Are you looking for the best auto dialer software for your small business?
Auto dialer software can help to improve business communication by making your sales and customer support teams more productive.
In this article, we’ve hand-picked some of the best auto dialer software that you can use along with your WordPress site.
What are the Benefits of Using an Auto Dialer?
Auto dialer software can help your business save time by dialing numbers automatically and streamlining workflows. Once your call is answered, the software will automatically connect one of your available team members.
Instead of wasting time with manual dialing, your team can focus on delivering a great customer experience and spend more time converting new leads into long-term customers.
Many auto dialer solutions also include standard business phone, call center software, and CRM (customer relationship management) features, so you can handle all of your business communication needs from one place.
Using auto dialer software can also help ensure your business is compliant with federal regulations when you’re doing cold-calling and cell phone calling campaigns.
There are all kinds of reasons to use automatic dialing software in your business:
- Make your sales reps more effective by minimizing the time between calls
- Help your customer service team assist a larger number of users
- Reach out to potential nonprofit donors
- Notify your contacts about an upcoming event
- Canvas for political campaigns
That being said, let’s take a look at some of the best auto dialer software that you can use with your small business website.
It offers a unique click-to-call solution that lets your team instantly dial phone numbers and call new leads with the click of a button.
With these integrations, you can make phone calls directly from your preferred CRM software.
Basically, it turns your current CRM into an outbound call center solution. You can organize and segment your lists within your CRM, then make calls by clicking a button.
This helps to save your team time from dialing numbers manually and moving between different software. Plus, you can view all of your contact data that’s already present in your CRM to improve the quality of your calls.
Note: We use Nextiva on WPBeginner as our business phone service. In our experience, it’s the best business phone service in pricing and features.
With Nextiva, you also get access to all of the standard business phone features like voice and video calling, video conferencing, SMS messaging, online faxing, screen sharing, automatic call routing and callback, and more.
Aside from that, they have several other really powerful features for outbound sales, including the ability for your live agent to visually track and manage the entire sales process pipeline, implement automated follow-up notifications via email, detailed metrics through call monitoring, and many more.
So if you’re a small business, you can use these smart tools to improve your lead generation efforts, boost sales, and drive more revenue.
Even large businesses that are using a call center software use Nextiva for their omnichannel communication needs because it seamlessly integrates with their various systems while offering powerful features for call center agents to maximize productivity.
Expert Review: Nextiva is the best business phone solution for most businesses. You can use the click-to-call solution plus all of the business phone features to easily manage all of your business phone needs.
It’s affordable, starting at $20.95 per user per month, and annual contracts aren’t required.
You’ll need at least the Professional plan to access the CRM integration features. Discounts are also available by adding more users to your plan or buying pre-paid packages.
This communication platform has all the features you need to run a call center, manage your business phone system, and simplify your sales and customer support process.
RingCentral offers multiple auto dialing options, including a progressive dialer, previewing dialing, and predictive dialing. Predictive dialing lets you dial multiple numbers at once and uses algorithms to route the call to the next available agent.
It’s also one of the best auto dialing systems for reducing your risk of regulatory violations.
If you’re going to be doing large-scale telemarketing campaigns, then this tool will help to ensure your business remains compliant with Telephone Consumer Protection Act (TCPA) guidelines.
For example, it has built-in features to ensure you’re only calling within specific time windows, avoiding the do not call list (DNC), calling cell phones safely, and more.
You can create custom automatic call scripts for different scenarios and can customize these scripts using the included drag and drop builder. This is also known as Interactive Voice Response (IVR) and is very helpful during busy times.
RingCentral also offers specific solutions for businesses across various industries like tech, retail, healthcare, financial, education, real estate, and more.
Beyond the automatic dialing software, you also get access to common business phone and contact center solutions like unlimited calling, caller ID, call forwarding, SMS, live chat, call tracking, call distribution, and others.
There’s also a 99.999% uptime guarantee, so your team will never drop an important call.
Expert review: We believe that RingCentral is one of the best phone solutions for business owners with scaling businesses.
It starts at $19.99 per month per user when billed annually. There’s also a 15-day free trial you can use to test out the software and see if it’s a good fit.
PhoneBurner is an auto dialing software used by companies like Remax and powers over 11 million monthly conversations. It’s a cloud-based software that uses VoIP to make calls, so it can be accessed anywhere and is an excellent solution for remote teams.
Even though the software caters to remote teams, the call quality is the same as a landline.
The auto dialing functionality can help your sales team make up to 80 calls every hour. This is a great way to make your sales team more effective and close more deals.
It includes advanced lead management features, so you can sort leads by location, tags, last time called, and more.
Another time-saving feature is the unlimited prerecorded voicemails. As soon as they reach someone’s voicemail, they can leave a prerecorded message with a single click. Plus, follow-up text messages and emails can be sent in real-time within the software during the busy signal.
PhoneBurner also includes an integrated sales CRM, so you can manage your contact list and leads without the need for an external CRM.
There’s also an open API, so you can develop an integration with nearly every CRM even if the integration isn’t currently available.
Expert Review: PhoneBurner is a great solution for companies who don’t have a CRM and want an intuitive CRM integration.
The phone solution isn’t as robust as Nextiva, but for those who need an advanced automated dialer, it could be a great choice.
The pricing is very straightforward and costs $149 per user per month when paid yearly. There are also discounts available when you purchase a yearly plan.
Voicent is one of the top auto dialer providers that offers flexible plans for businesses of all sizes.
