I’ve used SiteGround for more than a decade now, and it continues to impress me with its performance, reliability, and support. I’ve tested just about every major web host out there, but SiteGround still holds a top spot on my list.
We actually host WPBeginner and several of our partner sites on SiteGround’s cloud platform. This gives us a clear, behind-the-scenes look at how their servers perform under real traffic conditions.
If you’re looking for premium hosting that delivers fast speeds, strong security, and helpful customer service, then SiteGround is a solid option. Still, there are some trade-offs, especially when it comes to pricing and storage limits.
In this updated review, I’ll share my personal experience with SiteGround, including performance test results, support interactions, and screenshots of the tools you’ll be using. By the end, you’ll know whether SiteGround is a good fit for your website.
My Verdict on SiteGround
Based on extensive testing, I recommend SiteGround for users who need fast speeds, reliable uptime, and excellent support. It’s a premium service ideal for businesses, agencies, and serious bloggers.
It stands out for its performance, Google Cloud infrastructure, and built-in tools like SG Optimizer that actually make a difference. We host WPBeginner on SiteGround, so I’ve seen firsthand how well it handles real traffic and day-to-day use.
| ⭐ Rating: | 5 out of 5 |
| ⚡ Load Time: | 592 ms |
| 📈 Uptime: | 100% |
| 📈 Best For: | Agencies, bloggers, and businesses who want performance and peace of mind |
| 🔥 What Stands Out: | Google Cloud platform, daily backups, built-in caching, top-tier support |
| 💡 Pro Tip: | The GrowBig plan gives you access to staging, ultrafast PHP, and on-demand backups |
Keep reading to see exactly how I tested SiteGround and what I discovered during the process.
My Hosting Evaluation Criteria
Based on user feedback on WPBeginner and our own experiences, we have learned what matters the most when choosing a hosting provider.
When evaluating a hosting provider, I focus on the following areas.
- Ease of Use: I tested their custom Site Tools dashboard and setup flow to see how beginner-friendly it is.
- Speed and Reliability: I ran GTmetrix speed tests and monitored uptime and response times across multiple locations.
- Stress Testing: Using K6, I simulated 50 concurrent users to see how SiteGround performs under load.
- Support Experience: I chatted with SiteGround support and used their AI assistant to resolve common hosting questions.
- Pricing and Plan Value: I reviewed features across all shared plans to see what you’re actually getting for your money.
How Did I Test SiteGround?
To give you an honest SiteGround review, I used the same process we follow for every hosting provider on WPBeginner.
Here’s exactly what I did:
Live WordPress Site Setup: I signed up for the GrowBig plan and installed WordPress using SiteGround’s 1-click setup. I added demo content, plugins, and media to simulate a real website.
Speed Testing with GTmetrix: I used GTmetrix to run multiple page speed tests from different locations to measure load time and Core Web Vitals.
Stress Testing with K6: I simulated 50 virtual users accessing the site at once to test how well SiteGround’s servers handle sudden traffic spikes.
Response Time Monitoring: I used PageSpeedPlus to test server response times from key regions, including the US, Europe, and Asia.
Uptime Monitoring: I enabled real-time uptime tracking to check for any downtime or slowdowns during the test period.
Support Interactions: I contacted support through live chat and tested their ChatGPT-powered assistant for helpfulness and accuracy.
This process gives a full picture of what you can expect from SiteGround as a real customer.
Why You Can Trust WPBeginner 🧡
Why You Can Trust WPBeginner
I’ve been reviewing WordPress hosts for over a decade and rely on real test data, not just specs or affiliate commissions.
We also use SiteGround to host WPBeginner and several of our partner websites, which means we have deep, first-hand experience with how it performs at scale.
You can read more about our testing standards and editorial process here.
Bottom line: SiteGround combines speed, uptime, and reliable support in one package. If you’re looking for premium hosting with a simple setup, it’s worth the price.
Let’s take a look at the full test results and how SiteGround compares to other hosts. Here is a list of areas I’ll cover in this review:
- About SiteGround
- SiteGround Pros and Cons
- SiteGround Performance Tests
- SiteGround Hosting Plans and Features
- SiteGround Shared Hosting Plans (Detailed Breakdown)
- SiteGround Pricing (What You Get for the Money)
- How Good Is SiteGround Support?
- SiteGround Technology Stack
- SiteGround Security Features
- Conclusion: Is SiteGround the Right Choice for You?
