InMotion Hosting is one of the biggest names in the web hosting industry. They provide hosting for beginners, bloggers, large companies, and everyone in between. InMotion Hosting is known for their reliable hosting, quality customer service, and broad range of services.
In this detailed InMotion Hosting review, we will analyze their hosting service by putting it through our test. Following are the aspects we will look into:
- Performance: How fast will your website load on InMotion Hosting?
- Reliability: Will your website be available to your users without any downtime?
- Customer Support: Can you count on their customer support to offer quick help when you need it?
- Features: Do they offer everything you will need to build your website?
- Pricing: Do they offer best pricing in the industry? Are there any InMotion Hosting deals that can save you money?
Bottom line: In our InMotion Hosting review, we found them to be a reliable hosting service, with great plans and helpful U.S based customer support which is available 24/7.
That’s why we decided to recommend InMotion Hosting as one of the best WordPress hosting companies.
Now let’s get into the detailed InMotion Hosting review, so that you can decide for yourself.
About InMotion Hosting
Founded in 2001, InMotion Hosting has offices in Los Angeles and Virginia Beach. It is one of the oldest hosting companies in the market with a proven track record.
With 200+ employees, InMotion Hosting offers competitively priced hosting service with 24/7 US based customer support.
Pros and Cons of InMotion Hosting
Not all hosting companies are made equal. They all offer different features and services with their own unique advantages and disadvantages. You need to carefully weigh them before making your decision.
Here are the pros and cons of InMotion Hosting that we found.
Pros
First, let’s check out the pros that make InMotion Hosting a popular choice.
- 90 day money back guarantee: InMotion Hosting offers 90 day money back guarantee, which is quite generous. Most other hosting companies only offer a 30 day guarantee. (Note: Domains are not included in the guarantee, once registered they are yours to keep and use with any other host)
- Free website transfer: If your site is already hosted somewhere else, InMotion Hosting will transfer it for you at no extra cost.
- Choose your data center location: InMotion Hosting has data centers at both East and The West coast of the United States. You can choose a data center that’s closer to your target audience. Your site will load even faster for users near those locations.
- SSD drive Storage: All InMotion Hosting servers use SSD drives instead of old spinning hard drives. SSD drives are way faster than the old drives which makes your website load even faster. Most web hosts don’t offer SSD storage and some charge extra for it.
- Free SSL Certificate: SSL is required for creating an eCommerce website, and it’s included in all InMotion Hosting plans. Typically other hosts charge $30 – $60 per year for SSL certificates.
Cons
There are some downsides that you may want to consider before choosing InMotion Hosting as your host.
- Phone verification: As a fraud prevention measure, InMotion Hosting asks clients to verify their purchase by phone. This can be difficult for non-US based customers.
- No monthly billing: Their starter plans don’t have a monthly billing option. You can pay for 1 or 2 years in advance. If you choose 2 years, then you get a larger discount. Pro plan customers can choose monthly billing, but there’s a $40 setup fee.
- Not the cheapest: InMotion Hosting plans are competitively priced, but they are not the cheapest in the market.
InMotion Hosting Performance
After pricing, performance should be the top concern when looking for a web host. It will cost you more money and trouble if you get poor performance and want to move your website to a better host.
For this InMotion Hosting review, we decided to run our own performance tests. We tested their speed, reliability, and response time.
InMotion Hosting Speed Test Results
Speed is a really important aspect of any website’s performance. Search engines love faster websites and rank them higher.
Users hate slow websites. In fact, recent studies suggested that a single second delay can cost you 7% less conversions and 11% less page views.
For our InMotion Hosting review, we created a test site to see how fast InMotion Hosting really is.
Our test site was using WordPress with default Twenty Seventeen theme. We also imported dummy content for theme development with images.
We used Pingdom to run our website speed test. You can see the results in the screenshot below:
As you can see our test site loaded in just under a second for a server in Dallas, Texas. That’s faster than 90% of all tested sites.
This test was just measuring the test site with a single user. We wanted to see how InMotion Hosting will handle multiple users accessing the website during peak hours.
