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How to Properly Ask for WordPress Support and Get It

Editorial Note: We earn a commission from partner links on WPBeginner. Commissions do not affect our editors' opinions or evaluations. Learn more about Editorial Process.

Do you want to learn how to properly ask for WordPress support?

As a WordPress user, there are lots of different places you can go for help. However, if you want to get high-quality answers fast, then you need to ask the right questions in the right places.

In this article, we will show you how to properly ask for WordPress support and get it.

How to properly ask for WordPress support and get it

Asking for WordPress Support: What You Should Know

Before asking for WordPress support or help with a specific plugin or theme, it’s important to understand that WordPress is an open-source community project.

This means that WordPress is free, and so are many of the themes and plugins that you use with it. Developers can create their own WordPress plugins and themes and freely share them on the official WordPress repository.

WordPress plugins

Many of these developers are not part of the WordPress core team but simply fellow enthusiastic WordPress users. They don’t sell their work and are happy to help you out with a few small problems.

Since they are not compensated for sharing their work and giving assistance, it’s important to be respectful and thankful when asking for their support.

For example, you might post a positive review on their plugin, recommend their theme to a coworker, or thank them publicly on social media where other WordPress users can see it.

We also recommend leaving a review on any plugins or themes featured in our WPBeginner Solution Center. This way, fellow WPBeginner readers can benefit from your testimonials and see which plugin or theme developers are most helpful.

WPBeginner's WordPress Solution Center

In this guide, we will cover all the different ways that you can get WordPress support for your WordPress site. We recommend starting with step 1 and working your way through each method.

However, If you prefer to jump straight to a particular step, then you can use the links below:

How to Research Before Asking for WordPress Support

When you have a problem with a theme or plugin, you may be tempted to contact the developer for help right away.

Before taking this step, it’s a good idea to check whether your question has already been answered. Since you are on the WPBeginner website, you are already in the right place to get those answers. WPBeginner is the largest free WordPress resource site for beginners.

Simply use the search bar at the top of the page and type in a few words that describe the problem you are having.

WPBeginner's search bar

If the issue is with a particular theme or plugin, then it’s a good idea to type this theme or plugin’s name, followed by some information about the problem.

If you are getting a WordPress error, then it’s always worth pasting the error message into the WPBeginner search bar.

For example, searching for ‘Error Establishing a Database Connection’ will bring up a complete guide to fixing the database connection error.

Searching for support on the WPBeginner website

Another option is to use your favorite search engine and just add ‘wpbeginner’ to your search.

Some of the more popular themes and WordPress plugins also have their own websites, blogs, FAQs, and other types of online documentation.

These resources often contain information that can help you understand the issue and perhaps even fix it yourself.

Online documentation for the AIOSEO SEO plugin

By taking these simple steps, you can fix your problems without even contacting the developer.

Many plugins and themes are passion projects that developers work on in their spare time. With that in mind, they may not reply to your question straight away.

Try Troubleshooting the Problem First

Before asking for help, it’s a good idea to try some simple fixes yourself.

You can give it a try with our beginner’s guide on how to troubleshoot the most common WordPress errors.

Even if you don’t manage to fix the problem, you’ll often learn more about what’s going wrong. You can then share this information with the theme or plugin’s author. This will help them better understand the problem and hopefully fix it faster.

At the very least, it shows that you tried to solve the problem first. This encourages the developer to take your support request seriously.

Ask the WordPress Community

There is always a chance that other WordPress users have experienced the exact same problem and found a fix. These people could potentially help you solve the issue without you having to rely on any kind of professional support.

The WPBeginner Engage Facebook group is the best place to get support from other WordPress users and experts. With over 97,000 members, WPBeginner Engage is the largest and fastest-growing WordPress group for non-techies and beginners on Facebook.

The WPBeginner Facebook group

Our team of WordPress experts also actively participates in the group to make sure members get all of their questions answered.

How to Properly Ask for WordPress Support (Free Plugins and Themes)

If you are still having problems, then the next step is contacting the plugin or theme’s author.

The good news is that every plugin and theme in the official WordPress repository has its own support forum.

To find the forum for a particular plugin, go to that plugin’s page in the official WordPress repository. You can then click on the ‘Support’ tab to see that plugin’s support forum.

