Are you looking for the best WooCommerce CRM for your online store?
A WooCommerce CRM can help you manage your customers, improve business decisions, and create a better experience for your customers overall.
In this article, we’ll share the best WooCommerce CRM in the market today.
Why Use a WooCommerce CRM?
Using a WooCommerce Customer Relationship Management (CRM) tool will help you manage your customer data, send personalized marketing messages, and make better overall decisions about your business.
Most eCommerce stores need a way to manage new contacts and customers. In the early days of your online business, you might only use a spreadsheet to analyze customer information, order status, and order data.
But, as your online store grows, it’s easy for orders to slip through the cracks and customers to get mismanaged.
WooCommerce CRM software helps to solve the problem of managing customer relationships as your eCommerce business scales.
You’ll be able to easily manage, store, and analyze your customer and purchasing data. This data can be used by your sales, marketing, and support teams for marketing automation and personalization.
Overall, WooCommerce CRM systems can help your online store increase sales, build customer relationships, and deliver a better experience across the board.
They can also improve your customer retention since your customers will be happier and stay with you longer.
That being said, let’s take a look at the best WooCommerce CRM solutions that you can use along with your WordPress website.
Even though it’s incredibly feature-rich, it’s still user-friendly. Drip has intelligent marketing campaign tools and advanced email segmentation features. There are even automated workflows pre-built for WooCommerce store owners.
You’ll get contact management features, eCommerce user tracking, customer segmentation, actionable reports, and support for one-on-one conversations with your customers.
There are various customer support options available via live chat, webinars, beginner-friendly documentation, and in-depth online courses and training modules.
Finally, you can grow your store with bundled social media workflows to help you generate leads from Facebook and Instagram.
Pricing: For those just getting started, there’s a 14-day free trial. Once the trial is up, the paid Drip plans start at $39 per month for up to 2,500 subscribers.
HubSpot for WooCommerce lets you easily connect the powerful HubSpot CRM to your WooCommerce store.
With the WooCommerce plugin, you can automatically sync your users, products, and orders with HubSpot in real time.
Some useful CRM features include customer tracking, contact segmenting, shopping cart abandonment emails, email templates, and in-depth store analytics data.
There are also built-in ad management tools for Facebook, Instagram, LinkedIn, and Google that you can use to grow your WooCommerce store.
You’ll also find 7 different eCommerce reports that will give you detailed data about your customer profiles, market trends, traffic, onsite behavior, and more.
Pricing: You can access the HubSpot CRM, HubSpot WordPress CRM plugin, and the HubSpot WooCommerce plugin for free. There’s also other free tools like a landing page builder, live chat software, and more.
If you need access to more features, you can upgrade to individual service plans, or upgrade to the Growth Suite bundle which starts at $45 per month.
Constant Contact is a popular email marketing and CRM provider. This all-in-one tool lets you store your contacts, manage your customer data, and track your customer activity, from a single dashboard.
Once you connect Constant Contact to WooCommerce, your contacts will be automatically synced.
There are a ton of unique features built specifically to improve your WooCommerce store and make more sales.
For example, you can drag and drop your products from your catalog directly into your emails, segment your contacts and send targeted offers, send trackable coupons and promo codes, and more.
You can create various automated email campaigns like welcome sequences, follow-up emails, and abandoned cart emails.
There are even social media marketing and advertising tools you can use to reach new customers.
There are a ton of integrations available with third-party apps. This means you can simply integrate Constant Contact with tools you’re already using, like WPForms.
Pricing: Constant Contact pricing is based on the number of contacts, starting at $12 per month. If you want to add team members to your account, then you’ll need the Standard plan that starts at $35 per month.
WPBeginner readers can take advantage of our free 60-day trial and 20% off your plan using our Constant Contact coupon code.
FunnelKit Automations, formerly Autonami, is another popular CRM and marketing automation tool for WooCommerce.
This WooCommerce CRM has tools to manage customers, customize WooCommerce emails, create email and SMS campaigns, track your visitor’s store activity, and more.
FunnelKit Automations gives you a 360-degree view of your customers. You can see details about your contacts, like orders placed, items bought, coupons used, average order value, and more, all from one place.
You’ll also find a built-in library of pre-made workflows to help you quickly set up broadcast and automated email campaigns right from your WordPress dashboard.
Plus, you can track each customer’s journey through your automations. You can see what automations they entered, on what date, the next run time, engagement, current status, and more.
