¿Quieres aprender a solicitar correctamente el soporte de WordPress?
Como usuario de WordPress, hay muchos lugares a los que puedes acudir en busca de ayuda. Sin embargo, si quieres obtener respuestas rápidas y de calidad, tienes que hacer las preguntas correctas en los lugares adecuados.
En este artículo, le mostraremos cómo solicitar correctamente el soporte de WordPress y obtenerlo.
Solicitar soporte para WordPress: Lo que debe saber
Antes de solicitar soporte con WordPress o ayuda con un plugin o tema específico, es importante entender que WordPress es un proyecto comunitario de código abierto.
Esto significa que WordPress es gratuito, al igual que muchos de los temas y plugins que se utilizan con él. Los desarrolladores pueden crear sus propios plugins y temas para WordPress y compartirlos libremente en el repositorio oficial de WordPress.
Muchos de estos desarrolladores no forman parte del núcleo de WordPress, sino que son usuarios entusiastas de WordPress. No venden su trabajo y estarán encantados de ayudarte con algún problemilla.
Puesto que no se les compensa por compartir su trabajo y prestar ayuda, es importante ser respetuoso y agradecido cuando se les pide apoyo.
Por ejemplo, puedes publicar una reseña positiva sobre su plugin, recomendar su tema a un compañero de trabajo o darles las gracias públicamente en los medios sociales donde otros usuarios de WordPress puedan verlo.
También recomendamos dejar una reseña sobre cualquier plugin o tema que aparezca en nuestro Centro de Soluciones WPBeginner. De esta manera, los lectores de WPBeginner pueden beneficiarse de sus testimonios y ver qué plugin o tema desarrolladores son más útiles.
En esta guía, vamos a cubrir todas las diferentes maneras que usted puede conseguir compatible con / dar soporte para su sitio de WordPress. Te recomendamos que empieces por el paso 1 y sigas cada uno de los métodos.
No obstante, si prefiere ir directamente a un paso concreto, puede utilizar los siguientes enlaces:
- How to Research Before Asking for WordPress Support
- Try Troubleshooting the Problem First
- Ask the WordPress Community
- How to Properly Ask for WordPress Support (Free Plugins and Themes)
- How to Properly Ask for WordPress Support (Commercial Plugins and Themes)
- How to Ask for WordPress Hosting Support
- Bonus Tip: If All Else Fails, Get Professional WordPress Help
Cómo investigar antes de solicitar soporte de WordPress
Cuando tienes un problema con un tema o un plugin, puedes tener la tentación de ponerte en contacto con el desarrollador para obtener ayuda de inmediato.
Antes de dar este paso, es una buena idea comprobar si tu pregunta ya ha sido respondida. Puesto que estás en el sitio web de WPBeginner, ya estás en el lugar adecuado para obtener esas respuestas. WPBeginner es el mayor sitio de recursos gratuitos de WordPress para principiantes.
Sólo tiene que utilizar la barra de búsqueda de la parte superior de la página y escribir unas palabras que describan el problema que tiene.
Si el problema es con un tema o plugin en particular, entonces es una buena idea escribir el nombre de este tema o plugin, seguido de alguna información acerca de la incidencia.
Si recibes un error de WordPress, siempre vale la pena pegar el mensaje de error en la barra de búsqueda de WPBeginner.
Por ejemplo, si se busca “Error al establecer una conexión a una base de datos”, aparecerá una guía completa para corregir el error de conexión a la base de datos.
Otra opción es utilizar tu motor de búsqueda favorito y simplemente añadir ‘wpbeginner’ a tu búsqueda.
Algunos de los temas y plugins más populares también tienen sus propios sitios web, blogs, FAQ y otros tipos de documentación en línea.
Estos recursos contienen a menudo información que puede ayudarle a entender el problema / conflicto / incidencia e incluso a corregirlo usted mismo.
Si sigues estos sencillos pasos, podrás corregir tus problemas sin ni siquiera ponerte en contacto con el desarrollador.
Muchos plugins y temas son proyectos apasionados en los que los desarrolladores trabajan en su tiempo libre. Por eso, es posible que no respondan a tu pregunta de inmediato.
Intente primero diagnosticar el problema
Antes de pedir ayuda, no está de más que intente usted mismo algunas correcciones sencillas.
