I have used SiteGround for more than a decade, and WPBeginner itself runs on SiteGround’s cloud platform. That gives me a behind-the-scenes look at how their servers handle real traffic, which no throwaway test site can match.
In July 2026, I tested SiteGround the same way I tested 14 other WordPress hosting companies, with an identical WordPress site on a custom domain, the same tools, and the same checklist.
This SiteGround review will show you the real numbers from my rigorous speed test using industry-standard benchmarking tools.
Quick Answer – Is SiteGround Worth It?
Yes, SiteGround is worth it if you want a host where a real human answers the phone at any hour. It scored 75 out of 100 on our WPBeginner Score, which places it 4th out of our 7 recommended hosts.
In our hosting speed test, SiteGround showed content in 608 ms, faster than the 659 ms median of the popular hosts we tested. It is also one of the few budget hosts we tested that includes 24/7 phone support on every plan.
Their StartUp plan costs $2.99 per month for the first year. It offers a balance of affordability, high-performance, and beginner-friendly tools to build your website.
SiteGround at a Glance
| SiteGround Test Summary (July 2026) | |
|---|---|
| WPBeginner Score | 75 / 100 |
| Speed (LCP) | 608 ms |
| Global response time | 369 ms average across 6 regions |
| Uptime | 99.96% over a 30-day monitoring window |
| Pricing | From $2.99/mo with our link, renews at $17.99/mo |
| Support | 24/7 live chat, phone, and tickets on every plan |
| Best for | Site owners who want the most complete support |
You can see how SiteGround ranks against all the hosts I tested in our best WordPress hosting comparison, which uses the same data as this review.
About SiteGround
SiteGround started in Sofia, Bulgaria in 2004 and now hosts more than 3 million domains with a team of over 500 people. Its hosting runs on Google Cloud infrastructure with 11 data centers across North America, Europe, Asia, and Australia.
We host WPBeginner and several of our partner sites on SiteGround’s enterprise cloud platform. Even so, I did not let our own history with the company influence this review, and the verdict below comes from what my hosting speed test actually measured.
Pros and Cons of SiteGround
Pros
- The most complete support of the budget hosts we tested – 24/7 chat, phone, and tickets on every plan
- Runs on the Google Cloud platform with built-in caching and the Speed Optimizer plugin
- Daily backups on every plan, with up to 30 copies kept – the deepest backup retention of the hosts we tested
- Free domain for the first year, free CDN, free SSL, and email hosting on all plans
- 608 ms LCP in our speed test, faster than the 659 ms median of the hosts we tested
- Proven on real websites – WPBeginner and several of our partner sites run on SiteGround’s cloud platform
Cons
- The steepest renewal jump of our budget picks – the $2.99 intro price rises to $17.99 per month after the first term
- The entry StartUp plan covers 1 website, 10 GB of storage, and around 10,000 visits a month
- Slower under sustained load than the fastest hosts we tested – a 129 ms P95, where Hostinger held 21 ms
- Staging and Ultrafast PHP start on the GrowBig plan, not on StartUp
How I Tested SiteGround (Methodology)
I used the same testing protocol for every hosting company in our comparison. I set up an identical WordPress site with a default theme and test content, including images, on a custom domain.
Then I ran the same four tests – GTmetrix for speed and LCP, k6 for stress with 50 virtual users at the same time, a response-time test from 6 global regions, and 30 days of UptimeRobot monitoring.
Those four tests make up the performance side of the WPBeginner Score, which counts for 80% of the total. Each test carries a set weight, so no single lucky number can carry a host.
The other 20% of the score comes from value. For that part I look at what the plan really costs and gives you in return, including the intro price, the renewal price, how many sites and how much storage you get, the plan limits, and the quality of support.
SiteGround’s 75 is an honest number. It reflects good speed and response results, a weaker number under sustained load, and a value grade that the renewal price holds down.
The full methodology, the exact weights, and every host’s raw numbers are in our best WordPress hosting guide.
SiteGround Performance Test Results
Below you can find my full SiteGround speed test results.
Speed Test – 608 ms LCP
Largest Contentful Paint (LCP) measures how quickly the main content of a page appears. It is the speed number Google’s Core Web Vitals care about most.
