Siteground is one of the most recommended WordPress hosting companies. They are known for their top-notch customer support, reliable, and fast hosting plans. Their WordPress optimized hosting includes everything you’ll need to create and grow a successful website or blog. Read our complete SiteGround review to find out if SiteGround is the right host for you.
In this detailed SiteGround review, we’ll put their promises to test. These are the areas we will look into:
- Performance: Speed is crucial for the success of any website. How fast will your website load with SiteGround?
- Reliability: Will your website be available 24/7/365 without facing any downtime?
- Customer Support: Can you count on their customer support?
- Features: Do they offer all the features and tools you’ll need to build your website?
- Pricing: How much it would cost you? Are there any SiteGround deals that can save you money?
This is a comprehensive SiteGround review with a detailed analysis of SiteGround’s hosting service. If you don’t want to read the full hosting review, here is the quick scorecard with our verdict right below it.
|SiteGround Review Summary|
|Average load time||491 ms|
|Average response time||137 ms|
|Support||Phone / Live Chat / Knowledge base|
|Start with SiteGround|
Bottom line: We found SiteGround to be noticeably faster and extremely reliable. Their hosting plans are flexible, and their customer support is one of the best in the industry.
That’s why we’ve chosen to recommend SiteGround as one of the best WordPress hosting companies.
Now let’s dive into our detailed SiteGround review so that you can see how we reached that conclusion and decide for yourself.
Siteground was founded in 2004, and since then it has grown into one of the most well known hosting companies.
It is headquartered in Sofia, Bulgaria with offices in 4 locations and data centers in three continents. Today, the company has more than 500 employees and hosts more than 2,000,000 domains.
Pros and Cons of SiteGround
Each hosting company has its own pros and cons. Some advantages can overshadow the disadvantages, but some cons can be a total deal-breaker for your individual needs.
Before making a decision, you may want to review these SiteGround pros and cons.
Here are some of the advantages that make SiteGround one of the top-rated hosting companies in the world.
- Super fast servers: All SiteGround servers are highly optimized for speed. They use Google Cloud platform for all new customers which is one of the fastest platforms on the market.
- Top Notch Customer Support: Their customer support is amazing to say the least. They offer 24/7 phone support, live chat, and ticket based support.
- Free CDN and SSL They offer instant setup of Cloudflare’s free CDN and free SSL certificate from Let’s Encrypt.
- Multiple Server Locations They have data centers in three continents. You can choose the location you prefer during signup.
As we mentioned earlier, there are some downsides to every hosting company. The following are some disadvantages of choosing SiteGround as your host.
- Limited Storage: Their plans come with fixed storage. However, this storage is quite large, and if you are just starting out, then you will most likely never need extra storage.
- Higher fee for monthly billing: The hosting service gets expensive if you choose monthly billing. But if you sign up for a longer billing period, then you’ll get bigger discount and a lower rate. They offer a 30-day money-back guarantee anyway, so it’s a good idea to choose a longer billing period when you sign up.
While price often plays a significant role when choosing a web host, you cannot compromise on performance.
This is why we decided to run our own tests to thoroughly review SiteGround’s performance.
SiteGround Speed Test Results
Speed is one of the most important performance metric that you should look for. A faster website offers good user experience and boosts your SEO at the same time.
In fact, a single second delay can cause a 7% decrease in conversions, 11% fewer page views, and a 16% decrease in customer satisfaction.
We created a WordPress powered test site on SiteGround and filled it with dummy content for theme development with images.
After that, we used Pingdom’s website speed test tool to run our tests. These were the results we got:
As you can see, our test site loaded in less than a second (491 ms to be precise) with a performance score of 94.
This is incredible, but this website had almost no traffic so the Pingdom test alone is not sufficient.
To test how SiteGround servers would respond to increased traffic, we used a tool called K6 (formerly LaodImpact).
This tool gradually sends up to 100 users to see how the server would respond to increased traffic from multiple connections.
You can see the results in the chart below:
The green line is the number of active virtual users on the site, and the blue line is the server response time. SiteGround performed consistently throughout the test without any hiccups.
This test shows that if you are looking for a really fast website, then SiteGround can be a perfect choice for you.
