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O que fazer quando você está bloqueado fora da administração do WordPress (wp-admin)

Nota editorial: Ganhamos uma comissão de links de parceiros no WPBeginner. As comissões não afetam as opiniões ou avaliações de nossos editores. Saiba mais sobre Processo editorial.

Está tendo problemas para fazer login na área de administração do WordPress?

Isso pode ser causado por vários motivos diferentes, o que dificulta a solução de problemas para iniciantes.

Neste artigo, mostraremos o que fazer quando você estiver bloqueado no administrador do WordPress (wp-admin) para que possa recuperar o acesso ao seu site.

What To Do When You Are Locked Out of WordPress Admin (wp-admin)

Por que você está bloqueado na administração do WordPress?

Frequentemente ouvimos usuários que estão bloqueados na área de administração do WordPress. Isso é frustrante e pode paralisar sua produtividade. Você não pode escrever posts, responder a comentários ou fazer qualquer trabalho em seu site do WordPress.

Se estiver com problemas para fazer login no site de outra pessoa, entre em contato com o proprietário ou administrador do site para informá-lo. Ele pode explicar por que você não tem acesso ou trabalhar com você para resolver o problema. Eles podem explicar por que você não tem acesso ou trabalhar com você para resolver o problema.

Se você for o proprietário do site, poderá seguir as etapas de solução de problemas abaixo.

Há alguns motivos pelos quais você pode estar bloqueado no administrador do WordPress, portanto, vamos analisar cada um deles, um por um. Esperamos que, por meio desse processo de eliminação, você consiga descobrir a solução para o seu problema.

Você também pode consultar nosso guia de solução de problemas do WordPress para descobrir o que está causando o problema e como corrigi-lo. Talvez você também encontre uma solução em nossa lista dos erros mais comuns do WordPress e como corrigi-los.

Dito isso, vamos dar uma olhada em algumas medidas que você pode tomar quando estiver bloqueado no administrador do WordPress. Você pode usar os links abaixo para navegar rapidamente até a mensagem de erro exibida:

Erro ao estabelecer conexão com o banco de dados

Error Establishing Database Connection

Você está vendo o aviso “Erro ao estabelecer conexão com o banco de dados” em todas as páginas do seu site? Essa mensagem é exibida por vários motivos, como um banco de dados corrompido ou problemas com seu servidor de hospedagem na Web.

Se estiver vendo esse erro ao tentar fazer login, consulte o nosso guia sobre como corrigir o erro ao estabelecer uma conexão com o banco de dados no WordPress.

Erro interno do servidor 500

Internal Server Error

Outro erro do WordPress que um iniciante pode encontrar é o “Internal Server Error” ou, às vezes, “500 Internal Server Error”. Esse erro é exibido quando há algo errado, mas o servidor não consegue identificar onde está o problema.

Se você vir essa mensagem ao tentar fazer login no WordPress, siga as etapas do nosso guia sobre como corrigir o erro interno do servidor 500 no WordPress.

Erro 404 “Not Found” (Não encontrado)

Às vezes, os usuários cometem um erro ao alterar o endereço do WordPress e o endereço do site nas configurações do WordPress. Na próxima vez que tentam fazer login na área de administração, eles veem o erro “Erro 404 – Não encontrado”.

WordPress Address and Site Address

Se isso estiver acontecendo com você, consulte nosso guia sobre como alterar os URLs do seu site WordPress. Não será possível usar o Método 1 porque você não pode fazer login, mas os outros métodos devem livrá-lo do problema.

Observação: se você conseguir fazer login no site, mas vir o erro 404 ao visualizar uma de suas postagens, o problema é outro. Você pode saber como corrigir o problema em nosso guia sobre como corrigir postagens do WordPress que retornam erro 404.

Erro 403 Forbidden

Forbidden Error

Alguns usuários relatam ter visto o erro “HTTP Error 403 – Forbidden” ao tentar fazer login no wp-admin. Esse erro pode ser causado por permissões de arquivo incorretas, plug-ins de segurança mal codificados ou pela configuração do servidor.

Se você estiver vendo esse erro, nosso guia sobre como corrigir o erro 403 Forbidden no WordPress o ajudará a rastrear e corrigir o problema.

401 Unauthorized Error (Erro não autorizado)

Unauthorized Error

Outra mensagem que você poderá ver quando estiver bloqueado na administração do WordPress é o erro 401. Esse erro às vezes é acompanhado de uma mensagem que diz: “Acesso negado devido a credenciais inválidas” ou “Autorização necessária”.

Você poderá ver essa mensagem se tiver protegido com senha a pasta de administração do WordPress. Ela também pode ser causada por um plug-in de segurança do WordPress ou por medidas de segurança adotadas por sua empresa de hospedagem.

