Abbiamo abbandonato Disqus circa 2 mesi fa. Molti di voi hanno notato questo cambiamento e ci hanno chiesto di scrivere una recensione di Disqus per spiegare il motivo del nostro passaggio. Dopo aver utilizzato Disqus per circa un anno, abbiamo notato diversi inconvenienti che ci hanno costretto a tornare ai commenti di WordPress. In questa recensione di Disqus, metteremo in evidenza i motivi per cui abbiamo cambiato e come ha contribuito ad aumentare i nostri commenti del 304%.
Abbiamo iniziato a utilizzare Disqus nell’aprile 2014. Siamo passati a Disqus diversi mesi fa. Apprezziamo molto la vostra pazienza e ci scusiamo per averci messo così tanto a scrivere. Sappiamo che molti di voi ci hanno chiesto perché abbiamo abbandonato Disqus, quindi ecco la nostra recensione finale su Disqus.
Perché abbiamo abbandonato Disqus?
I motivi che ci hanno spinto ad abbandonare Disqus sono diversi.
Inserimento di link di affiliazione senza autorizzazione
Disqus offre agli editori la possibilità di guadagnare un po’ di dollari in più se si attiva la funzione Promoted Discovery, che mostra storie sponsorizzate nella sezione dei post correlati che Disqus può aggiungere.
Poiché non volevamo alcuna pubblicità da parte loro, abbiamo deselezionato tutte le impostazioni.
Tuttavia, ci siamo accidentalmente imbattuti in quello che hanno definito un “bug” per cui Disqus inseriva link di affiliazione nel contenuto dei nostri post senza il nostro permesso.
Fondamentalmente Disqus ha una partnership con Viglink, che esamina i vostri contenuti e cambia ogni link con cui è partner in un link di affiliazione.
Ci siamo accorti di questo quando abbiamo notato che Viglink rimandava le vendite a OptinMonster dal nostro sito WPBeginner. Che ironia, visto che entrambi i siti sono nostri. Hmmm.
Dopo aver controllato, abbiamo segnalato il problema a Disqus, che lo ha risolto definendolo un “bug”.
Siamo rimasti piuttosto delusi dal modo in cui è stato gestito il problema. Non sappiamo quanto denaro abbia guadagnato Disqus grazie a questo bug di affiliazione e quanto sia diffuso. Non c’è stato alcun annuncio pubblico al riguardo e sicuramente non abbiamo ricevuto alcun credito in dollari per la pubblicità che hanno inserito sul nostro sito per chissà quanto tempo.
Questo ci ha lasciato un brutto sapore in bocca.
Per maggiori dettagli sul bug, potete vedere il nostro video qui.
Commenti sponsorizzati
Siamo venuti a conoscenza di questo problema grazie al nostro amico Michael Hyatt, che ha notato la comparsa di commenti sponsorizzati sul suo sito senza il suo permesso.
Ci ha riferito che non è possibile effettuare l’opt-out senza l’assistenza del team di supporto Disqus.
Abbiamo quindi contattato Disqus per avere una risposta ufficiale su questo problema.
Ci hanno confermato che non c’è un modo semplice per rinunciare a questo servizio senza rivolgersi al loro team di assistenza. Poiché esistono criteri specifici per i Commenti sponsorizzati, la maggior parte degli utenti non sarà interessata da questo problema.
Ottimo! Come se la lotta ai commenti spam non fosse già abbastanza difficile, ora dobbiamo tenere d’occhio Disqus e contattarlo rapidamente se abilita i commenti sponsorizzati sul nostro sito. No, grazie.
Matt Mullenweg, fondatore di WordPress, riassume al meglio la risposta all’annuncio di Disqus: “Non è spam di commenti se ci pagano per farlo!”.
Nota: durante questo fiasco dei commenti sponsorizzati, abbiamo scoperto un’impostazione che si attiva automaticamente per il tracciamento dei cookie. Si trova nella scheda delle impostazioni “Avanzate”. Assicuratevi di disabilitarla se utilizzate Disqus.