One of the reasons why SiteGround performed extremely well in these performance tests is because of the recent innovations they’ve added.
Almost all SiteGround servers are now hosted on the Google Cloud Platform. They’ve also added UltraFast PHP and created a custom WordPress plugin for optimization (SG Optimizer) which really puts them in a premium web hosting category.
Typically, websites hosted on shared hosting account slow down a bit during top traffic hours. That’s because your site is sharing resources with other websites on that server.
Most shared hosting companies automatically kill the server process if your site is taking too many resources. This causes downtime on your website.
We tested our SiteGround site for the downtime and got 100% uptime result.
SiteGround Server Response Time
Your website’s content has a huge impact on page load time. For example, if you have high-resolution images on a page, then it will significantly increase the overall page load time.
This means that speed test results may not accurately reflect how fast your hosting server really is.
Instead of analyzing page load time alone, we decided to test the actual server response time as well.
To do this we used a tool called Bitcatcha. It ignores page content, and only tests the response time of the server.
Bitcatcha also gives you average loading speed from different global locations. The speed for each location is measured three separate times, and then the results are averaged.
Take a look at the results in the screenshot below.
As you can see, SiteGround is a great choice if your target audience is mostly located in the United States. The server responded in a fraction of a second in the United States.
It responded within less than a second for all locations.
SiteGround also allows you to change your server location and you can choose a datacenter closer to your target audience for even better response times in that particular region.
SiteGround Hosting Plans and Features
SiteGround offers shared hosting, WordPress hosting, cloud hosting, and dedicated hosting plans. If you are just starting out, then their shared hosting plans would be a perfect fit for your needs. However, your site will eventually grow, and you want to make sure that they have other plans that you can upgrade to.
Let’s check out SiteGround’s hosting plans and their features.
- Shared hosting: Shared hosting is recommended for new websites, bloggers, small business website or a startup online store. It is suitable for low-traffic websites as you will be sharing resources with other websites hosted on the server.
- WordPress hosting: This plan is WordPress optimized version of their shared hosting plan. It comes with SiteGround’s in-house WordPress optimizations to improve performance of your website. See SiteGround WordPress hosting.
- WooCommerce hosting: This plan is WooCommerce optimized version of their shared hosting plan. It includes SiteGround’s optimizations which greatly improve the performance of your online store. See SiteGround WooCommerce hosting.
- Cloud hosting: Cloud hosting plans provide a flexible upgrade to shared hosting solution. It allows you to use resources of cloud architecture including multiple cores CPU and bandwidth . It is suitable for growing websites, popular blogs, or businesses. It can also be an upgrade over VPS and traditional dedicated servers. See SiteGround Cloud hosting.
WPBeginner website is hosted on SiteGround’s Enterprise hosting infrastructure which is an enhanced version of their Cloud platform for large sites.
Breakdown of SiteGround’s Shared Hosting Plans
SiteGround’s shared hosting options are the best way to build a new website. Their shared hosting packages are available in three levels to match different budgets.
- Startup: This plan is limited to hosting one website. It includes 10 GB disk space and is suitable for hosting a website having 10,000 monthly visitors. You’ll also get all essential features like 1-click WordPress install, free setup, website transfer, daily backups, built-in caching (SuperCacher), free CDN, free SSL, and more.
- GrowBig: The GrowBig plan lets you host unlimited websites. It comes with 20 GB disk space and is suitable for hosting websites having 25,000 monthly visits. You’ll get all the features of the Startup plan, plus you’ll get premium features like ultrafast PHP for even faster speed, on-demand backups, easy Staging tool, and option to add collaborators to your sites.
- GoGeek: GoGeek plan is suitable for eCommerce websites. It can handle websites having 100,000 monthly visitors. In addition to all GrowBig’s features, you’ll get access to priority support, more server resources, advanced features like one-click git repo creation, and option to manage white-label clients to your sites.
Each Siteground plan comes with faster disk storage, email accounts, support for Cloudflare free content delivery network, and Let’s Encrypt free SSL certificate.
They also include several popular WordPress plugins like WPForms, OptinMonster, and All in One SEO to help you improve your website rankings.
