DreamHost has been selling web hosting since 1997, and it is one of the few hosts that WordPress.org officially recommends. A long track record is reassuring, but it does not tell you how fast a host is today.
In July 2026, I tested DreamHost the same way I tested 14 other WordPress hosting companies, with an identical WordPress site on a custom domain, the same tools, and the same checklist.
This DreamHost review shows you the real numbers from my hosting speed test, plus the pricing details that most reviews gloss over.
Quick Answer – Is DreamHost Worth It?
Yes, DreamHost is worth it if you want the lowest long-term hosting bill of any host we recommend. It scored 64 out of 100 on our WPBeginner Score, which places it 7th out of our 7 recommended hosts.
In our hosting speed test, the DreamHost site loaded its main content in under a second. That is fast enough for a typical blog or small business site, and every plan includes daily backups that most budget hosts skip.
The trade-off to know is that it was not as quick as our other budget picks, and the headline price requires a 4-year commitment.
DreamHost at a Glance
| DreamHost Test Summary (July 2026) | |
|---|---|
| WPBeginner Score | 64 / 100 |
| Speed (LCP) | 986 ms |
| Global response time | 658 ms average across 6 regions |
| Uptime | 100% over a 30-day monitoring window |
| Pricing | From $1.99/mo with our link on a 4-year term, renews at $7.99/mo |
| Support | 24/7 live chat and email from DreamHost’s in-house team (no standard phone line) |
| Best for | Beginners who want the lowest long-term hosting cost |
You can see how DreamHost ranks against all the hosts I tested in our best WordPress hosting comparison, which uses the same data as this review.
About DreamHost
DreamHost was founded in 1997 by four college friends in California, and it remains one of the last independently owned hosting companies. Today it powers over 1.5 million websites, including more than 750,000 WordPress installs.
DreamHost is also a certified carbon-neutral host, which is a nice bonus if sustainability matters to you. And while WordPress.org’s recommendation matters, I did not let it influence this review.
The verdict below comes from what my hosting speed tests actually measured.
Pros and Cons of DreamHost
Pros
- The lowest renewal price of any host we recommend, printed right on the plan card
- Daily backups on every plan, where Bluehost backs up weekly at a higher price
- 25 websites, 25 GB NVMe storage, and unmetered bandwidth on the entry plan
- Free domain for the first year with free domain privacy included – many hosts charge extra for privacy
- Zero downtime during our 30-day monitoring window
- Independently owned since 1997, with month-to-month billing available on every plan
Cons
- Slower page loads than the other budget hosts we tested
- Not the host for traffic-spike businesses (see the stress test below)
- The headline price requires a 4-year commitment paid upfront
- Email becomes a paid add-on after a 3-month free trial
- No phone line – support is live chat and email, with paid callbacks
How I Tested DreamHost (Methodology)
I used the same testing protocol for every hosting company in our comparison. I set up an identical WordPress site with a default theme and test content, including images, on a custom domain.
Then I ran the same four tests – GTmetrix for speed and LCP, k6 for stress with 50 virtual users at the same time, a response-time test from 6 global regions, and 30 days of UptimeRobot monitoring.
Those four tests make up the performance side of the WPBeginner Score, which counts for 80% of the total. Each test carries a set weight, so no single lucky number can carry a host.
The other 20% of the score comes from value. For that part I look at what the plan really costs and gives you in return – the intro price, the renewal price, how many sites and how much storage you get, the plan limits, and the quality of support.
The full methodology, the exact weights, and every host’s raw numbers are in our best WordPress hosting guide.
DreamHost Performance Test Results
Below you can find my full DreamHost speed test results.
Speed Test – 986 ms LCP
Largest Contentful Paint (LCP) measures how quickly the main content of a page appears. It is the speed number that Google’s Core Web Vitals care about most.
My DreamHost test site showed its main content in just under one second, and the full page finished loading in 1.5 seconds.
