I’ve used SiteGround for more than a decade now, and it continues to impress me with its performance, reliability, and support. I’ve tested just about every major web host out there, but SiteGround still holds a top spot on my list.
We actually host WPBeginner and several of our partner sites on SiteGround’s cloud platform. This gives us a clear, behind-the-scenes look at how their servers perform under real traffic conditions.
If you’re looking for premium hosting that delivers fast speeds, strong security, and helpful customer service, then SiteGround is a solid option. Still, there are some trade-offs, especially when it comes to pricing and storage limits.
In this updated review, I’ll share my personal experience with SiteGround, including performance test results, support interactions, and screenshots of the tools you’ll be using. By the end, you’ll know whether SiteGround is a good fit for your website.
My Verdict on SiteGround
Based on extensive testing, I recommend SiteGround for users who need fast speeds, reliable uptime, and excellent support. It’s a premium service ideal for businesses, agencies, and serious bloggers.
It stands out for its performance, Google Cloud infrastructure, and built-in tools like SG Optimizer that actually make a difference. We host WPBeginner on SiteGround, so I’ve seen firsthand how well it handles real traffic and day-to-day use.
| ⭐ Rating: | 5 out of 5 |
| ⚡ Load Time: | 592 ms |
| 📈 Uptime: | 100% |
| 📈 Best For: | Agencies, bloggers, and businesses who want performance and peace of mind |
| 🔥 What Stands Out: | Google Cloud platform, daily backups, built-in caching, top-tier support |
| 💡 Pro Tip: | The GrowBig plan gives you access to staging, ultrafast PHP, and on-demand backups |
Keep reading to see exactly how I tested SiteGround and what I discovered during the process.
My Hosting Evaluation Criteria
Based on user feedback on WPBeginner and our own experiences, we have learned what matters the most when choosing a hosting provider.
When evaluating a hosting provider, I focus on the following areas.
- Ease of Use: I tested their custom Site Tools dashboard and setup flow to see how beginner-friendly it is.
- Speed and Reliability: I ran GTmetrix speed tests and monitored uptime and response times across multiple locations.
- Stress Testing: Using K6, I simulated 50 concurrent users to see how SiteGround performs under load.
- Support Experience: I chatted with SiteGround support and used their AI assistant to resolve common hosting questions.
- Pricing and Plan Value: I reviewed features across all shared plans to see what you’re actually getting for your money.
How Did I Test SiteGround?
To give you an honest SiteGround review, I used the same process we follow for every hosting provider on WPBeginner.
Here’s exactly what I did:
Live WordPress Site Setup: I signed up for the GrowBig plan and installed WordPress using SiteGround’s 1-click setup. I added demo content, plugins, and media to simulate a real website.
Speed Testing with GTmetrix: I used GTmetrix to run multiple page speed tests from different locations to measure load time and Core Web Vitals.
Stress Testing with K6: I simulated 50 virtual users accessing the site at once to test how well SiteGround’s servers handle sudden traffic spikes.
Response Time Monitoring: I used PageSpeedPlus to test server response times from key regions, including the US, Europe, and Asia.
Uptime Monitoring: I enabled real-time uptime tracking to check for any downtime or slowdowns during the test period.
Support Interactions: I contacted support through live chat and tested their ChatGPT-powered assistant for helpfulness and accuracy.
This process gives a full picture of what you can expect from SiteGround as a real customer.
Why You Can Trust WPBeginner 🧡
Why You Can Trust WPBeginner
I’ve been reviewing WordPress hosts for over a decade and rely on real test data, not just specs or affiliate commissions.
We also use SiteGround to host WPBeginner and several of our partner websites, which means we have deep, first-hand experience with how it performs at scale.
You can read more about our testing standards and editorial process here.
Bottom line: SiteGround combines speed, uptime, and reliable support in one package. If you’re looking for premium hosting with a simple setup, it’s worth the price.