SiteGround Support and Customer Service
You’ll see high praise for SiteGround’s customer support service everywhere. Their support team is remarkably good at offering quick, helpful, and knowledgeable support to their customers.
Their customer support includes 24/7 phone, live chat, and ticket-based email support. Their phone and live chat response times are almost instant. Email-based tickets get the first response within less than 10 minutes.
For users who prefer to fix things on their own, SiteGround offers a large collection of knowledge base articles with screenshots, videos, tutorials, and guides.
Since we use SiteGround to host several of our websites, we can say with confidence that their support staff is very knowledgeable.
Conclusion: Is SiteGround the Right Choice for You?
After reading our detailed SiteGround review, you might be wondering if SiteGround is the best web hosting company for your website?
If you want fast and reliable web hosting provider with great customer support, then SiteGround is perfect for you. They have hosting plans for every budget and each plan comes with great set of features.
All their shared hosting plans include SSD storage, site tools, easy setup of Let’s Encrypt free SSL and Cloudflare CDN service, 1-click WordPress installer, and free migration. Built-in security features protect your website against malware and you can add additional protection by turning on Cloudflare CDN functionality.
If you are just starting a website for the first time, then you will certainly appreciate SiteGround’s customer support.
Ready to get started with SiteGround? Click here to choose your hosting plan today.
WPBeginner users get an exclusive 70% off discount and free SSL with our SiteGround coupon code.
All you have to do is click on this link to purchase. The discount will be applied automatically.
Frequently Asked Questions about SiteGround Hosting
In this detailed SiteGround review we looked at all aspects of their hosting services. The following are some of the most frequently asked questions about SiteGround that we are asked by our users.
1. Where are SiteGround servers located?
SiteGround servers are located in the United States, Europe, and Singapore. You can choose the server location during sign up.
2. Why choose SiteGround for WordPress hosting?
SiteGround offers a highly optimized WordPress hosting platform. Each plan includes its own in-house security features and WordPress tweaks that boost your WordPress site speed and performance.
You can easily set up a WordPress website with their 1-click WordPress installation. You can also move existing WordPress websites using the SiteGround Migrator plugin.
This is why SiteGround is an officially recommended hosting provider for WordPress users.
3. Does SiteGround support WooCommerce?
SiteGround specializes in WordPress and WooCommerce hosting. If you are building a WooCommerce store then you can rely on SiteGround’s optimizations for consistent performance and reliability.
They are one of the top WooCommerce hosting providers and make it super easy to start an online store without any special technical skills.
4. Does SiteGround offer a website builder?
No, SiteGround does not offer its own site builder. That’s because they want users to have the option to pick the best website builder for their needs.
This is why they allow you to easily install WordPress, Joomla, Drupal, Magento, Weebly, and many other site builder platforms.
On the SiteGround platform, you can also create unlimited web pages without any restrictions.
5. Does SiteGround offer cPanel hosting?
No, SiteGround no longer offers cPanel hosting. Once cPanel raised their licensing fees, SiteGround decided to remove cPanel hosting and instead built a far superior web hosting control panel for both beginners and advanced users. This allows them to offer managed WordPress hosting-like features without the high costs.
6. Is SiteGround better than Bluehost?
SiteGround and Bluehost used to offer the same features, but with the recent innovations, SiteGround has significantly improved its hosting technology.
When it comes to overall performance, technology infrastructure, and support quality, SiteGround is better than Bluehost. However, with all this innovation, SiteGround pricing is significantly higher.
So when it comes to pricing, Bluehost is better than SiteGround because not only is it 50% cheaper, but they also offer a free domain name with each account.
For more details, see our honest comparison of SiteGround vs Bluehost vs WP Engine.
7. How does SiteGround compare with other hosting providers?
Readers often ask us how does SiteGround compares with GoDaddy, HostGator, GreenGeeks, DreamHost, A2 Hosting, and other web hosting services.
They all used to provide similar features and technology, but over the last year, SiteGround has really stepped up its innovation.
With all the managed WordPress hosting features, Google Cloud infrastructure, and custom performance optimization, SiteGround is now in a class of its own with their premium hosting.
