Are you looking for a Nextiva review to help you decide whether it’s worth it?
Nextiva is a popular VoIP phone service that’s suitable for businesses of all sizes. It’s completely cloud based and lets you talk to customers across multiple channels including phone, SMS, live chat, and video.
In this Nextiva review, we’ll see whether it’s the right business phone service for you.
What is Nextiva?
Customers often reach out to businesses by phone in order to get more information or support. However, many companies struggle to handle a large volume of incoming or outgoing calls, especially during busy periods.
That’s where Nextiva comes in.
Nextiva is a popular VoIP and virtual business phone service that can help you manage calls more effectively. They offer call routing, unlimited domestic voice calls, unlimited business SMS messaging, voicemail to text, number porting, caller ID, call forwarding, custom greetings, and much more.
In fact, Nextiva is often referred to as a UCaaS (unified communication as a service) since it brings separate communication tools and channels together in a single location.
Essentially, Nextiva allows you to run your own cloud-based call center, with advanced features that can save you a ton of time and effort.
Do you run an enterprise organization? With Nextiva, you can even convert your existing PBX (private branch exchange) system into a cloud phone system using SIP (session initiation protocol) trunking.
Nextiva Review: Is it the Right Business Phone Service for You?
The right business phone service can help you manage calls more efficiently, no matter how busy you get.
With that being said, let’s see whether Nextiva is the right business phone service for your WordPress blog or website.
1. Easy to Use
When you sign up for Nextiva, you’ll get a toll-free number and local phone number, so you can get started straight away.
Since Nextiva is completely cloud-based, your staff can simply log into the Nextiva desktop or mobile app to handle all incoming calls.
Nextiva also comes with a simple web-based admin panel where you can add your business hours, configure team extensions, set up voicemail, design call flows, and more. For example, as your company grows you might need additional numbers. You can simply open the admin panel and add these numbers with a few clicks.
Once you’re up and running, your team can instantly dial phone numbers and call new leads with the click of a button. This may not be true auto dialing, but it will still save your team a ton of time compared to dialling numbers manually.
2. Unlimited Domestic Phone Calls
Nextiva offers unlimited domestic phone calls in the US and Canada, with toll-free minutes.
If you already have a business phone number, then Nextiva offers number porting so you can continue using your existing phone number.
3. Support for Multiple Devices
Nextiva supports traditional analog desk phones, conference phones, and any other telephone device you want to use.
There’s also a Nextiva ‘softphone’ app for browsers and desktop computers so your team can make voice calls through their computer.
In addition, you can use the Nextiva business phone app on your Android or iPhone device. These apps allow you to easily make and receive calls, text with team members, manage contacts, and more.
Even better, Nextiva lets your staff receive business calls on their smartphones. This means your team can manage incoming calls when away from the office, and without having to share their personal cell phone numbers.
In this way, Netixa makes you less dependent on specific hardware, and gives you the freedom to take your business phone with you.
4. Multiple Business Phone Numbers
Toll-free numbers can be dialed long-distance without any charge to the person placing the call.
These toll-free codes are widely recognized so customers know they won’t be charged for calling the number. With that in mind, a toll-free number encourages potential customers to call your business, which can boost your conversion rates and revenue.
The good news is that you get a toll-free number with each Nextiva plan. Even better, you can receive calls on your toll-free number via laptop, a desk phone set, or even on a cell phone.
If you prefer, then you can keep your local phone number and use it with Nextiva. You can even get virtual business phone numbers for different geographic locations. For example, you might improve your local presence by getting local area code phone numbers for each US state.
Finally, if you already have a vanity phone number, then you can move it to Nextiva and get access to all their call management features.
5. VoIP phone service
Since Nextiva is a VoIP phone service, it uses the internet to make and receive calls instead of traditional landlines, which can save you a lot of money.
Their VoIP solution also promises 99.999% uptime, which makes them a great choice if you’re looking for a reliable solution. In fact, if your power or broadband experiences downtime, then Nextiva can automatically forward calls to a cell phone.
It also has a ton of reporting features so you can measure your VoIP call center efficiency.
6. Call Forwarding
For many businesses, calls from potential customers generate significant sales. With that in mind, it’s important to set up call forwarding so you don’t miss out on potential revenue.
Nextiva lets you set up call forwarding based on a schedule. You can also set up always-on call forwarding, busy call forwarding, or forward calls when unanswered.
7. Contact Management Features
Nextiva’s contact management features make it easy to do lead generation and schedule follow-up calls so you don’t miss out on leads.
You can also create automated reminders for teams and customers so they never forget to check in, follow up, or perform other important tasks.
Live agents can visually track the entire sales process pipeline, and view detailed metrics through call monitoring. In this way, you can use Nextiva as a CRM app for better lead management.
8. Speech-Enabled IVR
Nextiva offers an IVR system that allows you to route callers to the appropriate department or person. This helps you handle high call volumes more efficiently and solve common, repetitive problems automatically.
In this way, your staff can focus on attending more important or complicated calls that require their individual attention.
9. Auto Attendant Phone System
An auto attendant allows the caller to choose an extension and then get transferred automatically without needing to speak to a physical receptionist. This can improve your customer service while reducing the workload for your support staff.