Puede intentarlo con nuestra guía para principiantes sobre cómo diagnosticar los errores más comunes de WordPress.
Incluso si no consigues corregir el problema, a menudo aprenderás más acerca de lo que está fallando. Puedes compartir esta información con el autor del tema o plugin. Esto les ayudará a entender mejor el problema y, con un poco de suerte, a corregirlo más rápido.
Como mínimo, demuestra que usted ha intentado resolver el problema en primer lugar. Esto anima al desarrollador a tomarse en serio tu solicitud de soporte.
Pregunte a la comunidad de WordPress
Siempre existe la posibilidad de que otros usuarios de WordPress hayan experimentado exactamente el mismo problema y hayan encontrado una corrección. Estas personas podrían ayudarte a resolver el problema sin que tengas que recurrir a ningún tipo de soporte profesional.
El grupo de Facebook WPBeginner Engage es el mejor lugar para obtener soporte de otros usuarios y expertos de WordPress. Con más de 97.000 miembros, WPBeginner Engage es el grupo de WordPress más grande y de más rápido crecimiento para usuarios no expertos en tecnología y principiantes en Facebook.
Nuestro equipo de expertos en WordPress también participa activamente en el grupo para asegurarse de que los miembros obtienen respuesta a todas sus preguntas.
Cómo solicitar soporte de WordPress correctamente (plugins y temas gratuitos)
Si sigue teniendo problemas, el siguiente paso es ponerse en contacto con el autor del plugin o del tema.
La buena noticia es que cada plugin y tema en el repositorio oficial de WordPress tiene su propio foro de soporte.
Para encontrar el foro de un plugin en particular, ve a la página de ese plugin en el repositorio oficial de WordPress. A continuación, puedes hacer clic en la pestaña ‘Soporte’ para ver el foro de soporte de ese plugin.
¿Necesitas ayuda con un tema gratuito para WordPress?
A continuación, dirígete a la página de ese tema en el repositorio de temas de WordPress. Aquí, tienes que hacer clic en el botón “Ver foro de soporte”.
Antes de poder hacer entradas en los foros de soporte, tendrás que acceder a tu cuenta de WordPress.org.
Si no está conectado, sólo tiene que hacer clic en “Acceder para crear un debate”. A continuación podrá acceder a su cuenta.
Una vez hecho esto, puedes iniciar un nuevo tema o responder a la entrada de otra persona.
Cuando escriba en los foros de soporte, es importante recordar que está pidiendo a un experto que responda a sus preguntas de forma gratuita.
Teniendo esto en cuenta, intenta ser siempre respetuoso, claro y conciso.
También ayuda explicar todos los pasos que has dado para intentar resolver el problema tú mismo. Esto demuestra que no esperas que los demás hagan todo el trabajo duro por ti.
También puede convencer al autor del plugin o tema de que se trata de un problema grave y no sólo de un error del usuario. Los desarrolladores quieren que sus usuarios tengan una buena experiencia con su plugin o tema. Si sospechan que has encontrado un fallo o error grave, querrán solucionarlo de inmediato.
Para ayudarte a causar una buena primera impresión, aquí tienes una plantilla que puedes utilizar cuando hagas entradas en los foros de soporte de WordPress:
Gracias por crear su impresionante XYZ plugin / tema. Por alguna razón, no puedo conseguir que funcione y realmente lo apreciaría si usted me puede ayudar con él.
Estoy usando la versión de WordPress:
Versión de plugin/tema:
Hice esto:
Esperaba que el plugin/tema hiciera esto:
En su lugar, hizo lo siguiente: (Incluya aquí cualquier mensaje de error)
Utilizo este proveedor de alojamiento:
He probado las siguientes soluciones:
He intentado recrear el problema en los siguientes navegadores / exploradores:
Gracias por tomarse su tiempo para ayudar. Se lo agradezco mucho.
De este modo, proporcionas al desarrollador información que puede ayudarle a entender el problema e incluso sugerirle una corrección.
Ocasionalmente, el autor puede pedirle más detalles, como su nombre de dominio o un anuncio / catálogo / ficha de los plugins o temas que tiene instalados. Sin embargo, si facilitas toda la información anterior, ya tienes un buen comienzo.
