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How to Setup a Custom Branded Email Address with Outlook (Office365)

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Are you looking to set up a professional branded email address with Outlook?

The Microsoft 365 Business Premium plan allows you to use your domain name to create a business email address using Outlook. It provides a more professional look when sending emails, and you get powerful features like spam protection and better security.

In this article, we will show you how to set up a custom branded email address with Outlook.

How to add Branded Email with Outlook

What Is a Professional Branded Email Address?

A professional email has your business name in it. For example, ‘’ is a professional email address. By contrast, ‘’ is not a professional email address.

There are many ways you can create a professional email address. You can use the built-in mail server that comes with most WordPress hosting companies.

This will work for most starter websites on a shoestring budget. However, it lacks several critical features like better spam and antivirus protection, enhanced security, easy account management, and more.

If you want the powerful features mentioned above, then you’ll need a professional business email service that works with your existing business name or domain name.

What Is

Outlook is an email service offered by Microsoft. You can create a free ‘’ account to use the service.

However, if you want to create a professionally branded email address with, then you will need to sign up for a Microsoft 365 Business Premium account.

It is a paid service starting from $6.00 per user/month. It includes 1 TB of OneDrive storage and the latest versions of Outlook, Word, Excel, and PowerPoint for your PC or Mac.

At WPBeginner, we use and recommend Workspace or G Suite by Google for business email addresses because they are more cost-effective. We also prefer Google Cloud since our team is familiar with Gmail and other Google Apps.

For more details, you can see our comparison of G Suite vs. Office 365 to learn how it stacks up against

That being said, let’s take a look at how to create a custom-branded email address with

Signing Up for Outlook Premium with Microsoft 365

First, you need to visit the Microsoft 365 website and sign up for the ‘Microsoft 365 Business Premium’ subscription.

It is the only subscription that includes support for custom domains. To start, simply click the ‘Buy Now’ button.

Select the Microsoft 365 business premium account

You will have to enter your email address in the next step. This could be your existing work or school email.

Once you’ve entered the email, click the ‘Next’ button.

Enter your email address

It will then check if the address is already associated with a Microsoft account or if you need to create a new one.

Next, you will be asked to provide personal information, like your name, business phone number, company name, company size, and country.

After entering these details, go ahead and click the ‘Next’ button.

Enter your personal details

On the next screen, you’ll need to verify your business phone number.

You can select to receive a text message or receive a phone call to get the verification code.

Get verification code

After verification, you will be asked to enter a password and domain name.

You can click the ‘Next’ button when you’re done.

Enter password and domain name

From here, you’ll need to select the number of Microsoft 365 Business Premium accounts you want.

After that, click the ‘Add payment method’ to continue.

Add payment details

Microsoft will now ask you to select a payment method, like a credit card.

Go ahead and enter the payment details to complete the signup process.

Add a payment method

After that, you will land on the Office 365 dashboard.

Setting Up Outlook Email with Custom Domain

In the dashboard, you’ll see different tools and apps offered by Microsoft under the Office 365 suite.

The left-hand sidebar is filled with shortcuts to the various services and apps that you get access to with your subscription.

Office 365 portal

Next, you can click the ‘Apps’ option from the sidebar menu.

More tools will now appear under Apps. Go ahead and select the ‘Admin’ option.

Select apps and go to admin

Next, you will see the ‘Microsoft 365 admin center’ at the top of the page.

From here, you can select the ‘Set up email with a custom domain’ option.

Set up email with custom domain

After that, a popup window will open where you’ll be asked to use an existing domain or buy a new one.

Simply click on the ‘Use a domain you already own’ button.

Select use a domain you already own

After that, a setup wizard will open to help you configure a custom domain with Outlook.

The first step will give you an overview of the steps you need to follow. Go ahead and click the ‘Continue’ button at the bottom.

Continue from the overview page

On the next screen, you will be asked to enter the domain name you want to set up.

After entering the domain name, click on the ‘Continue’ button.

Enter your domain name

Microsoft will now look up your domain name.

After that, it will ask you to verify ownership by adding information to your domain’s DNS settings.

Verify ownership of your domain

To do this, you need to open a new tab or window in the browser and go to your domain’s settings page. Depending on your domain registrar, this page will be located in your account. You need to find the DNS settings option.

If your domain is registered by your WordPress hosting company, then you will find the domain’s setting in your cPanel dashboard labeled as ‘Zone Editor’ or ‘DNS Zone Editor.’

Note: If you are a SiteGround user, you will not have cPanel. You will find this in the Domain section of your Site Tools dashboard.

