Está tendo problemas para fazer login na área de administração do WordPress?
Isso pode ser causado por vários motivos diferentes, o que dificulta a solução de problemas para iniciantes.
Neste artigo, mostraremos o que fazer quando você estiver bloqueado no administrador do WordPress (wp-admin) para que possa recuperar o acesso ao seu site.
Por que você está bloqueado na administração do WordPress?
Frequentemente ouvimos usuários que estão bloqueados na área de administração do WordPress. Isso é frustrante e pode paralisar sua produtividade. Você não pode escrever posts, responder a comentários ou fazer qualquer trabalho em seu site do WordPress.
Se estiver com problemas para fazer login no site de outra pessoa, entre em contato com o proprietário ou administrador do site para informá-lo. Ele pode explicar por que você não tem acesso ou trabalhar com você para resolver o problema. Eles podem explicar por que você não tem acesso ou trabalhar com você para resolver o problema.
Se você for o proprietário do site, poderá seguir as etapas de solução de problemas abaixo.
Há alguns motivos pelos quais você pode estar bloqueado no administrador do WordPress, portanto, vamos analisar cada um deles, um por um. Esperamos que, por meio desse processo de eliminação, você consiga descobrir a solução para o seu problema.
Você também pode consultar nosso guia de solução de problemas do WordPress para descobrir o que está causando o problema e como corrigi-lo. Talvez você também encontre uma solução em nossa lista dos erros mais comuns do WordPress e como corrigi-los.
Dito isso, vamos dar uma olhada em algumas medidas que você pode tomar quando estiver bloqueado no administrador do WordPress. Você pode usar os links abaixo para navegar rapidamente até a mensagem de erro exibida:
- Error Establishing Database Connection
- 500 Internal Server Error
- 404 ‘Not Found’ Error
- 403 Forbidden Error
- 401 Unauthorized Error
- Limited Logins
- White Screen of Death
- Incorrect Password Issue
- Problems With Plugins
- Lost Admin Privileges
- Hacked WordPress Site
- Login Page Refreshing and Redirecting
- ‘This Has Been Disabled’ Error
- ‘Briefly Unavailable for Scheduled Maintenance’ Error
- PHP Syntax Errors
- Your Site Is Experiencing a Technical Issue
Erro ao estabelecer conexão com o banco de dados
Você está vendo o aviso “Erro ao estabelecer conexão com o banco de dados” em todas as páginas do seu site? Essa mensagem é exibida por vários motivos, como um banco de dados corrompido ou problemas com seu servidor de hospedagem na Web.
Se estiver vendo esse erro ao tentar fazer login, consulte o nosso guia sobre como corrigir o erro ao estabelecer uma conexão com o banco de dados no WordPress.
Erro interno do servidor 500
Outro erro do WordPress que um iniciante pode encontrar é o “Internal Server Error” ou, às vezes, “500 Internal Server Error”. Esse erro é exibido quando há algo errado, mas o servidor não consegue identificar onde está o problema.
Se você vir essa mensagem ao tentar fazer login no WordPress, siga as etapas do nosso guia sobre como corrigir o erro interno do servidor 500 no WordPress.
Erro 404 “Not Found” (Não encontrado)
Às vezes, os usuários cometem um erro ao alterar o endereço do WordPress e o endereço do site nas configurações do WordPress. Na próxima vez que tentam fazer login na área de administração, eles veem o erro “Erro 404 – Não encontrado”.
Se isso estiver acontecendo com você, consulte nosso guia sobre como alterar os URLs do seu site WordPress. Não será possível usar o Método 1 porque você não pode fazer login, mas os outros métodos devem livrá-lo do problema.
Observação: se você conseguir fazer login no site, mas vir o erro 404 ao visualizar uma de suas postagens, o problema é outro. Você pode saber como corrigir o problema em nosso guia sobre como corrigir postagens do WordPress que retornam erro 404.
Erro 403 Forbidden
Alguns usuários relatam ter visto o erro “HTTP Error 403 – Forbidden” ao tentar fazer login no wp-admin. Esse erro pode ser causado por permissões de arquivo incorretas, plug-ins de segurança mal codificados ou pela configuração do servidor.
