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WPBeginner» WordPress Hosting» SiteGround

SiteGround

SiteGround Reviews

SiteGround is one of the most popular and highest rated hosting provider in the WordPress community. They provide unique in-house WordPress speed and security solutions to make your site as fast and secure as possible. They are known for the best 24/7 support in the industry which is why they’re an official ‘WordPress’ recommended hosting provider. This is also why we use SiteGround for hosting the WPBeginner website. SiteGround features include automatic upgrades, daily backups built-in WP caching, free CDN, free SSL, one-click staging and GIT version control. They are also one of the few companies offering location specific hosting with 6 data centers in USA, Europe, Asia, and Australia. On top of all this, they have а special 63% discount for WPBeginner readers.

Last seen 8 hours ago
Reviewed by: Syed Balkhi
Rating:

SiteGround Review from Our Experts

Siteground is one of the most recommended WordPress hosting companies. They are known for their top-notch customer support, reliable, and fast hosting plans. Their WordPress optimized hosting includes everything you’ll need to create and grow a successful website or blog. Read our complete SiteGround review to find out if SiteGround is the right host for you.

In this detailed SiteGround review, we’ll put their promises to test. These are the areas we will look into:

  • Performance: Speed is crucial for the success of any website. How fast will your website load with SiteGround?
  • Reliability: Will your website be available 24/7/365 without facing any downtime?
  • Customer Support: Can you count on their customer support?
  • Features: Do they offer all the features and tools you’ll need to build your website?
  • Pricing: How much it would cost you? Are there any SiteGround deals that can save you money?

This is a comprehensive SiteGround review with a detailed analysis of SiteGround’s hosting service. If you don’t want to read the full review, here is the quick scorecard with our verdict right below it.

SiteGround Review Summary
Performance gradeA+
Average load time491 ms
Average response time137 ms
Free domainNo
Free SSLYes
1-click WordPressYes
SupportPhone / Live Chat / Knowledge base
Start with SiteGround

Bottom line: We found SiteGround to be noticeably faster and extremely reliable. Their hosting plans are flexible, and their customer support is one of the best in the industry.

That’s why we’ve chosen to recommend SiteGround as one of the best WordPress hosting companies.

Now let’s dive in to our detailed SiteGround review so that you can see how we reached that conclusion and decide for yourself.

About SiteGround

Siteground was founded in 2004, and since then it has grown into one of the most well known hosting companies.

It is headquartered in Sofia, Bulgaria with offices in 4 locations and data centers in three continents. Today, the company has more than 500 employees and hosts more than 2,000,000 domains.

SiteGround homepage

Pros and Cons of SiteGround

Each hosting company has its own pros and cons. Some advantages can overshadow the disadvantages, but some cons can be a total deal-breaker for your individual needs.

Before making a decision, you may want to review these SiteGround pros and cons.

Pros

Here are some of the advantages that make SiteGround one of the top rated hosting companies in the world.

  • Super fast servers: All SiteGround servers are highly optimized for speed. They use Google Cloud platform for all new customers which is one of the fastest platforms on the market.
  • Top Notch Customer Support: Their customer support is amazing to say the least. They offer 24/7 phone, live chat, and ticket based support.
  • Free CDN and SSL They offer instant setup of Cloudflare’s free CDN and free SSL certificate from Let’s Encrypt.
  • Multiple Server Locations They have data centers in three continents. You can choose the location you prefer during signup.

Cons

As we mentioned earlier, there are some downsides with every hosting company. The following are some disadvantages of choosing SiteGround as your host.

  • Limited Storage: Their plans come with fixed storage. However, this storage is quite large, and if you are just starting out, then you will most likely never need extra storage.
  • Higher fee for monthly billing: The hosting service gets expensive if you choose monthly billing. But if you sign up for a longer billing period, then you’ll get bigger discount and a lower rate. They offer a 30-day money-back guarantee anyway, so it’s a good idea to choose a longer billing period when you sign up.

SiteGround Performance

While price often plays a significant role when choosing a web host, you cannot compromise on performance.

This is why we decided to run our own tests to thoroughly review SiteGround’s performance.

SiteGround Speed Test Results

Speed is one of the most important performance metric that you should look for. A faster website offers good user experience and boosts your SEO at the same time.

In fact, a single second delay can cause a 7% decrease in conversions, 11% fewer page views, and a 16% decrease in customer satisfaction.