For this tutorial, we will be using the Bluehost dashboard. To begin, you can go to Domains » My Domains from the menu on your left. Then click the ‘Manage’ dropdown menu and select ‘DNS.’

Open DNS settings in Bluehost

Next, you will have to scroll down to the ‘TXT’ section in the DNS settings.

Go ahead and click the ‘Add Record’ button.

Add a TXT record

From here, you’ll need to enter the TXT details. These include the host record, TXT value, and TTL time.

You can easily find this information in the Microsoft Office 365 tab.

Once you’ve added the details, click the ‘Save’ button.

Enter TXT details

When adding a DNS record, make sure that the information you enter matches the information displayed by Office 365.

Next, you need to switch back to the Microsoft Office 365 admin portal and click on the verify button.

Verify your domain

Office 365 will now check for DNS records to verify that you own the domain name. DNS verification can take 5 – 10 minutes because, sometimes, your DNS settings will not be updated right away.

After verification, you will be asked to set your new branded email address. Once that’s done, simply click the ‘Update and sign out’ button.

Enter your branded email address

Next, you’ll need to sign in again using the new branded email address you just added.

Once logged in, you’ll see more records to add to your domain and connect to Outlook email.

The email exchange needs three DNS records to work with, including an MX record, a CNAME record, and a TXT record.

Add more records to your domain

Once again, you will need to go to your domain’s DNS settings page and add these records individually.

First, you have an MX record, which provides instructions on where to deliver the email messages. In Bluehost, go to your website’s DNS settings and add a new MX record.

Add MX record in Bluehost

If your website already had an MX record, then it will be replaced with this one. This ensures that you can use Outlook’s mail servers to send and receive emails from your custom domain email address.

After that, you have a TXT record, which helps prevent someone from spoofing your email to send spam.

Add a new TXT record

Lastly, you have a CNAME record, which lets software like Outlook discover and connect to email service.

Simply add a new CNAME record in Bluehost and enter the details from the Microsoft dashboard.

Add CNAME record

Once you have entered all DNS records, you can go back to the Microsoft Office 365 tab and click the ‘Connect email’ button.

Office 365 will now check your domain DNS settings. Note that it could take 24 – 48 hours for TXT records to be verified.

Add more records to your domain

Once everything checks out, you’ll reach the end of the setup.

In the last step, you’ll see a summary of your configuration. Go ahead and close the setup wizard.

That’s it! You have successfully set up your domain name to work with Outlook.

Adding Custom Branded Email Address in Outlook

You are now ready to create custom domain email addresses using Outlook.

From your Office 365 dashboard, go to Users » Active Users.

Add a new user

Next, you’ll see a list of your active users.

Go ahead and click the ‘Add a user’ option.

Add a new user to active users

On the next screen, you need to provide the user’s personal information and then choose an email address.

After entering the details, simply click the ‘Next’ button.

Enter user details to create an account

Then, you’ll need to select a geographic location for your user and assign a product license.

In the Microsoft 365 Business Premium plan, you can assign up to 25 licenses. When you are done, simply click the ‘Next’ button.

Assign product licenses

Microsoft also offers additional settings for new user profiles.

For instance, you can select a user role and grant access to the Admin Center. There is also an option to add profile information, like job title, department, office, and more.

Choose optional settings for new users

These are optional settings, and you can leave them blank as well. When you’re done, simply click the ‘Next’ button.

Lastly, you’ll see a summary of the new user you just added. You can review the details, make necessary changes, and then click the ‘Finish adding’ button.

Review and finish adding the user

You’ve successfully added a new user and created a branded email address in Outlook.

You can now log in using the email address and password you created in the earlier step to use your new professionally branded email with Outlook.

Use outlook with branded email

You can also install Office 365 apps on your Mac and PC, including Outlook. This will allow you to use your branded Microsoft Outlook business email address with offline access via the Outlook app.

We hope this article helped you learn how to set up a professional branded email address with Outlook. You may also want to see our article on the best SMTP providers with high email deliverability and how to start a WordPress blog.

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Editorial Staff

Editorial Staff at WPBeginner is a team of WordPress experts led by Syed Balkhi with over 16 years of experience in WordPress, Web Hosting, eCommerce, SEO, and Marketing. Started in 2009, WPBeginner is now the largest free WordPress resource site in the industry and is often referred to as the Wikipedia for WordPress.

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Reader Interactions

122 CommentsLeave a Reply

  1. Syed Balkhi says

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  2. shayne says

    i notice that some of the email i received came from contact@domainname .com or support@domainname . com , how can i create, use and send just like that? or they just put contact or support as the name of there email, like myname@mydomainname .com, did they just put contact or support on “myname” ?

