DreamHost has been selling web hosting since 1997, and it is one of the few hosts that WordPress.org officially recommends. A long track record is reassuring, but it does not tell you how fast a host is today.
In July 2026, I tested DreamHost the same way I tested 14 other WordPress hosting companies, with an identical WordPress site on a custom domain, the same tools, and the same checklist.
This DreamHost review shows you the real numbers from my hosting speed test, plus the pricing details that most reviews gloss over.
Quick Answer – Is DreamHost Worth It?
Yes, DreamHost is worth it if you want the lowest long-term hosting bill of any host we recommend. It scored 64 out of 100 on our WPBeginner Score, which places it 7th out of our 7 recommended hosts.
In our hosting speed test, the DreamHost site loaded its main content in under a second. That is fast enough for a typical blog or small business site, and every plan includes daily backups that most budget hosts skip.
The trade-off to know is that it was not as quick as our other budget picks, and the headline price requires a 4-year commitment.
DreamHost at a Glance
| DreamHost Test Summary (July 2026) | |
|---|---|
| WPBeginner Score | 64 / 100 |
| Speed (LCP) | 986 ms |
| Global response time | 658 ms average across 6 regions |
| Uptime | 100% over a 30-day monitoring window |
| Pricing | From $1.99/mo with our link on a 4-year term, renews at $7.99/mo |
| Support | 24/7 live chat and email from DreamHost’s in-house team (no standard phone line) |
| Best for | Beginners who want the lowest long-term hosting cost |
You can see how DreamHost ranks against all the hosts I tested in our best WordPress hosting comparison, which uses the same data as this review.
About DreamHost
DreamHost was founded in 1997 by four college friends in California, and it remains one of the last independently owned hosting companies. Today it powers over 1.5 million websites, including more than 750,000 WordPress installs.
DreamHost is also a certified carbon-neutral host, which is a nice bonus if sustainability matters to you. And while WordPress.org’s recommendation matters, I did not let it influence this review.
The verdict below comes from what my hosting speed tests actually measured.
Pros and Cons of DreamHost
Pros
- The lowest renewal price of any host we recommend, printed right on the plan card
- Daily backups on every plan, where Bluehost backs up weekly at a higher price
- 25 websites, 25 GB NVMe storage, and unmetered bandwidth on the entry plan
- Free domain for the first year with free domain privacy included – many hosts charge extra for privacy
- Zero downtime during our 30-day monitoring window
- Independently owned since 1997, with month-to-month billing available on every plan
Cons
- Slower page loads than the other budget hosts we tested
- Not the host for traffic-spike businesses (see the stress test below)
- The headline price requires a 4-year commitment paid upfront
- Email becomes a paid add-on after a 3-month free trial
- No phone line – support is live chat and email, with paid callbacks
How I Tested DreamHost (Methodology)
I used the same testing protocol for every hosting company in our comparison. I set up an identical WordPress site with a default theme and test content, including images, on a custom domain.
Then I ran the same four tests – GTmetrix for speed and LCP, k6 for stress with 50 virtual users at the same time, a response-time test from 6 global regions, and 30 days of UptimeRobot monitoring.
Those four tests make up the performance side of the WPBeginner Score, which counts for 80% of the total. Each test carries a set weight, so no single lucky number can carry a host.
The other 20% of the score comes from value. For that part I look at what the plan really costs and gives you in return – the intro price, the renewal price, how many sites and how much storage you get, the plan limits, and the quality of support.
The full methodology, the exact weights, and every host’s raw numbers are in our best WordPress hosting guide.
DreamHost Performance Test Results
Below you can find my full DreamHost speed test results.
Speed Test – 986 ms LCP
Largest Contentful Paint (LCP) measures how quickly the main content of a page appears. It is the speed number that Google’s Core Web Vitals care about most.
My DreamHost test site showed its main content in just under one second, and the full page finished loading in 1.5 seconds.
I will be honest about this number. A load time around one second is fine for a starter site with no optimization.
However, when I tested other popular hosts, the median LCP was 659 ms. Among the budget hosts, Hostinger was the quickest at a similar price.
So DreamHost does not win on raw speed in our data. It competes on price and limits instead, which the pricing section below covers.
Server Response Time – 658 ms Global Average
Speed test tools load the whole page with images included, but that is only one part of the performance. To see raw server speed, I also measured time to first byte (TTFB) from data centers in 6 regions around the world.