To run this test, we used a tool called LoadImpact. This tool creates virtual users and start sending them to a website, gradually increasing it up to 100 users.
You can see the result in the chart below:
As you can see that our test site performed well until it reached 25 users. After that it slowed down as traffic kept increasing.
This is normal for shared hosting where your website shares resources with other websites hosted on the same server. If your website start getting many visitors at a time, then you’ll need to upgrade your hosting plan.
It is important to note, that while our test site slowed down during peak traffic load, it didn’t go down and remained responsive.
InMotion Hosting Server Response Time
Our speed test results showed you how our test site performed under a normal speed test. However, these tests load all content of a web page including images which increases the page load time. This makes those tests slightly inaccurate when measuring a server’s response time.
We decided to run a test using a tool called Bitcatcha. It works differently than other website speed testing tools. Instead of loading entire website, it records a server’s response time from different locations. This gives a more accurate result of how quickly a server responds to user’s requests.
You can see the test result in the chart below:
For all locations, InMotion Hosting responded under a second. The response time was slightly higher for locations in Japan, Brazil, and Australia. .
For websites whose target audience is in the United States and/or United Kingdom, InMotion Hosting is a fast and reliable host. If your target audience is located outside these regions, then you might benefit from finding a server location near those regions.
InMotion Hosting Hosting Plans and Features
InMotion Hosting offers various hosting plans suitable for different budgets and traffic requirements.
Following are the hosting plans offered by InMotion Hosting:
- Shared Hosting: Best for low traffic and starter websites. With shared hosting your website shares resources with other hosting accounts on the server. This is the most beginner-friendly and basic hosting option.
- WordPress Hosting: Similar to shared hosting, this plan is specifically optimized for WordPress powered websites with extra tools and features to improve performance and security.
- VPS Hosting: An upgrade to the shared hosting, VPS hosting allows you to share resources with multiple servers on the cloud. This gives your site a little more room to grow and handle traffic.
- Dedicated Server Hosting: Suitable for enterprise and high traffic websites. Dedicated Server hosting plan gives you a complete server for your own website. The downside is that you will have to manage that server yourself.
- Managed Hosting: A more powerful hosting option to handle more traffic without dealing with technical stuff. Your host will take care of software updates, security, and other maintenance tasks for you.
Each InMotion Hosting plan comes with SSD storage, 1-click WordPress installer, and free SSL. Each plan also includes an easy to use control panel where users can manage their hosting account and enable different addons.
Let’s take a detailed look at their shared hosting plans.
Breakdown of InMotion Hosting’s Shared Hosting Plans
Shared hosting is often considered the best option for bloggers and small businesses. If you are just starting out with a fresh new website, then InMotion Hosting’s shared plans can be a great choice for that.
Once your website starts growing, you can easily upgrade your hosting to a more powerful plan.
All InMotion Hosting shared plans include unlimited storage, bandwidth, one click installer, free SSL, and many other standard features that you may need.
Their shared hosting is divided into three levels:
- Launch: The launch plan is limited to hosting just two websites and 25 subdomains. It comes with all regular features like free domain, unlimited bandwidth and storage, and more.
- Power: The Power plan is their most popular shared hosting plan. It includes hosting for up to 6 websites and allows 50 databases.
- Pro: The Pro plan offers the best value for fast growing blogs and businesses. It allows you to host unlimited sites with unlimited databases. You will also get priority support feature as part of the plan.
InMotion Hosting advertises Power and Pro plans to be eCommerce ready as well.
InMotion Hosting Support and Customer Service
We all need help now and then, whether you are a beginner or an experienced user. You need to be with a web host that offers the most technically sound, friendly, and quick customer support.
InMotion Hosting has a US-based support team. They offer 24/7 support through live chat, phone, and email tickets.
For our InMotion Hosting review, we contacted their support team several times. We were quickly connected to live chat support staff. We asked them complicated questions and found the staff to be knowledgeable, friendly, and willing to help.
We also created several support tickets and got email responses within few hours.
Conclusion: Is InMotion Hosting the Right Choice for You?
