Siteground is one of the most recommended WordPress hosting companies. They are known for their top-notch customer support, reliable, and fast hosting plans. Their WordPress optimized hosting includes everything you’ll need to create and grow a successful website or blog. Read our complete SiteGround review to find out if SiteGround is the right host for you.
In this detailed SiteGround review, we’ll put their promises to test. These are the areas we will look into:
- Performance: Speed is crucial for the success of any website. How fast will your website load with SiteGround?
- Reliability: Will your website be available 24/7/365 without facing any downtime?
- Customer Support: Can you count on their customer support?
- Features: Do they offer all the features and tools you’ll need to build your website?
- Pricing: How much it would cost you? Are there any SiteGround deals that can save you money?
This is a comprehensive SiteGround review with a detailed analysis of SiteGround’s hosting service. If you don’t want to read the full hosting review, here is the quick scorecard with our verdict right below it.
|SiteGround Review Summary|
|Average load time||491 ms|
|Average response time||137 ms|
|Support||Phone / Live Chat / Knowledge base|
|Start with SiteGround|
Bottom line: We found SiteGround to be noticeably faster and extremely reliable. Their hosting plans are flexible, and their customer support is one of the best in the industry.
That’s why we’ve chosen to recommend SiteGround as one of the best WordPress hosting companies.
Now let’s dive into our detailed SiteGround review so that you can see how we reached that conclusion and decide for yourself.
Siteground was founded in 2004, and since then it has grown into one of the most well known hosting companies.
It is headquartered in Sofia, Bulgaria with offices in 4 locations and data centers in three continents. Today, the company has more than 500 employees and hosts more than 2,000,000 domains.
Pros and Cons of SiteGround
Each hosting company has its own pros and cons. Some advantages can overshadow the disadvantages, but some cons can be a total deal-breaker for your individual needs.
Before making a decision, you may want to review these SiteGround pros and cons.
Here are some of the advantages that make SiteGround one of the top-rated hosting companies in the world.
- Super fast servers: All SiteGround servers are highly optimized for speed. They use Google Cloud platform for all new customers which is one of the fastest platforms on the market.
- Top Notch Customer Support: Their customer support is amazing to say the least. They offer 24/7 phone support, live chat, and ticket based support.
- Free CDN and SSL They offer instant setup of Cloudflare’s free CDN and free SSL certificate from Let’s Encrypt.
- Multiple Server Locations They have data centers in three continents. You can choose the location you prefer during signup.
As we mentioned earlier, there are some downsides to every hosting company. The following are some disadvantages of choosing SiteGround as your host.
- Limited Storage: Their plans come with fixed storage. However, this storage is quite large, and if you are just starting out, then you will most likely never need extra storage.
- Higher fee for monthly billing: The hosting service gets expensive if you choose monthly billing. But if you sign up for a longer billing period, then you’ll get bigger discount and a lower rate. They offer a 30-day money-back guarantee anyway, so it’s a good idea to choose a longer billing period when you sign up.
While price often plays a significant role when choosing a web host, you cannot compromise on performance.
This is why we decided to run our own tests to thoroughly review SiteGround’s performance.
SiteGround Speed Test Results
Speed is one of the most important performance metric that you should look for. A faster website offers good user experience and boosts your SEO at the same time.
In fact, a single second delay can cause a 7% decrease in conversions, 11% fewer page views, and a 16% decrease in customer satisfaction.
We created a WordPress powered test site on SiteGround and filled it with dummy content for theme development with images.
After that, we used Pingdom’s website speed test tool to run our tests. These were the results we got:
As you can see, our test site loaded in less than a second (491 ms to be precise) with a performance score of 94.
This is incredible, but this website had almost no traffic so the Pingdom test alone is not sufficient.
To test how SiteGround servers would respond to increased traffic, we used a tool called K6 (formerly LaodImpact).
This tool gradually sends up to 100 users to see how the server would respond to increased traffic from multiple connections.
You can see the results in the chart below:
The green line is the number of active virtual users on the site, and the blue line is the server response time. SiteGround performed consistently throughout the test without any hiccups.
This test shows that if you are looking for a really fast website, then SiteGround can be a perfect choice for you.
