Trusted WordPress tutorials, when you need them most.
Beginner’s Guide to WordPress
25 Million+
Websites using our plugins
Years of WordPress experience
WordPress tutorials
by experts

How to Add Free Live Chat in WordPress (The Easy Way)

Editorial Note: We earn a commission from partner links on WPBeginner. Commissions do not affect our editors' opinions or evaluations. Learn more about Editorial Process.

Do you want to add live chat to your WordPress website?

Live chat lets you interact with website visitors in real-time, so you can answer their questions and solve their problems immediately. This can get you more sales and encourage existing customers to stay loyal to your brand.

In this article, we will show you how to easily add live chat to your WordPress site the easy way.

Adding free live chat in WordPress

Why Use Live Chat on Your WordPress Site?

According to eConsultancy, live chat has the highest level of satisfaction among all the customer service channels. In fact, live chat has a satisfaction level of 73%, which is much higher than email, phone, and SMS satisfaction.

For more live chat statistics, check out our marketing statistics, trends, and facts.

If you run an ecommerce store or have a small business, then live chat can convince customers to buy your products. You can also talk to shoppers who fail to complete the checkout process, which can help you recover abandoned carts. You might even suggest products or notify customers about a sale.

Additionally, you can use live chat to provide support to your existing customers in real-time and turn them into brand ambassadors who will recommend your business to friends and family.

A live chat feature, on a WordPress website

That being said, let’s take a look at how to easily add a free live chat in WordPress.

Adding Live Chat to WordPress

The easiest way to add a live chat feature to your website is by using LiveChat Inc. It is one of the best WordPress live chat solutions, and we use it on our own OptinMonster site.

You can learn more about it in our LiveChat review.

The LiveChat WordPress plugin is free, although you will need to buy a paid subscription to the LiveChat service. Subscriptions start at $20.00 per month, but there’s also a 30-day trial, so you can test the service for free.

To get started, head over to the LiveChat website. Then, type in your business email address and select ‘Sign up for free.’

Sign up for Free on Live Chat

This takes you to a page where you can type in your company, business phone number, and password that you want to use.

After entering this information, click on ‘Create account.’

Creating a LiveChat account for a WordPress website

After a few moments, you’ll get an email asking you to verify your account. Simply open the email and click on the ‘Verify your account’ button.

Customizing the Appearance of the Live Chat Window

Your LiveChat window needs to grab users’ attention while complimenting your WordPress theme.

To change how the LiveChat windows look, log in to your LiveChat account using the email address and password you entered earlier.

In the left-hand menu, click on Settings. Then, select ‘Chat widget’ and ‘Customization.’

Customizing the LiveChat window for WordPress

You can now style the live chat window and see your changes applied in real time.

To start, you can choose a theme for the maximized window and the minimized chat window.

Simply click on ‘Appearance’ to expand this section, and then click on the different themes to preview how they will look on your WooCommerce or similar store.

Creating a custom, branded live chat agent for WordPress

You can also switch between light and dark themes or apply any of the theme colors.

If you want to change the color of individual elements inside the chat window, then click on the ‘More color settings’ button to get access to some additional controls.

Changing the color settings in a live chat window

For tips on designing your chat window, see our step-by-step guide on how to choose the perfect color scheme.

By default, LiveChat will show a ‘Powered by LiveChat’ message at the bottom of the chat window, next to the company logo.

To strengthen your branding, you’ll want to replace this with your own website logo by clicking on the ‘Additional Tweaks’ section.

Adding your own logo to a WordPress live chat window

Then, click on ‘Upload your logo’ and choose the image that you want to show instead.

You can also choose whether to show the agent’s photo, allow customers to rate agents, enable sound notifications, and more.

When you’re happy with how the chat window looks, click on ‘Save changes.’

Setting Up Live Chat on Your WordPress Website

The next step is adding LiveChat to your online marketplace or store using the free plugin.

To get started, install and activate the LiveChat plugin. If you need help, then check out our beginner’s guide on how to install a WordPress plugin.

Upon activation, you’ll be asked to log into your LiveChat account. Just type in your email address and click on the ‘Log in’ button.

Logging into the LiveChat account in a WordPress dashboard

After a few moments, you will see a message that LiveChat has been successfully added to your WordPress website. Clicking on that bubble will open a live chat widget on your screen.

Now, if you visit your WordPress website, you’ll see the chat bubble in the bottom-right corner of the screen.

A live chat bubble on a WordPress website

Every time someone tries to contact you, you’ll get a notification on your LiveChat account.