- SiteGround Coupon
- Frequently Asked Questions About SiteGround Hosting
- Where are SiteGround servers located?
- Why choose SiteGround for WordPress hosting?
- Does SiteGround support WooCommerce?
- Does SiteGround offer a website builder?
- Does SiteGround offer cPanel hosting?
- Is SiteGround better than Bluehost?
- How does SiteGround compare with other hosting providers?
- Does SiteGround offer a free domain name?
- Can I cancel my SiteGround account and get a refund?
- Which SiteGround plan is best for me?
About SiteGround
SiteGround is a popular web hosting company founded in 2004 that provides a range of hosting services built on Google Cloud infrastructure. It has built a solid reputation and is one of the most trusted hosting companies for WordPress users.
The company operates in several countries and has data centers on multiple continents, including North America, Europe, Asia, and Australia. This makes it easy to host your site close to your audience.
Today, SiteGround hosts more than 3 million domains and has a team of over 500 people. It’s a well-established company with deep experience in hosting and support.
SiteGround Pros and Cons
SiteGround is a high-performing host that we’ve used on several of our own sites, including WPBeginner. But like any provider, it comes with trade-offs you should know about before you sign up.
Pros 👍
- Excellent performance and speed, even under load
- Google Cloud infrastructure and fast SSD storage
- Daily backups and built-in caching with all plans
- Custom Site Tools dashboard is fast and easy to use
- The support team is knowledgeable and responsive
- Free site migration with the WP Migrator plugin
Cons 👎
- Higher renewal rates after the first term
- No free domain with any hosting plan
- Storage is limited compared to some competitors
- Staging tools and premium features start with GrowBig
If you’re focused on performance, support, and peace of mind, SiteGround still offers a solid return on investment. While the renewal rates are higher, this is a common practice in the hosting industry, so we recommend signing up for a longer term to lock in the best introductory price.
SiteGround Performance Tests
While price often plays a significant role when choosing a web host, you can’t compromise on performance.
This is why I decided to run my tests to thoroughly review SiteGround’s performance. To provide a complete picture, I ran tests focusing on four key areas: website speed, server stress handling, uptime reliability, and global response time.
SiteGround Speed Test Results
I ran SiteGround’s performance tests using GTmetrix on a live WordPress demo site. The results were impressive right out of the box.
The fully loaded time was just 592 milliseconds. The Largest Contentful Paint came in at 498ms, and the First Contentful Paint happened in just 336ms. That’s blazing fast, even before enabling extra optimization tools.
These results put SiteGround in the top tier of shared hosting providers when it comes to raw speed. It’s quick enough for serious websites and small businesses alike.
SiteGround Stress Test Results
I used the K6 tool to simulate up to 50 visitors accessing the site at once to see how SiteGround’s servers would hold up under pressure.
During the stress test, SiteGround handled the traffic smoothly. Response times remained stable even as the number of virtual users increased. There were no timeouts or spikes, which means the hosting infrastructure is well-optimized for bursts of traffic.
This test confirms that SiteGround is a strong choice if your website needs to handle traffic surges, such as product launches or viral blog posts.
SiteGround Uptime Test Results
Uptime is where SiteGround really shines. I enabled continuous monitoring during the review period, and SiteGround delivered 100% uptime.
Most hosting companies promise 99.9% uptime, which allows for nearly 9 hours of downtime per year. SiteGround’s performance went above that, with zero outages recorded during testing.
If you run a site that can’t afford to go offline, like a business site or online store, SiteGround is a dependable choice.
SiteGround Response Time Test Results
I used PageSpeedPlus to test server response times from six different regions to measure global performance. SiteGround showed consistently strong performance across the board.
In Oregon, the site fully loaded in just 1 second with a render time of 46ms. Even distant regions like Tokyo and Canada Central stayed within acceptable performance limits, though naturally a bit slower due to distance from the origin server.
This confirms that SiteGround’s global infrastructure, with data centers on multiple continents including North America, Europe, Asia, and Australia, can deliver fast speeds no matter where your visitors come from.
SiteGround Hosting Plans and Features
SiteGround provides four main types of hosting: Shared Hosting, Managed WordPress Hosting, WooCommerce Hosting, and Cloud Hosting. Each category is designed to fit different needs, from personal blogs and client sites to large eCommerce stores.
