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DreamHost has been around for 18 years, and is known for making web hosting easy. You get a custom dashboard, 1-click WordPress install, automatic WordPress updates, unlimited space, unlimited bandwidth and free SSDs which makes your site 200% faster. DreamHost powers over 1.5 million WordPress blogs and websites. They're also an officially recommended WordPress hosting provider. WPBeginner users get an exclusive 72% off and a free domain + free SSL certificate.

Pros:

  • Award winning hosting
  • Great customer support
  • Officially Recommended by WordPress
  • 1-click WordPress install
  • Free Domain, SSL, and Privacy
  • Automatic Daily Backups

Cons:

  • No Free Email

WPBeginner users get an exclusive 72% off discount and free domain!

Visit DreamHost

(this discount will be applied automatically)

DreamHost Review from Our Experts

Editorial Note: We earn a commission from partner links on WPBeginner. Commissions do not affect our editors' opinions or evaluations. Learn more about Editorial Process.

DreamHost is a popular award-winning hosting company and one of WordPress.org’s officially recommended hosts. They offer domain registration and web hosting services, including managed WordPress hosting. Their platform offers everything you need to grow your website, whether you’re a new blogger or an established business. See our expert DreamHost review to decide if it’s the right choice for you.

In this detailed DreamHost hosting review, we’ll put their promises to the test. For a comprehensive overview, we’ll look into the following areas:

  • Performance: Speed is critical for making successful websites. How fast will your website load with DreamHost?
  • Reliability: Will your website be up all the time without any service disruptions?
  • Customer Support: How good are DreamHost support options?
  • Features: What features do they offer to make it easier to run your website?
  • Pricing: How much would it cost you? Are there any DreamHost deals that can save you money?

This is a comprehensive DreamHost review with lots of details. If you don’t want to read the full review, here is the quick scorecard with our verdict right below it.

DreamHost Review Summary
Performance gradeA
Average load time1.69
Average response time255 ms
Free domainYes
Free SSLYes
1-click WordPressYes
SupportLive Chat / Knowledge base
Start with DreamHost

Bottom line: We found DreamHost to be fast and reliable. They have flexible hosting plans and friendly technical support.

That being said, let’s get into the detailed DreamHost review so that you can compare our test results and make up your own mind.

About DreamHost

DreamHost was founded in 1997 by four friends at Harvey Mudd College in Claremont, California: Dallas Bethune, Josh Jones, Michael Rodriguez, and Sage Weil. Since then, DreamHost has become one of the most well-known and popular web hosting companies. They now host over 1.5 million websites, including over 750,000 WordPress installations. They’ve won PCMag’s Business Choice Awards for Best Web Hosting Service for 2014-2016.

DreamHost is also a certified carbon-neutral host and makes every effort to conserve resources in its own offices. They’re also a member of the U.S. Green Chamber of Commerce.

Dreamhost website

Pros and Cons of DreamHost

DreamHost is a popular web hosting provider, but it may not be right for everyone. Consider these pros and cons before choosing a plan.

Pros

  • Award-Winning Hosting – DreamHost has won the PCMag Readers’ Choice Award for best business hosting. They rated high in reader surveys for their reliability and tech support.
  • Money Back Guarantee – DreamHost offers a 97-day money-back guarantee. That means you can cancel your account within 97 days of signing up and get a full refund.
  • Free Domain and Privacy – Every DreamHost plan includes one free domain name registration plus domain privacy, so your contact information isn’t made public on the web.
  • Monthly Billing With No Setup Fee – DreamHost pricing plans allow you to pay month-to-month without a setup fee.
  • Automatic Daily Backups – DreamHost plans come with automatic daily website backups. Although we always recommend users to set up their own real-time WordPress backups.

Cons

  • Limited phone support – DreamHost does not offer a phone number for technical support. Instead, customers can request a call back during set hours and at an additional cost.
  • No Email – DreamHost doesn’t offer email accounts for the Starter plan of their WordPress shared hosting. However, you can get it for $1.67/ mo or use an external business email provider.

