When launching a new product or website, you may want to add a frequently asked questions (FAQs) section in WordPress.
You can add a new page with all your frequently asked questions (FAQs), but in most cases, the questions will grow as your product evolves and your customer base increases. This is why you need a proper way to manage FAQs on your WordPress site.
In this article, we will show you how to add an FAQ section in WordPress.
Why Add Frequently Asked Questions (FAQs) in WordPress?
You can add an FAQ section to your WordPress website to help answer common questions that users have about your products and services. It can also help address problems or concerns your visitors may have.
An FAQ section can even help save time for your customer support staff. By listing basic details or common queries people might have in a question-and-answer format, you won’t have to respond to countless support emails.
Besides that, adding an FAQ section can boost your WordPress SEO. Search engines like Google can use your FAQs to show enhanced search results. For instance, Google might show questions below your website name in the search results.
In other cases, Google will use the content in the FAQ section for the ‘People also ask’ box. This is a box that appears for different keywords, where you will see different questions in the search results. You can click on each question to expand it and view the answer.
Getting featured in the ‘People also ask’ section can boost your website traffic and increase engagement. You can learn more by following our guide on how to appear in Google answer boxes.
That said, let’s see how to add frequently asked questions to your WordPress site. We will cover 2 methods, so you can click the links below to jump to your preferred method:
Method 1: Add an FAQ Section Using AIOSEO (Best for FAQ + FAQ Schema)
The easiest way to add an FAQ section to your WordPress site is by using the All in One SEO (AIOSEO) plugin. It is the best WordPress SEO plugin that helps you optimize your site for search engines like Google.
AIOSEO offers an FAQ block in the content editor, so you can easily add it anywhere on a post or page. Besides that, it also lets you set up FAQ schema to help you get featured in the ‘People also ask’ section.
For this tutorial, we will use the AIOSEO Pro version because it includes both the FAQ block and the FAQ schema feature. However, there is also an AIOSEO Lite version that you can use for free, and it lets you add the FAQ block.
First, you will need to install and activate the AIOSEO plugin. If you need help, then please see our guide on how to install a WordPress plugin.
Upon activation, you will see the AIOSEO setup wizard. Simply click the ‘Let’s Get Started’ button and follow the onscreen instructions to configure the plugin.
For more details, you can see our guide on how to properly set up All in One SEO for WordPress.
Next, you can create a new post or page. Once you are in the WordPress block editor, simply click the ‘+’ button and add the AIOSEO – FAQ block.
After that, you will see the block in your content.
You can go ahead and add questions and answers for your FAQ section.
To add more questions and answers, simply repeat this process and add more AIOSEO FAQ blocks.
AIOSEO also offers optional settings for the FAQ block in the settings panel on the right. For instance, you can change the title wrapper and set a heading level for each question.
Once you are done, simply publish or update your post.
Adding FAQ Schema in WordPress
If you are using the AIOSEO Pro version, then you can also add FAQ schema to your post. This increases the chances of your content appearing in the ‘People also ask’ section.
In the WordPress content editor, simply scroll down to the AIOSEO Settings meta box. From here, you need to switch to the ‘Schema’ tab.
Next, you can click the ‘Generate Schema’ button.
This will open the Schema Generator, where you will see different options. Go ahead and select the ‘FAQ’ option.
After that, you can add your questions and answers in the respective fields.
To insert more questions and answers, simply click the ‘Add Another Question’ option.
When you are done, just click the ‘Add Schema’ button.
To learn more, please see our guide on how to add FAQ schema in WordPress.
Method 2: Add an FAQ Section Using HeroThemes (Best for Customizable FAQs)
Alternatively, you can add a customizable FAQ section in WordPress using HeroThemes. It is one of the best WordPress customer support plugins that helps you create a knowledge base and offer exceptional customer service.
HeroThemes has an FAQ plugin called Heroic FAQs. You can use this plugin to manage and create frequently asked questions sections for your website.
It is perfect for placing a set of questions on multiple pages. For instance, if you have different product pages, then you can use the plugin to create FAQs and then easily add them to each page in an instant.
Note: This is a premium plugin, and you will need at least the Heroic KB Plus plan.
First, you will need to download and install the Heroic FAQs plugin. For more details, please see our guide on how to install a WordPress plugin.
Upon activation, you will see the Heroic FAQs welcome screen. Go ahead and enter your license key and click the ‘Activate’ button. You can find the key in your account area and purchase receipt email.
Once the plugin is active, you will need to create an FAQ group.
On the next screen, you can simply click the ‘Add FAQ Group’ button.
Next, you will need to enter a name for your FAQ group.
Once that’s done, simply click the ‘Save’ button.
After that, you will see your FAQ group.
Go ahead and click the ‘+ Add New FAQ’ option.
On the next screen, you can enter the FAQ question and answer.
After adding the content, simply click the ‘Save’ button.
You will now see your FAQ added to the group.
Simply click the ‘+ Add New FAQ’ to repeat this process and add more questions.
Heroic FAQ also shows a toggle for each group and question. You can click the toggle to enable or disable questions that you want to show in the FAQ section.
The plugin also lets you rearrange the order of the questions by simply dragging and dropping the questions.
Once you have finished making an FAQ group, the next step is to add it to your content. Go ahead and edit or create a new WordPress post or page.
When you are in the content editor, simply click the ‘+’ button and add the Heroic FAQ block.
Next, you will see different options for the Heroic FAQ block in the settings panel on the right.
You can click the FAQ Group dropdown and select the group you’d like to show on the page.
There is also the option to choose different styles for your FAQ section.
If you scroll down in the settings panel, then you will see more options for customizing your FAQ section.
For instance, the plugin allows you to choose an FAQ behavior, pick a display group name, choose the icon position, select different icons, edit the question color, and more.
When you are done, simply publish or update your page or post.
You can now visit your website to see the FAQ section in action.
That’s it! You’ve successfully added an FAQ section to your WordPress site using the Heroic FAQ plugin.
Bonus: Tips to Improve Your Customer Support
Adding an FAQ section to your website is a great way to educate your visitors and improve your customer support. There are also many other ways to streamline your customer support workflow.
For instance, you can create a knowledge base for users and add tutorials and troubleshooting guides. There are different knowledge base plugins like Heroic Knowledge Base that help you with creating documentation and how-to articles without editing any code.
You can also use help desk software such as HelpScout to manage all your customer support requests in one place. If users are unable to find an answer in the FAQs, then they can submit a support ticket.
A help desk solution allows you to quickly respond to queries, set up automated replies, and scale your customer support as your business grows.
We hope this article helped you add a frequently asked questions (FAQs) section in WordPress. You may also want to see our guide on how to add schema markup in WordPress and WooCommerce and our expert pick of the must-have WordPress plugins for business sites.