My SiteGround test site showed an LCP of 608 ms, and the full page loaded in 1.1 seconds.
That is a strong result for a shared plan. The median LCP of the popular hosts I tested was 659 ms, so SiteGround came in ahead of the pack.
The fastest hosting company in our tests, Levamo, loaded in 358 ms. So SiteGround is not the speed champion, but it is comfortably in the faster half of our data.
Server Response Time – 369 ms Global Average
Speed test tools load the whole page with images included, but that’s only one part of the performance. To see raw server speed, I also measured time to first byte (TTFB) from data centers in 6 regions around the world.
SiteGround averaged 369 ms across the 6 regions.
Response times were good in North America and Europe. South America and Japan were slightly slower, which is normal when the test site sits far from those regions.
If your audience is global, then turn on SiteGround’s included CDN. It serves your content from locations closer to your visitors and closes most of that gap.
Stress Test – 129 ms P95 With 50 Virtual Users
To see how a host behaves under a traffic spike, I sent 50 virtual users to the test site with k6 by Grafana Labs and recorded the P95 response time.
SiteGround’s response time fluctuated a bit during the test, but it did not fail a single request and held a P95 response time of 129 ms.
A 129 ms P95 means the site stayed fast for visitors even during the spike, and zero failed requests is the result that matters most for a real site.
At the same time, the fastest hosts we tested held lower numbers under the same load, and Hostinger recorded a 21 ms P95. If sustained heavy traffic is your main concern, the comparison table below shows how the similarly priced hosts stack up.
Uptime – 99.96% Over 30 Days
I monitored the SiteGround test site with UptimeRobot, checking every 5 minutes. Over the 30-day window, it recorded 99.96% uptime with one incident of 15 minutes.
Most hosting companies promise 99.9% uptime, and SiteGround stayed above that promise in our window. One 15-minute issue in a month is a small miss, but I would rather show you the exact number than round it up.
Our own longer track record backs this up. WPBeginner has run on SiteGround’s cloud platform for years, and reliability has never been the reason we thought about leaving.
How SiteGround Compares to Other Hosts We Tested
The speed test numbers on their own do not give you the full picture. Here is how SiteGround performed compared to other similarly priced hosts from our comparison, all tested with the identical setup.
| Host | LCP | Global response | Uptime | Intro / renewal | WPBeginner Score |
|---|---|---|---|---|---|
| SiteGround | 608 ms | 369 ms | 99.96% | $2.99 / $17.99 | 75 / 100 |
| Hostinger | 659 ms | 227 ms | 100% | $2.69 / $10.99 | 88 / 100 |
| Bluehost | 933 ms | 599 ms | 100% | $2.99 / $9.99 | 69 / 100 |
| DreamHost | 986 ms | 658 ms | 100% | $1.99 / $7.99 | 64 / 100 |
The WPBeginner Score weighs performance at 80% and value at 20%. SiteGround’s 75 reflects exactly what you see above. It beats Bluehost and DreamHost on every speed metric, while its renewal price and entry limits keep the value side of the score down.
To see the full rankings, and the raw data for every host we tested, check out our best WordPress hosting guide.
SiteGround’s Infrastructure and Technology
Most other SiteGround reviews skip what’s under the hood of their platform, and I believe it’s worth highlighting.
Google Cloud platform – SiteGround runs on the Google Cloud network with distributed SSD storage. That is the same class of infrastructure many expensive managed hosts use, and it is part of why our speed numbers came in ahead of the median.
Server stack – each account runs in its own Linux container with a mix of Apache and NGINX on top, so a problem on one account stays isolated from everyone else. An in-house system checks server status every half second, and human engineers watch the infrastructure around the clock.
Caching – every plan gets all three levels of SiteGround’s SuperCacher. It caches static files and dynamic pages out of the box, and you can switch on Memcached for database queries.
Their free Speed Optimizer plugin controls caching, image optimization, and lazy loading inside WordPress. The servers also run Brotli compression, which produces files up to 20% smaller than gzip.
PHP and databases – SiteGround manages your PHP version for you and updates it automatically once a new release is stable. Its custom MySQL setup is tuned for busy sites, and GrowBig and higher add SiteGround’s Ultrafast PHP, which they say cuts time to first byte by up to 30%.
