I’ve tested a lot of web hosts, but DreamHost stood out to me for one simple reason — it offers no-nonsense WordPress hosting that works well for DIY users. If you’re someone who prefers figuring things out yourself but still wants reliable support behind the scenes, there’s a lot to like here.
When I first signed up, I wasn’t expecting much. But after setting up a live WordPress site, running real stress tests, and pushing it through traffic spikes, I was honestly surprised by how stable and responsive the platform was, especially for the price.
In this review, I’ll walk you through what I tested, where DreamHost shines, where it still falls short, and who I think it’s best suited for. I’ll also share some behind-the-scenes performance data that most hosting reviews skip.
If you’re a blogger, small business owner, or just someone looking for dependable hosting with flexible billing and built-in backups, then this review will help you decide if DreamHost is the right fit.
My Verdict on DreamHost
After putting DreamHost through speed tests, stress tests, and uptime monitoring, I think it’s one of the best value options for WordPress users who don’t need hand-holding.
It’s affordable, reliable, and surprisingly capable, as long as you’re comfortable using a custom control panel instead of cPanel.
It’s not perfect. You won’t get instant phone support, and the entry-level email accounts are only free for 3 months. But DreamHost makes up for it with daily backups, a generous refund policy, and performance that held up even under load.
DreamHost is worth a closer look if you want flexible pricing, solid uptime, and a low-maintenance way to host your WordPress site.
| ⭐ Rating: | 4.8 out of 5 |
| 📈 Best For: | DIY WordPress users, bloggers, and startups looking for budget-friendly hosting |
| 🔥 What Stands Out: | 97-day refund policy, NVMe storage, daily backups, custom control panel |
| 💡 Pro Tip: | The ‘Web Hosting Growth’ plan offers a great balance of resources for growing websites. |
If you’re curious how I tested DreamHost and why I trust these results, the following sections break down everything I did and what I found.
My Hosting Evaluation Criteria
For this review, I didn’t rely on marketing pages or affiliate hype. I signed up for a real DreamHost plan, installed WordPress, and ran a full round of hands-on performance tests.
Here’s what I focused on to evaluate DreamHost for WordPress users:
- Ease of Use: I explored their custom control panel and dashboard to see if they are beginner-friendly, especially for users moving from cPanel.
- Speed and Reliability: I ran speed tests using Pingdom and GTmetrix, and performed uptime monitoring and global response time tests to simulate real-world conditions.
- Stress Testing: Using K6, I simulated up to 50 concurrent visitors to see how well their servers hold up under traffic spikes.
- Support Experience: I tested DreamHost’s live chat, ticket system, and knowledge base to evaluate how quickly and effectively they handle real support questions.
- Pricing Breakdown: I compared their web hosting and managed WordPress plans to see which ones offer the best value, and where the hidden trade-offs are.
This way, everything in this review is based on real use, not just what sounds good on paper.
Why You Can Trust WPBeginner 🧡
Why You Can Trust WPBeginner
At WPBeginner, we’ve spent the last 16+ years reviewing and recommending WordPress hosting providers based on real testing, not sponsored fluff or marketing hype.
We run performance benchmarks, interact with support teams, and set up live WordPress sites so you can see how a host performs under real conditions, not just perfect demos. You can learn more about our editorial process here.
This DreamHost review is based on actual testing, site setup, speed data, and support conversations — all to help you make the most informed decision possible.
Bottom line: I found DreamHost to be fast and reliable. They have flexible hosting plans and friendly technical support.
That being said, let’s get into the detailed DreamHost review so that you can compare the test results and make up your mind.
About DreamHost
DreamHost has been around since 1997 — making it one of the few independent hosting companies still going strong after more than two decades. It was started by four college friends in California and now powers over 1.5 million websites worldwide, including more than 750,000 WordPress installs.
I hosted my personal website on DreamHost for a very long time. And what I love most about DreamHost is its focus on simplicity.
They’ve built their own custom control panel instead of using cPanel, and while it takes a minute to adjust, it actually feels cleaner once you get used to it.
They’re also a certified carbon-neutral host and part of the U.S. Green Chamber of Commerce. This is a nice bonus if sustainability matters to you, and it’s not something many providers prioritize.
While they offer everything from monthly to cloud to managed WordPress hosting, I could tell right away that DreamHost is built for self-starters. If you like having control without needing constant support, this host will feel like home.