Consulte nosso guia sobre como corrigir o erro 401 no WordPress para conhecer seis soluções que o ajudarão a recuperar o acesso ao seu site.

Logins limitados

Limited Logins

Por padrão, o WordPress permite que os usuários digitem as senhas quantas vezes quiserem. Os hackers podem tentar explorar isso usando scripts que inserem combinações diferentes até que seu site seja quebrado.

Para evitar isso, recomendamos que você limite o número de tentativas de login com falha por usuário. No entanto, isso pode significar que você ficará bloqueado em seu próprio site quando digitar a senha errada muitas vezes.

Se você estiver nessa situação, siga as etapas do nosso guia sobre como desbloquear o Limit Login Attempts no WordPress.

Tela branca da morte

White Screen of Death

Você está vendo uma tela branca no seu administrador do WordPress? Esse problema costuma ser chamado de tela branca da morte do WordPress.

Isso acontece quando você esgota o limite de memória. Isso pode ser causado por um plug-in ou tema mal codificado ou por uma hospedagem na Web não confiável.

Se estiver vendo esse erro, consulte o nosso guia sobre como corrigir a tela branca da morte do WordPress.

Problema de senha incorreta

Incorrect Password Issue

Não há nada mais frustrante do que ser informado de que usou a senha errada quando você tem certeza de que não usou e até verificou se o caps lock não está ativado.

Isso pode acontecer se você tiver sido vítima de um hack ou se estiver apenas cometendo um erro honesto.

Pior ainda, quando você tenta alterar sua senha, nunca recebe o e-mail porque ele vai para um endereço ao qual você não tem mais acesso.

Felizmente, há outra maneira de redefinir sua senha do WordPress no phpMyAdmin. Esse método pode ser um pouco complicado para novos usuários, mas é sua melhor esperança de recuperar o acesso à área de administração.

Problemas com plug-ins

Você pode estar bloqueado na administração do WordPress devido a um plug-in ou tema com defeito. Esse pode ser o caso se você não conseguir fazer login no administrador do WordPress depois de instalar um novo plug-in ou se a mensagem de erro mencionar ‘wp-content/plugins/’.

Deactivate All Plugins

Para recuperar o acesso ao seu site, será necessário desativar temporariamente os plug-ins. Você pode fazer isso usando o FTP ou o phpMyAdmin seguindo nosso guia passo a passo sobre como desativar todos os plugins quando não for possível acessar o wp-admin.

Perda de privilégios de administrador

Às vezes, você pode conseguir fazer login no seu administrador do WordPress, mas não vê nenhuma funcionalidade do administrador. Por exemplo, você não tem acesso aos seus temas ou plug-ins.

Isso pode acontecer se as permissões de usuário foram modificadas. Pode ser que hackers tenham infectado seu site e, em seguida, excluído seus privilégios de administrador.

Nesse caso, você deve adicionar um usuário administrador ao banco de dados do WordPress via MySQL (phpMyAdmin).

Add an Admin User via MySQL

Site WordPress hackeado

Se você suspeitar que seu site foi hackeado, há outras medidas que podem ser necessárias.

Um site invadido pode ter uma aparência diferente, exibir conteúdo diferente ou reproduzir automaticamente música ou outra mídia. Pior ainda, ele pode estar infectando seus visitantes com vírus, portanto, você precisa agir rapidamente.

Você pode começar com nosso guia para iniciantes sobre como corrigir seu site WordPress invadido. Mostraremos a você como identificar a invasão, restaurar seu site a partir de um backup e remover qualquer malware.

Depois disso, você deve proteger seu site contra ataques futuros. Mostramos como fazer isso em nosso guia definitivo de segurança do WordPress.

Atualização e redirecionamento da página de login

Login Page Refreshing and Redirecting

Outro tipo de erro de login é quando a página de login do WordPress continua sendo atualizada e redirecionada para a tela de login.

Isso pode ocorrer devido a valores incorretos para os campos URL do site e URL inicial na tabela de opções do WordPress. Também pode ser causado por configurações de permalink mal configuradas ou redirecionamentos definidos no arquivo .htaccess.

Para corrigir esse problema, consulte nosso guia sobre como corrigir o problema de atualização e redirecionamento da página de login do WordPress.

Erro “This Has Been Disabled

Ao tentar fazer login na área de administração do WordPress, você vê o erro “This has been disabled”? Essa mensagem é exibida quando você acessa o endereço de administração errado.

Uma prática comum de segurança do WordPress é alterar o URL padrão de login do administrador (domain.com/wp-admin) para algo personalizado. Isso pode ajudar a evitar que hackers e bots fiquem martelando seu URL de login para tentar obter acesso.