All plans include free SSL, email hosting, daily backups, a custom control panel, staging tools, and a built-in caching system. Even the entry-level plan offers more than most basic shared hosts.
Here’s a quick overview of what SiteGround offers:
- Shared Hosting: Ideal for beginners, bloggers, or anyone launching a small site. Includes everything needed to run a WordPress website.
- Managed WordPress Hosting: Built on the same shared infrastructure but optimized specifically for WordPress performance and security.
- WooCommerce Hosting: Aimed at online stores, with extra tools and caching settings tailored for WooCommerce.
- Cloud Hosting: For growing businesses and high-traffic sites. More scalable and customizable than shared plans, with dedicated resources and flexible upgrades.
At WPBeginner, we use SiteGround’s enterprise infrastructure to host several of our partner sites. It gives us the speed and reliability we need at scale, with a technical team that’s been rock-solid whenever we needed help. Read our case study explaining why we switched to SiteGround.
SiteGround Shared Hosting Plans (Detailed Breakdown)
If you’re starting a new site or blog, SiteGround’s shared hosting is where I’d begin. All three tiers offer solid value, but the differences matter depending on how many sites you run and whether you need staging or priority support.
- Startup Plan: Best for beginners or single-site users. You get 10 GB SSD storage, free SSL, CDN, email, backups, and all essential features. It supports around 10,000 monthly visits.
- GrowBig Plan: This is the plan I recommend most. It supports unlimited sites, includes 20 GB storage, and unlocks key features like staging, on-demand backups, and SiteGround’s Ultrafast PHP. Think of it as an express lane for your website’s code, making it run faster and handle more visitors. It’s a good fit for sites up to 100,000 visits per month.
- GoGeek Plan: Designed for developers or businesses managing multiple client sites. Includes 40 GB storage, white-label tools, Git integration, more server resources, and priority support. It can handle up to 400,000 monthly visits.
No matter which plan you choose, SiteGround makes it easy to scale up later. The traffic numbers are guidelines, and actual performance also depends on how well your site is optimized. You’re never locked in, and everything’s built with WordPress in mind.
SiteGround Pricing (What You Get for the Money)
SiteGround is often seen as a premium host, and for good reason. It’s not the cheapest option, but it packs in more tools, support, and speed features than most shared hosts. I’ve personally paid for GrowBig and GoGeek plans in different client projects, and they’ve always delivered consistent value.
They frequently run introductory deals, so you can start as low as $2.99/month. But keep in mind: renewal prices jump significantly after the first term. If you want the best value, go for a longer term upfront.
| Plan | Startup | GrowBig | GoGeek |
|---|---|---|---|
| Intro Price | $2.99/mo | $4.99/mo | $7.99/mo |
| Websites | 1 | Unlimited | Unlimited |
| Storage | 10 GB | 20 GB | 40 GB |
| Traffic | ~10,000 visits | ~100,000 visits | ~400,000 visits |
| Free Domain | ❌ | ❌ | ❌ |
| Daily Backups | ✅ | ✅ | ✅ |
| Staging | ❌ | ✅ | ✅ |
| Priority Support | ❌ | ❌ | ✅ |
| Free CDN | ✅ | ✅ | ✅ |
| Built-in Caching | ✅ | ✅ | ✅ |
Each plan includes free SSL, a custom control panel (Site Tools), unlimited bandwidth, and helpful WordPress plugins like SG Optimizer. You also get access to their new email marketing tool, which is surprisingly decent for basic campaigns.
How Good Is SiteGround Support?
SiteGround has always had a reputation for responsive and helpful support. I’ve personally reached out to them multiple times while managing client sites and my own test environments. In nearly every case, I was connected to someone knowledgeable within minutes.
They offer 24/7 live chat, ticket support, and phone support. You’ll also find a robust knowledge base and an AI-powered support assistant inside your Site Tools dashboard. The chatbot is trained on real customer questions and can resolve many issues without human involvement.
One of my favorite things is how deeply integrated the support options are. If you’re inside the Site Tools dashboard, you can launch help without ever opening a new tab. It makes troubleshooting a lot faster.
They also publish hundreds of well-organized tutorials and video walkthroughs, which is ideal if you like solving things on your own. We’ve used their documentation often when training writers and new team members working on WordPress setups.
Overall, SiteGround support is reliable and fast. But if you’re used to support via email, note that email-based help is not offered; you’ll need to go through chat or ticketing. Still, for most users, that’s not a dealbreaker.