Se você estiver vendo esse erro, nosso guia sobre como corrigir o erro 403 Forbidden no WordPress o ajudará a rastrear e corrigir o problema.
401 Unauthorized Error (Erro não autorizado)
Outra mensagem que você poderá ver quando estiver bloqueado na administração do WordPress é o erro 401. Esse erro às vezes é acompanhado de uma mensagem que diz: “Acesso negado devido a credenciais inválidas” ou “Autorização necessária”.
Você poderá ver essa mensagem se tiver protegido com senha a pasta de administração do WordPress. Ela também pode ser causada por um plug-in de segurança do WordPress ou por medidas de segurança adotadas por sua empresa de hospedagem.
Consulte nosso guia sobre como corrigir o erro 401 no WordPress para conhecer seis soluções que o ajudarão a recuperar o acesso ao seu site.
Logins limitados
Por padrão, o WordPress permite que os usuários digitem as senhas quantas vezes quiserem. Os hackers podem tentar explorar isso usando scripts que inserem combinações diferentes até que seu site seja quebrado.
Para evitar isso, recomendamos que você limite o número de tentativas de login com falha por usuário. No entanto, isso pode significar que você ficará bloqueado em seu próprio site quando digitar a senha errada muitas vezes.
Se você estiver nessa situação, siga as etapas do nosso guia sobre como desbloquear o Limit Login Attempts no WordPress.
Tela branca da morte
Você está vendo uma tela branca no seu administrador do WordPress? Esse problema costuma ser chamado de tela branca da morte do WordPress.
Isso acontece quando você esgota o limite de memória. Isso pode ser causado por um plug-in ou tema mal codificado ou por uma hospedagem na Web não confiável.
Se estiver vendo esse erro, consulte o nosso guia sobre como corrigir a tela branca da morte do WordPress.
Problema de senha incorreta
Não há nada mais frustrante do que ser informado de que usou a senha errada quando você tem certeza de que não usou e até verificou se o caps lock não está ativado.
Isso pode acontecer se você tiver sido vítima de um hack ou se estiver apenas cometendo um erro honesto.
Pior ainda, quando você tenta alterar sua senha, nunca recebe o e-mail porque ele vai para um endereço ao qual você não tem mais acesso.
Felizmente, há outra maneira de redefinir sua senha do WordPress no phpMyAdmin. Esse método pode ser um pouco complicado para novos usuários, mas é sua melhor esperança de recuperar o acesso à área de administração.
Problemas com plug-ins
Você pode estar bloqueado na administração do WordPress devido a um plug-in ou tema com defeito. Esse pode ser o caso se você não conseguir fazer login no administrador do WordPress depois de instalar um novo plug-in ou se a mensagem de erro mencionar ‘wp-content/plugins/’.
Para recuperar o acesso ao seu site, será necessário desativar temporariamente os plug-ins. Você pode fazer isso usando o FTP ou o phpMyAdmin seguindo nosso guia passo a passo sobre como desativar todos os plugins quando não for possível acessar o wp-admin.
Perda de privilégios de administrador
Às vezes, você pode conseguir fazer login no seu administrador do WordPress, mas não vê nenhuma funcionalidade do administrador. Por exemplo, você não tem acesso aos seus temas ou plug-ins.
Isso pode acontecer se as permissões de usuário foram modificadas. Pode ser que hackers tenham infectado seu site e, em seguida, excluído seus privilégios de administrador.
Nesse caso, você deve adicionar um usuário administrador ao banco de dados do WordPress via MySQL (phpMyAdmin).
Site WordPress hackeado
Se você suspeitar que seu site foi hackeado, há outras medidas que podem ser necessárias.
Um site invadido pode ter uma aparência diferente, exibir conteúdo diferente ou reproduzir automaticamente música ou outra mídia. Pior ainda, ele pode estar infectando seus visitantes com vírus, portanto, você precisa agir rapidamente.