The heading above shows DreamHost’s average across all 6 regions.
Response times were good in the US and Canada, and slower in the other regions. Our test site ran in DreamHost’s default US location, so this pattern makes sense.
If your audience is mostly in North America, DreamHost’s response speed will serve you fine. If your audience is global, DreamHost does not include a CDN on these plans, so I recommend adding Cloudflare’s free CDN to serve content from locations closer to your visitors.
Stress Test – 245 ms P95 Response
To see how a host behaves under a traffic spike, I send 50 virtual users to the test site with K6 by Grafana Labs and record the P95 response time. P95 means 95% of all requests finished faster than that number.
DreamHost held a 245 ms P95 response, and not a single request failed. The site stayed up through the whole run.
Still, that number is the weakest under-load result of the hosts we recommend.
In practice, a quarter of a second under 50 simultaneous visitors is still fast for a typical blog, portfolio, or small business site. Most new websites never see 50 visitors in the same moment.
You should care about this result if your business depends on traffic spikes. If you are planning a store with sale-day rushes or content that attracts press mentions, then a managed host like Levamo is built for exactly that load.
Uptime – Zero Downtime Over 30 Days
I monitored the DreamHost test site with UptimeRobot, checking every 5 minutes. Over the 30-day window, it recorded 100% uptime with no incidents.
DreamHost goes further than most hosts here, and its uptime guarantee promises zero downtime where most budget hosts only promise 99.9%. It backs that promise with multiple data center locations, redundant cooling, emergency generators, and constant monitoring.
In our monitoring window, DreamHost lived up to its own promise.
How DreamHost Compares to Other Hosts We Tested
The speed test numbers on their own do not give you the full picture. Here is how DreamHost performed compared to other similarly priced hosts from our comparison, all tested with the identical setup.
| Host | LCP | Global response | Uptime | Intro / renewal | WPBeginner Score |
|---|---|---|---|---|---|
| DreamHost | 986 ms | 658 ms | 100% | $1.99 / $7.99 | 64 / 100 |
| Hostinger | 659 ms | 227 ms | 100% | $2.69 / $10.99 | 88 / 100 |
| Bluehost | 933 ms | 599 ms | 100% | $2.99 / $9.99 | 69 / 100 |
| SiteGround | 608 ms | 369 ms | 100% | $2.99 / $17.99 | 75 / 100 |
The WPBeginner Score weighs performance at 80% and value at 20%. DreamHost’s 64 reflects exactly what you see above – it trails the group on speed, while its value is the strongest of the four.
DreamHost has the lowest renewal price of the group, so it costs the least over the long run. It is also the only one of these four that includes daily backups at the entry price, where Bluehost backs up weekly.
To see the full rankings, and the raw data for every host we tested, check out our best WordPress hosting guide.
DreamHost’s Infrastructure and Technology
Most other DreamHost reviews skip what runs under the hood, and I believe it is worth highlighting.
Storage – every plan runs on NVMe SSD storage, which is the faster generation of SSD. DreamHost says NVMe delivers up to 10 times faster load times than older SATA drives.
Control panel – DreamHost built its own control panel instead of licensing cPanel. You manage domains, databases, email, SSL, and backups from one place, and advanced users still get a full Unix shell.
Data centers – DreamHost serves shared and WordPress hosting from its US data centers in Ashburn, Virginia and Hillsboro, Oregon. Its newer Amsterdam and Singapore locations mainly serve its cloud and VPS products, so plan on a CDN if your audience is global.
Security and backups – every plan includes unlimited free SSL certificates from Let’s Encrypt, daily automated backups, and on-demand performance scans. Domain privacy comes free with the free domain, which many hosts sell as a paid extra.
Developer tools – you get SSH access, crontab, raw log files, MySQL databases, PHP 8, and support for Rails, Python, and Perl. That is more backend freedom than most budget hosts allow.