I will be honest about this number. A load time around one second is fine for a starter site with no optimization.
However, when I tested other popular hosts, the median LCP was 659 ms. Among the budget hosts, Hostinger was the quickest at a similar price.
So DreamHost does not win on raw speed in our data. It competes on price and limits instead, which the pricing section below covers.
Server Response Time – 658 ms Global Average
Speed test tools load the whole page with images included, but that is only one part of the performance. To see raw server speed, I also measured time to first byte (TTFB) from data centers in 6 regions around the world.
The heading above shows DreamHost’s average across all 6 regions.
Response times were good in the US and Canada, and slower in the other regions. Our test site ran in DreamHost’s default US location, so this pattern makes sense.
If your audience is mostly in North America, DreamHost’s response speed will serve you fine. If your audience is global, DreamHost does not include a CDN on these plans, so I recommend adding Cloudflare’s free CDN to serve content from locations closer to your visitors.
Stress Test – 245 ms P95 Response
To see how a host behaves under a traffic spike, I send 50 virtual users to the test site with K6 by Grafana Labs and record the P95 response time. P95 means 95% of all requests finished faster than that number.
DreamHost held a 245 ms P95 response, and not a single request failed. The site stayed up through the whole run.
Still, that number is the weakest under-load result of the hosts we recommend.
In practice, a quarter of a second under 50 simultaneous visitors is still fast for a typical blog, portfolio, or small business site. Most new websites never see 50 visitors in the same moment.
You should care about this result if your business depends on traffic spikes. If you are planning a store with sale-day rushes or content that attracts press mentions, then a managed host like Levamo is built for exactly that load.
Uptime – Zero Downtime Over 30 Days
I monitored the DreamHost test site with UptimeRobot, checking every 5 minutes. Over the 30-day window, it recorded 100% uptime with no incidents.
DreamHost goes further than most hosts here, and its uptime guarantee promises zero downtime where most budget hosts only promise 99.9%. It backs that promise with multiple data center locations, redundant cooling, emergency generators, and constant monitoring.
In our monitoring window, DreamHost lived up to its own promise.
How DreamHost Compares to Other Hosts We Tested
The speed test numbers on their own do not give you the full picture. Here is how DreamHost performed compared to other similarly priced hosts from our comparison, all tested with the identical setup.
| Host | LCP | Global response | Uptime | Intro / renewal | WPBeginner Score |
|---|---|---|---|---|---|
| DreamHost | 986 ms | 658 ms | 100% | $1.99 / $7.99 | 64 / 100 |
| Hostinger | 659 ms | 227 ms | 100% | $2.69 / $10.99 | 88 / 100 |
| Bluehost | 933 ms | 599 ms | 100% | $2.99 / $9.99 | 69 / 100 |
| SiteGround | 608 ms | 369 ms | 100% | $2.99 / $17.99 | 75 / 100 |
The WPBeginner Score weighs performance at 80% and value at 20%. DreamHost’s 64 reflects exactly what you see above – it trails the group on speed, while its value is the strongest of the four.
DreamHost has the lowest renewal price of the group, so it costs the least over the long run. It is also the only one of these four that includes daily backups at the entry price, where Bluehost backs up weekly.
To see the full rankings, and the raw data for every host we tested, check out our best WordPress hosting guide.
DreamHost’s Infrastructure and Technology
Most other DreamHost reviews skip what runs under the hood, and I believe it is worth highlighting.
Storage – every plan runs on NVMe SSD storage, which is the faster generation of SSD. DreamHost says NVMe delivers up to 10 times faster load times than older SATA drives.
Control panel – DreamHost built its own control panel instead of licensing cPanel. You manage domains, databases, email, SSL, and backups from one place, and advanced users still get a full Unix shell.
Data centers – DreamHost serves shared and WordPress hosting from its US data centers in Ashburn, Virginia and Hillsboro, Oregon. Its newer Amsterdam and Singapore locations mainly serve its cloud and VPS products, so plan on a CDN if your audience is global.