Você pode começar com nosso guia para iniciantes sobre como corrigir seu site WordPress invadido. Mostraremos a você como identificar a invasão, restaurar seu site a partir de um backup e remover qualquer malware.
Depois disso, você deve proteger seu site contra ataques futuros. Mostramos como fazer isso em nosso guia definitivo de segurança do WordPress.
Atualização e redirecionamento da página de login
Outro tipo de erro de login é quando a página de login do WordPress continua sendo atualizada e redirecionada para a tela de login.
Isso pode ocorrer devido a valores incorretos para os campos URL do site e URL inicial na tabela de opções do WordPress. Também pode ser causado por configurações de permalink mal configuradas ou redirecionamentos definidos no arquivo .htaccess.
Para corrigir esse problema, consulte nosso guia sobre como corrigir o problema de atualização e redirecionamento da página de login do WordPress.
Erro “This Has Been Disabled
Ao tentar fazer login na área de administração do WordPress, você vê o erro “This has been disabled”? Essa mensagem é exibida quando você acessa o endereço de administração errado.
Uma prática comum de segurança do WordPress é alterar o URL padrão de login do administrador (domain.com/wp-admin) para algo personalizado. Isso pode ajudar a evitar que hackers e bots fiquem martelando seu URL de login para tentar obter acesso.
Se você esquecer que o URL foi alterado e acessar o antigo, verá essa mensagem de erro. Se você esqueceu o endereço correto, consulte nosso guia para iniciantes sobre como encontrar o URL de login do WordPress.
Erro “Brevemente indisponível para manutenção programada
Você está vendo o erro “Brevemente indisponível para manutenção programada” no WordPress? Esse erro geralmente aparece durante a atualização do núcleo, dos plug-ins ou dos temas do WordPress.
Mas se o seu site WordPress não conseguir concluir a atualização, você ficará preso no modo de manutenção.
Para corrigir o problema, você deve consultar nosso guia sobre como corrigir o erro Briefly Unavailable for Scheduled Maintenance no WordPress. O guia também explicará por que o erro ocorre e como evitá-lo no futuro.
Erros de sintaxe do PHP
Erros de PHP podem ocorrer depois que você cola um trecho de código de um tutorial ou site do WordPress. O código errado pode fazer com que seu site deixe de funcionar corretamente e impedir que você faça login.
Geralmente, os iniciantes usam o editor integrado do WordPress em seu painel de controle. Esse recurso é útil, mas pode levar a um desastre se você não souber o que está fazendo.
É por isso que escrevemos nosso guia para iniciantes sobre como colar trechos da Web no WordPress.
Observação: em muitos casos, é mais seguro usar um plug-in de snippets de código como o WPCode em vez de inserir diretamente o código personalizado. Para obter mais detalhes, consulte nosso guia sobre como adicionar código personalizado com segurança no WordPress.
Se o acesso ao administrador do WordPress estiver bloqueado por causa de um trecho de código, será necessário corrigir o problema manualmente usando um programa de FTP como o FileZilla para acessar seus arquivos. Se você não estiver familiarizado com o FTP, consulte nosso guia para iniciantes sobre FTP.
Depois de se conectar ao seu site WordPress usando o software FTP, siga nosso guia sobre como corrigir erros de sintaxe no WordPress para corrigir ou remover o código que você adicionou.
Seu site está enfrentando um problema técnico
Às vezes, ao tentar acessar a área de administração do WordPress, você pode ver uma tela branca ou uma mensagem dizendo: “O site está com dificuldades técnicas. Verifique a caixa de entrada de seu e-mail de administração do site para obter instruções”.
Você precisará fazer login na sua conta de e-mail de administrador e abrir a caixa de entrada.
Você verá um e-mail automático do WordPress que informará qual tema ou plug-in está causando problemas no seu site. Ele também fornece um link de login para que você possa acessar o administrador do WordPress.
Basta clicar no link e você poderá acessar o administrador do WordPress no modo de recuperação. Em seguida, será necessário desativar o plug-in ou o tema que está causando os problemas em seu site.