One of the reasons why SiteGround performed extremely well in these performance tests is because of the recent innovations they’ve added.
Almost all SiteGround servers are now hosted on the Google Cloud Platform. They’ve also added UltraFast PHP and created a custom WordPress plugin for optimization (SG Optimizer) which really puts them in a premium web hosting category.
Typically, websites hosted on shared hosting account slow down a bit during top traffic hours. That’s because your site is sharing resources with other websites on that server.
Most shared hosting companies automatically kill the server process if your site is taking too many resources. This causes downtime on your website.
We tested our SiteGround site for the downtime and got 100% uptime result.
SiteGround Server Response Time
Your website’s content has a huge impact on page load time. For example, if you have high-resolution images on a page, then it will significantly increase the overall page load time.
This means that speed test results may not accurately reflect how fast your hosting server really is.
Instead of analyzing page load time alone, we decided to test the actual server response time as well.
To do this we used a tool called Bitcatcha. It ignores page content, and only tests the response time of the server.
Bitcatcha also gives you average loading speed from different global locations. The speed for each location is measured three separate times, and then the results are averaged.
Take a look at the results in the screenshot below.
As you can see, SiteGround is a great choice if your target audience is mostly located in the United States. The server responded in a fraction of a second in the United States.
It responded within less than a second for all locations.
SiteGround also allows you to change your server location and you can choose a datacenter closer to your target audience for even better response times in that particular region.
SiteGround Hosting Plans and Features
SiteGround offers shared hosting, WordPress hosting, cloud hosting, and dedicated hosting plans. If you are just starting out, then their shared hosting plans would be a perfect fit for your needs. However, your site will eventually grow, and you want to make sure that they have other plans that you can upgrade to.
Let’s check out SiteGround’s hosting plans and their features.
- Shared hosting: Shared hosting is recommended for new websites, bloggers, small business website or a startup online store. It is suitable for low-traffic websites as you will be sharing resources with other websites hosted on the server.
- WordPress hosting: This plan is WordPress optimized version of their shared hosting plan. It comes with SiteGround’s in-house WordPress optimizations to improve performance of your website. See SiteGround WordPress hosting.
- WooCommerce hosting: This plan is WooCommerce optimized version of their shared hosting plan. It includes SiteGround’s optimizations which greatly improve the performance of your online store. See SiteGround WooCommerce hosting.
- Cloud hosting: Cloud hosting plans provide a flexible upgrade to shared hosting solution. It allows you to use resources of cloud architecture including multiple cores CPU and bandwidth . It is suitable for growing websites, popular blogs, or businesses. It can also be an upgrade over VPS and traditional dedicated servers. See SiteGround Cloud hosting.
WPBeginner website is hosted on SiteGround’s Enterprise hosting infrastructure which is an enhanced version of their Cloud platform for large sites.
Breakdown of SiteGround’s Shared Hosting Plans
SiteGround’s shared hosting options are the best way to build a new website. Their shared hosting packages are available in three levels to match different budgets.
- Startup: This plan is limited to hosting one website. It includes 10 GB disk space and is suitable for hosting a website having 10,000 monthly visitors. You’ll also get all essential features like 1-click WordPress install, free setup, website transfer, daily backups, built-in caching (SuperCacher), free CDN, free SSL, and more.
- GrowBig: The GrowBig plan lets you host unlimited websites. It comes with 20 GB disk space and is suitable for hosting websites having 25,000 monthly visits. You’ll get all the features of the Startup plan, plus you’ll get premium features like ultrafast PHP for even faster speed, on-demand backups, easy Staging tool, and option to add collaborators to your sites.
- GoGeek: GoGeek plan is suitable for eCommerce websites. It can handle websites having 100,000 monthly visitors. In addition to all GrowBig’s features, you’ll get access to priority support, more server resources, advanced features like one-click git repo creation, and option to manage white-label clients to your sites.
Each Siteground plan comes with faster disk storage, email accounts, support for Cloudflare free content delivery network, and Let’s Encrypt free SSL certificate.
They also include several popular WordPress plugins like WPForms, OptinMonster, and All in One SEO to help you improve your website rankings.