After reading so far, you may be wondering if InMotion Hosting is the right choice for your website?
We found them to be reliable, with fast servers, good uptime, and great customer support. Their plans fit all budget sizes and shared plans are particularly great for new blogs and business websites.
They offer variety of hosting plans which allows you to grow your business without worrying about moving to a new host. You can easily upgrade your hosting plan whenever you need more resources.
Ready to start your website with InMotion Hosting? Click here to select your InMotion Hosting plan.
InMotion Hosting Coupon
WPBeginner readers get an exclusive 56% off with our InMotion Hosting coupon code.
All you have to do is click on this link to purchase. The discount will be auto-applied.
Alan Burr says
No drama, no problems for almost 3 years. The price is affordable for what they offer. When I did have issues at the very beginning (user error) they were quick to help without judgment.
Happy customer.
BruceBanner says
hi,
I am thankful to give such a good service and I appreciate how the support team goes through the trouble of helping solve the problem. So many times with online “support” you get the run around. InMotion has always gone the extra mile whenever I needed assistance So thank you for giving such good service. you always done a great job with web hosting and reliable email servers.
Naman Modi says
InMotion Hosting service is dedicated to giving its users great services. That is why a lot of manpower is invested in customer support. While other companies put less effort in customer experience, InMotion spares no dime to give you exceptional services. I recommend you try it for the first-hand experience.
Terry Alcorn says
Just a quick note to say thank you to support staff who was very patient with me through email exchanges and helped me find the information I needed in a centralized location on my server.
Brad Townsend says
I just got off the phone with Brandon P who was extremely helpful in resolving a couple of issues that I have been struggling with. His instructions were very clear, he acted very professional, and I am delighted with the results.
Everson says
Hi.
I would like to thank you for the excellent support that you guys provide. Despite being a short time using the inmotionhosting, I have to admit that your customer support are great. I am very satisfied with my Vps plan.
Sincerely
Ben says
Having dealt with various hosting providers in the UK and receiving very poor server up-time and having to wait days for support, I knew it was time for a change. At first, I was skeptical about going with a US-based provider however I have no regrets at all. Getting a phone call and speaking to a human when opening the account to ensure everything was working really got it off to a brilliant start. The technical support is second to none and can’t be faulted at all. Being UK-based, the time different doesn’t get in the way at all with it being 24/7. Any faults I’ve had have been fixed within 5 minutes of initiating a live chat. Can’t praise them enough!
David cuff says
The level of support is wonderful at Inmotion Hosting!
Support staff and the other techs have saved me so much time solving support issues.
That’s is the reason I purchased a second dedicated server from them.
Winn C. says
InMotion Billing Chat rep relieved my anxiety when we decided to upgrade to a far more expensive hosting plan mid-term. They explained our change in billing scheme in a very clear and concise way even gave a few months free with a special discounted rate. Highly recommended. Among the best in service and expert advice.
Ryan says
I’ve been working with InMotion for nearly 2 years with 2 different websites. I am very happy with the way things turn out and their support team is always supportive and informative. I am about to establish my third website and without a doubt, I will be using InMotion to save all my troubles and really focus on my business.
Kerrie Redgate says
I’ve been with InMotionHosting for the past 2 years on their Business Power Plan (multiple sites). It’s true, their Customer Service is terrific! I live in Australia and I can click onto a Live Chat at any time of the day or night and on any day of the year, and it generally takes less than a minute for me to be connected to a tech support person. All the IMH support people have been kind, courteous, very patient, and knowledgeable.
However, I recently decided to try a different host, as IMH have just ONE thing missing: at this time, they can’t support free Let’s Encrypt SSL certificates on Shared Hosting plans. Google will not index websites now without SSLs, and though I have one on my payment site, it was an expense for my other sites.
I lasted 24 hours with the other host (who offered comparable services and prices but also offered free Let’s Encrypt SSLs with every site). The obviously stressed Chat support person at that other host was on multiple simultaneous Chats, and chatted to me in unintelligible acronyms, providing links to copious reading matter, and was verging on rude. After 24 hours my sites were no closer to migration.
