DreamHost is a popular award-winning hosting company and one of WordPress.org’s officially recommended hosts. They offer domain registration and web hosting services, including managed WordPress hosting. Their platform offers everything you need to grow your website, whether you’re a new blogger or an established business. See our expert DreamHost review to decide if it’s the right choice for you.
In this detailed DreamHost hosting review, we’ll put their promises to the test. For a comprehensive overview, we’ll look into the following areas:
- Performance: Speed is critical for making successful websites. How fast will your website load with DreamHost?
- Reliability: Will your website be up all the time without any service disruptions?
- Customer Support: How good are DreamHost support options?
- Features: What features do they offer to make it easier to run your website?
- Pricing: How much would it cost you? Are there any DreamHost deals that can save you money?
This is a comprehensive DreamHost review with lots of details. If you don’t want to read the full review, here is the quick scorecard with our verdict right below it.
| DreamHost Review Summary | |
|---|---|
| Performance grade | A |
| Average load time | 1.69 |
| Average response time | 255 ms |
| Free domain | Yes |
| Free SSL | Yes |
| 1-click WordPress | Yes |
| Support | Live Chat / Knowledge base |
| Start with DreamHost | |
Bottom line: We found DreamHost to be fast and reliable. They have flexible hosting plans and friendly technical support.
That being said, let’s get into the detailed DreamHost review so that you can compare our test results and make up your own mind.
About DreamHost
DreamHost was founded in 1997 by four friends at Harvey Mudd College in Claremont, California: Dallas Bethune, Josh Jones, Michael Rodriguez, and Sage Weil. Since then, DreamHost has become one of the most well-known and popular web hosting companies. They now host over 1.5 million websites, including over 750,000 WordPress installations. They’ve won PCMag’s Business Choice Awards for Best Web Hosting Service for 2014-2016.
DreamHost is also a certified carbon-neutral host and makes every effort to conserve resources in its own offices. They’re also a member of the U.S. Green Chamber of Commerce.
Pros and Cons of DreamHost
DreamHost is a popular web hosting provider, but it may not be right for everyone. Consider these pros and cons before choosing a plan.
Pros
- Award-Winning Hosting – DreamHost has won the PCMag Readers’ Choice Award for best business hosting. They rated high in reader surveys for their reliability and tech support.
- Money Back Guarantee – DreamHost offers a 97-day money-back guarantee. That means you can cancel your account within 97 days of signing up and get a full refund.
- Free Domain and Privacy – Every DreamHost plan includes one free domain name registration plus domain privacy, so your contact information isn’t made public on the web.
- Monthly Billing With No Setup Fee – DreamHost pricing plans allow you to pay month-to-month without a setup fee.
- Automatic Daily Backups – DreamHost plans come with automatic daily website backups. Although we always recommend users to set up their own real-time WordPress backups.
Cons
- Limited phone support – DreamHost does not offer a phone number for technical support. Instead, customers can request a call back during set hours and at an additional cost.
- No Email – DreamHost doesn’t offer email accounts for the Starter plan of their WordPress shared hosting. However, you can get it for $1.67/ mo or use an external business email provider.
DreamHost Performance Tests
WPBeginner users trust our reviews of WordPress products and services because we only recommend the companies that we have used ourselves.
For our WordPress hosting reviews, we sign up for each top hosting provider. After that, we set up demo websites so that we can properly test their claims with our own performance tests.
We signed up for a hosting account and installed WordPress for this DreamHost review. We used the default theme and filled our test site with Theme Unit Test Data, including media and images. This way, our test site looked and behaved like an actual WordPress site.
DreamHost Speed Test Results
No one likes a slow website. A faster website is crucial for a better user experience and SEO rankings.
That’s why we ran the website speed test first. For this test, we used Pingdom, and here are the test results:
Our test site loaded in less than two seconds, which is good. However, this page load time test alone does not show the full picture because our test site has no traffic.
