Siteground is one of the most recommended WordPress hosting companies. They are known for their top-notch customer support, reliable, and fast hosting plans. Their WordPress optimized hosting includes everything you’ll need to create and grow a successful website or blog. Read our complete SiteGround review to find out if SiteGround is the right host for you.
In this detailed SiteGround review, we’ll put their promises to test. These are the areas we will look into:
- Performance: Speed is crucial for the success of any website. How fast will your website load with SiteGround?
- Reliability: Will your website be available 24/7/365 without facing any downtime?
- Customer Support: Can you count on their customer support?
- Features: Do they offer all the features and tools you’ll need to build your website?
- Pricing: How much it would cost you? Are there any SiteGround deals that can save you money?
This is a comprehensive SiteGround review with a detailed analysis of SiteGround’s hosting service. If you don’t want to read the full hosting review, here is the quick scorecard with our verdict right below it.
|SiteGround Review Summary|
|Average load time||491 ms|
|Average response time||137 ms|
|Support||Phone / Live Chat / Knowledge base|
|Start with SiteGround|
Bottom line: We found SiteGround to be noticeably faster and extremely reliable. Their hosting plans are flexible, and their customer support is one of the best in the industry.
That’s why we’ve chosen to recommend SiteGround as one of the best WordPress hosting companies.
Now let’s dive into our detailed SiteGround review so that you can see how we reached that conclusion and decide for yourself.
Siteground was founded in 2004, and since then it has grown into one of the most well known hosting companies.
It is headquartered in Sofia, Bulgaria with offices in 4 locations and data centers in three continents. Today, the company has more than 500 employees and hosts more than 2,000,000 domains.
Pros and Cons of SiteGround
Each hosting company has its own pros and cons. Some advantages can overshadow the disadvantages, but some cons can be a total deal-breaker for your individual needs.
Before making a decision, you may want to review these SiteGround pros and cons.
Here are some of the advantages that make SiteGround one of the top-rated hosting companies in the world.
- Super fast servers: All SiteGround servers are highly optimized for speed. They use Google Cloud platform for all new customers which is one of the fastest platforms on the market.
- Top Notch Customer Support: Their customer support is amazing to say the least. They offer 24/7 phone support, live chat, and ticket based support.
- Free CDN and SSL They offer instant setup of Cloudflare’s free CDN and free SSL certificate from Let’s Encrypt.
- Multiple Server Locations They have data centers in three continents. You can choose the location you prefer during signup.
As we mentioned earlier, there are some downsides to every hosting company. The following are some disadvantages of choosing SiteGround as your host.
- Limited Storage: Their plans come with fixed storage. However, this storage is quite large, and if you are just starting out, then you will most likely never need extra storage.
- Higher fee for monthly billing: The hosting service gets expensive if you choose monthly billing. But if you sign up for a longer billing period, then you’ll get bigger discount and a lower rate. They offer a 30-day money-back guarantee anyway, so it’s a good idea to choose a longer billing period when you sign up.
While price often plays a significant role when choosing a web host, you cannot compromise on performance.
This is why we decided to run our own tests to thoroughly review SiteGround’s performance.
SiteGround Speed Test Results
Speed is one of the most important performance metric that you should look for. A faster website offers good user experience and boosts your SEO at the same time.
In fact, a single second delay can cause a 7% decrease in conversions, 11% fewer page views, and a 16% decrease in customer satisfaction.
We created a WordPress powered test site on SiteGround and filled it with dummy content for theme development with images.
After that, we used Pingdom’s website speed test tool to run our tests. These were the results we got:
As you can see, our test site loaded in less than a second (491 ms to be precise) with a performance score of 94.
This is incredible, but this website had almost no traffic so the Pingdom test alone is not sufficient.
To test how SiteGround servers would respond to increased traffic, we used a tool called K6 (formerly LaodImpact).
This tool gradually sends up to 100 users to see how the server would respond to increased traffic from multiple connections.
You can see the results in the chart below:
The green line is the number of active virtual users on the site, and the blue line is the server response time. SiteGround performed consistently throughout the test without any hiccups.
