Are you looking for the best live chat software for your small business website?
Customers expect instant answers to their questions, and any uncertainty with their purchase can result in you losing a sale. In fact, more than 67% of online shoppers abandon their carts without checking out.
In this article, we’ll show you some of the best live chat software to help you instantly answer user questions and convert them into paying customers. All of these live chat services work perfectly with any WordPress website.
Why Add Live Chat Support to Your Website?
According to eConsultancy, 73% of customers who use live chat are happy with their experience. This is much higher than email, social media, or phone support where only 44% of people are happy with their experience.
With that in mind, live chat can have a big impact on your online sales and marketing. It allows customers to get instant answers without leaving your website. A positive live chat experience can effectively help customers make a buying decision.
Adding live chat support is proven to reduce cart abandonment rates, increase sales, and boost conversion rates. But a lot of it depends on the live chat software that you use.
A poor live chat customer experience can have a negative effect. You may miss out on sales due to slow response times, or customers might leave with a bad impression of your brand. You could even end up paying too much for your live chat software or struggle to get the most out of software that’s a bad fit for your website, your needs, or your skill level.
Basically, you need to find an affordable live chat service that’s easy to use, works with WordPress or your website builder platform, and comes with everything you need to make more sales.
That being said, let’s take a look at our expert pick of the best live chat software providers that you can use to grow your business.
LiveChat is the industry leader in live chat software. It’s very easy to set up and install thanks to their free LiveChat plugin for WordPress.
LiveChat offers beautifully designed live chat support apps that your customer support staff can use on their laptops, tablets, and mobile devices. That means you can chat with customers while on the go, and without having to log into your WordPress dashboard.
You can add pre-chat survey forms before and after a live chat session, so you can see exactly how well your support team members and sales staff are performing. When no one is available to answer questions, you can set up a workflow so customers can easily send a support ticket directly from the live chat window and your team will get notifications.
LiveChat integrates with dozens of other services like popular CRM software such as Hubspot, Google Analytics, and Zendesk. It supports omnichannel conversations by integrating with WhatsApp and other messaging platforms.
It also integrates with all the top email marketing services including Mailchimp and Constant Contact. This will save you time since you don’t have to manually type customer details into your other systems.
Perhaps the best thing about LiveChat is its speed. The chat functionality loads extremely quickly and offers a much better user experience than most other live chat software.
We use LiveChat on our various eCommerce websites because it helps us respond faster and provide better overall customer interactions.
Thanks to the built-in tools, it’s easy to customize LiveChat’s chat box to perfectly match your website branding, which is a huge plus.
LiveChat comes with other support tools that help us improve our customer communication such as visitor tracking and proactive chat, which allows us to contact visitors before they even ask for help.
LiveChat also has a smart API that integrates with our knowledge base and ticketing system, and helps streamline our customer support processes.
Pricing: LiveChat has different plans for businesses of all sizes including startups. Their plans start at $16 per agent per month when billed annually, or $19 when paid monthly. Each plan comes with a 14-day free trial.
Special: WPBeginner users can get 30% off their first LiveChat payment when you use our LiveChat Coupon.
HubSpot is a popular all-in-one marketing platform that offers live chat and a chatbot builder.
You can customize the live chat design to perfectly match your own branding, and create automated chatbots for when your team is offline without having to write a single line of code. HubSpot’s live chat also seamlessly integrates all customer data with the HubSpot CRM platform, so you don’t need to type in this information manually.
You can use HubSpot’s built-in tools to personalize the chat experience for returning visitors, which is proven to help you get more sales.
Aside from live chat, HubSpot also comes with email marketing automation, sales CRM, landing page software, help desk software, self-service customer portal, and other powerful marketing functionality.
This allows you to communicate with your customers across multiple channels including live chat, support tickets, and email automation. With that in mind, HubSpot has lots to offer both small business owners and large enterprise businesses.
The best part about HubSpot is that there’s a free version so you can try this software and then decide whether it’s right for you.
Pricing: You can add HubSpot chatbots to your website for free. However, if you want to use additional tools such as HubSpot’s drag and drop landing page builder, then you’ll need to upgrade to a paid plan. These start at $45 per month.
HubSpot’s prices increase quickly, but they do offer far more than chatbots and the customer reviews are consistently high. If you’re looking for a CRM and email marketing software in addition to both live chat and AI chatbots, then we recommend HubSpot.
Automated chatbots are the future of live chat software because they allow you to engage with your customers 24/7.
ChatBot helps small businesses use the power of artificial intelligence (AI) chatbots to boost customer engagement and overall customer satisfaction.
ChatBot comes with an intuitive drag and drop interface that you can use to create your own automated bot. They have dozens of ready-made templates for various industries that are completely customizable so you can design conversation scenarios and chat routing that perfectly fits your business needs.
For example, you can use the eCommerce bot template to walk your customers through the entire buying process.
You can use ChatBot’s lead generation template to automatically collect a lead’s contact information. Meanwhile, their sales template encourages customers to explore your latest deals and helps them find what they’re looking for.
ChatBot even has templates for specific industries, including a coffee shop bot, recruitment bot, and restaurant bot.
ChatBot’s templates are easily one of the best things about this platform because it helps small businesses access the power of custom, automated bots.
Previously, creating a chatbot was hard work for small teams and anyone with a limited budget, but these templates make it easy. Simply put, ChatBot allows you to add a virtual assistant to your website, Facebook messenger, or Slack.
If visitors want to communicate with a real person, then you can seamlessly forward them to your customer support agent, phone support, or any of their live chat tool integrations.
We use ChatBot to power the various chatbots on our eCommerce websites, and it even seamlessly integrates with LiveChat.com (#1 provider in our list).