Data centers – SiteGround has 11 data centers across North America, Europe, Asia, and Australia, and you choose your location during signup. I recommend picking the one closest to your audience.
CDN and security – SiteGround’s in-house CDN caches your content on more than 170 edge locations, and every plan includes free SSL, a custom web application firewall, and AI anti-bot protection. Their free Security Optimizer plugin adds login protection and malware scanning.
Backups – SiteGround backs up your site daily, keeps up to 30 copies, and stores them off-site across multiple data centers. That is the deepest backup retention of the hosts we tested, and it comes on every plan.
AI tools – every account includes SiteGround AI Studio with 20,000 free monthly tokens, plus a built-in AI agent that can update content, manage plugins, and make bulk changes on your WordPress site from a chat.
SiteGround Hosting Plans and Pricing
SiteGround offers shared, managed WordPress, WooCommerce, and cloud hosting. For most readers of this review, the shared WordPress plans are the relevant ones.
- StartUp – 1 website, 10 GB storage, and capacity for around 10,000 visits a month. $2.99 per month for the first 12-month term with our link, renews at $17.99 per month. You still get the free domain, daily backups, the CDN, and email hosting even on this tier.
- GrowBig – unlimited websites, 50 GB storage, and capacity for around 100,000 visits a month. Starts at $4.99 per month, renews at $29.99. This tier adds staging, on-demand backups, and SiteGround’s Ultrafast PHP setup.
- GoGeek – unlimited websites, 100 GB storage, and capacity for around 400,000 visits a month. Starts at $7.99 per month, renews at $44.99. It adds Git integration, white-label tools for client work, more server resources, and priority support.
SiteGround treats those visit numbers as a reference point rather than a hard limit. The real constraint at each tier is server resources. StartUp allows 200,000 files (inodes), GrowBig 400,000, and GoGeek 600,000, with more CPU allowance at each step up.
All plans include a free domain for the first year, free SSL, SiteGround’s CDN, email hosting, daily backups, and the custom Site Tools control panel. All plans also come with a 30-day money-back guarantee.
My honest advice is to treat GrowBig as the real SiteGround plan, and StartUp as a trial of the platform. The staging tool and Ultrafast PHP on GrowBig are the features you will miss first as your site grows.
Free and Paid Hosting Addons
SiteGround’s headline price is honest, but a few extras start free and later become paid. Knowing these up front will save you surprise charges.
- Free domain – free for the first year on .com, .us, .org, and .net registrations, then it renews at the standard domain rate. If you cancel within the 30-day guarantee window, the domain registration itself is non-refundable. This is fairly standard practice across all shared hosts that offer a free domain.
- Domain privacy – free for the first year on supported domain extensions, then it renews at an extra yearly cost. Again, most shared hosts handle privacy the same way.
- Renewal prices – all three plans renew well above the intro price ($17.99, $29.99, and $44.99 per month). Renewal jumps are common across the shared hosting industry, so sign up for a longer term to lock the intro rate for longer.
- StartUp plan caps – the entry plan limits your account to 200,000 files, where GrowBig allows 400,000 and GoGeek 600,000. Staging and Ultrafast PHP also start on GrowBig, so plan for that tier if you run anything image-heavy.
- Email limits – email accounts are unlimited, but they share up to 10 GB of storage taken from your plan’s disk space, and sending caps at 400 emails per hour on StartUp and GrowBig (800 on GoGeek). A newsletter with real volume belongs on a dedicated email service anyway.
- Refund rules – the 30-day money-back guarantee covers the shared hosting plans but not domain registrations.
SiteGround Support
This is where SiteGround really stands out. Every plan includes 24/7 support from real humans through live chat, phone, and tickets, which is the most complete support lineup of the budget hosts we tested.
Most hosts at this price stick to chat only. Being able to call a real person at 3 am is the reason I suggest SiteGround to anyone who gets nervous handling tech on their own.
There is also an AI-powered assistant inside the Site Tools dashboard that resolves common questions instantly, plus hundreds of well-organized tutorials and video walkthroughs. One honest note – SiteGround does not offer support over email, so you will go through chat, phone, or tickets.
My support opinion here comes from years of real use, not a test ticket. WPBeginner and several of our partner sites run on SiteGround’s cloud platform, and their technical team has been rock-solid whenever we needed help at scale.
