When launching a new product or website, you may need to add a FAQs section in WordPress. You can add a new page with all the frequently asked questions (FAQs), but in most cases FAQs grows as your product evolves and as your customer base grows. This is when you will need a proper way to manage FAQs in your WordPress site. In this article, we will show you how to add a frequently asked questions – FAQs section in WordPress.
Basic Method
The basic method would be where you just create a page or a post in WordPress and list all the FAQs there. If you only have a handful of items, then this is the method for you. Stop reading this article now.
For those of you who want to create an elaborate FAQs section in WordPress, keep on reading.
Video Tutorial
If you don’t like the video or need more instructions, then continue reading.
Adding a FAQ Manager in WordPress
First thing you need to do is install and activate the Quick and Easy FAQs plugin. Upon installation, the plugin will add a new FAQs section in your WordPress admin menu.
You will need to visit FAQs » Add New to add your first frequently asked question. The FAQ editor looks very much like post editor.
Add the question in the title field and answer in the post edit area. On your right hand column, you will notice the FAQ Groups box. These groups are like categories in WordPress posts. You can use groups to sort questions into topics or sections.
Once you are done, click on the publish button, and repeat the process for all other frequently asked questions you want to add.
After you have a few FAQs, it is time to display them on your website.
Displaying FAQs on Your WordPress Site
You can easily display FAQs using the shortcode in a new page titled frequently asked questions, or you can add it to any WordPress post or page. Quick and Easy FAQs plugin comes with multiple display options.
Display FAQs in a List Style
This option displays FAQs in a plain list where questions are listed at the top and users can scroll up and down on the page by clicking on a question to see its answer below.
Shortcode: [faqs]
2. Display FAQs in Toggle or Accordian
This option allows you to display FAQs in jQuery Toggle or Accordian style. A question will expand when a user clicks on it.
Shortcode: [faqs style=”toggle”]
Take a look at the plugin’s website for a full list of shortcode parameters.
Changing The Appearance of FAQs
The plugin relies on your theme’s colors and fonts to display the basic FAQs list. You can change its display in your theme’s stylesheet using CSS.
However if you are unfamiliar with the CSS, then you can use a plugin like CSS Hero to change any style in your WordPress theme.
This plugin uses a built-in stylesheet to control the appearance of FAQs in toggle style. It also provides an easy user interface to change colors of your FAQs. Simply go to Plugins » Quick and Easy FAQs to change the default colors.
First you need to select custom colors for ‘FAQs toggle colors’ option. After that you can simply choose the colors you want to use for each item.
Don’t forget to click on the save changes button to store your settings.
Change Display Order for FAQs
By default, the plugin shows the most recent question on top. Here is how you can change the FAQ display order and rearrange questions in anyway you want.
First thing you need to do is install and activate Post Types Order plugin. Upon activation, go to Settings » Post Types Order page.
First you need to select show next to FAQ and then select administrator next to the option ‘Minimum Level to use this plugin’.
Click on the save changes button to store your settings.
Now you need to visit FAQs » Re-Order page. Simply drag and drop FAQ titles to rearrange them in the order you want to display them.
Don’t forget to click on the update button to store your settings. That’s all, you can now visit your FAQs page to see your FAQs in the new order.
We hope this article helped you add a frequently asked questions (FAQs) section in WordPress. You may also want to see our tutorial on how to add rotating testimonials in WordPress.
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michael says
Hi,
Can I add different questions to different pages? If so, how do I do this?
Michael
WPBeginner Support says
You would need to group the FAQ questions and then you should be able to use the shortcode to only show the FAQ from a specific group on a page.
Admin
Sandip Roy says
Is there a specific H (Heading) tag in FAQ – as H2 – so that it shows up in Google SERP?
WPBeginner Support says
Not at the moment.
Admin
Isaac says
Hi there, is there a way to disable the “Back To Index” located underneath each answer? Thank you
WPBeginner Support says
You would want to reach out to the plugin’s support for if it has a built-in method to remove that. If not, you could hide it with CSS as a last resort.
Admin
Isaac says
Ok great thanks!