No entanto, talvez você não receba esse e-mail com o link de login. Nesse caso, consulte nosso guia sobre como usar o modo de recuperação do WordPress.
Esperamos que este tutorial tenha ajudado você a corrigir o problema de “bloqueio do administrador do WordPress”. Talvez você também queira saber como escolher a melhor hospedagem do WordPress ou conferir nossa lista de plug-ins obrigatórios para expandir seu site.
Se você gostou deste artigo, inscreva-se em nosso canal do YouTube para receber tutoriais em vídeo sobre o WordPress. Você também pode nos encontrar no Twitter e no Facebook.
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Jiří Vaněk says
As for the 403 error, I have also dealt with the problem many times that the blocking was on the hosting provider’s side. Why? Some providers protect themselves against bruteforce attacks and thus have deployed GEO IP protection for the administration, where they use the htaccess file to limit access to the administration only from certain countries. If a person is in a foreign country or uses a VPN, he will not get into the administration. Therefore, it is sometimes a good idea to contact your webhosting provider afterwards.
Michael says
Now there’s an even NEWER error message that redirects you to this page (/mod-security-error/rule-13051.html):
“WordPress Login Temporarily Disabled
We apologize for the inconvenience! You are seeing this message because your site has recently been targeted by attackers attempting to gain access to your WordPress Dashboard. In order to protect your site your WordPress Login page has been temporarily disabled.
Unfortunately, you will be unable to login to the Dashboard until the block expires.”
WPBeginner Support says
That appears to be an error from your mod security for protecting from brute force attacks. If you reach out to your hosting provider they should be able to assist with that error
Administrador
Tree says
There has been a critical error on your website.
Get this message when I try to login to admin and this it what shows when I go to the webpage – it’s totally down.
Ideas?
WPBeginner Support says
The message you are seeing is a different error, you can see our guide on fixing that error below!
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/
Administrador
Mehar says
“This feature is forbidden temporarily for security reason. Try login again.” this is the issue shown while iam entering the wp-admin url. Why is that issue happening?
WPBeginner Support says
For that error, you would want to check our recommendations under the 403 section as it sounds like that may be a security plugin’s rewording of a 403 error.
Administrador
Janet Lewison says
I can’t log in to my admin area as I get the’ invisible captcha is not enabled message’. What can I do please?
WPBeginner Support says
That sounds like a plugin may be causing you trouble. In that case, you would want to follow our guide on disabling your plugins when you’re unable to log in below:
https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Administrador
Mehwish Abdul Rehman says
my admin dashboard is opened but when I click any of the functionality like (click on pages to view all the pages) it shows the error page not found…I am unable to configure the problem
WPBeginner Support says
You could try the recommendations in our article below or follow our troubleshooting guide.
https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/
Administrador
Lui says
Hello, when going to my homepage it says “You have been blocked by site administrator” but all the other pages works totally fine. Can you help?
WPBeginner Support says
You would want to start by following our troubleshooting guide steps below:
https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/
Administrador
Atarhe Okejotor says
I tried accessing my WP dashboard for my blog I get a “This has been disabled” error. Please what can I do to resolve this?
WPBeginner Support says
For that error, you would want to take a look at our troubleshooting guide below:
https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/
Administrador
Charl says
Hi, I changed the link of my wordpress website to ‘https’ to activate our ssl certificate. Now, everytime i attempt to log it, google comes up with a ‘this site cannot be reached’ page. Is there a way to fix this?
WPBeginner Support says
You would want to take a look at our guide below for common solutions to the issues from moving to https and you can also reach out to your hosting provider for assistance:
https://www.wpbeginner.com/wp-tutorials/how-to-fix-common-ssl-issues-in-wordpress-beginners-guide/
Administrador
Char says
Everytime I try to login to my wordpress URL, it get redirected to a domain I previously used. This means I cannot login because I set up a new site for the previous domain and it should no longer be associated. I suspect that the change maybe something that I did within wordpress (changing the permalinks?) But I cant login because it keeps redirecting- help!!!
WPBeginner Support says
In that situation, we would recommend first reaching out to your hosting provider and they can normally assist.
