I’ve used SiteGround for more than a decade now, and it continues to impress me with its performance, reliability, and support. I’ve tested just about every major web host out there, but SiteGround still holds a top spot on my list.
We actually host WPBeginner and several of our partner sites on SiteGround’s cloud platform. This gives us a clear, behind-the-scenes look at how their servers perform under real traffic conditions.
If you’re looking for premium hosting that delivers fast speeds, strong security, and helpful customer service, then SiteGround is a solid option. Still, there are some trade-offs, especially when it comes to pricing and storage limits.
In this updated review, I’ll share my personal experience with SiteGround, including performance test results, support interactions, and screenshots of the tools you’ll be using. By the end, you’ll know whether SiteGround is a good fit for your website.
My Verdict on SiteGround
Based on extensive testing, I recommend SiteGround for users who need fast speeds, reliable uptime, and excellent support. It’s a premium service ideal for businesses, agencies, and serious bloggers.
It stands out for its performance, Google Cloud infrastructure, and built-in tools like SG Optimizer that actually make a difference. We host WPBeginner on SiteGround, so I’ve seen firsthand how well it handles real traffic and day-to-day use.
| ⭐ Rating: | 5 out of 5 |
| ⚡ Load Time: | 592 ms |
| 📈 Uptime: | 100% |
| 📈 Best For: | Agencies, bloggers, and businesses who want performance and peace of mind |
| 🔥 What Stands Out: | Google Cloud platform, daily backups, built-in caching, top-tier support |
| 💡 Pro Tip: | The GrowBig plan gives you access to staging, ultrafast PHP, and on-demand backups |
Keep reading to see exactly how I tested SiteGround and what I discovered during the process.
My Hosting Evaluation Criteria
Based on user feedback on WPBeginner and our own experiences, we have learned what matters the most when choosing a hosting provider.
When evaluating a hosting provider, I focus on the following areas.
- Ease of Use: I tested their custom Site Tools dashboard and setup flow to see how beginner-friendly it is.
- Speed and Reliability: I ran GTmetrix speed tests and monitored uptime and response times across multiple locations.
- Stress Testing: Using K6, I simulated 50 concurrent users to see how SiteGround performs under load.
- Support Experience: I chatted with SiteGround support and used their AI assistant to resolve common hosting questions.
- Pricing and Plan Value: I reviewed features across all shared plans to see what you’re actually getting for your money.
How Did I Test SiteGround?
To give you an honest SiteGround review, I used the same process we follow for every hosting provider on WPBeginner.
Here’s exactly what I did:
Live WordPress Site Setup: I signed up for the GrowBig plan and installed WordPress using SiteGround’s 1-click setup. I added demo content, plugins, and media to simulate a real website.
Speed Testing with GTmetrix: I used GTmetrix to run multiple page speed tests from different locations to measure load time and Core Web Vitals.
Stress Testing with K6: I simulated 50 virtual users accessing the site at once to test how well SiteGround’s servers handle sudden traffic spikes.
Response Time Monitoring: I used PageSpeedPlus to test server response times from key regions, including the US, Europe, and Asia.
Uptime Monitoring: I enabled real-time uptime tracking to check for any downtime or slowdowns during the test period.
Support Interactions: I contacted support through live chat and tested their ChatGPT-powered assistant for helpfulness and accuracy.
This process gives a full picture of what you can expect from SiteGround as a real customer.
Why You Can Trust WPBeginner 🧡
Why You Can Trust WPBeginner
I’ve been reviewing WordPress hosts for over a decade and rely on real test data, not just specs or affiliate commissions.
We also use SiteGround to host WPBeginner and several of our partner websites, which means we have deep, first-hand experience with how it performs at scale.
You can read more about our testing standards and editorial process here.
Bottom line: SiteGround combines speed, uptime, and reliable support in one package. If you’re looking for premium hosting with a simple setup, it’s worth the price.
Let’s take a look at the full test results and how SiteGround compares to other hosts. Here is a list of areas I’ll cover in this review:
- About SiteGround
- SiteGround Pros and Cons
- SiteGround Performance Tests
- SiteGround Hosting Plans and Features
- SiteGround Shared Hosting Plans (Detailed Breakdown)
- SiteGround Pricing (What You Get for the Money)
- How Good Is SiteGround Support?