Se você esquecer que o URL foi alterado e acessar o antigo, verá essa mensagem de erro. Se você esqueceu o endereço correto, consulte nosso guia para iniciantes sobre como encontrar o URL de login do WordPress.

Erro “Brevemente indisponível para manutenção programada

'Briefly Unavailable for Scheduled Maintenance' Error

Você está vendo o erro “Brevemente indisponível para manutenção programada” no WordPress? Esse erro geralmente aparece durante a atualização do núcleo, dos plug-ins ou dos temas do WordPress.

Mas se o seu site WordPress não conseguir concluir a atualização, você ficará preso no modo de manutenção.

Para corrigir o problema, você deve consultar nosso guia sobre como corrigir o erro Briefly Unavailable for Scheduled Maintenance no WordPress. O guia também explicará por que o erro ocorre e como evitá-lo no futuro.

Erros de sintaxe do PHP

PHP Syntax Errors

Erros de PHP podem ocorrer depois que você cola um trecho de código de um tutorial ou site do WordPress. O código errado pode fazer com que seu site deixe de funcionar corretamente e impedir que você faça login.

Geralmente, os iniciantes usam o editor integrado do WordPress em seu painel de controle. Esse recurso é útil, mas pode levar a um desastre se você não souber o que está fazendo.

É por isso que escrevemos nosso guia para iniciantes sobre como colar trechos da Web no WordPress.

Observação: em muitos casos, é mais seguro usar um plug-in de snippets de código como o WPCode em vez de inserir diretamente o código personalizado. Para obter mais detalhes, consulte nosso guia sobre como adicionar código personalizado com segurança no WordPress.

Se o acesso ao administrador do WordPress estiver bloqueado por causa de um trecho de código, será necessário corrigir o problema manualmente usando um programa de FTP como o FileZilla para acessar seus arquivos. Se você não estiver familiarizado com o FTP, consulte nosso guia para iniciantes sobre FTP.

Depois de se conectar ao seu site WordPress usando o software FTP, siga nosso guia sobre como corrigir erros de sintaxe no WordPress para corrigir ou remover o código que você adicionou.

Seu site está enfrentando um problema técnico

Site is experiencing technical difficulties

Às vezes, ao tentar acessar a área de administração do WordPress, você pode ver uma tela branca ou uma mensagem dizendo: “O site está com dificuldades técnicas. Verifique a caixa de entrada de seu e-mail de administração do site para obter instruções”.

Você precisará fazer login na sua conta de e-mail de administrador e abrir a caixa de entrada.

Você verá um e-mail automático do WordPress que informará qual tema ou plug-in está causando problemas no seu site. Ele também fornece um link de login para que você possa acessar o administrador do WordPress.

Email from WordPress about technical problem in your site

Basta clicar no link e você poderá acessar o administrador do WordPress no modo de recuperação. Em seguida, será necessário desativar o plug-in ou o tema que está causando os problemas em seu site.

No entanto, talvez você não receba esse e-mail com o link de login. Nesse caso, consulte nosso guia sobre como usar o modo de recuperação do WordPress.

Esperamos que este tutorial tenha ajudado você a corrigir o problema de “bloqueio do administrador do WordPress”. Talvez você também queira saber como escolher a melhor hospedagem do WordPress ou conferir nossa lista de plug-ins obrigatórios para expandir seu site.

Se você gostou deste artigo, inscreva-se em nosso canal do YouTube para receber tutoriais em vídeo sobre o WordPress. Você também pode nos encontrar no Twitter e no Facebook.

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Editorial Staff at WPBeginner is a team of WordPress experts led by Syed Balkhi with over 16 years of experience in WordPress, Web Hosting, eCommerce, SEO, and Marketing. Started in 2009, WPBeginner is now the largest free WordPress resource site in the industry and is often referred to as the Wikipedia for WordPress.

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229 ComentáriosDeixe uma resposta

  1. Syed Balkhi says

    Hey WPBeginner readers,
    Did you know you can win exciting prizes by commenting on WPBeginner?
    Every month, our top blog commenters will win HUGE rewards, including premium WordPress plugin licenses and cash prizes.
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  2. Carl says

    I seem to have a hacker trying to access my back end using the Admin account and they keep locking me out of my own site. Is there a way to reset this lockout since this seems to be happening quite often to my site. I try to block the IP addresses of the hackers once I get access back but low and behold they did it again. Locked out and can’t login as Admin.

    Once I get back in I will prob create another user with all access so I am not completely locked out again but being locked out as Admin is getting quite frustrating. I think it is a plugin I installed that is setup to block the user if they fail to login correctly, too bad there is no way to assign an IP address to my Admin user since I have a static IP and only log in from the same internet connection when editing my site

    Any ideas on what I should do? thanks!

