Are you wondering when you should change your WordPress hosting company?
Many beginners who are unhappy with their WordPress hosting provider don’t know when it is the right time for them to switch.
In this article, we’ll talk about the key indicators you should look at to decide if it’s time to change your web hosting.
Overcoming The Fear of Changing Hosting Platforms
Most beginners are afraid to switch hosts.
Why? Because it requires technical knowledge to move a website without any downtime.
If you’re somewhat savvy, then you can probably follow our tutorial on how to move WordPress to a new host without any downtime.
Even though it doesn’t require any code, it is still scary for a lot of beginner users.
Thankfully, most top WordPress hosting companies will migrate your site for you (especially if you ask nicely).
How much would they charge? That depends on how big your site is. In most cases, it’s free.
Sometimes, you may pay a small fee. But this service is definitely available even if it’s not advertised. You just have to ask.
Now that you are relieved of your biggest fear, let’s look at the top reasons why you should change your web host.
1. Frequent Unexpected Downtimes
Downtimes are bad for the overall reputation of a website (SEO rankings, traffic, etc.). Nobody wants to visit a site that doesn’t open half the time.
If your site is down multiple times a week, then it’s a clear indication that you need to switch.
How to tell if your site is down? Since you’re not visiting your site 24/7, it’s hard to know without using a monitoring service.
Thankfully there are services like Uptime Robot available that help you monitor your site’s uptime for free. For details, see our tutorial on how to monitor your website’s uptime.
Uptime refers to your server system being online. Downtime is when your server cannot be reached. So if you see 99% uptime, then it means that your site experienced minor outages that month.
Once set up, Uptime Robot will send you alerts when your website is down. We recommend monitoring it for at least a week to gather enough data.
You can always ask the hosting support staff about downtimes that occured. If they’re not convincing, then it’s time to move.
2. Error Establishing Database Connection
If you regularly see error establishing database connection on your site, then it means that you’re outgrowing your host servers or have a bad plugin.
In either case, your host support should be able to help you. If they’re unable to help, then you should switch to someone who will help.
3. Bizarre Internal Server Errors
Internal server error is one of the most common WordPress errors and perhaps the most frustrating one as well. The error message itself is unable to point the user in the right direction to fix it.
If these internal server errors are becoming too frequent on your site, that’s a bad sign. Find yourself a WordPress hosting provider that knows how to configure their servers for WordPress properly.
4. Site Suspension
Most web hosting providers reserve the right to take down your site, especially if there’s illegal activity going on.
However, certain hosting companies suspend accounts without notifications for silly things such as overages.
Your host should care about your website because you’re trusting them with your digital real estate. If a hosting company suspends your site without notification, you need to have a serious conversation with them.
If that conversation doesn’t go anywhere, it’s time to switch to a company that cares.
Also, it’s important to keep backups because such web hosting companies may hold your data hostage.
5. Poor Customer Support Service
You’ll never find a host with a 100% great customer service record. It’s just impossible to keep everyone happy. Not to mention, only the angriest users leave web hosting reviews.
Having that said, good customer service is crucial when it comes to web hosting.
You need to ask yourself the following questions: Is your hosting support staff quick to respond? Are they knowledgeable and helpful?
Sometimes the hosts simply deny assisting with WordPress claiming their support policy doesn’t cover software. If you don’t get good support, then it’s time to move.
6. Slow Page Speed
Speed is crucial for a good user experience on your website. It also affects your search rankings and website traffic.
Usually, slow sites are caused by too many requests or too many users on the server. In that case, your hosting provider can help you figure out what’s slowing down your website.
If the issue is too many requests, then it can be fixed with some tweaking, whether it’s removing a plugin or further optimizing the server. However, if the issue is too many users, then the host will ask you to upgrade your plan.
You can optimize your website by following our WordPress performance and speed guide. However, if you are simply getting too much traffic, then you can’t delay upgrading your hosting plan.
7. Your Site Has Outgrown Your Host
If you have been managing your website for a while, then your site may have outgrown your hosting plan.
On a shared hosting platform, your site shares the server resources with many other sites hosted on the same server. While you can control and limit the resources you use by using caching + CDN, you have no control over what other sites are doing.
If your site is much busier than other sites on the same server, then you will be slowing down other sites. Many shared hosting providers will then start terminating your resources without any warning.
If you start having issues with slow sites or finding yourself spending more time explaining the problem to customer support, then it’s probably likely that you’ve outgrown your host.
Ready to Switch?
Chances are, if you are reading this article, then you have probably considered switching your web host.
Looking for a host that can deal with all the scenarios, provide rock-solid uptime, and top-notch support?
We recommend using Siteground. They are one of the top managed WordPress hosting companies and can easily handle your growing website traffic.
Their servers are highly optimized to run WordPress, offer built-in caching, CDN integration, and the support is truly the best in the industry (first-hand experience).
Best of all, it won’t break your bank as they have a plan for users of all levels. WPBeginner users get an exclusive 60% discount on Siteground.
If you want to shop around, then you should consider looking at other managed WordPress hosting providers like WP Engine.
We hope this article helped clear any doubts on your mind about when is the right time to change your WordPress host. You may also want to see our complete WordPress security guide to protect your website against common threats.
If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.
you’re offer didn’t work link may expired or broken think so, please resest you’re affilate link
WPBeginner Support says
This is an older article so SiteGround may have updated their pricing but it should still bring you to our page with our best discount for SiteGround.
Shawn Buck says
Great post for beginners. I’m planned to migrate my site to another host. I read all of your guides, but I have some fear about site ranking. Anyway sure I will move my site. Thanks for the motivation.
Thanks a lot for sharing such an incredible info. Most of the people can’t get it that when to switch their website’s hosting. Keep sharing
Nice article, now its the time to change my hosting. Can you let me know what package you are using for list25 site?
Jordan Smith says
Thanks for the siteground recommendation. I looked into this and am going to try it out for a high traffic site I’m transferring from SquareSpace to WordPress. Do you guys have any discount codes / affiliate links for their dedicated servers that I can use?
WPBeginner Staff says
Please see our disclaimer page. We only recommend products and services that we have used on our own projects.
Jim Davis says
Wow! I am really impressed by your site at http://list25.com. Lightning fast with all those images. I will definitely give Siteground song consideration for my next client.
Saumya Majumder says
Wow you guys are really great. Does this hosting companies pays you to write this article? I shared my experience and you guys didnt put it on your site, tough it was a complete legit experience with some other host rather than what listed in the above article.
Thank you for this article and the recommended hosting providers, but you didn’t talk about security and the hosting’s commitment to server maintenance. Around half of today’s hacks are through the hosting. It would be nice to know how to identify what hostings are doing it right and which you recommend. I understand that some hosting companies leave the maintenance to the customer and that’s fine too.