DreamHost has been selling web hosting since 1997, and it is one of the few hosts that WordPress.org officially recommends. A long track record is reassuring, but it does not tell you how fast a host is today.
In July 2026, I tested DreamHost the same way I tested 14 other WordPress hosting companies, with an identical WordPress site on a custom domain, the same tools, and the same checklist.
This DreamHost review shows you the real numbers from my hosting speed test, plus the pricing details that most reviews gloss over.
Quick Answer – Is DreamHost Worth It?
Yes, DreamHost is worth it if you want the lowest long-term hosting bill of any host we recommend. It scored 64 out of 100 on our WPBeginner Score, which places it 7th out of our 7 recommended hosts.
In our hosting speed test, the DreamHost site loaded its main content in under a second. That is fast enough for a typical blog or small business site, and every plan includes daily backups that most budget hosts skip.
The trade-off to know is that it was not as quick as our other budget picks, and the headline price requires a 4-year commitment.
DreamHost at a Glance
| DreamHost Test Summary (July 2026) | |
|---|---|
| WPBeginner Score | 64 / 100 |
| Speed (LCP) | 986 ms |
| Global response time | 658 ms average across 6 regions |
| Uptime | 100% over a 30-day monitoring window |
| Pricing | From $1.99/mo with our link on a 4-year term, renews at $7.99/mo |
| Support | 24/7 live chat and email from DreamHost’s in-house team (no standard phone line) |
| Best for | Beginners who want the lowest long-term hosting cost |
You can see how DreamHost ranks against all the hosts I tested in our best WordPress hosting comparison, which uses the same data as this review.
About DreamHost
DreamHost was founded in 1997 by four college friends in California, and it remains one of the last independently owned hosting companies. Today it powers over 1.5 million websites, including more than 750,000 WordPress installs.
DreamHost is also a certified carbon-neutral host, which is a nice bonus if sustainability matters to you. And while WordPress.org’s recommendation matters, I did not let it influence this review.
The verdict below comes from what my hosting speed tests actually measured.
Pros and Cons of DreamHost
Pros
- The lowest renewal price of any host we recommend, printed right on the plan card
- Daily backups on every plan, where Bluehost backs up weekly at a higher price
- 25 websites, 25 GB NVMe storage, and unmetered bandwidth on the entry plan
- Free domain for the first year with free domain privacy included – many hosts charge extra for privacy
- Zero downtime during our 30-day monitoring window
- Independently owned since 1997, with month-to-month billing available on every plan
Cons
- Slower page loads than the other budget hosts we tested
- Not the host for traffic-spike businesses (see the stress test below)
- The headline price requires a 4-year commitment paid upfront
- Email becomes a paid add-on after a 3-month free trial
- No phone line – support is live chat and email, with paid callbacks
How I Tested DreamHost (Methodology)
I used the same testing protocol for every hosting company in our comparison. I set up an identical WordPress site with a default theme and test content, including images, on a custom domain.
Then I ran the same four tests – GTmetrix for speed and LCP, k6 for stress with 50 virtual users at the same time, a response-time test from 6 global regions, and 30 days of UptimeRobot monitoring.
Those four tests make up the performance side of the WPBeginner Score, which counts for 80% of the total. Each test carries a set weight, so no single lucky number can carry a host.
The other 20% of the score comes from value. For that part I look at what the plan really costs and gives you in return – the intro price, the renewal price, how many sites and how much storage you get, the plan limits, and the quality of support.
The full methodology, the exact weights, and every host’s raw numbers are in our best WordPress hosting guide.
DreamHost Performance Test Results
Below you can find my full DreamHost speed test results.
Speed Test – 986 ms LCP
Largest Contentful Paint (LCP) measures how quickly the main content of a page appears. It is the speed number that Google’s Core Web Vitals care about most.
My DreamHost test site showed its main content in just under one second, and the full page finished loading in 1.5 seconds.
I will be honest about this number. A load time around one second is fine for a starter site with no optimization.