DreamHost Hosting Plans and Pricing
DreamHost offers shared web hosting, managed WordPress hosting, VPS, cloud, and dedicated servers. For most readers of this review, the three shared Web Hosting plans are the relevant ones.
| Plan | Web Hosting Launch | Web Hosting Growth | Web Hosting Scale |
|---|---|---|---|
| Intro price (4-year term) | $1.99/mo | $3.49/mo | $7.99/mo |
| Renews at | $7.99/mo | $8.99/mo | $19.99/mo |
| Websites | 25 | 50 | 100 |
| Monthly visits | ~40,000 | ~200,000 | ~400,000 |
| Storage | 25 GB NVMe | 50 GB NVMe | 100 GB NVMe |
| 20 mailboxes (3 months free) | 40 mailboxes (3 months free) | 60 mailboxes (3 months free) |
The honest catch is the term. The intro prices above come with our link on a 4-year term, and you pay the full term at checkout.
On DreamHost’s public pricing page, the same Launch plan on a 1-year term costs $2.89 per month and renews at $10.99 per month. If you would rather not commit at all, every plan also offers monthly billing at a higher rate.
I like that DreamHost prints the renewal rate right on the plan card instead of hiding it in fine print. Whatever term you pick, you know what year two costs before you pay.
All plans include daily backups, unmetered bandwidth, unlimited free SSL, a free starter website, and a free domain for the first year on any 1-year or longer term. All plans also come with a 30-day money-back guarantee.
DreamHost also sells DreamPress, its managed WordPress line, from $14.99 per month with built-in caching, a CDN, staging, and unlimited email. Most readers should start on the Web Hosting Launch plan and upgrade only when their traffic demands it.
Free and Paid Hosting Addons
DreamHost’s headline price is honest, but a few extras start free and later cost money. Knowing these up front will save you surprise charges.
- Free domain – free for the first year on 1-year and multi-year terms, and it includes free domain privacy protection, which many hosts sell separately. After year one, the domain renews at the standard registration rate. This is fairly standard practice across shared hosts that offer a free domain.
- Professional Email – a 3-month free trial on every Web Hosting plan. After the trial, mailboxes start at $19.99 per mailbox per year, so budget for it if you need email at your own domain.
- Remixer AI website builder – free for the first 30 days on Web Hosting plans. Treat it as a trial rather than a permanent freebie.
- Refund rules – every plan comes with a 30-day money-back guarantee on the hosting itself. DreamHost issues refunds to credit card payments, so pay by card if you think you might use the guarantee.
DreamHost for WordPress Beginners
DreamHost skips cPanel entirely and gives you its own custom control panel. Websites, domains, email, databases, and backups all sit in one clean dashboard.
If you have used cPanel for years, expect a short adjustment period. If this is your first host, there is nothing to unlearn, and the panel covers the essentials without the clutter.
Getting WordPress running is easy. You can have DreamHost pre-install WordPress at signup, or use its WordPress install assistant from the panel in about a minute.
Two extras stand out for first-timers. DreamHost’s team builds you a free 4-page starter website, and its Liftoff AI builder can launch a personalized WordPress site in under 60 seconds.
If you already have a site somewhere else, DreamHost includes a free automatic migration plugin that moves your WordPress site over for you.
DreamHost Customer Support
DreamHost runs its support fully in-house, with no outsourcing. You can reach the team 24/7 through live chat or email tickets from the control panel.
There is no phone line to call. DreamHost offers callbacks instead, but they cost extra and are not part of every plan.
To be fair, phone support is rare at budget hosting prices, and most hosts at this level stick to chat.
DreamHost’s support team has won Gold Stevie and Globee awards for customer service, and it includes people who contribute to WordPress core. That matters when your question is about WordPress itself rather than the server.
Who Should Use DreamHost and Who Should Look Elsewhere
Choose DreamHost if you are building your first website on the smallest possible budget and want the bill to stay low at renewal. You get daily backups, generous site and storage limits, and a free domain with privacy included, all from a host that has been around since 1997.
Its zero-downtime record in our monitoring backs the reliability claim.
Look elsewhere if raw speed is your priority, since Hostinger and SiteGround both beat DreamHost in our tests. The same goes if you want cPanel, need phone support on an entry plan (SiteGround), or run a high-traffic store that needs proven performance under load, where Levamo is the stronger pick (see our full hosting comparison).
Final Verdict – Is DreamHost the Right Choice for You?
DreamHost is perfect for beginners who want the lowest long-term hosting bill without giving up daily backups or generous limits. It has earned trust since 1997 by keeping its pricing plain – the renewal rate sits right on the plan card, and every plan offers monthly billing.
My verdict – if budget decides your hosting choice, visit DreamHost and start on the Web Hosting Launch plan. If speed is your deciding factor, our best WordPress hosting comparison shows which host won each category on the same tests.