Who Should Use SiteGround and Who Should Look Elsewhere
Choose SiteGround if you want hosting with a real safety net. The 24/7 phone, chat, and ticket support on every plan, the Google Cloud platform, and daily backups with 30 kept copies make it the pick for a business site where you want expert help one call away.
Look elsewhere if the long-term price is your deciding factor, since Hostinger renews at $10.99 per month against SiteGround’s $17.99. The same goes if you want the simplest possible first-site start (Bluehost installs WordPress for you at signup), or you run a high-traffic eCommerce site that needs top performance under load, where Levamo led our tests (see our full hosting comparison).
Final Verdict – Is SiteGround the Right Choice for You?
SiteGround is perfect for site owners who want premium managed-style hosting with the most complete support at a budget entry price. It is the host we trust with WPBeginner itself, and it has earned that trust over more than a decade of use.
My verdict – if you want a host where help is one call away, visit SiteGround and start on the StartUp plan, then move to GrowBig as your site grows. If price or raw speed under load is your deciding factor, our best WordPress hosting comparison shows which host won each category on the same tests.
FAQs About SiteGround
1. What are the disadvantages of SiteGround?
Based on our tests, the main ones are the renewal price (the $2.99 intro rises to $17.99 per month after the first term), the entry plan limits (1 website, 10 GB storage, and around 10,000 visits a month), and a slower result under sustained load than the fastest hosts we tested (129 ms P95). Staging and Ultrafast PHP also start on the GrowBig plan rather than on StartUp.
2. Is SiteGround worth the renewal price?
It depends on what you value. At renewal, StartUp costs more than Bluehost ($9.99) or Hostinger ($10.99), and what you get for the difference is the Google Cloud platform, daily backups with 30 kept copies, and phone support on every plan.
I believe that trade is worth it for a business site that wants a human on call. If your goal is the lowest long-term bill, then pick a longer initial term to delay the renewal, or choose a cheaper host.
3. Is SiteGround better than Bluehost?
On our identical July 2026 tests, SiteGround was faster than Bluehost on every metric. It showed content in 608 ms against Bluehost’s 933 ms, and its global response time was 369 ms against 599 ms.
Bluehost counters with a cheaper renewal ($9.99 against $17.99 per month) and 10 websites on its entry plan, where SiteGround gives you one. Our SiteGround vs Bluehost comparison goes deeper.
4. Is SiteGround better than Hostinger?
It depends on your priority. SiteGround showed content faster in our speed test (608 ms against Hostinger’s 659 ms) and is the only one of the two with phone support.
Hostinger held up better under sustained load (a 21 ms P95 against SiteGround’s 129 ms), renews cheaper at $10.99 per month, and gives you 3 websites on its entry plan. That mix is why Hostinger scored 88 on our WPBeginner Score against SiteGround’s 75.
5. Can SiteGround handle high traffic?
In our stress test with 50 concurrent users, SiteGround held a 129 ms P95 response time with zero failed requests. That is a solid result, though slower than the fastest hosts we tested under the same load.
The StartUp plan is rated for around 10,000 visits a month, so a growing site should plan on GrowBig or GoGeek. For even bigger sites, SiteGround’s cloud platform is the proven step up, and it is what WPBeginner itself runs on.
6. Does SiteGround offer a free domain name?
Yes, SiteGround currently includes a free domain name for the first year with all of its hosting plans. You can register a .com, .us, .org, or .net domain at no extra cost during signup, and it renews at the standard rate after year one.
7. Where are SiteGround’s servers located?
SiteGround has 11 data centers on multiple continents, including the United States, Europe (Madrid, London, Frankfurt, Paris, and Eemshaven), Singapore, and Sydney. You choose a server location close to your audience when signing up, and the hosting runs on Google Cloud infrastructure.
8. Does SiteGround use cPanel?
No, SiteGround no longer offers cPanel and instead built its own control panel called Site Tools. In my experience it is faster and easier to use than cPanel, and it keeps day-to-day tasks like email, SSL, and backups in one place.
9. Which SiteGround plan should I get?
We recommend starting with their StartUp plan if you run one small site, and moving to GrowBig when you need staging, more storage, or more than one website. Upgrading later takes a few clicks, so there is no reason to overbuy on day one.