- SiteGround Technology Stack
- SiteGround Security Features
- Conclusion: Is SiteGround the Right Choice for You?
- SiteGround Coupon
- Frequently Asked Questions About SiteGround Hosting
- Where are SiteGround servers located?
- Why choose SiteGround for WordPress hosting?
- Does SiteGround support WooCommerce?
- Does SiteGround offer a website builder?
- Does SiteGround offer cPanel hosting?
- Is SiteGround better than Bluehost?
- How does SiteGround compare with other hosting providers?
- Does SiteGround offer a free domain name?
- Can I cancel my SiteGround account and get a refund?
- Which SiteGround plan is best for me?
About SiteGround
SiteGround is a popular web hosting company founded in 2004 that provides a range of hosting services built on Google Cloud infrastructure. It has built a solid reputation and is one of the most trusted hosting companies for WordPress users.
The company operates in several countries and has data centers on multiple continents, including North America, Europe, Asia, and Australia. This makes it easy to host your site close to your audience.
Today, SiteGround hosts more than 3 million domains and has a team of over 500 people. It’s a well-established company with deep experience in hosting and support.
SiteGround Pros and Cons
SiteGround is a high-performing host that we’ve used on several of our own sites, including WPBeginner. But like any provider, it comes with trade-offs you should know about before you sign up.
Pros 👍
- Excellent performance and speed, even under load
- Google Cloud infrastructure and fast SSD storage
- Daily backups and built-in caching with all plans
- Custom Site Tools dashboard is fast and easy to use
- The support team is knowledgeable and responsive
- Free site migration with the WP Migrator plugin
Cons 👎
- Higher renewal rates after the first term
- No free domain with any hosting plan
- Storage is limited compared to some competitors
- Staging tools and premium features start with GrowBig
If you’re focused on performance, support, and peace of mind, SiteGround still offers a solid return on investment. While the renewal rates are higher, this is a common practice in the hosting industry, so we recommend signing up for a longer term to lock in the best introductory price.
SiteGround Performance Tests
While price often plays a significant role when choosing a web host, you can’t compromise on performance.
This is why I decided to run my tests to thoroughly review SiteGround’s performance. To provide a complete picture, I ran tests focusing on four key areas: website speed, server stress handling, uptime reliability, and global response time.
SiteGround Speed Test Results
I ran SiteGround’s performance tests using GTmetrix on a live WordPress demo site. The results were impressive right out of the box.
The fully loaded time was just 592 milliseconds. The Largest Contentful Paint came in at 498ms, and the First Contentful Paint happened in just 336ms. That’s blazing fast, even before enabling extra optimization tools.
These results put SiteGround in the top tier of shared hosting providers when it comes to raw speed. It’s quick enough for serious websites and small businesses alike.
SiteGround Stress Test Results
I used the K6 tool to simulate up to 50 visitors accessing the site at once to see how SiteGround’s servers would hold up under pressure.
During the stress test, SiteGround handled the traffic smoothly. Response times remained stable even as the number of virtual users increased. There were no timeouts or spikes, which means the hosting infrastructure is well-optimized for bursts of traffic.
This test confirms that SiteGround is a strong choice if your website needs to handle traffic surges, such as product launches or viral blog posts.
SiteGround Uptime Test Results
Uptime is where SiteGround really shines. I enabled continuous monitoring during the review period, and SiteGround delivered 100% uptime.
Most hosting companies promise 99.9% uptime, which allows for nearly 9 hours of downtime per year. SiteGround’s performance went above that, with zero outages recorded during testing.
If you run a site that can’t afford to go offline, like a business site or online store, SiteGround is a dependable choice.
SiteGround Response Time Test Results
I used PageSpeedPlus to test server response times from six different regions to measure global performance. SiteGround showed consistently strong performance across the board.
In Oregon, the site fully loaded in just 1 second with a render time of 46ms. Even distant regions like Tokyo and Canada Central stayed within acceptable performance limits, though naturally a bit slower due to distance from the origin server.
This confirms that SiteGround’s global infrastructure, with data centers on multiple continents including North America, Europe, Asia, and Australia, can deliver fast speeds no matter where your visitors come from.
