Você quer saber como solicitar suporte para o WordPress de forma adequada?
Como usuário do WordPress, há muitos lugares diferentes onde você pode procurar ajuda. No entanto, se você quiser obter respostas de alta qualidade rapidamente, precisará fazer as perguntas certas nos lugares certos.
Neste artigo, mostraremos a você como solicitar corretamente o suporte do WordPress e obtê-lo.
Solicitação de suporte para WordPress: O que você deve saber
Antes de solicitar suporte ao WordPress ou ajuda com um plugin ou tema específico, é importante entender que o WordPress é um projeto comunitário de código aberto.
Isso significa que o WordPress é gratuito, assim como muitos dos temas e plug-ins que você usa com ele. Os desenvolvedores podem criar seus próprios plugins e temas do WordPress e compartilhá-los livremente no repositório oficial do WordPress.
Muitos desses desenvolvedores não fazem parte da equipe principal do WordPress, mas são apenas colegas usuários entusiastas do WordPress. Eles não vendem seu trabalho e ficam felizes em ajudá-lo com alguns pequenos problemas.
Como eles não são remunerados por compartilhar seu trabalho e dar assistência, é importante ser respeitoso e grato ao pedir seu apoio.
Por exemplo, você pode publicar uma avaliação positiva sobre o plug-in deles, recomendar o tema deles a um colega de trabalho ou agradecê-los publicamente nas mídias sociais, onde outros usuários do WordPress possam ver.
Também recomendamos que você deixe uma avaliação de todos os plugins ou temas apresentados em nosso WPBeginner Solution Center. Dessa forma, os colegas leitores do WPBeginner podem se beneficiar de seus depoimentos e ver quais desenvolvedores de plugins ou temas são mais úteis.
Neste guia, abordaremos todas as diferentes maneiras de obter suporte para o seu site WordPress. Recomendamos que você comece com a etapa 1 e avance por cada método.
No entanto, se preferir ir direto para uma etapa específica, você pode usar os links abaixo:
- How to Research Before Asking for WordPress Support
- Try Troubleshooting the Problem First
- Ask the WordPress Community
- How to Properly Ask for WordPress Support (Free Plugins and Themes)
- How to Properly Ask for WordPress Support (Commercial Plugins and Themes)
- How to Ask for WordPress Hosting Support
- Bonus Tip: If All Else Fails, Get Professional WordPress Help
Como pesquisar antes de solicitar suporte para WordPress
Quando você tem um problema com um tema ou plug-in, pode ficar tentado a entrar em contato com o desenvolvedor para obter ajuda imediatamente.
Antes de dar esse passo, é uma boa ideia verificar se sua pergunta já foi respondida. Como você está no site do WPBeginner, já está no lugar certo para obter essas respostas. O WPBeginner é o maior site gratuito de recursos do WordPress para iniciantes.
Basta usar a barra de pesquisa na parte superior da página e digitar algumas palavras que descrevam o problema que você está tendo.
Se o problema for com um tema ou plug-in específico, é uma boa ideia digitar o nome desse tema ou plug-in, seguido de algumas informações sobre o problema.
Se estiver recebendo um erro do WordPress, sempre vale a pena colar a mensagem de erro na barra de pesquisa do WPBeginner.
Por exemplo, a busca por “Error Establishing a Database Connection” (Erro ao estabelecer uma conexão com o banco de dados) exibirá um guia completo para corrigir o erro de conexão com o banco de dados.
Outra opção é usar seu mecanismo de busca favorito e simplesmente adicionar “wpbeginner” à sua pesquisa.
Alguns dos temas e plug-ins mais populares também têm seus próprios sites, blogs, perguntas frequentes e outros tipos de documentação on-line.
Esses recursos geralmente contêm informações que podem ajudá-lo a entender o problema e talvez até corrigi-lo você mesmo.
Seguindo essas etapas simples, você pode corrigir os problemas sem nem mesmo entrar em contato com o desenvolvedor.
Muitos plug-ins e temas são projetos de paixão nos quais os desenvolvedores trabalham em seu tempo livre. Com isso em mente, é possível que eles não respondam à sua pergunta imediatamente.
Tente solucionar o problema primeiro
Antes de pedir ajuda, é uma boa ideia tentar fazer alguns reparos simples por conta própria.
Você pode tentar com nosso guia para iniciantes sobre como solucionar os erros mais comuns do WordPress.
Mesmo que você não consiga corrigir o problema, muitas vezes aprenderá mais sobre o que está acontecendo de errado. Em seguida, você pode compartilhar essas informações com o autor do tema ou do plug-in. Isso os ajudará a entender melhor o problema e, com sorte, a corrigi-lo mais rapidamente.