So I rushed back to IMH! (The stress was not worth the SSL savings.) The IMH support person I then spoke to had suggested I get a Multidomain SSL, and took the time to explain all the SSL types to me so I could make an informed decision as to whether I could stay with IMH. I’m glad I did! I feel like I’m back home now with my family. Whew! You just can’t beat great Support!
Akula Systems says
I was blown away with the level & quality of tech support professional, knowledgeable & very polite. Support is the reason I feel Inmotionhosting was the best choice for my companies hosting needs. BRAVO!
CentrisLink says
I totally appreciate the assistance received from support when it was noticed all our website pages for some reason had lost their “https” depite the SSL being active and in place.
Support was able to solve my issue relatively quickly and tried more than one way to fix persisting until it was resolved.
He was friendly and knowledgeable. Kudos!
LeRoy OBryan says
At approximately 3:15 today (26 June 2017), I spoke with support. who assisted me with a file(s) upload problem I was having.
Even with my numerous questions (some of which were repeats), They maintained their calm, collected, voice and answered my every question.
Their attitude was courteous; in addition, they were very knowledgeable about how the InMotion Hosting site works.
Sincerely,
James says
I have been an inMotion customer for several years. They have always done a great job with web hosting and reliable email servers. Whenever I have a question, they solve it quickly, and they teach me how to do things (by pointing to the proper online tutorials they have, which are simple to understand) in case I want to learn and do it myself.
J.P. Parrot says
I appreciate how the support team goes through the trouble of helping solve the problem. So many times with online “support” you get the run around. InMotion has always gone the extra mile whenever I needed assistance.
Jim McCarthy says
Kudos to support at InMotion for helping me with a billing issue and reconciling a domain name transfer. They were knowledgeable, courteous and efficient.
This is my second time selecting InMotion for hosting and I’ve yet to be disappointed.
Everett says
Great experience so far. Tech support has been spot on. I was pleasantly surprised. No long wait times on chat, reps were knowledgeable and got my issues resolved quickly. Glad I moved from that other hosting service. Thanks guys keep up the good job.
Luke says
Just wanted to say. I had a live chat today and support impressed me. Fast, quick and efficient. Resolved all my questions with the minimum of fuss and with some proactivity which is always appreciated.
Thanks. It’s good to know support like this is available on the rare occasions I need it.
Brad Martin says
Support at InMotion hosting was excellent in responding to support questions regarding our account.
Cudo’s to InMotion in general for continuing great service and support. They continue to be a step ahead of all others. Trying to reach Go Daddy or Gator Host is virtually impossible….
Josefa says
You can put your trust in the staffers of inmotion. They are the best in the world. Add to that their knowledge and friendliness. TOPS.
Cindy Speece says
Had several technical issues that I needed assistance with and support.\
was fast efficient and very knowledgeable. They quickly solved the issues
and also took care of getting our word press updated.
Rate his service: A+++ Great job!!!!
Nicole S. says
Had some speedy and great help today from support.
Appreciate their help very much!
Jean-Marie says
I would like to say a big Thanks to the Support Team specially
who help me with Email issue I was having to set it up.
And that was straight forward help.
Thanks a lot again and keep it up.
Slts
Jean
Christina Veveris says
Support at webhostinghub.com provided me with excellent support the other day – saved me a ton of time! Really nice to communicate with an individual who quickly grasps the issue, knows what to do, and just does it. Kudos.
Michelle says
InMotion has been an AWESOME host for me. I have no experience with web design, but they have been extremely helpful and patient. I’m so thankful to have signed on with such a great host!
Jerry says
In the world of tech, nothing is perfect. What does count is customer support. When you run into a problem or have a question or just don’t know how to do something these guys and girls are right at your side.
I don’t know if they are the cheapest but I do know they are the best I’ve worked with.
Angela says
Via chat, support person was patient,
knowledgeable and helpful with my questions this morning as I moved an
existing site into WordPress and cloned it for a client.
Eduardo says
I’ve only had great service from them. Great platform good prices and good service.