FAQs About DreamHost
1. What are the disadvantages of DreamHost?
Based on our tests, the main ones are page loads that trail our other budget picks and softer results under sustained traffic. On the billing side, the headline price needs a 4-year commitment, email becomes a paid add-on after a 3-month trial, and there is no standard phone support.
2. Is DreamHost good for WordPress?
Yes. DreamHost is one of the few hosts WordPress.org officially recommends, and its support team includes WordPress core contributors.
You get a WordPress install assistant, a free automatic migration plugin, and daily backups on every plan.
For heavier WordPress sites, its DreamPress line adds managed features like staging and a built-in CDN.
3. Is DreamHost good for beginners?
Yes. The custom control panel is clean, DreamHost’s team builds you a free starter website, and 24/7 chat is there when you get stuck.
The main adjustment is that there is no cPanel, but most beginners adapt to the dashboard quickly.
4. Does DreamHost use cPanel?
No. DreamHost built its own control panel instead.
You can still manage MySQL databases, change PHP versions, install WordPress in one click, and control SSH and FTP access, so you lose the familiar layout rather than the features.
5. Can DreamHost handle high traffic?
DreamHost rates its shared plans for 40,000 to 400,000 monthly visits, and bandwidth is unmetered, so a busy month never triggers overage fees. In our stress test, the site stayed up with zero failed requests at 50 concurrent users.
For a business built on traffic spikes, such as a store with big sale days, a managed host like Levamo is the safer pick.
6. Which is better, Bluehost or DreamHost?
On our identical tests, the speed difference was small – Bluehost loaded at 933 ms, just 53 ms ahead of DreamHost. DreamHost costs less over the long run and includes daily backups, where Bluehost backs up weekly.
Bluehost counters with the simplest setup we have seen and phone support on its higher plans. Pick DreamHost for the budget, and Bluehost for the most hand-held start.
7. Which is better, DreamHost or SiteGround?
SiteGround was faster in our tests, loading at 608 ms, and it includes phone support on every plan. However, it renews at $17.99 per month, more than double DreamHost’s renewal rate.
Choose SiteGround if speed and support matter more than cost. Choose DreamHost if the long-term bill decides.
8. Where are DreamHost’s servers located?
DreamHost’s main data centers are in Ashburn, Virginia and Hillsboro, Oregon, with headquarters in Brea, California. Its newer Amsterdam and Singapore locations mainly serve its cloud and VPS products.
Our test site ran in the default US location, which is why North American response times were strong while other regions lagged. A CDN closes most of that gap for global audiences.
9. Can I install WooCommerce on DreamHost?
Yes, you can install WooCommerce on DreamHost’s web hosting and VPS plans. A new store with modest traffic will run fine on the shared plans.
As your store grows, plan to move to managed hosting, because stores are harder on a server than blogs.
WPBeginner users get an exclusive discount on web hosting and a free domain with our DreamHost coupon.
Changelog
- July 2026 – Rebuilt the review around our July 2026 test data (speed, stress, and response time tested July 23, plus a 30-day uptime monitoring window). Added the WPBeginner Score, the comparison table against similarly priced hosts, the infrastructure section, and the pricing fine print, and updated all plans, prices, and refund terms to DreamHost’s current offer.
We hope this DreamHost review helped you with your WordPress hosting research and helps you choose the right WordPress host for your needs. You may also want to see our pick of must-have WordPress plugins for business websites.
If you have any questions or feedback about my DreamHost review, please send me a message. I love hearing from our readers, and you can scroll below to read real DreamHost user reviews from other business owners from around the world.
Bob Newell
I’ve been with Dreamhost for almost 5 years. Their pricing does go up by about a factor of 3 when renewing after the initial term, but they did negotiate a little when I said I would go elsewhere.
But I stay on because they have what I need: free SSL certs, SSH and SFTP access, and decent performance and uptime. And when it comes to support they get my praise. I very seldom need technical support but as an example, one time I was getting obscure errors in my CMS. I tracked it down to a server misconfiguration. When I reported it they instantly knew what I was talking about and fixed it in under 24 hours. Very few webhosts provide such expertise and service.
Denise
I use DreamHost and they have been great. Even though, I’m a total “newbie” and learning Wordpress they make maintenance super understandable and explain things clearly. When I sent an email support ticket it was answered within the 24-hour period, not just a response saying they received my email, but the actual answer to my question along with some suggestions that helped me tremendously. They knew I was a newbie, and they were friendly, professional, and eager to help.