Let’s take a look at the full test results and how SiteGround compares to other hosts. Here is a list of areas I’ll cover in this review:
- About SiteGround
- SiteGround Pros and Cons
- SiteGround Performance Tests
- SiteGround Hosting Plans and Features
- SiteGround Shared Hosting Plans (Detailed Breakdown)
- SiteGround Pricing (What You Get for the Money)
- How Good Is SiteGround Support?
- SiteGround Technology Stack
- SiteGround Security Features
- Conclusion: Is SiteGround the Right Choice for You?
- SiteGround Coupon
- Frequently Asked Questions About SiteGround Hosting
- Where are SiteGround servers located?
- Why choose SiteGround for WordPress hosting?
- Does SiteGround support WooCommerce?
- Does SiteGround offer a website builder?
- Does SiteGround offer cPanel hosting?
- Is SiteGround better than Bluehost?
- How does SiteGround compare with other hosting providers?
- Does SiteGround offer a free domain name?
- Can I cancel my SiteGround account and get a refund?
- Which SiteGround plan is best for me?
About SiteGround
SiteGround is a popular web hosting company founded in 2004 that provides a range of hosting services built on Google Cloud infrastructure. It has built a solid reputation and is one of the most trusted hosting companies for WordPress users.
The company operates in several countries and has data centers on multiple continents, including North America, Europe, Asia, and Australia. This makes it easy to host your site close to your audience.
Today, SiteGround hosts more than 3 million domains and has a team of over 500 people. It’s a well-established company with deep experience in hosting and support.
SiteGround Pros and Cons
SiteGround is a high-performing host that we’ve used on several of our own sites, including WPBeginner. But like any provider, it comes with trade-offs you should know about before you sign up.
Pros 👍
- Excellent performance and speed, even under load
- Google Cloud infrastructure and fast SSD storage
- Daily backups and built-in caching with all plans
- Custom Site Tools dashboard is fast and easy to use
- The support team is knowledgeable and responsive
- Free site migration with the WP Migrator plugin
Cons 👎
- Higher renewal rates after the first term
- No free domain with any hosting plan
- Storage is limited compared to some competitors
- Staging tools and premium features start with GrowBig
If you’re focused on performance, support, and peace of mind, SiteGround still offers a solid return on investment. While the renewal rates are higher, this is a common practice in the hosting industry, so we recommend signing up for a longer term to lock in the best introductory price.
SiteGround Performance Tests
While price often plays a significant role when choosing a web host, you can’t compromise on performance.
This is why I decided to run my tests to thoroughly review SiteGround’s performance. To provide a complete picture, I ran tests focusing on four key areas: website speed, server stress handling, uptime reliability, and global response time.
SiteGround Speed Test Results
I ran SiteGround’s performance tests using GTmetrix on a live WordPress demo site. The results were impressive right out of the box.
The fully loaded time was just 592 milliseconds. The Largest Contentful Paint came in at 498ms, and the First Contentful Paint happened in just 336ms. That’s blazing fast, even before enabling extra optimization tools.
These results put SiteGround in the top tier of shared hosting providers when it comes to raw speed. It’s quick enough for serious websites and small businesses alike.
SiteGround Stress Test Results
I used the K6 tool to simulate up to 50 visitors accessing the site at once to see how SiteGround’s servers would hold up under pressure.
During the stress test, SiteGround handled the traffic smoothly. Response times remained stable even as the number of virtual users increased. There were no timeouts or spikes, which means the hosting infrastructure is well-optimized for bursts of traffic.
This test confirms that SiteGround is a strong choice if your website needs to handle traffic surges, such as product launches or viral blog posts.
SiteGround Uptime Test Results
Uptime is where SiteGround really shines. I enabled continuous monitoring during the review period, and SiteGround delivered 100% uptime.
Most hosting companies promise 99.9% uptime, which allows for nearly 9 hours of downtime per year. SiteGround’s performance went above that, with zero outages recorded during testing.
If you run a site that can’t afford to go offline, like a business site or online store, SiteGround is a dependable choice.
