I have used SiteGround for more than a decade, and WPBeginner itself runs on SiteGround’s cloud platform. That gives me a behind-the-scenes look at how their servers handle real traffic, which no throwaway test site can match.
In July 2026, I tested SiteGround the same way I tested 14 other WordPress hosting companies, with an identical WordPress site on a custom domain, the same tools, and the same checklist.
This SiteGround review will show you the real numbers from my rigorous speed test using industry-standard benchmarking tools.
Quick Answer – Is SiteGround Worth It?
Yes, SiteGround is worth it if you want a host where a real human answers the phone at any hour. It scored 75 out of 100 on our WPBeginner Score, which places it 4th out of our 7 recommended hosts.
In our hosting speed test, SiteGround showed content in 608 ms, faster than the 659 ms median of the popular hosts we tested. It is also one of the few budget hosts we tested that includes 24/7 phone support on every plan.
Their StartUp plan costs $2.99 per month for the first year. It offers a balance of affordability, high-performance, and beginner-friendly tools to build your website.
SiteGround at a Glance
| SiteGround Test Summary (July 2026) | |
|---|---|
| WPBeginner Score | 75 / 100 |
| Speed (LCP) | 608 ms |
| Global response time | 369 ms average across 6 regions |
| Uptime | 99.96% over a 30-day monitoring window |
| Pricing | From $2.99/mo with our link, renews at $17.99/mo |
| Support | 24/7 live chat, phone, and tickets on every plan |
| Best for | Site owners who want the most complete support |
You can see how SiteGround ranks against all the hosts I tested in our best WordPress hosting comparison, which uses the same data as this review.
About SiteGround
SiteGround started in Sofia, Bulgaria in 2004 and now hosts more than 3 million domains with a team of over 500 people. Its hosting runs on Google Cloud infrastructure with 11 data centers across North America, Europe, Asia, and Australia.
We host WPBeginner and several of our partner sites on SiteGround’s enterprise cloud platform. Even so, I did not let our own history with the company influence this review, and the verdict below comes from what my hosting speed test actually measured.
Pros and Cons of SiteGround
Pros
- The most complete support of the budget hosts we tested – 24/7 chat, phone, and tickets on every plan
- Runs on the Google Cloud platform with built-in caching and the Speed Optimizer plugin
- Daily backups on every plan, with up to 30 copies kept – the deepest backup retention of the hosts we tested
- Free domain for the first year, free CDN, free SSL, and email hosting on all plans
- 608 ms LCP in our speed test, faster than the 659 ms median of the hosts we tested
- Proven on real websites – WPBeginner and several of our partner sites run on SiteGround’s cloud platform
Cons
- The steepest renewal jump of our budget picks – the $2.99 intro price rises to $17.99 per month after the first term
- The entry StartUp plan covers 1 website, 10 GB of storage, and around 10,000 visits a month
- Slower under sustained load than the fastest hosts we tested – a 129 ms P95, where Hostinger held 21 ms
- Staging and Ultrafast PHP start on the GrowBig plan, not on StartUp
How I Tested SiteGround (Methodology)
I used the same testing protocol for every hosting company in our comparison. I set up an identical WordPress site with a default theme and test content, including images, on a custom domain.
Then I ran the same four tests – GTmetrix for speed and LCP, k6 for stress with 50 virtual users at the same time, a response-time test from 6 global regions, and 30 days of UptimeRobot monitoring.
Those four tests make up the performance side of the WPBeginner Score, which counts for 80% of the total. Each test carries a set weight, so no single lucky number can carry a host.
The other 20% of the score comes from value. For that part I look at what the plan really costs and gives you in return, including the intro price, the renewal price, how many sites and how much storage you get, the plan limits, and the quality of support.
SiteGround’s 75 is an honest number. It reflects good speed and response results, a weaker number under sustained load, and a value grade that the renewal price holds down.
The full methodology, the exact weights, and every host’s raw numbers are in our best WordPress hosting guide.
SiteGround Performance Test Results
Below you can find my full SiteGround speed test results.
Speed Test – 608 ms LCP
Largest Contentful Paint (LCP) measures how quickly the main content of a page appears. It is the speed number Google’s Core Web Vitals care about most.
My SiteGround test site showed an LCP of 608 ms, and the full page loaded in 1.1 seconds.
