Do you want to add live chat to your WordPress website?
Live chat lets you interact with visitors in real time, so you can answer their questions and solve their problems immediately. This can get you more sales and encourage existing customers to stay loyal to your brand.
In this article, we will show you how to add live chat to your WordPress site the easy way.
Why Use Live Chat on Your WordPress Site?
According to eConsultancy, live chat has the highest level of satisfaction among all the customer service channels. In fact, live chat has a satisfaction level of 73%, which is much higher than email, phone, and SMS satisfaction.
For more live chat statistics, check out our marketing statistics, trends, and facts.
If you run an online store, then live chat can convince customers to buy your products. You can also talk to shoppers who fail to complete the checkout process, which can help you recover abandoned carts. You might even suggest products or notify customers about a sale.
You can also use live chat to provide support to your existing customers in real time and turn them into brand ambassadors who will recommend your business to friends and family.
That being said, let’s take a look at how to easily add a free live chat in WordPress.
Adding Live Chat to WordPress
The LiveChat WordPress plugin is free, although you will need to buy a paid subscription to the LiveChat service. Subscriptions start at $20.00 per month, but there’s also a 30-day trial, so you can test the service for free.
This takes you to a page where you can type in your company, business phone number, and password that you want to use.
After entering this information, click on ‘Create account.’
After a few moments, you’ll get an email asking you to verify your account. Simply open the email and click on the ‘Verify your account’ button.
Customizing the Appearance of the Live Chat Window
Your LiveChat window needs to grab users’ attention while complimenting your WordPress theme.
To change how the LiveChat windows look, log in to your LiveChat account using the email address and password you entered earlier.
In the left-hand menu, click on Settings. Then, select ‘Chat widget’ and ‘Customization.’
You can now style the live chat window and see your changes applied in real time.
To start, you can choose a theme for the maximized window and the minimized chat window.
Simply click on ‘Appearance’ to expand this section, and then click on the different themes to preview how they will look on your WooCommerce or similar store.
You can also switch between light and dark themes or apply any of the theme colors.
If you want to change the color of individual elements inside the chat window, then click on the ‘More color settings’ button to get access to some additional controls.
For tips on designing your chat window, please see our guide on how to choose the perfect color scheme.
By default, LiveChat will show a ‘Powered by LiveChat’ message at the bottom of the chat window, next to the company logo.
To strengthen your branding, you’ll want to replace this with your own website logo by clicking on the ‘Additional Tweaks’ section.
Then, click on ‘Upload your logo’ and choose the image that you want to show instead.
You can also choose whether to show the agent’s photo, allow customers to rate agents, enable sound notifications, and more.
When you’re happy with how the chat window looks, click on ‘Save changes.’
Setting up Live Chat on Your WordPress Website
The next step is adding LiveChat to your online marketplace or store using the free plugin.
Upon activation, you’ll be asked to log into your LiveChat account. Just type in your email address and click on the ‘Log in’ button.
After a few moments, you’ll see a message that LiveChat has been successfully added to your WordPress website.
Now, if you visit your WordPress website, you’ll see the chat bubble in the bottom-right corner of the screen.
Every time someone tries to contact you, you’ll get a notification on your LiveChat account.
To reply to the visitor, simply type your response into the LiveChat dashboard.
How to Find Trained Live Chat Agents
LiveChat makes it easy to add live chat to your WordPress blog or website. However, you also need people to provide real-time support to your visitors.
The easiest solution is to outsource your customer support to LTVPlus, which is a managed live chat service for online businesses.
LTVPlus was started by the co-founder of MaxCDN, the content delivery solution we use on our WPBeginner website.
LTVPlus offers affordable live chat agents who can provide 24/7 support. This allows you to grow your business without having to hire expensive support and sales staff.
We hope this tutorial helped you learn how to easily add live chat in WordPress. You may also want to see our list of the best virtual business phone number apps and how to create a WooCommerce popup to increase sales.