DreamHost Performance Tests

WPBeginner users trust our reviews of WordPress products and services because we only recommend the companies that we have used ourselves.

For our WordPress hosting reviews, we sign up for each top hosting provider. After that, we set up demo websites so that we can properly test their claims with our own performance tests.

We signed up for a hosting account and installed WordPress for this DreamHost review. We used the default theme and filled our test site with Theme Unit Test Data, including media and images. This way, our test site looked and behaved like an actual WordPress site.

DreamHost Speed Test Results

No one likes a slow website. A faster website is crucial for a better user experience and SEO rankings.

That’s why we ran the website speed test first. For this test, we used Pingdom, and here are the test results:

Dreamhost speed test results

Our test site loaded in less than two seconds, which is good. However, this page load time test alone does not show the full picture because our test site has no traffic.

DreamHost Stress Test Results

Next, we wanted to see how well DreamHost handles website traffic during peak hours. To measure this, we used a tool called K6 (formerly called Load Impact).

We gradually built up to 50 unique visitors at once to see how the server would handle increased requests from multiple connections at the same time.

Here is our first stress test result.

Dreamhost stress testing without caching

The light blue line represents the page response time, and the purple line represents the number of requests on the site.

As you can see, our site remained available throughout the test. However, the response time fluctuated with users increased.

That’s because we turned off DreamHost’s pre-installed WordPress caching solution. Once we enabled a caching plugin, the stress test result improved dramatically.

Dreamhost stress testing

As you can see, our test site handled 39.6 requests per second (6.600 requests total) with an average response time of 255 ms.

That’s incredible.

This means that if you have a WordPress blog, a small business website, or an online store, your website can easily handle sudden traffic spikes.

DreamHost Response Time Test Results

Next, we wanted to test how our DreamHost test site responds to requests from different geographic locations. To measure this, we used a tool called Bitcatcha.

Dreamhost response time test

As you can see, our response times remained steady across the globe. They were particularly great in North America and Europe.

DreamHost Uptime Test Results

It is also important to note that our website didn’t go down during testing. We enable the downtime tracker because often, during stress tests, some hosting servers will crash.

This is another sign that DreamHost is a reliable hosting platform.

Dreamhost uptime score

DreamHost Hosting Plans and Features

DreamHost provides hosting for web designers, developers, bloggers, and online businesses. They support and use open-source technologies, apps, and platforms like WordPress and Joomla.

Their one-click installer includes configurations for many open-source apps. As a Dreamhost customer, you get expert support, free migrations, and built-in security features.

Their hosting options include shared hosting, email hosting, managed WordPress hosting, VPS hosting (Virtual private servers), and dedicated servers. They also offer cloud hosting packages and cloud storage.

All of DreamHost’s plans use SSD drives for faster loading. DreamHost also uses a proprietary control panel instead of cPanel.

Dreamhost dashboard

Shared hosting includes:

  • One free domain registration and Let’s Encrypt free SSL
  • Unlimited storage and bandwidth
  • Easy-to-use control panel
  • Unlimited email accounts and subdomains (with WordPress unlimited shared plan)
  • 1-click installation of WordPress

Shared Hosting Pricing

DreamHost’s shared hosting plans start at $2.59 monthly (3 years billed). You can also pay monthly for the Shared Starter plan, but the price goes up to $4.59 per month.

For additional functionality and email accounts, you can upgrade to the WordPress Shared Unlimited plan, which starts at $3.95 (billed 3-years). This plan also allows you to add unlimited websites to your account.

Managed WordPress Plans

DreamHost also offers a managed WordPress hosting plan called DreamPress. DreamPress is over five times faster than shared hosting. The Linux servers are optimized for WordPress, and they can handle traffic spikes (millions of visitors) without your website going down.