The WordPress support forum

Looking for help with a free WordPress theme?

Then, simply head over to that theme’s page in the WordPress theme repository. Here, you need to click on the ‘View support forum’ button.

The WordPress theme support forum

Before you can post on the support forums, you will need to log in to your WordPress.org account.

If you’re not currently logged in, then simply click on ‘Log in to Create a Topic.’ You can then sign in to your account.

How to get WordPress support in the official support forums

Once you’ve done that, you can start a new thread or reply to someone else’s post.

When posting to support forums, it’s important to remember that you are asking an expert to answer your questions for free.

With that in mind, always try to be respectful, clear, and concise.

It also helps to explain all the steps you’ve already taken to try and solve the problem yourself. This shows that you don’t just expect other people to do all the hard work for you.

It can also convince the plugin or theme author that this is a serious problem and not just user error. Developers want their users to have a good experience with their plugin or theme. If they suspect that you have found a serious bug or error, they’ll want to solve it right away.

To help you make a good first impression, here’s a template that you can use when posting to the WordPress support forums:

Thank you for creating your awesome XYZ plugin/theme. For some reason, I can’t get it to work and I would really appreciate it if you can help me with it.

I’m using WordPress version:

Plugin/theme version:

I did this:

I expected the plugin/theme to do this:

Instead it did this: (Include any error messages here)

I’m using this hosting provider:

I have tried the following solutions:

I have tried to recreate the issue in the following web browsers:

Thank you for taking your time out to help. I really appreciate it.

Here, you are providing the developer with information that can help them understand the problem and potentially even suggest a fix.

Occasionally, the author might ask for more details, such as your domain name or a list of the plugins or themes you’ve installed. However, by providing all the information above, you are already off to a good start.

Once you’ve created the support thread, you may want to reach out to the developer directly. For example, you could send them a tweet or an email. This may help you get a faster response, particularly if the author doesn’t regularly check their support forum.

If you do contact the developer directly, then make sure you provide a link to your support thread. It’s also a good idea to send them one message only.

If you tweet the plugin’s author, send them an email, and message them on Facebook, then you are just going to annoy them.

This will only hurt your chances of getting a helpful response.

You should also keep in mind that the plugin or theme author may have a busy work schedule. They might also be in a completely different time zone to you. With that in mind, you may need to wait for a response.

How to Properly Ask for WordPress Support (Commercial Plugins and Themes)

If you have paid for a premium plugin or theme, then you can usually get professional support from the people who created that product.

Most companies have special support areas or support channels, such as an email address or help desk software.

For example, WPForms, MonsterInsights, and AIOSEO all have special support areas.

Every company has their own rules for getting support.

When you have a question, it’s important to post it in the right place. For example, if a company asks you to contact them using a particular email address, then don’t send them a message on Twitter.

If you don’t follow the rules, then the support team may not see your question, and you won’t get the help you need.

If you are not sure how to ask for help, then try visiting the plugin or theme’s website. Here, look for any links that show Support, Help Center, Contact Us, or similar.

Many websites and blogs include support links in their footers.

Getting WordPress support for AIOSEO

You may also find these links in the website’s header.

In the following image, you can see that All in One SEO has a ‘Help Center’ link at the very top of the page.

The AIOSEO help center

After clicking on this link, you may be asked for a username and password.

This is usually the information you provided when purchasing this theme or plugin.

The AIOSEO support login form

If you downloaded the commercial plugin or theme from an unofficial third party, then you won’t have access to professional support.

With this in mind, you should always buy your commercial themes and plugins from an official source. For more information, please see our guide on why you should avoid nulled WordPress themes and plugins.

When talking to a professional support team, you should still follow the guidelines we covered above. Just because you paid for a product doesn’t mean you get to be rude.

It’s also a good idea to provide as much information as possible. You can even take a screenshot showing the problem. This information will help the support team understand your problem and solve it as quickly as possible.

How to Ask for WordPress Hosting Support

Maybe your problem is not with a plugin or theme but your website in general. If you tried resolving the issue but failed, then you may want to check with your WordPress hosting provider to see what’s going on.

One thing you can do is check out the hosting provider’s knowledge base. This is where they have answered many frequently asked questions about hosting, domains, SSL, and so on.

If you use Bluehost, then you can just visit their knowledge base and type down a topic related to your issue. The page will then show the most relevant results.