Pricing: ChatBot has various plans for businesses of all sizes. Their plans start at $42 per month when billed annually, which gives you 1000 chats per month. Each plan comes with a 14-day free trial.
SendinBlue is a powerful yet beginner-friendly live chat platform.
SendinBlue allows you to easily convert your website visitors into customers by answering their questions in real-time via live chat. The chat integrates with SendinBlue’s marketing automation which enables you to capture more leads.
SendinBlue comes with built-in email marketing integration, retargeting for Facebook ads, segmentation, and complete marketing automation.
SendinBlue offers a complete marketing package with CRM, SMS and email marketing, landing pages, and more. This powerful toolkit helps you convert even more visitors into paying customers.
Pricing: SendinBlue has a few different pricing plans, but live chat for one user is included in their free plan. If multiple people need access to SendinBlue, then you’ll need to buy a Premium plan, which starts at $65 per month.
Used by over 300,000 businesses, Tidio is popular live chat software that you can add to your website within minutes. You can then customize the live chat pop-up to match your branding.
Tidio comes with over 35 ready-made chatbot templates so you can respond to customers 24/7. You can customize all of these automated templates using their drag-and-drop chatbot editor.
With Tidio, you get an overview of all the visitors on your website and can even see what your customers are typing in real-time. This helps you respond to your customers faster, and deliver a better overall visitor experience.
No matter where you are, you can keep in touch with customers using Tidio’s desktop or mobile app, or their browser widget.
Pricing: Tidio has a limited free plan that supports 2 operators, but doesn’t include some of the more advanced live chat features. Paid plans start at $19.
Olark is a popular multichannel live chat solution for online businesses. You can quickly and easily add Olark to your WordPress website using their live chat plugin.
Olark comes with automation rules that you can use to greet customers automatically, send canned responses to answer FAQs quickly, and forward chats to the right department or sales rep. This will help improve the customer experience while reducing your support staff’s workload.
You can also save and use chat transcripts later to make follow-ups easier. Plus, the co-browsing add-on allows chat agents to view visitors’ screens to solve problems faster.
There are third-party mobile apps that allow you to connect to Olark chat from almost any iOS or Android device, so you can chat with customers on the go.
Pricing: Olark offers several pricing plans starting from $29 per agent per month. They also offer a 2-week free live chat support trial.
If you are looking for free live chat software for WordPress, then you may want to take a look at Chaport.
Chaport offers a free forever plan with unlimited chats and support for a single operator. They also have live chat support apps for mobile devices, a 30-day chat history, and some basic options to customize the Chaport live chat widget.
You can also integrate Chaport with over 2,000 applications using Zapier.
Paid plans give you access to more features such as on-demand reports, autoresponders, and more advanced customization so you can style the chat widget to perfectly reflect your website’s branding.
Pricing: Chaport offers a free plan. If you want more advanced features, the Premium plans start at $15 per operator per month when paid annually.
Freshdesk Messaging (formerly Freshchat) is another good live chat support software with awesome features that rival some of the more well-known companies on this list.
Designed to be a conversation and messenger app, Freshdesk Messaging allows you to start real-time chats with customers using agents or AI-powered bots.
It comes with a beginner-friendly bot builder that lets you create custom bots without having to write any code. These bots can collect information from visitors automatically, and then forward their questions to the right department.
FreshDesk Messaging shows all customer messages in one location, no matter where those messages came from. This helps your support staff respond to questions quickly, and be more productive.
Pricing: FreshDesk Messaging offers a limited free plan for up to 100 agents, but this doesn’t include any free bot sessions. Their paid plans start at $15 per agent per month when billed annually, and include up to 5,000 free bot sessions per month.
FreshDesk Messaging also offers a 21-day free trial.
Smartsupp is a low-cost live chat option and chatbot software that allows you to track and record user sessions on your website. You can then analyze each recording alongside the visitor’s live chat messages.
This helps you understand what triggers visitors to reach out to your customer support staff. You can then fix these problems and improve the customer experience.
Smartsupp collects information about the people who visit your website and records their conversation history. You can even contact visitors directly to offer them help, based on the information you’ve already collected about that person.
Smartsupp also helps you track chat conversations in Google Analytics so you can monitor the performance of your customer service staff. Smartsupp works with WordPress, Magento, Shopify, and other popular eCommerce platforms.
Pricing: Smartsupp offers a basic free-forever plan that includes live chat for 1 agent. Their paid plans start from $19.50 per month for 3 agents. There is also a 14-day free trial.
Which is the Best Live Chat Software? (Expert Pick)
For small businesses, we recommend LiveChat as the best live chat software. They’re the top-rated in our list because we use them on our own websites.
We believe that LiveChat has all the features you need to answer customer questions and boost conversions, for the right price.
If you’re looking for an all-in-one marketing and CRM platform that also offers live chat software and a chatbot builder, then look no further than HubSpot. You can also use their live chat for free, which makes them perfect for every budget.
If you’re looking for a dedicated chatbot software, then we recommend that you look at ChatBot. They’re one of the best chatbot platforms in the market, and it’s actually relatively easy to set up compared to other solutions.
If you’re looking to hire live chat agents, but aren’t sure how to start building your own sales team, then we recommend using LTVPlus. We use them to hire affordable live chat agents for our eCommerce site.
Pro tip: Make sure that you have a professional business email address along with live chat to boost your credibility.
We hope this article helped you choose the best live chat support software for your WordPress site. You may also want to see our list of the best business phone services for small businesses and the best WordPress SEO plugins and tools that you should use.
Disclaimer: to help avoid choice paralysis, we only compared the top 9 best live chat software. This list doesn’t include other live chat software like PureChat, Intercom, Drift, and LiveAgent, because we believe the solutions mentioned in this article are simply better.