That is a strong result for a shared plan. The median LCP of the popular hosts I tested was 659 ms, so SiteGround came in ahead of the pack.
The fastest hosting company in our tests, Levamo, loaded in 358 ms. So SiteGround is not the speed champion, but it is comfortably in the faster half of our data.
Server Response Time – 369 ms Global Average
Speed test tools load the whole page with images included, but that’s only one part of the performance. To see raw server speed, I also measured time to first byte (TTFB) from data centers in 6 regions around the world.
SiteGround averaged 369 ms across the 6 regions.
Response times were good in North America and Europe. South America and Japan were slightly slower, which is normal when the test site sits far from those regions.
If your audience is global, then turn on SiteGround’s included CDN. It serves your content from locations closer to your visitors and closes most of that gap.
Stress Test – 129 ms P95 With 50 Virtual Users
To see how a host behaves under a traffic spike, I sent 50 virtual users to the test site with k6 by Grafana Labs and recorded the P95 response time.
SiteGround’s response time fluctuated a bit during the test, but it did not fail a single request and held a P95 response time of 129 ms.
A 129 ms P95 means the site stayed fast for visitors even during the spike, and zero failed requests is the result that matters most for a real site.
At the same time, the fastest hosts we tested held lower numbers under the same load, and Hostinger recorded a 21 ms P95. If sustained heavy traffic is your main concern, the comparison table below shows how the similarly priced hosts stack up.
Uptime – 99.96% Over 30 Days
I monitored the SiteGround test site with UptimeRobot, checking every 5 minutes. Over the 30-day window, it recorded 99.96% uptime with one incident of 15 minutes.
Most hosting companies promise 99.9% uptime, and SiteGround stayed above that promise in our window. One 15-minute issue in a month is a small miss, but I would rather show you the exact number than round it up.
Our own longer track record backs this up. WPBeginner has run on SiteGround’s cloud platform for years, and reliability has never been the reason we thought about leaving.
How SiteGround Compares to Other Hosts We Tested
The speed test numbers on their own do not give you the full picture. Here is how SiteGround performed compared to other similarly priced hosts from our comparison, all tested with the identical setup.
| Host | LCP | Global response | Uptime | Intro / renewal | WPBeginner Score |
|---|---|---|---|---|---|
| SiteGround | 608 ms | 369 ms | 99.96% | $2.99 / $17.99 | 75 / 100 |
| Hostinger | 659 ms | 227 ms | 100% | $2.69 / $10.99 | 88 / 100 |
| Bluehost | 933 ms | 599 ms | 100% | $2.99 / $9.99 | 69 / 100 |
| DreamHost | 986 ms | 658 ms | 100% | $1.99 / $7.99 | 64 / 100 |
The WPBeginner Score weighs performance at 80% and value at 20%. SiteGround’s 75 reflects exactly what you see above. It beats Bluehost and DreamHost on every speed metric, while its renewal price and entry limits keep the value side of the score down.
To see the full rankings, and the raw data for every host we tested, check out our best WordPress hosting guide.
SiteGround’s Infrastructure and Technology
Most other SiteGround reviews skip what’s under the hood of their platform, and I believe it’s worth highlighting.
Google Cloud platform – SiteGround runs on the Google Cloud network with distributed SSD storage. That is the same class of infrastructure many expensive managed hosts use, and it is part of why our speed numbers came in ahead of the median.
Server stack – each account runs in its own Linux container with a mix of Apache and NGINX on top, so a problem on one account stays isolated from everyone else. An in-house system checks server status every half second, and human engineers watch the infrastructure around the clock.
Caching – every plan gets all three levels of SiteGround’s SuperCacher. It caches static files and dynamic pages out of the box, and you can switch on Memcached for database queries.
Their free Speed Optimizer plugin controls caching, image optimization, and lazy loading inside WordPress. The servers also run Brotli compression, which produces files up to 20% smaller than gzip.
PHP and databases – SiteGround manages your PHP version for you and updates it automatically once a new release is stable. Its custom MySQL setup is tuned for busy sites, and GrowBig and higher add SiteGround’s Ultrafast PHP, which they say cuts time to first byte by up to 30%.
Data centers – SiteGround has 11 data centers across North America, Europe, Asia, and Australia, and you choose your location during signup. I recommend picking the one closest to your audience.