This test shows that if you are looking for a really fast website, then SiteGround can be a perfect choice for you.
One of the reasons why SiteGround performed extremely well in these performance tests is because of the recent innovations they’ve added.
Almost all SiteGround servers are now hosted on the Google Cloud Platform. They’ve also added UltraFast PHP and created a custom WordPress plugin for optimization (SG Optimizer) which really puts them in a premium web hosting category.
Typically, websites hosted on shared hosting account slow down a bit during top traffic hours. That’s because your site is sharing resources with other websites on that server.
Most shared hosting companies automatically kill the server process if your site is taking too many resources. This causes downtime on your website.
We tested our SiteGround site for the downtime and got 100% uptime result.
SiteGround Server Response Time
Your website’s content has a huge impact on page load time. For example, if you have high-resolution images on a page, then it will significantly increase the overall page load time.
This means that speed test results may not accurately reflect how fast your hosting server really is.
Instead of analyzing page load time alone, we decided to test the actual server response time as well.
To do this we used a tool called Bitcatcha. It ignores page content, and only tests the response time of the server.
Bitcatcha also gives you average loading speed from different global locations. The speed for each location is measured three separate times, and then the results are averaged.
Take a look at the results in the screenshot below.
As you can see, SiteGround is a great choice if your target audience is mostly located in the United States. The server responded in a fraction of a second in the United States.
It responded within less than a second for all locations.
SiteGround also allows you to change your server location and you can choose a datacenter closer to your target audience for even better response times in that particular region.
SiteGround Hosting Plans and Features
SiteGround offers shared hosting, WordPress hosting, cloud hosting, and dedicated hosting plans. If you are just starting out, then their shared hosting plans would be a perfect fit for your needs. However, your site will eventually grow, and you want to make sure that they have other plans that you can upgrade to.
Let’s check out SiteGround’s hosting plans and their features.
- Shared hosting: Shared hosting is recommended for new websites, bloggers, small business website or a startup online store. It is suitable for low-traffic websites as you will be sharing resources with other websites hosted on the server.
- WordPress hosting: This plan is WordPress optimized version of their shared hosting plan. It comes with SiteGround’s in-house WordPress optimizations to improve performance of your website. See SiteGround WordPress hosting.
- WooCommerce hosting: This plan is WooCommerce optimized version of their shared hosting plan. It includes SiteGround’s optimizations which greatly improve the performance of your online store. See SiteGround WooCommerce hosting.
- Cloud hosting: Cloud hosting plans provide a flexible upgrade to shared hosting solution. It allows you to use resources of cloud architecture including multiple cores CPU and bandwidth . It is suitable for growing websites, popular blogs, or businesses. It can also be an upgrade over VPS and traditional dedicated servers. See SiteGround Cloud hosting.
WPBeginner website is hosted on SiteGround’s Enterprise hosting infrastructure which is an enhanced version of their Cloud platform for large sites.
Breakdown of SiteGround’s Shared Hosting Plans
SiteGround’s shared hosting options are the best way to build a new website. Their shared hosting packages are available in three levels to match different budgets.
- Startup: This plan is limited to hosting one website. It includes 10 GB disk space and is suitable for hosting a website having 10,000 monthly visitors. You’ll also get all essential features like 1-click WordPress install, free setup, website transfer, daily backups, built-in caching (SuperCacher), free CDN, free SSL, and more.
- GrowBig: The GrowBig plan lets you host unlimited websites. It comes with 20 GB disk space and is suitable for hosting websites having 25,000 monthly visits. You’ll get all the features of the Startup plan, plus you’ll get premium features like ultrafast PHP for even faster speed, on-demand backups, easy Staging tool, and option to add collaborators to your sites.
- GoGeek: GoGeek plan is suitable for eCommerce websites. It can handle websites having 100,000 monthly visitors. In addition to all GrowBig’s features, you’ll get access to priority support, more server resources, advanced features like one-click git repo creation, and option to manage white-label clients to your sites.
Each Siteground plan comes with faster disk storage, email accounts, support for Cloudflare free content delivery network, and Let’s Encrypt free SSL certificate.