Many providers simply charge a single flat rate, regardless of how much you use the service. Instead, Voicent offers flexible pricing based on your call volume. This is great for businesses that only need to use an auto dialer during the holiday season or other peak times of the year.
One of the main features of this software is prerecorded auto dialing. This makes it easy to send out recorded messages to a list of contacts. Your message can be in your voice, or you can use the computer-generated voice included with the software.
Beyond the auto dialing features, you’ll find everything you need to manage outbound and inbound calls, SMS messages, emails, and more.
There’s also a built-in telephony CRM to help you automatically track your leads and customer interactions. This helps streamline your customer follow-up process.
Expert Review: Voicent is one of the best providers for sending prerecorded messages to your list of contacts.
The pricing is affordable and starts at $19 per user per month when paid yearly and $29 per user per month when paid monthly. This makes it one of the cheapest options for businesses on a budget.
Addons like caller ID, workflow automation, and inbound call center features cost extra. However, there is a 30-day free trial you can use to test out the software and see if it’s right for your business.
CallHub is an all-in-one auto dialer solution and voice broadcasting software for small businesses. It’s commonly used by nonprofits and political campaigns like the American Red Cross, Sierra Club, the Bernie Sanders campaign, and more.
This tool has built-in templates for different use cases, so you can improve your voter outreach process, recruit volunteers, make fundraising and donations easier, and more.
The automatic dialing software includes a variety of dialing modes like predictive dialing, robo dialing, preview dialing, and a power dialer. The robo dialer features are commonly used for telemarketing and political campaigns.
Simply upload your list of contacts and begin dialing. There’s a caller ID feature included that will automatically display a local number based on your contact’s area code.
Expert Review: CallHub is one of the best solutions for nonprofits and political campaigns that want to save time with the built-in workflows.
It’s not as flexible as Nextiva, but for certain use cases, it would be a good solution for your business.
Plus, there’s a Lite version available that lets you test the software for free, and you can add on the auto dialer feature for $99 per month.
Paid plans start at $199 per month and include auto dialing, predictive dialing, power dialing, and support for unlimited contacts and agents.
Five9 is one of the most well-known auto dialer solutions that’s been around for over 20 years. It’s used by big brands like DoorDash, Lululemon, Fitbit, and more.
The auto dialer software supports predictive dialing, progressive dialing, power dialing, and a preview dialer. The preview dialer feature shows your agents important information about the customer before they hop on the call.
The predictive dialer can help to increase your agent productivity and talk time by 300%. Instead of waiting for unanswered calls, the predictive algorithm will only connect your agents once a live person is on the phone.
It can also be customized based on your contact’s time zone and list penetration, which will help to keep your business compliant with regulations.
You can choose the type of auto dialer that works best for your business and set it up in a couple of clicks.
This auto dialer system also includes standard auto dialer features like agent scripting, answering machine detection, automated voicemail, local caller ID, live call recording, and more.
Expert Review: Five9 is an advanced solution that can power a call center for thousands of agents.
It caters to large-scale businesses, so it might not be the best fit for your WordPress businesses.
The pricing for Five9 is not available online. To get pricing information unique to your business needs, you’ll need to contact their team.
What is the Best Auto Dialer Software for Small Business?
All of the above software are great auto dialing solutions you can use to improve the productivity of your customer service, sales, and marketing teams.
We believe that Nextiva is the best business phone software for small businesses. Although it doesn’t offer strict auto dialing features, the one-click calling and easy CRM integration can help improve your sales process and deepen customer relationships.
Plus, it has all the features you need to manage your omnichannel communication, like live chat, SMS, business phone, free toll-free numbers, and much more.
If you want an alternative to Nextiva, then RingCentral is another excellent choice. Not only is it one of the top business VoIP providers, but it offers industry-leading predictive dialing and all the tools your business needs to remain compliant.
If you’re primarily a remote team, then PhoneBurner can be a great way to streamline the workflow of your sales and customer support staff.
Finally, those who run nonprofits or political campaigns will find a lot of useful features and built-in workflows with CallHub.
Disclaimer: We also looked into many other auto dialer software options that are not listed in this article like Kixie, NICE CXone, VanillaSoft, and so on. But, we decided it wasn’t best to include them because we don’t want to cause choice paralysis.
Auto Dialer Software FAQs
We’ve helped thousands of small business owners find the best auto dialer software for their needs. So, we’ve answered quite a lot of questions about the topic. Here are some of the answers to the most frequently asked questions about auto dialer software and service providers.
What is the difference between robocall and auto dialer?
Robocall and auto dialer are basically two different terms for the same process.
Auto dialers automatically dial phone numbers from a list and connect to a live person or deliver a pre-recorded message. Robocalls are automatically dialed and deliver a pre-recorded message.
How many types of auto dialers are there?
There are 3 main types of auto dialers. They are:
- Progressive – Progressive dialers, also called power dialers, automatically call the next number after the previous call is completed.
- Predictive – Predictive dialers automatically call multiple numbers at once and connect the answered calls with available agents.
- Preview – Preview auto dialers automatically provide agents with a contact record about the prospect. Agents can choose to place the call immediately or review the contact information before initiating the call.
Are auto dialers illegal?
Auto dialer software is not illegal. However, your business must comply with federal and state regulations, like the Telephone Consumer Protection Act (TCPA).
What is the best auto dialer software?
We hope this article helped you find the best auto dialer software for your small business. You may also want to see our guide on how to get an email domain, and our expert picks of the best email marketing services for small business.