WPBeginner users get an exclusive discount of up to 83% with our SiteGround coupon.
Changelog
- August 2026 – Rebuilt the review around our July 2026 test data (speed tested July 23, response time July 24, 30-day uptime window). Added the WPBeginner Score, the comparison table against similarly priced hosts, the infrastructure section, and the pricing fine print with current renewal rates.
We hope this review helped you with your WordPress hosting research and helps you choose the right WordPress host for your needs. You may also want to see our pick of must-have WordPress plugins for business websites.
If you have any questions or feedback about my SiteGround review, please send me a message. I love hearing from our readers.
Also you can scroll below to read real SiteGround user reviews from other business owners from around the world.
L. D. Conquest
So Far, So Good. In the past few days I’ve contacted the chat tech support with questions about hosting prior to opening an account and also after setting up the account.
Both times the response was prompt and the questions answered. Since I am not a Geek, it took a bit of explaining before I understood the tech terms. Great that tech support is there.
Peter Bohus
…one more time, I love support on Siteground and even Live chat!
Ronnie M.
I have used the online chat for tech support and received wonderful assistance. I am very pleased with SiteGround’s service. I went to a WordPress Meetup group in Orlando and several developers and designers highly recommended SiteGround as a hosting company. I see why. I was with another hosting company and I am happy I made the switch.
Lynette Yencho
As a web designer I am always looking for a good host for my clients. I have used several of them and have to say, I am truly pleased with the support and the ease of transfer! There is always a human available if you need help and it is pretty straight forward anyway.
Kerwin
I’ve really had good luck with Siteground. I ask a ton of very technical questions and the techs are always helpful.
They’ve saved my but a ton of times.
Thanks.
Michael Treadway
I was making a decision to move from another host where my site was deleted with no current back up and decided to try Siteground. I spoke with Tanya and she was extremely professional and helpful clearing up all my questions in good timing. No negative remarks so far. Thanks Siteground.
Michael of videomindset.com
Rachel Bloom
Had an issue with cache management, Nikolay and the guys at technical support provided clear easy instructions to sort it as always. Brilliant technical support, always confident they will look after me and my website. Best service ever !!!
Kamber
Siteground support was great. I was needed to remove a database in my phpadmin and was having an issue with locating the correct database I needed to review. They were super helpful in pointing me in the right direction.
George Shanidze
Since I am a new user I cant say anything about their service yet, but their support is great!
Vanessa K
I have contact support a few times and they are by far the best support I have received in long time. They always have an answer quickly and it’s the right one the first time. They’ve even made updates for me and streamlined this process for me. I’ve already moved three of my sites to Siteground and I’m in the process of moving a fourth. I highly recommend them!
Felix Fearnley
Always leave the live chat feeling like i have got somewhere but at the same time had a chat with a really sound person. Excellent service and this company has put its weight were it matters and does not take its customers for granted. I feel like my websites are hosted by my friends and that there are all safe sound and running smoothly. Thanks as always Siteground team.
Nancy Moran
I’m moving my website from another hosting company to SiteGround – and so far I couldn’t be any happier! There are REAL people to talk to…what a novel concept! They know what they’re doing and they spend time with you to make sure that you feel comfortable with the process. I had a chat session that walked me through the entire sign-up process so I could make sure I got my transfer process started correctly. Oh…and did I mention that they’re transferring my entire site – lock, stock and barrel – for FREE! I already feel better and it’s not even complete yet. If this is any indication as to how this hosting relationship is going to go, then I will be a customer for LIFE!
Joan McGuire-Pounds
Fast, efficient, courteous and eager to help! What a breath of fresh air! Absolutely 100% happy with my decision to switch hosting companies!
Francesco
Supporto perfetto………..siete eccezionali
Nazero Tindiwi
I have come across many businesses and companies ranging from Shops to big Industries and corporations but never have come across a fast feedback with solution with 24/7 prompt and friendly support team from Siteground..
Keep it up Site ground. You are the best!!
Wadih Saghieh
I have never experienced such a wonderful professional and swift service like Siteground. Incredible support people. I am so happy I user Siteground (moved from Godaddy). With Siteground, every day is Christmas.
Jehangir Larry
My son hosts his business site with SiteGround.
