Did you know that more than 67% users on eCommerce websites abandon their shopping carts without checking out? People like their questions to be answered instantly, and any uncertainty with their purchase can result in losing the sale. Using a WordPress live chat plugin allows you to reassure users at the most crucial moment. In this article, we will share the 7 best live chat support software for your WordPress site that are easy to install and setup.
LiveChat is the industry leader in live chat support software. It’s very easy to set up and install with their free LiveChat plugin for WordPress.
LiveChat also offers beautifully designed applications that you and your agents can use on your laptops, tablets, and mobile devices. That means you can chat with customers while you’re on the go, without having to log in to your WordPress dashboard.
You can add survey forms before and after a live chat session, so you can evaluate how your support team is doing. During your off-hours your users can also conveniently send a support ticket directly from live chat.
LiveChat integrates with dozens of other services like popular CRM software, Google Analytics, Zendesk, all the most popular email marketing services, and many more. This will save you time since you won’t have to enter customer details manually into your other systems.
Perhaps the best feature of LiveChat is speed. It loads extremely fast, works on all devices, and offers a much better user experience than most other live chat software.
Pricing: LiveChat has different plans for businesses of all sizes. Their starter plan starts from $16 per agent per month billed annually, or $19 for month-to-month. Each plan comes with a 30 day free trial.
Olark is a popular live chat solution for online businesses. It’s easy to use, and adding Olark to a WordPress site is simple. All you need to do is copy and paste a code snippet into your WordPress widget or in your child theme.
If you’d rather not work with code, then there is also a free Olark for WP plugin which makes setup even easier.
Olark offers integration with other services such as Salesforce, Zendesk, Highrise, etc.
There are third party mobile apps which allow you to connect to Olark chat from almost any iOS or Android device, so you can chat with customers on the go.
Pricing: Olark has different plans for businesses of all sizes. Their Bronze starter plan starts at $17 per month. All their plans have free trials, and you get a 10% discount if you pay for the whole year.
Zopim is another leading WordPress live chat service provider. It is easy to setup with Zopim Live Chat plugin.
Apart from adding the live chat feature to your site, Zopim also provides useful tools like user analytics, chat logs, and email transcripts. You can also easily customize the chat widget to match your website’s theme.
Zopim comes with native apps for iOS and Android devices. These apps allow you to easily connect to Zopim dashboard from your mobile devices and provide live chat support from anywhere.
Pricing: Zopim offers a free plan which allows only one active chat at a time and limited features. Their basic plan starts at $14 per month per agent.
Comm100’s Live Chat solution is a simpler and faster live chat service for small businesses. They have a Comm100 Live Chat WordPress plugin which allows you to easily integrate live chat on your WordPress site.
They offer all the basic live chat features with integrations to third-party services like Salesforce, Google Analytics, and a few more.
Pricing: Their plans start from $29 per agent per month.
SnapEngage offers live chat service to businesses of all sizes. They offer a great set of tools, and their customers include recognizable brands such as Tesla, Wacom, HubSpot, PBS, and many more.
They offer integrations with popular CRMs, a call back request feature, automated chat invitations, and customizable chat widgets to match your site.
SnapEngage also offers a SMS to Chat feature as an addon service to their live chat software, so your visitors can directly communicate with your support team via text.
Pricing: Plan for small businesses starts from $60 for 4 agents.
Unlike services mentioned above, Chat Room is a free live chat plugin. As the name suggests, it allows you to add a chat room to your WordPress site.
Users will need to create an account on your WordPress site to join the chatroom. The chat rooms are public and any registered user with the chatroom URL can access the room, so this may not be an ideal solution if your customers want to chat privately.
Despite these limitations, we feel that this plugin can be used to provide some basic live chat support to existing users and customers. For more details on the Chat Room plugin, see our guide on how to create chat rooms using WordPress.
Quick Chat is another self-hosted free live chat plugin for WordPress. Unlike Chat Room, it supports some extra features like user avatars and smilies. More importantly, it allows users to chat privately without having to create an account on your site.
Quick Chat comes with a comprehensive options panel where you can control the plugin settings.
You can also create chat room moderators on your site via custom user roles the plugin automatically adds to your site. Moderators can ban people from chatrooms. You can even have your own list of banned words that will be automatically filtered from your chat room.
Admin users can access and download chat transcripts any time they want.
The only limitation to your chat room speed and performance is how much load your WordPress hosting can handle.
We hope this article helped you find the best live chat plugin for your WordPress powered site. You may also want to see our list of must-have WordPress plugins for business websites, or check out the best help desk plugins to offer more support options to your customers.