Una vez que hayas creado el hilo de soporte, puedes ponerte en contacto directamente con el desarrollador. Por ejemplo, puedes enviarle un tweet o un correo electrónico. Esto puede ayudarte a obtener una respuesta más rápida, sobre todo si el autor no marca / da soporte regularmente.
Si te pones en contacto directamente con el desarrollador, asegúrate de enlazar con el hilo de soporte. También es buena idea enviarles solo un mensaje.
Si tuiteas al autor del plugin, le envías un correo electrónico y le mandas un mensaje en Facebook, sólo conseguirás molestarle.
Esto solo perjudicará sus posibilidades de obtener una respuesta útil.
También debes tener en cuenta que el autor del plugin o del tema puede tener una agenda de trabajo muy apretada. También es posible que se encuentre en una zona horaria completamente diferente a la tuya. Teniendo esto en cuenta, es posible que tengas que esperar una respuesta.
Cómo solicitar correctamente soporte para WordPress (plugins y temas comerciales)
Si has pagado por un plugin o tema premium, normalmente puedes obtener soporte profesional de las personas que crearon ese producto.
La mayoría de las empresas disponen de áreas o canales de soporte especiales, como una dirección de correo electrónico o un programa de ayuda.
Por ejemplo, WPForms, MonsterInsights y AIOSEO tienen áreas de soporte especiales.
Cada empresa tiene sus propias normas para obtener soporte.
Cuando tengas una pregunta, es importante que la publiques en el lugar adecuado. Por ejemplo, si una empresa te pide que te pongas en contacto con ella utilizando una dirección de correo electrónico concreta, no le envíes un mensaje en Twitter.
Si no sigues las normas, es posible que el equipo de soporte no vea tu pregunta y no recibas la ayuda que necesitas.
Si no está seguro de cómo solicitar ayuda, visite el sitio web del plugin o del tema. Aquí, busque cualquier enlace que muestre soporte, centro de ayuda, contáctenos o similar.
Muchos sitios web y blogs incluyen enlaces de soporte en sus pies de página.
También puede encontrar estos enlaces en la cabecera del sitio web.
En la siguiente imagen, puede ver que All in One SEO tiene un enlace al “Centro de ayuda” en la parte superior de la página.
Al hacer clic en este enlace, es posible que se le solicite un nombre de usuario y una contraseña.
Esta suele ser la información que proporcionó al comprar este tema o plugin.
Si ha descargado el plugin o tema comercial de un tercero no oficial, no tendrá acceso a soporte profesional.
Teniendo esto en cuenta, deberías comprar siempre tus temas y plugins comerciales de una fuente oficial. Para más información, consulta nuestra guía sobre por qué debes evitar los temas y plugins de WordPress anulados.
Cuando hables con un equipo de soporte profesional, debes seguir las directrices que hemos explicado anteriormente. Que hayas pagado por un producto no significa que puedas ser grosero.
También es una buena idea proporcionar tanta información como sea posible. Incluso puedes hacer una captura de pantalla que muestre el problema. Esta información ayudará al equipo de soporte a entender tu problema y resolverlo lo antes posible.
Cómo solicitar soporte de alojamiento WordPress
Puede que tu problema no sea con un plugin o un tema, sino con tu sitio web en general. Si has intentado resolver el problema pero no lo has conseguido, quizá quieras marcar / comprobar con tu proveedor de alojamiento WordPress qué está pasando.
Puede marcar / comprobar la base de conocimientos del proveedor de alojamiento. Aquí es donde han respondido a muchas preguntas frecuentes acerca de alojamiento, dominios, SSL, etc.
Si utiliza Bluehost, puede visitar su base de conocimientos y escribir un debate relacionado con su problema / conflicto / incidencia. La página mostrará los resultados más relevantes.
Si eso no funciona, las empresas de alojamiento de WordPress suelen tener un servicio de chat en vivo 24/7 con el que puede ponerse en contacto. Estarán encantados de ayudarte con cualquier duda que te surja y de investigar qué está pasando con tu alojamiento y sitio web.
Si utiliza Bluehost, entonces usted puede simplemente acceder a su cuenta de alojamiento y haga clic en el botón de chat en vivo en la esquina inferior derecha de la página para enviar un mensaje a un agente de soporte al cliente. Según nuestra experiencia, suelen responder en menos de 5 minutos.
