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How to Fix WooCommerce Not Sending Order Emails (The Easy Way)

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Are you frustrated by your WooCommerce store not sending order emails?

When running an eCommerce store, you need to know that your customers will receive their receipts and any order update emails quickly and reliably.

In this article, we’ll show you the easy way to fix WooCommerce not sending order emails.

How to fix WooCommerce not sending order emails

What Causes WooCommerce Emails to Not Send?

If you are running an online store, then you rely on email to keep your business running smoothly.

You use email to welcome new customers and build your relationship with them. Emails are sent to confirm orders and follow up on abandoned shopping carts. And email is needed to let customers reset their passwords.

But all too often, we hear that eCommerce sellers have trouble with WooCommerce not sending emails.

Sometimes, this happens because of common issues in your WooCommerce settings. We’ll show you how to check those settings first.

Other times, it’s a deeper issue with the way WordPress sends emails. By default, WordPress sends emails through PHP mail. Unfortunately, not all WordPress hosting servers are correctly configured to use PHP mail.

Even when your emails are sent successfully, they may be incorrectly identified as spam. This means they could be automatically deleted without ever being seen.

The best way to ensure your emails are reliably delivered is to send them through an SMTP service.

We’ll show you how to set up an SMTP server later in this guide. But first, let’s do some troubleshooting to make sure your WooCommerce settings are correct.

Check WooCommerce Email and Order Settings

The first thing to check is your WooCommerce settings for emails and orders. If one of your settings is wrong, then your order emails won’t be sent.

Check WooCommerce Email Settings

We’ll start by checking that your emails haven’t been accidentally deactivated. To do that, navigate to WooCommerce » Settings on the WordPress dashboard and click on the Emails tab.

woocommerce email settings

Here, you’ll see a list of all the notification emails that WooCommerce will send. Some are sent to you, and some to your customers. You’ll need to check the settings for each email.

Let’s start at the top and check the ‘New order’ email by clicking on the ‘Manage’ button on the right.

You’ll need to check two settings. First, make sure the email is enabled. Sometimes, it is disabled accidentally, and the email won’t be sent if the box isn’t checked.

woocommerce enable email notification

Second, you need to make sure that the recipient’s email address is correct. You’ll only find this setting for emails that will be sent to you.

When an email is sent to the customer, the correct email address will be used automatically.

You can do the same for each type of email in the list. If everything looks good, we need to check the status of each order where WooCommerce did not send an order email.

Check WooCommerce Payment Status

You’ll need to navigate to WooCommerce » Orders to check the status of recent orders. If you don’t yet have any orders, then you’ll want to create a test order and then come back.

order pending payment

If the order status is ‘Pending payment’ as in this example, then that explains why an email was not sent. By default, WooCommerce doesn’t send an order email for pending sales.

Pending orders are waiting for further action. Maybe the customer added something to their cart and then abandoned it.

Or perhaps the customer needs to complete a manual payment, such as a bank transfer.

But if the status is ‘Processing,’ there’s a problem. An email should have been sent to both you and the customer. If it didn’t arrive in the inbox, then most likely, it was treated as spam.

That’s a common problem with WooCommerce and WordPress emails. The best way to solve that problem is to send your email using an SMTP server.

Fix WordPress Email Reliability with an SMTP Server Plugin

SMTP is the standard protocol for sending emails over the internet, but it isn’t what WordPress uses by default. Unfortunately, that often results in WordPress emails being treated as spam.

Sending emails through an SMTP server is more reliable because it uses proper authentication. Your customer’s email software will be confident that your emails are genuine, and they’re less likely to be moved to the junk folder.

WP Mail SMTP is the best SMTP plugin for WordPress and WooCommerce. It’s the easiest way to make sure your order emails are delivered to your customer’s inbox.

You can connect it with any popular SMTP service provider like SendLayer using an API key to securely send large numbers of emails without triggering spam filters.

Plus, SendLayer lets you send up to 1,000 emails per month with their Starter plan. All of their plans are affordable, and you get actionable insights on your bounce rates so you can diagnose potential delivery issues.

To create an account, visit the SendLayer website and click the ‘Get Started With SendLayer’ button.

Click Get Started with SendLayer button

Next, choose a plan of your liking on the pricing page and create your account.

Once your account has been set up, you will see a ‘Continue to Dashboard’ button. Simply click on it to move to the next step.

Click Continue to dashboard button

This will direct you to your SendLayer dashboard where you will need to authorize your domain name to allow email servers to recognize you as a verified sender.

For this, you must click the ‘Add Domain’ button at the top right corner.

Click Add Domain button

Doing this will open a new page where you can type your website address.

Then, click the ‘Add Domain’ button.

Add your domain name to connect it with SendLayer

Once you do that, SendLayer will generate five types of DNS records for your domain. You will need to add these records to your hosting dashboard.

Keep in mind that the exact location of the DNS settings will depend on your hosting provider, but SendLayer provides documentation to help you out.

