I’ve used SiteGround for more than a decade now, and it continues to impress me with its performance, reliability, and support. I’ve tested just about every major web host out there, but SiteGround still holds a top spot on my list.
We actually host WPBeginner and several of our partner sites on SiteGround’s cloud platform. This gives us a clear, behind-the-scenes look at how their servers perform under real traffic conditions.
If you’re looking for premium hosting that delivers fast speeds, strong security, and helpful customer service, then SiteGround is a solid option. Still, there are some trade-offs, especially when it comes to pricing and storage limits.
In this updated review, I’ll share my personal experience with SiteGround, including performance test results, support interactions, and screenshots of the tools you’ll be using. By the end, you’ll know whether SiteGround is a good fit for your website.
My Verdict on SiteGround
I’ve tested SiteGround many times and still recommend it as one of the best options for WordPress users who want fast speeds, great support, and reliable uptime.
It’s not the cheapest option, and you won’t get a free domain. But it stands out for its performance, Google Cloud infrastructure, and built-in tools like SG Optimizer that actually make a difference.
We also host WPBeginner and several of our partner sites on SiteGround, so I’ve seen firsthand how well it handles real traffic and day-to-day use.
| ⭐ Rating: | 5 out of 5 |
| 📈 Best For: | Agencies, bloggers, and businesses who want performance and peace of mind |
| 🔥 What Stands Out: | Google Cloud platform, daily backups, built-in caching, top-tier support |
| 💡 Pro Tip: | The GrowBig plan gives you access to staging, ultrafast PHP, and on-demand backups |
Keep reading to see exactly how I tested SiteGround and what I discovered during the process.
My Hosting Evaluation Criteria
Based on user feedback on WPBeginner and our own experiences, we have learned what matters the most when choosing a hosting provider.
When evaluating a hosting provider, I focus on the following areas.
- Ease of Use: I tested their custom Site Tools dashboard and setup flow to see how beginner-friendly it is.
- Speed and Reliability: I ran GTmetrix speed tests and monitored uptime and response times across multiple locations.
- Stress Testing: Using K6, I simulated 50 concurrent users to see how SiteGround performs under load.
- Support Experience: I chatted with SiteGround support and used their AI assistant to resolve common hosting questions.
- Pricing and Plan Value: I reviewed features across all shared plans to see what you’re actually getting for your money.
How Did I Test SiteGround?
To give you an honest SiteGround review, I used the same process we follow for every hosting provider on WPBeginner.
Here’s exactly what I did:
Live WordPress Site Setup: I signed up for the GrowBig plan and installed WordPress using SiteGround’s 1-click setup. I added demo content, plugins, and media to simulate a real website.
Speed Testing with GTmetrix: I used GTmetrix to run multiple page speed tests from different locations to measure load time and Core Web Vitals.
Stress Testing with K6: I simulated 50 virtual users accessing the site at once to test how well SiteGround’s servers handle sudden traffic spikes.
Response Time Monitoring: I used PageSpeedPlus to test server response times from key regions, including the US, Europe, and Asia.
Uptime Monitoring: I enabled real-time uptime tracking to check for any downtime or slowdowns during the test period.
Support Interactions: I contacted support through live chat and tested their ChatGPT-powered assistant for helpfulness and accuracy.
This process gives a full picture of what you can expect from SiteGround as a real customer.
Why You Can Trust WPBeginner 🧡
Why You Can Trust WPBeginner
I’ve been reviewing WordPress hosts for over a decade and rely on real test data, not just specs or affiliate commissions.
We also use SiteGround to host WPBeginner and several of our partner websites, which means we have deep, first-hand experience with how it performs at scale.
You can read more about our testing standards and editorial process here.
Bottom line: SiteGround combines speed, uptime, and reliable support in one package. If you’re looking for premium hosting with a simple setup, it’s worth the price.
Let’s take a look at the full test results and how SiteGround compares to other hosts. Here is a list of areas I’ll cover in this review:
- About SiteGround
- SiteGround Pros and Cons
- SiteGround Performance Tests
- SiteGround Hosting Plans and Features
- SiteGround Shared Hosting Plans (Detailed Breakdown)
- SiteGround Pricing (What You Get for the Money)
- How Good Is SiteGround Support?
- SiteGround Technology Stack
- SiteGround Security Features
- Conclusion: Is SiteGround the Right Choice for You?
- SiteGround Coupon
- Frequently Asked Questions About SiteGround Hosting
About SiteGround
SiteGround has been around since 2004 and has built a solid reputation in the hosting space. It’s now one of the most trusted hosting companies for WordPress users.