Consejo adicional: Si todo lo demás falla, obtenga ayuda profesional de WordPress
A veces, el problema en su sitio de WordPress puede ser demasiado difícil de resolver por su cuenta. Si el problema no se resuelve, puede poner en peligro su sitio web. Para los propietarios de negocios en línea, esto puede significar la pérdida de ingresos y clientes.
Si los métodos que hemos comentado antes no ayudan, puede que merezca la pena plantearse pedir ayuda profesional.
Muchos desarrolladores y agencias profesionales de WordPress estarán encantados de ofrecerte asistencia de primera calidad. Como tienen muchos conocimientos técnicos, estarán mucho más equipados para resolver tu problema.
¿No está seguro de a quién contratar? WPBeginner Pro Services es la mejor empresa de desarrollo de WordPress que puede ayudarle con diversos problemas en su sitio, desde la reparación y mantenimiento de sitios hackeados hasta el diseño de sitios web personalizados. Además, ofrecemos precios sencillos y asequibles.
Sólo tiene que visitar la página Servicios y elegir un plan que se adapte a sus necesidades, y nuestro equipo de expertos en WordPress se encargará del resto.
Esperamos que este artículo te haya ayudado a saber cómo solicitar soporte para WordPress y obtenerlo. También puede marcar / comprobar nuestra guía sobre cómo aumentar la velocidad y el rendimiento de WordPress o ver por qué podría beneficiarse del alojamiento gestionado de WordPress.
If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.
Syed Balkhi says
Hey WPBeginner readers,
Did you know you can win exciting prizes by commenting on WPBeginner?
Every month, our top blog commenters will win HUGE rewards, including premium WordPress plugin licenses and cash prizes.
You can get more details about the contest from here.
Start sharing your thoughts below to stand a chance to win!
seema says
Hi,
I have the domain name, bought the hosting space from wordpress.
I started working on creating the theme page etc. But I m stuck in creating my Products section , sub products and uploading picture of each product and their variation.
Totally confused. Read multiple support forums, nothing guides me towards uploading my stuff. kindly help .
thaanks
Seema
Cheyenne says
Could someone tell me where WordPress support lives? Due to some kind of error, I’ve been locked out of my account since I purchased it. I have all my proper receipts (Paypal, WordPress confirmation email etc) but am recieving error messages on every account recovery form. I’ve tried every method of contact I was able to find online, spaced out over the course of a month. It’s super frustrating, and I would be grateful for a nudge in any direction. Thanks
WPBeginner Support says
Hi Cheyenne,
You are probably using WordPress.com. Please see our guide on the difference between self hosted WordPress.org vs free WordPress.com blog.
Administrador
Vivek says
I dont know if i should have asked it here or not.. but i’ve found everywhere, but did not recieve didn’t got a right answer. If someone could please address my query.
How can i make a “news feed” like homepage in wordpress. What i want is a page full of grids/images.
I do not want to create a static homepage. I want to update the images regularly. I do not want to change the layout/size of the grid/images. Only the content. Please help. Appreciate your time.
Ona says
Hello,
My company at the moment is at a loss as to what to do as page keeps coming back with an error whenever we try to log in, so we can’t log in and we’ve tried calling the number in the USA and nobody is answering and we can’t ask for support unless we are logged in.
Please please please help
Best regards
Ona
WPBeginner Support says
Hi Ona,
What does error message say?
Administrador
Jack G says
I’ve got a weird problem. I am no longer able to acces my wp-admin site. It just opens up in a strange version of my site which is how my site looks now when I go to the regular site. Any ideas would be helpful.
Cheers
Jack
WPBeginner Support says
Hi Jack,
Please follow instructions in our WordPress troubleshooting guide to figure out what’s causing the issue.
Administrador
Sara says
Hi
1. How Do I Make The Text Smaller in the Mail Chimp Form? Located here:
2.
3. That is:
a. What code do I insert into the correct file?
b. & where in the file do I put it?
4. As I’m not sure if the relevant file is css or php?
5. Are you able to look at the source code & tell me exactly which file it is?
6. My ideal text size is –> font-size: small
Thanks in advance.