DreamHost Stress Test Results
Next, we wanted to see how well DreamHost handles website traffic during peak hours. To measure this, we used a tool called K6 (formerly called Load Impact).
We gradually built up to 50 unique visitors at once to see how the server would handle increased requests from multiple connections at the same time.
Here is our first stress test result.
The light blue line represents the page response time, and the purple line represents the number of requests on the site.
As you can see, our site remained available throughout the test. However, the response time fluctuated with users increased.
That’s because we turned off DreamHost’s pre-installed WordPress caching solution. Once we enabled a caching plugin, the stress test result improved dramatically.
As you can see, our test site handled 39.6 requests per second (6.600 requests total) with an average response time of 255 ms.
That’s incredible.
This means that if you have a WordPress blog, a small business website, or an online store, your website can easily handle sudden traffic spikes.
DreamHost Response Time Test Results
Next, we wanted to test how our DreamHost test site responds to requests from different geographic locations. To measure this, we used a tool called Bitcatcha.
As you can see, our response times remained steady across the globe. They were particularly great in North America and Europe.
DreamHost Uptime Test Results
It is also important to note that our website didn’t go down during testing. We enable the downtime tracker because often, during stress tests, some hosting servers will crash.
This is another sign that DreamHost is a reliable hosting platform.
DreamHost Hosting Plans and Features
DreamHost provides hosting for web designers, developers, bloggers, and online businesses. They support and use open-source technologies, apps, and platforms like WordPress and Joomla.
Their one-click installer includes configurations for many open-source apps. As a Dreamhost customer, you get expert support, free migrations, and built-in security features.
Their hosting options include shared hosting, email hosting, managed WordPress hosting, VPS hosting (Virtual private servers), and dedicated servers. They also offer cloud hosting packages and cloud storage.
All of DreamHost’s plans use SSD drives for faster loading. DreamHost also uses a proprietary control panel instead of cPanel.
Shared hosting includes:
- One free domain registration and Let’s Encrypt free SSL
- Unlimited storage and bandwidth
- Easy-to-use control panel
- Unlimited email accounts and subdomains (with WordPress unlimited shared plan)
- 1-click installation of WordPress
Shared Hosting Pricing
DreamHost’s shared hosting plans start at $2.59 monthly (3 years billed). You can also pay monthly for the Shared Starter plan, but the price goes up to $4.59 per month.
For additional functionality and email accounts, you can upgrade to the WordPress Shared Unlimited plan, which starts at $3.95 (billed 3-years). This plan also allows you to add unlimited websites to your account.
Managed WordPress Plans
DreamHost also offers a managed WordPress hosting plan called DreamPress. DreamPress is over five times faster than shared hosting. The Linux servers are optimized for WordPress, and they can handle traffic spikes (millions of visitors) without your website going down.
Managed WordPress hosting also includes:
- Automatic WordPress core updates for security
- Private IP address and SSL certificate pre-installed for eCommerce sites
- SSD storage and unmetered bandwidth
- Web application firewall to block malware and brute-force attack mitigation.
- One-click staging site set up
- Free website builder along with on-demand as well as daily backups
- DreamPress Pro and Plus plans also include unlimited CDN and Jetpack Professional add-on features.
- Dedicated hosting with your own CPU server resources for maximum performance
In our DreamHost review, we found that they provide high-quality, reliable hosting at very affordable prices. Their plans include everything you need to build your website and room to upgrade when your site grows.
Support and Customer Service
DreamHost offers 24/7 email support via a ticket system. You can open a request for support through your DreamHost account dashboard.
They also offer 24/7 Live Chat support through the panel. You can also request a callback service for an additional fee.
Customers can also access their vast knowledge base resources, including tutorials and troubleshooting articles.
Many reviews mention the quality of their support, though some reviewers were frustrated by not having access to immediate phone support (24/7).
While live chat and phone support can be helpful for simple questions, the support team can ask users to open a ticket for more complicated issues.