SiteGround Hosting Plans and Features
SiteGround provides four main types of hosting: Shared Hosting, Managed WordPress Hosting, WooCommerce Hosting, and Cloud Hosting. Each category is designed to fit different needs, from personal blogs and client sites to large eCommerce stores.
All plans include free SSL, email hosting, daily backups, a custom control panel, staging tools, and a built-in caching system. Even the entry-level plan offers more than most basic shared hosts.
Here’s a quick overview of what SiteGround offers:
- Shared Hosting: Ideal for beginners, bloggers, or anyone launching a small site. Includes everything needed to run a WordPress website.
- Managed WordPress Hosting: Built on the same shared infrastructure but optimized specifically for WordPress performance and security.
- WooCommerce Hosting: Aimed at online stores, with extra tools and caching settings tailored for WooCommerce.
- Cloud Hosting: For growing businesses and high-traffic sites. More scalable and customizable than shared plans, with dedicated resources and flexible upgrades.
At WPBeginner, we use SiteGround’s enterprise infrastructure to host several of our partner sites. It gives us the speed and reliability we need at scale, with a technical team that’s been rock-solid whenever we needed help. Read our case study explaining why we switched to SiteGround.
SiteGround Shared Hosting Plans (Detailed Breakdown)
If you’re starting a new site or blog, SiteGround’s shared hosting is where I’d begin. All three tiers offer solid value, but the differences matter depending on how many sites you run and whether you need staging or priority support.
- Startup Plan: Best for beginners or single-site users. You get 10 GB SSD storage, free SSL, CDN, email, backups, and all essential features. It supports around 10,000 monthly visits.
- GrowBig Plan: This is the plan I recommend most. It supports unlimited sites, includes 20 GB storage, and unlocks key features like staging, on-demand backups, and SiteGround’s Ultrafast PHP. Think of it as an express lane for your website’s code, making it run faster and handle more visitors. It’s a good fit for sites up to 100,000 visits per month.
- GoGeek Plan: Designed for developers or businesses managing multiple client sites. Includes 40 GB storage, white-label tools, Git integration, more server resources, and priority support. It can handle up to 400,000 monthly visits.
No matter which plan you choose, SiteGround makes it easy to scale up later. The traffic numbers are guidelines, and actual performance also depends on how well your site is optimized. You’re never locked in, and everything’s built with WordPress in mind.
SiteGround Pricing (What You Get for the Money)
SiteGround is often seen as a premium host, and for good reason. It’s not the cheapest option, but it packs in more tools, support, and speed features than most shared hosts. I’ve personally paid for GrowBig and GoGeek plans in different client projects, and they’ve always delivered consistent value.
They frequently run introductory deals, so you can start as low as $2.99/month. But keep in mind: renewal prices jump significantly after the first term. If you want the best value, go for a longer term upfront.
| Plan | Startup | GrowBig | GoGeek |
|---|---|---|---|
| Intro Price | $2.99/mo | $4.99/mo | $7.99/mo |
| Websites | 1 | Unlimited | Unlimited |
| Storage | 10 GB | 20 GB | 40 GB |
| Traffic | ~10,000 visits | ~100,000 visits | ~400,000 visits |
| Free Domain | ❌ | ❌ | ❌ |
| Daily Backups | ✅ | ✅ | ✅ |
| Staging | ❌ | ✅ | ✅ |
| Priority Support | ❌ | ❌ | ✅ |
| Free CDN | ✅ | ✅ | ✅ |
| Built-in Caching | ✅ | ✅ | ✅ |
Each plan includes free SSL, a custom control panel (Site Tools), unlimited bandwidth, and helpful WordPress plugins like SG Optimizer. You also get access to their new email marketing tool, which is surprisingly decent for basic campaigns.
How Good Is SiteGround Support?
SiteGround has always had a reputation for responsive and helpful support. I’ve personally reached out to them multiple times while managing client sites and my own test environments. In nearly every case, I was connected to someone knowledgeable within minutes.
They offer 24/7 live chat, ticket support, and phone support. You’ll also find a robust knowledge base and an AI-powered support assistant inside your Site Tools dashboard. The chatbot is trained on real customer questions and can resolve many issues without human involvement.