Ron says
I had a young man build a WordPress site for our church, and he did give me some training on how to maintain it. I however cannot seem to get anything done on it. Just changing text or pictures in some of the slideshows seems to be beyond my ability to do. Are there people who are basically on retainer for people like me, to make changes when needed for a reasonable monthly cost? We don’t make a lot of changes, but need them done when we want them to be. My site got created around Easter and so that message is still on my page. It is now approaching Christmas and I would like to update it but can’t seem to recall how to do it, and the person who built it is not available to help me.
Thanks,
Ron
WPBeginner Support says
Hi Ron,
There are many freelancing websites like Upwork, Freelancer, and Fiverr. You can find WordPress developers there that can help you make changes to your website at reasonable rates.
Meanwhile, we will recommend you to keep trying. There is a slight learning curve but once you get past this, you will be able to manage your website without paying anyone. WordPress is used by millions of users and most of its userbase consists of non-techy people who are managing their own websites without much difficulty.
Administrador
Sylvia Mason says
I need a little help. I need to know where to access the code on my home page, to fix the bottom of the middle row. Here is my site: you can easily see what I need to clean up. I have fixed it in the customize Crockett Coon Cap page, but that’s not the real page. I can’t save it from there. Where do I find the code to fix it? I can edit all the other pages, and the side bars on my home page, but not the center column. It’s not in appearance, edit.
Thank you!
Sylvia
Jody Lynn Malone says
Hello, I need help. I know just enough to be dangerous. I have had a blog on WordPress since 2008, when trying to go to my site i couldn’t get in , started another one I need to get rid of the latest one and I can’t get in to the original…I have no idea how I got myself into this mess lol…. Help….
Casey Leichter says
Not a plug-in question, but a sidebar/menu question. Already asked the WP user forum here at UW, and they weren’t able to help. If this isn’t in your bailiwick, that’s fine, but i thought I’d ask.
I created a custom menu and sidebar and for some reason it appears twice in the RH sidebar. I’ve double-checked and, no, I didn’t create two of the same sidebars, so how did the duplicate happen, and how do I get rid of it?
Thanks!
Nikolas Trajkovski says
hi there
i want to build a site with wordpress using plugins etc just like the following examples
i understand the in depth features / database structure of the above examples
is it possible to do this via wordpress if so what plugins would you recommend or what is the best way for me to approach this
i am familiar with wordpress and in the past i have done a few e-commerce sites, but doing something as complex as the above examples is out of my league or might not be
please advise thank you
WPBeginner Support says
It depends on what features you will need and how you will be implementing them. You can make a list of features that you will need and then use Google search to find plugins that can add those features.
Administrador
Kryssie says
So I’ve been all over searching for help and it is very hard to find. Based on what I’ve read, I understand why WP may detest questions and as a result they made sure it will be hell to get in contact with them directly
My site has been down (“This site cannot be found” message) and I contacted my host and was referred back to WP, went to the forums and saw that I have to speak with my domain registrar directly – and now that’s another problem, because how? I’m so overwhelmed.
Can anyone shed some light? Please! I would be so grateful.
Thanks,
Kryssie
Sean Cini says
I’m having a problem that the homepage when I click to edit is returning me to the 404 error page. Can you help me please? 10x
WPBeginner Support says
Please see our guide on how to fix WordPress posts returning 404 error.
Administrador
Muhammad Abdullah says
I am facing wordpress Admin Area Issue. Website is opening fine. But When I try to access Admin area then it takes too much load time and most of the cases timeout problem occurs. I tried to disable all the plugins, changed theme, try to shift website to another server. But the problem is still there. Anyone faced that type of issue. Help plz.
There is no server load or too much traffic issue.
Will says
Thought I’d give this a try
Attempting to generate the following structure for domain and breadcrumb, but might be overthinking it.
domain/page/category/post
With the custom permalink structure – /%category%/%postname%/ – the above example works, but the page is missing from domain and breadcrumb.
Any help on the data structure would be appreciate.
Daniel Joubert says
Good day,
Our WordPress site is for two persons, myself and wife, is it possible to add two Facebook buttons(one for husband one for wife)
Thank you
Daniel
Sid Sirulnick says
I’m a subscriber to Michael Steinman’s JAZZ LIVE blog via AOL email. When I click on his highlighted link to hear audio, I’m taken to the next page, click again on that link for audio, but get nothing. All of my other audio inputs work fine (Amazon,Spotify,YouTube,Netflix, my inboard CD player, etc). Michael suggested I contact you. Can you unravel my mystery. I’m on Windows 7 & using the current updated version of Firefox. I have a fast, well powered Lenovo H530 Desktop.