However, when I tested other popular hosts, the median LCP was 659 ms. Among the budget hosts, Hostinger was the quickest at a similar price.
So DreamHost does not win on raw speed in our data. It competes on price and limits instead, which the pricing section below covers.
Server Response Time – 658 ms Global Average
Speed test tools load the whole page with images included, but that is only one part of the performance. To see raw server speed, I also measured time to first byte (TTFB) from data centers in 6 regions around the world.
The heading above shows DreamHost’s average across all 6 regions.
Response times were good in the US and Canada, and slower in the other regions. Our test site ran in DreamHost’s default US location, so this pattern makes sense.
If your audience is mostly in North America, DreamHost’s response speed will serve you fine. If your audience is global, DreamHost does not include a CDN on these plans, so I recommend adding Cloudflare’s free CDN to serve content from locations closer to your visitors.
Stress Test – 245 ms P95 Response
To see how a host behaves under a traffic spike, I send 50 virtual users to the test site with K6 by Grafana Labs and record the P95 response time. P95 means 95% of all requests finished faster than that number.
DreamHost held a 245 ms P95 response, and not a single request failed. The site stayed up through the whole run.
Still, that number is the weakest under-load result of the hosts we recommend.
In practice, a quarter of a second under 50 simultaneous visitors is still fast for a typical blog, portfolio, or small business site. Most new websites never see 50 visitors in the same moment.
You should care about this result if your business depends on traffic spikes. If you are planning a store with sale-day rushes or content that attracts press mentions, then a managed host like Levamo is built for exactly that load.
Uptime – Zero Downtime Over 30 Days
I monitored the DreamHost test site with UptimeRobot, checking every 5 minutes. Over the 30-day window, it recorded 100% uptime with no incidents.
DreamHost goes further than most hosts here, and its uptime guarantee promises zero downtime where most budget hosts only promise 99.9%. It backs that promise with multiple data center locations, redundant cooling, emergency generators, and constant monitoring.
In our monitoring window, DreamHost lived up to its own promise.
How DreamHost Compares to Other Hosts We Tested
The speed test numbers on their own do not give you the full picture. Here is how DreamHost performed compared to other similarly priced hosts from our comparison, all tested with the identical setup.
| Host | LCP | Global response | Uptime | Intro / renewal | WPBeginner Score |
|---|---|---|---|---|---|
| DreamHost | 986 ms | 658 ms | 100% | $1.99 / $7.99 | 64 / 100 |
| Hostinger | 659 ms | 227 ms | 100% | $2.69 / $10.99 | 88 / 100 |
| Bluehost | 933 ms | 599 ms | 100% | $2.99 / $9.99 | 69 / 100 |
| SiteGround | 608 ms | 369 ms | 100% | $2.99 / $17.99 | 75 / 100 |
The WPBeginner Score weighs performance at 80% and value at 20%. DreamHost’s 64 reflects exactly what you see above – it trails the group on speed, while its value is the strongest of the four.
DreamHost has the lowest renewal price of the group, so it costs the least over the long run. It is also the only one of these four that includes daily backups at the entry price, where Bluehost backs up weekly.
To see the full rankings, and the raw data for every host we tested, check out our best WordPress hosting guide.
DreamHost’s Infrastructure and Technology
Most other DreamHost reviews skip what runs under the hood, and I believe it is worth highlighting.
Storage – every plan runs on NVMe SSD storage, which is the faster generation of SSD. DreamHost says NVMe delivers up to 10 times faster load times than older SATA drives.
Control panel – DreamHost built its own control panel instead of licensing cPanel. You manage domains, databases, email, SSL, and backups from one place, and advanced users still get a full Unix shell.
Data centers – DreamHost serves shared and WordPress hosting from its US data centers in Ashburn, Virginia and Hillsboro, Oregon. Its newer Amsterdam and Singapore locations mainly serve its cloud and VPS products, so plan on a CDN if your audience is global.
Security and backups – every plan includes unlimited free SSL certificates from Let’s Encrypt, daily automated backups, and on-demand performance scans. Domain privacy comes free with the free domain, which many hosts sell as a paid extra.
