Você está enfrentando problemas de upload de imagens em seu site WordPress?
Para a maioria dos iniciantes, os erros de upload de imagens podem ser bastante confusos porque podem aparecer sem que você faça nada de diferente. De fato, a falha no carregamento de imagens é um dos problemas de imagem mais comuns no WordPress. Felizmente, é muito fácil corrigi-lo e você mesmo pode fazer isso.
Neste artigo, mostraremos como corrigir o problema de upload de imagens no WordPress.
Tutorial em vídeo
Se você preferir instruções por escrito, continue lendo.
O que causa o problema de upload de imagens no WordPress?
O problema de upload de imagens no WordPress geralmente é causado por permissões de arquivo incorretas. Seus arquivos do WordPress são armazenados no servidor de hospedagem na Web e precisam de permissões específicas de arquivo e diretório para funcionar.
Permissões de arquivo incorretas impedem que o WordPress leia ou faça upload de arquivos no servidor de hospedagem. Você pode receber o seguinte erro do WordPress ao fazer o upload de um arquivo de imagem:
‘Não foi possível criar o diretório wp-content/uploads/2019/04. Seu diretório pai pode ser gravado pelo servidor?
Ou você pode ver o erro:
‘O arquivo carregado não pôde ser movido para wp-content/uploads/’.
Outro sinal desse problema é que suas imagens desaparecem da biblioteca de mídia do WordPress.
Meu site estava funcionando bem antes. Quem alterou as permissões de arquivo?
Isso pode acontecer devido a vários motivos. Uma configuração incorreta em seu servidor de hospedagem compartilhada pode, às vezes, alterar essas permissões sem que você faça nada.
Por exemplo, seu provedor de hospedagem na Web executou uma atualização que alterou inesperadamente as permissões de arquivo.
Se tudo o mais estiver funcionando bem em seu site WordPress, basta aplicar as permissões de arquivo corretas para corrigir o problema de upload de imagem.
Dito isso, vamos dar uma olhada em como definir as permissões de arquivo corretas para corrigir problemas de upload de imagens no seu site WordPress.
Como corrigir o problema de upload de imagens no WordPress
Para alterar as permissões dos arquivos, você precisará usar um cliente FTP.
Primeiro, conecte-se ao seu site via FTP e, em seguida, vá para a pasta /wp-content/. Dentro dela, você encontrará a pasta uploads, que é onde o WordPress armazena todos os uploads de mídia, inclusive imagens.
Agora, clique com o botão direito do mouse no diretório de uploads e selecione “File Permissions” (Permissões de arquivo).
Isso abrirá a caixa de diálogo de permissões de arquivo.
Primeiro, você precisará definir as permissões de arquivo para o diretório de uploads e todos os subdiretórios dentro dele como “744”.
Para fazer isso, digite 744 na caixa de valor numérico e marque a caixa ao lado de “Recurse into subdirectories”. Agora, clique no botão de opção “Apply to directories only“ (Aplicar somente a diretórios).
Clique no botão “OK” para aplicar essas alterações. Seu cliente FTP começará a aplicar as permissões de arquivo aos diretórios.
Observação: se a configuração das permissões de diretório para 744 não resolver seu problema, tente 755.
Na próxima etapa, você precisará definir permissões de arquivo para todos os arquivos no diretório de uploads.
Para fazer isso, clique com o botão direito do mouse no diretório de uploads e selecione permissões de arquivo. Na caixa de diálogo de permissões de arquivo, altere o valor numérico para “644”.
Marque a caixa ao lado de “Recurse into subdirectories”. Em seguida, você precisa clicar no botão de opção “Apply to files only” (Aplicar somente a arquivos).
Por fim, basta clicar no botão “OK” para aplicar essas alterações.
O cliente FTP agora alterará as permissões de todos os arquivos dentro da pasta de uploads. Quando isso for feito, você poderá voltar à área de administração do WordPress e tentar carregar imagens novamente.