CDN and security – SiteGround’s in-house CDN caches your content on more than 170 edge locations, and every plan includes free SSL, a custom web application firewall, and AI anti-bot protection. Their free Security Optimizer plugin adds login protection and malware scanning.
Backups – SiteGround backs up your site daily, keeps up to 30 copies, and stores them off-site across multiple data centers. That is the deepest backup retention of the hosts we tested, and it comes on every plan.
AI tools – every account includes SiteGround AI Studio with 20,000 free monthly tokens, plus a built-in AI agent that can update content, manage plugins, and make bulk changes on your WordPress site from a chat.
SiteGround Hosting Plans and Pricing
SiteGround offers shared, managed WordPress, WooCommerce, and cloud hosting. For most readers of this review, the shared WordPress plans are the relevant ones.
- StartUp – 1 website, 10 GB storage, and capacity for around 10,000 visits a month. $2.99 per month for the first 12-month term with our link, renews at $17.99 per month. You still get the free domain, daily backups, the CDN, and email hosting even on this tier.
- GrowBig – unlimited websites, 50 GB storage, and capacity for around 100,000 visits a month. Starts at $4.99 per month, renews at $29.99. This tier adds staging, on-demand backups, and SiteGround’s Ultrafast PHP setup.
- GoGeek – unlimited websites, 100 GB storage, and capacity for around 400,000 visits a month. Starts at $7.99 per month, renews at $44.99. It adds Git integration, white-label tools for client work, more server resources, and priority support.
SiteGround treats those visit numbers as a reference point rather than a hard limit. The real constraint at each tier is server resources. StartUp allows 200,000 files (inodes), GrowBig 400,000, and GoGeek 600,000, with more CPU allowance at each step up.
All plans include a free domain for the first year, free SSL, SiteGround’s CDN, email hosting, daily backups, and the custom Site Tools control panel. All plans also come with a 30-day money-back guarantee.
My honest advice is to treat GrowBig as the real SiteGround plan, and StartUp as a trial of the platform. The staging tool and Ultrafast PHP on GrowBig are the features you will miss first as your site grows.
Free and Paid Hosting Addons
SiteGround’s headline price is honest, but a few extras start free and later become paid. Knowing these up front will save you surprise charges.
- Free domain – free for the first year on .com, .us, .org, and .net registrations, then it renews at the standard domain rate. If you cancel within the 30-day guarantee window, the domain registration itself is non-refundable. This is fairly standard practice across all shared hosts that offer a free domain.
- Domain privacy – free for the first year on supported domain extensions, then it renews at an extra yearly cost. Again, most shared hosts handle privacy the same way.
- Renewal prices – all three plans renew well above the intro price ($17.99, $29.99, and $44.99 per month). Renewal jumps are common across the shared hosting industry, so sign up for a longer term to lock the intro rate for longer.
- StartUp plan caps – the entry plan limits your account to 200,000 files, where GrowBig allows 400,000 and GoGeek 600,000. Staging and Ultrafast PHP also start on GrowBig, so plan for that tier if you run anything image-heavy.
- Email limits – email accounts are unlimited, but they share up to 10 GB of storage taken from your plan’s disk space, and sending caps at 400 emails per hour on StartUp and GrowBig (800 on GoGeek). A newsletter with real volume belongs on a dedicated email service anyway.
- Refund rules – the 30-day money-back guarantee covers the shared hosting plans but not domain registrations.
SiteGround Support
This is where SiteGround really stands out. Every plan includes 24/7 support from real humans through live chat, phone, and tickets, which is the most complete support lineup of the budget hosts we tested.
Most hosts at this price stick to chat only. Being able to call a real person at 3 am is the reason I suggest SiteGround to anyone who gets nervous handling tech on their own.
There is also an AI-powered assistant inside the Site Tools dashboard that resolves common questions instantly, plus hundreds of well-organized tutorials and video walkthroughs. One honest note – SiteGround does not offer support over email, so you will go through chat, phone, or tickets.
My support opinion here comes from years of real use, not a test ticket. WPBeginner and several of our partner sites run on SiteGround’s cloud platform, and their technical team has been rock-solid whenever we needed help at scale.