Managed WordPress hosting also includes:

  • Automatic WordPress core updates for security
  • Private IP address and SSL certificate pre-installed for eCommerce sites
  • SSD storage and unmetered bandwidth
  • Web application firewall to block malware and brute-force attack mitigation.
  • One-click staging site set up
  • Free website builder along with on-demand as well as daily backups
  • DreamPress Pro and Plus plans also include unlimited CDN and Jetpack Professional add-on features.
  • Dedicated hosting with your own CPU server resources for maximum performance

In our DreamHost review, we found that they provide high-quality, reliable hosting at very affordable prices. Their plans include everything you need to build your website and room to upgrade when your site grows.

Support and Customer Service

DreamHost offers 24/7 email support via a ticket system. You can open a request for support through your DreamHost account dashboard.

They also offer 24/7 Live Chat support through the panel. You can also request a callback service for an additional fee.

Dreamhost support options

Customers can also access their vast knowledge base resources, including tutorials and troubleshooting articles.

Many reviews mention the quality of their support, though some reviewers were frustrated by not having access to immediate phone support (24/7).

While live chat and phone support can be helpful for simple questions, the support team can ask users to open a ticket for more complicated issues.

More experienced users would find their support resources and articles quite helpful when dealing with some common hosting issues.

Dreamhost used to offer a community support forum, but they ended it in 2022 because the reliability of information in forums cannot be guaranteed.

Conclusion: Is DreamHost Right for You?

Now that you have read through our entire DreamHost review, you might be wondering whether DreamHost is the right web host for you.

After reviewing DreamHost services in detail, we award them with the title “Best DIY Hosting” for WordPress users.

DreamHost is highly rated for its fast and reliable hosting. They’ve won numerous awards and get rave reviews from their customers. But it may not be the right choice for you if you need a lot of help getting started.

Their customer support can be slower, but the quality of support is excellent. We recommend DreamHost to DIY users who want affordable prices, a high uptime guarantee, and are comfortable figuring things out on their own using the comprehensive knowledge base.

Ready to get started with DreamHost? Click here to select your DreamHost plan today.

DreamHost Coupon

WPBeginner users get an exclusive 72% discount on shared hosting and a free domain with our DreamHost coupon code or a 16% discount on managed WordPress hosting with our DreamPress coupon code.

All you have to do is click on this link to purchase. The discount will be auto-applied.

Frequently Asked Questions About DreamHost

Following are a few of the commonly asked questions (FAQs) about DreamHost that we have been asked by our users.

Is DreamHost a good host?

Yes, DreamHost is a good host for any type of starter WordPress website. They offer great features, a rock-solid platform, and fast servers at an affordable cost.

Their quality of service and pricing is on par with Hostinger, HostGator, GoDaddy, InMotion Hosting, and Bluehost.

Does DreamHost use cPanel?

No, DreamHost does not use cPanel. Instead, they have built their own custom control panel that has all the management features you’ll find in cPanel.

You can easily do MySQL database management, change PHP versions, access 1-click installers for WordPress, manage SSH & FTP access, and more.

Which is better, Bluehost or DreamHost?

Bluehost and DreamHost offer similar features, and they are both good hosting providers. However, Bluehost has an edge in terms of performance and fast customer support.

Which is better, DreamHost vs SiteGround?

If you were comparing DreamHost vs SiteGround based on shared hosting prices, then DreamHost is better. However, if you were comparing DreamPress managed hosting vs SiteGround, then SiteGround offers a lot more value for better pricing.

DreamHost and SiteGround used to be similar, but recently, SiteGround has significantly improved their web hosting platform. However, they have also increased their pricing by 2x. That’s why the comparison isn’t fair anymore.

Where are DreamHost servers located?

DreamHost servers are located in the United States. They have data centers in Ashburn, Virginia, and Hillsboro, Oregon. DreamHost’s headquarters is located in Brea, California.

Can I Install WooCommerce on DreamHost?

Yes, you can easily install WooCommerce on DreamHost shared hosting as well as VPS plans.

Ready to start with DreamHost? Get 72% off on your DreamHost plan by clicking here to sign up for DreamHost. The discount will be auto-applied.

