Do you want to add a client feedback form on your website?
Client feedback is very helpful for improving your products and services. With the help of a feedback form, you can easily collect suggestions from customers and understand their pain points.
In this article, we will show you how to easily add a client feedback form in WordPress.
Why Do You Need a Client Feedback Form?
A client or customer feedback form is a contact form that your customers can use to give direct feedback about your product or service.
Basically, it helps you gain insight into how your clients evaluate your processes, services, products, and brand. You can then use this feedback to make improvements to your business and win even more customers.
A client feedback form is different from Net Promoter Score® (NPS) surveys, which are popular for measuring customer loyalty.
That being said, let’s take a look at how to easily add a client feedback form in WordPress.
Creating a WordPress Client Feedback Form
WPForms drag & drop form builder makes it easy for anyone to create an online form. Plus, you get lots of pre-built templates and customization options.
We will use the WPForms Pro version for this tutorial because it includes a Suggestion Form template and different form fields. There is also a WPForms Lite version you can use for free.
First, you need to install and activate the WPForms plugin. For more details, see our step-by-step guide on how to install a WordPress plugin.
Upon activation, you will need to go to WPForms » Settings from your WordPress dashboard and enter the license key.
You can easily find the license key in your WPForms account area.
Next, you can visit the WPForms » Add New page to create your feedback form.
After that, you will see the WPForms form builder.
Simply start by adding a name for your feedback form and then select the ‘Suggestion Form’ template. You can search for the template in the search bar on the left and then click the ‘Use Template’ button.
WPForms will now load the form template with basic feedback form fields already added. You can click on any field to edit it or drag and drop to change the order.
If you want to add a new field, then you can simply select it from the left side of the screen and drag it over onto the template.
You can also further customize existing form fields in the template.
Simply click on any element and view more options to change. For example, you can edit the field’s label, add a description, set up smart conditional logic, and more.
Once done, click the ‘Save’ button to store these settings.
Configuring Form Notifications and Confirmation
After creating the feedback form in WordPress, the next step is configuring the form notifications and confirmation.
While confirmation is for the user, form notifications will be for you. You will receive an email when a client submits the feedback form on your website.
WPForms allows you to manage both settings and customize them as you want from the ‘Settings’ tab within WPForms builder.
First, you can edit the form confirmation settings. Simply go to the ‘Confirmation’ tab and select a confirmation type from the dropdown to change the settings.
If you choose to display a thank you message, then there is a pre-built message below the confirmation type section. You can change this message to add your own. You can also redirect users to a separate thank you page or a different URL from the confirmation type dropdown.
Next, just go to the ‘Notifications’ tab. It has default settings that are ideal for a feedback form and may not need any changes.
By default, it will send all the feedback form notifications to the admin email of your WordPress website.
If you want to send the notifications to another email address, then you can simply add it to the notifications setting. You can also add comma-separated emails to send notifications to multiple email addresses.
Adding the Client Feedback Form to Your Website
Now, your feedback form is ready, and you can add it to your WordPress website.
In the WPForms form builder, you can click the ‘Embed’ button at the top and then select an existing page or create a new page to add your feedback form.
Let’s choose the ‘Create New Page’ option for this tutorial.
Next, you will need to enter a name for your new page. This will also act as the page URL. After that, click the ‘Let’s Go’ button.
Alternatively, you can use the WPForms block to add your client feedback form.
Simply edit a WordPress post or page where you want to add the form. Next, click the ‘+’ button and add the WPForms block.
In the WPForms block, you can click the dropdown menu and select your form. You can go ahead and save or publish your post/page.
Next, you can visit your website to see the client feedback form in action. Here is a feedback form example:
WPForms comes with a widget that you can use to add your client feedback form in the sidebar or any other widget area in WordPress.
First, you need to go to the Appearance » Widgets page in your WordPress admin area. On this page, you can add the WPForms widget in the sidebar widget area.
Next, select your form from the dropdown menu in the WPForms widget to show it in the sidebar.
When you are done, make sure to click on the ‘Update’ button.
You can now visit your website to see your client feedback form displayed in a sidebar widget.
We hope this article helped you learn how to easily add a client feedback form in WordPress. You may also want to see our guide on how to create a donation form or our top picks for the must have WordPress plugins and tools for your business website.