The company operates in several countries, including the United States, the UK, Spain, Bulgaria, and Cyprus. Its data centers are spread across three continents, making it easy to host your site close to your audience.
Today, SiteGround hosts more than 3 million domains and has a team of over 500 people. It’s a well-established company with deep experience in hosting and support.
SiteGround Pros and Cons
SiteGround is a high-performing host that we’ve used on several of our own sites, including WPBeginner. But like any provider, it comes with trade-offs you should know about before you sign up.
Pros 👍
- Excellent performance and speed, even under load
- Google Cloud infrastructure and fast SSD storage
- Daily backups and built-in caching with all plans
- Custom Site Tools dashboard is fast and easy to use
- The support team is knowledgeable and responsive
- Free site migration with the WP Migrator plugin
Cons 👎
- Higher renewal rates after the first term
- No free domain with any hosting plan
- Storage is limited compared to some competitors
- Staging tools and premium features start with GrowBig
If you’re focused on performance, support, and peace of mind, SiteGround still offers a solid return on investment, especially for business and agency sites.
SiteGround Performance Tests
While price often plays a significant role when choosing a web host, you cannot compromise on performance.
This is why I decided to run my tests to thoroughly review SiteGround’s performance.
SiteGround Speed Test Results
I ran SiteGround’s performance tests using GTmetrix on a live WordPress demo site. The results were impressive right out of the box.
The fully loaded time was just 592 milliseconds. The Largest Contentful Paint came in at 497ms, and the First Contentful Paint happened in just 336ms. That’s blazing fast, even before enabling extra optimization tools.
These results put SiteGround in the top tier of shared hosting providers when it comes to raw speed. It’s quick enough for serious websites and small businesses alike.
SiteGround Stress Test Results
I used the K6 tool to simulate up to 50 visitors accessing the site at once to see how SiteGround’s servers would hold up under pressure.
During the stress test, SiteGround handled the traffic smoothly. Response times remained stable even as the number of virtual users increased. There were no timeouts or spikes, which means the hosting infrastructure is well-optimized for bursts of traffic.
This test confirms that SiteGround is a strong choice if your website needs to handle traffic surges, such as product launches or viral blog posts.
SiteGround Uptime Test Results
Uptime is where SiteGround really shines. I enabled continuous monitoring during the review period, and SiteGround delivered 100% uptime.
Most hosting companies promise 99.9% uptime, which allows for nearly 9 hours of downtime per year. SiteGround’s performance went above that, with zero outages recorded during testing.
If you run a site that can’t afford to go offline, like a business site or online store, SiteGround is a dependable choice.
SiteGround Response Time Test Results
I used PageSpeedPlus to test server response times from six different regions to measure global performance. SiteGround showed consistently strong performance across the board.
In Oregon, the site fully loaded in just 1 second with a render time of 46ms. Even distant regions like Tokyo and Canada Central stayed within acceptable performance limits, though naturally a bit slower due to distance from the origin server.
This confirms that SiteGround’s global infrastructure, including data centers on four continents, can deliver fast speeds no matter where your visitors come from.
SiteGround Hosting Plans and Features
SiteGround doesn’t just offer one-size-fits-all hosting. Whether you’re launching a blog, managing client sites, or growing an eCommerce store, there’s a plan that fits. I’ve tested all three shared plans and even hosted some of my client projects on their cloud servers — the difference in performance and control is noticeable.
All plans include free SSL, email hosting, daily backups, a custom control panel, staging tools, and a built-in caching system. Even the entry-level plan offers more than most basic shared hosts.
Here’s a quick overview of what SiteGround offers:
- Shared Hosting: Ideal for beginners, bloggers, or anyone launching a small site. Includes everything needed to run a WordPress website.
- Managed WordPress Hosting: Built on the same shared infrastructure but optimized specifically for WordPress performance and security.
- WooCommerce Hosting: Aimed at online stores, with extra tools and caching settings tailored for WooCommerce.
- Cloud Hosting: For growing businesses and high-traffic sites. More scalable and customizable than shared plans, with dedicated resources and flexible upgrades.
At WPBeginner, we use SiteGround’s enterprise infrastructure to host several of our partner sites. It gives us the speed and reliability we need at scale, with a technical team that’s been rock-solid whenever we needed help. Read our case study explaining why we switched to SiteGround.