SiteGround Support and Customer Service
You’ll see high praise for SiteGround’s customer support service everywhere. Their support team is remarkably good at offering quick, helpful, and knowledgeable support to their customers.
Their customer support includes 24/7 phone, live chat, and ticket-based email support. Their phone and live chat response times are almost instant. Email-based tickets get the first response within less than 10 minutes.
For users who prefer to fix things on their own, SiteGround offers a large collection of knowledge base articles with screenshots, videos, tutorials, and guides.
Since we use SiteGround to host several of our websites, we can say with confidence that their support staff is very knowledgeable.
Conclusion: Is SiteGround the Right Choice for You?
After reading our detailed SiteGround review, you might be wondering if SiteGround is the best web hosting company for your website?
If you want fast and reliable web hosting provider with great customer support, then SiteGround is perfect for you. They have hosting plans for every budget and each plan comes with great set of features.
All their shared hosting plans include SSD storage, site tools, easy setup of Let’s Encrypt free SSL and Cloudflare CDN service, 1-click WordPress installer, and free migration. Built-in security features protect your website against malware and you can add additional protection by turning on Cloudflare CDN functionality.
If you are just starting a website for the first time, then you will certainly appreciate SiteGround’s customer support.
Ready to get started with SiteGround? Click here to choose your hosting plan today.
WPBeginner users get an exclusive 70% off discount and free SSL with our SiteGround coupon code.
All you have to do is click on this link to purchase. The discount will be applied automatically.
Frequently Asked Questions about SiteGround Hosting
In this detailed SiteGround review we looked at all aspects of their hosting services. The following are some of the most frequently asked questions about SiteGround that we are asked by our users.
1. Where are SiteGround servers located?
SiteGround servers are located in the United States, Europe, and Singapore. You can choose the server location during sign up.
2. Why choose SiteGround for WordPress hosting?
SiteGround offers a highly optimized WordPress hosting platform. Each plan includes its own in-house security features and WordPress tweaks that boost your WordPress site speed and performance.
You can easily set up a WordPress website with their 1-click WordPress installation. You can also move existing WordPress websites using the SiteGround Migrator plugin.
This is why SiteGround is an officially recommended hosting provider for WordPress users.
3. Does SiteGround support WooCommerce?
SiteGround specializes in WordPress and WooCommerce hosting. If you are building a WooCommerce store then you can rely on SiteGround’s optimizations for consistent performance and reliability.
They are one of the top WooCommerce hosting providers and make it super easy to start an online store without any special technical skills.
4. Does SiteGround offer a website builder?
No, SiteGround does not offer its own site builder. That’s because they want users to have the option to pick the best website builder for their needs.
This is why they allow you to easily install WordPress, Joomla, Drupal, Magento, Weebly, and many other site builder platforms.
On the SiteGround platform, you can also create unlimited web pages without any restrictions.
5. Does SiteGround offer cPanel hosting?
No, SiteGround no longer offers cPanel hosting. Once cPanel raised their licensing fees, SiteGround decided to remove cPanel hosting and instead built a far superior web hosting control panel for both beginners and advanced users. This allows them to offer managed WordPress hosting-like features without the high costs.
6. Is SiteGround better than Bluehost?
SiteGround and Bluehost used to offer the same features, but with the recent innovations, SiteGround has significantly improved its hosting technology.
When it comes to overall performance, technology infrastructure, and support quality, SiteGround is better than Bluehost. However, with all this innovation, SiteGround pricing is significantly higher.
So when it comes to pricing, Bluehost is better than SiteGround because not only is it 50% cheaper, but they also offer a free domain name with each account.
For more details, see our honest comparison of SiteGround vs Bluehost vs WP Engine.
7. How does SiteGround compare with other hosting providers?
Readers often ask us how does SiteGround compares with GoDaddy, HostGator, GreenGeeks, DreamHost, A2 Hosting, and other web hosting services.
They all used to provide similar features and technology, but over the last year, SiteGround has really stepped up its innovation.
With all the managed WordPress hosting features, Google Cloud infrastructure, and custom performance optimization, SiteGround is now in a class of its own with their premium hosting.