WPBeginner users get an exclusive 72% off discount and free domain!

Reader Interactions

581 DreamHost User ReviewsLeave a Review

  1. Syed Balkhi says

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  2. Sergio says

    Competitive pricing, user-friendly website and control panel, excellent customer service with prompt, pleasant and helpful support. I’ve only just set up an account so can’t speak for any long-term issues but have been very impressed so far and would definitely recommend.

  3. Yusuf Koca says

    Like a dream. Support is always kind and caring. I think a cpanel would be good. All other hosts I have used have it and it’s kind of making things easier.

  4. Paul Havemann says

    I was somewhat disappointed in my last real-time-chat support session. One of the email addresses was misbehaving, and your support guy suggested that I delete the email address and re-enter it. I asked “Won’t that delete all of the email now in that email address’s server inbox?”

    His reply was that No, you won’t lose the email because it’s an IMAP email account. Of course, deleting the email address DID delete all of the email in the inbox.

    I’m also disappointed in the extremely crude server-side email filtering, which — according to the forums — has been a joke for several years. Are you guys unaware of the many SquirrelMail anti-spam add-ons?

  5. Nfor Ngantu says

    Good hosting service especially if you read the terms of contract.
    Their support is excellent. Those guys… don’t remember all their names but they are tip-top. They help and they are kind. The problem always gets solved and in a short time.
    You guys are real good.

  6. CHARLENE SALB says

    Great service! The one time I ever had a problem with my site, they responded quickly and fixed it. I recommend them to newbies all the time for the ease of setup and management.

  7. Paul Proctor says

    Used for years Awesome support recently on a migration and url change issue, Well done to the DH team.
    Would definitely recommend

    Paul

  8. Michael Bonsall says

    Dreamhost was prompt about addressing my error and concern. Very solid company with outstanding customer service.

  9. Wendy M says

    I just have a very basic website.
    Dreamhost was kind enough to help me recently when I was unable to log into my account. I’m pretty sure it was my computer. They did not solve the issue, but did try and spent substantial amount of time with me.
    My only complaint is it would be nice if there were a phone number for support. If you can’t log in to the site, you obviously cannot post a comment for help. Luckily I was able to contact them thru their facebook page.

  10. kevin says

    I’m a complete beginner and was having some problems. I got help through chat. It was extremely fast and efficient, solved my problem immediately, and the analyst was courteous to boot.
    Thanks for superb customer service DreamHost.
    Kevin

  11. Mathilde says

    Was re-signing with Dreamhost after a hiatus, and sent a query about pricing offers I had seen for sign-up which I didn’t seem to have access to on re-activating my account. I received a super prompt reply with a very acceptable/comparable pay-up-front offer for exiting customers. Super fast, friendly responses on every interaction and very comparable rates. Looking forward to my two years ahead!

  12. Miriam says

    I am not happy with DreamHost and haven’t been for quite some time! Poor service and even poorer responses from their so called expert technical support team! I have been struggling with updating my site since the BIG migration! My site has been down for five months now and yet they still expect to paid for their poor services, despite not helping me with getting my website up and running again! They continue to direct me to their useless wiki page on help with upgrading my website to the recent applicable programs, despite the fact that the upgrade failed the last time I attempted it! I reported this problem too and the technical staff simply directed me back to their wiki page! I do not recommend DreamHost! They clearly do not care, their staff are obviously untrained, because being technical wizards, they should be able to assist more competently when there is an issue with one of their customers websites. I am not a web designer/programmer! You’ve been warned, do not go with DreamHost!

  13. Ivan Wilson says

    Our SSL certificate was using SHA-1 encryption, which was being flagged as unsecure by Google Chrome. After speaking with support, they cancelled our current certificate and I requested a new one. All this within a few hours. Much less painful than I thought it would be

  14. Josh says

    Sorry Dreamhost. I’ve been with you since 2009 but your poor customer service is causing me to move away after 6+ years.