Security and backups – every plan includes unlimited free SSL certificates from Let’s Encrypt, daily automated backups, and on-demand performance scans. Domain privacy comes free with the free domain, which many hosts sell as a paid extra.
Developer tools – you get SSH access, crontab, raw log files, MySQL databases, PHP 8, and support for Rails, Python, and Perl. That is more backend freedom than most budget hosts allow.
DreamHost Hosting Plans and Pricing
DreamHost offers shared web hosting, managed WordPress hosting, VPS, cloud, and dedicated servers. For most readers of this review, the three shared Web Hosting plans are the relevant ones.
| Plan | Web Hosting Launch | Web Hosting Growth | Web Hosting Scale |
|---|---|---|---|
| Intro price (4-year term) | $1.99/mo | $3.49/mo | $7.99/mo |
| Renews at | $7.99/mo | $8.99/mo | $19.99/mo |
| Websites | 25 | 50 | 100 |
| Monthly visits | ~40,000 | ~200,000 | ~400,000 |
| Storage | 25 GB NVMe | 50 GB NVMe | 100 GB NVMe |
| 20 mailboxes (3 months free) | 40 mailboxes (3 months free) | 60 mailboxes (3 months free) |
The honest catch is the term. The intro prices above come with our link on a 4-year term, and you pay the full term at checkout.
On DreamHost’s public pricing page, the same Launch plan on a 1-year term costs $2.89 per month and renews at $10.99 per month. If you would rather not commit at all, every plan also offers monthly billing at a higher rate.
I like that DreamHost prints the renewal rate right on the plan card instead of hiding it in fine print. Whatever term you pick, you know what year two costs before you pay.
All plans include daily backups, unmetered bandwidth, unlimited free SSL, a free starter website, and a free domain for the first year on any 1-year or longer term. All plans also come with a 30-day money-back guarantee.
DreamHost also sells DreamPress, its managed WordPress line, from $14.99 per month with built-in caching, a CDN, staging, and unlimited email. Most readers should start on the Web Hosting Launch plan and upgrade only when their traffic demands it.
Free and Paid Hosting Addons
DreamHost’s headline price is honest, but a few extras start free and later cost money. Knowing these up front will save you surprise charges.
- Free domain – free for the first year on 1-year and multi-year terms, and it includes free domain privacy protection, which many hosts sell separately. After year one, the domain renews at the standard registration rate. This is fairly standard practice across shared hosts that offer a free domain.
- Professional Email – a 3-month free trial on every Web Hosting plan. After the trial, mailboxes start at $19.99 per mailbox per year, so budget for it if you need email at your own domain.
- Remixer AI website builder – free for the first 30 days on Web Hosting plans. Treat it as a trial rather than a permanent freebie.
- Refund rules – every plan comes with a 30-day money-back guarantee on the hosting itself. DreamHost issues refunds to credit card payments, so pay by card if you think you might use the guarantee.
DreamHost for WordPress Beginners
DreamHost skips cPanel entirely and gives you its own custom control panel. Websites, domains, email, databases, and backups all sit in one clean dashboard.
If you have used cPanel for years, expect a short adjustment period. If this is your first host, there is nothing to unlearn, and the panel covers the essentials without the clutter.
Getting WordPress running is easy. You can have DreamHost pre-install WordPress at signup, or use its WordPress install assistant from the panel in about a minute.
Two extras stand out for first-timers. DreamHost’s team builds you a free 4-page starter website, and its Liftoff AI builder can launch a personalized WordPress site in under 60 seconds.
If you already have a site somewhere else, DreamHost includes a free automatic migration plugin that moves your WordPress site over for you.
DreamHost Customer Support
DreamHost runs its support fully in-house, with no outsourcing. You can reach the team 24/7 through live chat or email tickets from the control panel.