More experienced users would find their support resources and articles quite helpful when dealing with some common hosting issues.
Dreamhost used to offer a community support forum, but they ended it in 2022 because the reliability of information in forums cannot be guaranteed.
Conclusion: Is DreamHost Right for You?
Now that you have read through our entire DreamHost review, you might be wondering whether DreamHost is the right web host for you.
After reviewing DreamHost services in detail, we award them with the title “Best DIY Hosting” for WordPress users.
DreamHost is highly rated for its fast and reliable hosting. They’ve won numerous awards and get rave reviews from their customers. But it may not be the right choice for you if you need a lot of help getting started.
Their customer support can be slower, but the quality of support is excellent. We recommend DreamHost to DIY users who want affordable prices, a high uptime guarantee, and are comfortable figuring things out on their own using the comprehensive knowledge base.
Ready to get started with DreamHost? Click here to select your DreamHost plan today.
DreamHost Coupon
WPBeginner users get an exclusive 72% discount on shared hosting and a free domain with our DreamHost coupon code or a 16% discount on managed WordPress hosting with our DreamPress coupon code.
All you have to do is click on this link to purchase. The discount will be auto-applied.
Frequently Asked Questions About DreamHost
Following are a few of the commonly asked questions (FAQs) about DreamHost that we have been asked by our users.
Is DreamHost a good host?
Yes, DreamHost is a good host for any type of starter WordPress website. They offer great features, a rock-solid platform, and fast servers at an affordable cost.
Their quality of service and pricing is on par with Hostinger, HostGator, GoDaddy, InMotion Hosting, and Bluehost.
Does DreamHost use cPanel?
No, DreamHost does not use cPanel. Instead, they have built their own custom control panel that has all the management features you’ll find in cPanel.
You can easily do MySQL database management, change PHP versions, access 1-click installers for WordPress, manage SSH & FTP access, and more.
Which is better, Bluehost or DreamHost?
Bluehost and DreamHost offer similar features, and they are both good hosting providers. However, Bluehost has an edge in terms of performance and fast customer support.
Which is better, DreamHost vs SiteGround?
If you were comparing DreamHost vs SiteGround based on shared hosting prices, then DreamHost is better. However, if you were comparing DreamPress managed hosting vs SiteGround, then SiteGround offers a lot more value for better pricing.
DreamHost and SiteGround used to be similar, but recently, SiteGround has significantly improved their web hosting platform. However, they have also increased their pricing by 2x. That’s why the comparison isn’t fair anymore.
Where are DreamHost servers located?
DreamHost servers are located in the United States. They have data centers in Ashburn, Virginia, and Hillsboro, Oregon. DreamHost’s headquarters is located in Brea, California.
Can I Install WooCommerce on DreamHost?
Yes, you can easily install WooCommerce on DreamHost shared hosting as well as VPS plans.
Ready to start with DreamHost? Get 72% off on your DreamHost plan by clicking here to sign up for DreamHost. The discount will be auto-applied.
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Samantha A says
I have nothing but great things to say about my time with Dreamhost! I have registered ~20 domains with them, in addition to hosted ~6 sites. Anytime I have an issue, I either tweet or submit a support ticket, and am responded to almost immediately. I’ve been with Dreamhost since I started working on websites around 2008, and have never looked back. Highly recommend!
Dave Morgan says
I contacted Tech Support with my fingers and toes crossed because I’m a writer – not a computer person. And I’m older. I know more about mimeograph machines than I do about computers. The help I got from Dreamhost tech support was focused and efficient. They gave me instructions quickly and even though my fingers trembled a bit I none-the-less had modifications to my site completed within a couple of minutes. WAA-Hoooooo! Great service!!
Ken Curtis says
Did not meet my expectations. The only way to reach a real person was through sales and they will not help with anything except sales. The problem I encountered was not their fault, our go-to-guy for the website was away on vacation and we had no backup plan with the website went down. Still, I believe a top-notch organization would have figured out a way to verify who I was and help me fix the problem rather than have to wait for our go-to-guy to return.