  15. Robert says

    Took them about 5 hours to respond to the ticket, when they did they “cleaned the infected files” which lead to the entire site going down. Their only suggestion from there (an additional 2 hours) was to reinstall wordpress and start over.

  16. Al Doyle says

    We’ve been using Dreamhost since the early 2000s and remain very happy. With up to fifty websites managed for our clients, we have had nearly zero downtime. Requests for support have alway been attended to promptly and followed through until we were fully satisfied.

  17. Pam says

    How can anyone use Dreamhost? They have been experiencing email blocks from AT&T, my internet provider. I haven’t been able to receive emails from my nonprofit chapter website since October 1st. It’s now October 19th! This is causing many problems and to make things worse, some senders don’t even receive a bounce notice. These emails are being blocked because Dreamhost customers generate too much SPAM (according to Dreamhost). I found out what the problem was by going to forums. No notification from Dreamhost.The customer service is terrible and they are dragging their feet on this. I don’t know of any other major hosting company that has their emails blocked. I’ve had my own websites through Godaddy since 2007 and never had a problem. Dreamhost could care less. This is insane!

  18. Chris says

    No issues with Dreamhost. Always fast response time to any problems I encounter due to my lack of experience, very helpful action and advice – often beyond my expectations. Excellent customer service. Thank you.

  19. Mark Harris says

    I would recommend hosting with Godaddy or Bluehost. They have support that you can talk to if problems persist or need escalation.

    If you are expecting to host a site to support your business, This is not the place. E-mail only support (sort-of) fails to work when they have the problem, and it is outside of their skill set. I have seen this too much now.

    We will be evaluating the costs of rebuilding the entire site on a proper hosting company.

  20. Weed says

    I worked for a web company in the 1990s, and have also used GoDaddy and Hostgator. Of the large cheap hosting services, DreamHost is one of the better ones, especially in the area of customer support. It’s not perfect, but where there are known problems (such as with its webmail) it works towards solving them. Recently it has taken a more forceful approach towards preventing web space being used as a backup in order to try and force customers to use its cloud service. Uptime over the last twelve months has been good. It takes a more ethical approach to business than its major rivals, and has a positive attitude towards customer involvement.

  21. Guido Peters says

    I am quite happy with dreamhost hosting services. Yes it is kind of slow but for websites where I need better performance I have contracted one of their virtual private server. That is all mine and I run websites over there that need to be fast. For support request I have always had fast replies to them. Always a solution for the shared hosting. For my vps they have done the initial setup for me but from that point on I was on my own installing mysql database and other stuff I needed. I am OK with that as I know myself around in Linux. One minor. When I was installing WordPress multisite support actually gave me the wrong information. As I am OK with Linux apache Dns etc I understood that from the beginning. I nevertheless followed their support suggested way to act. At midnight I understood it is not going to work I have to do it myself on my way. So I did with success. The lesson? Do not hesitate in contact their support but investigate yourself in knowledge. It may turn handy

  22. Thomas Bussell says

    One of the best support companies I’ve ever dealt with. I was convinced to switch from HostGator to DreamHost, and I will never go back now! I love DreamHost!

  23. Shannon says

    I tried Dreamhost at the suggestion of a professor that recommended them. She said “…reasonable cost and good customer service.” She was right.

    I have had no issues with Dreamhost, although I have had a few technical questions when trying something new to me. They have been able to answer all my questions. I will continue using them for my sites. Excellent customer service – I can’t say enough. I am very pleased.

  24. DxThomas says

    Not happy? Cannot get complete answers from DH support. They did away with their online “Chat” support. Existing email support is shallow because of the anonymity, If there is more than once question or concern, support only answers the easiest query so they can “get the numbers.” Their email system may be OK for small inexperienced users, but for a serious venture, their technical infrastructure is very poor. I transferred over 55 domain names and am currently running a Joomla website site. If I don’t see better results, will have to go.

  25. Dave Morse says

    Dreamhost are quite simply put *superb* in every way. I cannot recommend them highly enough. Second to none!