    • WPBeginner Support says

      You can put the username as what you want the email to be as we show under the ‘Adding Custom Branded Email Address in’ section or there are tools for allowing multiple users to answer emails from the same email address.


  3. Andrew says

    I have a Professional Branded Email Address hosted by gmail. I’d like to switch it over to be hosted by outlook. is this possible?

    I don’t want my emails interrupted for any length of time, and I’d like to keep my history if possible.

    Any advice?

    • WPBeginner Support says

      Once you change the DNS settings for your domain it would swap from Gmail to Outlook for you with the main possible downtime being any caching active which you should be able to clear.


  4. Olivia says

    Gsuite actually charges $12 per month for business accounts and is unlimited storage space. I have it. So, just to clarify price on that if you are looking for budget purposes.

  5. kelli stark says

    I need a catch-all alias to be sure to receive all the email addresses How do I set up with a live domains

  6. Refentse says

    hi i already purchased a domain with is it possible to use that domain to setup an email with Outlook or do i need to purchase another one?

  7. Esther says

    To add to my earlier query, I would like to have my own domain name. Can help to create it and have it linked to my website?


  8. Esther says

    Hi, I like to create a business email address. Can you please advise?
    Thereafter, I would like to create a webpage/website for the business..

    Please advise. Thank you.


  9. Jan Oniszczuk says

    For bussiness e mail address I have to pay?
    I do not work for over year . It’s hart for me to generate any money at all ..
    I’m over sixty eight I have chance to get a contract only if I will have my company e-mail address.
    I have no extra money to pay for e-mail .
    I have only money for the rent not even for the food..
    please to understand me.

  10. Abhijeet Waibhaw says

    I have already my own domain name and want to create email id for my organization, needs technical support

  11. says

    i own a domain name but have not built a website yet. Can I still create a business email address using my domain name? Can I use OUTLOOK or GMAIL for this ?

  12. Janarthanan says

    Hi Syed,

    Me too want to know the details about the below screenshot. Is this will be problem to us with the existing emails and email IDs.

    Pls help us, as we are newbies and can’t understand Microsoft’s technical explanations.


  13. Katie says

    Thank you so much!! This is such a great guide to setting up a custom email. You helped me and my family’s Company to add a professional touch to our email services! I only have one problem and that is when I entered the new MX Record I was not aware that you would have to delete any existing Records in that area otherwise it will interfere with the activation of the account. Other than that I’m totally happy!

  14. Peter says

    Hello, thanks for this tutorial, please where do I need to add this

    v=spf1 ~all

  15. Jay says

    its more than 72 hrs of changing my dns. but now also it is showing “You need to prove ownership of this domain by creating a DNS record. Use the settings below.”

  16. Rani says

    I set up the account following your instructions.Thanks
    But I have this problem , i am not receiving any mails in my inbox. when i send mails from other accounts to this mail it is bounced.
    i checked the microsoft support. looks like it is some internal problem and not a settings problem. people are reporting other issues with accounts.Microsoft says they resolved the issue. But doesnt look like so.


  17. Ankush says


    I am trying to setup emails for my domain. This tutorial is really helping me since I am a non technical person. I have set up my live account and I am getting a message ‘You need to prove ownership of this domain by creating a DNS record. Use the settings below’.

    When contacted a person where I have hosted my site, he is saying that the settings displayed here are for CPANEL and my sited is on DreamHost. DreamHost has its own CPANEL and that doesn’t support entries like ‘Priority: 10 (or High priority)’ etc.

    Can you please guide us to take this forward.


    • WPBeginner Support says

      Ankush dreamhost does support A records and Max records. For records ask the person managing your account to go to Mail » Custom MX in Dreamhost Panel. As for A or TXT records go to Domains and then click on DNS.


  18. Ria Parish says

    I don’t suppose you’d still be able to use this email for Google+ and YouTube account though, eh…. Better than nothing, I guess.

    Thanks for the alternative!

  19. princess says

    Hi I set up my domain via I already have my live mail set up. My question is: When I tried replying to the email my replies bounces back. what could be the problem?

  20. Verma says

    Hi- I did a setup of with my domain. All seems to be working fine except i am not able to get emails from MS Outlook. If it is possible to access email via MS Outlook app please let me know.

  21. Paul Jones says

    Great article thanks.

    We run a mail server and batch import mail into a sql server database. Would it be viable/possible to switch our mx to and forward all inbound and outbound email to our mail server so that we can still import mail into sql?