  3. Eline says

    So I changed a code in functions.php and therefore an error occurred. My website isn’t loading anymore and I can’t log into the admin. I tried using FileZilla and followed the exact steps as you described. I was able to change the functions.php and removed the code. However, my website is still not working. I really don’t know what to do, hope you can help.

    • WPBeginner Support says

      Do you see an error message when you visit your website?

      Are you sure you fixed the correct functions.php file? Each WordPress theme installed on your site has a functions.php file.

      Try switching to a default theme by renaming, /themes/ folder to /themes.old/ inside wp-content directory. Then create a new themes folder and then download Twenty Sixteen theme from WordPress.org. Unzip the theme and upload it to the new themes directory.

      Administrador

      • Eline says

        Hi, I managed to fix my website by replacing my functions.php in FileZilla by the functions.php from my theme which I found on the internet. Thank you for all the helpful information because otherwise I wouldn’t have known about FileZilla. I’m relieved that my website is fixed now!

  4. Nedžla says

    Hello,

    I tried to change the footer letter color in the code (imported the code and deleted it in 2 or 3 places). Now I can not access my admin or open the page. It is a HTTP ERROR 500! Please help, it is my first page on WordPress and I do not want to loose it! Thank you.

  5. Martin says

    Warning: Cannot modify header information – headers already sent by (output started at /home/windwapc/public_html/wp-content/themes/madar-lite/inc/customizer.php:392) in /home/windwapc/public_html/wp-login.php on line 390

    Warning: Cannot modify header information – headers already sent by (output started at /home/windwapc/public_html/wp-content/themes/madar-lite/inc/customizer.php:392) in /home/windwapc/public_html/wp-login.php on line 403

    Warning: Cannot modify header information – headers already sent by (output started at /home/windwapc/public_html/wp-content/themes/madar-lite/inc/customizer.php:392) in /home/windwapc/public_html/wp-includes/pluggable.php on line 898

    Warning: Cannot modify header information – headers already sent by (output started at /home/windwapc/public_html/wp-content/themes/madar-lite/inc/customizer.php:392) in /home/windwapc/public_html/wp-includes/pluggable.php on line 899

    Warning: Cannot modify header information – headers already sent by (output started at /home/windwapc/public_html/wp-content/themes/madar-lite/inc/customizer.php:392) in /home/windwapc/public_html/wp-includes/pluggable.php on line 900

    Warning: Cannot modify header information – headers already sent by (output started at /home/windwapc/public_html/wp-content/themes/madar-lite/inc/customizer.php:392) in /home/windwapc/public_html/wp-includes/pluggable.php on line 1171

    This is what I see in my screen when I click on view admin in other to access my dashboard Please someone should help me.

    • WPBeginner Support says

      Seems like issue with a theme or plugin installed on your site. Try deactivating all plugin and switching to a default theme like Twenty Sixteen. This will help you figure out which plugin or your theme is causing the issue.

      Administrador

      • Teresa says

        I have the same issue, however I cannot even log into my dashboard. I did go to my pluggable.php file and deleted all the spaces and extra lines but the problem still persists.

        • WPBeginner Support says

          Hi Teresa,

          Why you deleted the pluggable.php file? It is a core file and you are not supposed to delete it. Please download WordPress, extract it on your desktop, locate the file pluggable.php in the wp-includes folder. Use an FTP client to upload this fresh file back to your website.

          We are assuming that you added some code to functions.php file which caused errors on your website. Please take a look at the steps mentioned in our WordPress troubleshooting guide for beginners for more detailed steps.

  6. Sharon Sinclair says

    Hello, I`m in a right mess with my new site. A friend set it up for me to edit – which I did, BUT then I decided to change the URL as it had his name in it – and now I cannot get into it at all.

    Would anyone have any idea how I can overcome this issue?

    Many thanks in advance

  7. Karen says

    Greetings all,

    I am new to the world of websites, and while trying to find a way to add ‘Read More’ buttons to the TwentyTweleve Theme, I added some code into the functions.php file and am now locked out :|

    I have reviewed the repair option, however I do not have a web host as I am still learning, and just use the wamp server to view my site. As a result I cannot use the FTP option and am hoping there is another way back in – please help.

    • WPBeginner Support says

      you can just go to the wamp folder on your computer. Inside it you will find www or htdocs folder which contains your WordPress files. Locate the twenty twelve theme folder in /wp-content/themes/ and undo the changes in functions.php

      Administrador

  8. Juliana says

    I am helping a friend tweak a few things on her site (I’m a WP beginner). I made a few small changes (linked her instagram, edited a post, etc). Today when I tried to access the site (Main page & admin page)I got a 504 error message (Gateway Timeout). So I contacted the Web host and they said it was the theme that was causing it to crash. They changed the theme back to the default and I can now see the site and access the admin panel.