Pricing: FunnelKit Automations starts at $249.50 per year and includes unlimited email and SMS automations, contact profiles, and detailed analytics.
Brevo, formerly known as Sendinblue, is one of the best email marketing software in the industry. Beyond the advanced email tools, there’s a free WooCommerce CRM plugin that will automatically sync your WooCommerce store with Brevo.
With Brevo, you’ll be able to synchronize all of your WooCommerce customer data instantly and improve customer management with a single tool.
You can segment your customers based on purchasing behaviors, use the collection of email templates to send email newsletters, and more.
This tool allows you to create custom automated email sequences that can trigger automatically. For example, you can send an automated email when a customer adds an item to their cart but doesn’t complete the purchase.
One stand-out feature is the ability to send marketing and transactional text messages (SMS) straight from your WooCommerce dashboard.
The WooCommerce plugin also integrates with other marketing features that Brevo offers like, custom sign-up forms, Facebook ads, retargeting features, and more.
You can also use Brevo as an SMTP service to send your transactional emails like order receipts, password reset emails, and more with a high email deliverability rate. You just need to use the WP Mail SMTP plugin to connect Brevo to WordPress.
Pricing: Brevo has a free account for sending up to 300 emails per day.
If you need to send unlimited daily emails, then the Starter plan starts at $25 per month, while the Business plan adds advanced marketing automation features starting at $65 per month.
Pipedrive is a sales CRM designed to help you manage your leads and deals and track communication with your customers. This CRM will help to streamline your sales and marketing process.
You can use a tool like Zapier or Automate.io to integrate Pipedrive with your WooCommerce store.
Once you set up the WooCommerce integration, all of your lead and order data will automatically be sent to Pipedrive.
Since Pipedrive is designed for sales teams, you’ll find all kinds of advanced functionality like sales reporting, forecasting, customizable pipelines, detailed activity log, and email integrations.
The built-in reporting tools will help you improve your conversion rates and see how your store performs across the board.
There’s also a growing library of integrations and addons, so you can connect your CRM to any other marketing tools you’re already using.
Pricing: Pipedrive starts at $14.90 per month when billed annually. The Advanced plan starts at $27.90 per month for users who need advanced marketing automation features.
Note: We looked at many other WooCommerce CRM tools like Metrilo, Salesforce, WP ERP, Zero BS CRM, Ninjodo, Woosync, Magento, Agile CRM, Jetpack CRM, and others. But, we decided not to list them here to make your decision as easy as possible.
Bonus: Conversion Tools for WordPress
The WooCommerce customer relationship management tools above will help you streamline your customer relationship, sales, and marketing efforts.
However, there are additional tools you can use to improve conversions, get more leads, add popups to your site, and more.
With the WooCommerce integration, there are all kinds of features that’ll help you add leads to your WooCommerce CRM of choice.
For example, you can use high-performing popup form templates to collect leads, send personalized messages, run split tests, and much more.
Aside from WooCommerce, OptinMonster also integrates with other popular eCommerce platforms like Shopify, Squarespace, BigCommerce, and more.
Pricing: OptinMonster premium plans start at $49.50 per month when billed annually.
It allows you to add all kinds of custom field options to collect the exact customer information you require.
You can use WPForms to collect leads and then send them directly to your WooCommerce CRM of choice.
For example, you can use WPForms as a connector to link your leads with CRM providers like Drip, Brevo, Constant Contact, Mailchimp, and more.
Or, you can use the Zapier integration to link your forms and optins with Agile CRM and Pipedrive.
Pricing: WPForms starts at $49.50 per year. But, you need at least the Plus plan, which is $99.50 per year, to connect your forms to popular CRM options. There’s also a free plan that allows you to create basic forms.
MonsterInsights is the best analytics solution for WordPress, used by over 3 million sites. It allows you to simply install Google Analytics in WordPress and shows your analytics stats right in your WordPress dashboard.
It also comes with an eCommerce analytics addon, so you can track your customer activity to see what’s working for your new and existing customers.
After you set up WooCommerce user tracking in WordPress, you’ll be able to see your conversation rate, revenue, transactions, average order value, and more.
You can use this data to improve your online store, understand customer behavior, and convert more visitors into customers.
We hope this article helped you find the best WooCommerce CRM for WordPress. You may also want to see our list of the top help desk software and the best business phone services for small business owners.