Are you looking for a UserFeedback review to see whether it’s the right survey plugin for your WordPress website?
With UserFeedback, you can learn what visitors like about your site, and any areas you can improve. You can even identify products, services, or content that visitors would like to see, so you can address these content gaps.
In this UserFeedback review, we’ll see whether it has everything you need to collect feedback from visitors, users, and customers.
What is UserFeedback?
UserFeedback is a survey plugin that allows you to collect quality feedback from the people who visit your website.
This allows you to find out what’s working and what isn’t, so you can improve your WooCommerce products, services, customer service, and more.
With over 20 questionnaire templates and a user-friendly editor, you can create all kinds of surveys with ease.
UserFeedback comes with multiple question types so you can get exactly the information you want, in a way that gets lots of engagement from the people who visit your website.
UserFeedback also has targeting options so you can control exactly where each survey appears. For example, you might ask users for feedback once they scroll halfway down a WooCommerce product page, or after they’ve spent 20 seconds on a particular landing page.
If you’re looking for a free plugin, then you can download User Feedback from the official WordPress repository.
This plugin has essential features that allow you to create as many surveys as you want. It has 5 built-in templates, plus a blank design so you can create a survey from scratch.
However, if you want to schedule surveys, ask different questions based on the visitor’s device, randomize the answers, and unlock other powerful features, then you’ll need to upgrade to the premium UserFeedback plugin.
UserFeedback Review: Is it the Right Survey Plugin for You?
The right survey plugin can help you get valuable feedback from visitors, users, and customers. You can then fix any problems, improve areas that visitors are unhappy with, or even add new products or features based on customer feedback.
With that being said, let’s see whether UserFeedback is the right survey plugin for your WordPress website.
1. Easy to Use
You can install and activate UserFeedback, just like any other WordPress plugin.
Once the plugin is up and running, you can create your first survey in minutes and without having to write any code, or complete any complicated set up.
Simply type in your questions and answers, and follow the onscreen instructions to configure the survey settings.
When you’re finished, UserFeedback will show a helpful summary of how the survey will act on your WordPress blog or website.
If you’re happy with how the survey is set up, then you can go ahead and make it live by clicking a button.
2. Over 20 Ready-Made Templates
To help you create surveys fast, UserFeedback comes with pre-built question templates.
If you run a store, then you’ll find ready-made surveys that help you learn more about your visitors, their experiences on your website, and what they think about your prices.
You can use this information to optimize your online store, get more conversions, and grow your online business.
All these templates are fully customizable, so you can add and remove questions, change the messaging, make certain questions mandatory, and more.
3. Ask Unlimited Questions
With UserFeedback, you can ask visitors as many questions as you want, to get all the information you need. You can even ask follow-up questions and use comment boxes to learn why the visitor answered your survey in the way they did.
If you run an online marketplace, then you might ask visitors to rate their shopping experience and then use a comment box to find out why they gave you that rating.
UserFeedback also doesn’t limit how many people you can survey. This means you can keep using the same plugin, even if you increase your blog traffic and get lots of new visitors.
4. Choose From Multiple Question Types
UserFeedback lets you ask multiple choice or free form questions, so you can create all sorts of surveys. For example, you might ask shoppers if they’d prefer free shipping or faster shipping so you can improve the customer experience and keep people coming back to your online store.
You can even ask for a star rating, which his perfect if you sell digital downloads or physical products on an eCommerce store.
You might even ask readers to rate individual articles on your WordPress blog, so you can find out what posts they like the best and then create more of that content.
If you want to collect more information, then you can add comment boxes to your surveys.
This is perfect for getting additional feedback, thoughts, and ideas from the people who visit your website. For example, if you run a restaurant website then you might ask visitors what items they’d like to see on your menu.
5. Create Mandatory Questions
Some questions may be more important than others.
With that in mind, UserFeedback allows you to mark fields as required, so visitors must complete them before submitting their answers.
6. Randomized Answers
If you create multiple choice questions, then it’s important to think about the order those answers appear in. Research shows that respondents tend to favor choices at the beginning and end of a list, since they’re more memorable. This can affect the accuracy of your results.
UserFeedback helps minimize this order bias by randomizing your answers.
This is also useful when you suspect visitors might complete the same survey multiple times. For example, if you create a post purchase satisfaction survey, then randomizing the answers can keep shoppers engaged, even if they’ve seen this survey before.
7. Device Type Targeting
UserFeedback allows you to show or hide surveys depending on the visitor’s device. For example, you might avoid showing surveys on mobile devices since they typically have smaller screens, and may find surveys distracting.
You can even create different surveys for desktop, tablet, and mobile users. For example, if you’re asking for feedback on your website’s design, then you might ask different questions about the mobile browsing experience, compared to the desktop experience.
8. Add a Survey Delay
Showing a survey as soon as someone arrives on your site, can increase your bounce rate. The good news is that UserFeedback allows you to add a delay, so users only see the survey after they’ve been on your site for a certain about of time.
You can also show the survey when a user scrolls halfway down the page.
By using these settings, you can show surveys to people who are already engaged and interested in your content. This means they’re more likely to answer your questions, and less likely to get annoyed with the survey and abandon your site as a result.