With Nextiva, you can easily set up an auto-attendant phone system for your WordPress website by creating call flows.
To build this flow, start by creating a business greeting.
You can then give callers the option to dial specific departments or team members.
You can also set the timeout length, and select an option for dialing the operator.
With that done, you’re ready to assign team members and phone numbers to the call options you just created.
Finally, you can specify what should happen if no-one answers the call.
For example, you might ask the caller to leave a voicemail or transfer them to a different team.
10. Advanced Voicemail Transcripts
Nextiva offers advanced voicemail features including email and text voicemail transcription, so you can receive transcripts in your inbox.
This can save your help desk a ton of time, since they don’t need to listen to audio recordings. Instead, they can simply read the transcript and respond to customers immediately.
11. Call Analytics and Reports
To help you manage calls and resolve customer problems more efficiently, it’s important to monitor your phone system.
The good news is that Nextiva comes with detailed call analytics that provide real-time insights into phone activity across your organization.
It also has online surveys, so you can get feedback directly from customers.
This lets you monitor call volumes, customer satisfaction, and other important metrics. You can also spot potential problems before they start costing your business money.
12. Video Conferencing
With the rising trend of remote working, many businesses rely heavily on conference calls and group video chat.
With Nextiva, you can set up video conferences with ease using a virtual business phone number, and enjoy HD audio. These calls also come with screen sharing, file sharing, and webinar support. You can even log and record your calls, to share with team members who couldn’t make the meeting.
13. Online Fax Service
Faxing is still one of the most secure ways to send and receive information. However, traditional fax machines have their limitations.
The good news is that Nextiva offers an online internet fax service that combines the power and ease of email with the security of traditional fax machines. This allows you to send and receive fax documents via mobile, desktop, and tablets without being in the office. You can even send online faxes to a traditional fax machine.
Nextiva automatically saves all your incoming and outgoing faxes for 6 months. They also have built-in file sharing, so you can easily download and share your faxes with customers, partners, and team members.
14. Run SMS Marketing Campaigns
There’s evidence to suggest that open rates for SMS messages are significantly higher than email marketing. This means it’s a great way to increase blog traffic, boost user engagement, and get more sales.
Nextiva allows you to send text messages to large groups of people, so it’s perfect for launching an SMS marketing campaign.
Nextiva can segment your contact list and send targeted SMS messages to different groups. You can also personalize your text messages by including the customer’s name, purchase history, or other relevant information. That said, you can easily send personalized SMS messages to users with Nextiva.
You can also schedule your SMS marketing campaigns in advance, which is ideal if you run lots of different campaigns.
15. Set up a Help Desk
Beyond phone support, Nextiva offers a complete multichannel support solution that can replace your help desk software.
It lets you talk with customers across multiple communication channels from a single dashboard, including phone, voice, SMS, live chat, video, team messaging, and social media. You can also respond to inquiries from the same dashboard, no matter how the customer contacted you.
Customers can submit tickets, track their progress, and manage their accounts from a self-service portal. Nextiva’s ticket management system is straightforward, so you can easily set priorities, send reminders, message your team, and more.
16. Integrates With the Best CRMs and Apps
Nextiva integrates with a ton of apps and services you may already be using on your WordPress website, blog, or online store.
The Nextiva team has ready-to-use integrations for all the top productivity suites, team communication apps, automation tools, and more.
If you do use these integrations, then you can organize and segment the lists within your CRM, then make calls by clicking a button. Essentially, Nextiva can turn your current CRM into an outbound call center solution.
Beyond that, Nextiva offers APIs and SDKs for specific users so you can set up automated workflows with ease.
17. Community and Professional Support
Nextiva has a user-friendly admin panel and dashboard where you can manage all your business phone numbers, configure team extensions, set up call forwarding, and perform other essential tasks with ease.
However, sometimes you may need some help to get the most out of your new phone service. If you prefer to research yourself, then Nextiva has a collection of downloadable PDF guides and user manuals.
There’s also a support portal where you’ll find video guides, a community forum, quick start guides, and much more.
If you want to speak to the Nextiva team directly, then all the plans include email, phone, and live chat support.
Nextiva Pricing and Plans
Nextiva’s plans use a variable model where pricing changes based on the number of users, payment duration, and features.
For example, you can get started for $17.39 per user each month (paid annually) if you have 20 or more users.
Meanwhile, if you have fewer than 20 users, then you can get started for $20.07 per user each month, when paid annually.
This means that your costs will decrease as your team grows, and you add more users to your business phone system.
Conclusion: Is Nextiva the Right Business Phone Service for You?
After looking at the features, pricing, and support options, we’re confident that Nextiva is a great business phone service for WordPress users.
It’s simple to use, and allows you to stay connected with your customers and team, even when they’re away from the office. Plus, it offers mobile, desktop, and tablet apps, so you can easily handle calls, host video conferences, and provide a great customer experience.
With its variable pricing model, Nextiva is a perfect platform for businesses of all sizes. In particular, you can experiment with different users, payment duration, and features, to find the right price for your budget.
We hope this Nextiva review helped you decide whether it’s the right business phone service for you. You may also want to learn how to track website visitors to your WordPress site, or see our expert pick of the best AI chatbots software.