Administrador
Anna says
I have a wordpress site where the ReCaptcha code got changed, but I was logged out before the code could be updated site-side. Now I’m locked out with a broken ReCaptcha. Any ideas?
WPBeginner Support says
You would disable the plugin adding that. You can take a look at our guide below for a starting point:
https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/
Administrador
Steve Garson says
I´ve been locked out from my wordpress admin, I cannot access the login page. I just get an error page that says a plugin has a Fatal error.
WPBeginner Support says
You can disable the plugin following our guide below:
https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/
You would need to reach out to the plugin’s support to let them know about the error for them to resolve it.
Administrador
Ingemar says
Hi
I´ve been locked out from my wordpress admin as I cannot even access the login page – i´m only being redirected to my “Under construction”-page.
Have tried mysite/wp-login.php and mysite/login and mysite/admin and from different browsers and different IP´s/internetconnections but nothing works. What should i do?
Thanks for help!
WPBeginner Support says
If you have a coming soon plugin, you should be able to deactivate it using our guide below:
https://www.wpbeginner.com/beginners-guide/how-to-easily-deactivate-wordpress-plugins/
Administrador
Gazi Sharin Mostafiz says
I have a woo-commerce website. But when I want to login or logout a popup showing on top. I want to remove this popup sign in box. Please help me if anyone knows the solution.
WPBeginner Support says
It sounds like you password protected your wp-admin area, we have a guide on this below:
https://www.wpbeginner.com/wp-tutorials/how-to-password-protect-your-wordpress-admin-wp-admin-directory/
Administrador
Sakshi Singh says
I was working on user registration and login forms using User Submission form plugin. I have enabled the captcha option but unfortunately didn’t set any method. Now, when i am trying to login into my website it’s giving an error “ERROR:Captcha code error, please try again” but their is no option for any type of captcha in my login form, so now i am unable to login anyhow.
Plz help..
WPBeginner Support says
For troubleshooting errors, you would want to follow our guide below and disable plugins on your site:
https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/
Administrador
Mary Cheung says
Please please help me!
so i tried to update wordpress and pressed [update all]
Loaded for about 30 mins, now i have HTTP ERROR 500 on the admin panel.
WPBeginner Support says
For that specific error message you would want to go through our guide here:
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Administrador
Isabelle Teran says
How much time do I have to wait until I can have access again?
WPBeginner Support says
If you resolve the underlying issue, you should not have to wait to log back into your site.
Administrador
omer raza says
I have tried almost everything to log in my WordPress dashboard but it’s not allowing me to log in. I have changed the password in the wp-users table, cleared browser cache and cookies as well but still, it is showing the same error(invalid username or password).
WPBeginner Support says
You would want to reach out to your hosting provider and they should be able to see if there are any errors that could be blocking the password change.
Administrador
Md Mukarram Hossain says
Hello,
Nothing you described matches as the scenario as I faced with my site. I or others can enter my wp dashboard only with the role of administrator. Other users (editor, contributor…) cannot access dashboard. Is there any solution to this problem. Waiting for your reply.
WPBeginner Support says
To begin finding the reason for that error you would want to go through the steps in our guide here: https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/
Administrador
Reese says
Hi,
I changed the Url for both WordPress and bluehost now my account has been locked. Is there a way to unlock it
WPBeginner Support says
You would want to reach out to BlueHost and they should be able to help you
Administrador
Dahlia Harari says
Hello,
After editing text and publishing I am having a very weird issue.
The website is online but when I went to my website all that I see is just the menu on the screen.
What can I do to fix this problem?
Any help would be most appreciated
Thanks
Dahlia
WPBeginner Support says
If you are just starting out and didn’t set a static home page then you should start seeing content when you publish posts on your site.
Administrador
Abdulrazaq Yahaya says
Hello..
Good afternoon.
I want to ask that if you want a developer to help you to design your website either partially or impartially, what position would you post him to, administrator or what?
WPBeginner Support says
Most developers would normally need admin access to be able to see everything and fix issues with the site and the back end of the site.