There is no phone line to call. DreamHost offers callbacks instead, but they cost extra and are not part of every plan.
To be fair, phone support is rare at budget hosting prices, and most hosts at this level stick to chat.
DreamHost’s support team has won Gold Stevie and Globee awards for customer service, and it includes people who contribute to WordPress core. That matters when your question is about WordPress itself rather than the server.
Who Should Use DreamHost and Who Should Look Elsewhere
Choose DreamHost if you are building your first website on the smallest possible budget and want the bill to stay low at renewal. You get daily backups, generous site and storage limits, and a free domain with privacy included, all from a host that has been around since 1997.
Its zero-downtime record in our monitoring backs the reliability claim.
Look elsewhere if raw speed is your priority, since Hostinger and SiteGround both beat DreamHost in our tests. The same goes if you want cPanel, need phone support on an entry plan (SiteGround), or run a high-traffic store that needs proven performance under load, where Levamo is the stronger pick (see our full hosting comparison).
Final Verdict – Is DreamHost the Right Choice for You?
DreamHost is perfect for beginners who want the lowest long-term hosting bill without giving up daily backups or generous limits. It has earned trust since 1997 by keeping its pricing plain – the renewal rate sits right on the plan card, and every plan offers monthly billing.
My verdict – if budget decides your hosting choice, visit DreamHost and start on the Web Hosting Launch plan. If speed is your deciding factor, our best WordPress hosting comparison shows which host won each category on the same tests.
FAQs About DreamHost
1. What are the disadvantages of DreamHost?
Based on our tests, the main ones are page loads that trail our other budget picks and softer results under sustained traffic. On the billing side, the headline price needs a 4-year commitment, email becomes a paid add-on after a 3-month trial, and there is no standard phone support.
2. Is DreamHost good for WordPress?
Yes. DreamHost is one of the few hosts WordPress.org officially recommends, and its support team includes WordPress core contributors.
You get a WordPress install assistant, a free automatic migration plugin, and daily backups on every plan.
For heavier WordPress sites, its DreamPress line adds managed features like staging and a built-in CDN.
3. Is DreamHost good for beginners?
Yes. The custom control panel is clean, DreamHost’s team builds you a free starter website, and 24/7 chat is there when you get stuck.
The main adjustment is that there is no cPanel, but most beginners adapt to the dashboard quickly.
4. Does DreamHost use cPanel?
No. DreamHost built its own control panel instead.
You can still manage MySQL databases, change PHP versions, install WordPress in one click, and control SSH and FTP access, so you lose the familiar layout rather than the features.
5. Can DreamHost handle high traffic?
DreamHost rates its shared plans for 40,000 to 400,000 monthly visits, and bandwidth is unmetered, so a busy month never triggers overage fees. In our stress test, the site stayed up with zero failed requests at 50 concurrent users.
For a business built on traffic spikes, such as a store with big sale days, a managed host like Levamo is the safer pick.
6. Which is better, Bluehost or DreamHost?
On our identical tests, the speed difference was small – Bluehost loaded at 933 ms, just 53 ms ahead of DreamHost. DreamHost costs less over the long run and includes daily backups, where Bluehost backs up weekly.
Bluehost counters with the simplest setup we have seen and phone support on its higher plans. Pick DreamHost for the budget, and Bluehost for the most hand-held start.
7. Which is better, DreamHost or SiteGround?
SiteGround was faster in our tests, loading at 608 ms, and it includes phone support on every plan. However, it renews at $17.99 per month, more than double DreamHost’s renewal rate.
Choose SiteGround if speed and support matter more than cost. Choose DreamHost if the long-term bill decides.
8. Where are DreamHost’s servers located?
DreamHost’s main data centers are in Ashburn, Virginia and Hillsboro, Oregon, with headquarters in Brea, California. Its newer Amsterdam and Singapore locations mainly serve its cloud and VPS products.
Our test site ran in the default US location, which is why North American response times were strong while other regions lagged. A CDN closes most of that gap for global audiences.