One of my favorite things is how deeply integrated the support options are. If you’re inside the Site Tools dashboard, you can launch help without ever opening a new tab. It makes troubleshooting a lot faster.
They also publish hundreds of well-organized tutorials and video walkthroughs, which is ideal if you like solving things on your own. We’ve used their documentation often when training writers and new team members working on WordPress setups.
Overall, SiteGround support is reliable and fast. But if you’re used to support via email, note that email-based help is not offered; you’ll need to go through chat or ticketing. Still, for most users, that’s not a dealbreaker.
SiteGround Technology Stack
SiteGround isn’t just another hosting company riding on marketing. They’ve built a high-performance platform that blends Google Cloud infrastructure with a set of in-house technologies designed for serious speed and reliability.
We’ve hosted WPBeginner and several partner sites on SiteGround and consistently benefited from their fast stack, caching layers, and resource efficiency. Key components of this stack include Google Cloud infrastructure, a custom Ultrafast PHP setup, the multi-layer SuperCacher system, and a proprietary CDN.
Here’s a breakdown of what powers it all behind the scenes.
- Google Cloud Infrastructure: SiteGround runs on the Google Cloud network with distributed SSD storage. This ensures fast connections, excellent redundancy, and top-tier availability.
- Ultrafast PHP: Their custom ultrafast PHP implementation reduces the time to first byte and improves memory efficiency. It’s one of the reasons our test sites loaded 30% faster compared to standard PHP setups.
- Custom MySQL Configuration: Their database is optimized to handle many visitor actions at once, like searches or form submissions. This prevents the site from slowing down during busy periods, which is critical for high-traffic WordPress sites.
- SuperCacher: SiteGround’s three-layer caching system includes static cache, dynamic cache, and Memcached. Dynamic caching is turned on by default, and it made a noticeable difference during our stress testing.
- Blazing Fast CDN: Their in-house CDN is easy to set up, and it caches content on multiple edge servers to serve users from the nearest location. That helps reduce load times globally.
- Brotli Compression: Brotli, developed by Google, produces smaller file sizes than gzip. It’s already deployed across all SiteGround servers and helped reduce page weight in our GTmetrix tests.
- Quick Tech Adoption: SiteGround regularly rolls out support for the latest stable versions of PHP and HTTP protocols and was among the first to deploy TLS 1.3 and OCSP stapling.
- SG Optimizer Plugin: For WordPress users, SiteGround provides a powerful performance plugin that gives you fine-grained control over caching, image optimization, lazy loading, and more.
When you combine all of these, it’s clear SiteGround isn’t relying on just one feature to stay competitive. They’ve built a lean, scalable tech stack that works well whether you’re hosting a basic blog or a busy WooCommerce site.
SiteGround Security Features
SiteGround implements a comprehensive security system that includes real-time server monitoring, a custom Web Application Firewall (WAF), an AI-driven anti-bot system, and daily backups. This multi-layered approach protects both their servers and your individual website from emerging threats.
- Real-time server monitoring: Their systems scan for problems every 0.5 seconds, which helps them catch issues before they escalate.
- In-house firewall rules: Their team adds hundreds of new rules each year to defend against the latest WordPress-specific vulnerabilities.
- AI anti-bot protection: Their AI blocks millions of brute-force attempts, spam bots, and other threats before they reach your site.
- SiteGround Security plugin: This free WordPress plugin adds login protection, malware scanning, and advanced security settings for non-tech users.
- Native CDN with DDoS protection: When you enable their CDN, your content is distributed globally, masking your server’s origin IP and filtering out suspicious traffic.
- Daily off-site backups: Your website is backed up every 24 hours, and those backups are stored across multiple data centers for extra safety.
- Monthly security reports: SiteGround sends a detailed breakdown of your site’s security score with actionable recommendations for improving weak areas.
There is one downside worth mentioning. SiteGround charges for domain privacy. It’s $12 for the first year and $24/year after that.
Overall, SiteGround offers one of the most complete security packages in the shared hosting space without requiring you to configure everything manually.
Conclusion: Is SiteGround the Right Choice for You?