Who Should Use SiteGround and Who Should Look Elsewhere
Choose SiteGround if you want hosting with a real safety net. The 24/7 phone, chat, and ticket support on every plan, the Google Cloud platform, and daily backups with 30 kept copies make it the pick for a business site where you want expert help one call away.
Look elsewhere if the long-term price is your deciding factor, since Hostinger renews at $10.99 per month against SiteGround’s $17.99. The same goes if you want the simplest possible first-site start (Bluehost installs WordPress for you at signup), or you run a high-traffic eCommerce site that needs top performance under load, where Levamo led our tests (see our full hosting comparison).
Final Verdict – Is SiteGround the Right Choice for You?
SiteGround is perfect for site owners who want premium managed-style hosting with the most complete support at a budget entry price. It is the host we trust with WPBeginner itself, and it has earned that trust over more than a decade of use.
My verdict – if you want a host where help is one call away, visit SiteGround and start on the StartUp plan, then move to GrowBig as your site grows. If price or raw speed under load is your deciding factor, our best WordPress hosting comparison shows which host won each category on the same tests.
FAQs About SiteGround
1. What are the disadvantages of SiteGround?
Based on our tests, the main ones are the renewal price (the $2.99 intro rises to $17.99 per month after the first term), the entry plan limits (1 website, 10 GB storage, and around 10,000 visits a month), and a slower result under sustained load than the fastest hosts we tested (129 ms P95). Staging and Ultrafast PHP also start on the GrowBig plan rather than on StartUp.
2. Is SiteGround worth the renewal price?
It depends on what you value. At renewal, StartUp costs more than Bluehost ($9.99) or Hostinger ($10.99), and what you get for the difference is the Google Cloud platform, daily backups with 30 kept copies, and phone support on every plan.
I believe that trade is worth it for a business site that wants a human on call. If your goal is the lowest long-term bill, then pick a longer initial term to delay the renewal, or choose a cheaper host.
3. Is SiteGround better than Bluehost?
On our identical July 2026 tests, SiteGround was faster than Bluehost on every metric. It showed content in 608 ms against Bluehost’s 933 ms, and its global response time was 369 ms against 599 ms.
Bluehost counters with a cheaper renewal ($9.99 against $17.99 per month) and 10 websites on its entry plan, where SiteGround gives you one. Our SiteGround vs Bluehost comparison goes deeper.
4. Is SiteGround better than Hostinger?
It depends on your priority. SiteGround showed content faster in our speed test (608 ms against Hostinger’s 659 ms) and is the only one of the two with phone support.
Hostinger held up better under sustained load (a 21 ms P95 against SiteGround’s 129 ms), renews cheaper at $10.99 per month, and gives you 3 websites on its entry plan. That mix is why Hostinger scored 88 on our WPBeginner Score against SiteGround’s 75.
5. Can SiteGround handle high traffic?
In our stress test with 50 concurrent users, SiteGround held a 129 ms P95 response time with zero failed requests. That is a solid result, though slower than the fastest hosts we tested under the same load.
The StartUp plan is rated for around 10,000 visits a month, so a growing site should plan on GrowBig or GoGeek. For even bigger sites, SiteGround’s cloud platform is the proven step up, and it is what WPBeginner itself runs on.
6. Does SiteGround offer a free domain name?
Yes, SiteGround currently includes a free domain name for the first year with all of its hosting plans. You can register a .com, .us, .org, or .net domain at no extra cost during signup, and it renews at the standard rate after year one.
7. Where are SiteGround’s servers located?
SiteGround has 11 data centers on multiple continents, including the United States, Europe (Madrid, London, Frankfurt, Paris, and Eemshaven), Singapore, and Sydney. You choose a server location close to your audience when signing up, and the hosting runs on Google Cloud infrastructure.
8. Does SiteGround use cPanel?
No, SiteGround no longer offers cPanel and instead built its own control panel called Site Tools. In my experience it is faster and easier to use than cPanel, and it keeps day-to-day tasks like email, SSL, and backups in one place.
9. Which SiteGround plan should I get?
We recommend starting with their StartUp plan if you run one small site, and moving to GrowBig when you need staging, more storage, or more than one website. Upgrading later takes a few clicks, so there is no reason to overbuy on day one.
WPBeginner users get an exclusive discount of up to 83% with our SiteGround coupon.