Brad Nagle says
Great experience they were super helpful, and I must of been a bumbling pain easily trying anyone’s patience. Thanks for the help!
Brittany says
My experience with DreamHost has been terrible.
They not have phone support (unless you pay extra), so when my site went down for no reason, all I could do was send an email and wait hours for someone to get around to emailing me back. When they finally did, the email seemed very “canned” and offered solutions that either didn’t address the problem or that I couldn’t do (Like updating my plug-ins when my site was down.) They never fixed anything; I just had to wait.
When my site went down the second time, it was actually because THEY shut my site down to prevent a malicious hacking attack and didn’t bother to let me know. I had to email and tweet them several times throughout the day until I finally got an email back, again, hours later. And even then, they still didn’t fix the problem. I had to continue emailing until I finally got it sorted out. My site was down 12 hours–when all that needed to happen was for them to send me an email to make sure the hacker didn’t get in.
Completely ridiculous. Would NOT recommend.
Zoey says
I typically don’t write reviews but I had to write one for these guys.
I started with Host Mantis (shared hosting) and while the price and speed was fantastic, my site experienced a lot of downtime. The customer service was nothing special, but was good enough to meet the needs. I couldn’t afford to lose visitors due to the downtime so decided to switch!
After reading tons of reviews, I moved to Arvixe (shared hosting again). I quickly realized the server speed was extremely slow. I decided to cancel Arvixe the next day but they gave me one month free and offered to move me to one of their best shared servers. The performance improved but still the site was often extremely slow and again I was afraid to lose visitors. I do have to say the customer service was decent (mostly outsourced though it seems).
I wanted to move my site to a Managed VPS to improve performance. I looked around and Dream Host had fantastic reviews. I saw their prices and the same was being offered at Arvixe for twice the price or more. I decided to try Dream Host.
It’s only been a week and all I can say is I have nothing but all positive things to say about Dream Host. The server speed, uptime, and the customer service have all been fantastic. They helped me migrate my sites and getting issues resolved on the support chat was a breeze! The only thing to keep in mind is that their web-panel is different than the standard cpanel so there’s a bit of a learning curve but hey if you’re tech-savvy, it shouldn’t be a problem. Plus, the Dream Host wiki is a blessing and has tons of useful information. Keep up the great work Dream Host! I will recommend Dream Host to anyone. I would give them 5 stars plus rating!!
Duilio says
I paid for a VPS which was relatively cheap (15 USD/month) only to discover that my databases were still in the shared hosting which was causing my site to be slow and go down, when I contacted DH they informed I needed to buy another VPS for just the MySQL service and 1GB of RAM costs 60 USD per month. Which I have problems to afford and I was not aware of that when I decided to contract the VPS service.
The support is not very good either.
On the other hand I like the Dream Panel it’s very easy and cool, my site usually works well now, but overall I am not a satisfied Dreamhost client anymore.
Jorge Krauss says
I had a very bad experience.
I had 4 domains fully hosted, but one of them couldn’t deliver emails to a particular domain, receiving an automatic response from a RBL list. This client needed to deliver those emails urgently.
I followed all the steps that DreamHost gives us to solve the problem,explaining the importance and urgency of the issue, and also started comunicating with the RBL provider who was blocking those emails.
I had absolutely no answer from DreamHost, they moved my case, and 3 months later i receive an email that says: “How well did DreamHost Tech Support serve you?”
Well, DreamHost, you didn’t serve me at all, thanks to you I’ve lost that client, along with a perfect good reputation. Good work! suckers.
Chris Wilson says
Switching to DreamHost has been the best decision we have made in regards to our hosting providers. Top notch service and performance!
chad says
A recent technical support chat has me questioning my affiliation with DreamHost.
After some troubleshooting on their end we were told that everything was working fine on the host side and that we should re-install the Zencart software.