8. Does SiteGround offer free domain name?
Yes, SiteGround offers a free domain name. You can register a new domain name during sign up or you can use a domain name you already own. You can also buy a domain name from another registrar and point it to your SiteGround account.
9. Can I cancel my SiteGround account and get a refund?
SiteGround offers a 30-day money-back guarantee with all their shared plans. You can try out their services during this period. You are eligible for a refund if you cancel your account during this period. However, domain name registrations are non-refundable.
10. Which SiteGround plan is best for me?
Each SiteGround plan has different server resources. However, if you are just starting out then their Startup plan would be perfect for that. You can upgrade at any time if you need more resources. Choose your SiteGround plan to get started.
4,967 SiteGround User Reviews
L. D. Conquest says
So Far, So Good. In the past few days I’ve contacted the chat tech support with questions about hosting prior to opening an account and also after setting up the account.
Both times the response was prompt and the questions answered. Since I am not a Geek, it took a bit of explaining before I understood the tech terms. Great that tech support is there.
Peter Bohus says
…one more time, I love support on Siteground and even Live chat!
Ronnie M. says
I have used the online chat for tech support and received wonderful assistance. I am very pleased with SiteGround’s service. I went to a WordPress Meetup group in Orlando and several developers and designers highly recommended SiteGround as a hosting company. I see why. I was with another hosting company and I am happy I made the switch.
Lynette Yencho says
As a web designer I am always looking for a good host for my clients. I have used several of them and have to say, I am truly pleased with the support and the ease of transfer! There is always a human available if you need help and it is pretty straight forward anyway.
I’ve really had good luck with Siteground. I ask a ton of very technical questions and the techs are always helpful.
They’ve saved my but a ton of times.
Michael Treadway says
I was making a decision to move from another host where my site was deleted with no current back up and decided to try Siteground. I spoke with Tanya and she was extremely professional and helpful clearing up all my questions in good timing. No negative remarks so far. Thanks Siteground.
Michael of videomindset.com
Rachel Bloom says
Had an issue with cache management, Nikolay and the guys at technical support provided clear easy instructions to sort it as always. Brilliant technical support, always confident they will look after me and my website. Best service ever !!!
Siteground support was great. I was needed to remove a database in my phpadmin and was having an issue with locating the correct database I needed to review. They were super helpful in pointing me in the right direction.
George Shanidze says
Since I am a new user I cant say anything about their service yet, but their support is great!
Vanessa K says
I have contact support a few times and they are by far the best support I have received in long time. They always have an answer quickly and it’s the right one the first time. They’ve even made updates for me and streamlined this process for me. I’ve already moved three of my sites to Siteground and I’m in the process of moving a fourth. I highly recommend them!
Felix Fearnley says
Always leave the live chat feeling like i have got somewhere but at the same time had a chat with a really sound person. Excellent service and this company has put its weight were it matters and does not take its customers for granted. I feel like my websites are hosted by my friends and that there are all safe sound and running smoothly. Thanks as always Siteground team.
Nancy Moran says
I’m moving my website from another hosting company to SiteGround – and so far I couldn’t be any happier! There are REAL people to talk to…what a novel concept! They know what they’re doing and they spend time with you to make sure that you feel comfortable with the process. I had a chat session that walked me through the entire sign-up process so I could make sure I got my transfer process started correctly. Oh…and did I mention that they’re transferring my entire site – lock, stock and barrel – for FREE! I already feel better and it’s not even complete yet. If this is any indication as to how this hosting relationship is going to go, then I will be a customer for LIFE!
Joan McGuire-Pounds says
Fast, efficient, courteous and eager to help! What a breath of fresh air! Absolutely 100% happy with my decision to switch hosting companies!
Supporto perfetto………..siete eccezionali
Nazero Tindiwi says
I have come across many businesses and companies ranging from Shops to big Industries and corporations but never have come across a fast feedback with solution with 24/7 prompt and friendly support team from Siteground..
Keep it up Site ground. You are the best!!
Wadih Saghieh says
I have never experienced such a wonderful professional and swift service like Siteground. Incredible support people. I am so happy I user Siteground (moved from Godaddy). With Siteground, every day is Christmas.
Jehangir Larry says
My son hosts his business site with SiteGround.