Changelog
- August 2026 – Rebuilt the review around our July 2026 test data (speed tested July 23, response time July 24, 30-day uptime window). Added the WPBeginner Score, the comparison table against similarly priced hosts, the infrastructure section, and the pricing fine print with current renewal rates.
We hope this review helped you with your WordPress hosting research and helps you choose the right WordPress host for your needs. You may also want to see our pick of must-have WordPress plugins for business websites.
If you have any questions or feedback about my SiteGround review, please send me a message. I love hearing from our readers.
Also you can scroll below to read real SiteGround user reviews from other business owners from around the world.
Henry
These guys simply ‘kick-ass’ period!
Moritz Binder
Wow – I am truly impressed. So far I had two technical support questions that I got answered in a chat and both of them went great: No waiting time, to the point answer and very friendly and patient experts on the chat. I would chose siteground again at any time and highly recommend it!
Santtu S
Siteground provides an absolutely brilliant service at a good price. Their online customer service is brilliant, they transferred my site from another host for free and they recently solved a problem with my site very quickly.
Totally recommended.
Davis
The SiteGround support is amazingly fast and courteous. Kudos!!!
Matteo
Outstanding service! I’m very happy to have chosen siteground as my hosting provider. I highly recommed them to anyone looking for a quality service with top notch customer support.
Keep up the good work!
David Thomas
Just spent another 1 1/2 hours with a siteground customer support who sorted out my issues with no problems. Extreme patience and cannot recommend them enough.
Torben Brams
Very nice hosting services – but the support team, however, is simply outstanding.
Always available, super helpful and accommodating – first time in years I have experienced professional service like this.
Totally recommended ^_^
Jeff Hutto
I’ve been impressed at the level of support and the speed with which they setup my WP site. So far everything has been very smooth.
Jeffrey Quintero
So far so GREAT! to be a new SiteGround customer . I was expecting great service and the have delivered it.
Gunther Pott
Support the moment you need it. Solves your problem in an instant. Absolut top everything.
Jeremy Smith
Instant support at 1 in the AM. Honestly, best ever.
Kay von Randow
Just had a 13 minute Live Chat. I’ve been having similar chats, and written to email support, with many other web hosts over the last week, so I’m in a good place to compare. This one today, corrected a mis-conception I’d had about PCI compliancy …… none of the agents from other web hosts realized that I was coming from the wrong direction, so to speak.
So I’ll be signing up with SightGround !
Victoria Elliott
Outstanding customer and technical support services! Both services are fast and competent. SiteGround is a great investment.
Onur
They are helpful but lacking of technical knowledge.
Besides, they have silly limitations (for example they did not install the latest PHP imagick version despite of our insists! WTF?)
Tsveta Stefanova
Hello Onur, we’re sorry you feel this way about our technical team. Unfortunately we are not able to locate your account based on the provided information and investigate further. What we can say about the latest PHP imagick version that you’re inquiring about is that there is tech time needed to build and test such new versions to make sure they are compatible and run smoothly on our servers. As you surely know, we offer highly customized solutions to our customers for better speed and top security. Once we are confident that the PHP versions works OK, we will certainly make it available to our customers (together with all the other versions we currently support: PHP 5.5, Php 5.4, PHP 5.3, PHP 4.4.9, PHP 5.0.5, PHP 5.1.6, PHP 5.2.17, PHP 5.2.17 with Suhosin patch) and will announce it officially.
Shahid
Fantastic tech support helped me to install a quick start joomla template.
OT
After the initial teething problem of setting up WP hosting for the first time with a more advanced theme, I went nearly 3 months without ever contacting Siteground support. This is a great thing! It means that things works the way it should.
During the setup phase, Support Team did a nice job of helping me through…even on lighter coding questions on WP that sometimes originated from the theme itself.
I went through 2 weeks of search before settling on Siteground. I thought it has the best balance of cost/support/reliability/performance. Nearly 6 months later, I’m still happy with my decision. More so when you read about bad reviews of other similar services.
Support Team at Siteground is definitely one of the best. I normally go through webchat as opposed to calling so I can’t comment on the latter (in term of wait time). In all, if your budget is under $20 USD per month for WP hosting, I can’t imagine better provider.
Siteground, please keep up the good work as you continue to grow.