SiteGround Response Time Test Results
I used PageSpeedPlus to test server response times from six different regions to measure global performance. SiteGround showed consistently strong performance across the board.
In Oregon, the site fully loaded in just 1 second with a render time of 46ms. Even distant regions like Tokyo and Canada Central stayed within acceptable performance limits, though naturally a bit slower due to distance from the origin server.
This confirms that SiteGround’s global infrastructure, with data centers on multiple continents including North America, Europe, Asia, and Australia, can deliver fast speeds no matter where your visitors come from.
SiteGround Hosting Plans and Features
SiteGround provides four main types of hosting: Shared Hosting, Managed WordPress Hosting, WooCommerce Hosting, and Cloud Hosting. Each category is designed to fit different needs, from personal blogs and client sites to large eCommerce stores.
All plans include free SSL, email hosting, daily backups, a custom control panel, staging tools, and a built-in caching system. Even the entry-level plan offers more than most basic shared hosts.
Here’s a quick overview of what SiteGround offers:
- Shared Hosting: Ideal for beginners, bloggers, or anyone launching a small site. Includes everything needed to run a WordPress website.
- Managed WordPress Hosting: Built on the same shared infrastructure but optimized specifically for WordPress performance and security.
- WooCommerce Hosting: Aimed at online stores, with extra tools and caching settings tailored for WooCommerce.
- Cloud Hosting: For growing businesses and high-traffic sites. More scalable and customizable than shared plans, with dedicated resources and flexible upgrades.
At WPBeginner, we use SiteGround’s enterprise infrastructure to host several of our partner sites. It gives us the speed and reliability we need at scale, with a technical team that’s been rock-solid whenever we needed help. Read our case study explaining why we switched to SiteGround.
SiteGround Shared Hosting Plans (Detailed Breakdown)
If you’re starting a new site or blog, SiteGround’s shared hosting is where I’d begin. All three tiers offer solid value, but the differences matter depending on how many sites you run and whether you need staging or priority support.
- Startup Plan: Best for beginners or single-site users. You get 10 GB SSD storage, free SSL, CDN, email, backups, and all essential features. It supports around 10,000 monthly visits.
- GrowBig Plan: This is the plan I recommend most. It supports unlimited sites, includes 20 GB storage, and unlocks key features like staging, on-demand backups, and SiteGround’s Ultrafast PHP. Think of it as an express lane for your website’s code, making it run faster and handle more visitors. It’s a good fit for sites up to 100,000 visits per month.
- GoGeek Plan: Designed for developers or businesses managing multiple client sites. Includes 40 GB storage, white-label tools, Git integration, more server resources, and priority support. It can handle up to 400,000 monthly visits.
No matter which plan you choose, SiteGround makes it easy to scale up later. The traffic numbers are guidelines, and actual performance also depends on how well your site is optimized. You’re never locked in, and everything’s built with WordPress in mind.
SiteGround Pricing (What You Get for the Money)
SiteGround is often seen as a premium host, and for good reason. It’s not the cheapest option, but it packs in more tools, support, and speed features than most shared hosts. I’ve personally paid for GrowBig and GoGeek plans in different client projects, and they’ve always delivered consistent value.
They frequently run introductory deals, so you can start as low as $2.99/month. But keep in mind: renewal prices jump significantly after the first term. If you want the best value, go for a longer term upfront.
| Plan | Startup | GrowBig | GoGeek |
|---|---|---|---|
| Intro Price | $2.99/mo | $4.99/mo | $7.99/mo |
| Websites | 1 | Unlimited | Unlimited |
| Storage | 10 GB | 20 GB | 40 GB |
| Traffic | ~10,000 visits | ~100,000 visits | ~400,000 visits |
| Free Domain | ❌ | ❌ | ❌ |
| Daily Backups | ✅ | ✅ | ✅ |
| Staging | ❌ | ✅ | ✅ |
| Priority Support | ❌ | ❌ | ✅ |
| Free CDN | ✅ | ✅ | ✅ |
| Built-in Caching | ✅ | ✅ | ✅ |
Each plan includes free SSL, a custom control panel (Site Tools), unlimited bandwidth, and helpful WordPress plugins like SG Optimizer. You also get access to their new email marketing tool, which is surprisingly decent for basic campaigns.