Se você tiver algum formulário de upload de arquivo em seu site, teste-o também.
Observação: se você não souber como usar um cliente FTP, também poderá usar o gerenciador de arquivos fornecido pela empresa de hospedagem do WordPress. Como as capturas de tela variam de acordo com a hospedagem, você precisará falar com o suporte deles para obter instruções.
Esperamos que este artigo tenha ajudado você a corrigir o problema de upload de imagens no WordPress. Talvez você também queira ver nosso artigo sobre como escolher a melhor hospedagem WordPress ou nossa comparação das melhores alternativas da GoDaddy.
Se você gostou deste artigo, inscreva-se em nosso canal do YouTube para receber tutoriais em vídeo sobre o WordPress. Você também pode nos encontrar no Twitter e no Facebook.
Syed Balkhi says
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Did you know you can win exciting prizes by commenting on WPBeginner?
Every month, our top blog commenters will win HUGE rewards, including premium WordPress plugin licenses and cash prizes.
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Didier says
Let’s add the fact that WordPress creates a new folder each month, in wp-content/uploads.
Probably, when the new folder is automaticaly created, it hasn’t the correct permissions :
We have to modify the permissions each month.
WPBeginner Support says
That should not normally be the case, we would recommend checking with your hosting provider to ensure they don’t have a security setting that could be the root of that issue.
Administrador
Zoe says
Hello,
I am trying to upload several photos to my website page, and keep getting the message below:
“The server cannot process the image. This can happen if the server is busy or does not have enough resources to complete the task. Uploading a smaller image may help. Suggested maximum size is 2560 pixels.”
I have compressed the image multiple times, shrinking the size and optimizing it, yet I continue to receive this message even after shutting down the browser and starting again. Can you please advise me on how to upload these files? Thank you!
WPBeginner Support says
For that error, you may want to try the recommendations from our article below!
https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/
Administrador
Paul says
Please I am trying to upload images from my computer for my blog it is telling me( “The server cannot process the image. This can happen if the server is busy or does not have enough resources to complete the task. Uploading a smaller image may help. Suggested maximum size is 2560 pixels. “).. please what can I do
WPBeginner Support says
It appears that your image is too large, for a starting point we would recommend taking a look at our article below:
https://www.wpbeginner.com/beginners-guide/speed-wordpress-save-images-optimized-web/
Administrador
Michelle says
Yes!!! This was absolutely helpfuul and helped me fix the problem! Thank you so much! I am not a hard core computer person. I have just started my blog on WordPress so at the end of the day, I know it is me that has to handle any issues with it! Thannk you so much!!! This was awesome!
WPBeginner Support says
Glad our guide was helpful!
Administrador
Vinay Golchha says
when i upload image nmy form it say “something wentwrong, please try again” .
can u please help how to fix this issue?
WPBeginner Support says
You would want to go through the steps in this article if you have not done so and if these recommendations do not solve this issue, you would want to use our general troubleshooting article below:
https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/
Administrador
António Antunes says
Hey,
Just change the permalink structure from generic to another one. That worked for me
ak says
Thanks! I didn’t thought about it, worked for me and saved a lot of time <3
Ankit Sharma says
image upload issue showing countinously .i have applied all methos but it does not working
WPBeginner Support says
If none of our methods are working for you, we would recommend reaching out to your hosting provider to ensure there isn’t an error on their end.
Administrador
Daniel Gadd says
Thank You, 755 worked but 744 doesnt for folders, triple checked
WPBeginner Support says
It can vary depending on the issue and host, 744 is a backup to check
Administrador
Mary says
I’m encountering the same issue only the fix that is suggested is not working. Is there something else that can be done?
WPBeginner Support says
You would likely want to reach out to your hosting provider for them to take a look.
Administrador
Matthew says
First try to check PHP interpreter version on your server. If it 7.4 – this may cause problems. Change it to 7.3.