He strong-armed me to switch.
My first interaction with the chat teams left no questions unanswered. I have a WordPress site + 4 others that they will do the hard lifting for me. and with so many smiles.
I give a 5***** rating and have booked at the discount rate for 36 months!
we have a GoGeek account since some months. I like the fast support at Siteground, but the real reason why I choose GoGeek was WP staging and I can tell you that it does not work at all with our WP installation.
The interesting thing is that I hear no comments about staging, positive or negative in forums. Only articles and reviews telling theoretically how it should work; no real live reviews, testing on a live home page, with some complexity.
We experienced nothing but severe Errors in real live ….
Somebody here who could tell me if it is working for him?
Fantastic Support. Always prompt, understanding & helpful.
Siteground have a great understanding of any issues I raise and promptly resolve them.
I would recommend them to everyone.
A huge thank-you to tech support for helping get my site back online. I pushed a button wrong at some point and my whole site disappeared (you know that terrible feeling???).
Tech support was fast, polite, and efficient. They asked some smart questions, and by the time I woke up the next morning, everything was purring along.
I with the button had worked in the first place, but hooray for support–these guys do their job beautifully.
Edgar Camarena says
The SiteGround support team always provide me with an excellent service and quick response. I’ve been a siteground customer for so long and I always recommend their services.
Keep it up guys.
I have been with SiteGround for years and love their service. I have always felt satisfied with the help received when needed.
David Oliver says
I’ve just opened up a SiteGround hosting account today after encountering inflexibility with my existing hosting company that is preventing me from setting up a test site for my client. I found the support chat very helpful who quickly and efficiently checked my requirement and worked with me to achieve a solution that worked for me.
Amanda Veronica says
I’ve hated using GoDaddy for some time now. I just didn’t know how to get away from it. I finally was in dire need of an upgrade to my WordPress site and it was just running so slow on GoDaddy’s servers. It was taking hours to add just a few items of content. I finally did some searching and decided to go with Site Ground based on other reviews. Even though I was concerned about switching over (I’m no web programer and don’t understand DNS or A Records..), the Site Ground team did most of the work for me, super fast, and was very prompt in answering all my stupid questions. Very satisfied with how my site is working now. http://amandaveronica.com Thank You!
Jonathan S. says
Fantastic customer service and expert tech support.
Jim Ryan says
Siteground shut down our server without any advance notice because they claimed we had exceeded our CPU quota for the month of February. They did this on February 28, the last day of the month, but more importantly they did this WITHOUT ANY ADVANCE NOTICE.
Suddenly our website was completely off line. They then insisted that we upgrade to their “Dedicated Hosting” for $350 per month. This is extortion at its worst.
I asked them if we were nearing our CPU quota, why couldn’t they have notified us a day or two in advance. They said “it is not always possible to notify in advance” so they decided to just shut off our server.
Is this the kind of webhosting company you want to trust your website with?
As a result, we had to pull engineers in on Saturday and do an emergency migration to Digital Ocean. To add insult to injury, SiteGround charged our credit card for the $350.
SiteGround engineers are generally clueless and have no concept of uptime. Several times they changed our IP address without notice despite the fact that we had a “dedicated” IP service that we were paying for.
STAY AWAY FROM SITEGROUND IF YOU DON’T WANT LOTS OF DOWNTIME!!!!
Tsveta Stefanova says
Hello Jim, we were able to track down your correspondence with our support team. We are really sorry for the inconvenience caused, but please note that your account has been hosted on a shared server sharing resources with other accounts. While our shared servers are very powerful and manage to handle load spikes quite well, in this case the account started using much more than the allocated resources at once, increased the server load above an acceptable level and endangered the overall server performance. This has led to issues for all other sites hosted on the same server and we were forced to take measures to protect the other customers.
On Feb 28th was the first time that the spike appeared and we informed you immediately. We provided detailed info of how much CPU your are allowed and how much you were using, that is why we suggested you consider moving to a more powerful solution available for your website only. You wanted us to start the migration for you and we immediately started it so that your site could be back up with minimal downtime. The reason we could not notify you in advance, is because your account’s usage has been normal in the terms of the shared server’s allocated resources until 27 February 2015. Our team has assisted you in the best way possible to bring your website quickly back up without harming the websites of other users on the server, and also made it possible to refund the amount for the unused time once you decided to cancel although the website was fully functional again.