They also include several popular WordPress plugins like WPForms, OptinMonster, and All in One SEO to help you improve your website rankings.
SiteGround Support and Customer Service
You’ll see high praise for SiteGround’s customer support service everywhere. Their support team is remarkably good at offering quick, helpful, and knowledgeable support to their customers.
Their customer support includes 24/7 phone, live chat, and ticket-based email support. Their phone and live chat response times are almost instant. Email-based tickets get the first response within less than 10 minutes.
For users who prefer to fix things on their own, SiteGround offers a large collection of knowledge base articles with screenshots, videos, tutorials, and guides.
Since we use SiteGround to host several of our websites, we can say with confidence that their support staff is very knowledgeable.
Conclusion: Is SiteGround the Right Choice for You?
After reading our detailed SiteGround review, you might be wondering if SiteGround is the best web hosting company for your website?
If you want fast and reliable web hosting provider with great customer support, then SiteGround is perfect for you. They have hosting plans for every budget and each plan comes with great set of features.
All their shared hosting plans include SSD storage, site tools, easy setup of Let’s Encrypt free SSL and Cloudflare CDN service, 1-click WordPress installer, and free migration. Built-in security features protect your website against malware and you can add additional protection by turning on Cloudflare CDN functionality.
If you are just starting a website for the first time, then you will certainly appreciate SiteGround’s customer support.
Ready to get started with SiteGround? Click here to choose your hosting plan today.
WPBeginner users get an exclusive 70% off discount and free SSL with our SiteGround coupon code.
All you have to do is click on this link to purchase. The discount will be applied automatically.
Frequently Asked Questions about SiteGround Hosting
In this detailed SiteGround review we looked at all aspects of their hosting services. The following are some of the most frequently asked questions about SiteGround that we are asked by our users.
1. Where are SiteGround servers located?
SiteGround servers are located in the United States, Europe, and Singapore. You can choose the server location during sign up.
2. Why choose SiteGround for WordPress hosting?
SiteGround offers a highly optimized WordPress hosting platform. Each plan includes its own in-house security features and WordPress tweaks that boost your WordPress site speed and performance.
You can easily set up a WordPress website with their 1-click WordPress installation. You can also move existing WordPress websites using the SiteGround Migrator plugin.
This is why SiteGround is an officially recommended hosting provider for WordPress users.
3. Does SiteGround support WooCommerce?
SiteGround specializes in WordPress and WooCommerce hosting. If you are building a WooCommerce store then you can rely on SiteGround’s optimizations for consistent performance and reliability.
They are one of the top WooCommerce hosting providers and make it super easy to start an online store without any special technical skills.
4. Does SiteGround offer a website builder?
No, SiteGround does not offer its own site builder. That’s because they want users to have the option to pick the best website builder for their needs.
This is why they allow you to easily install WordPress, Joomla, Drupal, Magento, Weebly, and many other site builder platforms.
On the SiteGround platform, you can also create unlimited web pages without any restrictions.
5. Does SiteGround offer cPanel hosting?
No, SiteGround no longer offers cPanel hosting. Once cPanel raised their licensing fees, SiteGround decided to remove cPanel hosting and instead built a far superior web hosting control panel for both beginners and advanced users. This allows them to offer managed WordPress hosting-like features without the high costs.
6. Is SiteGround better than Bluehost?
SiteGround and Bluehost used to offer the same features, but with the recent innovations, SiteGround has significantly improved its hosting technology.
When it comes to overall performance, technology infrastructure, and support quality, SiteGround is better than Bluehost. However, with all this innovation, SiteGround pricing is significantly higher.
So when it comes to pricing, Bluehost is better than SiteGround because not only is it 50% cheaper, but they also offer a free domain name with each account.
For more details, see our honest comparison of SiteGround vs Bluehost vs WP Engine.
7. How does SiteGround compare with other hosting providers?
Readers often ask us how does SiteGround compares with GoDaddy, HostGator, GreenGeeks, DreamHost, A2 Hosting, and other web hosting services.
They all used to provide similar features and technology, but over the last year, SiteGround has really stepped up its innovation.
With all the managed WordPress hosting features, Google Cloud infrastructure, and custom performance optimization, SiteGround is now in a class of its own with their premium hosting.