Administrador
Philip Sambell says
I update my WP site plug-ins today and then the site crashed and displays this error:
Parse error: syntax error, unexpected ‘[‘ in /wp-content/plugins/swiftype-search/vendor/react/promise/src/functions.php on line 17
I cannot access my site at all, can anyone help please?
Cheers!
WPBeginner Support says
That appears to be an error with your swiftype plugin, you can disable the plugin and try to log in using the method in our article here: https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Administrador
Alberto says
Hello,
I have WordPress (latest version), Installed Locally with MAMP on my mac, and everything seems fine UNTIL, I activate a plugin. Once I activate this plugin, the entire thing crashes and I can’t do anything but to erase wordpress and reinstall it again. I literally can’t access anything on my dashboard, or any of the options such as plugins, etc. The whole thing is just frozen.
I don’t get any error or Syntax message, I simply can’t do anything at all.
Can someone please help me fix this issue?
Thanks and have a wonderful day!!!
WPBeginner Support says
You would want to reach out to the plugin’s support and let them know about the issue, you could also try the recommendations in our article here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/
Administrador
Abhishek Singh says
I have been locked out of wp-login.php on my pc only, after i overrided it by login via google plus but i can access wp-login.php through other devices…. please reply ASAP so that i can access it on my pc too
WPBeginner Support says
If you’re not using a security plugin on your site then you would want to reach out to your hosting provider. If you do have a security plugin you can disable it using the method in our article here:
https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Administrador
UGOCHUKWU says
I was locked out of my wp admin panel after installing a premium theme, I guess it was as a result of many free themes and plugins I previously installed, I have been trying to get my ftp details from wordpress so I can troubleshoot from filezella,but it has not been ssuccessful.
WPBeginner Support says
For your FTP information, rather than reaching out to WordPress, you would need to reach out to your hosting provider and they would be able to give you that information.
Administrador
Kevin says
I was attempting to update some pages on my website, and was eventually locked out of my website. Now, all I get when I go to the website, from any browser, is the following error message-
Parse error: syntax error, unexpected T_FUNCTION in /home/content/77/7030077/html/wp-content/plugins/redirection/redirection.php on line 100
I have no idea how to access my website and correct this error. Please help…
WPBeginner Support says
It looks like your redirection plugin may be encountering an error, you should be able to disable it using our guide here: https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
to allow you to log back into your site.
Administrador
Anita says
Jetpack has blocked my IP address to the login page. However, the IP address that is shown is not mine, but originates in San Jose, Calif. I’m in Glens Falls, NY. I was instructed to send a link to my email address so I could try getting in.
Fortunately, only one of my sites is being attacked. But it is an important one, so I’m just a little freaked by this. I sure would appreciate any advice that would help me resolve this!
WPBeginner Support says
With Jetpack blocking your UP address, you would want to reach out to Jetpack’s support and explain the situation and they should be able to assist.
Administrador
Bibhash Roy says
From today, I am getting this error message in wordpress after I started making changes to integrate and work with Woocommerce.
This is the message “You have reached the maximum number of requests that is permitted to make per hour. The current rate limit window resets on……”
Many things are not working in the WP Dashboard after I got this message. Google search did not provide much clue.
Why I am getting this message? Is WP or Woocommerce responsible for this? What is the fix?
WPBeginner Support says
You may want to reach out to your hosting provider to ensure that is not a limit set by them causing that error.
Administrador
Rosh says
hi
I have come across an issue with the login attempts since I have activated my Loginizer plugin. I have been unable to login as an admin into my WordPress. I tried changing my password in my phpadmin, but it failed too. I tried login with the password and id from my Cpanel still it shows error in login id or password, please suggest me a solution.