DreamHost Pros and Cons
After testing DreamHost, here’s what I found to be its biggest strengths — and where it still has room to improve.
✅ What I Like
- 97-day money-back guarantee: That’s one of the most generous refund windows in hosting. It gives you time to really test things out without pressure.
- Free domain + privacy: You get domain registration and WHOIS privacy included, with no hidden upsells like some other hosts.
- Daily backups included: Even the entry-level web hosting plan backs up your site automatically every day.
- NVMe SSD storage and unmetered bandwidth: My test site loaded quickly, even before I enabled caching or a CDN.
- Clean, custom control panel: Once I got used to it, DreamHost’s dashboard was easier to use than I expected. Everything’s in one place.
❌ What I Don’t Like
- No phone support by default: You can request a callback, but it costs extra and isn’t instant. Live chat works, but it’s not always ideal.
- Limited free email: Email accounts are only included for free for the first 3 months on their web hosting plans.
- Learning curve for the panel: If you’re used to cPanel, DreamHost’s custom panel takes some getting used to.
- U.S.-based data centers only: This might affect latency slightly for international traffic without a CDN.
DreamHost Performance Tests
Performance is always one of the most significant deciding factors for me when choosing a host, especially for WordPress sites. To see how DreamHost stacks up, I ran a series of speed, response time, and stress tests using a live demo site built with WordPress.
Here’s what I found.
Speed Test Results
I ran a GTmetrix test on a fresh WordPress install hosted with DreamHost. The results were strong — fully loaded in just 470ms, with a Largest Contentful Paint (LCP) of 375ms and no layout shifts or blocking time at all.
GTmetrix gave DreamHost a performance grade of 100%, and the structure scored 97%. That is excellent even before any speed optimization or caching tweaks.
That’s the kind of head start I love to see when launching a new site.
Stress Testing (K6 by Grafana Labs)
I used K6 to simulate up to 50 virtual users hitting the site at once. This is the kind of surge you’d expect during a promotion or product launch.
To really understand how DreamHost holds up, I tested both with and without caching enabled.
With caching turned off, response times fluctuated as more users joined.
The site stayed up, but you could see it struggling a bit, which is common when caching isn’t active.
As soon as I enabled DreamHost’s built-in caching, the results improved dramatically. The site handled 6,600 total requests with an average response time of just 270ms.
There were no slowdowns or failed requests. Enabling caching is a must if you’re planning to use DreamHost for a blog, small business website, or online store.
Server Response Time
I also tested global response time using PageSpeedPlus to simulate visits from different locations. DreamHost’s U.S. server in Oregon performed extremely well, completing the full load in just 1 second with a 46ms render time.
Performance stayed solid across North America and Europe, with Canada and Frankfurt staying under 3 seconds. The only noticeable slowdown came from Tokyo and Canada Central, but those could be improved with a CDN (I recommend Cloudflare’s free CDN, which also includes a built-in cloud firewall for improved website security).
Uptime Monitoring
During my review period, I ran 24/7 uptime monitoring to catch any outages, even short ones. I’m happy to report that DreamHost delivered strong results: 99.82% uptime over a 30-day window.
There was one short outage totaling about 18 minutes, but the server recovered quickly. That’s still a reliable track record for web hosting, especially when paired with their built-in backup tools for peace of mind.
Features and Ease of Use
Instead of using cPanel like most other hosts, DreamHost built their own custom dashboard. I’ll admit, I was skeptical at first.
But after using it for a few days, I found it surprisingly clean and easy to navigate.
I could manage everything in one place without dealing with a cluttered interface. This included websites, domains, email accounts, databases, and backups.
It might not have every advanced toggle that cPanel users are used to, but it covers the essentials well.
- One-click WordPress install: It only took me about 60 seconds to launch a clean WordPress site.
- Free domain + privacy: DreamHost includes a domain name and WHOIS privacy with all plans.
- Daily backups: I use Duplicator to back up all my WordPress websites. However, it is still good to know that there is an additional daily backup stored by the hosting provider.
- Built-in caching (for WordPress): This made a big difference in my performance tests. It’s included for free.
- Custom control panel vs. cPanel: I didn’t miss cPanel. DreamHost’s panel felt faster and more streamlined.
If you’re switching from another host or just getting started, DreamHost makes it easy to manage your site without needing a developer. Everything you need is in one place, and nothing feels overly complicated.