How Good Is SiteGround Support?
SiteGround has always had a reputation for responsive and helpful support. I’ve personally reached out to them multiple times while managing client sites and my own test environments. In nearly every case, I was connected to someone knowledgeable within minutes.
They offer 24/7 live chat, ticket support, and phone support. You’ll also find a robust knowledge base and an AI-powered support assistant inside your Site Tools dashboard. The chatbot is trained on real customer questions and can resolve many issues without human involvement.
One of my favorite things is how deeply integrated the support options are. If you’re inside the Site Tools dashboard, you can launch help without ever opening a new tab. It makes troubleshooting a lot faster.
They also publish hundreds of well-organized tutorials and video walkthroughs, which is ideal if you like solving things on your own. We’ve used their documentation often when training writers and new team members working on WordPress setups.
Overall, SiteGround support is reliable and fast. But if you’re used to support via email, note that email-based help is not offered; you’ll need to go through chat or ticketing. Still, for most users, that’s not a dealbreaker.
SiteGround Technology Stack
SiteGround isn’t just another hosting company riding on marketing. They’ve built a high-performance platform that blends Google Cloud infrastructure with a set of in-house technologies designed for serious speed and reliability.
We’ve hosted WPBeginner and several partner sites on SiteGround and consistently benefited from their fast stack, caching layers, and resource efficiency. Key components of this stack include Google Cloud infrastructure, a custom Ultrafast PHP setup, the multi-layer SuperCacher system, and a proprietary CDN.
Here’s a breakdown of what powers it all behind the scenes.
- Google Cloud Infrastructure: SiteGround runs on the Google Cloud network with distributed SSD storage. This ensures fast connections, excellent redundancy, and top-tier availability.
- Ultrafast PHP: Their custom ultrafast PHP implementation reduces the time to first byte and improves memory efficiency. It’s one of the reasons our test sites loaded 30% faster compared to standard PHP setups.
- Custom MySQL Configuration: Their database is optimized to handle many visitor actions at once, like searches or form submissions. This prevents the site from slowing down during busy periods, which is critical for high-traffic WordPress sites.
- SuperCacher: SiteGround’s three-layer caching system includes static cache, dynamic cache, and Memcached. Dynamic caching is turned on by default, and it made a noticeable difference during our stress testing.
- Blazing Fast CDN: Their in-house CDN is easy to set up, and it caches content on multiple edge servers to serve users from the nearest location. That helps reduce load times globally.
- Brotli Compression: Brotli, developed by Google, produces smaller file sizes than gzip. It’s already deployed across all SiteGround servers and helped reduce page weight in our GTmetrix tests.
- Quick Tech Adoption: SiteGround regularly rolls out support for the latest stable versions of PHP and HTTP protocols and was among the first to deploy TLS 1.3 and OCSP stapling.
- SG Optimizer Plugin: For WordPress users, SiteGround provides a powerful performance plugin that gives you fine-grained control over caching, image optimization, lazy loading, and more.
When you combine all of these, it’s clear SiteGround isn’t relying on just one feature to stay competitive. They’ve built a lean, scalable tech stack that works well whether you’re hosting a basic blog or a busy WooCommerce site.
SiteGround Security Features
SiteGround implements a comprehensive security system that includes real-time server monitoring, a custom Web Application Firewall (WAF), an AI-driven anti-bot system, and daily backups. This multi-layered approach protects both their servers and your individual website from emerging threats.
- Real-time server monitoring: Their systems scan for problems every 0.5 seconds, which helps them catch issues before they escalate.
- In-house firewall rules: Their team adds hundreds of new rules each year to defend against the latest WordPress-specific vulnerabilities.