    The thing is, I really want to use that theme I had before, as that’s the theme she’s had for two years (with no problem) and she likes it.

    Any ideas what the problem could be? After it had been restored to the default theme, I tried changing it back to the previous theme and got the same error message and had to have my server put it back to default (twentyfifteen) Thanks!

  9. Jim Stevenson says

    I started a second website cloned the existing site to it. Both sites are meant to be independent but thought it would save time to clone the first and then update it.
    Problem is I cannot log into the new site, my log in takes me only to the first site.
    How do I create a new log in for the new site?
    Do I have to start all over?
    Thanks for any tips and instructions!

  10. Misty Lounsbury says

    had my WP files in sub-domain
    built site and done then went to replace existing site with index.php copy from the sub directory and now the site isn’t loading properly and I can not sign into the admin panel as it wont give me a sign on window

    Please help

  11. Amber Albrecht says

    Help! What do I do? I have a WordPress website hosted by another woman and her domain. She passed away unexpectedly. How do I take over paying for the site to keep it going? I have been running it for a year and promised her I would keep it going if something ever did happen. I do not have her admin info. I only have her domain name and my info.

    • WPBeginner Support says

      Amber, it would be complicated. First, you will have to find out who is hosting the website. There are many online tools that can help you find out who is hosting the site by just entering the site address. Once you have found out the hosting company, you need to reach out to them.

      You will be asked to provide power of attorney, copy of death certificate, your identification information. In case you do not have power of attorney, then you will need to reach out to the next of kin or the estate who has control over the deceased belongings. They will have to separately contact the hosting company, provide them the same information, and give you the control of the site. After that you will be able to pay for the site and use it.

      Hope this helps.

      Administrador

  12. Andreas says

    Hi! I think you are the guys to help me. I was fooling around with my site last night, trying to set upp custom pages for specific users. Everything was working fine when I called it a night, but today it’s another story. When trying to login, I just get the error message “Blocked” on a otherwise white page. Any ideas what’s going on?

  13. Norm says

    Hi , I’m trying to fix a website for someone but the wp login page says A username and password are being requested by . The site says: “Restricted” instead of showing the login screen . The password and username are correct but it will not accept either , is there anyway around this without having to deactivate wp or loose any of the information in the website ? Any help will be greatly appreciated

    Thanks

  14. Ed Mooney says

    I’ve had a blog, “Mists on the River” {formerly “Dusk to Dawn”) for six or eight years. I usually have no trouble entering a new post.

    Today my page appears as it would for any reader, but I can’t get the panel that let’s me open a new post, to appear, and the “edit” button at the bottom of my posts isn’t there.

  15. Angela MacGray says

    Hi! Thanks for much for your assistance.

    I recently updated to the latest WP version,
    and now when I try to log in to my site, I can’t. There is a string of error messages pertaining to PHP and a plugin that seems to have gone awry.

    The first code looks something like this, although there are multiple, and all pertaining to the same plug in on line 152
    :
    Warning: mysql_real_escape_string(): Access denied for user ”@’localhost’ (using password: NO) in wp-content/plugins/easy-contact-forms/easy-contact-forms-database.php on line 152

  16. E. Hutchinson says

    I was installing and setting the settings of a membership plugin and I think I didn’t create the login page. I accidently logged out and I have a “coming soon” plug in running, so now when I try to login I only get the coming soon splash page. Is there something i can do on the server side to regain access or deactive the coming soon plugin?

  17. John says

    Hi, I did a terrible mistake. By default the domain was example.org, but trying to solve some other plugin related issue, I modified the .htaccess file and included a rule to redirect it to http://www.example.org. Dont have ftp access. So now even if I enter correct user/pass in my wp-admin, I get redirected to the same http://www.example,org without any error. Please help.

    • WPBeginner Support says

      You can simply download your htaccess file to your computer for backup. After that delete it from your server. Access your website, go to admin area and then Settings -> Permalinks. Click on the update button to refresh your .htaccess file.

      Administrador

  18. Obidigwe Kenechukwu says

    Firstly is to thank you of your enormous supports that I got from reading your articles for the past few months I started my new website. I really appreciate.

    MY PROBLEM
    I always get “504 Gateway Error” most times I want to Publish a post/page/Image from my WP-admin section.
    I have sent countless of mails to my Hosting provider “Whogohost” but there feedbacks aren’t helping and the problem persists. Though the problem re-occurs temporarily but lasts up to days; It sucks.

    2 Users I added on the website complained they were unable to post on the website using the “WordPress apps on android and blackberry phones”.