Developer tools – you get SSH access, crontab, raw log files, MySQL databases, PHP 8, and support for Rails, Python, and Perl. That is more backend freedom than most budget hosts allow.
DreamHost Hosting Plans and Pricing
DreamHost offers shared web hosting, managed WordPress hosting, VPS, cloud, and dedicated servers. For most readers of this review, the three shared Web Hosting plans are the relevant ones.
| Plan | Web Hosting Launch | Web Hosting Growth | Web Hosting Scale |
|---|---|---|---|
| Intro price (4-year term) | $1.99/mo | $3.49/mo | $7.99/mo |
| Renews at | $7.99/mo | $8.99/mo | $19.99/mo |
| Websites | 25 | 50 | 100 |
| Monthly visits | ~40,000 | ~200,000 | ~400,000 |
| Storage | 25 GB NVMe | 50 GB NVMe | 100 GB NVMe |
| 20 mailboxes (3 months free) | 40 mailboxes (3 months free) | 60 mailboxes (3 months free) |
The honest catch is the term. The intro prices above come with our link on a 4-year term, and you pay the full term at checkout.
On DreamHost’s public pricing page, the same Launch plan on a 1-year term costs $2.89 per month and renews at $10.99 per month. If you would rather not commit at all, every plan also offers monthly billing at a higher rate.
I like that DreamHost prints the renewal rate right on the plan card instead of hiding it in fine print. Whatever term you pick, you know what year two costs before you pay.
All plans include daily backups, unmetered bandwidth, unlimited free SSL, a free starter website, and a free domain for the first year on any 1-year or longer term. All plans also come with a 30-day money-back guarantee.
DreamHost also sells DreamPress, its managed WordPress line, from $14.99 per month with built-in caching, a CDN, staging, and unlimited email. Most readers should start on the Web Hosting Launch plan and upgrade only when their traffic demands it.
Free and Paid Hosting Addons
DreamHost’s headline price is honest, but a few extras start free and later cost money. Knowing these up front will save you surprise charges.
- Free domain – free for the first year on 1-year and multi-year terms, and it includes free domain privacy protection, which many hosts sell separately. After year one, the domain renews at the standard registration rate. This is fairly standard practice across shared hosts that offer a free domain.
- Professional Email – a 3-month free trial on every Web Hosting plan. After the trial, mailboxes start at $19.99 per mailbox per year, so budget for it if you need email at your own domain.
- Remixer AI website builder – free for the first 30 days on Web Hosting plans. Treat it as a trial rather than a permanent freebie.
- Refund rules – every plan comes with a 30-day money-back guarantee on the hosting itself. DreamHost issues refunds to credit card payments, so pay by card if you think you might use the guarantee.
DreamHost for WordPress Beginners
DreamHost skips cPanel entirely and gives you its own custom control panel. Websites, domains, email, databases, and backups all sit in one clean dashboard.
If you have used cPanel for years, expect a short adjustment period. If this is your first host, there is nothing to unlearn, and the panel covers the essentials without the clutter.
Getting WordPress running is easy. You can have DreamHost pre-install WordPress at signup, or use its WordPress install assistant from the panel in about a minute.
Two extras stand out for first-timers. DreamHost’s team builds you a free 4-page starter website, and its Liftoff AI builder can launch a personalized WordPress site in under 60 seconds.
If you already have a site somewhere else, DreamHost includes a free automatic migration plugin that moves your WordPress site over for you.
DreamHost Customer Support
DreamHost runs its support fully in-house, with no outsourcing. You can reach the team 24/7 through live chat or email tickets from the control panel.
There is no phone line to call. DreamHost offers callbacks instead, but they cost extra and are not part of every plan.
To be fair, phone support is rare at budget hosting prices, and most hosts at this level stick to chat.
DreamHost’s support team has won Gold Stevie and Globee awards for customer service, and it includes people who contribute to WordPress core. That matters when your question is about WordPress itself rather than the server.