No mínimo, isso mostra que você tentou resolver o problema primeiro. Isso incentiva o desenvolvedor a levar a sério sua solicitação de suporte.
Pergunte à comunidade do WordPress
Há sempre uma chance de que outros usuários do WordPress tenham enfrentado exatamente o mesmo problema e encontrado uma solução. Essas pessoas podem ajudá-lo a resolver o problema sem que você precise recorrer a qualquer tipo de suporte profissional.
O grupo do WPBeginner Engage no Facebook é o melhor lugar para obter suporte de outros usuários e especialistas em WordPress. Com mais de 97.000 membros, o WPBeginner Engage é o maior e mais rápido grupo de WordPress para não-técnicos e iniciantes no Facebook.
Nossa equipe de especialistas em WordPress também participa ativamente do grupo para garantir que os membros tenham todas as suas perguntas respondidas.
Como solicitar corretamente o suporte do WordPress (plug-ins e temas gratuitos)
Se ainda estiver com problemas, a próxima etapa é entrar em contato com o autor do plug-in ou do tema.
A boa notícia é que cada plug-in e tema no repositório oficial do WordPress tem seu próprio fórum de suporte.
Para encontrar o fórum de um determinado plug-in, acesse a página desse plug-in no repositório oficial do WordPress. Em seguida, clique na guia “Suporte” para ver o fórum de suporte desse plug-in.
Procurando ajuda com um tema gratuito do WordPress?
Em seguida, basta acessar a página desse tema no repositório de temas do WordPress. Aqui, você precisa clicar no botão “View support forum” (Exibir fórum de suporte).
Antes de poder postar nos fóruns de suporte, você precisará fazer login na sua conta do WordPress.org.
Se você não estiver conectado no momento, basta clicar em ‘Log in to Create a Topic’. Em seguida, você poderá fazer login em sua conta.
Depois de fazer isso, você pode iniciar um novo tópico ou responder à postagem de outra pessoa.
Ao postar em fóruns de suporte, é importante lembrar que você está pedindo a um especialista que responda às suas perguntas gratuitamente.
Com isso em mente, tente sempre ser respeitoso, claro e conciso.
Também ajuda explicar todas as medidas que você já tomou para tentar resolver o problema por conta própria. Isso mostra que você não espera que outras pessoas façam todo o trabalho duro por você.
Isso também pode convencer o autor do plug-in ou do tema de que esse é um problema sério e não apenas um erro do usuário. Os desenvolvedores querem que seus usuários tenham uma boa experiência com o plugin ou tema. Se eles suspeitarem que você encontrou um bug ou erro grave, vão querer resolvê-lo imediatamente.
Para ajudá-lo a causar uma boa primeira impressão, aqui está um modelo que você pode usar ao postar nos fóruns de suporte do WordPress:
Obrigado por criar seu incrível plugin/tema XYZ. Por algum motivo, não consigo fazê-lo funcionar e ficaria muito grato se você pudesse me ajudar com isso.
Estou usando a versão do WordPress:
Versão do plugin/tema:
Eu fiz isso:
Eu esperava que o plug-in/tema fizesse isso:
Em vez disso, ele fez o seguinte: (Inclua todas as mensagens de erro aqui)
Estou usando esse provedor de hospedagem:
Tentei as seguintes soluções:
Tentei recriar o problema nos seguintes navegadores da Web:
Obrigado por dedicar seu tempo para ajudar. Eu realmente agradeço.
Aqui, você está fornecendo ao desenvolvedor informações que podem ajudá-lo a entender o problema e, possivelmente, até sugerir uma correção.
Ocasionalmente, o autor poderá solicitar mais detalhes, como seu nome de domínio ou uma lista dos plug-ins ou temas que você instalou. No entanto, ao fornecer todas as informações acima, você já terá um bom começo.
Depois de criar o tópico de suporte, talvez você queira entrar em contato diretamente com o desenvolvedor. Por exemplo, você pode enviar um tweet ou um e-mail. Isso pode ajudá-lo a obter uma resposta mais rápida, principalmente se o autor não verificar regularmente o fórum de suporte.
Se entrar em contato diretamente com o desenvolvedor, certifique-se de fornecer um link para o tópico de suporte. Também é uma boa ideia enviar a eles apenas uma mensagem.
Se você tuitar para o autor do plug-in, enviar-lhe um e-mail e enviar-lhe uma mensagem no Facebook, você só vai irritá-lo.