9. Can I install WooCommerce on DreamHost?
Yes, you can install WooCommerce on DreamHost’s web hosting and VPS plans. A new store with modest traffic will run fine on the shared plans.
As your store grows, plan to move to managed hosting, because stores are harder on a server than blogs.
WPBeginner users get an exclusive discount on web hosting and a free domain with our DreamHost coupon.
Changelog
- July 2026 – Rebuilt the review around our July 2026 test data (speed, stress, and response time tested July 23, plus a 30-day uptime monitoring window). Added the WPBeginner Score, the comparison table against similarly priced hosts, the infrastructure section, and the pricing fine print, and updated all plans, prices, and refund terms to DreamHost’s current offer.
We hope this DreamHost review helped you with your WordPress hosting research and helps you choose the right WordPress host for your needs. You may also want to see our pick of must-have WordPress plugins for business websites.
If you have any questions or feedback about my DreamHost review, please send me a message. I love hearing from our readers, and you can scroll below to read real DreamHost user reviews from other business owners from around the world.
Claudio
Dreamhost always be there when we need help.
They are fast and reliable with all their services.
Thank you, Dreamhost!
Wael Abdrabbo
A unique experience, it’s really a great company deserves respect.
David Page
It is almost boring starting an online chat session with Dream Host. They always have a prompt and courteous answer. Is there any way to clone DH support more widely?
Victor Young
Quick response that solved the problem. As usual, Dreamhost support was solid.
Kelly Smith
DreamHost’s Help techs are awesome! Very helpful and patient. Thank you!
Rubin Geo Varghese
Loved working with Dreamhost. My issues were resolved within no time even though the issues were not with Dreamhost. The customer service executives were prompt and knowledgable to resolve the issues and pointed me in the right direction. Kudos team!
Jacob
I’ve been using Dreamhost hosting for a few years, and I’m very happy with them. On the rare occasions I’ve gone to their support team, their responses have been quick, helpful, and friendly. 5 stars!
Andrew Givens
Our server isn’t accessible to many people (some are important sponsors!) around North America (and likely the world), and they keep telling us that they don’t know why it’s not accessible to some people. Their only solution is to get those people to do a bunch of very complicated technical stuff that would take them hours to figure out, and then they may or may not be able to troubleshoot the issue, but just for that one location.
Also they keep putting our WordPress site into a state of error, then I have to find that out, contact them (no phone support!) and they eventually fix it and apologize. Then it happens all over again.
Awful.
We’re switching hosting companies because of the poor service.
David vun Kannon
I’ve been using DH for a few years. I just started a new domain and WP blog hosted by them because they’ve been helpful and resolved problems quickly. DreamPress hosting has worked well for my wife’s site.
Dave Neal
Great service! Patient and easy to work with.
S Black
I was actually very disappointed. I had heard great things about DreamHost, and had considered using them for VPS and Cloud Hosting, however, after doing a trial run with their shared hosting I quickly realized that they are definitely not the professionals’ choice. The server I was on was extremely slow. I did a benchmark test with DreamHost against several other similar web hosts and found DreamHost to perform much slower than other shared hosting servers (even with CloudFlare enabled).
After I contacted support the second time, and informed them that I will not be able to continue using them if they cannot put me on a faster server, they simply informed me of their return policy, and avoided answering the main question of why they are so much slower than other hosts.
If you are happy with an archaic control panel, no phone support, slow ticket responses and outdated servers, then this host will do well for you.
Corey Lee Wrenn
I’ve been consistently impressed with the quality of customer service with this company…you get fast and personal response from an actual human.
Arash
Amazing live chat!!! These guys really knows how to help efficiently
Karina
I’ve been with Dreamhost for several years now for my registered domain names. I have limited tech experience and I’ve always been able to follow what the support people tell me when I’ve asked for help. I have a great deal of confidence in their services as any requests I have made (even if I thought I should be taking care of it myself) have always been fulfilled accurately and politely.