Website speed study by Strangeloop

We created a WordPress powered test site on SiteGround and filled it with dummy content for theme development with images.

After that, we used Pingdom’s website speed test tool to run our tests. These were the results we got:

SiteGround speed test result

As you can see, our test site loaded in less than a second (491 ms to be precise) with a performance score of 94.

This is incredible, but this website had almost no traffic so the Pingdom test alone is not sufficient.

To test how SiteGround servers would respond to increased traffic, we used a tool called K6 (formerly LaodImpact).

This tool gradually sends up to 100 users to see how the server would respond to increased traffic from multiple connections.

You can see the results in the chart below:

SiteGround stress test results

The green line is the number of active virtual users on the site, and the blue line is the server response time. SiteGround performed consistently throughout the test without any hiccups.

This test shows that if you are looking for a really fast website, then SiteGround can be a perfect choice for you.

Typically, websites hosted on shared hosting account slow down a bit during top traffic hours. That’s because your site is sharing resources with other websites on that server.

Most shared hosting companies automatically kill the server process if your site is taking too many resources. This causes downtime on your website.

We tested our SiteGround site for the downtime and got 100% uptime result.

SiteGround uptime results

SiteGround Server Response Time

Your website’s content has a huge impact on page load time. For example, if you have high-resolution images on a page, then it will significantly increase the overall page load time.

This means that speed test results may not accurately reflect how fast your hosting server really is.

Instead of analyzing page load time alone, we decided to test the actual server response time as well.

To do this we used a tool called Bitcatcha. It ignores page content, and only tests the response time of the server.

Bitcatcha also gives you average loading speed from different global locations. The speed for each location is measured three separate times, and then the results are averaged.

Take a look at the results in the screenshot below.

SiteGround server response time from multiple locations

As you can see, SiteGround is a great choice if your target audience is mostly located in the United States. The server responded in a fraction of a second in the United States.

It responded within less than a second for all locations.

SiteGround also allows you to change your server location and you can choose a datacenter closer to your target audience for even better response times in that particular region.

SiteGround Hosting Plans and Features

SiteGround offers shared hosting, WordPress hosting, cloud hosting, and dedicated hosting plans. If you are just starting out, then their shared hosting plans would be a perfect fit for your needs. However, your site will eventually grow, and you want to make sure that they have other plans that you can upgrade to.

Let’s check out SiteGround’s hosting plans and their features.

  • Shared hosting: Shared hosting is recommended for new websites and beginners. It is suitable for low traffic websites as you will be sharing resources with other websites hosted on the server.
  • WordPress hosting: This plan is WordPress optimized version of their shared hosting plan. It comes with SiteGround’s in-house WordPress optimizations to improve performance of your website. See SiteGround WordPress hosting.
  • WooCommerce hosting: This plan is WooCommerce optimized version of their shared hosting plan. It includes SiteGround’s optimizations which greatly improve the performance of your online store. See SiteGround WooCommerce hosting.
  • Cloud hosting: Cloud hosting is a flexible upgrade to shared hosting. It allows you to use resources of multiple servers on a cloud architecture. It is suitable for growing websites, popular blogs, or businesses. See SiteGround Cloud hosting.

Breakdown of SiteGround’s Shared Hosting Plans

SiteGround’s shared hosting is the best way to build a new website. Their shared plans are available in three levels to match different budgets.

  • Startup: This plan is limited to hosting one website. It includes 10 GB disk space and is suitable for hosting a website having 10,000 monthly visitors. You’ll also get all essential features like 1-click WordPress install, free setup, website transfer, daily backups, built-in caching (SuperCacher), free CDN, free SSL, and more.
  • GrowBig: The GrowBig plan lets you host unlimited websites. It comes with 20 GB disk space and is suitable for hosting websites having 25,000 monthly visitors. You’ll get all the features of the Startup plan, plus you’ll get premium features like ultrafast PHP for even faster speed, on-demand backups, easy Staging tool, and option to add collaborators to your sites.
  • GoGeek: GoGeek plan is suitable for eCommerce websites. It can handle websites having 100,000 monthly visitors. In addition to all GrowBig’s features, you’ll get access to priority support, more server resources, advanced features like one-click git repo creation, and option to manage white-label clients to your sites.

SiteGround Shared Hosting Plans

SiteGround Support and Customer Service

You’ll see high praise for SiteGround’s customer support service everywhere. They are remarkably good at offering quick, helpful, and knowledgeable support to their customers.