Isso só prejudicará suas chances de obter uma resposta útil.
Você também deve ter em mente que o autor do plug-in ou do tema pode ter uma agenda de trabalho muito ocupada. Ele também pode estar em um fuso horário completamente diferente do seu. Com isso em mente, talvez seja necessário aguardar uma resposta.
Como solicitar corretamente o suporte do WordPress (plug-ins e temas comerciais)
Se você pagou por um plug-in ou tema premium, geralmente pode obter suporte profissional das pessoas que criaram esse produto.
A maioria das empresas tem áreas de suporte ou canais de suporte especiais, como um endereço de e-mail ou um software de help desk.
Por exemplo, o WPForms, o MonsterInsights e o AIOSEO têm áreas de suporte especiais.
Cada empresa tem suas próprias regras para obter suporte.
Quando você tiver uma pergunta, é importante publicá-la no lugar certo. Por exemplo, se uma empresa solicitar que você entre em contato com ela usando um endereço de e-mail específico, não envie uma mensagem para ela no Twitter.
Se você não seguir as regras, a equipe de suporte poderá não ver a sua pergunta e você não receberá a ajuda de que precisa.
Se você não tiver certeza de como pedir ajuda, tente visitar o site do plug-in ou do tema. Aqui, procure por links que mostrem Support, Help Center, Contact Us ou similares.
Muitos sites e blogs incluem links de suporte em seus rodapés.
Você também pode encontrar esses links no cabeçalho do site.
Na imagem a seguir, você pode ver que o All in One SEO tem um link “Help Center” na parte superior da página.
Depois de clicar nesse link, poderá ser solicitado um nome de usuário e uma senha.
Geralmente, essas são as informações que você forneceu ao comprar esse tema ou plug-in.
Se você baixou o plug-in ou o tema comercial de um terceiro não oficial, não terá acesso ao suporte profissional.
Com isso em mente, você deve sempre comprar seus temas e plugins comerciais de uma fonte oficial. Para obter mais informações, consulte nosso guia sobre por que você deve evitar temas e plug-ins nulos do WordPress.
Ao falar com uma equipe de suporte profissional, você ainda deve seguir as diretrizes que abordamos acima. O fato de ter pago por um produto não significa que você pode ser grosseiro.
Também é uma boa ideia fornecer o máximo de informações possível. Você pode até mesmo fazer uma captura de tela mostrando o problema. Essas informações ajudarão a equipe de suporte a entender o seu problema e a resolvê-lo o mais rápido possível.
Como solicitar suporte para hospedagem WordPress
Talvez seu problema não seja com um plugin ou tema, mas com seu site em geral. Se você tentou resolver o problema, mas não conseguiu, talvez queira verificar com seu provedor de hospedagem WordPress o que está acontecendo.
Uma coisa que você pode fazer é verificar a base de conhecimento do provedor de hospedagem. É lá que eles respondem a muitas perguntas frequentes sobre hospedagem, domínios, SSL e assim por diante.
Se você usa a Bluehost, basta visitar a base de conhecimento e digitar um tópico relacionado ao seu problema. A página mostrará os resultados mais relevantes.
Se isso não funcionar, as empresas de hospedagem WordPress geralmente têm um serviço de bate-papo ao vivo 24 horas por dia, 7 dias por semana, com o qual você pode entrar em contato. Eles terão prazer em ajudá-lo com todas as dúvidas que surgirem e verificar o que está acontecendo com sua hospedagem e seu site.
Se você usa a Bluehost, basta fazer login na sua conta de hospedagem e clicar no botão Live Chat no canto inferior direito da página para enviar uma mensagem a um agente de suporte ao cliente. Em nossa experiência, eles geralmente respondem em menos de 5 minutos.
Dica bônus: se tudo mais falhar, obtenha ajuda profissional do WordPress
Às vezes, o problema em seu site WordPress pode ser muito difícil de ser resolvido por conta própria. Se o problema não for resolvido, você pode correr o risco de comprometer seu site. Para os proprietários de negócios on-line, isso pode significar perda de receita e de clientes.
Se os métodos que discutimos anteriormente não ajudarem, talvez valha a pena pedir ajuda profissional.
Muitos desenvolvedores e agências profissionais de WordPress terão prazer em oferecer assistência premium. Como eles têm muito conhecimento técnico, estarão muito mais preparados para resolver seu problema.
