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How to Add a Frequently Asked Questions – FAQs section in WordPress

When launching a new product or website, you may need to add a FAQs section in WordPress. You can add a new page with all the frequently asked questions (FAQs), but in most cases FAQs grows as your product evolves and as your customer base grows. This is when you will need a proper way to manage FAQs in your WordPress site. In this article, we will show you how to add a frequently asked questions – FAQs section in WordPress.

Adding FAQs section in WordPress

Basic Method

The basic method would be where you just create a page or a post in WordPress and list all the FAQs there. If you only have a handful of items, then this is the method for you. Stop reading this article now.

For those of you who want to create an elaborate FAQs section in WordPress, keep on reading.

Video Tutorial

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If you don’t like the video or need more instructions, then continue reading.

Adding a FAQ Manager in WordPress

First thing you need to do is install and activate the Quick and Easy FAQs plugin. Upon installation, the plugin will add a new FAQs section in your WordPress admin menu.

You will need to visit FAQs » Add New to add your first frequently asked question. The FAQ editor looks very much like post editor.

Adding a new FAQ

Add the question in the title field and answer in the post edit area. On your right hand column, you will notice the FAQ Groups box. These groups are like categories in WordPress posts. You can use groups to sort questions into topics or sections.

Once you are done, click on the publish button, and repeat the process for all other frequently asked questions you want to add.

After you have a few FAQs, it is time to display them on your website.

Displaying FAQs on Your WordPress Site

You can easily display FAQs using the shortcode in a new page titled frequently asked questions, or you can add it to any WordPress post or page. Quick and Easy FAQs plugin comes with multiple display options.

Display FAQs in a List Style

This option displays FAQs in a plain list where questions are listed at the top and users can scroll up and down on the page by clicking on a question to see its answer below.

Shortcode: [faqs]

List style FAQs

2. Display FAQs in Toggle or Accordian

This option allows you to display FAQs in jQuery Toggle or Accordian style. A question will expand when a user clicks on it.

Shortcode: [faqs style=”toggle”]

Toggle style FAQs

Take a look at the plugin’s website for a full list of shortcode parameters.

Changing The Appearance of FAQs

The plugin relies on your theme’s colors and fonts to display the basic FAQs list. You can change its display in your theme’s stylesheet using CSS.

However if you are unfamiliar with the CSS, then you can use a plugin like CSS Hero to change any style in your WordPress theme.

This plugin uses a built-in stylesheet to control the appearance of FAQs in toggle style. It also provides an easy user interface to change colors of your FAQs. Simply go to Plugins » Quick and Easy FAQs to change the default colors.

Change colors of your FAQs

First you need to select custom colors for ‘FAQs toggle colors’ option. After that you can simply choose the colors you want to use for each item.

Don’t forget to click on the save changes button to store your settings.

Change Display Order for FAQs

By default, the plugin shows the most recent question on top. Here is how you can change the FAQ display order and rearrange questions in anyway you want.

First thing you need to do is install and activate Post Types Order plugin. Upon activation, go to Settings » Post Types Order page.

Post type order settings

First you need to select show next to FAQ and then select administrator next to the option ‘Minimum Level to use this plugin’.

Click on the save changes button to store your settings.

Now you need to visit FAQs » Re-Order page. Simply drag and drop FAQ titles to rearrange them in the order you want to display them.

Rearranging FAQ display order

Don’t forget to click on the update button to store your settings. That’s all, you can now visit your FAQs page to see your FAQs in the new order.

We hope this article helped you add a frequently asked questions (FAQs) section in WordPress. You may also want to see our tutorial on how to add rotating testimonials in WordPress.

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Reader Interactions

27 CommentsLeave a Reply

  1. Is there a specific H (Heading) tag in FAQ – as H2 – so that it shows up in Google SERP?

  2. Hi there, is there a way to disable the “Back To Index” located underneath each answer? Thank you

  3. I followed the youtube video but my questions are not grouped, they’re all listed as shown above. Is it possible to group the questions as I have 80 questions in 6 groupings. Thank you.

    • You would want to go to the plugin’s page and use the filter modifier for the shortcode

      Admin

  4. today then i searched for the given plugin i found a message on their page that “This plugin was closed on October 19, 2018 and is no longer available for download.”

    it their any alternative for the given Topic?
    please let me know

    • It appears the plugin was temporarily disabled due to an issue and the plugin author is working on fixing it at the moment.

      Admin

  5. What will happen to the FAQs if later I disable this plugin? Will it make the FAQs url inactive and show 404 error?

  6. Quick and Easy FAQs used to be fine, but recently it’s broken (at least on my site). It doesn’t seem easy to get support, so I’m hoping to find another solution. That’s how come I found this article, but sadly I still found it pointing at the solution which no longer works for me.

  7. I have more than one FAQ Pages, for a different type of services. Is it possible to display different FAQs in different categories?

  8. Hi! Thanks for your great tips! Your help has been invaluable!

    I would like to ask about how this plugin affects the SEO of a given page.

    I am using SEO by YOAST and it tells me that i only have 3 words while the minimum is 300.

    My FAQs are a lot more than 300 words but it seems that the yoast plugin doesn’t see that.

    It makes me think it has a point, since the only actual content of the page is the FAQs plugin shortcode and not actual text….

    So will this be what the google’s search engine see and rank my page low? Does this plugin hurt my SEO score?

    Thanks in advance, keep up the great work you do!

      • Hello sir, i am adding FAQ section in my site to get noticed in search engines, so that i can rank on those questions, is this plugin seo friendly?, and will help me gain rankings?
        Thanks in advance

  9. Loved the tutorial

    What if I need to put different FAQs on different pages? Can that be done?

    Thanks

    Mark

    • Yes, it can be done by shorting each FAQ in a specific category.

      Each category can have any number of FAQs and only one shortcode so you can have different FAQs everywhere you like!

  10. This all seemed to work, but when I click on the FAQ, expecting it to scroll down to the question, it just goes to the top of the page. However, if I scroll down, the ‘back to index’ links work fine.

    Any suggestions?

  11. Did not work for me.
    I am using Free version of Storefront theme. All I am getting after publishing the page is this:
    “[faq_accordion]”

    Am i doing something wrong.

    I pasted the above shortcode in text mode in my faq page.

  12. Hi

    I have done all of the steps but once I add the short code in it does not use any of the styles/features. It just shows the questions and lists. Even if I put in [faqs style=”toggle”]..

    Could you let me know why ?

    • Ok sorry I have got this working…

      for some reason now it doesnt open up the answers? it just links to the home page ?

      • This could be due to copy & paste.
        Correct from
        [faqs style=”toggle”]
        to
        [faqs style=”toggle”]
        (note the quotation marks)

  13. Great tutorial, but it only applies to WordPress.org, not WordPress.com.

    Is there any way to build a FAQ page on WordPress.com?

  14. Hi
    I uploaded this plugin and added my faqs but when i tried to add the shortcode into a text widget in my footer it just displays the shortcode instead of the actual faqs. i cant find a solution in the support forum.

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