Their customer support includes 24/7 phone, live chat, and ticket-based email support. Their phone and live chat response times are almost instant. Email-based tickets get the first response within less than 10 minutes.

For users who prefer to fix things on their own, SiteGround offers a large collection of knowledge base articles with screenshots, videos, tutorials, and guides.

SiteGround support

Conclusion: Is SiteGround the Right Choice for You?

After reading our detailed SiteGround review, you might be wondering if SiteGround is the right choice for your website?

If you want fast and reliable web hosting service with great customer support, then SiteGround is perfect for you. They have hosting plans for every budget and each plan comes with great set of features.

All their shared hosting plans include SSD storage, easy setup of Let’s Encrypt free SSL and Cloudflare CDN service, 1-click WordPress installer, and free migration.

If you are just starting a website for the first time, then you will certainly appreciate SiteGround’s customer support.

Ready to get started with SiteGround? Click here to choose your hosting plan today.

SiteGround Coupon

WPBeginner users get an exclusive 70% off discount and free SSL with our SiteGround coupon code.

All you have to do is click on this link to purchase. The discount will be applied automatically.

Frequently Asked Questions about SiteGround Hosting

In this detailed SiteGround review we looked at all aspects of their hosting services. The following are some of the most frequently asked questions about SiteGround that we are asked by our users.

1. Where are SiteGround servers located?

SiteGround servers are located in the United States, Europe, and Singapore. You can choose the server location during sign up.

2. Why choose SiteGround for WordPress hosting?

SiteGround offers highly optimized WordPress hosting platform. Each plan includes its own in-house WordPress tweaks that boost your website speed and performance.

You can easily set up a website with their 1-click WordPress installation. They also have an easy to use interface to manage your website from your hosting control panel.

3. Does SiteGround support WooCommerce?

SiteGround specializes in WordPress and WooCommerce hosting. If you are building a WooCommerce store then you can rely on SiteGround’s optimizations for consistent performance and reliability.

They are one of the top WooCommerce hosting providers and make it super easy to start an online store without any special technical skills.

4. Does SiteGround offer free domain name?

No, SiteGround does not offer free domain name. However, you can register a new domain name during sign up or you can use a domain name you already own. You can also buy a domain name from another registrar and point it to your SiteGround account.

Can I cancel my SiteGround account and get a refund?

SiteGround offers a 30-day money-back guarantee with all their shared plans. You can try out their services during this period. You are eligible for a refund if you cancel your account during this period. However, domain name registrations are non-refundable.

Which SiteGround plan is best for me?

Each SiteGround plan has different server resources. However, if you are just starting out then their Startup plan would be perfect for that. You can upgrade at any time if you need more resources. Choose your SiteGround plan to get started.

4,538 SiteGround User Reviews

  1. Chris says:
    Mar 6, 2021 at 10:18 am

    Daniel did a fantastic job of refunding my credit card after autobilling. I have run into several companies that make the last experience with them the worst. I am very grateful for one less headache.

    Reply
  2. Pauline Baird Jones says:
    Mar 5, 2021 at 6:17 pm

    Great help! Solved my problem very quickly!

    Reply
  3. Tiziana Nenezic says:
    Mar 5, 2021 at 11:46 am

    Daniel was super fast, super helpful, and super nice.
    Thank you for solving my issue within minutes :-)

    Reply
  4. Jason Carrasco says:
    Mar 4, 2021 at 7:45 pm

    Some of the quickest and best support that I have ever had from a hosting company!

    Reply
  5. Andrew Newman says:
    Mar 4, 2021 at 4:39 pm

    Filip was able to identify and fix my problem very quickly. SiteGround tech support is the best!

    Reply
  6. Yunior Mejia says:
    Mar 4, 2021 at 1:50 am

    excellent help from Antonio I am very happy. the help was very fast.

    Reply
  7. Bob Sprague says:
    Mar 3, 2021 at 5:47 pm

    I received excellent help from SiteGround support after my site went down. The support person (Atana?) researched my issue in logs a possible source. He also clear caches and told me how to do it in the future, which was very helpful. He was very patient.

    Reply
  8. Daniel D'Ambrosio says:
    Mar 2, 2021 at 10:16 pm

    Vasil solved my issue.