8. Does SiteGround offer free domain name?
Yes, SiteGround offers a free domain name. You can register a new domain name during sign up or you can use a domain name you already own. You can also buy a domain name from another registrar and point it to your SiteGround account.
9. Can I cancel my SiteGround account and get a refund?
SiteGround offers a 30-day money-back guarantee with all their shared plans. You can try out their services during this period. You are eligible for a refund if you cancel your account during this period. However, domain name registrations are non-refundable.
10. Which SiteGround plan is best for me?
Each SiteGround plan has different server resources. However, if you are just starting out then their Startup plan would be perfect for that. You can upgrade at any time if you need more resources. Choose your SiteGround plan to get started.
4,967 SiteGround User Reviews
These guys simply ‘kick-ass’ period!
Moritz Binder says
Wow – I am truly impressed. So far I had two technical support questions that I got answered in a chat and both of them went great: No waiting time, to the point answer and very friendly and patient experts on the chat. I would chose siteground again at any time and highly recommend it!
Santtu S says
Siteground provides an absolutely brilliant service at a good price. Their online customer service is brilliant, they transferred my site from another host for free and they recently solved a problem with my site very quickly.
The SiteGround support is amazingly fast and courteous. Kudos!!!
Outstanding service! I’m very happy to have chosen siteground as my hosting provider. I highly recommed them to anyone looking for a quality service with top notch customer support.
Keep up the good work!
David Thomas says
Just spent another 1 1/2 hours with a siteground customer support who sorted out my issues with no problems. Extreme patience and cannot recommend them enough.
Torben Brams says
Very nice hosting services – but the support team, however, is simply outstanding.
Always available, super helpful and accommodating – first time in years I have experienced professional service like this.
Totally recommended ^_^
Jeff Hutto says
I’ve been impressed at the level of support and the speed with which they setup my WP site. So far everything has been very smooth.
Jeffrey Quintero says
So far so GREAT! to be a new SiteGround customer . I was expecting great service and the have delivered it.
Gunther Pott says
Support the moment you need it. Solves your problem in an instant. Absolut top everything.
Jeremy Smith says
Instant support at 1 in the AM. Honestly, best ever.
Kay von Randow says
Just had a 13 minute Live Chat. I’ve been having similar chats, and written to email support, with many other web hosts over the last week, so I’m in a good place to compare. This one today, corrected a mis-conception I’d had about PCI compliancy …… none of the agents from other web hosts realized that I was coming from the wrong direction, so to speak.
So I’ll be signing up with SightGround !
Victoria Elliott says
Outstanding customer and technical support services! Both services are fast and competent. SiteGround is a great investment.
They are helpful but lacking of technical knowledge.
Besides, they have silly limitations (for example they did not install the latest PHP imagick version despite of our insists! WTF?)
Tsveta Stefanova says
Hello Onur, we’re sorry you feel this way about our technical team. Unfortunately we are not able to locate your account based on the provided information and investigate further. What we can say about the latest PHP imagick version that you’re inquiring about is that there is tech time needed to build and test such new versions to make sure they are compatible and run smoothly on our servers. As you surely know, we offer highly customized solutions to our customers for better speed and top security. Once we are confident that the PHP versions works OK, we will certainly make it available to our customers (together with all the other versions we currently support: PHP 5.5, Php 5.4, PHP 5.3, PHP 4.4.9, PHP 5.0.5, PHP 5.1.6, PHP 5.2.17, PHP 5.2.17 with Suhosin patch) and will announce it officially.
Fantastic tech support helped me to install a quick start joomla template.
After the initial teething problem of setting up WP hosting for the first time with a more advanced theme, I went nearly 3 months without ever contacting Siteground support. This is a great thing! It means that things works the way it should.
During the setup phase, Support Team did a nice job of helping me through…even on lighter coding questions on WP that sometimes originated from the theme itself.
I went through 2 weeks of search before settling on Siteground. I thought it has the best balance of cost/support/reliability/performance. Nearly 6 months later, I’m still happy with my decision. More so when you read about bad reviews of other similar services.
Support Team at Siteground is definitely one of the best. I normally go through webchat as opposed to calling so I can’t comment on the latter (in term of wait time). In all, if your budget is under $20 USD per month for WP hosting, I can’t imagine better provider.