SiteGround Technology Stack
SiteGround isn’t just another hosting company riding on marketing. They’ve built a high-performance platform that blends Google Cloud infrastructure with a set of in-house technologies designed for serious speed and reliability.
We’ve hosted WPBeginner and several partner sites on SiteGround and consistently benefited from their fast stack, caching layers, and resource efficiency. Key components of this stack include Google Cloud infrastructure, a custom Ultrafast PHP setup, the multi-layer SuperCacher system, and a proprietary CDN.
Here’s a breakdown of what powers it all behind the scenes.
- Google Cloud Infrastructure: SiteGround runs on the Google Cloud network with distributed SSD storage. This ensures fast connections, excellent redundancy, and top-tier availability.
- Ultrafast PHP: Their custom ultrafast PHP implementation reduces the time to first byte and improves memory efficiency. It’s one of the reasons our test sites loaded 30% faster compared to standard PHP setups.
- Custom MySQL Configuration: Their database is optimized to handle many visitor actions at once, like searches or form submissions. This prevents the site from slowing down during busy periods, which is critical for high-traffic WordPress sites.
- SuperCacher: SiteGround’s three-layer caching system includes static cache, dynamic cache, and Memcached. Dynamic caching is turned on by default, and it made a noticeable difference during our stress testing.
- Blazing Fast CDN: Their in-house CDN is easy to set up, and it caches content on multiple edge servers to serve users from the nearest location. That helps reduce load times globally.
- Brotli Compression: Brotli, developed by Google, produces smaller file sizes than gzip. It’s already deployed across all SiteGround servers and helped reduce page weight in our GTmetrix tests.
- Quick Tech Adoption: SiteGround regularly rolls out support for the latest stable versions of PHP and HTTP protocols and was among the first to deploy TLS 1.3 and OCSP stapling.
- SG Optimizer Plugin: For WordPress users, SiteGround provides a powerful performance plugin that gives you fine-grained control over caching, image optimization, lazy loading, and more.
When you combine all of these, it’s clear SiteGround isn’t relying on just one feature to stay competitive. They’ve built a lean, scalable tech stack that works well whether you’re hosting a basic blog or a busy WooCommerce site.
SiteGround Security Features
SiteGround implements a comprehensive security system that includes real-time server monitoring, a custom Web Application Firewall (WAF), an AI-driven anti-bot system, and daily backups. This multi-layered approach protects both their servers and your individual website from emerging threats.
- Real-time server monitoring: Their systems scan for problems every 0.5 seconds, which helps them catch issues before they escalate.
- In-house firewall rules: Their team adds hundreds of new rules each year to defend against the latest WordPress-specific vulnerabilities.
- AI anti-bot protection: Their AI blocks millions of brute-force attempts, spam bots, and other threats before they reach your site.
- SiteGround Security plugin: This free WordPress plugin adds login protection, malware scanning, and advanced security settings for non-tech users.
- Native CDN with DDoS protection: When you enable their CDN, your content is distributed globally, masking your server’s origin IP and filtering out suspicious traffic.
- Daily off-site backups: Your website is backed up every 24 hours, and those backups are stored across multiple data centers for extra safety.
- Monthly security reports: SiteGround sends a detailed breakdown of your site’s security score with actionable recommendations for improving weak areas.
There is one downside worth mentioning. SiteGround charges for domain privacy. It’s $12 for the first year and $24/year after that.
Overall, SiteGround offers one of the most complete security packages in the shared hosting space without requiring you to configure everything manually.
Conclusion: Is SiteGround the Right Choice for You?
After a detailed review, SiteGround is an excellent choice for users who prioritize premium performance, reliability, and expert support. Its plans include powerful features like daily backups, SSD storage, and SiteGround’s free CDN.
However, it may not be the best fit for everyone. For beginners on a strict budget who require a free domain, other hosts might be a better starting point. But if you’re ready to invest in quality hosting that delivers on its promises, SiteGround is a top contender.
Ready to get started with SiteGround? Click here to choose your hosting plan today.
SiteGround Coupon
WPBeginner users get an exclusive 83% discount and free SSL with our SiteGround coupon code.
All you have to do is click on this link to make a purchase. The discount will be applied automatically.
Frequently Asked Questions About SiteGround Hosting
In this detailed SiteGround review, we looked at all aspects of their hosting services. The following are some of the most frequently asked questions about SiteGround by our users.