Jon Andresen
Dreamhost has been great for me for 20+ years BUT…
they just lost my entire web site – my entire public presence in my community – and their backups apparently only go back a week. Don’t go on vacation or you may not have a business when you get back!
They have been useless in getting my site back up. I had 3 separate backup options going on and they can’t find anything to backup over a week old. NOT a happy camper!
Marc Reeves
Just switched over to DreamHost for 6 website I take care of and it was great. They have a great front end to manage the transfer process and the dashboard is fantastic. I would say their tech support is great but I wouldnt know. Their transfer process works so well I didn’t have to call once. 10 out of 10.
Peter N
Their livechat system is 24/7 now. Rarely does it go offline, but they tell you in their status page in advance.
Samuel
Nice, It’s A Good One
Tyler W.
Dreamhost is great until you try to cancel. Their automated system does not let you cancel and then they try to charge you to close your account. No wonder the prices are so low to start.
Peter N
This is not true, their cancellation is a 4-step process. Takes 3 minutes to complete and if your balance is $0 you pay nothing to close the account. From what I am seeing, the only time you have to pay to cancel, is when you received a free domain registration credit from the service plan you chose. Imo, it is fair for them to charge you for the free domain registration if you cancel the service that provided it.
Ed Lehmann
This is a great company. I’ve been using them for 9 years for a number of small web sites. They have been fantastic for someone who isn’t super web savvy. Plus you only pay an annual fee for as many sites as you want (I’m sure you wouldn’t use this feature if your site got 50,000 hits a day). I just started learning Wordpress and again they have been excellent in their help. Also, I use them for my domain name management as they don’t inundate you with extra fees and ads.
John F
Dreamhost tech support is bad. Well, not just bad- non-existent. Many emails, no response. And you cannot call them on the tel-e-phone!
Michael
Simply awful. The only available support is so-called “24/7 in-house support”, which in the Dreamhost reality means you’ll get an answer on your question / problem in a few DAYS over email. And if their reply wasn’t completely clear, wait a few days for another reply. This company lives in some sort of parallel universe, where everything is extremely slow and inefficient. Literally the worse web-hosting experience in many years.
Michelle
I haven’t purchased web hosting with anyone yet, but I want to share that DreamHost offers 1 free shared hosting plan for non-profit, charitable organizations registered in the US as 501(c)(3) organizations.
I thought this was a great offering, and I like the idea of joining a company that assists non-profits. The company is also dedicated to being as “green” as possible.
Eunice
I absolutely love this service! I am a novice at setting up and updating websites but DreamHost makes it easy. If you have a question about anything, you get a response with the answer within 24 hours. I recommend this to all my friends and family who are starting a business and need a website.
Ava Sonnenthal
Love this service! As a newbie, they made it very accessible, clearly stating each process step by step. They have integrity, and the set up with Wordpress works beautifully!
Haven’t had any issues. Glad I went with Dreamhost!
Warren
AMAZING service. I had even canceled my plan and they still PROMPTLY helped me get access in order for me to migrate my site to another host. Very good customer service. I just wish they had a plan to suit my needs better. I’d still be a customer.
Jeff Herzbach
I have ten wordpress sites on dreamhost, and plans for several more. They are a stellar hosting service, with unlimited domains for one hosting account.
Their support has always been timely and accurate. I recommend them without hesitation.
Eli E
Fast response, personable message, instantly cleared up my confusion over a message from you guys. So glad YOU handle my hosting and domain reg.
Danny Winslow
We recently changed our hosting to Dreampress and are very glad that we did. Their plans and service are the best that we have found in our 15 years experience.
Tina
Terrible service. I was very surprised. We connected and then nothing. They kept me waiting but didn’t ever try to let me know what they were doing. I finally disconnected. It was a very easy question.
Dave Dean
Dreamhost has personal, friendly and helpful customer service — I’m quite impressed.
Sarah C
EXCELLENT customer serve as usual; real humans, real conversation, no scripts, belligerent sticking to a company line or robot-style refusal to answer questions. REAL interaction, o how we all miss it!
Sam Grey
I love Dreamhost. I had a problem with my contact page. The great and knowledgeable support staff guided me every step of the way, and fixed my problem. I can not say enough good things about my experiences with Dreamhost.