Sacha says
I have used a tonne of other hosts and none of them have come close to the level of excellence I receive with InMotion. With a combination of fast servers, amazing support and 1-click WordPress installer, who wouldn’t like this company?
Brian Woodley says
I have been a customer of InMotion for 7 years now and have had an excellent experience with all their services. I find the price very reasonable for the number of websites and email addresses we get. The speed of all our websites is excellent. Never a problem updating or working on them either.
If I do have a question their support department is quick to respond and always helpful.
They have protected our sites from attempted brute force attacks, recommended critical updates when necessary, and caught email spammers who had hacked my passwords, and cut them off in minutes.
I like the service, the speed, and the overall experience with them.
Note: I do not work for them, or know anyone in the company, or have anything to do with their business. I just like what they do, and think they deserve to be praised for it.
Shane says
Excellent service on a recent chat session. Solved my problem in no time.
Juan Carlos González says
We at Sinergia are having a very good experience. Their hosting service is very fast an reliable and the Customer Service is really 24/7 with a quick and helpful response.
Ka Williams says
InMotion Hosting has been a tremendously wonderful addition to my website. As someone who is still learning this business, I feel comfortable allowing this company to help me operate my blog. The customer service is exceptional. They are all friendly and patient – as well as work diligently to ensure our needs are met and our issues are resolved.
Charles says
Inmotion Hosting provides a superior level of technical support. Technical assistance is both effective and timely. Far better than the service I received from my previous provider.
Peter Steeger says
I changed from another hosting company which can only be reached by phone or support ticket. They are closed on Weekends! With InMotion I get all support I need and when I need it.24/7. Also the domain and mail transfer went very smooth and w/o interruption of service. I really enjoy the support, you could not do without it.
Mohamed says
Been dealing with InMotion Hosting for a over 4 years, Never had a problem, their security is top notch and their staff and help desk are very helpful and quick to help. Invest with them you wont be disappointed.
Diego says
Reliable 24/7 Live Chat Support. Over 3 years with their hosting. 99.99% satisfaction.
Will says
Had a very positive and helpful experience with chat support.
Ade says
do not believe the hosting company that requires prospective members are members of at least one year. meaning that they are ugly and enterprise hosting hosting fear of being abandoned in the near future, so that the one-year membership, consumers can not do much, ultimately frustration.
Shimul Shahriar says
I was here to find a good hosting for my site( it is highly loaded with 3 wordpress running at different section’s) and after review, i visited their site, i knock on the chat and it was live ! A Support stuff replied and text me like i am a Friend . I am impressed enough , but i got a little problem, in Hostgator, i can start with a monthly payment ( i know how bad they are ) But here in inmotion i have to pay for whole next year. Let’s see what is next with them. ( Best of luck both inmotion and me )
Steve Mullen says
It’s funny when you read these reviews. People either love IMH, or they’re frustrated by the company’s response to malicious attacks and DoS attacks. In the end, I think what happens is that if your site gets at all popular, you end up with problems at InMotion. I have had a couple of my clients host there, and I also have a hosting plan of my own that I use for developing websites. No one visits the sites on my hosting plan, as they’re under construction. As a result, my experience with that hosting account has been fine. However, each of my clients has been shut down, blocked, and generally hassled by InMotion. Instead of addressing what are clearly security problems on THEIR end, they push the problem back to the customer and make them take care of it. And, when you call them to ask why you’ve been suspended, they generally don’t even know because the suspension is automated. I have used a number of different hosts, and have never had the kinds of problems I’ve had with InMotion. Each of the clients I’ve had use them have ended up switching to another host because InMotion just isn’t worth the trouble.
Marian Pena says
I have to admit, I am impressed with InMotion itself as a hosting company. I’ve never had any issues with bad support or tech help. However, my biggest gripe goes to the sheer amount of brute force attacks that seemed aimed at InMotion and not specific domains. I’ve only been with InMotion for about 5 months now and prior to that I never had any issues with google telling visitors my site had malicious code, or the amount of resources being to highly used on the site itself. I’ve spent more time in the last month trying to fix issues that frankly were never an issue on my old host that I’m now questioning why I left that other host. I wish I could remember now why I left.. but I am seriously thinking about going back.