He strong-armed me to switch.
My first interaction with the chat teams left no questions unanswered. I have a WordPress site + 4 others that they will do the hard lifting for me. and with so many smiles.
Go-Baddy-Go!
I give a 5***** rating and have booked at the discount rate for 36 months!
Andreas
Hi,
we have a GoGeek account since some months. I like the fast support at Siteground, but the real reason why I choose GoGeek was WP staging and I can tell you that it does not work at all with our WP installation.
The interesting thing is that I hear no comments about staging, positive or negative in forums. Only articles and reviews telling theoretically how it should work; no real live reviews, testing on a live home page, with some complexity.
We experienced nothing but severe Errors in real live ….
Somebody here who could tell me if it is working for him?
best Regards
Andreas
Scott
Fantastic Support. Always prompt, understanding & helpful.
Siteground have a great understanding of any issues I raise and promptly resolve them.
I would recommend them to everyone.
Danno
A huge thank-you to tech support for helping get my site back online. I pushed a button wrong at some point and my whole site disappeared (you know that terrible feeling???).
Tech support was fast, polite, and efficient. They asked some smart questions, and by the time I woke up the next morning, everything was purring along.
I with the button had worked in the first place, but hooray for support–these guys do their job beautifully.
Edgar Camarena
The SiteGround support team always provide me with an excellent service and quick response. I’ve been a siteground customer for so long and I always recommend their services.
Keep it up guys.
Ellen
I have been with SiteGround for years and love their service. I have always felt satisfied with the help received when needed.
David Oliver
I’ve just opened up a SiteGround hosting account today after encountering inflexibility with my existing hosting company that is preventing me from setting up a test site for my client. I found the support chat very helpful who quickly and efficiently checked my requirement and worked with me to achieve a solution that worked for me.
Amanda Veronica
I’ve hated using GoDaddy for some time now. I just didn’t know how to get away from it. I finally was in dire need of an upgrade to my Wordpress site and it was just running so slow on GoDaddy’s servers. It was taking hours to add just a few items of content. I finally did some searching and decided to go with Site Ground based on other reviews. Even though I was concerned about switching over (I’m no web programer and don’t understand DNS or A Records..), the Site Ground team did most of the work for me, super fast, and was very prompt in answering all my stupid questions. Very satisfied with how my site is working now. http://amandaveronica.com Thank You!
Jonathan S.
Fantastic customer service and expert tech support.
Jim Ryan
Siteground shut down our server without any advance notice because they claimed we had exceeded our CPU quota for the month of February. They did this on February 28, the last day of the month, but more importantly they did this WITHOUT ANY ADVANCE NOTICE.
Suddenly our website was completely off line. They then insisted that we upgrade to their “Dedicated Hosting” for $350 per month. This is extortion at its worst.
I asked them if we were nearing our CPU quota, why couldn’t they have notified us a day or two in advance. They said “it is not always possible to notify in advance” so they decided to just shut off our server.
Is this the kind of webhosting company you want to trust your website with?
As a result, we had to pull engineers in on Saturday and do an emergency migration to Digital Ocean. To add insult to injury, SiteGround charged our credit card for the $350.
SiteGround engineers are generally clueless and have no concept of uptime. Several times they changed our IP address without notice despite the fact that we had a “dedicated” IP service that we were paying for.
STAY AWAY FROM SITEGROUND IF YOU DON’T WANT LOTS OF DOWNTIME!!!!
Tsveta Stefanova
Hello Jim, we were able to track down your correspondence with our support team. We are really sorry for the inconvenience caused, but please note that your account has been hosted on a shared server sharing resources with other accounts. While our shared servers are very powerful and manage to handle load spikes quite well, in this case the account started using much more than the allocated resources at once, increased the server load above an acceptable level and endangered the overall server performance. This has led to issues for all other sites hosted on the same server and we were forced to take measures to protect the other customers.
On Feb 28th was the first time that the spike appeared and we informed you immediately. We provided detailed info of how much CPU your are allowed and how much you were using, that is why we suggested you consider moving to a more powerful solution available for your website only. You wanted us to start the migration for you and we immediately started it so that your site could be back up with minimal downtime. The reason we could not notify you in advance, is because your account’s usage has been normal in the terms of the shared server’s allocated resources until 27 February 2015. Our team has assisted you in the best way possible to bring your website quickly back up without harming the websites of other users on the server, and also made it possible to refund the amount for the unused time once you decided to cancel although the website was fully functional again.