WPBeginner Support says
Thank you for sharing that for some users who may be stuck with this error, for beginners we recommend reaching out to their hosting provider for checking if that is an issue.
Administrador
Moni says
Images to my wordpress site seem to upload correctly but then then disappear and an icon for broken image link appears. In the media library the image shows as a gray block. If I try to edit the image then I can see the image but when I save it again it’s gray again. I checked my permissions and the are set to 755.
WPBeginner Support says
You may want to try updating to 744 and if that does not work, reach out to your hosting provider and they can normally assist.
Administrador
Sravya says
Hi ,do we do it with out FTP
WPBeginner Support says
Some hosting providers have a file manager that acts as an FTP but it would depend on your host for what is available.
Administrador
Naluzze Anita says
I’m using localhost, cannot see the file permissions option when i right click
WPBeginner Support says
For local installations, you would right-click the folder and go under Properties>Security to change the permissions.
Administrador
Lucas says
Hello
FTP permissions are fine, when I try to upload, the original file goes to the FTP Uploads folder, but WordPress does not recognize it and displays error on upload, try again later
Any tips?
WPBeginner Support says
By default, WordPress would not include FTP’d files in the media library. It would depend on the specific error. If the default upload method is what is causing the error then you would want to go through the troubleshooting steps in our guide below:
https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/
Administrador
Zillah Prescott says
You missed the easiest fix of all. Close WordPress and open it back up again.
WPBeginner Support says
For some, that may be a solution but that is sadly, rarely the solution for this specific issue.
Administrador
Adams says
”Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page.”
I keep getting the above error whenever I try to upload an image to my newly installed WordPress.
Please advise on how to solve it. Thank you.
WPBeginner Support says
There are a few possible reasons for that error message, we would recommend going through our troubleshooting steps here: https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/
Administrador
Anita Hiltz says
I’m not sure this will solve my problem. I have an educational website and we give away free books and educational materials. Recently I uploaded a PDF document (a chart) into my library, put it in 2 of my web pages, and created the link to open it. That was fine, but later, I decided to improve the document, took it off, recreated it and uploaded it again to the library. The original document was deleted completely from my own files, but when I upload it to my website it comes up with the OLD document. Somehow the “delete permanently” feature within the library is NOT actually deleting it. HELP!
WPBeginner Support says
You may want to ensure you cleared any caching for your site as that is the most common reason for that issue, we have a guide you can follow here:
https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/
Administrador
Evie says
I just wanted to say, thank you so much for all the help you provide. I sometimes experience odd occurrences on my website, and when I Google the problem, your website always seems to simply answer my concerns.
Keep up the excellent work!
WPBeginner Support says
You’re welcome, glad our guides can be helpful
Administrador
Kyree H says
What URL do I type in when connecting via the FTP client? The actual domain that visitors use or my wordpress URL?
WPBeginner Support says
That can vary based on your host, if your normal domain does not work you would want to check with your hosting provider
Administrador
Muhammad Adil says
Hurray, I did it just change URL from Setting-General than change “WordPress Address (URL) and Site Address (URL)” set both http to https and the issue has been resolved.
WPBeginner Support says
Glad our recommendation could help
Administrador
Kristina says
Hello anybody know how to fix getting your images to load the the Media Library? the files are located in the correct place on my server wp content / uploads. and i know my permissions are correcgt 755 and 0644 for the individual files.
if i try to drag or load files from scratch into the Media Library Add New loader I always get this error- ” could not insert post into the database” thanks.
WPBeginner Support says
You may want to ensure there are no special characters in your file name and you’ve tried increasing the maximum upload size for possible reasons.
Administrador
Nicole says
My photo’s that I am trying to upload are not even uploading. It is currently stuck on the download bar and I don’t know how to up the uploading process or how to stop it and try again. Please help. We are on a time crunch.
Thank you.