SiteGround Shared Hosting Plans (Detailed Breakdown)
If you’re starting a new site or blog, SiteGround’s shared hosting is where I’d begin. All three tiers offer solid value, but the differences matter depending on how many sites you run and whether you need staging or priority support.
- Startup Plan: Best for beginners or single-site users. You get 10 GB SSD storage, free SSL, CDN, email, backups, and all essential features. It supports around 10,000 monthly visits.
- GrowBig Plan: This is the plan I recommend most. It supports unlimited sites, includes 20 GB storage, and unlocks key features like staging, on-demand backups, and SiteGround’s Ultrafast PHP. Good for sites up to 100,000 visits per month.
- GoGeek Plan: Designed for developers or businesses managing multiple client sites. Includes 40 GB storage, white-label tools, Git integration, more server resources, and priority support. It can handle up to 400,000 monthly visits.
No matter which plan you choose, SiteGround makes it easy to scale up later. You’re never locked in, and everything’s built with WordPress in mind.
SiteGround Pricing (What You Get for the Money)
SiteGround is often seen as a premium host, and for good reason. It’s not the cheapest option, but it packs in more tools, support, and speed features than most shared hosts. I’ve personally paid for GrowBig and GoGeek plans in different client projects, and they’ve always delivered consistent value.
They frequently run introductory deals, so you can start as low as $2.99/month. But keep in mind: renewal prices jump significantly after the first term. If you want the best value, go for a longer term upfront.
| Plan | Startup | GrowBig | GoGeek |
|---|---|---|---|
| Intro Price | $2.99/mo | $4.99/mo | $7.99/mo |
| Websites | 1 | Unlimited | Unlimited |
| Storage | 10 GB | 20 GB | 40 GB |
| Traffic | ~10,000 visits | ~100,000 visits | ~400,000 visits |
| Free Domain | ✅ | ✅ | ✅ |
| Daily Backups | ✅ | ✅ | ✅ |
| Staging | ❌ | ✅ | ✅ |
| Priority Support | ❌ | ❌ | ✅ |
| Free CDN | ✅ | ✅ | ✅ |
| Built-in Caching | ✅ | ✅ | ✅ |
Each plan includes free SSL, a custom control panel (Site Tools), unlimited bandwidth, and helpful WordPress plugins like SG Optimizer. You also get access to their new email marketing tool, which is surprisingly decent for basic campaigns.
How Good Is SiteGround Support?
SiteGround has always had a reputation for responsive and helpful support. I’ve personally reached out to them multiple times while managing client sites and my own test environments. In nearly every case, I was connected to someone knowledgeable within minutes.
They offer 24/7 live chat, ticket support, and phone support. You’ll also find a robust knowledge base and an AI-powered support assistant inside your Site Tools dashboard. The chatbot is trained on real customer questions and can resolve many issues without human involvement.
One of my favorite things is how deeply integrated the support options are. If you’re inside the Site Tools dashboard, you can launch help without ever opening a new tab. It makes troubleshooting a lot faster.
They also publish hundreds of well-organized tutorials and video walkthroughs, which is ideal if you like solving things on your own. We’ve used their documentation often when training writers and new team members working on WordPress setups.
Overall, SiteGround support is reliable and fast. But if you’re used to support via email, note that email-based help is not offered; you’ll need to go through chat or ticketing. Still, for most users, that’s not a dealbreaker.
SiteGround Technology Stack
SiteGround isn’t just another hosting company riding on marketing. They’ve built a high-performance platform that blends Google Cloud infrastructure with a set of in-house technologies designed for serious speed and reliability.
We’ve hosted WPBeginner and several partner sites on SiteGround and consistently benefited from their fast stack, caching layers, and resource efficiency. Here’s a breakdown of what powers it all behind the scenes.
- Google Cloud Infrastructure: SiteGround runs on the Google Cloud network with distributed SSD storage. This ensures fast connections, excellent redundancy, and top-tier availability.
- Ultrafast PHP: Their custom ultrafast PHP implementation reduces the time to first byte and improves memory efficiency. It’s one of the reasons our test sites loaded 30% faster compared to standard PHP setups.
- Custom MySQL Configuration: Their setup handles large volumes of parallel queries and minimizes slowdowns from complex database requests. That’s critical for high-traffic WordPress sites.
- SuperCacher: SiteGround’s three-layer caching system includes static cache, dynamic cache, and Memcached. Dynamic caching is turned on by default, and it made a noticeable difference during our stress testing.
- Blazing Fast CDN: Their in-house CDN is easy to set up, and it caches content on multiple edge servers to serve users from the nearest location. That helps reduce load times globally.