8. Does SiteGround offer free domain name?
Yes, SiteGround offers a free domain name. You can register a new domain name during sign up or you can use a domain name you already own. You can also buy a domain name from another registrar and point it to your SiteGround account.
9. Can I cancel my SiteGround account and get a refund?
SiteGround offers a 30-day money-back guarantee with all their shared plans. You can try out their services during this period. You are eligible for a refund if you cancel your account during this period. However, domain name registrations are non-refundable.
10. Which SiteGround plan is best for me?
Each SiteGround plan has different server resources. However, if you are just starting out then their Startup plan would be perfect for that. You can upgrade at any time if you need more resources. Choose your SiteGround plan to get started.
4,958 SiteGround User Reviews
Vipul Gupta says
SiteGround customer service is amazing. It is the best hosting company. It is the only one I would ever consider using. Really Superb…
John Kawas says
Simply the best support anywhere! Thank you so much!
Pippa Davies says
Just had fast and incredibly helpful support from Ivan at SiteGround this afternoon – they are excellent in my experience
Perfect guys! Thanks!
I’m a reasonably advanced user (20+ WordPress installs, a dozen addon domains and a couple of APIs), so when I need support, it’s usually for something a little more challenging that a Google search didn’t solve!! Every time I contact SiteGround support by chat, I get someone who understands the issue quickly and either points me in the right direction or offers to solve the issue for me.
The hosting is always solid (I use a couple of monitors to check uptime), and package features are comparable or better than others. Since the support has been so great, switching from my old provider of 10+ years was a pretty easy decision. It’s been over a year, and I’m now switching my friends over as well.
Here’s hoping the service stays this good (and so well priced) so I don’t need to change for another 10 years! Well done SiteGround, keep it up
Lee Branch says
SiteGround are awesome! Have recently switched from WPEngine as SiteGround outperform them not just on price, but also on site speed and performance, hosting features and flexibility (i.e. adding non-WordPress software which WPEngine doesn’t allow) and great support. WPEngine are great too, so SiteGround has set the bar really high!
mohamed ajmal says
Excellent service for hosting and domain ,because when ever have the issue ,it support immediately and good response.
Fantastic amazing support service. Very helpful and a tribute to SiteGround!
Tesfalem Idris says
Ever ready Server and the support ………….. Keep it up!
John Tanner says
Their email is flaky at best, and at times terrible. I’ve had no end of trouble, not least that my sites keep going down because of too many open IMAP connections. If you need more than one email address, or more than one client (eg a phone, a desktop and a laptop) you will quickly have too many IMAP requests. They offer technical solutions, none of which work and they refuse to take any responsibility. They fob you off. So your email doesn’t work and your sites are down.
They recommended I switch from a £6 a month scheme to one that costs £36 in order to get decent email. That’s bait and switch if you ask me. they don’t deserve all these glowing reports. I wonder how they got here…
Linda MacDonald says
Unfortunately, I have to agree. The support team is quick to respond, but I haven’t had one decent, helpful reply. E.g. when all my ALL my page breaks disappeared, they where quick to reply, but ended up recommending that I seek a professional word press expert. So I did, and the problem was resolved in a matter of minutes, but at a high cost. And this is annoying considering that I did not purchase the cheapest hosting solution. It’s disappointing.
I switched to SiteGround several months ago. Cannot express my satisfaction with them adequately. Chat is ALWAYS available and fast. Every level of service is prompt, clear, professional. Worth every penny for my plan, and have not been down or compromised on any of my sites even once so far. Absolutely thrilled with SiteGround, more so than any other hosting company I have ever used (and I’ve used several).
Qi Mu says
I opened a ticket, and within five minutes I got a perfect answer. I am very happy with SiteGround.
Just getting moved over from Site5 hosting. Siteground so provided me with excellent customer service and the security I need. Site5 would give me open promises that never materialize in over 2 years with copy and paste answers to support questions. I am looking forward to many years with Siteground and the price is right on. Thank you
Great guys very helpfull
Their are two things we can apply to every market, whether it be hosting services or selling running a spa…”Deliverables” or “Outcomes” Deliverables come and go, but outcomes create experiences, memories & returns.