Diminuzione significativa del coinvolgimento nei commenti
Quando abbiamo abilitato Disqus, alcuni lettori si sono lamentati del fatto che Disqus rende più difficile la pubblicazione dei commenti degli ospiti. Dato che Disqus era ampiamente utilizzato su diversi siti di punta, non abbiamo prestato molta attenzione a queste lamentele.
Nel corso del tempo, il coinvolgimento dei commenti è diminuito in modo significativo. Dopo aver disabilitato Disqus, abbiamo visto che i nostri utenti hanno iniziato a lasciare più commenti. Dopo il cambiamento, abbiamo notato che i commenti sono aumentati del 304%.
Interfaccia di moderazione
Al momento del passaggio eravamo entusiasti della nuova interfaccia di moderazione, ma quando l’abbiamo usata di più non è piaciuta ai nostri redattori.
Nota: si tratta di una preferenza del tutto personale e siamo certi che altri utenti amano l’interfaccia di Disqus.
Cosa ci mancherà di Disqus?
Sebbene non ci siano piaciute alcune pratiche commerciali di Disqus, ci sono alcune cose che sicuramente ci mancheranno della piattaforma.
Scalabilità e prestazioni del sito
I commenti richiedono molte risorse. Se ci sono molti commenti su un post, il caricamento richiederà molto tempo.
Se molti utenti lasciano commenti nello stesso momento, anche il carico del server ne risentirà. Il vantaggio di utilizzare un sistema di commenti di terze parti, come Disqus, è quello di ridurre il carico del server e di inviarlo a loro.
Anche se il vostro sito viene attaccato da un utente malintenzionato, non avrà un impatto sul vostro server perché deve prima passare attraverso Disqus. (Nota: questo è vero solo se avete disabilitato la sincronizzazione dei commenti).
Ridondanza
La parte migliore di Disqus era che i commenti erano memorizzati su un database di terze parti, il che è estremamente utile per la ridondanza. Ci mancherà sicuramente.
Per il momento, se dovessimo mai fare un fail-over, ci limiteremo a disabilitare i commenti fino a quando i nostri server principali non saranno tornati. Anche se non è l’ideale, questa è l’opzione più semplice che abbiamo.
Cosa succederà ora?
Per ora utilizziamo l’interfaccia predefinita di WordPress per i commenti. In passato abbiamo provato Disqus e Livefyre, ma siamo tornati ai commenti di WordPress perché ci sembra la migliore opzione disponibile.
Stiamo prendendo in considerazione l’utilizzo di De:Comments, un plugin per i commenti su WordPress che abbiamo recensito in precedenza.
L’altra opzione è quella di potenziare i commenti nativi di WordPress con una serie di altri plugin funzionali come Subscribe to Comments, Reply Notifications, Simple Comment Editing e altri ancora.
Speriamo che questa recensione vi abbia spiegato perché abbiamo abbandonato Disqus. Apprezziamo molto la vostra pazienza e ci scusiamo per averci messo così tanto a scrivere di questo argomento. Sappiamo che molti di voi ci hanno chiesto informazioni su questo cambiamento.
Se questo articolo vi è piaciuto, vi invitiamo a iscrivervi al nostro canale YouTube per le esercitazioni video su WordPress. Potete trovarci anche su Twitter e Facebook.
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Moinuddin Waheed says
Thanks for letting me know that disqus has some these bad practices and techniques in their part.
I have used disqus for a longer time for my blog comments and never knew that these are the issues with it.
I will definitely consider other options for wordpress comments. For now switching to wordpress comments.
Thanks a ton.
Sam Am says
Great article , I used to have disqus for more than 2 years and I was always wondering why you guys are not using it. these days I was digging deep on my site and found couple of affiliate links redirects that I have never installed or dealt with. I just found out that it is from disqus “and I think you can disable them” but I decided to delete disqus all together since this is not acceptable doing something on my site with out my permission “it was automatically turned on”
it time to say goodbye disques, and thanks for the great post.