Bluehost's Knowledge Base

If that doesn’t work, WordPress hosting companies usually have a 24/7 live chat service that you can contact. They will be happy to help you with any questions that come up and look into what’s happening with your hosting and website.

If you use Bluehost, then you can simply log in to your hosting account and click on the Live Chat button in the bottom-right corner of the page to message a customer support agent. In our experience, they usually reply in less than 5 minutes.

Clicking the Bluehost live chat support button in the dashboard

Bonus Tip: If All Else Fails, Get Professional WordPress Help

At times, the problem on your WordPress site can be too difficult for you to solve on your own. If the issue stays unresolved, you might risk compromising your website. For online business owners, this can mean lost revenue and customers.

If the methods we discussed earlier don’t help, it may be worth considering to ask for professional help.

Many professional WordPress developers and agencies will be happy to give you premium assistance. Since they have a lot of technical knowledge, they will be much more equipped to solve your problem.

Not sure who to hire? WPBeginner Pro Services is one of the best WordPress support agencies that can help you with various problems on your site, from hacked site repair and maintenance to custom website design. Plus, we offer straightforward, affordable pricing.

WPBeginner Pro Services

Simply visit the Services page and choose a plan that suits your needs, and our team of WordPress experts will handle the rest.

We hope this article helped you learn how to properly ask for WordPress support and get it. You can also check out our guide on how to boost WordPress speed and performance or see why you might benefit from managed WordPress hosting.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

Disclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. See how WPBeginner is funded, why it matters, and how you can support us. Here's our editorial process.

Editorial Staff

Editorial Staff at WPBeginner is a team of WordPress experts led by Syed Balkhi with over 16 years of experience in WordPress, Web Hosting, eCommerce, SEO, and Marketing. Started in 2009, WPBeginner is now the largest free WordPress resource site in the industry and is often referred to as the Wikipedia for WordPress.

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Reader Interactions

139 CommentsLeave a Reply

  1. Syed Balkhi says

    Hey WPBeginner readers,
    Did you know you can win exciting prizes by commenting on WPBeginner?
    Every month, our top blog commenters will win HUGE rewards, including premium WordPress plugin licenses and cash prizes.
    You can get more details about the contest from here.
    Start sharing your thoughts below to stand a chance to win!

  2. seema says

    Hi,
    I have the domain name, bought the hosting space from wordpress.
    I started working on creating the theme page etc. But I m stuck in creating my Products section , sub products and uploading picture of each product and their variation.

    Totally confused. Read multiple support forums, nothing guides me towards uploading my stuff. kindly help .

    thaanks
    Seema

  3. Cheyenne says

    Could someone tell me where WordPress support lives? Due to some kind of error, I’ve been locked out of my account since I purchased it. I have all my proper receipts (Paypal, WordPress confirmation email etc) but am recieving error messages on every account recovery form. I’ve tried every method of contact I was able to find online, spaced out over the course of a month. It’s super frustrating, and I would be grateful for a nudge in any direction. Thanks :)

  4. Vivek says

    I dont know if i should have asked it here or not.. but i’ve found everywhere, but did not recieve didn’t got a right answer. If someone could please address my query.
    How can i make a “news feed” like homepage in wordpress. What i want is a page full of grids/images.
    I do not want to create a static homepage. I want to update the images regularly. I do not want to change the layout/size of the grid/images. Only the content. Please help. Appreciate your time.

  5. Ona says

    Hello,

    My company at the moment is at a loss as to what to do as page keeps coming back with an error whenever we try to log in, so we can’t log in and we’ve tried calling the number in the USA and nobody is answering and we can’t ask for support unless we are logged in.

    Please please please help :(

    Best regards

    Ona

  6. Jack G says

    I’ve got a weird problem. I am no longer able to acces my wp-admin site. It just opens up in a strange version of my site which is how my site looks now when I go to the regular site. Any ideas would be helpful.

    Cheers
    Jack

  7. Sara says

    Hi

    1. How Do I Make The Text Smaller in the Mail Chimp Form? Located here:

    2.

    3. That is:

    a. What code do I insert into the correct file?

    b. & where in the file do I put it?

    4. As I’m not sure if the relevant file is css or php?

    5. Are you able to look at the source code & tell me exactly which file it is?

    6. My ideal text size is –> font-size: small

    Thanks in advance.