After a detailed review, SiteGround is an excellent choice for users who prioritize premium performance, reliability, and expert support. Its plans include powerful features like daily backups, SSD storage, and SiteGround’s free CDN.
However, it may not be the best fit for everyone. For beginners on a strict budget who require a free domain, other hosts might be a better starting point. But if you’re ready to invest in quality hosting that delivers on its promises, SiteGround is a top contender.
Ready to get started with SiteGround? Click here to choose your hosting plan today.
SiteGround Coupon
WPBeginner users get an exclusive 83% discount and free SSL with our SiteGround coupon code.
All you have to do is click on this link to make a purchase. The discount will be applied automatically.
Frequently Asked Questions About SiteGround Hosting
In this detailed SiteGround review, we looked at all aspects of their hosting services. The following are some of the most frequently asked questions about SiteGround by our users.
Where are SiteGround servers located?
SiteGround has data centers on multiple continents, including North America, Europe, Asia, and Australia. You can choose a server location close to your audience when signing up.
Why choose SiteGround for WordPress hosting?
SiteGround offers a highly optimized WordPress hosting platform. Each plan includes its own in-house security features and WordPress tweaks that boost your WordPress site speed and performance.
You can easily set up a WordPress website with their 1-click WordPress installation. You can also move existing WordPress websites using the SiteGround Migrator plugin.
Does SiteGround support WooCommerce?
SiteGround specializes in WordPress and WooCommerce hosting. If you are building a WooCommerce store, then you can rely on SiteGround’s optimizations for consistent performance and reliability.
They are one of the top WooCommerce hosting providers and make it super easy to start an online store without any special technical skills.
Does SiteGround offer a website builder?
No, SiteGround does not offer its own site builder. That’s because they want users to have the option to pick the best website builder for their needs.
This is why they allow you to easily install WordPress, Joomla, Drupal, Magento, Weebly, and many other site builder platforms.
On the SiteGround platform, you can also create unlimited web pages without any restrictions.
Does SiteGround offer cPanel hosting?
No, SiteGround no longer offers cPanel hosting. Once cPanel raised its licensing fees, SiteGround decided to remove cPanel hosting and instead built a far superior web hosting control panel for both beginners and advanced users. This allows them to offer managed WordPress hosting-like features without the high costs.
Is SiteGround better than Bluehost?
SiteGround and Bluehost used to offer the same features, but with recent innovations, SiteGround has significantly improved its hosting technology.
SiteGround is better than Bluehost in terms of overall performance, technology infrastructure, and support quality. However, with all this innovation, SiteGround pricing is significantly higher.
So, when it comes to pricing, Bluehost is better than SiteGround because not only is it cheaper, but it also offers a free domain name with each account.
For more details, see our honest comparison of SiteGround vs. Bluehost vs. WP Engine.
How does SiteGround compare with other hosting providers?
Readers often ask us how SiteGround compares with GoDaddy, Hostinger, HostGator, GreenGeeks, DreamHost, A2 Hosting, and other web hosting services.
They all used to provide similar features and technology, but over the last year, SiteGround has really stepped up its innovation.
With all the managed WordPress hosting features, Google Cloud infrastructure, and custom performance optimization, SiteGround is now in a class of its own with its premium hosting.
Does SiteGround offer a free domain name?
No, SiteGround does not offer a free domain name. You can buy a domain name from another registrar and point it to your SiteGround account or buy one from SiteGround during signup at an additional cost.
Can I cancel my SiteGround account and get a refund?
SiteGround offers a 30-day money-back guarantee with all its shared plans. During this period, you can try out its services. You are eligible for a refund if you cancel your account during this period. However, domain name registrations are non-refundable.
Which SiteGround plan is best for me?
Each SiteGround plan has different server resources. However, if you are just starting out, then their Startup plan would be perfect for that. You can upgrade at any time if you need more resources. Choose your SiteGround plan to get started.
Kevin Greene
Brilliant and informative, as always – my question was answered really well and really promptly. Thanks SiteGround. There is no doubt that the staff are on-the-ball and up-to-date. Thank God, this is a breath of fresh air and a comfort to know that the folks at SiteGround have the expertise and manner to resolve issues and answer questions thoroughly. Nice one
K.