Who Should Use DreamHost and Who Should Look Elsewhere
Choose DreamHost if you are building your first website on the smallest possible budget and want the bill to stay low at renewal. You get daily backups, generous site and storage limits, and a free domain with privacy included, all from a host that has been around since 1997.
Its zero-downtime record in our monitoring backs the reliability claim.
Look elsewhere if raw speed is your priority, since Hostinger and SiteGround both beat DreamHost in our tests. The same goes if you want cPanel, need phone support on an entry plan (SiteGround), or run a high-traffic store that needs proven performance under load, where Levamo is the stronger pick (see our full hosting comparison).
Final Verdict – Is DreamHost the Right Choice for You?
DreamHost is perfect for beginners who want the lowest long-term hosting bill without giving up daily backups or generous limits. It has earned trust since 1997 by keeping its pricing plain – the renewal rate sits right on the plan card, and every plan offers monthly billing.
My verdict – if budget decides your hosting choice, visit DreamHost and start on the Web Hosting Launch plan. If speed is your deciding factor, our best WordPress hosting comparison shows which host won each category on the same tests.
FAQs About DreamHost
1. What are the disadvantages of DreamHost?
Based on our tests, the main ones are page loads that trail our other budget picks and softer results under sustained traffic. On the billing side, the headline price needs a 4-year commitment, email becomes a paid add-on after a 3-month trial, and there is no standard phone support.
2. Is DreamHost good for WordPress?
Yes. DreamHost is one of the few hosts WordPress.org officially recommends, and its support team includes WordPress core contributors.
You get a WordPress install assistant, a free automatic migration plugin, and daily backups on every plan.
For heavier WordPress sites, its DreamPress line adds managed features like staging and a built-in CDN.
3. Is DreamHost good for beginners?
Yes. The custom control panel is clean, DreamHost’s team builds you a free starter website, and 24/7 chat is there when you get stuck.
The main adjustment is that there is no cPanel, but most beginners adapt to the dashboard quickly.
4. Does DreamHost use cPanel?
No. DreamHost built its own control panel instead.
You can still manage MySQL databases, change PHP versions, install WordPress in one click, and control SSH and FTP access, so you lose the familiar layout rather than the features.
5. Can DreamHost handle high traffic?
DreamHost rates its shared plans for 40,000 to 400,000 monthly visits, and bandwidth is unmetered, so a busy month never triggers overage fees. In our stress test, the site stayed up with zero failed requests at 50 concurrent users.
For a business built on traffic spikes, such as a store with big sale days, a managed host like Levamo is the safer pick.
6. Which is better, Bluehost or DreamHost?
On our identical tests, the speed difference was small – Bluehost loaded at 933 ms, just 53 ms ahead of DreamHost. DreamHost costs less over the long run and includes daily backups, where Bluehost backs up weekly.
Bluehost counters with the simplest setup we have seen and phone support on its higher plans. Pick DreamHost for the budget, and Bluehost for the most hand-held start.
7. Which is better, DreamHost or SiteGround?
SiteGround was faster in our tests, loading at 608 ms, and it includes phone support on every plan. However, it renews at $17.99 per month, more than double DreamHost’s renewal rate.
Choose SiteGround if speed and support matter more than cost. Choose DreamHost if the long-term bill decides.
8. Where are DreamHost’s servers located?
DreamHost’s main data centers are in Ashburn, Virginia and Hillsboro, Oregon, with headquarters in Brea, California. Its newer Amsterdam and Singapore locations mainly serve its cloud and VPS products.
Our test site ran in the default US location, which is why North American response times were strong while other regions lagged. A CDN closes most of that gap for global audiences.
9. Can I install WooCommerce on DreamHost?
Yes, you can install WooCommerce on DreamHost’s web hosting and VPS plans. A new store with modest traffic will run fine on the shared plans.
As your store grows, plan to move to managed hosting, because stores are harder on a server than blogs.
WPBeginner users get an exclusive discount on web hosting and a free domain with our DreamHost coupon.