      • Chris says

        Hi, I just created an outlook email admin account with my own domain name. i create 2 users. Will I be able to see the emails sent to the users I created? If so, how do I enable that feature? Thank you :) Great article by the way. Thanks.

  22. david says

    If you want users to use to sign in for email address, then you can create a CNAME record in your domain’s custom DNS settings or in cpanel’s Simple DNS Editor. Enter Mail in the Name field, and enter subdomain in CNAME field, e.g.

    this is not well explained. Could you please…

    • kaycee says

      If you want users to use to sign in for email address, then you can create a CNAME record in your domain’s custom DNS settings or in cpanel’s Simple DNS Editor. Enter Mail in the Name field, and enter subdomain in CNAME field, e.g.

      …..Please can you provide a guide on how to create this? cos am using ipage and they said its not possible for me to have

      thank you

  23. Kelly says

    Hi, thanks for your tutorial.
    So after a week of waiting for the service to become active it is now saying that “Your service is suspended. Please make the required DNS changes.” Can somebody please help?

  24. Asad says

    Currently outlook allows 50 free Email addresses. If I need more Account then what is the procedure ?

  25. phil says

    Hi I have a question, I bought my domain name off Godaddy, but I built the site and its being hosted by, I want to use my own domain with outlook so who do I update my mx and txt with godaddy or wix?
    Hope to hear from you soon

  26. Lynn Jackson says

    Awesome post! Very user-friendly. This was almost effortless. I was up and running after about 10 minutes! Thanks.

  27. JANARTHANAN says

    Hi Syed, as said earlier I’ve done setting of my domains mails on Let me know how to configure this on blackberry and iPhone devices.
    Thanks – Janarthanan

  28. tilak says

    I want to view my old mails from my previous employers where we were using Outlook server. I have those .pst data files in my external hard disk. But don’t know how to configure them in Outlook 2013. Could any one please help me on the step by step guide. thanks.

  29. Haseeb Ahmad Ayazi says

    Guys the New UI of outlook is tooooo slow. While loading it makes my PC also slow. Outllook can compete Gmail but will loss badly only due to his loading speed.

    • Jon Adams says

      Check your computer. Due to the new Gmail compose debacle, I have been testing for the past few months in case Google makes the change permanent and mandatory. The only reason I don’t make the switch now is six years of company emails in twenty accounts. Not to mention everything that lives in Google Drive.

      The Outlook UI is vastly superior to Gmail even without consideration of the new compose.

  30. Kunal says

    I already have an email account on Google Apps, if I were to move to Outlook, what would happen to emails that I already have in my existing accounts on changing the MX record ? Do I have to transfer my emails from google apps to outlook?

  31. quocnt says

    Thank you. I have successfully setup my professional email.
    But can I go to to check mail or must I go to every time?

  32. Ana says

    I followed the steps and everything went fine. But when I started using the email, I can send emails, but not receive them. Any idea what can be the issues?


    • JANARTHANAN says

      Hi Ana,

      Have you got the solution, did your mail work fine on both send & receive ways!

      If you got the solution pls let me know.


    • Ankush says

      Hi Ana,

      Did you get solution to your problem? Are you able to send/receive from your new email account. Please guide us as well.


  33. Leon says

    Hi! I finally finally got to the last part.. I had to login using my old account, I never saw the DNS options when trying to signup using just my domain name

    Anyways I was able to create an info@ email for my domain, but now where do I go to login? I tried and I just see the last page I was on showing the emails I created, but not able to actually access my new email

  34. JANARTHANAN says

    Hi Syed,

    I have my website already set up at windows live admin center and the emails are already in use by users.

    But now i planned to migrating my domain from godaddy to a Blue Host (i came to know about the cheapest and best service of this host by reading your site), what should i do so the emails will not be deleted and users can continue using the same mails.

    Pls give me clarification thru email or on you blog. It will be very helpful for me and all others.

    Thanks in advance


      • JANARTHANAN says

        Hi Buddy, Thanks for the info. But i’ve a doubt, before transfering a domain from Godaddy how can i setup MX records in Bluehost for the same domain. PLs explain as i was a newbie on this field.


      • JANARTHANAN says

        Hi Syed,

        Thanks for your info, i followed your tuts, also as per your comment i get details from Blue Host too. Now i successfully transferred my domain. And all my emails associated to it (functions on work fine.

        Thanks once again for your great tuts.


      • Tuyen says

        Hi I set up my professional mail on, it’s work fine for about a month but now when I send email to client it alway have on behalf of my email, pls advise how to remove ( on behalf of my email)
        hope to hear soon
        all the best

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