PatrickLong
I have been a Dreamhost customer for about a month. I transferred to them because of difficulty getting support from my prior provider which did provide phone support. The phone support was nice at first, as long as I didn’t have a serious problem. When the rubber hit the road, however, it was useless.
What a contrast at Dreamhost! I’m fine with email support if I get a knowledgeable person on the other end. My responses and help were excellent. Most responses were within a couple of hours after the initial contact. Both difficult problems were solved promptly, without blaming Microsoft or Google or Apple, but helping me through. I’m reasonably knowledgeable, so I appreciate the question as to your skill/comfort level at the beginning, which can help sidestep the “reboot your computer” type of answer.
Hooray Dreamhost!
Subodh
I had always had great service from Dreamhost. I have hosted all my websites with them. They are reasonable and good.
dirk van velzen
It’s solid comfort to know that Dreamhost has my back when I get stuck with a technical problem, which is quite often.
Tip o’ the hat, Dreamhost. Awesome service and support!
Bob
10/10 because I know very little about computers and WP. DreamHost have always helped out by getting access back into the dashboard, after I either crash through by forgetting my password or stuffing up a plugin. I really have nothing negative to say after over just six months experience with them and WP. I am learning though….
Ron Manor
Twice in two years I needed some help from support, and both times the answers came in about 10-12 hours. I have mixed feelings because I can get help within an hour from other providers via phone. Yes, I understand phone support costs more, but I’ve seen so many reviews where a call to a real person would probably have fixed the problem. I like Dreamhost, but as long as I can’t reach someone instantly by phone I won’t use it for anything critical.
Carlos
NO problem at all!! They solved all my requests!!! Great team in high speed!!!!!!
Keith
I’ve contacted support a couple of times now, at first it was my lack of familiarity with their control panel, But once I got used to that I need some guidance in a couple of areas. The support was great, pointed me in the right direction with links guiding me to explanations and instructions.
I’m Very Happy – Thanks Guys
Camila
Hi guys!
This lines is for telling you that I had a really good experience with DreamHost, they resovled avery problem that I had.
I recommend this host always!
Thanks, Camila.
Christopher Keener
This review is for the extremely high recommendation for hosting with Dream Host. Best professional company I’ve purchased hosting from in many many years. Very great prices on VPS and Dedicated servers. I LOVE the servers they are the best my money has been spent on in all of my life. I will be hosting with them for many more years I foresee a great relationship with Dream Host as I make them allot of money as well. Overall best customer support on the entire web!
Thank you guy and gals, I know what you do and it’s a tough job but a fun one! Keep up the awesome fantastic work and customer support.
Rich West
I am totally discussed with the quality of the support. I will be looking for a new host. This level of support is unacceptable.
The issue is still unresolved after about a month.
It usually took about 10 hours for a response.
The responses I did get were totally inadequate.
Signed,
A formerly satisfied customer
John Hemson
30 Nov 15
I have been trying for months to get back as a subscriber. My VISA card ran out of date so it now appears all my Data has been lost for my website. I have tried to resubscribe but have failed to persuade Dreamhost to recognise me. Very sad as I really appreciated bing a customer.
John Hemson.
R. Wayne Parsons
My site quit working as a result of the “upgrade” from PHP 3 to PHP 5. As a result I am forced to make (or have made for me, as I am not a web programmer) major changes in my site. It would be much easier if Dreamhost would continue to make PHP 3 available. Is that possible?
Marcelo Santino
Man, you should consider maintain your website in PHP5, because PHP3 is older than my grandma!
Imagine how much bugs and security issues must have in this old version!
JulieT
Coming from a host that used CPanel, I had a bit of a learning curve to learn how to do stuff on DreamHost. But the wiki documentation is amazing and I quickly found my way around the DreamHost interface.
I’ve found customer support from DreamHost is prompt and very helpful. You are contacted by a real person who really wants to help and the same person sees through your support issue so you don’t need to keep repeating the whole story.
Thanks DreamHost!
Dave Haberle
As a new DH customer, some of the setup requirements are a little foreign to me — every hosting company has its own setups, especially where Linux servers are concerned because of the tremendous variability of linux add-ons from one host to another.
Along the way I have relied on the technical support folks via the live chat, and I’ve not once been disappointed. Everyone has been eager to help, provided an answer or a solution in only moments, and I couldn’t be more pleased.
