Are you looking for a RingCentral review, to help you decide whether it’s the right VoIP and communications solution for you?
RingCentral is a popular multi-communication solution that promises to help you manage calls more efficiently. This can save you a ton of time and effort, while keeping your customers happy.
In this RingCentral review, we’ll take a closer look at this popular communication solution, to see whether it’s right for your WordPress website.
What is RingCentral?
Potential leads and customers will often contact your businesses by phone in order to get more information or support. With that said, managing these calls efficiently can have a big impact on your conversion rates, sales, and customer satisfaction.
That’s why many businesses use a cloud communication tool.
RingCentral is a popular VoIP and communications solution for businesses of all sizes. With RingCentral, you can communicate with visitors, customers, and team members from anywhere in the world, using the same dashboard.
To start, you’ll get a toll-free number and unlimited domestic calls to the US and Canada. You can then manage calls from any computer or smartphone using the RingCentral apps for Android and iOS devices.
RingCentral’s feature-rich system includes all the advanced options you’d expect from a complete communication platform. This includes online fax, call forwarding, call logs, virtual numbers, call recordings, and SMS marketing.
RingCentral also works as a cloud PBX or virtual PBX system, so you can easily route incoming calls to the right department or extension.
RingCentral Review: Is It the Right Communication Solution for You?
The right cloud phone system will help you manage calls more efficiently, no matter where you are in the world. With that being said, let’s see whether RingCentral is the right communication platform for your business website.
1. Easy to Use
When you sign up for RingCentral, you’ll get a toll-free number and toll-free minutes. You’ll also get unlimited phone calls in the US and Canada, so you can get started straight away.
After creating an account, you’ll get access to the RingCentral dashboard.
This makes it easy to manage incoming and outgoing calls from your browser, desktop app, or mobile devices.
If you’re tired of having all your discussions, messages, and resources scattered across multiple platforms, then RingCentral can streamline your communications and help you keep up with your customers, leads, and co-workers.
2. Reliable VoIP phone service
RingCentral is a VoIP phone service, so it uses the internet to make and receive calls instead of traditional landlines, which can save you money.
With RingCentral, you get all the standard features you would expect from a reliable business VoIP phone service like call forwarding, advanced routing, call waiting, caller ID, and hold music.
RingCentral’s VoIP solution also promises 99.99% uptime, which makes it a great choice if you’re looking for a reliable VoIP provider.
3. Multiple Business Phone Numbers
Toll-free numbers can be dialed long-distance without any charge to the person placing the call.
These toll-free codes are widely recognized so customers know they won’t be charged for the call. With that in mind, a toll-free number encourages potential customers to call your business, which can boost your conversion rates and revenue.
The good news is that you get a toll-free number with each RingCentral plan. They offer all the popular toll-free codes including 800, 888, 877, 866, 855, and 844.
Do you already have a toll-free number? Then you can easily forward calls to that existing business phone number.
You can also use RingCentral to buy vanity phone numbers. These numbers are more memorable and easy to promote, so they’re a great way to strengthen your branding, get more calls, and do lead generation.
4. Multiple Dialing Options
RingCentral offers multiple auto dialing options, including a progressive dialer, previewing dialing, and predictive dialing. Predictive dialing lets you dial multiple numbers at once and uses algorithms to route the call to the next available agent.
You can also create custom automatic call scripts for different scenarios and then customize these scripts using RingCentral’s drag and drop builder.
If you do large-scale telemarketing campaigns, then RingCentral will help to ensure your business remains compliant with the Telephone Consumer Protection Act (TCPA) guidelines. For example, it can ensure you’re only calling within specific time windows, and honoring the do not call list (DNC).
5. Interactive Voice Response (IVR)
RingCentral’s IRC system can greet your customers when they call, and then direct them to the right department. This helps you handle high call volumes more efficiently and solve common problems automatically.
This leaves your agents with more time to focus on important or complicated calls that require their individual attention.
6. Contact Management Features
RingCentral’s contact management features make it easy to schedule follow-up calls so your agents don’t forget, and miss out on potential revenue.
It’s a complete workforce management software that makes it super easy to handle your team’s schedule and plan inbound calls based on traffic volumes, so you don’t put your support team under unnecessary pressure.
7. Auto Attendant Phone System
An auto attendant allows the caller to choose an extension and then get transferred automatically without needing to speak to a physical receptionist. This can improve your customer service while reducing the workload for your support staff.
The good news is that RingCentral has an auto-receptionist feature that offers multi-level IVR support. For example, if you have multiple locations or offices then you can create a call flow structure that routes the caller to the correct office, depending on the options they select in the automated menus.
8. Android and iOS Apps
RingCentral offers mobile apps for Android and iOS devices. This means you can use the same business phone number on multiple devices, and from any location. This is ideal for remote teams, or staff members who regularly travel for work.
You can even implement a bring your own device (BYOD) policy and allow team members to use their own smartphones and tablets for work-related tasks.
Additionally, RingCentral offers separate mobile apps for Meeting Rooms, which is their video conferencing platform.
9. Automated Voicemail Transcripts
With RingCentral, you choose how to receive voicemails. For example, you can access voice messages from your RingCentral online account, desktop app, mobile phone, or desk phone.
This can save your help desk a ton of time, since they don’t need to listen to audio recordings. Instead, they can simply read the transcript and respond to the customer immediately.