  26. Vic says

    Poor hosting, poor service.

    Not so happy with DH at the moment…After 8 years of being a customer with an unlimited storage account, DH suddenly starts making a problem of me having a couple of gigs on the server (I run a music label and have a lot of albums up for free download). I don’t understand why, since it was never a problem and why would you have an unlimited account of you cannot store a lot of data??

    Next to that they move stuff around from one server to another and things get messed up, which means database usernames get shortened, and websites do not work anymore.

    Support is really slow, sometimes takes more that 3 days to give me an answer via email.

    Servers have always been slow, but I accepted that since they are (were) cheap.

    Since there are faster and better hosts out there now that offer better and faster service for exactly the same money, I am done with DH. Currently I’m moving my websites to a new server, a super fast one, which is costing me the same as DH.

    I would have stuck with DH only if they hadn’t started making a problem of the amount of data I am hosting with my ‘unlimited’ plan.

    • J Mantrozos says

      Same here… I’ve been with them for a decade and suddenly they did the same to me… deleted a lot of my content in a private section available students to learn their skills… moved it to a new cloud like service where they want to charge me more… crappy marketing… they did all this without my permission… the help people just spin answers. That content was fine for a decade but now suddenly not allowed…

      I’m looking for a new server / host as well… who would you recommend?

  27. Deb says

    I have been a very happy customer of Dreamhost for over eleven years. I have never considered switching. Recently I needed to contact their customer support to find out if I can pay my annual payment with more than one credit card (I have prepaid rebate cards that I wanted to use). they responded immediately to me, and said that YES I could pay with multiple methods/cards, etc. I am VERY happy about that and it is just ONE more reason I will stay with them! Excellent customer service. Speedy, accurate, professional. What more can you want from customer service?

  28. David G. Kinney says

    There is NO company – hosting or otherwise – of which I am aware that provides better customer support than DreamHost. In a world where customer service seems to have disappeared and we are all just treated as a number, DreamHost brings back the nostalgia of better times. They are prompt, thorough and even follow through after the fact to ensure the issue or even just a question has been resolved or answered to my satisfaction. Thank you DreamHost. It is a pleasure to do business with you.

  29. Hrvoje Lončar says

    I have 10 websites with DreamHost and finally I found decent hosting with good and really working support. It is not the fastest hosting in the world, but for that little price for staring plan it’s great. Been using it for few months and there was no downtime at all.

  30. Mike says

    I’ve been using Dreamhost for almost a full year now. The live chat support is fast and helps you with your situations. My site was in a bad situation and the first person that tried to help me, caused it to be even worse. The second person who I talked to later on helped and fixed it all for me. They do have a very good understanding of handling problems with WordPress. I am glad the live chat support is active and helpful. The ticket system is nearly useless, I had no response for over an hour until I just gave in and got a live person on the live chat. So it is best to use the live chat for anyone that needs faster support.

  31. Edwin says

    A so dreamhost is just plain dope. There support as been there for me in the worst of times. Mind you my fault 98% of the time but they were there. Also very knowledgeable and if an answer was incorrect they hunt me down via email and correct it. If only their one click install of wordpress was automatically optimized for speed. Out of the box it’s slow as molasses. But everything else is on point.

  32. Delia says

    I like DreamHost because their support service is prompt, friendly and accurate. I have have been with them for several years and am really happy with their service.

  33. Mike Mabie says

    Dreamhost is a great company. Fantastic speed and uptime and knowledgable support staff. Highly recommended.

  34. Sharon says

    Been with DH since 2010, recommend it routinely to clients. However, very discouraged by the slow response to Support Questions. In the last week, I submitted 5+ support questions for (myself and clients). None of them were responded to within 24 hours despite being marked as urgent.

    When support does reply the information is often helpful and valuable, but the delay is unacceptable. One client had an unresolved issue with her website by 2 days because of this.

    DH you can do better. This is not meeting my expectations.

  35. Michael says

    I have been with Dreamhost hosting for about a year. I only needed support on something recently, and only because I had made a mess of something.