Changelog
- July 2026 – Rebuilt the review around our July 2026 test data (speed, stress, and response time tested July 23, plus a 30-day uptime monitoring window). Added the WPBeginner Score, the comparison table against similarly priced hosts, the infrastructure section, and the pricing fine print, and updated all plans, prices, and refund terms to DreamHost’s current offer.
We hope this DreamHost review helped you with your WordPress hosting research and helps you choose the right WordPress host for your needs. You may also want to see our pick of must-have WordPress plugins for business websites.
If you have any questions or feedback about my DreamHost review, please send me a message. I love hearing from our readers, and you can scroll below to read real DreamHost user reviews from other business owners from around the world.
Sergio
Competitive pricing, user-friendly website and control panel, excellent customer service with prompt, pleasant and helpful support. I’ve only just set up an account so can’t speak for any long-term issues but have been very impressed so far and would definitely recommend.
Frank
I closed my account with them due to poor customer service and poor technical support.
Yusuf Koca
Like a dream. Support is always kind and caring. I think a cpanel would be good. All other hosts I have used have it and it’s kind of making things easier.
Paul Havemann
I was somewhat disappointed in my last real-time-chat support session. One of the email addresses was misbehaving, and your support guy suggested that I delete the email address and re-enter it. I asked “Won’t that delete all of the email now in that email address’s server inbox?”
His reply was that No, you won’t lose the email because it’s an IMAP email account. Of course, deleting the email address DID delete all of the email in the inbox.
I’m also disappointed in the extremely crude server-side email filtering, which — according to the forums — has been a joke for several years. Are you guys unaware of the many SquirrelMail anti-spam add-ons?
Nfor Ngantu
Good hosting service especially if you read the terms of contract.
Their support is excellent. Those guys… don’t remember all their names but they are tip-top. They help and they are kind. The problem always gets solved and in a short time.
You guys are real good.
CHARLENE SALB
Great service! The one time I ever had a problem with my site, they responded quickly and fixed it. I recommend them to newbies all the time for the ease of setup and management.
Paul Proctor
Used for years Awesome support recently on a migration and url change issue, Well done to the DH team.
Would definitely recommend
Paul
Michael Bonsall
Dreamhost was prompt about addressing my error and concern. Very solid company with outstanding customer service.
Wendy M
I just have a very basic website.
Dreamhost was kind enough to help me recently when I was unable to log into my account. I’m pretty sure it was my computer. They did not solve the issue, but did try and spent substantial amount of time with me.
My only complaint is it would be nice if there were a phone number for support. If you can’t log in to the site, you obviously cannot post a comment for help. Luckily I was able to contact them thru their facebook page.
kevin
I’m a complete beginner and was having some problems. I got help through chat. It was extremely fast and efficient, solved my problem immediately, and the analyst was courteous to boot.
Thanks for superb customer service DreamHost.
Kevin
Bllek
Excellent user friendly service. Just slow chat response time.
Mathilde
Was re-signing with Dreamhost after a hiatus, and sent a query about pricing offers I had seen for sign-up which I didn’t seem to have access to on re-activating my account. I received a super prompt reply with a very acceptable/comparable pay-up-front offer for exiting customers. Super fast, friendly responses on every interaction and very comparable rates. Looking forward to my two years ahead!
Miriam
I am not happy with DreamHost and haven’t been for quite some time! Poor service and even poorer responses from their so called expert technical support team! I have been struggling with updating my site since the BIG migration! My site has been down for five months now and yet they still expect to paid for their poor services, despite not helping me with getting my website up and running again! They continue to direct me to their useless wiki page on help with upgrading my website to the recent applicable programs, despite the fact that the upgrade failed the last time I attempted it! I reported this problem too and the technical staff simply directed me back to their wiki page! I do not recommend DreamHost! They clearly do not care, their staff are obviously untrained, because being technical wizards, they should be able to assist more competently when there is an issue with one of their customers websites. I am not a web designer/programmer! You’ve been warned, do not go with DreamHost!
