Liquid Web specializes in providing managed VPS hosting, managed cloud hosting, and dedicated server hosting. They’re famous for their Heroic Support, with lightning-fast response times and skilled support staff. See our expert Liquid Web review to decide if it’s the right choice for you.
About Liquid Web
Founded in 1997, Liquid Web now provides managed web hosting for over 187,000+ customers in more than 150 countries worldwide.
Liquid Web is headquartered in Lansing, Michigan, with three of its own data centers in US Central (Lansing, MI), US West (Phoenix, AZ), and EU Central (Amsterdam, NL).
They also have a global network of servers spread across different geographic locations, ensuring minimal latency and maximum redundancy.
Liquid Web Hosting Plans
Liquid Web specializes in managed VPS hosting and dedicated hosting with stellar support.
They offer fully managed dedicated servers, VPS hosting, cloud hosting, reseller hosting, and managed WordPress web hosting services. They also offer customer solutions for enterprise clients.
Their premium managed WordPress hosting is delivered by their sister brand Nexcess. As a specialized managed WordPress and WooCommerce hosting provider, it offers a platform tuned for speed, performance, and security.
Unlike other managed WordPress hosting providers, there are no limits on the number of visitors you can have or the plugins you can use.
Liquid Web’s Managed WordPress hosting comes in several tiers. They differ based on the number of websites, CPU cores, memory, disk storage, and bandwidth. All plans include:
- Easy WordPress installation
- Automatic WordPress updates
- Easy to use Dashboard and WP-CLI/SSH Access
- One-click staging sites
- Free SSL certificates
- Free Cloudflare edge server CDN
For cloud hosting, you can choose from fully managed Cloud VPS hosting, Cloud Dedicated servers, or Cloud Sites for designers and web professionals.
Liquid Web’s cloud hosting plans are built on a powerful hardware/software stack, which includes SSD drives, CloudFlare CDN, high redundancy, enhanced security, and DDoS protection.
Liquid Web’s VPS Cloud Servers are customizable servers of several sizes and configurations, all in a shared cloud environment. There are several tiers of VPS hosting available based on the amount of RAM, processing power, and disk space you need.
You can also choose your preferred operating system, Linux (AlmaLinux or Cent OS), or Windows.
You can also choose from Interworx, cPanel, or Plesk control panels for your account. Choosing WHM / cPanel gives you a familiar control panel functionality.
Cloud hosting plans also include instant provisioning and yearly, monthly, or billing, so you can adjust your plan on the fly and only pay for what you use.
Support and Customer Service
Liquid Web promises 24/7/365 US-based heroic support. They have highly trained support staff available via live chat, phone, and support tickets.
Liquid Web guarantees their response time to your support inquiries. Phone calls and live chat inquiries are answered in under a minute, and support tickets are responded to within 30 minutes. Support team staff are trained to take ownership of your issue, so your ticket won’t get passed around before it is resolved.
Customers of Liquid Web rave about their excellent support. Support staff are friendly, knowledgeable, and quick to resolve any issue.
They also have tech support resources available for customers who prefer to fix things on their own. This includes a knowledge base with articles, videos, and tutorials suitable for beginners as well as advanced users.
100% Uptime Guarantee
Liquid Web reviews often mention the hosting company’s outstanding uptime.
Unlike most other hosting companies, Liquid Web promises 100% uptime. If they don’t live up to their promise, you can receive a credit of 10x the amount of time you were down.
For dedicated server customers, they offer a 30-minute hardware replacement guarantee as well. Any faulty server hardware will be replaced within 30 minutes of identifying the problem.
Pros and Cons
Liquid Web is a popular web hosting provider, but it may not be right for everyone. Consider these pros and cons before choosing a plan.
Pros
- Speedy Hosting – Liquid Web’s hosting plans are optimized for quick page loads. Many customer reviews mention how fast their hosting is.
- No Plugin Limits – Unlike other managed WordPress hosting providers, Liquid Web doesn’t ban any plugins. You can use any WordPress plugins you want on your site.
- Guaranteed Uptime – Liquid Web promises an incredible 100% uptime and will offer you 1000% credit for any downtime.
- Heroic Support – Liquid Web’s claim to fame is its stellar support. Customers rave about how friendly, helpful, and skilled the support staff is.
Cons
- No Shared Hosting – Liquid Web doesn’t offer any shared hosting plans. Their target audience includes higher-traffic sites, small/medium-sized businesses, and eCommerce stores that need managed WordPress hosting, cloud hosting, or dedicated server hosting.
- No Money Back Guarantee – Liquid Web does not offer any money-back guarantee. However, you’re not under any contract and can cancel your service at any time. If you prepaid, you could still get a refund for any full month of service you don’t use. You have to give them notice before the month in question begins.
- Higher Costs – Liquid Web’s hosting plans are pricier than many cheap hosting providers, but you get what you pay for in terms of quality of service and support.
Liquid Web Performance
The most critical performance indicator is your website’s speed. It not only affects user experience, it also adversely affects your site’s SEO.