Antonio
The support is fast and positive,willing to help in solving issues, lots of server functionallity. I’ve some 20 years experience in the ict fiel an l would say this is the best service\support\price company .
Richard Haddad
Very good service . Night and Day . Also Saturday and Sunday !!
! Without SiteGround my Website = 0
Thanks a lot !!
Kimberly
Just had a fab convo with SiteGround and as a total newbie, I can say I walked away feeling like I had some sense of what I was talking about. I will happily sign up with this hosting company instead of one of the cheaper ones I’ve spoken to, if only for the friendly and blazing fast customer service.
Alessandro
Great support team, quick and polite.
Bill Robbins
I had several good experiences with SiteGround and one really awful one. On New Year’s eve, they made an unannounced edit to one of my site’s htaccess files. The change actually took the site down, but they never checked to see if the edit had an effect.
That’s a pretty egregious error and quite sloppy. On top of that, the tech who made the change wasn’t even apologetic.
To me managed hosting means that the hosting company has your back. After that experience I felt I had to keep looking over my shoulder at them so I moved the site to another host.
Tsveta Stefanova
Hi Bill, we are sorry to hear about this negative experience. I can assure you that it is not our standard practice to apply such change to a website. While this was done with the sole intention to stop the large amount of api generated requests that were causing an abnormally high CPU usage on the shared server, I do understand your position and I can imagine the disposition this has put you in. Any such changes should have been carefully tested, and I would like to offer once again apologies for the inconvenience caused. The representative that was responsible for this has received detailed feedback in order to avoid such issues in the future.
Yamil Falcon
Siteground is the best hosting company I’ve ever interacted with. Extremely knowledgeable, customer oriented and cool. I personally recommend it to everyone I know.
GC
They have absolutely amazing service! Helpful every single time!
Joe Peters
Just signed on with SiteGround today and used chat support 3 times – great service each time and they resolved my questions very quickly. Faster than my old host!
Nikki
Great support, actually the best what i got so far.
Thanks a lot for that.
Adam Karnes
I am delighted with SiteGround. Because I am new to web hosting, I found choosing a service intimidating. After reading reviews, I settled on SiteGround and I’m super glad that I did. The quality of hosting and the pricing are great. The best aspect is the TECHNICAL SERVICE. SiteGround’s thoroughness and response time to my technical questions (I’ve had three since I started three months ago) has been phenomenal! I highly recommend SiteGround to anyone looking to create a blog. My experience setting up WordPress has been excellent, even with no background in this area.
5/5 stars!
Julian
I’ve newly transferred to SiteGround, and have contacted the tech support twice for getting-started help.
Both times, the support has been exceptional. Both times, LiveChat has been answered within 2 minutes or less, and the person has been friendly, knowledgeable and eager to help beyond just the first question.
I’ve also had the sales team follow up to check that I’m ok and to see if I need help.
I wish all support desks were as good as these people have been.
Lance Mohr
Their tag is “Web Hosting Crafted with Care”. Are you guys kidding me. I just bought a years of your high end hosting service and when you did the transfer you did not point the MX records back to GoDaddy so I went 5 days without receiving any business emails. You knew I had any email with GoDaddy because 1. I gave you my email address that had my website name in it 2. you had all the login info to my GoDaddy account so you could do the transfer. So you knew my email would get cut off and didn’t even tell me (your customer). Even you tech support person told me your company does not have a policy to tell people their email is cut off – when you know about it.
Your tag line should read “Web Hosting That Does Not Give a Damn About Our Customers”. That would be more accurate.
Marco
They are the best out there , i know because i have tried a few ,
Pat Fortino
I like siteground hosting, but their FTP service is terrible. If you are working on a site and uploading files, it can take 30-60 seconds to upload a small text file. I created a support ticket for this issue but got a reply that said their ftp is working fine. I know it’s not because I work on at least 4 other hosts (bluehost, hostgator, godaddy, viviotech) and have never had this issue. It’s a real pain if you’re building a demo site. As a result, I would not recommend siteground.