DreamHost Plans and Pricing
DreamHost offers a variety of hosting plans, but the two I focused on during testing were their Web Hosting and Managed WordPress (DreamPress) plans. Both come with solid features, but the right one depends on how much performance and flexibility you need.
Every plan includes NVMe SSD storage, free SSL, and daily backups. New site owners also get a free domain for the first year with yearly plans, which is a nice perk.
Web Hosting
This is the most budget-friendly option and is great for beginners, small blogs, and new projects. These plans are best when paid annually, but monthly options are available.
| Plan | Web Hosting Launch | Web Hosting Growth | Web Hosting Scale |
|---|---|---|---|
| Price (First Year) | $2.99/month | $3.99/month | $9.99/month |
| Websites | 25 | 50 | 100 |
| Monthly Visits | ~40,000 | ~200,000 | ~400,000 |
| Storage | 25 GB NVMe | 50 GB NVMe | 100 GB NVMe |
| 20 Mailboxes (Free 3 mo.) | 40 Mailboxes (Free 3 mo.) | 60 Mailboxes (Free 3 mo.) |
The Web Hosting Growth plan is marked “Most Popular” and is the best starting point for most users.
It provides enough resources to handle growing traffic and gives you the flexibility to host up to 50 websites.
Keep in mind that email is only free for the first three months. After that, it becomes a paid add-on starting at $1.99 per mailbox per month or $19.99 per mailbox per year.
Managed WordPress Hosting (DreamPress)
If you’re building a growing site that needs better speed, security, or staging tools, then DreamPress is worth looking at. It’s a fully managed WordPress hosting plan that’s over 5x faster than their web hosting.
It comes with:
- Automatic WordPress core updates
- Pre-installed SSL and private IP (great for eCommerce)
- SSD storage, unmetered bandwidth, and caching built in
- One-click staging and daily on-demand backups
- Unlimited CDN and Jetpack Professional on higher-tier plans
| Plan | Visitors/Month | Storage | Price (Monthly) |
|---|---|---|---|
| DreamPress | ~100,000 | 30 GB SSD | $16.95/month |
| DreamPress Plus | ~300,000 | 60 GB SSD | $24.95/month |
| DreamPress Pro | ~1 million+ | 120 GB SSD | $71.95/month |
If you want a hosting plan that takes care of the technical stuff for you, DreamPress is a nice upgrade. It’s especially helpful for online stores or high-traffic sites that need extra stability.
Bonus Tip 💡: WPBeginner readers get a special discount on web hosting or 16% off DreamPress with our exclusive DreamHost coupon. Click here to apply it automatically.
Just remember: DreamHost’s best prices are for the first term. Renewal rates are higher, so it’s smart to lock in the longest billing cycle you can comfortably afford.
DreamHost Customer Support Experience
I tested DreamHost support using both live chat and tickets, just like I would if something broke on a real site. Overall, the support team was friendly and helpful, though there are a few trade-offs to know about.
✅ What I Like
- 24/7 availability: You can reach them anytime via live chat or email ticket.
- Award-winning support: DreamHost won both the 2025 Stevie Gold and Globee® Awards for service excellence.
- Helpful knowledge base: Their tutorials are easy to follow and cover most topics.
- Positive user feedback: Many users praise their fast response times and friendly staff.
❌ What Could Be Better
- No phone support by default: You can request a callback, but it’s paid and not in all plans.
- Email response time: Some replies can take up to one or two hours.
- Mixed reviews: A few users report issues with slow resolutions or trouble reaching support during busy hours.
In my experience, chat was the best option. I usually got connected to a human within 2–5 minutes, and they explained things clearly without copy-paste scripts.
Tickets were slower, but they were still answered within an hour. If your issue is urgent, go with chat first.
If you ever need hands-on help, DreamHost also sells professional services for site management, SEO, and development. It’s a nice add-on if you’re running a business site or just want extra peace of mind.
DreamHost’s support is solid if you’re okay with chat and email. But if you prefer phone calls and fast escalations, that’s something to consider before signing up.
Final Verdict: Should You Use DreamHost?
After using DreamHost for years and then testing it thoroughly again for this review, I’m genuinely impressed with the value they offer. It’s a great fit for WordPress users who want control, but don’t want things to feel complicated.
Performance was solid across the board. My site stayed fast and stable, even under load, and their daily backups and custom dashboard made management feel simple.