Where are SiteGround servers located?
SiteGround has data centers on multiple continents, including North America, Europe, Asia, and Australia. You can choose a server location close to your audience when signing up.
Why choose SiteGround for WordPress hosting?
SiteGround offers a highly optimized WordPress hosting platform. Each plan includes its own in-house security features and WordPress tweaks that boost your WordPress site speed and performance.
You can easily set up a WordPress website with their 1-click WordPress installation. You can also move existing WordPress websites using the SiteGround Migrator plugin.
Does SiteGround support WooCommerce?
SiteGround specializes in WordPress and WooCommerce hosting. If you are building a WooCommerce store, then you can rely on SiteGround’s optimizations for consistent performance and reliability.
They are one of the top WooCommerce hosting providers and make it super easy to start an online store without any special technical skills.
Does SiteGround offer a website builder?
No, SiteGround does not offer its own site builder. That’s because they want users to have the option to pick the best website builder for their needs.
This is why they allow you to easily install WordPress, Joomla, Drupal, Magento, Weebly, and many other site builder platforms.
On the SiteGround platform, you can also create unlimited web pages without any restrictions.
Does SiteGround offer cPanel hosting?
No, SiteGround no longer offers cPanel hosting. Once cPanel raised its licensing fees, SiteGround decided to remove cPanel hosting and instead built a far superior web hosting control panel for both beginners and advanced users. This allows them to offer managed WordPress hosting-like features without the high costs.
Is SiteGround better than Bluehost?
SiteGround and Bluehost used to offer the same features, but with recent innovations, SiteGround has significantly improved its hosting technology.
SiteGround is better than Bluehost in terms of overall performance, technology infrastructure, and support quality. However, with all this innovation, SiteGround pricing is significantly higher.
So, when it comes to pricing, Bluehost is better than SiteGround because not only is it cheaper, but it also offers a free domain name with each account.
For more details, see our honest comparison of SiteGround vs. Bluehost vs. WP Engine.
How does SiteGround compare with other hosting providers?
Readers often ask us how SiteGround compares with GoDaddy, Hostinger, HostGator, GreenGeeks, DreamHost, A2 Hosting, and other web hosting services.
They all used to provide similar features and technology, but over the last year, SiteGround has really stepped up its innovation.
With all the managed WordPress hosting features, Google Cloud infrastructure, and custom performance optimization, SiteGround is now in a class of its own with its premium hosting.
Does SiteGround offer a free domain name?
No, SiteGround does not offer a free domain name. You can buy a domain name from another registrar and point it to your SiteGround account or buy one from SiteGround during signup at an additional cost.
Can I cancel my SiteGround account and get a refund?
SiteGround offers a 30-day money-back guarantee with all its shared plans. During this period, you can try out its services. You are eligible for a refund if you cancel your account during this period. However, domain name registrations are non-refundable.
Which SiteGround plan is best for me?
Each SiteGround plan has different server resources. However, if you are just starting out, then their Startup plan would be perfect for that. You can upgrade at any time if you need more resources. Choose your SiteGround plan to get started.
Elisa E.
I talked to support about an inconvenience with my login. They were professional, kind and wonderfully efficient!
Aravind
Excellent support. Quick answers to all the questions. No tensions.
Leif Arnesen
SiteGround is THE. MOST. AMAZING. hosting company ever (and I’ve used a bunch)!!! Their lighting fast support helps me whenever I need direction. I love them so freaking much.
Matt Gerchow
Their support staff always takes care of me… even on the weekend!
mark
The support offered is stellar and fast. They are the selling point of this hosting. Thanks for saving me!
Plamen Pankov
In the live chat, support was nice
Marjolein
There is no hosting service better than Siteground!! It’s definitely the best and most trustworthy hostingservice in the world!
Irfan
Superb customer service!! Friendly and answer my question accurately.
Marti Masters
Some technical difficulties and misunderstandings happened as normal with any new installation with multiple people involved. Call tech support needs to polish their customer relations and communication skills. Chat tech support is very good,. Pre/sales gets things done. The pre/sales people are extremely well-trained, they have a very tough job, and they make the customer feel valued and welcome. Even if you are an existing customer, they will gladly help you. For all these reasons, I give siteground a five star review. Hopefully they will provide their call tech folks some additional training to improve that level of service. I would recommend SiteGround to anyone looking for a hosting service with all the bells and whistles at a reasonable cost. They are not the cheapest service, but you get what you pay for.