    Reply
  9. Donald says:
    Mar 2, 2021 at 4:52 am

    She was really on point and managed to sort out my email issue quick, Also a great sense of humor

    Reply
  10. Hassimiou Diallo says:
    Mar 1, 2021 at 2:47 pm

    This is the first interaction I have with your customer care team member, but for me, it was the best. The Agent gave me the information I needed in a friendly manner.
    Good first impression!

    Reply
  11. Maroun says:
    Feb 28, 2021 at 11:25 am

    I never had any issue with the support team. Always very accurate and very friendly

    Reply
  12. Roger Fraser says:
    Feb 26, 2021 at 4:58 pm

    This is the second time this month I needed to contact SiteGround support due to issues with our website (my fault). Once again superb and efficient support. Highly recommend this supplier.

    Reply
  13. Alan Newell says:
    Feb 26, 2021 at 6:30 am

    Great support. Great hosting. Fast response.

    Reply
  14. Craig Rowe says:
    Feb 25, 2021 at 10:55 pm

    Daniel the SiteGround Support Team are great. I can’t fault them at all.

    They’re always a pleasure to work with, helpful and prompt. These guys deserve a raise ; )

    Thank you again, and great work guys.

    Cheers.

    Reply
  15. Justin says:
    Feb 25, 2021 at 6:24 pm

    Ivan was a great help and was able to answer all of my questions very easily. With Ivan’s recommendations and information, my clinic is going to go through with subscribing to Siteground.

    Reply
  16. Antonio says:
    Feb 25, 2021 at 1:19 pm

    Excellent customer support!

    Reply
  17. Jenny says:
    Feb 25, 2021 at 11:44 am

    Ivaylo was great and walked me through everything with patience. Picked out the best plan for my new business. :)

    Reply
  18. Peter says:
    Feb 25, 2021 at 11:25 am

    Had trouble with my email and website.
    Tasos came in to help and provided very professional service and restored all.
    Many thanks go his way.

    Warm regards

    Peter

    Reply
  19. Lucie Zettel says:
    Feb 24, 2021 at 6:45 pm

    The help I received was professional, efficient and super quick. Pleasant staff. I was a bit reticent to do the troubleshooting over the live chat but it went easier and better than I thought. Well done, Siteground.

    Reply
  20. Ira Reeves says:
    Feb 24, 2021 at 2:52 pm

    Kristian was so helpful and went above and beyond to assist me. 10/10!

    Reply
  21. Kristi Stone says:
    Feb 24, 2021 at 1:54 pm

    I’m transferring my domain and it’s a little sticky because I’m using Cloudflare for my domain. Aleksandar knew exactly what to tell me, and made sure that I had all the information I needed to do the domain transfer as well as keep my business email address. All in just 10 minutes. Thanks Aleksandar!

    Reply
  22. Bruce Porter says:
    Feb 24, 2021 at 10:11 am

    Atanas fixed what I needed right away after multiple failed chat attempts…he deserves a raise for the painless experience!

    Reply
  23. Alexis says:
    Feb 23, 2021 at 4:00 pm

    I have been using Siteground for several years now and have been very pleased with their service. I have contacted them many times for various issues and have always been pleased.

    Reply
  24. Boris Lunin says:
    Feb 22, 2021 at 4:38 pm

    The support is always super helpful and very cordial and kind. Always a pleasure.

    Reply
  25. Merlyn Toussaint says:
    Feb 20, 2021 at 7:09 pm

    Excellent service

    Reply
  26. Dick Jarvinen says:
    Feb 19, 2021 at 9:46 pm

    Best tech support! Very friendly, very informed, very clear. Wants for nothing. :)

    Reply
  27. waltmorton says:
    Feb 19, 2021 at 1:56 pm

    Ivan gave me excellent technical help and advice in our chat. Very good and very responsive. Siteground gets 4-stars.

    Reply
  28. Scott Quillin says:
    Feb 19, 2021 at 12:17 pm

    Aleksandar M provided excellent support today. I’m dealing with a difficult issue and he handled it like a pro. Thank you!

    Reply
  29. Maximilian Roberts says:
    Feb 19, 2021 at 2:53 am

    Fantastic service and was able to answer my questions really quickly and clearly. He definitely sold me on switching over to your services.