- Brotli Compression: Brotli, developed by Google, produces smaller file sizes than gzip. It’s already deployed across all SiteGround servers and helped reduce page weight in our GTmetrix tests.
- Quick Tech Adoption: SiteGround regularly rolls out support for the latest stable versions of PHP and HTTP protocols and was among the first to deploy TLS 1.3 and OCSP stapling.
- SG Optimizer Plugin: For WordPress users, SiteGround provides a powerful performance plugin that gives you fine-grained control over caching, image optimization, lazy loading, and more.
When you combine all of these, it’s clear SiteGround isn’t relying on just one feature to stay competitive. They’ve built a lean, scalable tech stack that works well whether you’re hosting a basic blog or a busy WooCommerce site.
SiteGround Security Features
I’ve always appreciated how seriously SiteGround takes security. They don’t just offer the basics — they’ve built a multi-layered system that protects both their servers and your individual site.
Every SiteGround plan comes with free SSL, daily backups, and a web application firewall. But what makes them stand out is how proactive they are with emerging threats.
- Real-time server monitoring: Their systems scan for problems every 0.5 seconds, which helps them catch issues before they escalate.
- In-house firewall rules: Their team adds hundreds of new rules each year to defend against the latest WordPress-specific vulnerabilities.
- AI anti-bot protection: Their AI blocks millions of brute-force attempts, spam bots, and other threats before they reach your site.
- SiteGround Security plugin: This free WordPress plugin adds login protection, malware scanning, and advanced security settings for non-tech users.
- Native CDN with DDoS protection: When you enable their CDN, your content is distributed globally, masking your server’s origin IP and filtering out suspicious traffic.
- Daily off-site backups: Your website is backed up every 24 hours, and those backups are stored across multiple data centers for extra safety.
- Monthly security reports: SiteGround sends a detailed breakdown of your site’s security score with actionable recommendations for improving weak areas.
There is one downside worth mentioning. SiteGround charges for domain privacy. It’s $12 for the first year and $24/year after that.
Overall, SiteGround offers one of the most complete security packages in the shared hosting space without requiring you to configure everything manually.
Conclusion: Is SiteGround the Right Choice for You?
After reading my detailed SiteGround review, you might be wondering if SiteGround is the best web hosting company for your website.
If you want a fast and reliable web hosting provider with excellent customer support, SiteGround is perfect for you. They have hosting plans for every budget, and each plan offers a great set of features.
All their shared hosting plans include SSD storage, site tools, easy setup of Let’s Encrypt free SSL and Cloudflare CDN service, 1-click WordPress installer, and free migration.
Built-in security features protect your website against malware, and you can add additional protection by turning on Cloudflare CDN functionality.
If you are just starting a website for the first time, then you will also appreciate SiteGround’s customer support.
Ready to get started with SiteGround? Click here to choose your hosting plan today.
SiteGround Coupon
WPBeginner users get an exclusive 83% discount and free SSL with our SiteGround coupon code.
All you have to do is click on this link to make a purchase. The discount will be applied automatically.
Frequently Asked Questions About SiteGround Hosting
In this detailed SiteGround review, we looked at all aspects of their hosting services. The following are some of the most frequently asked questions about SiteGround by our users.
1. Where are SiteGround servers located?
SiteGround servers are located in the United States, Europe, and Singapore. You can choose the server location when signing up.
2. Why choose SiteGround for WordPress hosting?
SiteGround offers a highly optimized WordPress hosting platform. Each plan includes its own in-house security features and WordPress tweaks that boost your WordPress site speed and performance.
You can easily set up a WordPress website with their 1-click WordPress installation. You can also move existing WordPress websites using the SiteGround Migrator plugin.
3. Does SiteGround support WooCommerce?
SiteGround specializes in WordPress and WooCommerce hosting. If you are building a WooCommerce store, then you can rely on SiteGround’s optimizations for consistent performance and reliability.
They are one of the top WooCommerce hosting providers and make it super easy to start an online store without any special technical skills.
4. Does SiteGround offer a website builder?
No, SiteGround does not offer its own site builder. That’s because they want users to have the option to pick the best website builder for their needs.
This is why they allow you to easily install WordPress, Joomla, Drupal, Magento, Weebly, and many other site builder platforms.
On the SiteGround platform, you can also create unlimited web pages without any restrictions.
5. Does SiteGround offer cPanel hosting?
No, SiteGround no longer offers cPanel hosting. Once cPanel raised its licensing fees, SiteGround decided to remove cPanel hosting and instead built a far superior web hosting control panel for both beginners and advanced users. This allows them to offer managed WordPress hosting-like features without the high costs.