Ivan Wilson
Our SSL certificate was using SHA-1 encryption, which was being flagged as unsecure by Google Chrome. After speaking with support, they cancelled our current certificate and I requested a new one. All this within a few hours. Much less painful than I thought it would be
Josh
Sorry Dreamhost. I’ve been with you since 2009 but your poor customer service is causing me to move away after 6+ years.
Robert
Took them about 5 hours to respond to the ticket, when they did they “cleaned the infected files” which lead to the entire site going down. Their only suggestion from there (an additional 2 hours) was to reinstall wordpress and start over.
Al Doyle
We’ve been using Dreamhost since the early 2000s and remain very happy. With up to fifty websites managed for our clients, we have had nearly zero downtime. Requests for support have alway been attended to promptly and followed through until we were fully satisfied.
Pam
How can anyone use Dreamhost? They have been experiencing email blocks from AT&T, my internet provider. I haven’t been able to receive emails from my nonprofit chapter website since October 1st. It’s now October 19th! This is causing many problems and to make things worse, some senders don’t even receive a bounce notice. These emails are being blocked because Dreamhost customers generate too much SPAM (according to Dreamhost). I found out what the problem was by going to forums. No notification from Dreamhost.The customer service is terrible and they are dragging their feet on this. I don’t know of any other major hosting company that has their emails blocked. I’ve had my own websites through Godaddy since 2007 and never had a problem. Dreamhost could care less. This is insane!
Akram
Excellent service with a small delay
Chris
No issues with Dreamhost. Always fast response time to any problems I encounter due to my lack of experience, very helpful action and advice – often beyond my expectations. Excellent customer service. Thank you.
Damian
I’m in the right hands. Thx DH!
Mark Harris
I would recommend hosting with Godaddy or Bluehost. They have support that you can talk to if problems persist or need escalation.
If you are expecting to host a site to support your business, This is not the place. E-mail only support (sort-of) fails to work when they have the problem, and it is outside of their skill set. I have seen this too much now.
We will be evaluating the costs of rebuilding the entire site on a proper hosting company.
Weed
I worked for a web company in the 1990s, and have also used GoDaddy and Hostgator. Of the large cheap hosting services, DreamHost is one of the better ones, especially in the area of customer support. It’s not perfect, but where there are known problems (such as with its webmail) it works towards solving them. Recently it has taken a more forceful approach towards preventing web space being used as a backup in order to try and force customers to use its cloud service. Uptime over the last twelve months has been good. It takes a more ethical approach to business than its major rivals, and has a positive attitude towards customer involvement.
ariel
Excellent hosting. And yes, the support is excellent too.
Guido Peters
I am quite happy with dreamhost hosting services. Yes it is kind of slow but for websites where I need better performance I have contracted one of their virtual private server. That is all mine and I run websites over there that need to be fast. For support request I have always had fast replies to them. Always a solution for the shared hosting. For my vps they have done the initial setup for me but from that point on I was on my own installing mysql database and other stuff I needed. I am OK with that as I know myself around in Linux. One minor. When I was installing WordPress multisite support actually gave me the wrong information. As I am OK with Linux apache Dns etc I understood that from the beginning. I nevertheless followed their support suggested way to act. At midnight I understood it is not going to work I have to do it myself on my way. So I did with success. The lesson? Do not hesitate in contact their support but investigate yourself in knowledge. It may turn handy
Thomas Bussell
One of the best support companies I’ve ever dealt with. I was convinced to switch from HostGator to DreamHost, and I will never go back now! I love DreamHost!
Shannon
I tried Dreamhost at the suggestion of a professor that recommended them. She said “…reasonable cost and good customer service.” She was right.
I have had no issues with Dreamhost, although I have had a few technical questions when trying something new to me. They have been able to answer all my questions. I will continue using them for my sites. Excellent customer service – I can’t say enough. I am very pleased.