DreamHost isn’t trying to be flashy. Instead, they focus on reliability, privacy, and offering good tools at a fair price — and they mostly deliver on that promise.
Who is it for: If you’re a DIY website owner, blogger, or small business with a WordPress site, DreamHost is a strong choice. Their support team is helpful, and the knowledge base is packed with tutorials if you like solving things on your own.
DreamHost delivers a fast, affordable, and well-supported WordPress experience for most users, especially if you’re okay working through chat and email.
Want to give it a try? Click here to get started with DreamHost and save with our exclusive deal.
Here is a quick summary of our DreamHost review:
| DreamHost Review Summary | |
|---|---|
| Performance grade | A |
| Average load time | 1.69 s |
| Average response time | 255 ms |
| Free domain | Yes |
| Free SSL | Yes |
| 1-click WordPress | Yes |
| Support | Live Chat / Knowledge base |
| Start with DreamHost | |
DreamHost Coupon 🏷️
WPBeginner users get an exclusive discount on web hosting and a free domain with our DreamHost coupon code or a 16% discount on managed WordPress hosting with our DreamPress coupon code.
All you have to do is click on this link to purchase it. The discount will be auto-applied.
Frequently Asked Questions About DreamHost
The following are some of the most frequently asked questions about DreamHost from our users.
Is DreamHost a good host?
Yes, DreamHost is a good host for any type of starter WordPress website. They offer great features, a rock-solid platform, and fast servers at an affordable cost.
Their quality of service and pricing are on par with Hostinger, Hosting.com, HostGator, GoDaddy, and Bluehost.
Does DreamHost use cPanel?
No, DreamHost does not use cPanel. Instead, they have built their custom control panel that has all the management features you’ll find in cPanel.
You can easily manage MySQL databases, change PHP versions, access one-click WordPress installers, manage SSH and FTP access, and more.
Which is better, Bluehost or DreamHost?
Bluehost and DreamHost offer similar features, and they are both good hosting providers. However, Bluehost has an edge in terms of performance and fast customer support.
Which is better, DreamHost vs SiteGround?
If you were comparing DreamHost vs. SiteGround based on web hosting prices, then DreamHost is better. However, if you were comparing DreamPress managed hosting vs SiteGround, then SiteGround offers a lot more value for better pricing.
DreamHost and SiteGround used to be similar, but recently, SiteGround has significantly improved its web hosting platform. However, they have also increased their pricing by 2x, so the comparison isn’t fair anymore.
Where are DreamHost servers located?
DreamHost servers are located in the United States. Its data centers are in Ashburn, Virginia, and Hillsboro, Oregon, and its headquarters are in Brea, California.
Can I Install WooCommerce on DreamHost?
Yes, you can easily install WooCommerce on DreamHost web hosting and VPS plans.
Ready to start with DreamHost? Get a special discount on your DreamHost plan by clicking here to sign up for DreamHost. The discount will be auto-applied.
Claudio
Dreamhost always be there when we need help.
They are fast and reliable with all their services.
Thank you, Dreamhost!
Wael Abdrabbo
A unique experience, it’s really a great company deserves respect.
David Page
It is almost boring starting an online chat session with Dream Host. They always have a prompt and courteous answer. Is there any way to clone DH support more widely?
Victor Young
Quick response that solved the problem. As usual, Dreamhost support was solid.
Kelly Smith
DreamHost’s Help techs are awesome! Very helpful and patient. Thank you!
Rubin Geo Varghese
Loved working with Dreamhost. My issues were resolved within no time even though the issues were not with Dreamhost. The customer service executives were prompt and knowledgable to resolve the issues and pointed me in the right direction. Kudos team!
Jacob
I’ve been using Dreamhost hosting for a few years, and I’m very happy with them. On the rare occasions I’ve gone to their support team, their responses have been quick, helpful, and friendly. 5 stars!
Andrew Givens
Our server isn’t accessible to many people (some are important sponsors!) around North America (and likely the world), and they keep telling us that they don’t know why it’s not accessible to some people. Their only solution is to get those people to do a bunch of very complicated technical stuff that would take them hours to figure out, and then they may or may not be able to troubleshoot the issue, but just for that one location.
Also they keep putting our WordPress site into a state of error, then I have to find that out, contact them (no phone support!) and they eventually fix it and apologize. Then it happens all over again.