Thanks!
gadjodilo
Fast, good andfunny, five stars
Aileen
I’m very unsatisfied with the support. There is so much cute jargon in the email I can’t decipher. What is “blah” for example? I have the ticket number, isn’t that enough?
Also…I’m locked out of my account for over 24 hours!!!
Steven
Amazing tech support experience. Fast and friendly! I recommend these guys to all.
Brian
I had a problem recently with my email being blocked, and contacted DH support to hopefully get it resolved. My expectations were that it would be resolved, and fairly quickly – since that’s been my experience with DH since I first became a customer, 13 years ago.
I was disappointed to get the response that my case was being forwarded on, that another department would handle it, and that I pretty much wasn’t going to hear anything about it again (more than likely). A month after my initial request, I contacted support again about getting it resolved, and got the response that it had been resolved and the block removed.
Would have been helpful to have known that!
Look… some of us run our business off this service, and like you, we rely on our customers having great support and consistent experiences. Having to use a personal GMAIL account to just correspond with my customers doesn’t send the right, professional message that anyone would want. Would DH be happy to have all of their email accounts blocked and be forced to use, dreamhostsupport [at] yahoo.com? I don’t think so.
Bottom line; I was disappointed (this time) that DH dropped the ball and didn’t fully engage with me. I do expect though that this was an outlier and an uncommon issue, because – like I said – I’ve been with them 13 years and really don’t have much to complain about.
I do hope though that someone at DH takes this message to heart and realizes that the way you (DH) will continue to distinguish yourself in the marketplace is by being fully engaged with your customers. That means timely, awesome, 100%, maximum effort in and with your customer support team. I don’t want to get lost in limbo and forgotten about, even with email being blacklisted somewhere. I want to know, be informed and get updates as to what actions are being taken and what I can expect to be done and when.
– The Relatively Happy, Longtime DH Customer who Hopes You’re Listening
Jon Marken
I’ve been with Dreamhost for many years, following the advice of an IT professional, and it’s been smooth sailing all the way. Their tech support has solved every problem, and they’re patient with a non-techie like myself. Five stars for sure.
Cheryl Amati Martin
DreamHost has always been great on all levels. This glitch was nothing more than a miscommunication.
All was resolved in a timely manner.
Keep up the good work !
Sushubh
Generally speaking I am happy with Dreamhost. I like their unified backend panel. I like the low cost VPS service. But there are a couple of things which are not really great about this company…
VPS servers still put you on shared MySQL servers. If you face issues with their shared MySQL servers, you would need to pay extra for a MySQL VPS which doubles your hosting costs. I had this issue and I ended up getting a DreamCompute instance to run my own MySQL server to get around the uptime issue on their shared MySQL server.
The other problem is getting stupid responses from their support team. The responses is usually just as bad as you would get from a third grade little known hosting companies… When the problem was their MySQL servers, they kept on blaming my scripts. When the problem was connectivity between their VPS servers and DreamCompute servers, they blamed my scripts. Recently, they blamed me running Google PageSpeed module for packet loss from my home connection to my VPS.
So you might end up troubleshooting the problems affecting your own servers most of the times. Because they would give you the usual excuses…
I am sticking with Dreamhost for now because it is still cost effective compared to other hosts I have considered. And I love the unified FTP panel that lets me access all my sites which was just not possible on a WHM/cPanel managed server.
Shubha Das
Sir,I have not a credit card. I have debit card.
Is it possible buy dreamhost hosting without credit card.
Lucus
Fast, helpful and friendly. Great experience!
Jeiman Jeya
DreamHost has better support service than any other competitors out there, including premium services, They are extremely fast in responding to your tickets, maximum of 2-3 hours wait time for a response for first time users visiting DreamHost. Live chat is always active with an enthusiastic staff to help you out on your issues.