    Please I will be glad to get your solution on this problem of mine.

    Thanks and remain blessed.

  19. Brandi says

    I have a problem outside of these options and I’m so clueless on the subject that I don’t even know which way to direct myself. My brother hosted the non-profit website that I update. He has since burned personal bridges and it appears professional, as well, as I can’t access our site. I don’t know if he just stopped paying the wordpress fees, but I have no access. When I go to the actual website, my last update a few months ago is still there. Is there any way to access this wordpress account and establish on my own or do I need to create an whole new website?

  20. Arpit Jain says

    Hi,
    my website that is has got hacked and whenever I try to open the wp-login/wp-admin it shows the original page to me.
    Please tell me what should I do to retrieve my website

  21. Wayne says

    Hello,

    I am completely locked out of my site and cannot access my dashboard. I have multiple user accounts that I use for testing and all of them are locked as well. When I try to log in I get “ERROR: The password you entered for the username spiderwayne is incorrect. Lost your password?”.

    Password Reset
    I tried to reset my password but after I click on the link I get in email to reset it I get a page that says “Your password reset link appears to be invalid. Please request a new link below.”

    I tried to register as a new user and get this message “ERROR: Couldn’t register you… please contact the webmaster !”

    I thought it was the Them-My-Login plugin because this seems to happen after I installed an update from them. So I FTP’d into my site and renamed it. So then when I tried to log in I was back at the default WordPress login page but again I try to log in I get that failed message saying “ERROR: The password you entered for the username spiderwayne is incorrect. Lost your password?”. By the way I also tried logging in using my email address.

    Next I renamed my whole Plugin directory so all the plugins would be disabled.. and I still can’t get in.

    Earlier today I went into phpMyAdmin and I changed the password (md5) on one of my accounts and again it didn’t work.

    The only think I can think of now but really don’t want to do is wipe out my site, get rid of the database and wordpress, reinstall everything and rebuild from a backup from last week and hope I don’t rebuild it with the same problem.

    Anything else you can think of for me to try?

    Thanks,
    Wayne

    • WPBeginner Support says

      Try backing up your themes directory and .htaccess file, and then delete them from your server. Create new themes directory and download fresh copy of a default theme. Upload that theme and then try to access your website.

      Administrador

  22. Carrie says

    I’ve been scouring the Net for an answer and was hoping someone here can help! I was granted admin access to a friend’s blog and was temporarily locked out because I was trying to enter the wrong password. I was able to get it corrected but now every time I leave a comment on her site, my comment is held in moderation. I have all appropriate permissions; in fact when readers comment, nobody’s comment is set to be held in moderation! I have a suspicion WP has my IP address (and/or username) tagged due to the lockout. Do you know of a way we can fix this? I’ll be writing regularly for her blog and it’s a pain to be at a laptop logged in just to respond to reader comments. Thank you!

    • WPBeginner Support says

      A number of possibilities here:

      1. There is some security plugin installed that has blacklisted your ip address.
      2. Go to Settings > Discussion scroll down to comment moderation and blacklist boxes and see if your username or ipaddress is listed there.
      3. Akismet is catching your comment as false positive. In that case please contact Akismet support.

      Administrador

  23. Deborah says

    Hey, so there are days where the backend decides to work and some days not.

    When I type in the URL for the backend, it either lets me through or it redirects me to the front end.

    I don’t know how to fix this!

    -I already cleared all cache and cookies

  24. Sybil says

    How do I fix this when I login to my page I don’t see the dashboard. It says I need to update to version 4.2. This is on the home page of my website:

  25. Jai Kumar says

    Hi, I have 2 websites with WordPress. The main website is http://www.example.com and the sub website is http://www.example.co.uk
    I have lost the control on the main (.com) website. I am trying to login with wpadmin but it’s saying “ERROR: The password you entered for the username h is incorrect. Lost your password?” I tried your method but nothing help. I still have access with .co.uk website. Could you help me please?

    Thanks in advance.
    Jai

  26. Yvonne Bertoldo says

    Hi, i am hacked and i cant access my wp-login. It only shows 500 internal server error. Help pls. Thank you:)

  27. Brian says

    Got a bit of an odd situation here. I’m doing some marketing consultation for a company who has lost control of its Word Press site. The setup email was registered by an employee who is now disgruntled, and hasn’t been with the company for over a year. The password was known for the past year, but recently forgotten. The reset function is linked to his email address and he’s not responding to anyone’s requests to transition control over to the company owners.

    Is there a way for the owners to prove their ownership and put the admin email in their own hands without having to get the former employee to be involved in any way?

    We have a major marketing program that just went live and the lack of being able to access and update the website is causing serious financial harm to the company.

    Please help!