- AI anti-bot protection: Their AI blocks millions of brute-force attempts, spam bots, and other threats before they reach your site.
- SiteGround Security plugin: This free WordPress plugin adds login protection, malware scanning, and advanced security settings for non-tech users.
- Native CDN with DDoS protection: When you enable their CDN, your content is distributed globally, masking your server’s origin IP and filtering out suspicious traffic.
- Daily off-site backups: Your website is backed up every 24 hours, and those backups are stored across multiple data centers for extra safety.
- Monthly security reports: SiteGround sends a detailed breakdown of your site’s security score with actionable recommendations for improving weak areas.
There is one downside worth mentioning. SiteGround charges for domain privacy. It’s $12 for the first year and $24/year after that.
Overall, SiteGround offers one of the most complete security packages in the shared hosting space without requiring you to configure everything manually.
Conclusion: Is SiteGround the Right Choice for You?
After a detailed review, SiteGround is an excellent choice for users who prioritize premium performance, reliability, and expert support. Its plans include powerful features like daily backups, SSD storage, and SiteGround’s free CDN.
However, it may not be the best fit for everyone. For beginners on a strict budget who require a free domain, other hosts might be a better starting point. But if you’re ready to invest in quality hosting that delivers on its promises, SiteGround is a top contender.
Ready to get started with SiteGround? Click here to choose your hosting plan today.
SiteGround Coupon
WPBeginner users get an exclusive 83% discount and free SSL with our SiteGround coupon code.
All you have to do is click on this link to make a purchase. The discount will be applied automatically.
Frequently Asked Questions About SiteGround Hosting
In this detailed SiteGround review, we looked at all aspects of their hosting services. The following are some of the most frequently asked questions about SiteGround by our users.
Where are SiteGround servers located?
SiteGround has data centers on multiple continents, including North America, Europe, Asia, and Australia. You can choose a server location close to your audience when signing up.
Why choose SiteGround for WordPress hosting?
SiteGround offers a highly optimized WordPress hosting platform. Each plan includes its own in-house security features and WordPress tweaks that boost your WordPress site speed and performance.
You can easily set up a WordPress website with their 1-click WordPress installation. You can also move existing WordPress websites using the SiteGround Migrator plugin.
Does SiteGround support WooCommerce?
SiteGround specializes in WordPress and WooCommerce hosting. If you are building a WooCommerce store, then you can rely on SiteGround’s optimizations for consistent performance and reliability.
They are one of the top WooCommerce hosting providers and make it super easy to start an online store without any special technical skills.
Does SiteGround offer a website builder?
No, SiteGround does not offer its own site builder. That’s because they want users to have the option to pick the best website builder for their needs.
This is why they allow you to easily install WordPress, Joomla, Drupal, Magento, Weebly, and many other site builder platforms.
On the SiteGround platform, you can also create unlimited web pages without any restrictions.
Does SiteGround offer cPanel hosting?
No, SiteGround no longer offers cPanel hosting. Once cPanel raised its licensing fees, SiteGround decided to remove cPanel hosting and instead built a far superior web hosting control panel for both beginners and advanced users. This allows them to offer managed WordPress hosting-like features without the high costs.
Is SiteGround better than Bluehost?
SiteGround and Bluehost used to offer the same features, but with recent innovations, SiteGround has significantly improved its hosting technology.
SiteGround is better than Bluehost in terms of overall performance, technology infrastructure, and support quality. However, with all this innovation, SiteGround pricing is significantly higher.
So, when it comes to pricing, Bluehost is better than SiteGround because not only is it cheaper, but it also offers a free domain name with each account.
For more details, see our honest comparison of SiteGround vs. Bluehost vs. WP Engine.
How does SiteGround compare with other hosting providers?
Readers often ask us how SiteGround compares with GoDaddy, Hostinger, HostGator, GreenGeeks, DreamHost, A2 Hosting, and other web hosting services.
They all used to provide similar features and technology, but over the last year, SiteGround has really stepped up its innovation.