Can’t really argue about the unlimited domains, emails and bandwidth. Gives you the freedom to do whatever you want with the Shared Hosting.
A Must Use Service!
Anne
This was the most complicated, unorganized hosting service I have ever tried. It was a nightmare. The tech help was also sub par. They gave my incorrect information and links that did not work, several times. I canceled the service within 2 days. Never again.
Sexy Klara
I am really excited with the support of DreamHost. Fast and competent. i always get all relevant Answers with a short conversation. Also “uncritical” Tickets get answered within Hours…
Hostingfees are really fair and after moving to an VPS instance performance is perfect!
Thanks a lot.
A happy DreamHost user(in)
Justin Von Hanna
The service team at Dreamhost has been wonderful! I had a minor issue that I was unable to resolve on my own and their team was able to solve it quickly and courteously! Their detailed support questionnaire I feel is a great way for the user to better describe their problem and get to the answer quickly. Thank you!
VIN S
Extremely happy with service I received via the chat service. The precision instructions given allowed me to resolve my issue quickly.
Delia
Very happy with the service. Fast accurate help desk, good hosting plan. Well recommended.
Gonçalo
I got recently 2 very good services form dreamhost. Specially the one rellated to my email helpe me a lot. Many thanks and keep going like that
Susan Carlsen
I’m just getting started with Dreamhost, but in the few short days since I joined I’ve received excellent assistance and advice. I would definitely recommend based on my experience so far.
Chris Kennedy
I have called Dreamhost numerous times over the years & this last time was like the previous – 24 hour or less [usually 4-10 hours] response with a fix/solution.
Only thing I wished is that they shared what the fix was so I can not be a bother if the issue pops up again.
Kudos to the support staff!
Leon Zetekoff
I am very disappointed in DreamHost. I was asked to survey this:
Incident # 6897986 closed on 9/4/2015 10:57 AM
Incident Desc: related #6853597 related to #6796965
I never heard from anyone. THis was related to my email being BLOCKED outbound due to the mailhosts being blacklisted. I had to open this ticket many times over many months.
The one time I did correspond with someone (via chat no phone option) they had no answer and could not answer my questions.Th.ey seemed to plead ignorance of this.
I may look for a new home as my subscription runs out in October.
Mail is now working but I am using a mxlookup tool to watch for blacklists and the hosts are still blacklisted but at least I can now correspond with my insurance company!
Leon
burak çağlar
thanks for quick reply
Omar Sierra
Fast and accurate support! Highly satisfied.
Lisa Dickson
Im really DISAPPOINTED with Dreamhost! I have been with them since 2013 and hadnt had a problem till recently, when I started being direct debited for a new service called DreamObjects. The problem started back in May 2014 when i received warnings from Dreamhost about my disk usage. It took me a few days but I tried to fix the problem myself, assuming it must be having to do with my emails as that was the only part of my website growing in size. I contacted customer service and was told they had fixed the problem for me. Lets just say they didnt! I would NOT recommend Dreamhost unless you have a degree in I.T. ! I would cancel my hosting but apparently I would have to “apply” for a refund and it is just too easy for them to withhold my money!
Couchflyr
I am happy with dreamhost support – always responsive.
Jaime
Emailed a question about an old account from a few years ago. Turns out they weren’t hosting our site anymore, but they answered within 24 hours and went above and beyond to point me in the right direction. If they are that helpful with people who are no longer customers, I can’t imagine how excellent customer service must be for actual subscribers. This experience alone has me looking into switching over my current company’s hosting services! Thanks DreamHost!
kristofer
Dream Host has always been very promy, and kind in resolving any issues that come up.
tech support and customer service are excellent
many thanks I send
Michael Schulz
Dreamhost technical support is one of the main reasons the reason I use Dreahmost. Any time, day or night, I can get on a chat conversation with them and explain my problem. I have been provided a clear and helpful answer in every situation…with a smile and politeness. I have not seen this level of support in any other hosting provider, and I’ve tried many. So Dreamhost continues to get my business and has earned my trust.