Instead, we back-tracked and found an error in our meta-tag.php file that caused our entire site to display as a blank white page. Giving us no access to the admin panel either.
As it turns out, we were missing an apostrophe in our site tagline!!
Chad
Adam says
I’ve been with Dreamhost for a few years and have never had any issues till now. I requested support and asked the person to look into my domain’s file to try to help me. I was told they would look into the issue, but 24 hours later I received an email from them saying they’ve found “multiple violations of their policies” on my domains. They pointed out very strict terms of service which state Dreamhost is ONLY for website files. Any files not related to the website you have to pay extra to store and they demanded we remove them from our site. So, you pay them for file hosting, and they choose what files you can and cannot upload. So it’s not really your space, although you pay for it… nice. They offer “unlimited space” but won’t let you use it for anything beyond the website itself.
Melony says
I have used Dreamhost for many years and have been very pleased with their service. I had an issue the other day and they immediately responded; their service was outstanding.
Ran Scott says
Dreamhosts support process is TERRIBLE!! There is no phone number, they will only work with you via email or Live Chat. I only get tickets resolved when I use the Live Chat option. If I use the email option, I never hear from anyone until 2-3 days later. And then their standard support answer is, “Here is our wiki…” The site seems to have a great idea for WordPress hosting, but the support is God awful. Heck, a user cannot even attach a screen capture to an email sent into the support system!! What kind of TECH support system, does not allow attachments?? Hopefully my issues with them will be resolved soon, so I don’t have to contact their support anymore!!
Mykl Wells says
I’ve been with Dreamhost for ten years now. It’s had it’s ups and downs. They’re not perfect, but then again what is? I can say with certainty they concentrate on providing excellent webhosting and they are accountable. Most of the time it’s me screwing up and they always respond in a prompt professional manner, solve my problems and let me be otherwise. They don’t inundate me with offers and crap I don’t want, they just provide excellent webhosting. I can use a shell account to work, love that. I hope we can be together another ten years. Dreamhost is excellent. Period.
K Case says
I had an emergency, a new computer, and was away from home. Waited in line for DH chat Support and problem resolved within minutes after that. Thank you…as always you are the best!
John Carr says
Dealing with DreamHost’s “support” is like Gods way of testing your patience and you better have plenty of it because these clowns don’t have phone support! A web hosting company with NO WEB SUPPORT. They fail to mention that little gem when you sign up.
I purchased a web hosting bundle for a year with these guys – and it’s been a nightmare from day one. I had a simple Word Press site – literally ONE PAGE that took forever to load. When I was able to finally get ahold of someone they told me the WP needed to be optimized. One page! I finally just sprung for Squarespace and redirected my DNS and haven’t had problems since with hosting
I opened a ticket a WEEEK ago because their email services via IMAP lost all my previous emails and I’ve been gettin boucebacks. Their support team are masters of passing the buck. After waiting nearly 24 hours I get this:
Ozh says
Dreamhost customer since 2005, that’s 10 years as of writing. Why so long? Because the ratio features/price is unbeaten, because support is always very fast and reliable. Overall it’s been 10 good years.
Tácio Andrade says
A host with a different panel of the others I’ve used, I enjoyed the possibility of giving access via ssh to my server, because this way end up having greater ease to edit files directly from the server without suffering accessing via ftp, changing and playing files the server again.
However not everything is perfect, do not have the possibility of several FTP servers accessing the same files turned out to be a limiting factor for some of my projects. =/
Carla Peek says
Our experience with customer support made DreamHost’s service unusable for us. While they were courteous, they were unwilling or unable to help us resolve our initial issues upon setting up service and we were completely unable to get our website started. We will need to cancel our DreamHost service and initiate a new service with another host at some expense to us because DreamHost will still charge us for our domain registration at a rate of more than half of the annual hosting fee, a service our new host would provide for free and a waste of money for our company.