  8. Ron says

    I had a young man build a WordPress site for our church, and he did give me some training on how to maintain it. I however cannot seem to get anything done on it. Just changing text or pictures in some of the slideshows seems to be beyond my ability to do. Are there people who are basically on retainer for people like me, to make changes when needed for a reasonable monthly cost? We don’t make a lot of changes, but need them done when we want them to be. My site got created around Easter and so that message is still on my page. It is now approaching Christmas and I would like to update it but can’t seem to recall how to do it, and the person who built it is not available to help me.

    Thanks,

    Ron

    • WPBeginner Support says

      Hi Ron,

      There are many freelancing websites like Upwork, Freelancer, and Fiverr. You can find WordPress developers there that can help you make changes to your website at reasonable rates.

      Meanwhile, we will recommend you to keep trying. There is a slight learning curve but once you get past this, you will be able to manage your website without paying anyone. WordPress is used by millions of users and most of its userbase consists of non-techy people who are managing their own websites without much difficulty.

      Admin

  9. Sylvia Mason says

    I need a little help. I need to know where to access the code on my home page, to fix the bottom of the middle row. Here is my site: you can easily see what I need to clean up. I have fixed it in the customize Crockett Coon Cap page, but that’s not the real page. I can’t save it from there. Where do I find the code to fix it? I can edit all the other pages, and the side bars on my home page, but not the center column. It’s not in appearance, edit.
    Thank you!
    Sylvia

  10. Jody Lynn Malone says

    Hello, I need help. I know just enough to be dangerous. I have had a blog on WordPress since 2008, when trying to go to my site i couldn’t get in , started another one I need to get rid of the latest one and I can’t get in to the original…I have no idea how I got myself into this mess lol…. Help….

  11. Casey Leichter says

    Not a plug-in question, but a sidebar/menu question. Already asked the WP user forum here at UW, and they weren’t able to help. If this isn’t in your bailiwick, that’s fine, but i thought I’d ask.

    I created a custom menu and sidebar and for some reason it appears twice in the RH sidebar. I’ve double-checked and, no, I didn’t create two of the same sidebars, so how did the duplicate happen, and how do I get rid of it?

    Thanks!

  12. Nikolas Trajkovski says

    hi there
    i want to build a site with wordpress using plugins etc just like the following examples

    i understand the in depth features / database structure of the above examples
    is it possible to do this via wordpress if so what plugins would you recommend or what is the best way for me to approach this

    i am familiar with wordpress and in the past i have done a few e-commerce sites, but doing something as complex as the above examples is out of my league or might not be

    please advise thank you

    • WPBeginner Support says

      It depends on what features you will need and how you will be implementing them. You can make a list of features that you will need and then use Google search to find plugins that can add those features.

      Admin

  13. Kryssie says

    So I’ve been all over searching for help and it is very hard to find. Based on what I’ve read, I understand why WP may detest questions and as a result they made sure it will be hell to get in contact with them directly

    My site has been down (“This site cannot be found” message) and I contacted my host and was referred back to WP, went to the forums and saw that I have to speak with my domain registrar directly – and now that’s another problem, because how? I’m so overwhelmed.

    Can anyone shed some light? Please! I would be so grateful.

    Thanks,
    Kryssie

  14. Sean Cini says

    I’m having a problem that the homepage when I click to edit is returning me to the 404 error page. Can you help me please? 10x

  15. Muhammad Abdullah says

    I am facing wordpress Admin Area Issue. Website is opening fine. But When I try to access Admin area then it takes too much load time and most of the cases timeout problem occurs. I tried to disable all the plugins, changed theme, try to shift website to another server. But the problem is still there. Anyone faced that type of issue. Help plz.
    There is no server load or too much traffic issue.

  16. Will says

    Thought I’d give this a try :)

    Attempting to generate the following structure for domain and breadcrumb, but might be overthinking it.

    domain/page/category/post

    With the custom permalink structure – /%category%/%postname%/ – the above example works, but the page is missing from domain and breadcrumb.

    Any help on the data structure would be appreciate.