After adding these details, go back to your dashboard and check the ‘I have added these DNS records and am ready to proceed’ box. Then, click the ‘Verify DNS Records’ button.

Click the Verify DNS Records button

Remember that it can take up to 48 hours for the DNS record changes to take effect. For more details on this, see our tutorial on how to properly configure your WordPress email settings.

Now it’s time for you to attain your SendLayer API key. For this, click the ‘Settings’ tab from the left column and then switch to the ‘API Keys’ tab.

Here, click the ‘Show API Key’ link and then copy the key into your clipboard.

Copy the SendLayer API key

Next, visit your WordPress dashboard to install and activate the WP Mail SMTP plugin. You can check out our guide on how to install a WordPress plugin for more details.

Note: The free version of WP Mail SMTP is all that’s required for this tutorial. However, the Elite plan includes White Glove Setup, where an expert will set up the plugin for you.

On activation, the WP Mail SMTP setup wizard will start automatically. You’ll need to click on the ‘Let’s Get Started’ button.

WP Mail SMTP setup wizard

Next, you need to choose SendLayer as the SMTP service you wish to use and click the ‘Save and Continue’ button.

After that, you’ll be asked to configure your mailer settings.

Choose your SMTP mailer

Here, you’ll be asked to add the API Key that you copied earlier into the form.

The exact steps you need to take will depend on the mailer service you have chosen.

Configure mailer settings

Note: If you’d prefer to bypass the wizard and set up WP Mail SMTP manually, then you’ll find manual step-by-step instructions in our ultimate guide on how to set up WP Mail SMTP with any SMTP service.

The setup wizard will also ask you to set up a From Email. Make sure you use the same business email address you entered when setting up your SMTP mailing service.

Force from email

You’ll then be asked which email features you wish to enable.

You need ‘Improved Email Deliverability’ and ‘Email Error Tracking’ to fix WooCommerce not sending emails. They will be selected by default.

If you’ve purchased WP Mail SMTP Pro, then you’ll have access to a few additional features. For example, the ‘Detailed Email Logs’ feature will let you check individual emails to make sure they are being sent.

Improved email deliverability

The Pro version will also let you resend a failed email.

That can be really helpful when the customer types in the wrong email address. You’ll also get email reports and a weekly email summary about your deliverability status and statistics.

When you’ve selected your desired email features, hit the ‘Save and Continue’ button.

Instant email alerts

Next, you’ll be asked about how you want to store the contents of your email. We recommend selecting all of the available options.

When you check the option ‘Store the content for all sent emails,’ you’ll be able to resend emails should they fail to go through.

Configure email logs

Make sure to check the options ‘Track when an email is opened’ and ‘Track when a link in an email is clicked.’

That way, you can see when your emails and links are open, so you know how your email campaigns are performing.

Once you’ve finished configuring the email logs, click ‘Save and Continue.’

Track when an email is opened

Send a Test Email

From there, WP Mail SMTP will automatically run a test to ensure that your email service is connected.

Give it a few seconds for the test to run.

Run email test

Essentially, WP Mail SMTP will send a test email using your email service.

If the API Key is correctly entered, you should see a message that tells you your test email was sent successfully.

Test email from WP Mail SMTP

Bonus: Improving WooCommerce Order Emails

Now that you’ve fixed the WooCommerce not sending order emails issue, you might be looking for an easy way to improve your WooCommerce emails.

For that, we recommend FunnelKit Automations. It’s one of the best marketing automation tools for WooCommerce.

With FunnelKit Automations, you can fully customize your WooCommerce emails to match your brand. This helps build trust with your customers and boost brand awareness.

FunnelKit Automations also lets you easily create automated email and SMS campaigns right from your WordPress dashboard. It comes with pre-made workflows for shipment tracking notifications, win-back coupons, cart abandonment reminders, and more.

All you have to do is install the FunnelKit Automations plugin. For more details, you can review our guide on how to install a WordPress plugin.

When customizing your order email, FunnelKit Automations offers a visual builder that allows you to add images, texts, product tags, and more.

Add a heading block to email template

What makes this software so powerful is that you can design email sequences so that once a new customer places their first order, it will nurture leads and guide them to make future purchases.

With each email in the workflow, you’ll see in-line analytics, so you can tweak your order emails for better open and click-through rates.

First order email sequence

If you want to learn more, please see our tutorial on how to customize WooCommerce emails.

We hope this tutorial helped you learn how to fix WooCommerce not sending order emails. You may also want to learn the right way to create an email newsletter or check out the list of must have WooCommerce plugins to grow your store.

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Editorial Staff

Editorial Staff at WPBeginner is a team of WordPress experts led by Syed Balkhi with over 16 years of experience in WordPress, Web Hosting, eCommerce, SEO, and Marketing. Started in 2009, WPBeginner is now the largest free WordPress resource site in the industry and is often referred to as the Wikipedia for WordPress.

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