    I have to say I was just astonished at how good the customer support was. Really, really impressed. They got back to me within a few hours and not only told me solutions, they actually went ahead and did the implementation for me – and it was not light work.

    They even offered help with questions that were not related to the hosting service.

    It is often hard to work out which hosting business to sign up with. But based on my experience, I would put Dreamhost at the top.

  36. Paula Wheeler says

    I have been with Dreamhost for many years. It’s been mostly good. It’s frustrating when there is a problem, since you can’t call anyone. I really hate those times, but they are not very often. Unfortunately, they are experiencing blocked email with all AT&T and SBCGLOBAL email addresses. This is an incredible inconvenience, and they have not even communicated with their customers about it! Not one message! I have submitted multiple support tickets and finally resorted to online chat. The technician said it could be weeks to remove the block. If that is the case, Dreamhost, you REALLY need to get out in front of this and communicate with your customers. This is interfering with my work on a daily basis and making things pretty inefficient. Also, the technician was probably a nice person and all, but the attitude seemed to be, “tough break, we can’t fix it, you can feel free to switch hosts.” What i want to hear is, “We have an issue. We are aware. We are working 24/7 on it. Here it is, explained. Here is what we at Dreamhost are doing to address it. Here is why it could take time, and here is how long it might take. We apologize profusely.”

    I don’t need excuses about shared servers, etc. Fix this. In this day and age, weeks to resolve a block is ridiculous.

  37. Noah says

    I have enjoyed DreamHost so well! They solve difficult problems so fast that I can’t believe that they still have time to help me with their forums and other DreamHost services

  38. Sarah says

    They have a great and helpful support team. I put in a ticket for a problem and within an hour the issue was handled for me.

  39. Richard Euchler says

    I have been with Dream Host since 2003. I have had very few issues and great support! With the current climate of security issues, Dream Host has naturally been cautious and concerned about the security of their client’s web sites. I recently had an issue getting into my account and before I could gain access I was faced with the dilemma of asking support to reset my password. I was sent an email with numerous security questions to verify the authenticity of my identity. At first, I was irritated with all the “hoops” I had to jump through. But then I realized that I was the one who had created the issue and lost my sign in information (I just do not need to sign in to those areas because I have had very issues).

    Once verified, everything was resolved in a very timely manner. I really appreciate the support team’s professional attitude, patience and their concern for the security of my web site. Thanks!

  40. Grant Bynum says

    Dream Host IS a dream to work with. This is amazing technical support and friendly. They go above and beyond. I love their service. I’m a heavy user of support and more complex sites. It’s wonderful to be taken care of.

  41. Ann Thornton says

    I have been with Dreamhost for many, many, years. They have wonderful service. The tech support people are professional and efficient. My issue was resolved quickly with no problems.

  42. Peter Koraca says

    As a creative coder and a UX design freelancer I have worked with many companies using various hosting and PAAS providers (from Rackspace, Amazon, Site5 to Heroku, etc) in the past and I found Dreamhost extremely well suited for a variety of sites/portals and projects. Their support has always been fast and they’ve resolved any issues we’ve had straight away. I would highly reccommend them and use them also for my personal site.

  43. orces says

    I have been paying for Dreamhost’s DreamPress while developing our site. We only had issues from the beginning and payed over a year. FInaly we moved to Hostgator and everything works -and fast. dreamhost refunded me 1 month of service which is a joke.

  44. Mike Lush says

    The support response was fine, the problem is with the hosting service, – there have been far too many outages lately. We have begun shopping around with other service providers, it will take a lot to keep us with DH.

    • David Allen says

      My own experience has been the opposite: excellent hosting. And yes, the support is excellent too.

  45. Carol Haney says

    It took 4 tries, but I finally was able to get back into my Dashboard! Thank you, thank you, thank you!!!

  46. Sid says

    poor hosting service. poor customer service.
    I been with dreamhost since last 5-6 years. had enough of poor service. busy moving my account.

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