Studies prove that a 1-second delay in website speed can reduce your conversions by 7%. A delay of 3 seconds can cost you 50% of your traffic.
Now, let’s see how Liquid Web performs under thorough testing.
Liquid Web Speed Test Results
For a faster website, you need faster hosting. To test this out, we signed up for Liquid Web hosting and created a dummy test site.
We used a default WordPress theme and filled it with content and images to look like an average WordPress site.
First, we used Pingdom to test our demo site’s speed. Here are the test results:
As you can see, our Liquid Web test site loaded in less than half a second for a server in Washington, D.C. This speed is excellent and better than most websites.
However, this is a new website with no traffic. Would it perform under a traffic spike?
To test this, we performed a stress test on the Liquid Web servers using the K6 app by Grafana Labs. We gradually built up to 50 unique visitors to see how the server would handle increased requests from multiple connections simultaneously.
The purple line is the number of active virtual users on the site, and the light blue line is the server response time. As the chart shows, Liquid Web’s server load remained stable throughout the test, even at peak traffic.
We also ran an uptime monitoring test, and our test site remained up throughout the testing period.
Next, we ran a response time test to see how fast Liquid Web servers respond to requests from different geographic locations.
Instead of loading the full page, this test records the server’s response time from different locations worldwide.
As you can see in the results, the Liquid Web test site responded within less than a second. The response time was particularly significant in the United States.
Is Liquid Web Right for You?
Now that you have read through our entire Liquid Web review, you might be wondering whether Liquid Web is the right web host for you.
After reviewing Liquid Web services in detail, we award them the title “Best Hosting Support.”
Liquid Web is famous for its Heroic Support. Customers rave about how friendly and helpful the staff is, and many mention feeling like “part of the family.”
Liquid Web support responds very quickly to any inquiry via phone, live chat, or support ticket and works with you to figure out and fix any problems.
Ready to get started with Liquid Web? Click here to select your Liquid Web plan today.
Frequently Asked Questions
Following are some of the most commonly asked questions by our users about Liquid Web.
1. Is Liquid Web a good hosting company?
Yes. Liquid Web is a good hosting company that has been offering various hosting solutions to thousands of customers for the last two decades.
2. How does Liquid Web compare to WP Engine?
Liquid Web offers VPS, Dedicated, and Managed WordPress hosting plans. WP Engine, on the other hand, is a managed WordPress hosting platform focused on WordPress-optimized hosting only.
Liquid Web’s managed WordPress hosting is delivered by their sister company Nexcess, which offers a service similar to Kinsta, WP Engine, SiteGround, and Bluehost’s managed WordPress services.
3. Does Liquid Web offer a free domain name?
No. Liquid Web does not offer a free domain name.
Liquid Web Coupon
WPBeginner users get an exclusive 69% discount on Liquid Web + Free SSL with our Liquid Web coupon code.
All you have to do is click on this link to purchase.
John Hall
Liquid Web is, by an immeasurable margin, the best hosting provider I have worked with in my 10+ years in the industry. I will never look for, nor recommend any other provider. 10/10 across the board, LW rocks!
Carol Wiggers
Liquidweb is the best service you can find! I always get immediate help when I need it.
Steven Hacker
I’ve been with Liquid Web for years and have always felt they are on top of it. Quick responses, friendly staff and most importantly, the ability to solve (infrequent) issues quickly.
Barbara Lewers
Consistent excellent technical support from the most knowledgeable server administrators I have seen in my thirty years in this business.
Jay Wingard
Honestly, you guys need to be teaching customer service courses to all the other web hosts. I have worked with a lot of web hosts in my years as a web developer and nothing compares to LiquidWeb both in the level of customer service and the quality of the hosting services.
Art Rothafel
Super impressed with tech support and up-time. Have been with LiquidWeb for over a year with absolutely NO ISSUES whatsoever.
Lee Zimbelman
Liquid web does everything right. They are ALWAYS there for you when you need support. We have never had an issue with our dedicated server.
Adam Colby
The support has consistently been great. Thanks.
Neil McCallum
The price is a little expensive but the support and reliability have been top notch
Daniel Kusper
Awesome company, awesome people, keep doing what you do!
Michael Dumont
Excellent support, excellent operational stability, excellent value.
Rachel Rosenbaum
We have only used Liquid Web after we got hacked while on Dreamhost and opted to re-build then move to Liquid Web. Every thing went smoothly.
Martin McDermott
I’ve been with Liquidweb for a very long time and have recommended them for hosting more times than I can count. They’re great!
Paul Schneider
Great service, reliability and very helpful if/when a small issue arises. We are completely satisfied with Liquid Web.
Dave Dorsey
Excellent web host, excellent support, truly a first class service!
Karthik Jayaraman
absolutely fantastic support, always helpful. The best hosting service provider in the planet
Brooke Minto
We’ve been migrating our clients to LiquidWeb over the past 6 months, and are thrilled thus far with performance and service!