The support is fast and positive,willing to help in solving issues, lots of server functionallity. I’ve some 20 years experience in the ict fiel an l would say this is the best service\support\price company .
Richard Haddad says
Very good service . Night and Day . Also Saturday and Sunday !!
! Without SiteGround my Website = 0
Thanks a lot !!
Just had a fab convo with SiteGround and as a total newbie, I can say I walked away feeling like I had some sense of what I was talking about. I will happily sign up with this hosting company instead of one of the cheaper ones I’ve spoken to, if only for the friendly and blazing fast customer service.
Great support team, quick and polite.
Bill Robbins says
I had several good experiences with SiteGround and one really awful one. On New Year’s eve, they made an unannounced edit to one of my site’s htaccess files. The change actually took the site down, but they never checked to see if the edit had an effect.
That’s a pretty egregious error and quite sloppy. On top of that, the tech who made the change wasn’t even apologetic.
To me managed hosting means that the hosting company has your back. After that experience I felt I had to keep looking over my shoulder at them so I moved the site to another host.
Tsveta Stefanova says
Hi Bill, we are sorry to hear about this negative experience. I can assure you that it is not our standard practice to apply such change to a website. While this was done with the sole intention to stop the large amount of api generated requests that were causing an abnormally high CPU usage on the shared server, I do understand your position and I can imagine the disposition this has put you in. Any such changes should have been carefully tested, and I would like to offer once again apologies for the inconvenience caused. The representative that was responsible for this has received detailed feedback in order to avoid such issues in the future.
Yamil Falcon says
Siteground is the best hosting company I’ve ever interacted with. Extremely knowledgeable, customer oriented and cool. I personally recommend it to everyone I know.
They have absolutely amazing service! Helpful every single time!
Joe Peters says
Just signed on with SiteGround today and used chat support 3 times – great service each time and they resolved my questions very quickly. Faster than my old host!
Great support, actually the best what i got so far.
Thanks a lot for that.
Adam Karnes says
I am delighted with SiteGround. Because I am new to web hosting, I found choosing a service intimidating. After reading reviews, I settled on SiteGround and I’m super glad that I did. The quality of hosting and the pricing are great. The best aspect is the TECHNICAL SERVICE. SiteGround’s thoroughness and response time to my technical questions (I’ve had three since I started three months ago) has been phenomenal! I highly recommend SiteGround to anyone looking to create a blog. My experience setting up WordPress has been excellent, even with no background in this area.
I’ve newly transferred to SiteGround, and have contacted the tech support twice for getting-started help.
Both times, the support has been exceptional. Both times, LiveChat has been answered within 2 minutes or less, and the person has been friendly, knowledgeable and eager to help beyond just the first question.
I’ve also had the sales team follow up to check that I’m ok and to see if I need help.
I wish all support desks were as good as these people have been.
Lance Mohr says
Their tag is “Web Hosting Crafted with Care”. Are you guys kidding me. I just bought a years of your high end hosting service and when you did the transfer you did not point the MX records back to GoDaddy so I went 5 days without receiving any business emails. You knew I had any email with GoDaddy because 1. I gave you my email address that had my website name in it 2. you had all the login info to my GoDaddy account so you could do the transfer. So you knew my email would get cut off and didn’t even tell me (your customer). Even you tech support person told me your company does not have a policy to tell people their email is cut off – when you know about it.
Your tag line should read “Web Hosting That Does Not Give a Damn About Our Customers”. That would be more accurate.
They are the best out there , i know because i have tried a few ,
Pat Fortino says
I like siteground hosting, but their FTP service is terrible. If you are working on a site and uploading files, it can take 30-60 seconds to upload a small text file. I created a support ticket for this issue but got a reply that said their ftp is working fine. I know it’s not because I work on at least 4 other hosts (bluehost, hostgator, godaddy, viviotech) and have never had this issue. It’s a real pain if you’re building a demo site. As a result, I would not recommend siteground.