Não tem certeza de quem contratar? A WPBeginner Pro Services é a melhor empresa de desenvolvimento WordPress que pode ajudá-lo com vários problemas em seu site, desde o reparo e manutenção de sites hackeados até o design de sites personalizados. Além disso, oferecemos preços simples e acessíveis.
Basta acessar a página Serviços e escolher um plano que atenda às suas necessidades, e nossa equipe de especialistas em WordPress cuidará do resto.
Esperamos que este artigo tenha ajudado você a aprender como solicitar e obter suporte para o WordPress de forma adequada. Você também pode conferir nosso guia sobre como aumentar a velocidade e o desempenho do WordPress ou ver por que você pode se beneficiar da hospedagem gerenciada do WordPress.
Se você gostou deste artigo, inscreva-se em nosso canal do YouTube para receber tutoriais em vídeo sobre o WordPress. Você também pode nos encontrar no Twitter e no Facebook.
Syed Balkhi says
Hey WPBeginner readers,
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Every month, our top blog commenters will win HUGE rewards, including premium WordPress plugin licenses and cash prizes.
You can get more details about the contest from here.
Start sharing your thoughts below to stand a chance to win!
Moinuddin Waheed says
Clear and concise for asking and getting wordpress related helps.
wpbeginner is a huge resource base for wordpress and most of the questions get resolved here only.
But at times there are very specific queries related to specific themes and plugins that needs to be answered by the concerned developers community only.
Thanks for letting us know how to approach plugin related queries resolution.
Moinuddin Waheed says
Whenever I get in trouble in wordpress I try to find a written detailed tutorial which in most cases solves the problem.
The huge and ever growing community of wordpress is always there with same set of problems and their solutions.
it is hard to imagine that I would be stuck in some sort of problems that would not been faced by others.
it is only due the large wordpress community out there with problems and solutions.
Thanks for guiding to steps for solving wordpress related problems.
Rony says
“Publishing failed. You are probably offline” appeared when i wanted to edit a page in my wordpress. It happened after i migrate the site to a new hosting. Maybe i missed something.
WPBeginner Support says
There are a few possible reasons for that error, you would want to take a look at our article below!
https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-updating-failed-publishing-failed-error/
Administrador
jane says
I am wondering if the wp site is meant to be running so slow we are trying to amend our site but its incredibly slow. My friend also tried it on his computer and had the same issues.
WPBeginner Support says
If your site is running slow, you would want to take a look at our article below:
https://www.wpbeginner.com/wordpress-performance-speed/
Administrador
Murat says
When clicked on a post as visitor, post title and related category shown into menu on header, this is spoiling apperance, why this is is happening and how to stop it?
WPBeginner Support says
It may be how your theme styles the page. If you reach out to your theme’s support they should be able to assist you
Administrador
Lyza says
Hello,
I am having troubling regarding my excerpts. I have made excerpts for all of my posts but when I change my homepage not to hide my excerpts … It shows all 1K+ words of a specific post as the excerpt
and it continuos until the oldest post of my page.
I hope you can help me with this. Thank you!
WPBeginner Support says
For a starting point, you would want to reach out to your theme’s support to ensure there isn’t a specific setting in the theme that needs to be active for it to display excerpts or if it does not include the option by default to show the excerpt
Administrador
subhashree says
Hi , I am a new user. Please help me to add buttons (Like , Share , Follow) in my website.
WPBeginner Support says
For a few options, you would want to take a look at our article here: https://www.wpbeginner.com/plugins/best-social-media-plugins-for-wordpress/
Administrador
Neil says
Hi on my home page I have around 10 products showing with price, title of what item is and star reviews, however when I click on a category down the side the same product shows just the star review no title or price, any ideas I am very new to this
WPBeginner Support says
It sounds like your specific theme may not have the proper styling for the display of that information. If you let your theme’s support know about this problem they should be able to assist.
Administrador
Helina says
Hello,
I have a question. I don’t have my WordPress account anymore but every time if I would like to comment in some WordPress blogs, then it still recognizes me and wants me to log in. How I can stop doing this?
WPBeginner Support says
You likely have a gravatar on the Gravatar site: https://www.wpbeginner.com/beginners-guide/what-is-gravatar-and-why-you-should-start-using-it-right-away/
If your site was on WordPress.com they likely set up the Gravatar for you when you added an image for your profile.
Administrador
Helina says
Okay, I get it, but how I can delete it or just remove the possibility of recognizing me again, while I don’t want to have a wordpress account?
WPBeginner Support says
If you remove your WordPress.com account entirely it should remove your Gravatar account
Brian says
Hi, can you help with what I believe is a theme problem? It is Searchlight. Latest version makes the gallery images not set the size set for thumbnails. It uses the right image, but gets bigger with fewer rows of picks. I would appreciate the help.