WPBeginner Support says
You can disable the plugin using the method in: https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Administrador
Stephen says
Hi,
I am trying to install WordPress on localhost and keep getting the message ‘Sorry, that isn’t a valid email address. Email addresses look like username@example.com.’. Any email I try (all valid and working) gets the same response! Can you advise please? Thanks
WPBeginner Support says
You may want to ensure there are no spaces or similar in front of the email you are attempting to use. If you’re trying to reset a password due to being locked out you would want to take a look at: https://www.wpbeginner.com/wp-tutorials/how-to-reset-wordpress-admin-password-on-localhost/
Administrador
Jessica says
Hello,
My browser crashed whilst I was attempting to change the URL of my site on wp-admin and now I’m unable to access the log in page or see the site.
When I type in the URL of the site, I get the error message: This site is currently undergoing maintenance, and will be back shortly.
When I type in the /wp-admin URL it shows me to a log in screen and I enter my details only for it to return the error message: This site is currently undergoing maintenance, and will be back shortly.
Is anyone able to help?
Thanks,
Jess
WPBeginner Support says
You would want to take a look at our tutorial for that error here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-briefly-unavailable-for-scheduled-maintenance-error-in-wordpress/
Administrador
Cynthia Gonnella says
I’m being told I don’t have any wordpress sites.
WPBeginner Support says
Hi Cynthia,
You may have a website built with a different website builder. Try to find out which one and then search on how to migrate from that website builder to WordPress.
Administrador
CYNTHIA says
WordPress is hosting my blog. I’m now being told I don’t have any sites yet I logged in and wrote a post on October 3. When I use admin in my url I’m taken to a political site. I have my receipt of payment to wordpress but when I’m logged in there’s no record of a payment. I’m not sure how to fix this. Thank you for responding.
WPBeginner Support says
Hi Cynthia,
Please contact WordPress.com support. They would be able to help you out.
Teboh says
After editing and publishing my new blog hosted with Bluehost, the front end of my website still shows a coming soon page. I don’t know what else to do.
WPBeginner Support says
Hi Teboh,
Login to your Bluehost hosting account dashboard and then click on ‘My Sites’ in the left column. Take your mouse over to your site and then select Manage site. On the next scree, click on the Settings tab. Here you will find the option to turn off ‘Coming Soon Page On My Site’.
Administrador
Kelly St Claire says
I have an inactive wordpress site (about a year) and I cannot log in to the admin panel. I’m trying to either change it and start using it again or closing it out.
My issue was that I couldn’t remember the password and when I tried to reset it it would accept none of my email addresses.
Can someone please help? I’ve been searching for the answer and can’t find anything about not having access through email.
WPBeginner Support says
Hi Kelly,
Seems like it is a WordPress.com website. In that case you may want to contact their support and they will be able to help you out.
Administrador
James says
I locked myself out by installing a re-captcha plug-in, enabling it for log-in screen and then logging myself out. Unfortunately my log-in screen is created by another plug in and they don’t seem to be compatible. The log-in screen does not show the recaptcha and then when I try to log in it says incorrect details. Any ideas?
Eliza says
Hello,
So people from my work asked me to update the website but the guy who made it is gone and they can’t reach him. So I made a new website but now we can’t bring down the old one. Is it possible to do so without having the login? Cause they own the business but didn’t do the website…
WPBeginner Support says
Hi Eliza,
You will need to connect to your hosting account dashboard. This is where the old website’s files are stored. You may contact the hosting company and ask them for help. There are online tools that you can use to find out where the old website is hosted.
Administrador
emma says
I am in desperate need. I cant get back into my wordpress account and everywhere i go for my site it show the 404 file or directory not found
What do I do?!
WPBeginner Support says
Hi Emma,
Please see our guide on how to fix 404 errors in WordPress.
Administrador
Eymiel says
Is it possible to get locked out when I’ve tried to log in for too many times? I was creating a code for a modal type login and had to log in and out several times to check. Would that be one of the possible reason why I’ll be locked out?
WPBeginner Support says
Hi Eymiel,
By default, WordPress doesn’t stop users from attempting to login. You can try as many times as you like. However, you can use plugins like Limit Login Attempts to change this.
Administrador
Stephen Stack says
I work for a medical supply manufacturer. We had our site designed by a web development company. The relationship has ended. We were never given the admin user name and password. Is there anyway where we can get access to the admin features? The developer won’t respond to our calls or messages.