To reply to the visitor, simply type your response into the LiveChat dashboard.

Managing your live chat messages in real-time

How to Find Trained Live Chat Agents

LiveChat makes it easy to add live chat to your WordPress blog or website. However, you also need people to provide real-time support to your visitors.

The easiest solution is to outsource your customer support to LTVPlus, which is a managed live chat service for online businesses.

LTVPlus website

LTVPlus was started by the co-founder of MaxCDN, the content delivery solution we use on our WPBeginner website.

LTVPlus offers affordable live chat agents who can provide 24/7 support. This allows you to grow your business without having to hire expensive support and sales staff.

By using LiveChat and LTVPlus, you can add live chat to your website and take your business to the next level. In fact, we’ve used these two services to get more sales on our OptinMonster website.

We hope this tutorial helped you learn how to easily add live chat in WordPress. You may also want to see our list of the best virtual business phone number apps and our WordPresss tutorial on how to create a WooCommerce popup to increase sales.

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

Disclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. See how WPBeginner is funded, why it matters, and how you can support us. Here's our editorial process.

Editorial Staff

Editorial Staff at WPBeginner is a team of WordPress experts led by Syed Balkhi with over 16 years of experience in WordPress, Web Hosting, eCommerce, SEO, and Marketing. Started in 2009, WPBeginner is now the largest free WordPress resource site in the industry and is often referred to as the Wikipedia for WordPress.

The Ultimate WordPress Toolkit

Get FREE access to our toolkit - a collection of WordPress related products and resources that every professional should have!

Reader Interactions

13 CommentsLeave a Reply

  1. Syed Balkhi says

    Hey WPBeginner readers,
    Did you know you can win exciting prizes by commenting on WPBeginner?
    Every month, our top blog commenters will win HUGE rewards, including premium WordPress plugin licenses and cash prizes.
    You can get more details about the contest from here.
    Start sharing your thoughts below to stand a chance to win!

    • WPBeginner Support says

      You would want to reach out to the support for the plugin for if they’re currently offering localhost support but for the moment they would not work on a local installation.


  2. Abdul Jabber says

    Thanks for your exclusive post. I want implement chating option without using any plugin if have any tutorial in this issue please send me the link. I will be happy.

  3. mohan says

    hi in firebug i am finding remove marin-buttom space its showing path inline:1,
    but i am trying find the original path can u guide me

  4. Prince says

    Hello admin… I’m a great fan of wpbeginner.. I’ve searched your website and can’t find this … But, how do I display related post as u do in ur footer after comments..

  5. Sangie Nativus says

    Guest chat access is a great way to get spam. I’ve been looking forever for a chat plugin for WP that uses the same user database. Some let ANYONE join the chat and others require all visitors to register on an external website AND charge you a monthly fee to do so.

    Lame :E

    I hope Chat Room will deliver exactly what I need. Simple live chat for my users =)

  6. analyzes says

    Chat option 1: – is good ONLY if users are registered on your blog. It has NO options for guests at all. (87.8% of people will NOT register at a website just to ask a question or comment) – statistics

    Chat option 2: WP and IRC are not good bedfellows. Anyone that’s been in the IRC world for even a short period of time knows how to use the vulnerabilities of WP (i’ll not post here, but easily found) to pull any users IP (even the admin) from the WP via IRC

    Chat option 3: Adding a skype button, is akin to adding a facebook button , yahoo messenger button etc.. and has no place in “adding chat to wordpress” at all. (its not adding chat to wordpress) You may as well tell them to just type – add me on skype! and post their user name.

    Chat option 4: See answer to chat option 3. Twitter is NOT chat for wordpress, nor is it part, able to be integrated, or otherwise remotely on subject yet again.

    This entire blog post “how to add chat into wordpress” – even by title is misleading at best. I would remove options 2 – 4. (especially the IRC option for noobs, you’re just opening a new user up to vulnerabilities they have no idea how to patch) And clarifying that option 1 is only for registered users.

    A link to your post (and my comment) has been supplied on our vulnerability site, i’ll be interested to see how your post changes if at all.

    toodles :)

    • WPBeginner Support says

      Thanks for your time to analyze our post.

      1. We did mention in the article that the first option will only work for registered users.
      2. Our second option uses Kiwiirc which is actually web app. We don’t think that it makes a WordPress site vulnerable.


Leave A Reply

Thanks for choosing to leave a comment. Please keep in mind that all comments are moderated according to our comment policy, and your email address will NOT be published. Please Do NOT use keywords in the name field. Let's have a personal and meaningful conversation.