Site is and the Hunting and Fishing pictures areas show the issue.
WPBeginner Support says
Hi Brian,
A quicker fix would need some Custom CSS. Please contact your theme author and they would be able to help you with that.
Administrador
Jeff says
The following shows up on my Yost SEO for a couple of pages on my site. How do I fix the problem:
You’re linking to another page with the focus keyword you want this page to rank for. Consider changing that if you truly want this page to rank.
Thanks!
WPBeginner Support says
Hi Jeff,
You need to change the text of one of the links in your article which is pointing to an external website using the same words that you have set as your focus keyword.
Administrador
Swee says
Hi
I was doing some editing on an existing post on free WordPress blog. Unfortunately, I did a cut and paste and accidentally deleted a portion of it. There is no undo button and I don’t have the information anywhere else
I wrote to the WordPress Help Center but there is no response. Perhaps, they are busy with other queries. I wonder is there any backup of my post and if there is, can I request the affected blog post to be restored?
Yours Faithful WordPress User,
Swee
WPBeginner Support says
If you have post revisions you may want to check them for before your edit: https://www.wpbeginner.com/beginners-guide/how-to-undo-changes-in-wordpress-with-post-revisions/
Administrador
chirantana says
I run online assessment portal, I want to know if there is any code or Plugin to avoid opening any other windows or tab can open while writing the exam (browsing tolerance)
Alice says
Thank you so much for this article. I don’t often need help, but it’s great to know you are here — and how to properly ask for your assistance.
melissa says
Hello! Thanks for writing this informative article, being a beginner is indeed scary! I know what I need done but I’m not sure what I would be searching for as far as plugin name. I’m envisioning a local tab that once is clicked takes you to a screen with one drop down menu where you select a city name and once that is selected you hit go and it takes you to a page that has information for that local city. Can you please give me some direction on what I should be searching for? or if you know of something that does this off the top of your head that would be great!
thanks so much!
Richard says
I took the time to write a question on the page for Suggestions and Questions. However, when I checked “I am not a Robot,” the verify image appeared but the question was not visible! I am hard of hearing, and could not distinguish the words.
This is very frustrating as I watch so many of your valuable videos and instructions and now when I need clarification, your Capture is not working for me to submit my question.
WPBeginner Support says
Hi Richard,
We are sorry about that and will take a look at it. Meanwhile, you can also Tweet to us or leave a comment on any article and we will try to get back to you.
Administrador
Kimberly says
Hey,
I was just wondering if there is any way to call someone at wordpress? I set up an account years ago, and cannot remember which email I sent it to. I know my username. I probably have my activation code in my email… whichever one that is…
Is there anyone who can help me recover my account?
WPBeginner Support says
Hi Kimberly,
We believe you are talking about WordPress.com. Please see our guide on the difference between self hosted WordPress.org vs free WordPress.com blog.
You can contact WordPress.com support from their website and they may be able to help you out.
Administrador
Raxit says
Hi
I need help to display custom message when site has any error or Is it possible to redirect to my custom page if site has any error and report me on my email about those errors.
Thanks
Jon says
I have a wordpress server that I did not set up, nor have documentation for. One of the wordpress sites, another person was added as a admin. He deleted my admin user and he can’t seem to create a new user for me. Is there a way to go in through terminal (rhel 6.9), and create a new admin user, so I can update the site? If it matters, the php database ss on a different server. I do have server root access. Keep in mind, I have zero php background, I can generally fudge my way through most anything if instructions are clear. Thank you!
WPBeginner Support says
Hi Jon,
If you have server access, then you can use SSH to connect to your WordPress site. Your hosting provider will have a tutorial on how to connect SSH with detailed instructions.
Once connected, you can edit the functions.php file to add a new admin user.
Administrador
Mary Moriarty says
Hi, I have a WordPress webpage for my author site BUT it was designed by someone else. Now I am trying to get one for my travel blog. I pretty much learn by trial and error but I can’t figure if my site is live or not and how it looks to others. Also, I can not for the life of me figure how to add facebook or anything.
This is my site. I am just playing with it until I know exactly what I have.
This is my Author site which I gave all the Cambodian font/Sanskrit(a back page) from a photo in Cambodia and my covers.
Thank you for your time
Mary m.
WPBeginner Support says
Hi Mary,
Your website is not live yet and others cannot see it. Please login to your admin area and go you will see an option to make your website live on the dashboard. If you don’t see that option, then go to Plugins page and disable MojoMarketplace plugin. After that your website will become visible to others.