Siteground, please keep up the good work as you continue to grow.
I was doing some basic cleanup and made things simpler with the tech assistance. Appreciate the patience and thoughtfulness.
Best support site. The technical people are very friendly and very fast to support in solving your bugs. I would recommend this company.
Site ground is the best ISP provider service I’ve had so far. I’ve just transferred my hosting from another country to them and I hope the services remain as they are. They just have to reduce the costs a little bit even though, most of the times, it’s worth it.
Brian Pickering says
You suport guys and gals are A M A Z I N G… so helpful with any minor or major issues (mostly caused by myself I should add!) and answered incredibly fast every single time day or night.
Very happy too with the overall speed of servers/caching etc – I have been recommending Siteground to clients so will see how many I can get across soon!
Best support and service I used. Tickets reply very fast and problem solving excellent.
Thanks to this professional hosting
Siteground support has always been prompt and helpful when I have had problems or even questions – 24/7. I’ve used many other hosting providers and now recommend this one to most people who ask
Siteground’s customer service is SUGAR. l think l’m really planning to adopt this in my company as soon as possible; Steve, (Nigeria).
John Flanders says
Georgi was incredible. He helped me through some troubles with my site. He kept in touch answering several questions promptly. He also provided me with information that helped me finally resolve the problem with the site. This is just one instance among many that SiteGround’s technical support hasn’t changed a bit. It is off the chain. I just wish they had a 6 star rating!
Thanks again everyone.
M. de Groot says
As a Dutch speaking person I can only recommend this very powerfull hosting service. It provides the best technical support via live chat, e-mail and even by a local telephone number. Unavoidable misunderstandings due to the differences is language should not affect your dicision to join Siteground. Somehow the staff is always understanding the critical part of your question and fastly respond with an useful and right answer. For this reason, it is (to my knowledge) the best and largest alternative in Europe if you require excellent hosting from real professionals. Thanks!
Bryan Chaikin says
Siteground’s customer service does not have an equal. Very patient and knowledgeable. Always there when I need them most. Been a Siteground customer for years and never have an issue with their services or pricing. Highly recommend them to anyone with hosting needs.
I started using SiteGround almost 1 year ago and I’m so happy with it’s Customer Service that it’s a pleasure to give them a complete positive review!
I’m a web trainer and web designer but I’ve not a “server guru” in my staff …so I’m with SG because I know I can completely count on the HelpDesk guys for any problem I do have!
Thanks to you all for you kindness, patience ad expertise
By far, the best customer service I have ever had, hands down. Not only were they extremely knowledgeable, but very quick to respond! I had a pretty technical question, that required specific expertise and I had the problem resolved within 15 minutes (which included live chat and messaging)! I’m very impressed.
Jeff Wilson says
Just has an instance where my six monthly billing cycle no longer had an option for my cloud services. Quick chat with support and they had a link available for me and finished it while they waited to ensure everything went smooth, another example of the great support I always receive from Siteground support Staff!
Michael B says
I’m very happy with siteground. I have been with siteground for almost two years and every time i need assistance they are there. I am very happy with the service!
Stephen Clausi says
I had a major problem with my e-mail so I was unable to get my log in information. Through chat I was able to get the answers and help I needed right away. Five Stars all the way thank you so much.
Siteground is a great hosting service for wordpress and prestashop. I’m using it for the past two years. Excellent support service. Always solved all my little problems in few minutes. I always switch all my clients to this provider even if I’m italian and the support is only in english.
I definitely recommend it.
Dale Shad says
1 Star – extremely disappointing and very expensive experience with Siteground.
I switched after a really bad experience with Westhost (too many issues to note).
I started with a GoGeek Account. I am using Vanilla WordPress sites with enfold theme, and no additional plugins besides wordfence, All in One SEO.
After 2 weeks, they told me I was using too many CPU executions. I was away and they just shut the account off. They did warn me the day before via email/support ticket, but again I was away and the email went to spam. I started getting phone calls from a couple clients, and visitors that my web account was Suspended. Awesome.
Then I started a separate account, and that still was not enough. Too many CPU executions. maybe a dozen sites with 10k in traffic per month total.