Awful.
We’re switching hosting companies because of the poor service.
David vun Kannon
I’ve been using DH for a few years. I just started a new domain and WP blog hosted by them because they’ve been helpful and resolved problems quickly. DreamPress hosting has worked well for my wife’s site.
Dave Neal
Great service! Patient and easy to work with.
S Black
I was actually very disappointed. I had heard great things about DreamHost, and had considered using them for VPS and Cloud Hosting, however, after doing a trial run with their shared hosting I quickly realized that they are definitely not the professionals’ choice. The server I was on was extremely slow. I did a benchmark test with DreamHost against several other similar web hosts and found DreamHost to perform much slower than other shared hosting servers (even with CloudFlare enabled).
After I contacted support the second time, and informed them that I will not be able to continue using them if they cannot put me on a faster server, they simply informed me of their return policy, and avoided answering the main question of why they are so much slower than other hosts.
If you are happy with an archaic control panel, no phone support, slow ticket responses and outdated servers, then this host will do well for you.
Corey Lee Wrenn
I’ve been consistently impressed with the quality of customer service with this company…you get fast and personal response from an actual human.
Arash
Amazing live chat!!! These guys really knows how to help efficiently
Karina
I’ve been with Dreamhost for several years now for my registered domain names. I have limited tech experience and I’ve always been able to follow what the support people tell me when I’ve asked for help. I have a great deal of confidence in their services as any requests I have made (even if I thought I should be taking care of it myself) have always been fulfilled accurately and politely.
Thanks!
gadjodilo
Fast, good andfunny, five stars
Aileen
I’m very unsatisfied with the support. There is so much cute jargon in the email I can’t decipher. What is “blah” for example? I have the ticket number, isn’t that enough?
Also…I’m locked out of my account for over 24 hours!!!
Steven
Amazing tech support experience. Fast and friendly! I recommend these guys to all.
Brian
I had a problem recently with my email being blocked, and contacted DH support to hopefully get it resolved. My expectations were that it would be resolved, and fairly quickly – since that’s been my experience with DH since I first became a customer, 13 years ago.
I was disappointed to get the response that my case was being forwarded on, that another department would handle it, and that I pretty much wasn’t going to hear anything about it again (more than likely). A month after my initial request, I contacted support again about getting it resolved, and got the response that it had been resolved and the block removed.
Would have been helpful to have known that!
Look… some of us run our business off this service, and like you, we rely on our customers having great support and consistent experiences. Having to use a personal GMAIL account to just correspond with my customers doesn’t send the right, professional message that anyone would want. Would DH be happy to have all of their email accounts blocked and be forced to use, dreamhostsupport [at] yahoo.com? I don’t think so.
Bottom line; I was disappointed (this time) that DH dropped the ball and didn’t fully engage with me. I do expect though that this was an outlier and an uncommon issue, because – like I said – I’ve been with them 13 years and really don’t have much to complain about.
I do hope though that someone at DH takes this message to heart and realizes that the way you (DH) will continue to distinguish yourself in the marketplace is by being fully engaged with your customers. That means timely, awesome, 100%, maximum effort in and with your customer support team. I don’t want to get lost in limbo and forgotten about, even with email being blacklisted somewhere. I want to know, be informed and get updates as to what actions are being taken and what I can expect to be done and when.
– The Relatively Happy, Longtime DH Customer who Hopes You’re Listening
Jon Marken
I’ve been with Dreamhost for many years, following the advice of an IT professional, and it’s been smooth sailing all the way. Their tech support has solved every problem, and they’re patient with a non-techie like myself. Five stars for sure.
Cheryl Amati Martin
DreamHost has always been great on all levels. This glitch was nothing more than a miscommunication.
All was resolved in a timely manner.
Keep up the good work !
Sushubh
Generally speaking I am happy with Dreamhost. I like their unified backend panel. I like the low cost VPS service. But there are a couple of things which are not really great about this company…
VPS servers still put you on shared MySQL servers. If you face issues with their shared MySQL servers, you would need to pay extra for a MySQL VPS which doubles your hosting costs. I had this issue and I ended up getting a DreamCompute instance to run my own MySQL server to get around the uptime issue on their shared MySQL server.