    Reply
  30. Jake says:
    Feb 18, 2021 at 5:47 pm

    Lilia was great at helping me. She was able to answer all my questions. She helped me start the process to migrate

    Reply
  31. Michael Krause says:
    Feb 18, 2021 at 12:13 pm

    Lacho was a most excellent support representative. His help was direct and accurate. I very much hope that I don’t have problems like I had today but if I do, I very much hope to be connected with Lacho for support.

    Sincerely,
    Mike Krause

    Reply
  32. Nick says:
    Feb 18, 2021 at 11:31 am

    I have been using Siteground for years. Customer service has always been very helpful. I feel that they go out of their way to help me understand how the website, DNS, etc works. The oculd just fix my issues and get off the line but in stead they take the time to explain what has happened and how to fix the issue.

    Reply
  33. London Arevalo says:
    Feb 17, 2021 at 5:17 pm

    I am VERY new to wordpress (I have NO IDEA what I’m doing) and I needed help setting up my new DIVI theme. However, I already had a site up on Wix, that I needed to stay up, with the domain that I planned to use. I needed to have a temp url for wordpress made as well as manually load my Divi theme. Toni M. helped me get set up and activate my theme without a hitch! I still have no idea what I’m doing but at least I’m off to a great start, Lol!

    Reply
  34. rahman says:
    Feb 17, 2021 at 8:04 am

    Well Done Its was a very good experience in siteground

    Reply
  35. Raffaella Baccioli says:
    Feb 17, 2021 at 6:33 am

    Great advise, very professional, answered all my questions with expert knowledge. Made everything so simple and stayed with me until i was signed up.

    Reply
  36. majdi says:
    Feb 17, 2021 at 2:49 am

    Wonderful, The support is really excellent.

    Reply
  37. Hassan Raza says:
    Feb 16, 2021 at 12:10 pm

    Helped very fast. Thanks

    Reply
  38. Rami says:
    Feb 16, 2021 at 5:16 am

    Stanimir provided great service. Thank you!

    Reply
  39. Levent says:
    Feb 16, 2021 at 12:43 am

    I had a wonderful chat and assistance from your contact Ines.

    Thanks for everything.

    Reply
  40. Nicole says:
    Feb 15, 2021 at 2:23 am

    Chatting with a rep was so easy. He was so very helpful and I was shocked at how quickly I was able to chat with a live person. I’ll definitely be signing up!

    Thansk!

    Reply
  41. Antonello says:
    Feb 14, 2021 at 12:14 pm

    Excellent and fast support!

    Reply
  42. Paul Bertanzetti says:
    Feb 13, 2021 at 5:28 pm

    Great help from Ivan G.- 5 stars

    Reply
  43. Leslie says:
    Feb 13, 2021 at 2:27 pm

    My website completely malfunctioned due to some conflict with a recent WordPress update. I contacted Siteground tech support via their chat feature, and the representative guided me to solve the problem in minutes. The help did not cost anything. I am very impressed and pleased with the support I received!

    Reply
  44. Olga Prokopenko says:
    Feb 13, 2021 at 6:34 am

    Love SiteGround’s support! They make me feel safe! Very fast and always helpful!

    Reply
  45. Emile says:
    Feb 12, 2021 at 3:31 pm

    The chat support is awesome with almost zero waiting line. Always willing to help no matter your level of expertise. Patience and know-how from this people. Love em

    Reply
  46. Jason Steltenpohl says:
    Feb 12, 2021 at 12:56 pm

    Prior to moving to SiteGround, I read several mentions of great customer support. I have reached out a couple times to Nikol S. and she has been wonderful and very helpful!

    Reply
  47. Bendimered Lotfi says:
    Feb 11, 2021 at 3:28 pm

    I came with worries because my website was being shutdown due to a faulty plugin. I thought I would have to fight hard but the support was very helpful. They did put my website back on in a second. I’m really glad to get that kind of 24H and 7/7 service. Highly recommended.

    Reply
  48. Luis says:
    Feb 11, 2021 at 12:46 pm

    Dobromir did an excellent job in resolving the problem. Siteground is fortunate to have her on their staff.

    Reply
  49. Spyros Papavlasopoulos says:
    Feb 11, 2021 at 9:20 am

    I couldnt be happier for the services and above all the support of Siteground hosting. The guys are always there to solve, suggest solutions for anything that has come up.

    Reply
  50. Cormac says:
    Feb 11, 2021 at 8:04 am

    Excellent customer support far exceeding expectations. Swift, helpful to resolution and extremely pleasant to deal with.

    What a great service – thank you.

    Reply

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