  17. Daniel Joubert says

    Good day,
    Our WordPress site is for two persons, myself and wife, is it possible to add two Facebook buttons(one for husband one for wife)

    Thank you
    Daniel

  18. Sid Sirulnick says

    I’m a subscriber to Michael Steinman’s JAZZ LIVE blog via AOL email. When I click on his highlighted link to hear audio, I’m taken to the next page, click again on that link for audio, but get nothing. All of my other audio inputs work fine (Amazon,Spotify,YouTube,Netflix, my inboard CD player, etc). Michael suggested I contact you. Can you unravel my mystery. I’m on Windows 7 & using the current updated version of Firefox. I have a fast, well powered Lenovo H530 Desktop.
    Thanks.

    Sid Sirulnick

    PS: My first attempt at sending this to you was via my AOL account. I received an email stating Mail Undeliverable because it was not from verified sender, or words close to tat. I had clicked on the icon I Am Not a Robot, as instructed before hitting submit, & was still blocked. If you get this, please respond to my AOL address…

    • WPBeginner Support says

      Seems like the blog you are trying to subscribe is hosted on WordPress.com a blog hosting service. They have their own support forums where you can get help with this issue.

      Admin

  19. Janice Johnson says

    I am about to give up entirely, although I have 4 WP.con blogs that I have been running very successfully. Now I am stumped on my latest, and what will be, I believe, my most important blog.
    It is “The Seventh Tango”

    Everything was going along great until, somehow, I inadvertently labeled it as “private,” rather than “public.” So now, when I go there, I am informed that “the owner” has made it private, so I am asked to enter the user name and password. Well, I screwed up somehow and gave the wrong password. And there I remain stuck. I have created new passwords two or three times, and none of them work. I’m sure I am doing upteen things wrong, but I am, well, old, and my hands get shakier, the more I try.

    End of story.

    Please help me. My head wants so much to be pounded against the wall. ;- O

    • Janice Johnson says

      NEVER MIND!

      I’m back. A few minutes ago, I tried one more time to create a new password (this time via one of my other blogs, this one public) using the same user ID, and it worked this time. All is okay, except that I am embarrassed for taking up your time. Sorry.

      Janice

  20. Shubham says

    Hi there,
    I want want to ask a question to wp beginne. So where do i ask …..
    Can anybody help please…!

  21. Geoffrey Mwangi says

    Hallo, I am trying to create a wordpress website where members can register, then recruit other people to work under them where they register under the person. The website also needs to have a way for members to keep track of people registered under them, the problem is that i don’t know where to start and what plugins to use.. any help will be highly appreciated.

  22. sam says

    Hi

    Thanks for providing such a wonderful information.

    If you allow i would like to ask a short question.

    I have created a twenty fifteen child theme but i am still wondering what is the best method to

    add style sheets to that, like i know there are two methods using enqueue or giving it’s link in
    header.php file. But i really want to know the difference between theme and if you can please
    tell me what is better option to use ?

    Best regards

    Sam

  23. Charles Azong says

    Hi all, good day. I’m new to WordPress and have been trying to set it up on my laptop. My local server is wamp and my operating system is is Windows 10.
    I have successfully setup wamp and found it running great.
    My problem is setting up WordPress but that isn’t going well. I have the worpress folder in wamp/www folder and has edited the wp-config.php but when I try to load the welcome page of WordPress I get this

    ( ! ) Parse error: syntax error, unexpected ‘define’ (T_STRING) in C:\wamp\www\wordpress\wp-config.php on line 32
    Call Stack
    # Time Memory Function Location
    1 0.0005 128784 {main}( ) …\index.php:0
    2 0.0008 130712 require( ‘C:\wamp\www\wordpress\wp-blog-header.php’ ) …\index.php:17
    3 0.0013 143248 require_once( ‘C:\wamp\www\wordpress\wp-load.php’ ) …\wp-blog-header.php:13

    This is a copy of my config file
    Can I know where I'm going wrong?

    Thanks

  24. sudhakar says

    sir i want to remove my default sliders in my theme and i want to insert master slider plugin or other plugin help me how to remove default sliders and to make the other plugin sliders in my website

  25. Danny says

    I need help I changed something in my admin and now I cannot log into admin I have tried .php but the internal server error comes up how can I get into the admin so I can remove what I did wrong please help

  26. Peter says

    I have a really long WP page that I edit in wp-admin. All of a sudden, it is very slow to edit. When I go to make a change, I have to wait for the cursor to start flashing, and then when I go to edit, I can only type a few letters before it stops. Then, I have to wait for the cursor to flash again, before I can continue with the edit.