WPBeginner Support says
Hi Stephen,
If you have access to the web hosting account for the website then you can use that to recover WordPress password using phpMyAdmin. If you don’t have access to the hosting account, then you cannot access the website.
Administrador
Karin says
Hello, I just did the move / migration from local to online using all in one migration WP. The website is online, it works but urls dont work my website is still under construction – – – – I can no longer access to wordpress ! – – – – I know I have to use id and password I used working in local but because it was saved in my internet browser I didnt have to enter it each time and I completely lost / forget it ! ANd I dont think changing it on localhost/phpmyadmin/ can be a solution because the migration has been done (?) PLEASE help me to find a solution – save my life — the website is for a client – it’s an urgency. Thanks
WPBeginner Support says
Hi Karin,
You can still reset password by launching phpmyadmin on hosting account’s cpanel dashboard.
Administrador
Lindsay says
I just switched my website over from WordPress.com yesterday. Everything was working fine or so I thought. Today I tried to log into my site via the /wp-admin/ page, but it is telling me that my e-mail, username, and password are all invalid. I tried to reset the password, but it told me there was no account linked to the address or the username.
I KNOW I am using the right information. I have tried to login on my phone, through the app, and on my computer. The only way I can get to the dashboard is by going to BlueHost and clicking on “My Sites.” It doesn’t even give me the option to log into WordPress from there.
I am so frustrated. PLEASE HELP!
WPBeginner Support says
Hi Lindsay,
Please try our WordPress troubleshooting guide to find out what’s causing the issue and how to fix it.
Administrador
roberto says
I changed phone #’s so I cannot get back into my worpress account as everything they wanna send me is on my phone?!
Now what?
Word press has no email help?!
WPBeginner Support says
Hi Roberto,
You are probably using WordPress.com. Please see our guide on the difference between self hosted WordPress.org vs free WordPress.com blog.
WordPress.com has a support forum where you can reach out and explain your issue.
Administrador
CHLOE says
Did you manage to resolve this? I’m having the same problem and I don’t know what to do! I can’t find my back up codes and the verification messages aren’t coming through to my old phone!
syed umraz says
I am not able to access website admin page (wp-admin) which is built on wordpress. it shows 404 not found when i typed mywbsite/wp-admin/. Please assist
Azizul Hoque says
Every time i wish to access my wordpress dashboard which is installed in a namecheap hosting whenever i put my user ID and password then this message appears : You have been locked out due to too many invalid login attempts. Can anyone give me a solution
cindy says
Hi,
I have a weird issue with my wordpress account.
I logged out and now that I want to log in again it says that my username and email don’t exist in wordpress, what can I do about it?
Thank you.
WPBeginner Support says
Hi John,
Please see our guide on how to deactivate plugins when not able to access WordPress admin.
Administrador
Sumayya says
I am having a very weird issue.
I have dpwnloaded a plug in for my website which shows my website in under construction mode.
I kind of lost my password, and when i go to the lost password it redirects me to the under construction page.
Also I am using site ground hosting.
So i am completely blocked out i am not able to recover my wp dashboard
WPBeginner Support says
Hey Sumayya,
You can deactivate plugin using FTP.
Administrador
Anna says
I cannot access my blog nor login to wp panel, but when I use a different Internet connection it works. So how to solve this if it has something to do with a particular connetion?
Amlan says
Same happened to me. I can’t access wp-admin page from my intetnet connection but when I use other internet connection or VPN, it opens. Please give me a solution.
idzumi says
same with me… is related to the internet. with data is ok and other people can access. but i can access other wordpress accounts I have without problem… the issue is with one particular account
Joni says
Hi
I’ve locked myself out of my site. I had it offline on a local host while I was building it. All was fine it was the day to upload and do a paypal sandbox text. I uploaded all files to my host server, all good. But when I went to my website it wasn’t there just the host screen. I watch some videos on YouTube to get advice and one said change the URL in your WordPress dashboard. So I did and now when I got to login to my WordPress site it says it’s not there. Any help would be most appreciated
Thanks
Joni