WPBeginner Support says
Glad you liked our post
Admin
Frank Fajardo says
I found your blog after doing a search on why Disqus would like to get quite a lot of permission from my Tweeter account, more than most apps that simply need my identity (email and name). Thanks for sharing. It makes me affirm my decision to not sign up.
WPBeginner Support says
Glad our guide was helpful
Admin
Vlado says
Congratulation! Very good decision!
WPBeginner Support says
Glad you liked our decision
Admin
Erving says
Interesting. I was researching if going with Discus was the way for my website. Now I will think it thoroughly a bit more.
WPBeginner Support says
Glad our experience could be helpful
Admin
Kingju Pendalo says
Thanks for you review, I was wondering about setting Disqus on my website. Looks like I’m not going to go this way.
WPBeginner Support says
Glad our tutorial could help inform you
Admin
Abhishek Dorik says
Hey! Thanks for this, it’s a great read. I too was using disqus on one of my blogs and I totally agree with all the takes in this blog. Interesting!
WPBeginner Support says
You’re welcome, glad you like our content
Admin
Muskie says
What changes did you have to make to your theme to move away from Disqus. It is basically blocked in China and slows my whole website down so I think it has to go given how long I’ve lived in China.
WPBeginner Support says
As our theme is a custom theme, we had to ensure we had a comments template but for most themes, there should be a comments template already.
Admin
Muskie says
I plan to upgrade to WordPress 5 and then update my theme. Disqus has been blocked for two years in China it has to go if you want anyone in China to leave a comment on your blog.
Mathukutty P. V. says
You said you are using wordpress native comment, but this comment box is different than my native comment box. Also could not find subscribe option. Why this change? One visitor complained the comment box below comments is difficult to access, and hence box should be above comments.
Tim says
Links to comments never, ever worked in Disqus. The software just plain sucks. Finding older comments is incredibly tedious.
Betsi says
What comment plugin are you using now?
WPBeginner Support says
Hi Betsi,
We are not using any comment plugin.
Admin
Taylor says
I “Happened” across this article and am very glad I read it, along with numerous comments shared.
I do NOT ever recall doing a “thing” with Disqus, and yet they had an account on me, linked to FB that was so old it had an email address I have not used in AGES, as in probably 7 yrs or. more? I shut it down tonight, but not sure that really means a thing. I never register anything with my FB account, ever! So this is interesting that they had it. Maybe somehow way back when I did, is all I can think of.
I am hoping closing the account is the same as also rejecting them of any rights to access any of my information, or to share such information in part or in whole. But I don’t know. (??) Anyone know?
When I go to make a comment in some sites, they ask for my email and they want you to click a box giving consent for them to have access to your whole life and your friends … These apps do NOT need my friend’s lists, contacts, location(s), phone number, place of work, my whole life…its none of their business, just so I can make a comment? So I close the window and move on, no comment made. Many of us move on. But in time I’m betting that will continue to change, which for me is alarming.
Privacy matters! I fear for the next few generations as they further and further remove them from any understanding of the value of privacy and their rights to it.
While I do have a Company website we have as of yet to place anything up that allows for “commenting”. in our blog/article section because we work in Psychiatric care and Human Rights needs for marginalized populations that are heavily stigmatized, to begin with.
The last thing I want any of those we serve seeing is all the judgemental comments and crudeness that has already done enough damage to their healing process. So as a company in our field of work, we are torn on how to handle this and continue to debate what to do. We want people to have a voice and place to share their views appropriately, and give support to those who would gain from it, while educating the communities that are the foundation to the world we live in.
A rational conversation would be great! Reality has shown me that is nearly impossible. There is the ideal world, then there is a reality.