Thanks.
Sid Sirulnick
PS: My first attempt at sending this to you was via my AOL account. I received an email stating Mail Undeliverable because it was not from verified sender, or words close to tat. I had clicked on the icon I Am Not a Robot, as instructed before hitting submit, & was still blocked. If you get this, please respond to my AOL address…
WPBeginner Support says
Seems like the blog you are trying to subscribe is hosted on WordPress.com a blog hosting service. They have their own support forums where you can get help with this issue.
Administrador
Janice Johnson says
NEVER MIND!
I fixed it myself. All is okay, except I am embarrassed.
Janice
Janice Johnson says
I am about to give up entirely, although I have 4 WP.con blogs that I have been running very successfully. Now I am stumped on my latest, and what will be, I believe, my most important blog.
It is “The Seventh Tango”
Everything was going along great until, somehow, I inadvertently labeled it as “private,” rather than “public.” So now, when I go there, I am informed that “the owner” has made it private, so I am asked to enter the user name and password. Well, I screwed up somehow and gave the wrong password. And there I remain stuck. I have created new passwords two or three times, and none of them work. I’m sure I am doing upteen things wrong, but I am, well, old, and my hands get shakier, the more I try.
End of story.
Please help me. My head wants so much to be pounded against the wall. ;- O
Janice Johnson says
NEVER MIND!
I’m back. A few minutes ago, I tried one more time to create a new password (this time via one of my other blogs, this one public) using the same user ID, and it worked this time. All is okay, except that I am embarrassed for taking up your time. Sorry.
Janice
Shubham says
Hi there,
I want want to ask a question to wp beginne. So where do i ask …..
Can anybody help please…!
Geoffrey Mwangi says
Hallo, I am trying to create a wordpress website where members can register, then recruit other people to work under them where they register under the person. The website also needs to have a way for members to keep track of people registered under them, the problem is that i don’t know where to start and what plugins to use.. any help will be highly appreciated.
sam says
Hi
Thanks for providing such a wonderful information.
If you allow i would like to ask a short question.
I have created a twenty fifteen child theme but i am still wondering what is the best method to
add style sheets to that, like i know there are two methods using enqueue or giving it’s link in
header.php file. But i really want to know the difference between theme and if you can please
tell me what is better option to use ?
Best regards
Sam
Charles Azong says
Hi all, good day. I’m new to WordPress and have been trying to set it up on my laptop. My local server is wamp and my operating system is is Windows 10.
I have successfully setup wamp and found it running great.
My problem is setting up WordPress but that isn’t going well. I have the worpress folder in wamp/www folder and has edited the wp-config.php but when I try to load the welcome page of WordPress I get this
( ! ) Parse error: syntax error, unexpected ‘define’ (T_STRING) in C:\wamp\www\wordpress\wp-config.php on line 32
Call Stack
# Time Memory Function Location
1 0.0005 128784 {main}( ) …\index.php:0
2 0.0008 130712 require( ‘C:\wamp\www\wordpress\wp-blog-header.php’ ) …\index.php:17
3 0.0013 143248 require_once( ‘C:\wamp\www\wordpress\wp-load.php’ ) …\wp-blog-header.php:13
This is a copy of my config file
Can I know where I'm going wrong?
Thanks
WPBeginner Support says
You are missing a semi colon at the end of line 29. Yours is:
define(‘DB_PASSWORD’)
It should be:
define(‘DB_PASSWORD’);
Administrador
sudhakar says
sir i want to remove my default sliders in my theme and i want to insert master slider plugin or other plugin help me how to remove default sliders and to make the other plugin sliders in my website
WPBeginner Support says
Please contact your theme developer and ask them how to remove default sliders.
Administrador
Danny says
I need help I changed something in my admin and now I cannot log into admin I have tried .php but the internal server error comes up how can I get into the admin so I can remove what I did wrong please help
Peter says
I have a really long WP page that I edit in wp-admin. All of a sudden, it is very slow to edit. When I go to make a change, I have to wait for the cursor to start flashing, and then when I go to edit, I can only type a few letters before it stops. Then, I have to wait for the cursor to flash again, before I can continue with the edit.
Thanks.