Siteground is an example of an “Outcome”, meaning an experience that brings peace of mind and comfort in knowing that no matter what the issue, you not only can count on their team, you know that in the end, the outcome has either solved your issue or guided you in the right direction.
Pete Perry says
Always the best support. Glad I chose you guys and looking forward to doing more and more business!
Carlos Cruz says
Amazing servers and support!
Rod Ward says
I’ve used many hosting services in my time but I have NEVER found one as good as SiteGround.
One thing REALLY I appreciate is that I can get instant access to technical help at any time of the day or nite…and they ACTUALLY SPEAK ENGLISH! Not only that, they DO know their stuff. ‘
I’ve had only a few technical issues since I went with SiteGround and most were my own fault. But their technicians were able to resolve most of these issues in minutes.
I could NOT recommend them highly enough.
Jon Rousseau says
Not expensive, worry free backups, fast as hell servers (100% up-time in 2014 & 2015), configured correctly for Magento and other heavy CMS, they develop their own plugins and extensions for CMS, to name just a few benefits of the many…
However, they REALLY shine in customer service. These guys will literally bend over backward to help you solve your problem, and they aren’t like GoDaddy or 1&1 and assume it’s all your fault right off the bat.
They also aren’t money driven! They care more about YOUR online presence than if they get paid on time or not. A company that values the customer more than profits shows what kind of culture they have. (per the conversation I JUST had with customer service)
Personally, I would LOVE to work for these guys someday. I recommend these guys to all of my clients.
R Chrtz says
The best! Seriously the best. I have been a long time customer with 1and1 but have found their support to be completely inadequate lately. I contact them with issues and they are never any help. But siteground always gives me instant support from real experts. They have solved issues that I had before in no time. You get so much more flexibility with your servers than 1and1 allows with even a dedicated plan. Just knowing I can contact them and get genuine help has brought me and my business so much relief. Thank you siteground!
I’d like to thank you and your entire team, for helping our team out in putting up our website. You guys are doing great job and I truly appreciate the support from SiteGround.
I feel extremely happy about my decision of going ahead with SiteGround to host our website.
Thanks and have a good day,
Any problem I had was solved out quick and efficient with ‘live chat’. Very friendly staff, professional. Very happy with SiteGround services.
I have used a few hosts but Siteground support is THE BEST. Always helpful and friendly I cannot endorse them enough. They go that extra mile, other hosts could learn from them how to offer real support
Customer support is incredibly fast and very friendly. Been with them for over a year and every time I’ve contacted them (usually chat or email) I get immediate assistance.
No kidding this is the BEST support I’ve EVER tried.
It’s AMAZING ! People always keen to help with kindness and excellent advices.
Matt Harris says
Blazing fast and superb technical support on LIVE CHAT today. Thanks!
Their response time is very quick, and I have yet to present them with a problem that they couldn’t fix. Kudos to them for excellent service! I’m glad that I chose Siteground for my hosting.
CA Taylor says
Excellent support which is fast, expert and knowledgeable.
Extremely happy with Siteground hosting; also very easy and uncomplicated company to deal with.
David Harper says
Excellent service, this is the reason I moved from HostGator to SiteGround.
Thanks for the help.
Mike Best says
Well just out of the gate with these guys after years hosting with other providers. So far, very good, very impressed. Customer service setup is outstanding. Looking to port a couple of my other sites over.
Great support, happy to change from BlueHost!
I recently moved a bunch of site from BlueHost to Siteground.
SG was so responsive and willing to help me sign up. Really impressive.
Then, it came to customer support after they had me hooked. Not impressive.
The live chat feature now only stays connected for about a minute now, then disconnects. Chats are left hanging. Upon reconnecting a new rep answers and may or may not be able to connect to the original message. Very annoying!
Phone support is not much better. Amazingly, the calls are lost with SG. Don’t have that issue with anyone else in the world.
I would love Siteground if they only would provide the same pre-sale service to post-sale support. Until then, I have to tell it like is!