10. Call Analytics and Reports
To help you manage calls and resolve customer problems more efficiently, it’s important to monitor your phone system.
The good news is that RingCentral provides detailed analytics about your customer support performance. You can monitor key performance indicators (KPIs) in real-time, track agent performance, set up call monitoring, and more.
It also comes with quality-of-service reports, data visualization and root cause analysis tools that you can use to build custom stats dashboards.
In this way, you can see what’s working well, and identify any areas you need to improve.
11. SMS Marketing
According to research, open rates for SMS messages are significantly higher than email marketing. In fact, RingCentral claims that SMS gets up to a 98% open rate and 7x engagement compared to email. This means it’s a great way to increase blog traffic, boost user engagement, and get more sales.
With RingCentral, you can send text messages to thousands of customers and subscribers.
After sending your messages, you’ll get updates in real-time, along with detailed reports. This insight allows you to continuously fine-tune your SMS campaigns, to get better results.
12. Video Conferencing
With the rising trend of remote working, many businesses rely heavily on group video chat.
RingCentral has everything you need to run productive, efficient video conferences including call scheduling, screen sharing, whiteboard, annotations, live chat text messaging, breakout rooms, and meeting recording.
The video chat software is optimized to run on all modern browsers with minimal setup. There’s also a RingCentral app so you can create or join video meetings from your iPhone, iPad, or Android device. This means you can video chat from any place that has an Internet connection.
RingCentral integrates with dozens of other video tools you may already be using, such as Slack, Microsoft 365, or Google Workspace. In fact, with RingCentral you can launch video conference calls directly from these third-party platforms.
13. Run Webinars
Do you want to host virtual events for your customers, or online training for your staff?
RingCentral has everything you need to organize and run successful webinars, including built-in rehearsals, chat, interactive polls, Q&As, panelist links, and lead capture forms.
Attendees can easily join your webinar from their browsers, without having to download any special software. You can even create beautiful registration pages using RingCentral’s pre-built templates and add trackable social media sharing links to boost attendees.
In addition, RingCentral seamlessly integrates with popular marketing automation tools and CRM platforms like Marketo, so you can convert webinar attendees into leads.
14. Online Fax Service
Faxing is still one of the most secure ways to share information. However, traditional fax machines have their limitations.
With that in mind, RingCentral offers an online internet fax service that combines the power and ease of email with the security of traditional fax machines. RingCentral Fax can work as a standalone service or integrate with your business VoIP and communication platform.
It offers standard fax features right out of the box like online cover pages, cloud storage integration with popular services like Dropbox, encryption, and the option to add as many dedicated fax numbers as you want.
With RingCentral, you can send and receive fax documents via mobile, desktop, and tablets so you don’t even need to be in the office.
RingCentral even has a built-in option that allows you to block spam faxes and reduce the number of junk faxes you receive.
15. Integrates With the Best CRMs and Apps
RingCentral has a library of intergations and extensions that you can add to your account. For example, they offer addons for Google Workspace, Microsoft Office 365, Microsoft Teams, and Microsoft Dynamics.
It also seamlessly integrates with all the most popular small business CRMs, including Salesforce, Zoho, HubSpot, and Zendesk.
If you want to develop your own solutions, then RingCentral also offers APIs for developers.
16. Community and Professional Support
RingCentral has all the features you need to run a call center, manage your business phone system, and simplify your sales and customer support processes.
However, sometimes you may need extra help to get the most from your new cloud phone system. If you prefer to research yourself, then RingCentral has an online support portal where you’ll find detailed documentation.
There’s also a Q and A forum where you can get support from other RingCentral users.
Finally, if you prefer one-on-one support then all the RingCentral plans include 24/7 phone and live chat support, so you can get help direct from the experts.
RingCentral Pricing and Plans
RingCentral has a range of plans for their phone system, contact center, video, events, and revenue intelligence offerings. This means you’ll have no problems finding a plan that suits you.
Let’s look at their Phone System plans as an example. Their Core plan starts at $20 per month for each user (billed annually) and includes unlimited domestic calling, IVR, and carrier-compliant SMS marketing.
If you want more features, then you can upgrade to Advanced for $25 per user, per month when paid annually. This package is designed to provide a deeper insight into your team’s performance, with advanced call monitoring and handling. It can also record outbound and inbound calls, so you can review them later.
Finally, Ultra is priced at $35 per user, per month when paid annually. This plan is a complete video, chat, SMS, and online fax solution that’s designed with bigger businesses and enterprises in mind.
If you’re looking for an all-in-one communications platform, then Ultra is a great choice. As an extra bonus, it also comes with unlimited file sharing and unlimited storage.
Conclusion: Is RingCentral the Right Communication Solution for You?
After looking at the features, support options, and pricing, we’re confident that RingCentral is a great communication solution.
It can work with your existing telephone system, or you can set up a virtual phone system through the RingCentral desktop or mobile app.
This makes RingCentral a great phone solution for both physical offices that are looking to replace landline phones, and those moving to a virtual office.
There’s a wide range of plans with different pricing and unique offerings, such as auto call recording, internet fax, unlimited video, and whiteboards. With that in mind, RingCentral is a flexible solution that’s ideal for businesses of all sizes.
We hope this RingCentral review helped you decide whether it’s the right communication solution for your WordPress website. You may also want to learn how to add web push notifications, or see our expert pick of the best AI chatbot software.