Peter
Ralph says
Hi, i have gone through the section on menus in the official WP documentation but not found the answer to my question. I have more than one question but all would be answered by me finding out where/how in WP a menu item link be changed.
1. A link to a page might be changed to a link to an external site.
2. A link to a page might be changed to null by replacing the link with # ( Example: a main menu item with a drop down of sub menu items might not link to a page (as is quite common on websites).
I don’t to want to create a custom menu.
I don’t want to create a new menu item. I simply want to know how to change an existing link that takes a user somewhere when a menu item is clicked.
Any help is appreciated!
WP 4.5.2 (Self hosted)
Valerie Lynn says
Hello! I recently checked my blog and it shows numbers in blue by the Facebook button. What does this mean? Please let me know! Thank you!!
Alexis says
Hi so I’m new to all this and I’ve basically gotten everything down so far but I’m just wondering if there is a way to add a background color to a widget? Just a plain white one. The internet keeps saying to do this and that code but I have no idea how. Any suggestions? Thank you!
WPBeginner Support says
See our guide on how to add custom styles to WordPress widgets.
Administrador
Munira says
Hi, we have a non-profit website using a free WordPress platform. For whatever reason, we can never get it to look right and put properly placed images etc. Getting support or filtering through massive forum topics has been daunting for a tiny staff! Have spent a lot of time and do enjoy playing around with it, but it’s not coming out like we hope! We don’t have a tech team – you’re reading it!
Help.
Chris says
Hello
What a useful article – thank you.
I am a relatively inexperienced WP user and am struggling to find an answer to my questions, despite searching! (1) I need to create a page which is not visible in the menu structure and can only be accessed by clicking a link. Can you help me with this? (2) The add link button seems to no longer work for me! I guess I could try to add using HTML, but…….
Man y thanks in advance to any one who can help me!
WPBeginner Support says
It seems like your menu is set to automatically display any new pages you create. You can easily change that by manually creating a navigation menu. Make sure that the box next to ‘Auto add pages’ is unchecked. After that only the pages you add to the menu will appear in menu.
Administrador
Jonathan Harris says
Hi – I hope this is the right place to seek advice. I’m trying to launch this website:
While building the site, I had my Visibility set to “Discourage search engines from indexing the site.” A few days ago I changed that to “Allow search engines to index this site.” But now trying to Google the site by name, “Los Papeles de Joaquin Saura” or just by “Joaquin Saura” doesn’t find it. If I type the full web address, or just , the site comes does come up, but in a very unsatisfactory way. The google search result says:
joaquin saura – WordPress.com
joaquinsaura.wordpress.com/ – Translate this page
A description for this result is not available because of this site’s robots.txt – learn more.
The “robots.txt” link was completely unintelligible to me. I read the “learn more,” but I still don’t know what I need to do to (1) add descriptive information for the search result and (2) get the site to come up in searches properly in the first place.
Thanks for any help. You’re welcome to go in and poke around.
Jonathan
WPBeginner Support says
Removing the option Discourage search engines from indexing the site will allow search engines to index your site. Sometimes it may take them a while to properly display your site in search results. Robots.txt is a special file which is used to tell search engines how to index your site. You can find it in your site’s root folder.
Administrador
tori says
I have my site on the Twenty Twelve theme. I would like to switch it to something like Genesis or DeliPress. But I am afraid of losing rankings or having permalinks change (people told me both these things can happen). Is there a way to know what would happen from changing a theme?
Thanks!
Jorge says
Hi! I’ve been using wordpress for my non-profit organization for a couple of years now. Two days ago I updated a few plug-ins and the site crashed. I deactivated all plug-ins and slowly was able to get the site up (more or less), by activating plug-ins one by one in order to find the updates that were causing the crash. However, now that the site is back up, I am unable to publish new pages. I can save drafts and preview the new pages with no problem. But when I go to publish them, the small round “clock” icon starts to turn, but the pages never publish and the icon never finishes “turning”. Any suggestions on what I could do? Thanks in advance.
Hala says
HI
I have a website, suddenly on top of its left side a text(page content) is showing on each page , could you pleae how to get rid of this
WPBeginner Support says
Most likely due to a missing closing tag in HTML or PHP. Take a look at different template files in your theme. Press CTRL+F to search for ‘page content’ and see if you are missing closing an HTML or PHP tag around it. Backup your theme before you make any changes to it.