With all the managed WordPress hosting features, Google Cloud infrastructure, and custom performance optimization, SiteGround is now in a class of its own with its premium hosting.
Does SiteGround offer a free domain name?
No, SiteGround does not offer a free domain name. You can buy a domain name from another registrar and point it to your SiteGround account or buy one from SiteGround during signup at an additional cost.
Can I cancel my SiteGround account and get a refund?
SiteGround offers a 30-day money-back guarantee with all its shared plans. During this period, you can try out its services. You are eligible for a refund if you cancel your account during this period. However, domain name registrations are non-refundable.
Which SiteGround plan is best for me?
Each SiteGround plan has different server resources. However, if you are just starting out, then their Startup plan would be perfect for that. You can upgrade at any time if you need more resources. Choose your SiteGround plan to get started.
Christine Myers
I am most grateful for the prompt support I received. Although I have built other websites, the builders on SiteGround were a real challenge. Their support has solved all the major problems I’ve had. Thank you!
Hermes
Great Service!
Munir Khan
Our experience with Site Ground till now is great both in term of services and support
Stan
You guys have the best hosting in the industry. The support is simply great. Thanks so much for all you do
Amanda Youngblood
I’ve used a lot of different hosting services, and SiteGround is by far my favorite. Their support is incredible, and their services are very reasonably priced. I highly, highly recommend them to anyone looking for WP hosting! They’re awesome!
Faryad Kashef
The BEST support I’ve ever experienced on ANY platform. We experienced some problems with the payment and setup and they helped me from the beginning to the end.
Chris
Support was very insightful about their products, friendly and helpful
Yvonne Herbst
Very happy with prompt and super helpful technical support .. they always come through for me no matter what time of day I need help.
John
SiteGround is not respecting legal sells practice in Europe!
They force you to renew a service by billing you 15 days in advance BEFORE expiration without any authorization from your side.
If you cancel the service to avoid any billing , they immediately close, regardless of your initial contract date and you have nothing left, neither your money nor the current service!
so be aware about their commercial practice …
Alex Aragon
I get email notification from siteground yesterday that my subscription expired and deactivate my site, that means within 7 days it will be automatic delete the data in my hosting plan.
Because if worried i talk online chat and he help me, i ask a favor not delete my data because i will settle my account by the end of the month because my salary will arrive that time.
So he make a notification of that to their system and he tell me not to worry anymore and the data will be safe as is as i left it. Thank you very much for a super quick action and with live chat you dont have to wait for long time. Briliant idea.
Richard Bland
Absolutely unreal support – I paid in a rush and have left the guys to crack on migrating my site and setting up a new staging area for me. Truly brilliant service. Well done SiteGround.
Diego
Best Customer Support!
Robert Hazboun
I have used many hosts over the past 16 years. I have always become disenchanted with them for one reason or another. Since I have found Siteground, I have used it for all my clients and for myself. They have first class technical support and always respond quickly to resolve any technical issues I may have. Thanks Siteground.
ClaraInes
Excelent service and attencion in chat
Maris
Chat support is great. They answer quickly.
Mary
Very polite chat support! Tried to help me out by understanding the trial process.
Chirag Prajapati
Spot on, solve the issue in less than 5 minute.
Sal A
Hands down the best customer service ever! In 15 years i’ve never been treated so good. They are available 24 7 and extremely fast and helpful.
Nikita
Switched from HostGator, and never had any problems, get the GoGeek package and NEVER wait for their chat. it is always instant and always 100% unlike HostGator where I had too many problems!
Iain Stubbings
I have been using Seiteground.com for years now and even not I am constantly surprised at the consistently hight quality the fixes and customer service is.
I have never had a problem that hasn’t been resolved quickly and easily.
Your guys are simply extremely good value for money!
Carol C
Best customer service EVER!!!!!!!
It is pretty amazing how everyone who assists you is so kind, friendly and extremely skilled. They solve your problems in minutes and even seconds in some cases.
Very affordable price, best value by far.