Jiang
New WP user and had my first problem during 1st week. Reinstalled WP solved all problems and support was fast and accurate with instructions.
Todor Vachev
I’ve had several issues with my website and they were more than helpful with my problems. Everything was fixed within minutes and they were the kind of problems that they shouldnt even bother to fix (at least I’ve been turned down by other companies like GoDaddy for such kind of problems). 5 stars all the way to these fellas!
Luigi
Hello, I’m from Italy and I appreciate SIteGround because: 1) They answer you immediatly; 2) They can help you taking decisions and choose the best solution for you; 3) The Administration Area is sooeasy to use and you can find all in one place! Thanks for your job!
Roma
As Always, SiteGround goes beyond and above the call of duty to assist you even with something that you did wrong and when the problem is on your side and has nothing to do with hosting! I am more than glad I moved my site and my clients’ site to SiteGround after going through so many of them! Unlike others (don’t want to mention their name) SiteGround technicians don’t even tell you to contact your site developer when the problem is on your side! I have been developing websites since early 90’s and today, I was having a problem where my custom CSS file changes I made were not being reflected and asked the tech to recreate a blank one, according to my desired and required format, and she did not even say that this was not a hosting problem! Even though I have years of design experience, I made a small CSS Syntax BooBoo that was creating the problem and luckily noticed amount almost 500 line of code!
Again, SiteGround is the Best hosting company and I am extremely glad the got into the hosting business because they not only offer the best hosting services and packages for your Joomla, WordPress, Magento, Drupal platform, they are very knowledgeable!
Thank you SiteGround for stopping me from taken Aleve when I was with the other hosting companies!
Nik
Outstanding technical support!
I have had to transfer my hosting to Siteground from a competitor and set up a Wordpress website with 0 knowledge. Every time I have contacted the tech support team, they respond very quickly and explain things in very simple step-by-step instructions. Also very friendly.
Again, outstanding!
sophia okafor
I had a problem with the way I was posting videos on my website and I spoke to technical team and he helped me so much! He fixed the problem and went step by step with me so I also understood how to do it.
He was patient, funny and just brilliant! He answered all of my questions and explained things to me in the way I would understand.
Very happy with the customer service!
I also didnt have to wait long to talk to someone and that is always the case everytime I go on the webchat. Very happy with the all round support from Siteground! x
Nas
I really pray that Siteground manage to keep this up forever. Their customer service is phenomenal. PLEASE KEEP THIS UP!
Alice Young
I usually don’t know how good customer service is for a company until I am trying to leave it. They don’t make it hard for you. No strings attached.
I wanted to cancel my account because I am going with something more lo-tech like Squarespace. I chatted with a rep about whether I can get a prorated refund for a three year renewal I am only one year in to. The rep told me that their policy have only a one month window, or something like that, to cancel with refund. That is frustrating but I might as well reinstate the account I just cancelled if I am already paying for it. I asked for just that. The rep was very helpful, did everything promptly. There was virtually no wait for a chat rep to become available, compared to other companies like 1&1 where no chat option is even available and the phone lines are always busy.
The manner in which this company allows me to leave them makes it a company that I will come back to when I leave other companies out of frustration.
Lisa
Great customer support – very quick.
Good value for money. I like the auto back up system every day.
Brilliant – I’m quite impressed.
Particularly as I’m new to web design. Found them helpful, patient and I really like how responsive they have been re: customer service. They are committed to providing great service and I was transferred directly to a manager re: an issue.
I’ve been happy how it’s been resolved. Quick and efficient. What I need in modern day London!
Adri Oosterwijk
I’m from Holland and I’m a new customer of Siteground. It is really a blessing to work with sucha a company. Every time I need them (and that happens quit a lot due to my stupidity) the support operator is very helpful, provide me with correct answers and valuable suggestions. It is like taking a warm bath. Please, never change your policy. Thousand times thumbs up!
Edwina Lindsay
I’m from Australia. Even though siteground is an overseas company, they have Asia-Pacific servers, and so the distance didn’t impact the speed of my sites at all. I found the Siteground support team to be just EXCELLENT. If I ever had an issue, or a question, or a request, I would not have to wait more than 1 minute to receive help. Siteground is A+ in terms of hosting and support!!!! Very happy and would highly recommend.