David
I was doing some basic cleanup and made things simpler with the tech assistance. Appreciate the patience and thoughtfulness.
Thanks!
sameer
Best support site. The technical people are very friendly and very fast to support in solving your bugs. I would recommend this company.
Annie
Site ground is the best ISP provider service I’ve had so far. I’ve just transferred my hosting from another country to them and I hope the services remain as they are. They just have to reduce the costs a little bit even though, most of the times, it’s worth it.
Brian Pickering
You suport guys and gals are A M A Z I N G… so helpful with any minor or major issues (mostly caused by myself I should add!) and answered incredibly fast every single time day or night.
Very happy too with the overall speed of servers/caching etc – I have been recommending Siteground to clients so will see how many I can get across soon!
Thanks again
Gabriele
Best support and service I used. Tickets reply very fast and problem solving excellent.
Thanks to this professional hosting
Ari
Siteground support has always been prompt and helpful when I have had problems or even questions – 24/7. I’ve used many other hosting providers and now recommend this one to most people who ask
Steve
Siteground’s customer service is SUGAR. l think l’m really planning to adopt this in my company as soon as possible; Steve, (Nigeria).
John Flanders
Georgi was incredible. He helped me through some troubles with my site. He kept in touch answering several questions promptly. He also provided me with information that helped me finally resolve the problem with the site. This is just one instance among many that SiteGround’s technical support hasn’t changed a bit. It is off the chain. I just wish they had a 6 star rating!
Thanks again everyone.
M. de Groot
As a Dutch speaking person I can only recommend this very powerfull hosting service. It provides the best technical support via live chat, e-mail and even by a local telephone number. Unavoidable misunderstandings due to the differences is language should not affect your dicision to join Siteground. Somehow the staff is always understanding the critical part of your question and fastly respond with an useful and right answer. For this reason, it is (to my knowledge) the best and largest alternative in Europe if you require excellent hosting from real professionals. Thanks!
Bryan Chaikin
Siteground’s customer service does not have an equal. Very patient and knowledgeable. Always there when I need them most. Been a Siteground customer for years and never have an issue with their services or pricing. Highly recommend them to anyone with hosting needs.
Nadia
I started using SiteGround almost 1 year ago and I’m so happy with it’s Customer Service that it’s a pleasure to give them a complete positive review!
I’m a web trainer and web designer but I’ve not a “server guru” in my staff …so I’m with SG because I know I can completely count on the HelpDesk guys for any problem I do have!
Thanks to you all for you kindness, patience ad expertise
Nadia
Joe
By far, the best customer service I have ever had, hands down. Not only were they extremely knowledgeable, but very quick to respond! I had a pretty technical question, that required specific expertise and I had the problem resolved within 15 minutes (which included live chat and messaging)! I’m very impressed.
Jeff Wilson
Just has an instance where my six monthly billing cycle no longer had an option for my cloud services. Quick chat with support and they had a link available for me and finished it while they waited to ensure everything went smooth, another example of the great support I always receive from Siteground support Staff!
Michael B
I’m very happy with siteground. I have been with siteground for almost two years and every time i need assistance they are there. I am very happy with the service!
Stephen Clausi
I had a major problem with my e-mail so I was unable to get my log in information. Through chat I was able to get the answers and help I needed right away. Five Stars all the way thank you so much.
dario
Siteground is a great hosting service for wordpress and prestashop. I’m using it for the past two years. Excellent support service. Always solved all my little problems in few minutes. I always switch all my clients to this provider even if I’m italian and the support is only in english.
I definitely recommend it.
Dale Shad
1 Star – extremely disappointing and very expensive experience with Siteground.
I switched after a really bad experience with Westhost (too many issues to note).
I started with a GoGeek Account. I am using Vanilla Wordpress sites with enfold theme, and no additional plugins besides wordfence, All in One SEO.
After 2 weeks, they told me I was using too many CPU executions. I was away and they just shut the account off. They did warn me the day before via email/support ticket, but again I was away and the email went to spam. I started getting phone calls from a couple clients, and visitors that my web account was Suspended. Awesome.
Then I started a separate account, and that still was not enough. Too many CPU executions. maybe a dozen sites with 10k in traffic per month total.