WPBeginner Support says
The most common other reason for not being able to upload an image would be fixed using the method in our article here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-http-image-upload-error-in-wordpress/
Administrador
Hamza says
publishing issue in wordpress.
no page, post is publishing in wordpress
WPBeginner Support says
It would depend on if you are receiving an error message or not. For starting out, you would want to take a look at our troubleshooting article here: https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/
Administrador
James Howlett says
New image uploaded always has 640 permission. And if I access image with 640 permission, it will return 404. But if I change it to 644, I can access the image.
Is 640 the correct permission for image uploaded? Or is it 644?
WPBeginner Support says
644 are the correct permissions
Administrador
sandra willie says
I’m having a problem sizing my photos for a wordpress site and getting them to display correctly. I’ve resized the images several times to smaller, but they still appear showing only portion of the image and not the full image – even though I have also tried resizing in the edit section of the gallery! How do I get them to load in the full size if the image is a suitable size and resolution!
WPBeginner Support says
When adding the image to a post/page you may want to check for the dropdown in the bottom right stating the size and set it to the full size for your image.
Administrador
Jessica says
Hi. When I upload a rectangular photo it uploads as a square cutting off most of the image. Any suggestions? Thank you!
WPBeginner Support says
Your theme may be generating a new image size, you may want to check under Settings>Media to see if you’ve enabled image cropping there.
Administrador
Alexandru says
I’m having an issue when in editing mode upon uploading product images in gallery. I uploaded some images for a product gallery with no issues then I went to upload new ones for another product. I select the images/upload into gallery but instead of uploading the new ones I selected it uploads the ones from the previous upload.. Ctrl+F5, delete cookies, system restart… nothing. Still the same issue.
Any ideas?
WPBeginner Support says
It sounds like you would want to reach out to the support for the plugin you are using for your products to ensure that it is not a hiccup with the plugin itself.
Administrador
Mike Wright says
Thanks a lot!
You continue to bring the clear and direct fixes
WPBeginner Support says
You’re welcome, glad our articles can help
Administrador
The Struggling Believer says
Thank you very much! This solved my problem in my site
Duong Nguyen says
Hi everyone,
I am scratching my head on this current issue with WordPress 5.0 logo uploading. The image file (59K) will upload to media no problem, but it WILL NOT show on the page, instead it would show my icon file instead. I don’t understand. I’ve tried resizing the size to 100px to no prevail.
Could this be the theme fault? I am using OceanWP. I tried contacting my host and they recommend getting my logo designer to optimise it for WP5.0. Which doesn’t make sense. if anyone could please give me any leads to this issue. Thank you!
Famous Onyemah says
I am still struggling to come to terms with WP.
Please if I want my readers to …Read More » on a page, what widget do I use?
WPBeginner Support says
Hello,
The read more link appears next to excerpts (summary) of a blog post. For that you will need to set them up. See our beginner’s guide on how to set up excerpts in WordPress .
Administrador
Opirite says
Thank you, i tried many things on how to fix the problem but none worked until i tried your solution by changing the file permission as shown. Your solution to the problem worked for me. Again, a big thank you.
Michiel says
Hi all,
Thanks for all your information and suggestions.
I tried everything:
– the 755,744,744 and 655 in filezilla. Nothing worked.
– Media, upload etc. Also nothing.
All of a sudden I could upload two images. And afterwards I tried the upload a 3rd image and now I am stuck with the same problem again. Every time I try to upload any image i get ‘ http-error’.
Does anybody have some last advice?
Help a no-knowledge-of-websitebuilding-person out!
Thanks in advance!
Anais says
I have an issue that doesn’t seem to be addressed anywhere – there is no “Media” folder in my WordPress menu and I just can not figure out why and how to access it.
I am just starting my blog and not even uploaded my theme yet. Any idea what could be the reason behind that?
Thank you!
wisd says
i can not upload a media file to my WordPress