Patti Rishforth
Support was beyond helpful. they simply fixed the problem for me while I waited for instructions on how I should proceed. Thank you so much!
yago
Great service. They know their stuff! Support just helped me in under 2 minutes by thinking a bit out of the box. Great quality
Evi
Good info given and fast. Thnx
Catherine Lear
Fantastic service
Tyler
Excellent service and reliable connection. Customer support team is very quick to respond, patient and supportive during issues.
Badal Kumar
Siteground Support system is awesome. I have user HostGator before, but the customer support is 10/10 for Siteground.
Hazel Edwards
Brilliant support even for a novice like me. So glad i changed hosts to siteground.
Alf Birnecker
Just got 2 of my websites converted to https in less than 15 minutes by the support team – a task I was really not looking forward to do. Such a wonderful support. Thanks
Derrick Dansby
Excellent service.
We are glad we moved to Siteground.
Richard Havelock
I have used Siteground for WordPress hosting for some of my personal projects (I was recommended them by a friend) and I would just like to say that their service has been fantastic! They helped move sites over from my old server to theirs, and their response to support tickets were very quick. Great service all round.
Joe Stanton
Had a problem with my SSL certificate. The Siteground support has again been fantastic and have resolved the issue quickly and efficiently. Thank you. Great service.
Jon-Paul
Ivan was a Great help thank you
Anna Karapetyan
I have no idea how to thank Petar for his help. Thanks to him I have a chance to save my website. No words…so excited…;)
Paul Seiler
Every time I have required technical help, the response from SiteGround has been extremely quick, fully competent and educational. Basically, everything has been fixed while I wait. The best value IT support that I have every experienced.
Brian Lim
Just had a pleasant experience with Siteground… Was cancelling services but may renew later… Highly recommend it
Thanks!
nvn balakrishna
very helpful support …really great
Caspar Siebel
My problem was solved within 1 minute. Very helpful!
Jose Pena
Support staff was very helpful, thank you so much for the support. I was totally lost and now I’m on my way to getting things done. Thank you again for your support.
Rick Hubbard
Panic! An SSL Cert expired…quick Chat with SiteGround support…and ultra-prompt and informative fix. WOW! support staff is awesome…so’s SiteGround.
Benjamin
First trial with their support.
Online chat, no delay.
Lovely. Quick and amazing !
Rafiqul Islam
Really Awesome support! We have 4 more separate account with them.
Mark
Got to the bottom of the issue pretty quickly and gave me some links for instructions.
Very efficient.
Max Brainspace
Always a pleasure dealing with siteground. Had a small hiccup installing Egroupware. Support was able to sort it out in under a minute. Whole process took less than 5 minutes. The way it should be. Been a happy customer of siteground for over 10 years now. Not changing anytime soon.
Many thanks for making some of the complicated bits very easy.
Hosanna Sheeley
Great and helpful customer service! So much better than Bluehost!
Aftab
Excellent coustomer service
Russell Turner
The service is excellent and support is amazing. The interface is easy to navigate to. I have used Siteground for a number of years & clients and always highly recommend them.
Chris jackson
Siteground support is fantastic and the support staff that helped us tonight is a credit to the company 5⭐️
Cole Smith
I like to try to figure out my own tech issues, but I have confidence knowing Siteground’s great support will be available to walk me through any issues I may find (or cause). The representatives are always quick, polite, and patient with me as I’m learning.
Sam Mitchell-Innes
Great service and sound advice.
Nic Cheung
Amazing support and performance!
I am a very beginner of website maker, I met lots of problems: redirect to www , crack by WordPress plugins etc. Sitground gave hand to me each times.
One more thing, speed has been grow up so much than old one!
Thank you! Sitground!
Nic
Dan
Just finished a chat session with support. As always the Siteground team was prompt, patient and helpful. I’ve been with them for years and have noticed that they have made customer service a priority. I recommend them.
Chad Perdue
I recently moved to siteground and have used the chat several times. every time has been amazing. I love it here.
Steve Guald
Great support solved issue very quickly
Alexander
The self service sections are a pain to journey through but once you get through to a web chat support member or submit a ticket then you will get friendly and fast responses to your issue. Great support staff and always manages to resolve my issue without any further problems.