    Thanks.
    Peter

  27. Ralph says

    Hi, i have gone through the section on menus in the official WP documentation but not found the answer to my question. I have more than one question but all would be answered by me finding out where/how in WP a menu item link be changed.
    1. A link to a page might be changed to a link to an external site.
    2. A link to a page might be changed to null by replacing the link with # ( Example: a main menu item with a drop down of sub menu items might not link to a page (as is quite common on websites).
    I don’t to want to create a custom menu.
    I don’t want to create a new menu item. I simply want to know how to change an existing link that takes a user somewhere when a menu item is clicked.
    Any help is appreciated! :)
    WP 4.5.2 (Self hosted)

  28. Valerie Lynn says

    Hello! I recently checked my blog and it shows numbers in blue by the Facebook button. What does this mean? Please let me know! Thank you!!

  29. Alexis says

    Hi so I’m new to all this and I’ve basically gotten everything down so far but I’m just wondering if there is a way to add a background color to a widget? Just a plain white one. The internet keeps saying to do this and that code but I have no idea how. Any suggestions? Thank you!

  30. Munira says

    Hi, we have a non-profit website using a free WordPress platform. For whatever reason, we can never get it to look right and put properly placed images etc. Getting support or filtering through massive forum topics has been daunting for a tiny staff! Have spent a lot of time and do enjoy playing around with it, but it’s not coming out like we hope! We don’t have a tech team – you’re reading it!
    Help.

  31. Chris says

    Hello

    What a useful article – thank you.

    I am a relatively inexperienced WP user and am struggling to find an answer to my questions, despite searching! (1) I need to create a page which is not visible in the menu structure and can only be accessed by clicking a link. Can you help me with this? (2) The add link button seems to no longer work for me! I guess I could try to add using HTML, but…….

    Man y thanks in advance to any one who can help me!

  32. Jonathan Harris says

    Hi – I hope this is the right place to seek advice. I’m trying to launch this website:

    While building the site, I had my Visibility set to “Discourage search engines from indexing the site.” A few days ago I changed that to “Allow search engines to index this site.” But now trying to Google the site by name, “Los Papeles de Joaquin Saura” or just by “Joaquin Saura” doesn’t find it. If I type the full web address, or just , the site comes does come up, but in a very unsatisfactory way. The google search result says:

    joaquin saura – WordPress.com
    joaquinsaura.wordpress.com/ – Translate this page
    A description for this result is not available because of this site’s robots.txt – learn more.

    The “robots.txt” link was completely unintelligible to me. I read the “learn more,” but I still don’t know what I need to do to (1) add descriptive information for the search result and (2) get the site to come up in searches properly in the first place.

    Thanks for any help. You’re welcome to go in and poke around.

    Jonathan

    • WPBeginner Support says

      Removing the option Discourage search engines from indexing the site will allow search engines to index your site. Sometimes it may take them a while to properly display your site in search results. Robots.txt is a special file which is used to tell search engines how to index your site. You can find it in your site’s root folder.

      Admin

  33. tori says

    I have my site on the Twenty Twelve theme. I would like to switch it to something like Genesis or DeliPress. But I am afraid of losing rankings or having permalinks change (people told me both these things can happen). Is there a way to know what would happen from changing a theme?

    Thanks!

  34. Jorge says

    Hi! I’ve been using wordpress for my non-profit organization for a couple of years now. Two days ago I updated a few plug-ins and the site crashed. I deactivated all plug-ins and slowly was able to get the site up (more or less), by activating plug-ins one by one in order to find the updates that were causing the crash. However, now that the site is back up, I am unable to publish new pages. I can save drafts and preview the new pages with no problem. But when I go to publish them, the small round “clock” icon starts to turn, but the pages never publish and the icon never finishes “turning”. Any suggestions on what I could do? Thanks in advance.

  35. Hala says

    HI
    I have a website, suddenly on top of its left side a text(page content) is showing on each page , could you pleae how to get rid of this

    • WPBeginner Support says

      Most likely due to a missing closing tag in HTML or PHP. Take a look at different template files in your theme. Press CTRL+F to search for ‘page content’ and see if you are missing closing an HTML or PHP tag around it. Backup your theme before you make any changes to it.