    Are there any readily available solutions that don’t involve the expense of making this a legal matter?

  28. Marah B says

    Hi! I locked myself out of my admin page on my website adding a google ad under Appearance/Editor/Theme Functions. I tried downloading the FTP files that you recommended to help correct this mistake and they won’t open for me (I have a macbook pro).

    Please help :)

  29. Phil says

    I’ve changed the WordPress Address URL in the General Settings of my WordPress site thinking tha I was changing the page that showed as the Home page and now I can’t get access to the wp-admin.

    My website is also now showing as text and has no design to it.

    Help! Please! :)

    • WPBeginner Support says

      Connect to your website using an FTP client. Edit wp-config.php file. Add these two lines, just before the line ‘/* That’s all, stop editing! Happy blogging. */’

      define('WP_HOME','http://example.com');
      define('WP_SITEURL','http://example.com');
      

      Don’t forget to replace example.com with your own URLs.

      Administrador

      • Sarah says

        Thanks for that but when you do this and get back in, you cannot ‘reset’ the url in the main admin area?

        Is there a way one can do this please?

  30. Diane La Costa says

    I am completely locked out of my wordpress. Cannot remember email used or password. I tried all of the emails that I still have access to.

    Is there a number or email to the people at wordpress that I could explain this problem to?
    I cannot find one anywhere! Help!

  31. Tyko says

    Hi

    I managed to make a change at the website and/or wordpress adress/URL under settings in admin. Since then as I try to log in I get Error 404 – Page Not Found.

    I can see the rest of the site and the text but the whole design is gone. Its all text.

    Plz guide me so that I can fix this!

  32. Dean Knight says

    Hi, I moved wordpress from domain.com/blog to the main directory using the steps as directed in under the heading “Moving Directories On Your Existing Server” on this page:

    http://codex.wordpress.org/Moving_WordPress#Moving_WordPress_Within_Your_Site

    I know want to update wordpress and it wont allow me to do so.

    I am quite happy to make a back up and uninstall / reinstall wordpress and import, but, everytime I have done this in the past I never have images back in the media library and have to manually upload all images.

    Whilst this has been a bit of a drag in the past, the site I know need to do this for has hundreds of images on hundreds of pages.

    What is the best way around this??

    Many thanks

    Dean

  33. ozlem says

    Hi, I changed my admin password on myphp database exactly as instructed here, generating an md5 level password from the link in this tutorial. But now I cannot even reach my website and I get “error establishing database connection”. What can I do? Something went terribly wrong.

  34. Amit Dadhwal says

    Hi,
    I have wordpress Multisite. When i am trying to open my one of website its automatically start download & my website is not open even i have full access of my dashboard. How can i fix it.

  35. WPBeginner Staff says

    First lets get your site back.

    The reason you can’t connect to FTP using Filezilla is probably that you are entering incorrect hostname, username, or password. You can ask your webhosting provider to provide these details to you.

    Alternately you can use File Manager in cPanel. Login to your hosting account and find the File Manager. It is just like FTP only that it works inside your browser. Locate your functions.php file and edit it to remove the code you added earlier.

    As for adding Google Maps, checkout our guide on how to add a Google Map in WordPress.

  36. Doline Myburgh says

    Hi there.
    Hoping for some help. I’m new to WP, and still finding my feet. Managed to create a rather nice site, and as a final touch decided to ad a google map of some sort into the contact page. All the plug ins that I looked at called for the ‘simple code’ to be incerted. But ofcourse I could not figure out WHERE exactly this should be incerted. So I googled, and it was suggested that the coding should be added into the function php. and the ‘short code’ into the text part of widgets.
    Thus I added the coding at the end of the existing coding in the function php. and when I pressed the button, manage to make my whole site dissapear. I now KNOW NOT TO MESS WITH FUNCTION CODING.
    I know where the error occured, and could easily fix, if I could just get rid of the white screen.
    Then I read that I can try via FTP (Filezilla) and did use filezilla before, so that should be ok.
    NOT.
    I type in my host, username and password, and it runs it’s script, but then ends with red lettering: Critical error. Could not connect to server.
    Now what? Any other suggestions?

  37. Pete says

    I was messing around with “footer plhgins” and decided that they where troublesome. so I deleted one of them called “sticky footer” and in a sense, thats right, sticky. It messed up my home page and so trying different was to delete an invisible page “behind” the home page was taskfull but I did it however, when I went to put a “new” home page with the same data as the original, it worked but would not return to “home” when clicked from another page. I also noticed that certain words changed to blue and became ad words within my site. This after I added a security plugin the day before. so messing with another plugin to try and remove the malware, was unsuccessful so I brought out the big gun “spybot” to try and clean up the mess. Well, while doing so, I must have removed something and now I have zero access to my site, My wp-admin is not recognized as if it disappeared. what do I do the fix this? or how do I take the site dow and rebuild?