6. Is SiteGround better than Bluehost?
SiteGround and Bluehost used to offer the same features, but with recent innovations, SiteGround has significantly improved its hosting technology.
SiteGround is better than Bluehost in terms of overall performance, technology infrastructure, and support quality. However, with all this innovation, SiteGround pricing is significantly higher.
So, when it comes to pricing, Bluehost is better than SiteGround because not only is it cheaper, but it also offers a free domain name with each account.
For more details, see our honest comparison of SiteGround vs. Bluehost vs. WP Engine.
7. How does SiteGround compare with other hosting providers?
Readers often ask us how SiteGround compares with GoDaddy, Hostinger, HostGator, GreenGeeks, DreamHost, A2 Hosting, and other web hosting services.
They all used to provide similar features and technology, but over the last year, SiteGround has really stepped up its innovation.
With all the managed WordPress hosting features, Google Cloud infrastructure, and custom performance optimization, SiteGround is now in a class of its own with its premium hosting.
8. Does SiteGround offer a free domain name?
No, SiteGround does not offer a free domain name. You can buy a domain name from another registrar and point it to your SiteGround account or buy one from SiteGround during signup at an additional cost.
9. Can I cancel my SiteGround account and get a refund?
SiteGround offers a 30-day money-back guarantee with all its shared plans. During this period, you can try out its services. You are eligible for a refund if you cancel your account during this period. However, domain name registrations are non-refundable.
10. Which SiteGround plan is best for me?
Each SiteGround plan has different server resources. However, if you are just starting out, then their Startup plan would be perfect for that. You can upgrade at any time if you need more resources. Choose your SiteGround plan to get started.
L. D. Conquest
So Far, So Good. In the past few days I’ve contacted the chat tech support with questions about hosting prior to opening an account and also after setting up the account.
Both times the response was prompt and the questions answered. Since I am not a Geek, it took a bit of explaining before I understood the tech terms. Great that tech support is there.
Peter Bohus
…one more time, I love support on Siteground and even Live chat!
Ronnie M.
I have used the online chat for tech support and received wonderful assistance. I am very pleased with SiteGround’s service. I went to a WordPress Meetup group in Orlando and several developers and designers highly recommended SiteGround as a hosting company. I see why. I was with another hosting company and I am happy I made the switch.
Lynette Yencho
As a web designer I am always looking for a good host for my clients. I have used several of them and have to say, I am truly pleased with the support and the ease of transfer! There is always a human available if you need help and it is pretty straight forward anyway.
Kerwin
I’ve really had good luck with Siteground. I ask a ton of very technical questions and the techs are always helpful.
They’ve saved my but a ton of times.
Thanks.
Michael Treadway
I was making a decision to move from another host where my site was deleted with no current back up and decided to try Siteground. I spoke with Tanya and she was extremely professional and helpful clearing up all my questions in good timing. No negative remarks so far. Thanks Siteground.
Michael of videomindset.com
Rachel Bloom
Had an issue with cache management, Nikolay and the guys at technical support provided clear easy instructions to sort it as always. Brilliant technical support, always confident they will look after me and my website. Best service ever !!!
Kamber
Siteground support was great. I was needed to remove a database in my phpadmin and was having an issue with locating the correct database I needed to review. They were super helpful in pointing me in the right direction.
George Shanidze
Since I am a new user I cant say anything about their service yet, but their support is great!
Vanessa K
I have contact support a few times and they are by far the best support I have received in long time. They always have an answer quickly and it’s the right one the first time. They’ve even made updates for me and streamlined this process for me. I’ve already moved three of my sites to Siteground and I’m in the process of moving a fourth. I highly recommend them!
Felix Fearnley
Always leave the live chat feeling like i have got somewhere but at the same time had a chat with a really sound person. Excellent service and this company has put its weight were it matters and does not take its customers for granted. I feel like my websites are hosted by my friends and that there are all safe sound and running smoothly. Thanks as always Siteground team.
Nancy Moran
I’m moving my website from another hosting company to SiteGround – and so far I couldn’t be any happier! There are REAL people to talk to…what a novel concept! They know what they’re doing and they spend time with you to make sure that you feel comfortable with the process. I had a chat session that walked me through the entire sign-up process so I could make sure I got my transfer process started correctly. Oh…and did I mention that they’re transferring my entire site – lock, stock and barrel – for FREE! I already feel better and it’s not even complete yet. If this is any indication as to how this hosting relationship is going to go, then I will be a customer for LIFE!