David Westerik
Best hoster I experienced to today.
They have a ton of options to configure yourself.
Their support is really great! It’s fast (chat in my case) and skilled people are answering your questions. Day and night.
Really worth to try If you look for a (new) hoster.
Jaime Donovan
I’m not very technical and they did everything for me. They solved my problems for me and were very helpful and fast. I’m so happy.
Peter
Great customer service, very helpful and knowledgeable . Sort my issue straight away .Bye Bye HostGator, bye bye the worst customer service I ever deal with. Hello Site Ground
Matthew
I like siteground. It can run a lot of programs.
I use the chat support
Sander Baks
Just: Awesome..
Perfect service, Perfect support!
Priscilla
I’ve set up a cloud account. My experience can only really describe Siteground as a negative host and would recommend to avoid:
– Emails went to spam or were refused completely. I only sent 60 emails in 6 weeks of being with Siteground. Those emails were sent to clients who contacted me directly. No malware or virus was found on the servers. Siteground found no way to fix this problem
– Constantly ran into problems with their control panel. The smallest of tasks needed the attention of their support team. The simplest things from FTP access to redirecting domains became long drawn out problems
– Bad communication with support. Their European support is based in Bulgaria. The answers I received were either rushed or lazy. Also received false information on multiple occasions
Unfortunately I can’t take back the time lost with Siteground but I am in the process of legal action to receive refund.
Please do not waste your time.
Jeremy Rhymes
I had to use Siteground support for the first and second time tonight. Mind you it’s 2am in Oklahoma right now, and I got responses within a few minutes both times, and both times the responses were precisely the help I need. Given that these were technical questions, there aren’t always happy endings at the end of such support requests.
So Siteground really impressed me! I read reviews on all the major webhosts prior to selecting Siteground, and I’m glad I did. They are in their prime, and hopefully will stay that way!
Alex
By far THE BEST support I have ever experienced. Well worth paying more than the hostgator and such, yet still cheaper than WPEngine while still being better. Siteground for your host is a No brainer!
Kevin Mamaqi
Excellent hosting/support/service for freelancers and small-medium agencies. I have not tested the enterprise or large scale solutions, but I guess that are also excellent.
Petré
Support, support, support – Top notch. If you are still ambivalent, stop; just do it. You will not be sorry.
Deb
So far so good; I have just switched to this vendor after hostgator and honestly it an only get better!
Ellie
My domain was not due to expire until 2nd June but after receiving no notifications, Siteground have taken money out of my bank account. The money was taken out this morning so I contact the chat support who was very unhelpful and even confirming my account was not due to expire until June. I’ll be getting legal advice about this and contacting my bank to stop the payment! Not happy!
Kashif
Great communication, quick and efficient.
Fast load time.
Bye GoDaddy now.. Siteground is what I was looking for.
Katie
Recently signed up after getting totally frustrated with Hostgator. So far there have been no hold times when I’ve called tech support and they’ve always solved my problems so far, they have polite and well trained support staff. I have to say it’s a breath of fresh air after experiencing Host Gator and BlueHost.
Andrea
the support is AWESOME, fast and competent
Charles
Siteground live chat is great, they are quick to respond, and very helpfull. Thank you for understanding and support.
Joseph
Since 2009 I had never regretted doing business with SITEGROUND.COM
Greg
AVOID THIS COMPANY. Their products and custom features they provide may look amazing, it may seem like you are going to be using a great host YOU ARE NOT. during a sales call we were mis-sold our VPS contract and provided false information. Upon the realisation I called them to try resolve this. Only to be told they cant help, a manager would need to look into this. However they seem to not have any managers as you cannot speak to them on the phone and the only address they will provide is a Sales@ address which they do not reply to you on anyway. Upon speaking to a girl supposedly called Elvisa she was rude and completely unhelpful, she refused to go directly to a manager, provide me a managers email address, phone number or anything in order to contact management or even their legal team about the problem. We have been with them less than 24 hours and this is THE WORST SERVER I HAVE EVER USED. Their customer support is terrible and do not care and they are the most unhelpful people ever. They claim they have no contact with the companies management or directors and refused to escalate my call to someone more senior as I try to resolve the fact that we were mis-sold our VPS contract from them
Further to this when I decided I was unhappy with Elvisa and her total lack of care or support she refused to provide me anything more than this name Elvisa (Which I doubt is her real name) as they do not provide a surname, ID number, reference number nothing at all aside from 1 name. For about 10 minutes she tried to tell me that she only had a 1st name and no other names.