The other problem is getting stupid responses from their support team. The responses is usually just as bad as you would get from a third grade little known hosting companies… When the problem was their MySQL servers, they kept on blaming my scripts. When the problem was connectivity between their VPS servers and DreamCompute servers, they blamed my scripts. Recently, they blamed me running Google PageSpeed module for packet loss from my home connection to my VPS.
So you might end up troubleshooting the problems affecting your own servers most of the times. Because they would give you the usual excuses…
I am sticking with Dreamhost for now because it is still cost effective compared to other hosts I have considered. And I love the unified FTP panel that lets me access all my sites which was just not possible on a WHM/cPanel managed server.
Shubha Das
Sir,I have not a credit card. I have debit card.
Is it possible buy dreamhost hosting without credit card.
Lucus
Fast, helpful and friendly. Great experience!
Jeiman Jeya
DreamHost has better support service than any other competitors out there, including premium services, They are extremely fast in responding to your tickets, maximum of 2-3 hours wait time for a response for first time users visiting DreamHost. Live chat is always active with an enthusiastic staff to help you out on your issues.
Can’t really argue about the unlimited domains, emails and bandwidth. Gives you the freedom to do whatever you want with the Shared Hosting.
A Must Use Service!
Anne
This was the most complicated, unorganized hosting service I have ever tried. It was a nightmare. The tech help was also sub par. They gave my incorrect information and links that did not work, several times. I canceled the service within 2 days. Never again.
Sexy Klara
I am really excited with the support of DreamHost. Fast and competent. i always get all relevant Answers with a short conversation. Also “uncritical” Tickets get answered within Hours…
Hostingfees are really fair and after moving to an VPS instance performance is perfect!
Thanks a lot.
A happy DreamHost user(in)
Justin Von Hanna
The service team at Dreamhost has been wonderful! I had a minor issue that I was unable to resolve on my own and their team was able to solve it quickly and courteously! Their detailed support questionnaire I feel is a great way for the user to better describe their problem and get to the answer quickly. Thank you!
VIN S
Extremely happy with service I received via the chat service. The precision instructions given allowed me to resolve my issue quickly.
Delia
Very happy with the service. Fast accurate help desk, good hosting plan. Well recommended.
Gonçalo
I got recently 2 very good services form dreamhost. Specially the one rellated to my email helpe me a lot. Many thanks and keep going like that
Susan Carlsen
I’m just getting started with Dreamhost, but in the few short days since I joined I’ve received excellent assistance and advice. I would definitely recommend based on my experience so far.
Chris Kennedy
I have called Dreamhost numerous times over the years & this last time was like the previous – 24 hour or less [usually 4-10 hours] response with a fix/solution.
Only thing I wished is that they shared what the fix was so I can not be a bother if the issue pops up again.
Kudos to the support staff!
Leon Zetekoff
I am very disappointed in DreamHost. I was asked to survey this:
Incident # 6897986 closed on 9/4/2015 10:57 AM
Incident Desc: related #6853597 related to #6796965
I never heard from anyone. THis was related to my email being BLOCKED outbound due to the mailhosts being blacklisted. I had to open this ticket many times over many months.
The one time I did correspond with someone (via chat no phone option) they had no answer and could not answer my questions.Th.ey seemed to plead ignorance of this.
I may look for a new home as my subscription runs out in October.
Mail is now working but I am using a mxlookup tool to watch for blacklists and the hosts are still blacklisted but at least I can now correspond with my insurance company!
Leon
burak çağlar
thanks for quick reply
Omar Sierra
Fast and accurate support! Highly satisfied.
Lisa Dickson
Im really DISAPPOINTED with Dreamhost! I have been with them since 2013 and hadnt had a problem till recently, when I started being direct debited for a new service called DreamObjects. The problem started back in May 2014 when i received warnings from Dreamhost about my disk usage. It took me a few days but I tried to fix the problem myself, assuming it must be having to do with my emails as that was the only part of my website growing in size. I contacted customer service and was told they had fixed the problem for me. Lets just say they didnt! I would NOT recommend Dreamhost unless you have a degree in I.T. ! I would cancel my hosting but apparently I would have to “apply” for a refund and it is just too easy for them to withhold my money!
Couchflyr
I am happy with dreamhost support – always responsive.