Joan McGuire-Pounds
Fast, efficient, courteous and eager to help! What a breath of fresh air! Absolutely 100% happy with my decision to switch hosting companies!
Francesco
Supporto perfetto………..siete eccezionali
Nazero Tindiwi
I have come across many businesses and companies ranging from Shops to big Industries and corporations but never have come across a fast feedback with solution with 24/7 prompt and friendly support team from Siteground..
Keep it up Site ground. You are the best!!
Wadih Saghieh
I have never experienced such a wonderful professional and swift service like Siteground. Incredible support people. I am so happy I user Siteground (moved from Godaddy). With Siteground, every day is Christmas.
Jehangir Larry
My son hosts his business site with SiteGround.
He strong-armed me to switch.
My first interaction with the chat teams left no questions unanswered. I have a WordPress site + 4 others that they will do the hard lifting for me. and with so many smiles.
Go-Baddy-Go!
I give a 5***** rating and have booked at the discount rate for 36 months!
Andreas
Hi,
we have a GoGeek account since some months. I like the fast support at Siteground, but the real reason why I choose GoGeek was WP staging and I can tell you that it does not work at all with our WP installation.
The interesting thing is that I hear no comments about staging, positive or negative in forums. Only articles and reviews telling theoretically how it should work; no real live reviews, testing on a live home page, with some complexity.
We experienced nothing but severe Errors in real live ….
Somebody here who could tell me if it is working for him?
best Regards
Andreas
Scott
Fantastic Support. Always prompt, understanding & helpful.
Siteground have a great understanding of any issues I raise and promptly resolve them.
I would recommend them to everyone.
Danno
A huge thank-you to tech support for helping get my site back online. I pushed a button wrong at some point and my whole site disappeared (you know that terrible feeling???).
Tech support was fast, polite, and efficient. They asked some smart questions, and by the time I woke up the next morning, everything was purring along.
I with the button had worked in the first place, but hooray for support–these guys do their job beautifully.
Edgar Camarena
The SiteGround support team always provide me with an excellent service and quick response. I’ve been a siteground customer for so long and I always recommend their services.
Keep it up guys.
Ellen
I have been with SiteGround for years and love their service. I have always felt satisfied with the help received when needed.
David Oliver
I’ve just opened up a SiteGround hosting account today after encountering inflexibility with my existing hosting company that is preventing me from setting up a test site for my client. I found the support chat very helpful who quickly and efficiently checked my requirement and worked with me to achieve a solution that worked for me.
Amanda Veronica
I’ve hated using GoDaddy for some time now. I just didn’t know how to get away from it. I finally was in dire need of an upgrade to my Wordpress site and it was just running so slow on GoDaddy’s servers. It was taking hours to add just a few items of content. I finally did some searching and decided to go with Site Ground based on other reviews. Even though I was concerned about switching over (I’m no web programer and don’t understand DNS or A Records..), the Site Ground team did most of the work for me, super fast, and was very prompt in answering all my stupid questions. Very satisfied with how my site is working now. http://amandaveronica.com Thank You!
Jonathan S.
Fantastic customer service and expert tech support.
Jim Ryan
Siteground shut down our server without any advance notice because they claimed we had exceeded our CPU quota for the month of February. They did this on February 28, the last day of the month, but more importantly they did this WITHOUT ANY ADVANCE NOTICE.
Suddenly our website was completely off line. They then insisted that we upgrade to their “Dedicated Hosting” for $350 per month. This is extortion at its worst.
I asked them if we were nearing our CPU quota, why couldn’t they have notified us a day or two in advance. They said “it is not always possible to notify in advance” so they decided to just shut off our server.
Is this the kind of webhosting company you want to trust your website with?
As a result, we had to pull engineers in on Saturday and do an emergency migration to Digital Ocean. To add insult to injury, SiteGround charged our credit card for the $350.
SiteGround engineers are generally clueless and have no concept of uptime. Several times they changed our IP address without notice despite the fact that we had a “dedicated” IP service that we were paying for.
STAY AWAY FROM SITEGROUND IF YOU DON’T WANT LOTS OF DOWNTIME!!!!
Tsveta Stefanova
Hello Jim, we were able to track down your correspondence with our support team. We are really sorry for the inconvenience caused, but please note that your account has been hosted on a shared server sharing resources with other accounts. While our shared servers are very powerful and manage to handle load spikes quite well, in this case the account started using much more than the allocated resources at once, increased the server load above an acceptable level and endangered the overall server performance. This has led to issues for all other sites hosted on the same server and we were forced to take measures to protect the other customers.