The company has no complaints procedure does not escalate complaints either and thinks its ok to tell you to wait 24 hours after they have committed fraud and have provided false information which lead to the purchase of services.
WORST SERVICE PROVIDER EVER
SiteGround
We want to start by apologising for the miscommunication about the root access options discussed during your pre-sales call.
Our representative indeed has made a mistake while describing the Cloud plan features and has now been remarked by our supervisors. We have also taken measures to ensure the same mistake does not happen again.
We also want to assure you that even though management is not available on the phone, we have very strict internal procedures for escalating complaint cases. They are reviewed only by senior level people who are able to address all issues raised in such cases and apply measures to solve them.
A full refund has already been issued and should appear in your bank statement in the following days. We appreciate your feedback, we take the case very seriously and handled it with the respective priority.
To Greg
Hi Greg, I was wondering if you were able to find a company that you were happy with yet.
I also am not satisfied with this company.
antonio bortolotti
Best Customer Support ever! Period.
yutthakan inthanam
Great for support ,siteground tech support can answer we need.
prem
Siteground is the best web hosts ever, especially for all the shared hosting plans.
And when it comes to their support and dedication…HANDS DOWN!!!!! They are the best
Vicki Webb
Siteground live chat rocks!!! Anytime I have had a question or problem my chat is opened within less than a minute, and the tech support team is always friendly and very helpful. SO glad I host with Siteground!
Van
I am a web developer, all my clients are with siteground. Why? Because I told them that Siteground is always there when you need them. They know how to fix your issues but godaddy, hostgator etc. I never feel disappointed after talking to siteground tech support
Joe Harsh
Customer service is top notch! Never a long wait, and always have issues resolved quickly! I have been a siteground reseller for many years, and I would never go anywhere else!
Gustav
Looking at Siteground GoGeek plan and I think it looks amazing with everything included at a low price. I am choosing between wpengine and siteground but right now I can´t see anything that motivates choosing wpengine. Is Siteground lacking anything that wpengine has?
Editorial Staff
WPEngine is WordPress specific vs Siteground allows you to host any type of website. This allows WPEngine to offer a completely managed solution.
Admin
Last Mile
Incredible company. The support is excellent and fast. If you are looking for a hosting service there is no other option then the team here at siteground.
Gerardo Montelongo
I had a problem, and tech support just take care of it! I cannot ask for more!!! Really thank you so much for your help and support.
Boukari OUEDRAOGO
Many thanks for support awailablility. Very nice to exchange whith the rapid customer service.
Kindly yours
Boukari OUEDRAOGO
Dwayne Howard
I cancelled my SiteGround account 10 minutes after I started using it.
After using the internet for 21 years, SiteGround is the first site that doesn’t allow the user to create their own username. Instead, SG generated a meaningless username. I contacted their online support to be told there was no way to create a meaningful username. I had to ask for a supervisor because the tech I chatted with could not understand English.
Luigi
Dwayne, You make me smile. I take this problem any day over some real issues that you can have with other companies. By the way, I was bother by this username thing but I get over it
You should speak about performance, support, web stack etc. Closing an account over this and going outhere to complain about this … I don’t know what to say. I would have just moved on with another host without making a case.
I had some minor issues with them but overall I’m more than happy. As for the support, they are very fast. Sometime it takes them a while to understand your problem but no big issues.
What matter for me is performance and price. I would be more than interested to hear other options. For the record, I use more than 5 other alternatives but not at this price.