You have to run wordfence because if they find a suspicious file, your whole account immediately gets disabled. Once I was disabled because they found a file in the Wordfence quarantine folder. It took 3 hours on a Sunday missing my family to get them to turn it back on. I had to change passwords, etc what an annyoing drill.
Sales told me I should go to Cloud Hosting because I used too many resources. Mind you, I had a larger account than on westhost.
The cloud hosting was SUPER FAST. I mean 100-200 milliseconds fast.
After 1 week of cloud hosting, it started going down. Usually on a Sunday morning at 3am. It would go unnoticed by siteground until I called. Several times it went down for hours and hours and it was to the point I had 94% uptime. I was hosting a few other clients and they were extremely unhappy.
Email was disappointment as well. Dropped emails, service down, etc.
Support was always happy and accommodating, but the Techs would blame literally 6-8 hours of downtime on “server issues”, the “varnish cache failing”, and then finally they told me I was using too many resources again. a dozen active sites on a Cloud Host?
So I decided to move everyone to bluehost. I bought 8 Business Pro accounts, and after 1 month I have 100% uptime. I really like my sales guy, and they are “pretty good”.
I am spending $300/year more, but my kids have their dad back on Sundays and clients are happy.
I though I could make money with a vps and hosting clients, but it did not work out for me… Just not worth the time.
Tsveta Stefanova
Hello Dale, we are sorry to hear you feel this way. We were able to locate your correspondence with the support team and investigate the case in detail. When you signed up with SiteGround initially you were on a shared hosting plan. As you know, that means you share the server resources with other clients, so naturally when our system detected that you were using too many resources and endangered the performance of the other websites on the server, it sent alerts immediately to you. Suggesting an upgrade was the most reasonable thing to do – it would have ensured you more resources and better performance for your websites. From our records we can see that you have upgraded from our biggest shared hosting account to our entry-level cloud server and the issues came back once you started exceeding the memory (and resources) allocated. In several tickets and chats our Customer Care team consulted you about the issue and how to resolve it, but despite the advice (upgrade, auto-scalling etc.) they gave, you decided not to invest in a bigger server and switched hosts. We are glad to hear that you were able to find a new host to host your websites without resource issues, but please note that, as you’ve stated yourself, you are currently using 8 different account instead of a single one as you did with us.
Dana
I have only recently started hosting with siteground and must say that I am VERY happy with the services. The staff are accessible, accommodating and beyond helpful! I have worked on websites for many, many years and I have never found a hosting company that provides 24/7 prompt and helpful service like this! Very impressed!
Miles Clarke
Best customer service i have ever received online and possibly in LIFE! no exaggeration. A great company with great values. Always try there best to resolve issues sufficient and swift. Happy to be hosting with siteground.
Laura Castetter
I’ve been using SiteGround for a few months now and I honestly won’t go back to using any other company. They are so fast and so helpful. Such a refreshing change!
Maria L. Velez
You guys are always so helpful! You don’t give up until I’m satisfied with the issue. I thank you kindly for your help.
Chris
Amazing tech support. I needed help from the very first step to the end and they were amazing. thanks!
Monika
I’m with Siteground for almost 6 months and I need to say that they are great! Very fast, knowledgeable customer support. I will be moving two more pages to their hosting server soon.
dudi
Siteground support team has never make me wait the answer to long. Their reply and solve the problem as soon as possible. Best support n best services they provide. It is a worthy to host the site @ siteground.
Thank you.
Davis
Great customer support team!
I thought I’d wait for an elusive answer but NO.
I received it minutes after I posted and RIGHT ON.
Many thanks
Deborah Chaney
I’ve been with Siteground since HostGator decided customer service was not their priority. Siteground is well versed in Joomla and that’s what I use for all my websites and have considerable experience though still need help once in a while. Every question I ask they respond quickly and within their ability to help me (sometimes above!). They have not failed to be better than I hoped. The price is right and they are great to work with.
Dat Tran
Siteground is Awesome. They are so helpful and try their best. They are very supportive with SE PHP. Unique feature is that their shared hosting supports memcache and optimization unlike most other hosting. Recently I had issue with memcache stability. Here was their solution:
“Furthermore, I have read your ticket history and as far as I understood the issue that you are experiencing is with the memcached server. I have noticed that once the memcached cache is flushed, the issue is resolved. This is why I have suggested to upgrade to a cloud server, where we could set a cron job to flush the cache frequently.