DxThomas
Not happy? Cannot get complete answers from DH support. They did away with their online “Chat” support. Existing email support is shallow because of the anonymity, If there is more than once question or concern, support only answers the easiest query so they can “get the numbers.” Their email system may be OK for small inexperienced users, but for a serious venture, their technical infrastructure is very poor. I transferred over 55 domain names and am currently running a Joomla website site. If I don’t see better results, will have to go.
Dave Morse
Dreamhost are quite simply put *superb* in every way. I cannot recommend them highly enough. Second to none!
Vic
Poor hosting, poor service.
Not so happy with DH at the moment…After 8 years of being a customer with an unlimited storage account, DH suddenly starts making a problem of me having a couple of gigs on the server (I run a music label and have a lot of albums up for free download). I don’t understand why, since it was never a problem and why would you have an unlimited account of you cannot store a lot of data??
Next to that they move stuff around from one server to another and things get messed up, which means database usernames get shortened, and websites do not work anymore.
Support is really slow, sometimes takes more that 3 days to give me an answer via email.
Servers have always been slow, but I accepted that since they are (were) cheap.
Since there are faster and better hosts out there now that offer better and faster service for exactly the same money, I am done with DH. Currently I’m moving my websites to a new server, a super fast one, which is costing me the same as DH.
I would have stuck with DH only if they hadn’t started making a problem of the amount of data I am hosting with my ‘unlimited’ plan.
J Mantrozos
Same here… I’ve been with them for a decade and suddenly they did the same to me… deleted a lot of my content in a private section available students to learn their skills… moved it to a new cloud like service where they want to charge me more… crappy marketing… they did all this without my permission… the help people just spin answers. That content was fine for a decade but now suddenly not allowed…
I’m looking for a new server / host as well… who would you recommend?
Deb
I have been a very happy customer of Dreamhost for over eleven years. I have never considered switching. Recently I needed to contact their customer support to find out if I can pay my annual payment with more than one credit card (I have prepaid rebate cards that I wanted to use). they responded immediately to me, and said that YES I could pay with multiple methods/cards, etc. I am VERY happy about that and it is just ONE more reason I will stay with them! Excellent customer service. Speedy, accurate, professional. What more can you want from customer service?
David G. Kinney
There is NO company – hosting or otherwise – of which I am aware that provides better customer support than DreamHost. In a world where customer service seems to have disappeared and we are all just treated as a number, DreamHost brings back the nostalgia of better times. They are prompt, thorough and even follow through after the fact to ensure the issue or even just a question has been resolved or answered to my satisfaction. Thank you DreamHost. It is a pleasure to do business with you.
Hrvoje Lončar
I have 10 websites with DreamHost and finally I found decent hosting with good and really working support. It is not the fastest hosting in the world, but for that little price for staring plan it’s great. Been using it for few months and there was no downtime at all.
Mike
I’ve been using Dreamhost for almost a full year now. The live chat support is fast and helps you with your situations. My site was in a bad situation and the first person that tried to help me, caused it to be even worse. The second person who I talked to later on helped and fixed it all for me. They do have a very good understanding of handling problems with Wordpress. I am glad the live chat support is active and helpful. The ticket system is nearly useless, I had no response for over an hour until I just gave in and got a live person on the live chat. So it is best to use the live chat for anyone that needs faster support.
Edwin
A so dreamhost is just plain dope. There support as been there for me in the worst of times. Mind you my fault 98% of the time but they were there. Also very knowledgeable and if an answer was incorrect they hunt me down via email and correct it. If only their one click install of wordpress was automatically optimized for speed. Out of the box it’s slow as molasses. But everything else is on point.
Delia
I like DreamHost because their support service is prompt, friendly and accurate. I have have been with them for several years and am really happy with their service.
Mike Mabie
Dreamhost is a great company. Fantastic speed and uptime and knowledgable support staff. Highly recommended.
Sharon
Been with DH since 2010, recommend it routinely to clients. However, very discouraged by the slow response to Support Questions. In the last week, I submitted 5+ support questions for (myself and clients). None of them were responded to within 24 hours despite being marked as urgent.