Michele Morrical says
Siteground is the only hosting company I would ever consider using. I’ve used them for 2+ years and every single time I need help they have gone above and beyond my expectations. They resolve my problems quickly and every customer service agent I’ve ever interacted with is amazingly helpful, polite, and professional. A+++
Excellent support. Very quick and helpful response whether phoning or raising a ticket through the website. Support guys really do do their best to exceed expectations.
good support,… but i”m still waiting myerror have solved
kathy wang says
Siteground Support is really Supersssss helpful and professional!!! Appreciated to you guys all the while with helping in settling my problem, thanks for the prompt respond and the patient of help, so far I tried with so many hosting company, I can say Siteground Support are the best!!
Highly recommend to all of you who are still look around for the best Hosting Provider. Siteground is your best choice, I swear.
It is great to always have an experienced technician each time. I have never had to escalate to the ‘next tier’ as with some other providers.
I had zero issues until I moved to using siteground- we have had nothing but issues since. We thought we were upgrading. I really am shocked.
Akif Güçlü says
Fantastic servers and support!
Very helpful support, quick servers
ed rosenthal says
The best, most human, most generally technically advanced help i have ever seen, in over 15 years of doing websites on many different hosting companies. Better than godaddy, hostgator, greatdanehosting, bluehost, dreamhost, etc. i’ve had them all. If they do not solve the problem, well i haven’t seen it yet.
Jennifer Davis says
I found the service very helpful and prompt as always when I have had anything that I have needed to speak with them. I have always had friendly and very helpful staff every time I have got in touch with them about anything no matter how big or small. Would recommend Siteground to anyone who owns a website and wanting a great hosting company for it.
best support. fast & reliable. I was used to a 24 hours delay for my queries on dreamhost.
was surprised to receive call within hour of my query. online chat always available and helpfull.
Robert Hart Fletcher says
Impressive to get such a quick chat support response at 9.00 am UK time. The operative did a quick check on our broken site, reported the issue and escalated it to the advanced tech team. By 9.05 we felt we were in good hands.
Margaret Gonzaga says
I’m new to SiteGround, but so far I am happy, especially with the support. Much better than my old host. I also noticed that GoDaddy employs people who are not computer literate, and the help is not good.
Felicia R. McCloud says
I’m still new to site ground, but I had a pretty big mess when I got here. They went right in helping me get everything fixed! Thanks!
Jason Cox says
SiteGround is honestly the best company I’ve worked with in the past 3 years. GoDaddy has horrible customer service, their hosting accounts are slow & crash, Bluehost is expensive & has cancellation policies built in behind the scenes if you are unhappy with their services. SiteGround by far is the best
I really appreciate the GREAT customer service I get from SiteGround. I am very computer illiterate and with their help and guidence I have built my own site
Mitchell Lowther says
SiteGround offers some of the most robust email solutions available at an affordable price level. We use the GoGeek offering at our firm and their attention to detail in both support and service is unmatched. If you enjoy having all the options and features at your fingertips but also like to have experienced support engineers to guide you from time to time then this is the hosting partner for you. Their library of tutorials are very thorough and easy to understand when you need it.
NOT A FAN! Siteground puts a limit on execution requests and then takes your site offline without a proper warning. Hurt our business bad. It was very strange that we started getting hit by a lot of bots that were using up our execution requests, and then Siteground comes in and says we should either do something to limit the requests or upgrade to a more expensive plan that allows more execution requests. Hmmmmm. Very interesting. Provided NO help whatsoever on reducing the execution requests other than directing us to an article to read.
Jon Rousseau says
Execution Requests… what could you mean by that? Could you mean comment spam? Or an abundance of malicious traffic to your site? I’m thinking yes.
If so, that’s actually a +1 in favor of SiteGround to take your site offline immediately. Your site behaving that way puts the entire shared server at risk, or your server (depending on your plan). By taking your site offline, potentially tens of thousands of other businesses were saved from your fate.
It is up to you to make sure your website meets certain minimum standards in order to be hosted by anyone, and has the proper security, keep your CMS and extensions/plugins up to date to make sure that doesn’t happen.
If you read their terms and conditions you wouldn’t have anything to complain about.