Ashley F
I had decided to recreate my newly renovated and expanded website on WordPress.org and needed a host for it as well. Due to the mostly positive reviews I found about DreamHost, I chose it as my preferred host for my bigger site.
I started the process of creating my account and purchasing the hosting service on the DreamHost site. Unfortunately, something came up (as it often does) with my business and I had to leave my signup/purchase to go put out the “fire”. Later on, I went back to DreamHost to complete my purchase. I tried to signup and purchase it all over again since I hadn’t done so previously, but it said that I already had a login and needed to purchase the hosting by logging in. Okay, fine. I tried using the email and password from before, but I received an error saying that I couldn’t login because there were IP issues.
I searched the FAQ and Support section to try and find a solution but I couldn’t find anything. I checked my IP address to see what could be flagging it, but there were no issues there. Then I searched high and low to find a number to call and ask for help. What I found was that they don’t offer and support via phone for new or interested parties. Then I sent an email to DH support. I conveyed that this was an urgent matter and I needed to resolve it quickly or I’d have to look elsewhere. Well, a few days later I finally heard back from someone. Unfortunately, the response was too late and furthermore it was completely unhelpful.
Overall I was very UNIMPRESSED with DreamHost. Perhaps they offer decent hosting to those who are actually able to get it, but I wouldn’t know. What I do know is that they have possibly the WORST customer service in history. If they really cared about their customers or getting new customers, they would provide a better method of contact via phone and reply to their only method (email) in a timely manner.
Rick
I use a forms creation package that had some scripting issues with PHP 5.6. When I discovered this, I requested that Dreamhost support delay the implementation of the upgrade from PHP 5.3 to PHP 5.6 on my site.
Support response was immediate and totally satisfactory. I have since resolved the scripting issues with forms package provider, and I have now set my account to use PHP 5.6.
Thanks for offering me the opportunity to fix this issue without causing a service interruption to my client.
Jamie Williamson
Support was surprisingly helpful and succinct. Good job Dreamhost.
Peter Gugeler
Wow, this host is the best. I have hosted with many other companies in the 20+ years I’ve been a host for my clients and my own sites, but never has there been equal to Dreamhost. I found them in 2008 and have never needed anyone else.
Perfect example, last week one of my clients got hacked! That’s a scary and potentially reputation-damaging situation. I fired off a desperate email to Dreamhost support, and they got back to me in less than three hours … already having done a TOTAL SECURITY AUDIT!!! Normally they get back to me in an hour or less, which is HEROIC! But in my case, they took my need seriously, and acted immediately. They repaired what they could and then gave me a complete instruction on how to repair my complete hosting account, look at all the vulnerabilities, domain by domain.
No other hosting company is necessary to check out, just go Dreamhost!
Leeona Klippstein
Dreamhost Security Team are superb! Extremely helpful and patient when a site was repeatedly being hacked. Dreamhost responds quickly to any questions or problems.
jon jay
Dreamhost is always trying their best to help me no matter what problem i have, even if it is something that I should be figuring out for myself. Always helpful and quick to respond, Dreamhost is phenomenal when it comes to technical support.
Jim
Support was very helpful in assisting me getting my website transferred and working. I also had an issue with the site being slow and that issue was resolved very quickly.
The support has been great and much better than my other hosts. Very happy with my choice to move to Dreamhost.
Steve White
With Dreamhost you’re never alone. If you have any question or issue the support it top notch. They respond quick and are so awesome. Highly recommended!
Owen Chan
Every time I have even the slightest issue, I can be sure to get the timely support I need. Follow up is awesome, issues are always resolved.
Tara
Working with Dream Host has been the best thus far. I appreciate their hosting service, fast response time, and how detailed they are with support. I am satisfied and plan on continuing my hosting with Dream Host. Thank you!
Blessings!!!