Desmond Sam
I am pleased with the help I get from the SiteGround technicians. Excellent Service !
Marti Masters
To host my WooCommerce online store, I studied several popular hosting services. The reason I chose SiteGrounds based on 3 criteriaI have done that research and I would recommend SiteGround for anyone who needs fast, reliable, competent hosting services. Seriously.
Ibrahim
I love Siteground. I’m not a techy so I end up contacting them several times and every time they have responded quickly, answered all of questions, taken care of anything I can’t do on my own, and above all, they have always been super nice. We haven’t used them with our WP site so I’m hoping it will help speed up our WP dashboard
Yogesh Arora
Good pre-sales support by Siteground.
Dominique DELCOURT
Hi
I am satisfied with SiteGround 99% of the time. The support is quick and excellent. I barely wait more han a few seconds before having someone on the chat and they have always resolved my issues.
But for the 1%… how to say that. There are admin people who think they can do changes without any communication (DNS changes, mail settings). Those guys should be stopped. A process should be setup in order that we CLIENTS, have a chance to cope IN ADVANCE with the changes.
Thanks
Kim
Quick to respond with a thorough response.
Thaalinda bandara
Well this was the best customer service i ever face. they answered all my questions and i didn’t had to wait for soo long it took only 30S to reply me and can’t wait to start with them
Tony Pallotta
SiteGround is truly amazing. Support is unlike any other host I have ever worked with. I’ve moved all my clients to SG and continue to open new ones. You can’t go wrong from performance to support, SG rocks! Thank you SiteGround
Ben L.
Superb customer service. I had some issues with upgrading magento via ssh to finish a template installation. The issue was resolved promptly.
Tamer Hamouda
Incredibly helpful customer service.
Dorinda MacIsaac
Great support! Thanks!
Jacqueline
Firstly, I’m NOT tech savvy at all and have had some bad and confusing experiences over the last few years trying to get my little business off the ground. Today I was faced with the daunting task of trying to get new email addresses and probable website initiated. Spoke with another crowd who couldn’t ‘dumb’ it down for me, just kept saying the same technical ‘foreign’ language. Usually at that point I just toss in the towel. However, after some “googling” (I know how to do that) I found SiteGround and starting chatting with support. Well what a find!! They talked me through transferring things from one place to another and after nearly an hour we got there. I cannot speak more highly of this great service (and patience!). Many thanks from this old girl – I’ll be back!
Cindy Yager
We have had a hosting account with SiteGround since October 2017, and they have been 110% helpful whenever we have a concern or question. The company keeps a good eye on security overall, and their support team is the very best I’ve ever dealt with.
Choosing SiteGround as our WordPress host was one of the best decisions we ever made.
Viv Grimston
Great service and always clear directions for next steps. Staff always go out of their way to help.
Sherzod Norbekov
I highly recommend Sitegroud to everyone. This company has BEST customer service. My problem with website has been solved by the technicians very fast.
Nicole Hutchins
SiteGround’s help chat helped and fixed my problem in no time! I wished that I would have asked for help sooner instead of trying to fix it myself. I would have saved a lot of time! This is the second time that I have used the help chat and I am very happy that I choose SiteGround.
Les
100% effective, super fast and knowledgeable. Thank You
Josh
I have never experienced such amazing customer service… NEVER…. what a great decision going to siteground…
Diane
I transferred across to Siteground yesterday. I am absolutely stoked that I did. I have had so much support and help in getting my website up and running.
Serge M'BRA
Great support ever among others! Good job
Enza
I cannot write a review about this host simply because, thanks to those enthusiastic reviews of yours I decided to transfer my domain to Siteground and there started the problems. I have followed the instructions step by step, bought my hosting plan, done the transfer procedure online with the help of the customer support. Everything was looking ok, I had my “Domain transfer completed” email, BUT when I started to do my website operation I couldn’t access to my account. So I asked to the customer support what was going on and they said that didn’t authorize my transfer. No further explanations!!! I still have all the email exchange and is unbelievable that I was not even warned that my account was going to be closed with no reasons. Now I have to wait 60 days for re-transfer my domain to another host. So 60 days of down website thanks to this bunch.
SiteGround
Hi Enza,
We were sorry to hear about your experience. We checked your case and we would like to add some clarifications to the points you have raised.