Administrador
Mick says
Hi,
I am new to WordPress and was hoping someone with more experience could give me some quick advice before I waste a stack of time and money.
I am trying to create an ecommerce website with a customised product for each customer. I want to be able to have the user create an account on my website, save their customisation details and proceed to a checkout to pay for the item, following this an email should be sent to myself (for confirmation) and the manufacturer to make the product.
I am not quite sure what plugins to use and if the ones I am thinking of will work or have the capability. I was thinking it may be possible to do something like this using gravity forms or ninja forms with a WooCommerce add-on?
Any help would be greatly appreciated! Thanks Soo much in advance!!!
M
WPBeginner Support says
Hi Mick,
You can do that using WooCommerce. You can set up order confirmation emails and add the manufacturer or supplier to receive order confirmations via email. You can enable user account registration in WooCommerce which will allow them to register.
Administrador
Jimmy Isbell says
I am needing to clone a web page from an existing Word Press site. I have the plug-in installed to do this. How do I clone it, edit it and view edits BEFORE it is actually published to the site? Any help would be appreciated?
Jay Mark Curtina says
i have a problem with my website .. i just change the theme and then my website was gone and it keeps displaying like this (Parse error: syntax error, unexpected ‘<' in /tmp/theme_temp_setupO1dWtN on line 2)
how to fix this problem ? i already did the clear browsing data cache but it still displaying this problem please help me to solve this error thank you WordPress
WPBeginner Support says
Hey Jay,
This could be a theme issue. Connect to your website using an FTP client or File Manager in cPanel. Go to /wp-content/themes/ folder and download your current active theme as a back up to your computer. After that delete the theme folder from your website. Once you regain access to your website, you can try reinstalling the theme. For more details see our WordPress troubleshooting guide.
Administrador
Travale says
So i’m a student in high-school and we’re creating a website for our school district in wordpress but the problem is that we can’t seem to figure out how to insert a link on a button so that the link would go to another page in the bootstraps slider section of customize, can you please help us!
kofy jesse says
please i have a problem with my wordpress login. after i have logged in and posted stories, the site goes down and can log in again unless after several hours. please i really need help cuz am fustrated
Arun Kamble says
Hi,
I am searching for integrating wordpress site with “Progressive Web App”. But i am unable to find any answer anywhere.
Even a start will help, i’ll take it forward.
Thank you
HollyW says
Hi. TY for the awesome Beginners Guide. I have recently taken over our organizations WordPress website. One of the tasks I was given was to utilize iMapbuilder and make a responsive map for our properties page. However, the script code for the map works wonderfully in draft mode but when I try to publish the page, it will not show. I am not very “code savvy” but is there some simple way to fix this? Multiple Google searches and YouTube videos seem to be way beyond my abilities. Thanks.
Lisa says
I took over a new position, which included managing our website. I had no prior experience with WordPress, so it has been fun and frustrating at the same time. I’ve pretty much been able to navigate through things until recently. A client brought to my attention that when she looks at our website from her mobile phone she is having an issue with the drop-down menus. There are 6 of them and for some reason the first 2 won’t open/drop down? Any suggestions/help you can offer would be greatly appreciated. Thank you!
Brucce McColm says
Hi Everyone, I’m a volunteer trying to do a web page for a youth basketball team. For some reason I’m getting a very wide margin down the left side of the page – like 2 1/2 inches. It’s preventing me from centering things properly. Can anyone give me some suggestions about how to get rid of it? I typed one word ‘just’. The whole code on the page looks like this:
Just
Any suggestions?
Mort Wakeland says
I hope this is the correct place to ask a question? I’m back in school after a long period of time for communications. Utilizing WordPress via BlueHost.
When entering a “Post” – we are to create a “Blog” – in the text entry “box” I note that the margins, for lack of a better word, are narrow. I’ve clicked on and hovered over everything I can think of to widen the margins to no avail. My Googling has also been unsuccessful in that I’m unsure of which keywords to use. Your helpfulness would be great appreciated.
Thank you,
Mort
WPBeginner Support says
Hi Mort,
Your WordPress theme may have a file called editor-style.css this file controls how the text looks inside the Visual Text Editor box when writing a post. You can increase page margin in this file using CSS.
Administrador
Michael Freedman says
Hey there! I’m having trouble saving my content to the actual website.
When i create a new page, publish it, and then look on the website, the new added content is there. However, when I sign out of WordPress and go to the website, the newly added content is no longer there. I’ve tried everything to fix this, and this is the first time this has ever happened. Any suggestions?