New WP user and had my first problem during 1st week. Reinstalled WP solved all problems and support was fast and accurate with instructions.
Todor Vachev says
I’ve had several issues with my website and they were more than helpful with my problems. Everything was fixed within minutes and they were the kind of problems that they shouldnt even bother to fix (at least I’ve been turned down by other companies like GoDaddy for such kind of problems). 5 stars all the way to these fellas!
Hello, I’m from Italy and I appreciate SIteGround because: 1) They answer you immediatly; 2) They can help you taking decisions and choose the best solution for you; 3) The Administration Area is sooeasy to use and you can find all in one place! Thanks for your job!
As Always, SiteGround goes beyond and above the call of duty to assist you even with something that you did wrong and when the problem is on your side and has nothing to do with hosting! I am more than glad I moved my site and my clients’ site to SiteGround after going through so many of them! Unlike others (don’t want to mention their name) SiteGround technicians don’t even tell you to contact your site developer when the problem is on your side! I have been developing websites since early 90’s and today, I was having a problem where my custom CSS file changes I made were not being reflected and asked the tech to recreate a blank one, according to my desired and required format, and she did not even say that this was not a hosting problem! Even though I have years of design experience, I made a small CSS Syntax BooBoo that was creating the problem and luckily noticed amount almost 500 line of code!
Again, SiteGround is the Best hosting company and I am extremely glad the got into the hosting business because they not only offer the best hosting services and packages for your Joomla, WordPress, Magento, Drupal platform, they are very knowledgeable!
Thank you SiteGround for stopping me from taken Aleve when I was with the other hosting companies!
Outstanding technical support!
I have had to transfer my hosting to Siteground from a competitor and set up a WordPress website with 0 knowledge. Every time I have contacted the tech support team, they respond very quickly and explain things in very simple step-by-step instructions. Also very friendly.
sophia okafor says
I had a problem with the way I was posting videos on my website and I spoke to technical team and he helped me so much! He fixed the problem and went step by step with me so I also understood how to do it.
He was patient, funny and just brilliant! He answered all of my questions and explained things to me in the way I would understand.
Very happy with the customer service!
I also didnt have to wait long to talk to someone and that is always the case everytime I go on the webchat. Very happy with the all round support from Siteground! x
I really pray that Siteground manage to keep this up forever. Their customer service is phenomenal. PLEASE KEEP THIS UP!
Alice Young says
I usually don’t know how good customer service is for a company until I am trying to leave it. They don’t make it hard for you. No strings attached.
I wanted to cancel my account because I am going with something more lo-tech like Squarespace. I chatted with a rep about whether I can get a prorated refund for a three year renewal I am only one year in to. The rep told me that their policy have only a one month window, or something like that, to cancel with refund. That is frustrating but I might as well reinstate the account I just cancelled if I am already paying for it. I asked for just that. The rep was very helpful, did everything promptly. There was virtually no wait for a chat rep to become available, compared to other companies like 1&1 where no chat option is even available and the phone lines are always busy.
The manner in which this company allows me to leave them makes it a company that I will come back to when I leave other companies out of frustration.
Great customer support – very quick.
Good value for money. I like the auto back up system every day.
Brilliant – I’m quite impressed.
Particularly as I’m new to web design. Found them helpful, patient and I really like how responsive they have been re: customer service. They are committed to providing great service and I was transferred directly to a manager re: an issue.
I’ve been happy how it’s been resolved. Quick and efficient. What I need in modern day London!
Adri Oosterwijk says
I’m from Holland and I’m a new customer of Siteground. It is really a blessing to work with sucha a company. Every time I need them (and that happens quit a lot due to my stupidity) the support operator is very helpful, provide me with correct answers and valuable suggestions. It is like taking a warm bath. Please, never change your policy. Thousand times thumbs up!
Edwina Lindsay says
I’m from Australia. Even though siteground is an overseas company, they have Asia-Pacific servers, and so the distance didn’t impact the speed of my sites at all. I found the Siteground support team to be just EXCELLENT. If I ever had an issue, or a question, or a request, I would not have to wait more than 1 minute to receive help. Siteground is A+ in terms of hosting and support!!!! Very happy and would highly recommend.