On Feb 28th was the first time that the spike appeared and we informed you immediately. We provided detailed info of how much CPU your are allowed and how much you were using, that is why we suggested you consider moving to a more powerful solution available for your website only. You wanted us to start the migration for you and we immediately started it so that your site could be back up with minimal downtime. The reason we could not notify you in advance, is because your account’s usage has been normal in the terms of the shared server’s allocated resources until 27 February 2015. Our team has assisted you in the best way possible to bring your website quickly back up without harming the websites of other users on the server, and also made it possible to refund the amount for the unused time once you decided to cancel although the website was fully functional again.
Antonio
The support is fast and positive,willing to help in solving issues, lots of server functionallity. I’ve some 20 years experience in the ict fiel an l would say this is the best service\support\price company .
Richard Haddad
Very good service . Night and Day . Also Saturday and Sunday !!
! Without SiteGround my Website = 0
Thanks a lot !!
Kimberly
Just had a fab convo with SiteGround and as a total newbie, I can say I walked away feeling like I had some sense of what I was talking about. I will happily sign up with this hosting company instead of one of the cheaper ones I’ve spoken to, if only for the friendly and blazing fast customer service.
Alessandro
Great support team, quick and polite.
Bill Robbins
I had several good experiences with SiteGround and one really awful one. On New Year’s eve, they made an unannounced edit to one of my site’s htaccess files. The change actually took the site down, but they never checked to see if the edit had an effect.
That’s a pretty egregious error and quite sloppy. On top of that, the tech who made the change wasn’t even apologetic.
To me managed hosting means that the hosting company has your back. After that experience I felt I had to keep looking over my shoulder at them so I moved the site to another host.
Tsveta Stefanova
Hi Bill, we are sorry to hear about this negative experience. I can assure you that it is not our standard practice to apply such change to a website. While this was done with the sole intention to stop the large amount of api generated requests that were causing an abnormally high CPU usage on the shared server, I do understand your position and I can imagine the disposition this has put you in. Any such changes should have been carefully tested, and I would like to offer once again apologies for the inconvenience caused. The representative that was responsible for this has received detailed feedback in order to avoid such issues in the future.
Yamil Falcon
Siteground is the best hosting company I’ve ever interacted with. Extremely knowledgeable, customer oriented and cool. I personally recommend it to everyone I know.
GC
They have absolutely amazing service! Helpful every single time!
Joe Peters
Just signed on with SiteGround today and used chat support 3 times – great service each time and they resolved my questions very quickly. Faster than my old host!
Nikki
Great support, actually the best what i got so far.
Thanks a lot for that.
Adam Karnes
I am delighted with SiteGround. Because I am new to web hosting, I found choosing a service intimidating. After reading reviews, I settled on SiteGround and I’m super glad that I did. The quality of hosting and the pricing are great. The best aspect is the TECHNICAL SERVICE. SiteGround’s thoroughness and response time to my technical questions (I’ve had three since I started three months ago) has been phenomenal! I highly recommend SiteGround to anyone looking to create a blog. My experience setting up WordPress has been excellent, even with no background in this area.
5/5 stars!
Julian
I’ve newly transferred to SiteGround, and have contacted the tech support twice for getting-started help.
Both times, the support has been exceptional. Both times, LiveChat has been answered within 2 minutes or less, and the person has been friendly, knowledgeable and eager to help beyond just the first question.
I’ve also had the sales team follow up to check that I’m ok and to see if I need help.
I wish all support desks were as good as these people have been.
Lance Mohr
Their tag is “Web Hosting Crafted with Care”. Are you guys kidding me. I just bought a years of your high end hosting service and when you did the transfer you did not point the MX records back to GoDaddy so I went 5 days without receiving any business emails. You knew I had any email with GoDaddy because 1. I gave you my email address that had my website name in it 2. you had all the login info to my GoDaddy account so you could do the transfer. So you knew my email would get cut off and didn’t even tell me (your customer). Even you tech support person told me your company does not have a policy to tell people their email is cut off – when you know about it.
Your tag line should read “Web Hosting That Does Not Give a Damn About Our Customers”. That would be more accurate.