Jaime
Emailed a question about an old account from a few years ago. Turns out they weren’t hosting our site anymore, but they answered within 24 hours and went above and beyond to point me in the right direction. If they are that helpful with people who are no longer customers, I can’t imagine how excellent customer service must be for actual subscribers. This experience alone has me looking into switching over my current company’s hosting services! Thanks DreamHost!
kristofer
Dream Host has always been very promy, and kind in resolving any issues that come up.
tech support and customer service are excellent
many thanks I send
Michael Schulz
Dreamhost technical support is one of the main reasons the reason I use Dreahmost. Any time, day or night, I can get on a chat conversation with them and explain my problem. I have been provided a clear and helpful answer in every situation…with a smile and politeness. I have not seen this level of support in any other hosting provider, and I’ve tried many. So Dreamhost continues to get my business and has earned my trust.
Ashley F
I had decided to recreate my newly renovated and expanded website on WordPress.org and needed a host for it as well. Due to the mostly positive reviews I found about DreamHost, I chose it as my preferred host for my bigger site.
I started the process of creating my account and purchasing the hosting service on the DreamHost site. Unfortunately, something came up (as it often does) with my business and I had to leave my signup/purchase to go put out the “fire”. Later on, I went back to DreamHost to complete my purchase. I tried to signup and purchase it all over again since I hadn’t done so previously, but it said that I already had a login and needed to purchase the hosting by logging in. Okay, fine. I tried using the email and password from before, but I received an error saying that I couldn’t login because there were IP issues.
I searched the FAQ and Support section to try and find a solution but I couldn’t find anything. I checked my IP address to see what could be flagging it, but there were no issues there. Then I searched high and low to find a number to call and ask for help. What I found was that they don’t offer and support via phone for new or interested parties. Then I sent an email to DH support. I conveyed that this was an urgent matter and I needed to resolve it quickly or I’d have to look elsewhere. Well, a few days later I finally heard back from someone. Unfortunately, the response was too late and furthermore it was completely unhelpful.
Overall I was very UNIMPRESSED with DreamHost. Perhaps they offer decent hosting to those who are actually able to get it, but I wouldn’t know. What I do know is that they have possibly the WORST customer service in history. If they really cared about their customers or getting new customers, they would provide a better method of contact via phone and reply to their only method (email) in a timely manner.
Rick
I use a forms creation package that had some scripting issues with PHP 5.6. When I discovered this, I requested that Dreamhost support delay the implementation of the upgrade from PHP 5.3 to PHP 5.6 on my site.
Support response was immediate and totally satisfactory. I have since resolved the scripting issues with forms package provider, and I have now set my account to use PHP 5.6.
Thanks for offering me the opportunity to fix this issue without causing a service interruption to my client.
Jamie Williamson
Support was surprisingly helpful and succinct. Good job Dreamhost.
Peter Gugeler
Wow, this host is the best. I have hosted with many other companies in the 20+ years I’ve been a host for my clients and my own sites, but never has there been equal to Dreamhost. I found them in 2008 and have never needed anyone else.
Perfect example, last week one of my clients got hacked! That’s a scary and potentially reputation-damaging situation. I fired off a desperate email to Dreamhost support, and they got back to me in less than three hours … already having done a TOTAL SECURITY AUDIT!!! Normally they get back to me in an hour or less, which is HEROIC! But in my case, they took my need seriously, and acted immediately. They repaired what they could and then gave me a complete instruction on how to repair my complete hosting account, look at all the vulnerabilities, domain by domain.
No other hosting company is necessary to check out, just go Dreamhost!
Leeona Klippstein
Dreamhost Security Team are superb! Extremely helpful and patient when a site was repeatedly being hacked. Dreamhost responds quickly to any questions or problems.
jon jay
Dreamhost is always trying their best to help me no matter what problem i have, even if it is something that I should be figuring out for myself. Always helpful and quick to respond, Dreamhost is phenomenal when it comes to technical support.
Jim
Support was very helpful in assisting me getting my website transferred and working. I also had an issue with the site being slow and that issue was resolved very quickly.
The support has been great and much better than my other hosts. Very happy with my choice to move to Dreamhost.
Steve White
With Dreamhost you’re never alone. If you have any question or issue the support it top notch. They respond quick and are so awesome. Highly recommended!
Owen Chan
Every time I have even the slightest issue, I can be sure to get the timely support I need. Follow up is awesome, issues are always resolved.
Tara
Working with Dream Host has been the best thus far. I appreciate their hosting service, fast response time, and how detailed they are with support. I am satisfied and plan on continuing my hosting with Dream Host. Thank you!
Blessings!!!