Ray says
InMotion Support team is above the rest!
As I run my web design/development company I have had to deal with more then a dozen different hosting providers. I recently had to move multiple websites around the InMotion environment and update usernames/passwords. The live chat team was AMAZING – kind, respectful and knowledgable about what and how to get my questions accomplished.
InMotion has easily jumped to one of the top 3 companies I will start recommending for my client to host their websites with!
Martin Fabian says
InMotion continues to provide excellent service: The representatives have been professional, knowledgeable, efficient, personable, and helpful — every time I’ve called. After checking out several potential hosts over a significant period of time, it looks like I’ve found the best one available for my needs.
Jacqueline H. says
I’ve been with InMotion for about two years now. Initial setup was a little challenging for me, but their chat-help was so good, I was up and running in a pretty short time. Since then, I have updated my site regularly, and most times it is a breeze. Lately I have had issues with authorization (two occasions), but the chat help was AWESOME and got me running in a jiffy.
I am 100% satisfied with InMotion Hosting. The have done a great job for me!
Artur says
I’m sure they are one of the best company in the hosting market, they are fast, clever, kind and provide the best support i’ve ever tried for every issue.
Stephen Milley says
I have transferred from a previous host to Inmotion Hosting, including my domain name (i.e. DNS). Everyone has been helpful in the process of getting everything transferred. The staff was friendly. courteous, patient, and knowledgeable.
I recommend if you are going to transfer to this host, make sure you get your password, or key from your DNS. This would be located at the registration page of your domain name’s server, usually. This is what I discovered after transferring here.
In addition, if your host has CPanel, there is a backup feature located on the website of your host’s control panel. I would backup this to your local drive and sent it to Inmotion Hosting. This is the most highly recommended option, after doing research online and reading the sent documentation.
As you may tell, I have learned quite a bit between these last few days of switching! Thanks Inmotion Hosting
Pat says
I see that is has been a while since anyone commented here, so perhaps it’s time for an update.
I have been with InMotion Hosting for more than six years, the past four years on their “Power” plan, but due to the past two months of hell with their tech support, I am looking for a new host for my WordPress site.
As others have noted, they are available 24/7, but whenever I’ve called, they’ve told me to submit an e-mail ticket. When I do that, I get a mostly cut-and-paste response referring me to online articles, some of which are out-of-date, some hard to follow, and some just plain wrong. So, for starters, I think they may be cutting back on tech support to save money, and it shows.
My issue was the same as another commenter, which had to do with the brute force attacks. I received a resource overage warning, and when I contacted them to figure out why, they refused to look into it unless I jumped through a bunch of hoops. For example, they suggested that I install a specific caching plug-in. I suspected right away that that wasn’t the problem — my usage stats showed a very clear pattern of what time of day the overage was happening, and it had nothing to do with when I work or get the most traffic. It took them TWO MONTHS to admit that I was right in the first place and that the problem was brute force attacks. To add insult to injury, a new article they referred me to recommended caching plug-in that I’d always had!
I’ve just had an exchange of several days with customer service. Their ultimate solution was for me to hire a developer, because they don’t monitor individual sites. That’s never what I asked for. I only wanted to know what was going on. With a couple of exceptions, their tech support e-mail responses didn’t address my specific questions, or they would take one of out of context and ignore the rest. So then I had to start taking up a bunch of time complaining about their responses, which of course got them very defensive and unwilling to find a real fix.
I hope I’ve left enough specifics here so that those reading can see I’m not a troll for the competition.
Walda Farmer says
Technical support is a major issue with me, including the hours when it is available. I do not work on our website at “traditional” hours and sometimes need help at crazy times. At Inmotion Hosting, someone is always there – and they are cheerful even at 2:00 in the morning! I cannot say enough good about each and every tech I have worked with. They are always efficient, knowledgeable and know the best workaround. I have not been disappointed yet. Thanks again for being there and answering my questions no matter when I contact you!