If there is a really good way to have comments done filtered from the spam and the hate, I’d love to know what it is. Yes, we do use Word Press but I don’t know it inside and out. I plan to explore plugins, etc. but frankly it seems to me that the time consumption of self-monitoring of comments would be extremely time-consuming.
Thank you for writing the article, it did lead me to more information. and awareness of some complexities and even some tools I was unaware of. If I had not crossed this article, I’d have not even known I was in their system! That’s scary. So thank you!
Khary says
I recently removed the plug in after all my comments seem to have disappeared. Then i did an import and comments reappeared, but greyed out. In frustration in disabled the plug in and voila trouble free comments. Wouldnt ever use that program again.
Val says
I was about to switch from Disqus to WP native comments, but then I realize that in order to have Akismet spam protection there, I have to pay $5/month for that. With Disqus spam protection is included free. And I have not had ad problems that I know of. Are you paying for Akismet or is there another option? Thank you
WPBeginner Support says
Hi Val,
Akismet is free for personal blogs. During the signup you will be asked to choose a plan. Select name your own price plan and then you can set it to 0.
Admin
Ed says
I’m so glad you posted this. Unfortunately, I’m just now seeing it after having the worst experiences with them. One thing, I can tell you, that made me leave Disqus is the way they’ve made it really easy to block individual voices that don’t agree with the status quo. I posted a comment on NPR that they didn’t like, and they marked it spam. Next thing I know, after posting on another site, my comment got marked as spam again. That makes it sound like it’s just me being a troll or something, I know, but I’m not. I’m just not someone who’ll say whatever it is that people want to hear instead of a dissenting opinion. Now, every time I post a comment, I have to go through a process where I’m more likely to get marked as a spammer because of these past two instances. As a result, I don’t use Disqus to discuss anything–but they did leave me filled with disgust.
John S says
I’ve read some sketchy stuff Disqus was doing before. As a Disqus contributor I was researching Disqus and came upon your experience with Disqus. I have to rethink myself using such a service that seems to do things a bit shady and underhanded. I don’t like Disqus because it tends to allow some really derogatory users who continue to berate other user comments without any ramifications. For me Disqus as sort of done a disservice to the web comment services by becoming more a negative then a positive way to exchange opinions and ideals.
John says
Disqust wants to see my friends list and many other things in order to become their customer? Really? And it told me it found my secret account (everyone’s entitled to privacy) and asked me whether I wanted disqust to let everyone know about it and tie it up with my public profile? Seriously? Does Yelp have a buddy at Disqust? Cause Yelp is buddies with Twitter, which in turn allows Yelp president to freely spy on everyone’s comments at Twitter (no kidding). I find difficult to post even using the very Disqusting account. And I never allow them to connect with my Gmail, Facebook etc. accounts. Once Disqust blocked me from posting on Disqust and exposed to me that they knew everything about me and my posts. Nothing illegal on my side and who is Disqust, a Scotland Yard?
Jess Pacheco says
This is some good insight. I actually came across this on my search for why my Disqus comments weren’t loading at the footer of my newest blog post. So, it seems like a lot of folks have encountered my issue with no solution.
Vincenzo says
“When we enabled Disqus, few readers complained that Disqus makes it harder for guest commenting.” This is the main reason why I hate disquis.
Peter says
This is a great article. Thank you for sharing. I was about to pay for Disqus but this has raised a red flag. Again, thank you.
Trina says
I just stumbled upon this while I was just about to download the disqus plug in. I am glad I read it.
I have a few questions, at the moment I have a facebook plugin but my normal wordpress comment box is underneath. But I keep getting people trying to advertise in the wordpress comment box and it’s pretty annoying. I primarily work on facebook… would you suggest keeping the facebook plugin? I would like people to post from all platforms. Also, how do I moderate the comments?
Sorry for all the questions, I am relatively new to this. Many thanks
Ramin Faizy says
Thanks for this great post i wanted to use disqus for my site but after this great post i will not use that thanks a lot