Still, I have searched on the Internet for similar issues and I have found a work-around in this case. I have set a cron job for your account that will run every hour on the hour and will open a telnet connection on the memcached port to flush the cache.
You could change the frequency at which the cron job will be executed through cPanel –> Cron Jobs. Keep in mind that according to our Terms of Use, a cron job could not be executed more than once for a period of thirty minutes on our shared servers.”
You won’t get awesome service like this with other shared host providers.
Keep up the great work Siteground!
Melanie
I just setup my MX records to point to gmail with the PUSH OF A BUTTON. Fabulous!
Dan
Don’t know what to say then 10/10 – Changed from my old host to Siteground and i dont regret a single secound they’re fast reliable and always there when help is needed.
Greg Malone
I cannot overstate how many times Siteground tech support has pulled my butt out of the fire, across a variety of technical topics and issues over the last 5-8 years across many domains and installations. 1) Quick response 2) Problems always solved 3) High professionalism and courtesy.
I continue to point people and clients needing a host to Siteground. And now I’m transferring my various domains registrations to Siteground away from Network Solutions, having discovered how convenient and affordable managing those domains are from the SG interface.
Bravo.
Dando Valle
It was recommended to me by a friend. They rock so far, I hope they keep this great Technical support…
Mike
We are coming to the end of our six month test of SiteGround’s VPS Cloud service.
The positive reviews for Siteground primarily come from the shared hosting packages that they offer.
However, we have mixed feelings about the company and their services.
We just upgraded to the new Enterprise Cloud hosting (migration cost of 140USD), and noticed a bump in performance in the backend admin of our WPMU. The move did not help with pageload times, nor did we see an improvement in throughput, our main concern.
The biggest gripe I have about SiteGround services is the lack of resources they apply to their VPS product, especially in relation to bandwidth. This is not to be confused with pageload times.
This page, as an example, has a pageload speed of 4.53 seconds, and a throughput (also known as download speed) of 1438.51 kbps [wow!] (we’re testing from Sydney, Australia). Our eCommerce site, coriandercustomprinting.com, has a pageload time of 4.25 seconds, but a throughput of only 28kbps.
We’ve tested numerous SiteGround customers’ sites that we found on hosting-reviews, and while a few of them ranked similarly, the majority tested were around 300-400kbps and upwards.
We also looked at customers on Inmotion, and did our own testing on a Cloudways’ trial server. Here to we saw throughput speeds upwards of 500 to 600kbps on average.
The frustrating thing about these two sets of tests is that many of the sites that performed better were located State side, and from the comments left in reviews, are on shared hosting plans.
We also noticed that our dedicated and server IPs were located in the US – our server is in Singapore, and as I mentioned above, we’re in Sydney, Australia.
We’ll continue to work with SiteGround to try to resolve this issue, but if we can’t we’ll be moving to a different hosting plan with another provider. Which in many respects would be a shame, as the new cloud hosting is a vast improvement over the old troubled one, with tons of improvements and options. But at the end of the day, if the pipe connecting your service is really small, the super optioned VPS doesn’t really count for much.
Tsveta Stefanova
Hello Mike, we were able to locate your correspondence with the support team and and as we see you have discussed in detail the situation you have encountered. As our Technical Support Manager was able to explain, it seems that the results are connected to 1). the fact that you are forcing SSL connection what affects the speed; and 2). The 2 files you were using for testing purposes, are actually not one and the same file. Those are 2 different files located under different directories on your server. It is only normal to get different results as there are multiple additional rules applied to the second one. There is an extensive .htaccess file with additional rules, as mentioned SSL is forced for this directory, multiple rewrite conditions that should be checked also. Our techs are ready to assist you further with this question if you wish, just update the latest ticket. Please keep us posted on your progress and contact us in case you have any questions in the future. Regards!
Maxim
Well, I joined about a week ago and I must say that the service is great and kind as well as professional. The answer to support ticket so fast I was shocked. So far so good, Hope it will stay that way.
Fred Vraj
The best customer support I have ever, ever, ever experienced. I dont care about how many features ( too many ) cPanel has but good customer service is the thing that makes me stay with my service provider.
SiteGround is not only good but the are the Top of the line customer service team.
Thank you