When support does reply the information is often helpful and valuable, but the delay is unacceptable. One client had an unresolved issue with her website by 2 days because of this.
DH you can do better. This is not meeting my expectations.
Michael
I have been with Dreamhost hosting for about a year. I only needed support on something recently, and only because I had made a mess of something.
I have to say I was just astonished at how good the customer support was. Really, really impressed. They got back to me within a few hours and not only told me solutions, they actually went ahead and did the implementation for me – and it was not light work.
They even offered help with questions that were not related to the hosting service.
It is often hard to work out which hosting business to sign up with. But based on my experience, I would put Dreamhost at the top.
Paula Wheeler
I have been with Dreamhost for many years. It’s been mostly good. It’s frustrating when there is a problem, since you can’t call anyone. I really hate those times, but they are not very often. Unfortunately, they are experiencing blocked email with all AT&T and SBCGLOBAL email addresses. This is an incredible inconvenience, and they have not even communicated with their customers about it! Not one message! I have submitted multiple support tickets and finally resorted to online chat. The technician said it could be weeks to remove the block. If that is the case, Dreamhost, you REALLY need to get out in front of this and communicate with your customers. This is interfering with my work on a daily basis and making things pretty inefficient. Also, the technician was probably a nice person and all, but the attitude seemed to be, “tough break, we can’t fix it, you can feel free to switch hosts.” What i want to hear is, “We have an issue. We are aware. We are working 24/7 on it. Here it is, explained. Here is what we at Dreamhost are doing to address it. Here is why it could take time, and here is how long it might take. We apologize profusely.”
I don’t need excuses about shared servers, etc. Fix this. In this day and age, weeks to resolve a block is ridiculous.
Noah
I have enjoyed DreamHost so well! They solve difficult problems so fast that I can’t believe that they still have time to help me with their forums and other DreamHost services
Sarah
They have a great and helpful support team. I put in a ticket for a problem and within an hour the issue was handled for me.
Richard Euchler
I have been with Dream Host since 2003. I have had very few issues and great support! With the current climate of security issues, Dream Host has naturally been cautious and concerned about the security of their client’s web sites. I recently had an issue getting into my account and before I could gain access I was faced with the dilemma of asking support to reset my password. I was sent an email with numerous security questions to verify the authenticity of my identity. At first, I was irritated with all the “hoops” I had to jump through. But then I realized that I was the one who had created the issue and lost my sign in information (I just do not need to sign in to those areas because I have had very issues).
Once verified, everything was resolved in a very timely manner. I really appreciate the support team’s professional attitude, patience and their concern for the security of my web site. Thanks!
Grant Bynum
Dream Host IS a dream to work with. This is amazing technical support and friendly. They go above and beyond. I love their service. I’m a heavy user of support and more complex sites. It’s wonderful to be taken care of.
Ann Thornton
I have been with Dreamhost for many, many, years. They have wonderful service. The tech support people are professional and efficient. My issue was resolved quickly with no problems.
Peter Koraca
As a creative coder and a UX design freelancer I have worked with many companies using various hosting and PAAS providers (from Rackspace, Amazon, Site5 to Heroku, etc) in the past and I found Dreamhost extremely well suited for a variety of sites/portals and projects. Their support has always been fast and they’ve resolved any issues we’ve had straight away. I would highly reccommend them and use them also for my personal site.
orces
I have been paying for Dreamhost’s DreamPress while developing our site. We only had issues from the beginning and payed over a year. FInaly we moved to Hostgator and everything works -and fast. dreamhost refunded me 1 month of service which is a joke.
Mike Lush
The support response was fine, the problem is with the hosting service, – there have been far too many outages lately. We have begun shopping around with other service providers, it will take a lot to keep us with DH.
David Allen
My own experience has been the opposite: excellent hosting. And yes, the support is excellent too.
Carol Haney
It took 4 tries, but I finally was able to get back into my Dashboard! Thank you, thank you, thank you!!!
Sid
poor hosting service. poor customer service.
I been with dreamhost since last 5-6 years. had enough of poor service. busy moving my account.