So far, I would give DH an A+ for their service both in terms of timeliness and quality and I’m equally thrilled with the performance of their servers and hardware infrastructure. My site has never been so quick.
Chris Watkins
I’ve been very happy with my dealings with their technical and accounts support. Prompt replies, problems solved, and very understanding.
Chris Martin
I am a happy customer of DreamHost. I always appreciate the amazingly quick response times from them, and I really appreciate that the people who work there try their best to help me with my problems. They go above and beyond, sometimes I feel like I have professional web programmers on call, but I get people who actually care and do research and troubleshoot whatever problems I may be having. Very stable hosting, fair pricing, I cannot complain. Have been with DreamHost for a number of years, and I would not think to look elsewhere for my hosting and domain needs.
Karan Soni
Dreamhost is the best! 10/10
Bojan
Dreamhost is the best hosting provider I have ever worked with. 10/10.
Seun Oluleye
I am very impressed with the technical support, very helpful and timely responses.
Dale Wisely
This is a bit of a mixed bag for me. First, I would give the employees I’ve dealt with regarding tech support issues–during many, many years of being a DreamHost customer–high marks. They are reasonably prompt, courteous, and as helpful as they can be.
On the other hand, for some issues, I often receive from DH links to wiki entries that provide very detailed and complex instructions for researching and addressing my problem. These instructions presume a good bit of expertise. So, for my purposes, DH is more self-service oriented than I would like. I have a chronic database problem with a very large phpBB forum that’s hosted on DH and there appears to be no way I can just get their people to find the problem and fix it. Instead, I get referred to some materials about how I might use shell access to find the problem and fix it myself. I have better-than-average tech skills, but no experience of knowledge of MySQL and related services. So, I’m stuck.
Given that DH is quite inexpensive, I don’t really expect employees to spend the kind of time I need. So, how about a paid service of some kind for more complicated support issues?
Bottom line: Great support people, but a company that can’t seem to provide, even for a fee, the kind of advanced help I need.
Peter Connolly
Dale, I think you need to consult a systems engineer about your issues; fixing client apps is not something I’d expect a host to do.
David Cox
I was very impressed with technical support, especially when it was determined that the problem was with my ISP, they kept tracking the problem with my ISP and let me know when the ISP problem was resolved.
George G.
DH is one of two ISPs I use and definitely the better. Their interface is cleaner and the support excellent. I’m more than happy to recommend them.
Fernando Hillermann
Excellent service! Dreamhost has a great customer support. Its an awesome company, I definitely recommend it!
Five stars.
Eduardo Junior
I am dreamhost user since 2006, and always had an adequate and rapid support. Definitely my problems with hosting stopped after signing the service dreamhost. the best
JC Melvin
Always easy to work with. Thanks for your help. Fast and on the ball.
JC
Alin
Everything is good excepting low speed and lack of cpanel
Jonathan Van der Merwe
as a standard SOA and DNS option, dreamhost works well.
However when looking to rapidly expand within zone files, dream host falls short. the API is not as good as it should be, support team also seem to be unable to answer on the more complicated problems and seem to simply just not answer the more difficult questions.
I personally would not use dreamhost again, but I would recommend them if you use them for what they are, its not a bad option for owner managed and small business, corporate space they dont fair so well.
Graham
Customer service for pre-sales was simply excellent. Of course you’d expect that because they want to gain more customers.
After sales – in respect of tech support – outstanding!
Rebecca Ross
I have nothing but good things to say about DreamHost. This is my first time doing everything on my own so I needed help. The response from DreamHost everytime was fast and every issue resolved quickly.
Jeff
Just received a customer survey from DreamHost inviting me to add a review to this page for an issue that was opened days ago was closed without resolution by DreamHost.
Since DreamHost invited me to leave a review, I’ll take a break from moving sites to another provider to express my disgust.
The original issue(s), caused by DreamHost’s technical team, miscommunicated by dreamhosts marketing team, and adequately addressed by DreamHosts support team has left me flabbergasted.
Obviously with 50+ domains on DreamHost I was a pretty happy long time customer. Spent the bulk of the weekend moving sites to AWS and Digital Ocean to get out from the cloud of another bungle.
We have been locked down for the holiday season for more than a month across all of our sites, this is costing us time and money that could be better used supporting our customers and their sites.