Matt
Thank you.. great support.
John Mudie
Loved his support , efficient , quick and most important, it worked.
Javier Torres
Best chat ever with one of your chat members, he spoke english and spanih, and did helped me straight away , great service, Juan Carlos was wonderful
thanks
Melissa Deskovic
After spending what seemed forever trying to pick the “right” hosting site for my business I settled on Siteground for it’s overall customer service ratings and reviews. Now I am at my year renewal and I can honestly say I made the right decision. Not only is it simple to use but the moments when I had tech or billing related questions their customer service chats handled the issues without hesitation and everything was resolved in a matter of minutes. I cannot recommend them enough!
Ben
Support staff was excellent. Very quickly solved my issue. Thanks!
Tamara
Have recently moved over to Siteground. I missed a step in my domain transfer so needed to contact Customer Service for the first time and oh my goodness, sensational customer service. Even when I first ended up in the wrong department, no one minded, transferred me over in a jiffy then my problem was solved in a blink and with good cheer, easy peasy! Thank you for making my life easier Siteground, blown away!
Wayne
Siteground chat support is really fast, and they really seem to know what they are doing.
Somehow the last time I logged into my website I had WordPress working with all my plugins, woo commerce, etc… then my site was having issues, constant 404 errors.
My Let’s Encrypt was not working, and a few other issues.
In 2 chat sessions and less than 15 minutes in total Siteground chat support helped me restore my whole WP site, disable a problematic plugin, and re-install my Let’s Encrypt SSL…. I tested a transaction while still on chat with them and all was working.
VERY IMPRESSED… My site is totally non-critical and only in testing, yet their work they performed was like I was a big client of theirs.
THEY ROCK!
James
Thought they were pretty cool until they 4x’d my price at the time of renewal. No longer fans of these guys. thumbs down
SiteGround
Hi James,
Please note the hosting renewal is on our regular prices and we show them on our sales pages along with the promotional rate. Upon initial sign up you have taken advantage of a discount of up to 60% from the regular price and our goal was to give you a chance to test the service with your site setup without a big financial burden to you. The regular rate reflects all the value-adding features we include in our packages like free site transfer, free SSL certificate, server setup optimized for fast speed, expert support, in-house crafted tools for using the most popular applications WordPress and Joomla, and more.
Charging the regular prices allows us to continue to deliver high-quality hosting and develop new features to improve the experience for our customers. If you choose to renew your account for a longer period we can offer you a discount of up to 30% as well.
Regards,
SiteGround Team
Chris Sutton
As usual, the customer service was fabulous. Not only was the issue identified and resolved quickly, but the support team member went above and beyond to check that there were no flow on problems. Outstanding.
Michelle
I just presented the chat rep with a problem he had not encountered before. It turned out my email profile had expired…
IJ
SiteGround has one of the best customer service assistance.
Thank you!
Yvonne
really appreciate the prompt and excellent technical support for a problem that i created myself. my technical skills are limited and yet i was left feeling confident to keep working on my website, and that they are there to back me up next time i get into strife. thanks a lot.
Ryan K
I’m a long time reseller package user from siteground to cater my client. Love the service until this restoration task that need to do because of my client fault.
My client make mistake by deleting some file and can’t recall the file. (They are not a techie guy). And ask me to restore their file. This is when I realise that the 30days backup for Siteground Reseller Plan is only for the backup service. To restore the backup, you need to pay $39.95 per restore.
I didn’t notice this changes in term of service. Previously they have 1 day backup as default and can upgrade to 30 days backup. With previous service, you can easily restore any file & date within 30 days. Now, even for the previous day, you need to pay the service fee.
If you want to use their reseller plan, just a kindly reminder to this service. The service & price is awesome for $42/account. You might want to find another backup provider or you use their growbig account and skip the reseller plan.
James
Siteground’s customer service is genuinely a pleasure, probably the best of any website that i have used. I am a grumpy arse so this is a big compliment.
jack yuen
Just switched over from Blue Host for my Australian website. Got twice the speed instantly.
Had problem with the ‘staging’ function. Got onto chat with support in the middle of the night and got it resolved quickly with very knowledgeable support person….
Pretty good initial experiences.