Thanks for your help
WPBeginner Support says
Hey Michael,
If you are using a WordPress caching plugin, then sometimes those plugins may not clear cache when you post new content. Check out our article on how to clear your cache in WordPress
Administrador
Luke says
Hello!
I have tried various social sharing plugins for my WordPress site. All the buttons seem to working, except the Facebook button. When I attempt to share the blog posts on Facebook, it still shows the “Coming Soon” under construction page. However, it works for other pages like my about us section, and also my other blog. Any suggestions on what the problem might be?
Your help will be greatly appreciated.
Regards,
Luke
WPBeginner Support says
Hey Luke,
A number of things can cause this. May be the plugins are sharing the wrong URL or may be Facebook is getting incorrect thumbnail while sharing. Try reaching out to plugin support they may be able to help you figure this out.
Administrador
Dennis Sullivan says
In the All in One SEO Pack all of my TITLES in the back end are adding the company name as the last Word in the TITLE. I need to disable that but cannot find a way to do it. There is a real reason I need to do that as I have done it on some of the biggest companies in the world for their website. I am unable to find what setting I need to change in order for that to happen. Example
Services | Architects | Home Design…and then Rueppell is added to the string
WPBeginner Support says
Hi Dennis,
You’ll need to review All in One SEO » General Settings page. There you will see the option to change the default template used for title. For details, please see our All in One SEO Pack guide.
Administrador
Lori says
Hi there,
I just spent the last 3 hours creating a page but am unable to see any change on my site. I also modified some pictures but my site is not letting me modify anything. Help! What do I need to do to see my new work?
Best regards,
Lori
Michael Morrell says
Hi,
I’m looking for specific help on plugins that might work with WP that would allow me to live stream straight to my site. Any help on where else I could post this would be helpful.
Susan Toby says
Hi was using a web guy and after all we had sorted on my wordpress.org site yesterday he decided to try and rip me off. He was setting up a payment gateway for me and i had given him my paypal details. He then sent himself an email from my website to access 500 pounds which was never discussed or authorised.
I have now found that he has embedded his email address everywhere. I cannot go into wordpress .org login as it does not recognise my email address. I have tried a range of things from changing password etc but all email addresses are not working. Can anyone suggest anything to help me?
Sue
WPBeginner Support says
Hi Susan,
Sorry to hear about that. Please see our guide on what to do when locked out of WordPress admin area.
Administrador
Kaitlyn flores says
I am working with the chemistry theme in wordpress and i am having some trouble. I am trying to get the social links to show up.
This is the website i’m working on
My other problem is on the request service page i am trying to get this html code to that page but it doesn’t work.
I would really appreciate your help.
Thanks,
Tin says
Hi! I’m having trouble controlling the custom css in WP. I used inspect element and fount out that the element I’m trying to edit is from the foundation.css not in the style.css. My question is that, can I edit the foundation.css which i downloaded from the FTP and re-upload it again?
WPBeginner Support says
Hey Tin,
You can do that but it is not recommended. The file is probably part of your WordPress theme or a plugin and will get over written when you update that theme or plugin. See our guide on how to easily add custom CSS in WordPress.
Administrador
kaitlyn flores says
I am working with the chemistry theme in wordpress and i am having some trouble. I am trying to get the social links to show up.
This is the website i’m working on
My other problem is on the request service page i am trying to get this html code to that page but it doesn’t work.
I would really appreciate your help.
Thanks,
Sarah says
Hi there, thanks for answering questions. There appears to be a glitch with the images in my website. When I’m in the back end editor, my images are unresponsive. Normally, when you click on an image in the content box, it’s supposed to give you editing controls like selecting the alignment, and sizing adjustments on each corner to be able to resize the picture. My images won’t “select” when clicked. Sometimes if I double click a bunch, the area over the image will be highlighted, but I still can’t select the image to get editing controls. This is happening on all blog posts. I have tried deleting images from the posts and reloading them, but that doesn’t seem to change anything. I’m at a loss, please help!
Thank you so much for any help you might have.
WPBeginner Support says
Hey Sarah,
You can try switching to a default theme like Twenty Seventeen. Then edit a post and see if you can reproduce the issue. If the issue is still there then you can rule out your current theme as the culprit and safely activate it again.
However, if the problem disappears, then this means your current theme is the culprit. Reach out to the plugin developers for support.