You have to run wordfence because if they find a suspicious file, your whole account immediately gets disabled. Once I was disabled because they found a file in the Wordfence quarantine folder. It took 3 hours on a Sunday missing my family to get them to turn it back on. I had to change passwords, etc what an annyoing drill.
Sales told me I should go to Cloud Hosting because I used too many resources. Mind you, I had a larger account than on westhost.
The cloud hosting was SUPER FAST. I mean 100-200 milliseconds fast.
After 1 week of cloud hosting, it started going down. Usually on a Sunday morning at 3am. It would go unnoticed by siteground until I called. Several times it went down for hours and hours and it was to the point I had 94% uptime. I was hosting a few other clients and they were extremely unhappy.
Email was disappointment as well. Dropped emails, service down, etc.
Support was always happy and accommodating, but the Techs would blame literally 6-8 hours of downtime on “server issues”, the “varnish cache failing”, and then finally they told me I was using too many resources again. a dozen active sites on a Cloud Host?
So I decided to move everyone to bluehost. I bought 8 Business Pro accounts, and after 1 month I have 100% uptime. I really like my sales guy, and they are “pretty good”.
I am spending $300/year more, but my kids have their dad back on Sundays and clients are happy.
I though I could make money with a vps and hosting clients, but it did not work out for me… Just not worth the time.
Tsveta Stefanova says
Hello Dale, we are sorry to hear you feel this way. We were able to locate your correspondence with the support team and investigate the case in detail. When you signed up with SiteGround initially you were on a shared hosting plan. As you know, that means you share the server resources with other clients, so naturally when our system detected that you were using too many resources and endangered the performance of the other websites on the server, it sent alerts immediately to you. Suggesting an upgrade was the most reasonable thing to do – it would have ensured you more resources and better performance for your websites. From our records we can see that you have upgraded from our biggest shared hosting account to our entry-level cloud server and the issues came back once you started exceeding the memory (and resources) allocated. In several tickets and chats our Customer Care team consulted you about the issue and how to resolve it, but despite the advice (upgrade, auto-scalling etc.) they gave, you decided not to invest in a bigger server and switched hosts. We are glad to hear that you were able to find a new host to host your websites without resource issues, but please note that, as you’ve stated yourself, you are currently using 8 different account instead of a single one as you did with us.
I have only recently started hosting with siteground and must say that I am VERY happy with the services. The staff are accessible, accommodating and beyond helpful! I have worked on websites for many, many years and I have never found a hosting company that provides 24/7 prompt and helpful service like this! Very impressed!
Miles Clarke says
Best customer service i have ever received online and possibly in LIFE! no exaggeration. A great company with great values. Always try there best to resolve issues sufficient and swift. Happy to be hosting with siteground.
Laura Castetter says
I’ve been using SiteGround for a few months now and I honestly won’t go back to using any other company. They are so fast and so helpful. Such a refreshing change!
Maria L. Velez says
You guys are always so helpful! You don’t give up until I’m satisfied with the issue. I thank you kindly for your help.
Amazing tech support. I needed help from the very first step to the end and they were amazing. thanks!
I’m with Siteground for almost 6 months and I need to say that they are great! Very fast, knowledgeable customer support. I will be moving two more pages to their hosting server soon.
Siteground support team has never make me wait the answer to long. Their reply and solve the problem as soon as possible. Best support n best services they provide. It is a worthy to host the site @ siteground.
Great customer support team!
I thought I’d wait for an elusive answer but NO.
I received it minutes after I posted and RIGHT ON.
Deborah Chaney says
I’ve been with Siteground since HostGator decided customer service was not their priority. Siteground is well versed in Joomla and that’s what I use for all my websites and have considerable experience though still need help once in a while. Every question I ask they respond quickly and within their ability to help me (sometimes above!). They have not failed to be better than I hoped. The price is right and they are great to work with.
Dat Tran says
Siteground is Awesome. They are so helpful and try their best. They are very supportive with SE PHP. Unique feature is that their shared hosting supports memcache and optimization unlike most other hosting. Recently I had issue with memcache stability. Here was their solution:
“Furthermore, I have read your ticket history and as far as I understood the issue that you are experiencing is with the memcached server. I have noticed that once the memcached cache is flushed, the issue is resolved. This is why I have suggested to upgrade to a cloud server, where we could set a cron job to flush the cache frequently.