Administrador
Shilpa Patel says
I’m a complete novice and have been blogging my way through designing my Woocomerce site.
It’s a flower shop site and I need to have some sort of date picker tool. For example, certain delivery dates blocked out for specific products and the ability to pick same day delivery for other products.
Anand says
1-click Use in WordPress
I did only this code on my page to get posts, and then when i try to add another codes the page read it, therefore read my code as a post and stays with blank spaces in page
Anand says
So how can i erase that blank space and separates code and posts
WPBeginner Support says
You should use WP_Query class instead.
Administrador
Jim Somers says
When I try to open the tab (Chrome) for my blog, it does not open. I get the following message:
“Parse error: syntax error, unexpected ‘/’ in /home4/jimbob44/public_html/example.com/wp-blog-header.php on line 9”
This has happened before. I cannot find anything relating to this topic in any forum.
LInda Milroy says
Hi,
i have a wordpress bog and woo commerce site where I sell some paper crafting supplies
I am unhappy with a few thing on the store part of it and don’t know how to change it or if it can be changed.
1. over top of each of my products upper top there is a small white rectangular shape that inhibits the ability to see the whole product. Annoying as heck.
2. the list of companies I carry products from needs to be on the home page but the customer has to click on the shop and then click on one of the choices before they actually get to see the whole list of products carries. I don’t know what to do.
Any help I an get is greatly appreciated. The store address is if you want to take a look.
thanks
Omar Macias says
I purchased a theme and the author doesn’t seem to respond to anyone any kind of support question since 11 months ago. I just made a post on the WordPress.org supoort forums. I hope someone could help.
Thanks.
Miguel Bejarano says
Good morning.
I work for CIDHAC (Centro Infantil de Desarrollo Humano)
Many years ago (2008), somebody help us to create a page. He created the WordPress account and the content; and he did it with his own personal email and his own passwords.
He left the job in the same year (2008) and he never gave us any data. We don’t want that content because is bad, is not new, is not the logo anymore, etc, etc.
How do we can to delete / remove the page or account?
At least, How do we can change the content of page?
Thanks for your help
WPBeginner Support says
Please contact WordPress.com support.
Administrador
WPBeginner Staff says
It is not recommended to edit plugins because when a newer version of plugin comes it will replace your changes.
If you have sufficient skills then you can fork a plugin with a different name and then make your changes.
Aradhana Saha says
If I update a plugin in my wordpress website, will the site be ok?
Awn says
Hello,
It would be so nice of you, if you consider adding rtl support to the plugin: Floating Social Bar
Stephanie Rosendahl says
Excellent!
abdullah says
hi
i need popup plugin which shows at the end of page or post would some one now about it name of plugin which is free
help me plz
Leslie Bogaerts says
Great article. As someone who tries to help others when they find themselves in trouble, I know how important it is to give as much information as possible right from the start. I hope this article is seen by a lot of people who may need it.
Ann Courtney says
A very useful post. I am a complete novice and find, s you rightly say, the amount of information overwhelming and often don’t know where to start – not that I’ve had many problems!
Jupiter Jim says
Syed Balkhi (or whoever actually wrote this blog post),
Oh my Gosh I love this post!!!! I have a blog with tons of free WordPress Video Tutorials and so people often ask me questions.
Most people are very respectful and thankful. Nobody has been negative so far (because I do not have as many blog followers as you do and have not been around as long as you have). However, it would be nice if people would realize that they can get their questions answered much more accurately by the person who actually designed the free theme or plugin they are using.
And while people have always been respectful in asking for my help, it would really help me if they gave me as much information as possible about their site / problem and tried to troubleshoot the problem themselves, so I can more quickly zero in on the problem myself.
As my list of blog followers grows, I can see more of these issues arising as more and more people seek out my help online. I will be referring them to this blog post.
P.S. I used to work on the phone in customer service many years ago. People that were nice to me got great service. I would make an extra effort to solve their problem. People that acted like condescending asshats — not so much. LOL
Jon Pedlow says
Great post! I must add to the trouble shooting that a VERY common issue is just simply cache related. Clear your cache and hey presto you can now see your changes. (If your not sure on how to do this, Google for “Clear Cache + Hard Refresh”)
Editorial Staff says
Nice tip. Updated the article.
Administrador