Administrador
Amanda says
I am using the Sydney theme and my main call to action button disappeared. Is there anything I can do to allow it to show again? Under appearance and header area it is still filled out so I am not sure why it went away… Thanks in advance
John Hansen says
Good morning,
I am very new to the WordPress community. Three weeks to be exact. Able to install WordPress locally using wamp and choose a free theme and put in my own child theme as well. My challenge and frustration are with fundamental questions as to what and how to develop the site.
When I search for an answer on how to decide on a theme I get installing themes and choosing whether it is business or food or blog. Or how to change a theme. Not what I am looking for. Or simply how much can I hope to change on my own after deciding on a theme. And the ramifications associated with those changes. And many more of what I call ‘fundamental’ basic questions. Is there a resource or forum to get these kinds of answers? Is here a good place? I hate to take up someone’s time with these primitive questions but they are a huge obstacle in moving forward with the evolution of the site. Any help would be greatly appreciated.
seema says
Hi,
I have the domain name, bought the hosting space from wordpress.
I started working on creating the theme page etc. But I m stuck in creating my Products section , sub products and uploading picture of each product and their variation.
Totally confused. Read multiple support forums, nothing guides me towards uploading my stuff. kindly help .
thaanks
Seema
Cheyenne says
Could someone tell me where WordPress support lives? Due to some kind of error, I’ve been locked out of my account since I purchased it. I have all my proper receipts (Paypal, WordPress confirmation email etc) but am recieving error messages on every account recovery form. I’ve tried every method of contact I was able to find online, spaced out over the course of a month. It’s super frustrating, and I would be grateful for a nudge in any direction. Thanks
WPBeginner Support says
Hi Cheyenne,
You are probably using WordPress.com. Please see our guide on the difference between self hosted WordPress.org vs free WordPress.com blog.
Administrador
Vivek says
I dont know if i should have asked it here or not.. but i’ve found everywhere, but did not recieve didn’t got a right answer. If someone could please address my query.
How can i make a “news feed” like homepage in wordpress. What i want is a page full of grids/images.
I do not want to create a static homepage. I want to update the images regularly. I do not want to change the layout/size of the grid/images. Only the content. Please help. Appreciate your time.
Ona says
Hello,
My company at the moment is at a loss as to what to do as page keeps coming back with an error whenever we try to log in, so we can’t log in and we’ve tried calling the number in the USA and nobody is answering and we can’t ask for support unless we are logged in.
Please please please help
Best regards
Ona
WPBeginner Support says
Hi Ona,
What does error message say?
Administrador
Jack G says
I’ve got a weird problem. I am no longer able to acces my wp-admin site. It just opens up in a strange version of my site which is how my site looks now when I go to the regular site. Any ideas would be helpful.
Cheers
Jack
WPBeginner Support says
Hi Jack,
Please follow instructions in our WordPress troubleshooting guide to figure out what’s causing the issue.
Administrador
Sara says
Hi
1. How Do I Make The Text Smaller in the Mail Chimp Form? Located here:
2.
3. That is:
a. What code do I insert into the correct file?
b. & where in the file do I put it?
4. As I’m not sure if the relevant file is css or php?
5. Are you able to look at the source code & tell me exactly which file it is?
6. My ideal text size is –> font-size: small
Thanks in advance.
Ron says
I had a young man build a WordPress site for our church, and he did give me some training on how to maintain it. I however cannot seem to get anything done on it. Just changing text or pictures in some of the slideshows seems to be beyond my ability to do. Are there people who are basically on retainer for people like me, to make changes when needed for a reasonable monthly cost? We don’t make a lot of changes, but need them done when we want them to be. My site got created around Easter and so that message is still on my page. It is now approaching Christmas and I would like to update it but can’t seem to recall how to do it, and the person who built it is not available to help me.
Thanks,
Ron
WPBeginner Support says
Hi Ron,
There are many freelancing websites like Upwork, Freelancer, and Fiverr. You can find WordPress developers there that can help you make changes to your website at reasonable rates.
Meanwhile, we will recommend you to keep trying. There is a slight learning curve but once you get past this, you will be able to manage your website without paying anyone. WordPress is used by millions of users and most of its userbase consists of non-techy people who are managing their own websites without much difficulty.
Administrador
Sylvia Mason says
I need a little help. I need to know where to access the code on my home page, to fix the bottom of the middle row. Here is my site: you can easily see what I need to clean up. I have fixed it in the customize Crockett Coon Cap page, but that’s not the real page. I can’t save it from there. Where do I find the code to fix it? I can edit all the other pages, and the side bars on my home page, but not the center column. It’s not in appearance, edit.
Thank you!
Sylvia