Still, I have searched on the Internet for similar issues and I have found a work-around in this case. I have set a cron job for your account that will run every hour on the hour and will open a telnet connection on the memcached port to flush the cache.
You won’t get awesome service like this with other shared host providers.
Keep up the great work Siteground!
I just setup my MX records to point to gmail with the PUSH OF A BUTTON. Fabulous!
Don’t know what to say then 10/10 – Changed from my old host to Siteground and i dont regret a single secound they’re fast reliable and always there when help is needed.
Greg Malone says
I cannot overstate how many times Siteground tech support has pulled my butt out of the fire, across a variety of technical topics and issues over the last 5-8 years across many domains and installations. 1) Quick response 2) Problems always solved 3) High professionalism and courtesy.
I continue to point people and clients needing a host to Siteground. And now I’m transferring my various domains registrations to Siteground away from Network Solutions, having discovered how convenient and affordable managing those domains are from the SG interface.
Dando Valle says
It was recommended to me by a friend. They rock so far, I hope they keep this great Technical support…
We are coming to the end of our six month test of SiteGround’s VPS Cloud service.
The positive reviews for Siteground primarily come from the shared hosting packages that they offer.
However, we have mixed feelings about the company and their services.
We just upgraded to the new Enterprise Cloud hosting (migration cost of 140USD), and noticed a bump in performance in the backend admin of our WPMU. The move did not help with pageload times, nor did we see an improvement in throughput, our main concern.
The biggest gripe I have about SiteGround services is the lack of resources they apply to their VPS product, especially in relation to bandwidth. This is not to be confused with pageload times.
This page, as an example, has a pageload speed of 4.53 seconds, and a throughput (also known as download speed) of 1438.51 kbps [wow!] (we’re testing from Sydney, Australia). Our eCommerce site, coriandercustomprinting.com, has a pageload time of 4.25 seconds, but a throughput of only 28kbps.
We’ve tested numerous SiteGround customers’ sites that we found on hosting-reviews, and while a few of them ranked similarly, the majority tested were around 300-400kbps and upwards.
We also looked at customers on Inmotion, and did our own testing on a Cloudways’ trial server. Here to we saw throughput speeds upwards of 500 to 600kbps on average.
The frustrating thing about these two sets of tests is that many of the sites that performed better were located State side, and from the comments left in reviews, are on shared hosting plans.
We also noticed that our dedicated and server IPs were located in the US – our server is in Singapore, and as I mentioned above, we’re in Sydney, Australia.
We’ll continue to work with SiteGround to try to resolve this issue, but if we can’t we’ll be moving to a different hosting plan with another provider. Which in many respects would be a shame, as the new cloud hosting is a vast improvement over the old troubled one, with tons of improvements and options. But at the end of the day, if the pipe connecting your service is really small, the super optioned VPS doesn’t really count for much.
Tsveta Stefanova says
Hello Mike, we were able to locate your correspondence with the support team and and as we see you have discussed in detail the situation you have encountered. As our Technical Support Manager was able to explain, it seems that the results are connected to 1). the fact that you are forcing SSL connection what affects the speed; and 2). The 2 files you were using for testing purposes, are actually not one and the same file. Those are 2 different files located under different directories on your server. It is only normal to get different results as there are multiple additional rules applied to the second one. There is an extensive .htaccess file with additional rules, as mentioned SSL is forced for this directory, multiple rewrite conditions that should be checked also. Our techs are ready to assist you further with this question if you wish, just update the latest ticket. Please keep us posted on your progress and contact us in case you have any questions in the future. Regards!
Well, I joined about a week ago and I must say that the service is great and kind as well as professional. The answer to support ticket so fast I was shocked. So far so good, Hope it will stay that way.
Fred Vraj says
The best customer support I have ever, ever, ever experienced. I dont care about how many features ( too many ) cPanel has but good customer service is the thing that makes me stay with my service provider.
SiteGround is not only good but the are the Top of the line customer service team.