Our webservice was completely unable to navigate to the DreamHost hosted website and customer support was unwilling to provide the information we needed to get this resolved. We could not justify spending any more time (already nearly a week of emails and trial and error) to resolve this issue ourselves to use a service that provides us no support for future issues.
This is very disappointing to me because I have used DreamHost in the past to host a national website and have recommended them highly to clients and friends. This experience clearly changes my opinion of their service. This is very inconvenient because DreamHost’s packages and services are the best fit for our company within our budget.
radu says
In my opinion the LiveChat is awesome. As I am abeginner with wordpress I have made use of it a couple of times. Everytime I had a very friendly person, normally in minutes, even if sometimes I had to wait a little (which I consider normal), and my issue was everytime solved rapidly! Thank you very much for this awesome service.
Jeremy Gray says
I’ve got nothing but praise for Dreamhost. Once you get to know the back end user interface – which is very different from a typical control panel – it is a pleasure to use and offers a load of extra features. Whenever I email support I get a competent answer within 1-2 hours; I’ve started to use support chat, too, and typically get a response within two minutes. Really awesome!
Darren says
I’ve been with Dreamhost for 12 years and they’ve been mostly excellent. Any issue is usually resolved within 24 hours and the tech support team aren’t shy with details. Highly reccommened
Rana Sabeh says
I have been a happy Dreamhost customer for 7 years now. Whenever I have an issue their support team always provides a quick reply or the tech in their live chat (for emergencies) is always super helpful. I can’t imagine ever using another hosting company!
Fernando Molina says
I´ve been using Dream Host services for 8 years now and I am pretty satisfied with the whole thing. Thank you guys!
Chris Sipple says
As always, fast, helpful and accurate support!
Chris Sipple says
As always, fast and accurate support!
Philip Coogan says
I enjoy your very good service. I found things a bit hard having to put everything in place for the first time. I receive very helpful email replies.
Thanks Philip
G Heuer says
I did not need or require anything special from Dream Host so we have been easy clients for them. I wasn’t able to get help to use their email and take advantage from the other “benefits” they offer us. I am not a Techi, so I don’t understand their lingo. They need to realize this.
Only thing, just now that I’m trying to close my account, I cannot do it now but I have to wait for my actual anniversary date. I can’t help but think this is so I forget and another two years get charges to my credit card. We have such busy and stressed lives that the possibility I’ll forget is great and they bet on it.
Lydia Diaz says
I’ve recently signed on with Dreamhost, and I’ve enjoyed the experience. Their Control Panel is straightforward and easy to use. Online support is fast and responsive. I look forward to creating many websites with the help of Dreamhost.
mike hayward says
I am somewhat surprised at the lack of understanding about the hosting parameters on dreamhosts.
Perhaps it gets better.
The control panel and intent is excellent – but the support so far has a mixture of quality. It is obvious that some support has excellent skills but yet others are very poor.
The product itself seems on the face of it – excellent
mike h
Diana says
I’ve joined Dreamhost recently and everything has been very smooth, the chat support always there, friendly and helpful (including on Memorial weekend). The wiki is a great resource. I find the webmail interface unpleasant and lacking features, but I do most emailing through an email management program, so it doesn’t bother me too much.
Philip Ghi says
My experience with DH has been a nightmare. e-mail has been down for a week and no one bothers to update my credit card information and get me up and running again. No way to contact DH as my login is frozen and they don’t have a phone # to call to solve just such problems. Hard to believe in this day and age a company that provides such a vital service can be so incompetent and so unwilling or unable to help a long time customer.
Alex says
What customer support?
They don’t have one.
You send them an email, get a reply from a robot that they received it, then sit and wait for reply.
And then, they send you a link on how to do it. Unbelievable!
What happened to calling a number, getting a US person on a phone, explaining them the problem, and have it taken care off, that is the tech support in my book, and my business.
All their free stuff is good if you are an IT expert, and do not need tech support.