Regarding suspended access to your account please note we have informed you via chat that after your account was activated it did not pass our internal verification process. We have reached out to you via email and over the phone multiple times to try to resolve that issue and validate your information. As we did not hear from you on that matter following our security policies we have suspended the account and refunded you the money for all services purchased.
With regard to the access to the domain name, our team has assisted you with providing a EPP key so you can transfer it away from us and continue to use it with another provider. Unfortunately, based on the ICANN rules the domain is currently locked for 60 days as per their policy after transfers. Our domain team has sent you an email with a reset password link for a login directly with the domain registrar, TuCows, so you can manage the domain from there.
Regards,
SiteGround Team
Jess
I’m sad to leave SiteGround – simply put, I needed to use a website builder because I couldn’t wrap my head around WordPress. Fortunately, the team at SiteGround kept me sane while I did use WordPress. They were always so easy to talk with! The support is incredible. Again, sad to go. I’ll always recommend SiteGround!
Yuling Chen
I’ve been using Siteground since 2009. I love it. It always provide reliable, fast, professional service. Plenty of online tools and tutorials give customer rich information and knowledge and help customer gain maximum freedom on website development and maintenance.
All above service is in very reasonable price.
Love it. Strongly recommend siteground to anyone who needs hosting service.
David Shillito
At time of writing this review I am 57 y.o. – 21 years online – Living in the UK
Recently switched hosting, again, and after MUCH searching & comparison, settled on SiteGround
I needed …
1) European servers available (actually in UK as it happens!)
2) Unlimited free SLL certs (to comply with this years big G reg changes)
3) World class, multi modality, real time support (24/7) who LISTEN TO ME!
4) Top value malware scans
5) Generous reseller / affiliate plan
6) No BULLSHIT or deception re who owns the company
10/10 on all counts
Unless they jank up really badly, I won’t be moving hosting services again
Stephen Mirabal
Simply the best… have been with them for 10years+. Have tried other hosts, and no one ever comes close their customer service.
Shayma
Outstanding services!
Andy
Siteground is the best host I have found. Their support is top-notch, and I have not had any problems, downtime or major server issues ever! They are very quick to respond to support tickets and support chat is usually answered with in minutes.
Cred: I am a web developer in Denver, Colorado.
Ferndell L. Hurboda
I am new customer of SiteGround. Really amazed how they quickly respond every time I need technical help. Very grateful to have you guys.
Nikhil
Nothing beats their support! I love it.
Cath
Great site, very, very helpful customer service that I can’t recommend enough.
Mauro Mazzerioli
been in web IT for decades, one of the best solution for hosting is SiteGround.
Antonio
Best service ever as per website hosting, in my honest opinion.
khadija
very good service
Rob Dircks
We had Network Solutions for many years, always issues, lackluster service, you name it, so three years ago we switched to SiteGround — HOLY COW! I only wish I had switched sooner. Product is bulletproof, and the service is unparalleled. I don’t know how they do it, EVERY SINGLE REP is happy and helpful.
Sohail Tee
5* Service can’t complain about anything. I can’t recommend SiteGround enough.
Randy Covington
I was an early customer of Siteground and ran into some issues as they grew that led me away, nothing serious. I came back last year and I have nothing but high praise for the service. The servers are snappy and the provisioning is totally transparent. The managed WordPress service is wholly adequate to 95% of all sites running it. I highly, highly recommend them.
Steven Serpa
Support was excellent tech support… Siteground Techs are the Best Techs I ever dealt with.
Shan Raffel
I would not describe myself as an expert in website creation and management. I have tried a number of companies over the last 15 years and I am very impressed with every aspect of my experiences with Siteground. The support has been provided within minutes of requesting help. Their staff are polite, patient and competent. I highly recommend them.
Victoria Miller
I’ve been with Siteground since October 2016, about 18 months.
I can’t believe the service. They really know what they’re doing, and they’re very generous with their support.
I’m a junior nerd and stuff happens with my site that I really don’t understand.
Like just now, apparently the latest plugin updates were incompatible with the PHP version on my site, creating weird errors at the top of my web pages and preventing me from logging in.
I open a ticket and they fix it.
When I ask, they tell me how I can fix it myself the next time.
They’re a godsend, worth every penny.
Cosby Ikaev
Great professional support. They provided quick solution to admin login problem. Thanks again.
Salauddin Ahmed
In a short Site ground is best at their support. They have provided some premium support freely. I’m grateful to siteground.