Do you want to add live chat to your WordPress website?
Live chat lets you interact with the people who visit your website, so you can answer their questions and solve their problems in real-time. This can get you more sales and encourage existing customers to stay loyal to your brand.
In this article, we will show you how to add live chat to your WordPress site, the easy way.
Why Use Live Chat on Your WordPress Site?
The modern customer expects instant answers to their questions, so they can make a quick decision to purchase a product or service.
According to eConsultancy, live chat has the highest level of satisfaction among all the customer service channels. In fact, live chat has a satisfaction level of 73%, compared to email satisfaction (61%) phone (44%,) and even SMS satisfaction, which comes in at 41%.
For more live chat statistics, check out our marketing statistics, trends and facts.
If you run an online store, then live chat can convince customers to buy your products. You can also talk to shoppers who fail to complete their checkout process, and answer any questions or worries they may have.
In this way, live chat can help you recover abandoned carts and get more sales. You might even suggest products that the customer may be interested in, or notify them about a sale that’s happening on your WooCommerce store.
You can also use live chat to provide support to your existing customers in real-time. This can help turn your loyal customers into brand ambassadors who will recommend your business to friends and family.
That being said, let’s take a look at how to easily add a free live chat in WordPress.
Adding Live Chat to WordPress
The easiest way to add a live chat feature to your website is by using LiveChat Inc. It is one of the best live chat solutions for WordPress, and we use it on our own OptinMonster site.
The LiveChat WordPress plugin is free, although you will need to buy a paid subscription to the LiveChat service. Subscriptions start at $20.00 per month, but there’s also a 30-day trial so you can test the service for free.
To get started, head over to the LiveChat website. Then, type in your business email address and select ‘Sign up for free.’
This takes you to a page where you can type in your company, business phone number, and the password that you want to use.
After entering this information, click on ‘Create account.’
After a few moments, you’ll get an email asking you to verify your account. Simply open the email and click on the ‘Verify your account’ button.
Customizing the Appearance of the Live Chat Window
Your LiveChat window needs to grab user’s attention while blending in with the rest of your website and WordPress theme.
To change how the LiveChat windows looks, log into your LiveChat account using the email address and password you entered earlier.
In the left-hand menu, click on Settings. Then, select ‘Chat widget’ and ‘Customization.’
You can now style the live chat window and see your changes applied in real-time.
To start, you can choose a theme for the maximized window and the minimized chat window.
Simply click on ‘Appearance’ to expand this section and then click on the different themes to preview how they will look on your website.
You can also switch between light and dark themes, or apply any of the theme colors.
If you want to change the color of individual elements inside the chat window, then click on the ‘More color settings’ button to get access to some additional controls.
By default, LiveChat will show a ‘Powered by LiveChat’ message at the bottom of the chat window, next to the company logo.
To strengthen your branding, you’ll want to replace this with your own website logo by clicking on the ‘Additional Tweaks’ section.
Then, click on ‘Upload your logo’ and choose the image that you want to show instead.
You can also choose whether to show the agent’s photo, allow customers to rate agents, enable sound notifications, and more.
When you’re happy with how the chat window looks, click on ‘Save changes.’
Setting up Live Chat on Your WordPress Website
The next step is adding LiveChat to your website using the free plugin.
To get started, install and activate the LiveChat plugin. If you need help, then check out our beginner’s guide on how to install a WordPress plugin.
Upon activation, you’ll be asked to log into your LiveChat account. Just type in your email address and click on the ‘Log in’ button.
After a few moments, you’ll see a message that LiveChat has been successfully added to your WordPress website.
Now, if you visit your WordPress website you’ll see the chat bubble in the bottom-right corner of the screen.
Every time someone tries to contact you, you’ll get a notification on your LiveChat account.
To reply to the visitor, simply type your response into the LiveChat dashboard.
How to Find Trained Live Chat Agents
LiveChat makes it easy to add live chat to your WordPress blog or website. However, you also need people to provide real-time support to your visitors.
The easiest solution is to outsource your customer support to LTVPlus, which is a managed live chat service for online businesses.
LTVPlus was started by the co-founder of MaxCDN, the content delivery solution we use on our WPBeginner website.
LTVPlus offers affordable live chat agents who can provide 24/7 support. This allows you to grow your business without having to hire expensive support and sales staff.
By using LiveChat and LTVPlus, you can to add live chat to your website and take your business to the next level. In fact, we’ve used these two services to get more sales on our OptinMonster website.
We hope this tutorial helped you learn how to easily add live chat in WordPress. You may also want to see our list of the best virtual business phone number apps, and how to create a WooCommerce popup to increase sales.
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Can we add chat feature if we have a localhost WordPress
WPBeginner Support says
You would want to reach out to the support for the plugin for if they’re currently offering localhost support but for the moment they would not work on a local installation.
This Website has been a good learning platform in my WordPress Development. Thumbs up
WPBeginner Support says
Glad our content has been helpful
Abdul Jabber says
Thanks for your exclusive post. I want implement chating option without using any plugin if have any tutorial in this issue please send me the link. I will be happy.
hi in firebug i am finding remove marin-buttom space its showing path inline:1,
but i am trying find the original path can u guide me
Trying to add private chat on my site but failed. Please help.
Hello admin… I’m a great fan of wpbeginner.. I’ve searched your website and can’t find this … But, how do I display related post as u do in ur footer after comments..
WPBeginner Support says
Please our tutorial on how to show related posts with thumbnails without using a plugin
Sangie Nativus says
Guest chat access is a great way to get spam. I’ve been looking forever for a chat plugin for WP that uses the same user database. Some let ANYONE join the chat and others require all visitors to register on an external website AND charge you a monthly fee to do so.
I hope Chat Room will deliver exactly what I need. Simple live chat for my users =)
Chat option 1: – is good ONLY if users are registered on your blog. It has NO options for guests at all. (87.8% of people will NOT register at a website just to ask a question or comment) – statistics
Chat option 2: WP and IRC are not good bedfellows. Anyone that’s been in the IRC world for even a short period of time knows how to use the vulnerabilities of WP (i’ll not post here, but easily found) to pull any users IP (even the admin) from the WP via IRC
Chat option 3: Adding a skype button, is akin to adding a facebook button , yahoo messenger button etc.. and has no place in “adding chat to wordpress” at all. (its not adding chat to wordpress) You may as well tell them to just type – add me on skype! and post their user name.
Chat option 4: See answer to chat option 3. Twitter is NOT chat for wordpress, nor is it part, able to be integrated, or otherwise remotely on subject yet again.
This entire blog post “how to add chat into wordpress” – even by title is misleading at best. I would remove options 2 – 4. (especially the IRC option for noobs, you’re just opening a new user up to vulnerabilities they have no idea how to patch) And clarifying that option 1 is only for registered users.
A link to your post (and my comment) has been supplied on our vulnerability site, i’ll be interested to see how your post changes if at all.
WPBeginner Support says
Thanks for your time to analyze our post.
1. We did mention in the article that the first option will only work for registered users.
2. Our second option uses Kiwiirc which is actually web app. We don’t think that it makes a WordPress site vulnerable.