YessPal says
I followed the youtube video but my questions are not grouped, they’re all listed as shown above. Is it possible to group the questions as I have 80 questions in 6 groupings. Thank you.
WPBeginner Support says
You would want to go to the plugin’s page and use the filter modifier for the shortcode
Admin
AMRIT RAJ KARN says
today then i searched for the given plugin i found a message on their page that “This plugin was closed on October 19, 2018 and is no longer available for download.”
it their any alternative for the given Topic?
please let me know
WPBeginner Support says
It appears the plugin was temporarily disabled due to an issue and the plugin author is working on fixing it at the moment.
Admin
Jitu says
What will happen to the FAQs if later I disable this plugin? Will it make the FAQs url inactive and show 404 error?
Brian Luff says
Quick and Easy FAQs used to be fine, but recently it’s broken (at least on my site). It doesn’t seem easy to get support, so I’m hoping to find another solution. That’s how come I found this article, but sadly I still found it pointing at the solution which no longer works for me.
Ajay Shukla says
I have more than one FAQ Pages, for a different type of services. Is it possible to display different FAQs in different categories?
Stelios says
Hi! Thanks for your great tips! Your help has been invaluable!
I would like to ask about how this plugin affects the SEO of a given page.
I am using SEO by YOAST and it tells me that i only have 3 words while the minimum is 300.
My FAQs are a lot more than 300 words but it seems that the yoast plugin doesn’t see that.
It makes me think it has a point, since the only actual content of the page is the FAQs plugin shortcode and not actual text….
So will this be what the google’s search engine see and rank my page low? Does this plugin hurt my SEO score?
Thanks in advance, keep up the great work you do!
WPBeginner Support says
Hi Stelios,
Search engines will see all the text of your FAQs. You can safely ignore Yoast SEO suggestion in this case.
Admin
Gundeep says
Hello sir, i am adding FAQ section in my site to get noticed in search engines, so that i can rank on those questions, is this plugin seo friendly?, and will help me gain rankings?
Thanks in advance
WPBeginner Support says
Hi Gundeep,
It is SEO friendly, however it is up to search engines and a lot of other factors are also used into determining search rankings.
Mark Welton says
Loved the tutorial
What if I need to put different FAQs on different pages? Can that be done?
Thanks
Mark
Stelios says
Yes, it can be done by shorting each FAQ in a specific category.
Each category can have any number of FAQs and only one shortcode so you can have different FAQs everywhere you like!
Chris says
This all seemed to work, but when I click on the FAQ, expecting it to scroll down to the question, it just goes to the top of the page. However, if I scroll down, the ‘back to index’ links work fine.
Any suggestions?
Shahid says
Did not work for me.
I am using Free version of Storefront theme. All I am getting after publishing the page is this:
“[faq_accordion]”
Am i doing something wrong.
I pasted the above shortcode in text mode in my faq page.
Lee Gibbons says
Hi
I have done all of the steps but once I add the short code in it does not use any of the styles/features. It just shows the questions and lists. Even if I put in [faqs style=”toggle”]..
Could you let me know why ?
Lee says
Ok sorry I have got this working…
for some reason now it doesnt open up the answers? it just links to the home page ?
Jamhid says
This could be due to copy & paste.
Correct from
[faqs style=”toggle”]
to
[faqs style=”toggle”]
(note the quotation marks)
Bob Furber says
Great tutorial, but it only applies to WordPress.org, not WordPress.com.
Is there any way to build a FAQ page on WordPress.com?
WPBeginner Support says
You can create a simple page with your FAQs, but it will not be like the FAQs section described in this tutorial. Please see our guide on the difference between self hosted WordPress.org vs free WordPress.com blog.
Admin
Tasneem Abrahams says
Hi
I uploaded this plugin and added my faqs but when i tried to add the shortcode into a text widget in my footer it just displays the shortcode instead of the actual faqs. i cant find a solution in the support forum.
WPBeginner Support says
Add this code in your theme’s functions.php file or site-specific plugin.
add_filter('widget_text','do_shortcode');1-click Use in WordPress
Admin