8. Add Surveys to Any Page, Post, or Widget-Ready Area
By default, your survey will immediately appear on all the pages across your entire website. This may work for short surveys that are highly relevant, no matter what page the visitor is looking at.
However, sometimes you might need more control over where a survey appears. For example, you could add a survey to your Services page, so you can do lead generation. That said, showing the same survey on the checkout page may distract the visitor, and stop them from completing the checkout process.
With UserFeedback, you can add a quiz to a particular page or post using a shortcode that the plugin creates automatically.
You can also limit the survey to content that has a particular category or tag, a specific URL, or other characteristics, using targeting rules.
Using these settings, you can create multiple exclusion or inclusion rules.
In this way, you can control exactly where the survey appears on your site.
Another option is adding the survey to a widget-ready area such as the sidebar or footer.
This can be an easy way to show the same survey across your entire site, without distracting from the main page content.
9. Fully Customizable Survey Widget
UserFeedback allows you to customize the built-in widget to perfectly match your brand and WordPress theme.
You can change the font, background color, widget label, icon color, and more. You can also set the widget to appear in different positions, so it doesn’t distract from the rest of your site’s content.
As you make changes, UserFeedback shows a live preview. This makes it easy to try different settings, to see what looks the best on your website.
10. Google Analytics Integration
UserFeedback works with both MonsterInsights and Google Analytics.
You can even use analytics event tracking to segment and track which users are responding to your questions.
If you’re not already using an analytics solution, then please see our guide on how to install Google Analytics in WordPress.
11. Detailed Built-in Analytics
Once you have some feedback, you’ll want to study it to see how you can improve your content, products, services, or the user experience.
You can get an overview of the responses from the UserFeedback dashboard.
You can also open the analytics for individual surveys, to see its total number of responses and impressions. This can help you identify the UserFeedback surveys that are getting the most views and engagement.
Here, you’ll also find each response, along with the percentage of people who chose each option in a multiple choice question.
If you want even more information, then you can open an individual response.
This shows the time the response was submitted, the page that generated this response, the user’s IP and browser, and more.
12. Export Survey Data
Sometimes you may need to share UserFeedback data with people who don’t have access to the WordPress dashboard. Creating accounts for all these people isn’t good for your WordPress security, and may put your site at risk.
With that in mind, you can export all your UserFeedback data as a CSV or Excel file. You can then share these files with anyone else who needs access to your data.
This feature also allows you to import UserFeedback data into a spreadsheet, customer relationship management program, or similar software, so you can analyze it more easily. This can help you spot trends and make decisions based on real data.
13. Customizable Email Notifications
UserFeedback has a dashboard where it shows detailed information about how each survey is performing, and the individual responses.
UserFeedback can also notify you every time someone completes a survey, so you don’t need to log into the dashboard.
After setting up these notifications, you’ll want to make sure the emails arrive safely in your inbox and not in the spam folder. For that reason, we always recommend using an SMTP service provider to fix the problem with WordPress not sending emails properly.
After choosing an SMTP provider, you can set up the popular WP Mail SMTP plugin directly in the UserFeedback dashboard.
14. Professional and Community Support
UserFeedback is designed to help you quickly and easily add surveys to your WordPress website. However, sometimes you may need some extra support.
If you prefer to find the answers yourself, then UserFeedback has useful online documentation and an FAQ.
You’ll also get access to professional support.
Simply raise a support request in your account, and a member of the UserFeedback team will respond within 24 hours, Monday-Friday.
UserFeedback Pricing and Plans
If you want to create simple surveys, then the free UserFeedback plugin is a great choice. It comes with a selection of built-in templates, multiple question types, and integrates with Google Analytics.
However, if you want to unlock additional templates and features such as device targeting, then you’ll need to upgrade to a premium plan.
There are three UserFeedback pricing plans to choose from:
- Plus. For $49.50 per year, this plan unlocks the advanced star rating and NPS question types, and comes with 20+ premium templates. You can also add your own branding to the UserFeedback widget, and export the results into a CSV or XLSX file.
- Pro. Priced at $99.50 per year, the Pro plan allows you to install UserFeedback on 5 websites. You can also schedule surveys, target specific devices, and eliminate bias with randomized answers. These advanced features make UserFeedback Pro a great option for online stores, or anyone who sells digital products online.
- Elite. For $149.50 annually, you can install UserFeedback on up to 25 websites. It supports WordPress multisite, and comes with advanced access control and client license management features. With that being said, Elite is perfect for WordPress development agencies, freelancers, or anyone who manages a list of client websites.
Conclusion: Is UserFeedback the Right Survey Plugin for You?
After looking at UserFeedback’s features, we’re confident that it’s the best survey plugin for your WordPress website.
If you want to unlock all templates and question types, then UserFeedback Plus is an affordable plan that will suit all kinds of website.
However, if you sell products, services, online courses, or other items, then Pro allows you to schedule surveys in advance, and randomize your answers. This helps you eliminate order bias and get more accurate feedback from your customers, so you can make business decisions based on genuine data.
Finally, if you run a WordPress agency then Elite allows you to install UserFeedback on up to 25 websites. This means you can add surveys to all your client websites, without having to buy separate plans or plugins.
We hope this UserFeedback review helped you decide whether it’s the right survey plugin for your WordPress website. You can also check out our guide on how to create a contact form in WordPress, or see our expert pick of the best live chat software.