Ron says
Been with these guys for 10 years now. I am a Systems Engineer with HP (17 years). One thing I am NOT is a web developer but I do know when I’m getting quality support, and I’m telling you, these guys are the best in the business. I don’t believe I have ever had an issue that was actually inflicted by DH, but they have NEVER questioned me when I ask them for help. They just jump right in and help me (or without my help at all) fix the problem. You can’t go wrong with these guys, highly recommended.
Selvan says
With DH for over 8 years…never had any issues big enough to complain….DH rocks…have recommended to many friends.
Jaron says
The whole experience of getting support from Dreamhost was very smooth. I found instructions online, I followed the instructions which included emailing for support. Within a few hours Dreamhost had responded to my request.
Rafi says
I’ve been with DreamHost for a long time. Before that I tried several other providers, and had problems with all of them. I’ve never had any problem with DreamHost. If I have a question or need tech support, they respond quickly. I recommend them to anyone needing hosting services. And their newsletter is always fun to read!
Benjamin M says
I have had zero problems with dreamhost. Customer service over the phone and online chat are spot on. Only hiccup was an error on my part miscommunicating my needs, dreamhost quickly helped me resolve this. Mobile site, domain transfer, hosting, email all good. I manage my company and several other personal websites through dreamhost and will continue to.
Support tickets option to pay ten bucks for a call back is well worth my time.
Lots of options out there, if you need your hand held use another company. If you like to do it on your own and get help along the way,….dreamhost.
Gaurav Tripathi says
DH guys are rockstars !
I have been with DH – with different accounts – for more than 9 years now and really love the way DH has grown with more and more awesome services.
The new play with Dreamcompute is absolutely game changer and has helped us in bringing down the cost significantly.
Paul says
My experience with online support was very good. Problem solved quickly.
Colin says
Great service. Got my site issues resolved on the first ticket attempt. Thanks, guys!
Wayne Maynard says
Dreamhost has been fantastic since I moved my hosting to them a year ago. All of the few & minor problems have been almost instantly resolved in a matter of minutes using their phone or on-line chat tech support. I’m a happy camper after moving from ixWebhosting.
Denice Hughes Lewis says
Thank you for your help with re-registering.
Denice
Hagit Lahav says
I really love hosting with you!
Keep it cool
Thank you!!!
jen born says
I’ve had a great experience with Dreamhost. Yes, there are occasionally issues, but they are friendly, helpful, consistent, and best of all, competent.
Cameron says
I had a technical issue on Sunday evening of Memorial Day weekend and Dreamhost’s live help chat support was available and very quickly was able to resolve my issue. They have been a pleasure to work with and I would definitely recommend them for timely and accurate support.
D Gerlach says
What a mess Dream Host made of our domain name renewal, charging us for two years when we renewed our hosting but only asking for and applying payment to the second year, then demanding payment for the first year upon threat of disabling our website. Customer support blamed the mistake on me “clicking the ‘renew domain’ button twice” when renewing the hosting account, which they later recanted and continued to dun us for payment.
We will be exploring options before the hosting account is up for renewal again. Buyer beware.
John Smith says
I set up a site for a client using Dreamhost a few months ago and if it wasn’t for their awful email and chat support contantly giving bad advice and messing up my settings and cancelling my ssl cert by mistake, everything would have gone smoothly.
This is not a “dream” host unless maybe it referrs to their daydreaming support staff.
If you have a problem, you won’t get any real answers or attention to detail unless you escalate your ticket to someon like John whos ben there for 15 years, according to him.
They’re still training the rest of them.
ARVF says
We had a very very poor experience with Dreamhost as our server for our web-site. The 24 hr. real time service was a lie. It took me all day, 3 emails, and they have NO phone contact information. FaceBook was the only way I could reach someone.
Our problem never got resolved.
Rodger Gallagher says
The switch to a new server wentt Ok apart from a memory setting not carrying over. Dreamhost fixed that promptly after I told them.