  38. Edwin Lynch says

    Okay. I was hacked. The whole server was royally hacked. I created a new username with admin permissions, but still couldn’t get in. They had changed all user usernames to admin but demoted the permissions on all. So what I did was 1. delete all security plugins and clean up your .htaccess 2. delete users with your email first. 3. create a new user with admin permission (like you say on this site – the exact tutorial I used). 4. Don’t try and log in with the new user. Use the lost password and the email address (not username). 5. I created a nasty password with the change password email and presto – I was in. Now it’s a matter of re-installing all plugins and clearing out other users.

  39. Steven says

    Hi. I need help. I have lost all access to my admin page on my website.
    I know I have not changed my password or user name. I have tried following the reset password help on the forums but I can not as of yet find any proof of purchase. Can you please advise me on what else I can do.
    Kind regards
    Steve

    • WPBeginner Support says

      Steven,

      We can not understand, why do you need proof of purchase to reset your password? Did you try contacting your webhost? Do you remember the email address associated with your WordPress account or web hosting account?

      Administrador

      • Steven says

        There was a password reset page that asked for website address and email address and also proof of ownership, that is why in my original message that I could not find proof of purchase as one of the questions was please provide your paypal transaction number.

      • Steven says

        There was a password reset page that asked for website address and email address and also proof of ownership, that is why in my original message that I could not find proof of purchase as one of the questions was please provide your paypal transaction number.
        My web host? I have UKcheapest would the be the host?

  40. Nick says

    Help!

    I am locked out of my admin. I have loaded the Plug-in: “Maven Member” which restricts access to specific pages. I was testing the registration pages by adding new members as basic subscribers or participants and I never got around to re-setting up my administration access through the plugin. Now when I enter in my username and password, it comes up as “Forbidden”

    I’m thinking that the plug-in overrides the original access (of Course) buy now I have no way of accessing my wordpress admin.

    I tried changing the names of the plugin file and the plugin root folder in the ftp – didn’t have an effect. And now, any attempt to login from the website, even when registering through the new plugin, for limited access, comes up as “forbidden”

    Any ideas. have a lot of work and no ability to do it.

    _ thanks in advance!

  41. Jrew says

    Getting Error Message: “Cannot modify header information”

    Neither my username or password have been changed and I am locked out of one of my WordPress accounts.

    Anyone recognize this error message and know what to do to get around it?

    -Jrew

    • WPBeginner Support says

      Do you remember the last thing you did before getting this message? Most probably you installed a plugin or changed some code. You would need to deactivate all your plugins or undo the changes you made before getting this error.

      Administrador

  42. Emma says

    Help I am locked out of my WordPress completely. I tried to set up a password protection for one of my pages within the .htaccess :

    AuthType Basic
    AuthName “restricted area”
    AuthUserFile /home/yourusername/html/protected-dir/.htpasswd
    require valid-user

    When I tried to change it back it kept a asking for a username and password. I was not aware i gave it one. Noe even the public cannot access the website without a username and password. PLEASE HELP!

  43. Winfred Mkochi says

    I have been locked out because I was trying to change domain name (Site and Home). How can I get access to my Dashboard again?

  44. Lee Williams says

    I have a WP site and it has been hacked by the “Turk Hack Team” They have changed my password. Changed my email address to access password reset and they have some how deleted my user name too. When I try for recovery using the “recovery account form” it tells me I don’t have an account. Says I must be on WordPress.org not WordPress.com. But the last password resets in my emails are .com.
    I haven’t got a clue where to start! don’t even know how to contact WordPress to prove I own my domain and site!!!!
    How are you suppose to get it fixed if you cant make contact?

    • WPBeginner Support says

      Contact WordPress.com support. They have other ways for you to prove your ownership of the blog. On the other hand if your site was on WordPress.org you would have had much better control on your site and you could have recovered it without relying on a third party.

      Administrador

  45. Sue Ellam says

    My website is nearly complete but my web designer has gone sick and I have no access to the site to get it finished as he never gave me the passwords. The designer isn’t in communication with me at all as I understand he is seriously ill and I don’t want to have to start again from scratch.

    What do I do please? Surely there must be a way of accessing the website in this kind of scenario. I have proof of ownership and the site has been paid for.

    I would really appreciate your advice.

    Thank you.

  46. Anne says

    I am desperately looking for help. I am locked out of my WordPress blog, because the Log In does not recognize my password. Every time I am prompted to change it, I do, and it is rejected every time. Every solution to my issue involves being on my blog and I can’t get on. Is there any tech support available.

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