      Admin

  36. Shilpa Patel says

    I’m a complete novice and have been blogging my way through designing my Woocomerce site.

    It’s a flower shop site and I need to have some sort of date picker tool. For example, certain delivery dates blocked out for specific products and the ability to pick same day delivery for other products.

  37. Anand says

    query_posts( array ( 'category_name' => 'example', 'posts_per_page' => -1 ) );
    

    I did only this code on my page to get posts, and then when i try to add another codes the page read it, therefore read my code as a post and stays with blank spaces in page

  38. Jim Somers says

    When I try to open the tab (Chrome) for my blog, it does not open. I get the following message:

    “Parse error: syntax error, unexpected ‘/’ in /home4/jimbob44/public_html/example.com/wp-blog-header.php on line 9”

    This has happened before. I cannot find anything relating to this topic in any forum.

  39. LInda Milroy says

    Hi,
    i have a wordpress bog and woo commerce site where I sell some paper crafting supplies
    I am unhappy with a few thing on the store part of it and don’t know how to change it or if it can be changed.
    1. over top of each of my products upper top there is a small white rectangular shape that inhibits the ability to see the whole product. Annoying as heck.
    2. the list of companies I carry products from needs to be on the home page but the customer has to click on the shop and then click on one of the choices before they actually get to see the whole list of products carries. I don’t know what to do.
    Any help I an get is greatly appreciated. The store address is if you want to take a look.
    thanks

  40. Omar Macias says

    I purchased a theme and the author doesn’t seem to respond to anyone any kind of support question since 11 months ago. I just made a post on the WordPress.org supoort forums. I hope someone could help.

    Thanks.

  41. Miguel Bejarano says

    Good morning.

    I work for CIDHAC (Centro Infantil de Desarrollo Humano)

    Many years ago (2008), somebody help us to create a page. He created the WordPress account and the content; and he did it with his own personal email and his own passwords.

    He left the job in the same year (2008) and he never gave us any data. We don’t want that content because is bad, is not new, is not the logo anymore, etc, etc.

    How do we can to delete / remove the page or account?
    At least, How do we can change the content of page?

    Thanks for your help

  42. WPBeginner Staff says

    It is not recommended to edit plugins because when a newer version of plugin comes it will replace your changes.

    If you have sufficient skills then you can fork a plugin with a different name and then make your changes.

  43. Awn says

    Hello,
    It would be so nice of you, if you consider adding rtl support to the plugin: Floating Social Bar :)

  44. abdullah says

    hi
    i need popup plugin which shows at the end of page or post would some one now about it name of plugin which is free
    help me plz

  45. Leslie Bogaerts says

    Great article. As someone who tries to help others when they find themselves in trouble, I know how important it is to give as much information as possible right from the start. I hope this article is seen by a lot of people who may need it.

  46. Ann Courtney says

    A very useful post. I am a complete novice and find, s you rightly say, the amount of information overwhelming and often don’t know where to start – not that I’ve had many problems!

  47. Jupiter Jim says

    Syed Balkhi (or whoever actually wrote this blog post),

    Oh my Gosh I love this post!!!! I have a blog with tons of free WordPress Video Tutorials and so people often ask me questions.

    Most people are very respectful and thankful. Nobody has been negative so far (because I do not have as many blog followers as you do and have not been around as long as you have). However, it would be nice if people would realize that they can get their questions answered much more accurately by the person who actually designed the free theme or plugin they are using.

    And while people have always been respectful in asking for my help, it would really help me if they gave me as much information as possible about their site / problem and tried to troubleshoot the problem themselves, so I can more quickly zero in on the problem myself.

    As my list of blog followers grows, I can see more of these issues arising as more and more people seek out my help online. I will be referring them to this blog post.

    P.S. I used to work on the phone in customer service many years ago. People that were nice to me got great service. I would make an extra effort to solve their problem. People that acted like condescending asshats — not so much. LOL

  48. Jon Pedlow says

    Great post! I must add to the trouble shooting that a VERY common issue is just simply cache related. Clear your cache and hey presto you can now see your changes. (If your not sure on how to do this, Google for “Clear Cache + Hard Refresh”) :)

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