Marco
They are the best out there , i know because i have tried a few ,
Pat Fortino
I like siteground hosting, but their FTP service is terrible. If you are working on a site and uploading files, it can take 30-60 seconds to upload a small text file. I created a support ticket for this issue but got a reply that said their ftp is working fine. I know it’s not because I work on at least 4 other hosts (bluehost, hostgator, godaddy, viviotech) and have never had this issue. It’s a real pain if you’re building a demo site. As a result, I would not recommend siteground.
Jiang
New WP user and had my first problem during 1st week. Reinstalled WP solved all problems and support was fast and accurate with instructions.
Todor Vachev
I’ve had several issues with my website and they were more than helpful with my problems. Everything was fixed within minutes and they were the kind of problems that they shouldnt even bother to fix (at least I’ve been turned down by other companies like GoDaddy for such kind of problems). 5 stars all the way to these fellas!
Luigi
Hello, I’m from Italy and I appreciate SIteGround because: 1) They answer you immediatly; 2) They can help you taking decisions and choose the best solution for you; 3) The Administration Area is sooeasy to use and you can find all in one place! Thanks for your job!
Roma
As Always, SiteGround goes beyond and above the call of duty to assist you even with something that you did wrong and when the problem is on your side and has nothing to do with hosting! I am more than glad I moved my site and my clients’ site to SiteGround after going through so many of them! Unlike others (don’t want to mention their name) SiteGround technicians don’t even tell you to contact your site developer when the problem is on your side! I have been developing websites since early 90’s and today, I was having a problem where my custom CSS file changes I made were not being reflected and asked the tech to recreate a blank one, according to my desired and required format, and she did not even say that this was not a hosting problem! Even though I have years of design experience, I made a small CSS Syntax BooBoo that was creating the problem and luckily noticed amount almost 500 line of code!
Again, SiteGround is the Best hosting company and I am extremely glad the got into the hosting business because they not only offer the best hosting services and packages for your Joomla, WordPress, Magento, Drupal platform, they are very knowledgeable!
Thank you SiteGround for stopping me from taken Aleve when I was with the other hosting companies!
Nik
Outstanding technical support!
I have had to transfer my hosting to Siteground from a competitor and set up a Wordpress website with 0 knowledge. Every time I have contacted the tech support team, they respond very quickly and explain things in very simple step-by-step instructions. Also very friendly.
Again, outstanding!
sophia okafor
I had a problem with the way I was posting videos on my website and I spoke to technical team and he helped me so much! He fixed the problem and went step by step with me so I also understood how to do it.
He was patient, funny and just brilliant! He answered all of my questions and explained things to me in the way I would understand.
Very happy with the customer service!
I also didnt have to wait long to talk to someone and that is always the case everytime I go on the webchat. Very happy with the all round support from Siteground! x
Nas
I really pray that Siteground manage to keep this up forever. Their customer service is phenomenal. PLEASE KEEP THIS UP!
Alice Young
I usually don’t know how good customer service is for a company until I am trying to leave it. They don’t make it hard for you. No strings attached.
I wanted to cancel my account because I am going with something more lo-tech like Squarespace. I chatted with a rep about whether I can get a prorated refund for a three year renewal I am only one year in to. The rep told me that their policy have only a one month window, or something like that, to cancel with refund. That is frustrating but I might as well reinstate the account I just cancelled if I am already paying for it. I asked for just that. The rep was very helpful, did everything promptly. There was virtually no wait for a chat rep to become available, compared to other companies like 1&1 where no chat option is even available and the phone lines are always busy.
The manner in which this company allows me to leave them makes it a company that I will come back to when I leave other companies out of frustration.
Lisa
Great customer support – very quick.
Good value for money. I like the auto back up system every day.
Brilliant – I’m quite impressed.
Particularly as I’m new to web design. Found them helpful, patient and I really like how responsive they have been re: customer service. They are committed to providing great service and I was transferred directly to a manager re: an issue.
I’ve been happy how it’s been resolved. Quick and efficient. What I need in modern day London!
Adri Oosterwijk
I’m from Holland and I’m a new customer of Siteground. It is really a blessing to work with sucha a company. Every time I need them (and that happens quit a lot due to my stupidity) the support operator is very helpful, provide me with correct answers and valuable suggestions. It is like taking a warm bath. Please, never change your policy. Thousand times thumbs up!
Edwina Lindsay
I’m from Australia. Even though siteground is an overseas company, they have Asia-Pacific servers, and so the distance didn’t impact the speed of my sites at all. I found the Siteground support team to be just EXCELLENT. If I ever had an issue, or a question, or a request, I would not have to wait more than 1 minute to receive help. Siteground is A+ in terms of hosting and support!!!! Very happy and would highly recommend.