Beginner's Guide for WordPress - Start your WordPress Blog in minutes.
Choosing the Best
WordPress Hosting
How to Easily
Install WordPress
Recommended
WordPress Plugins
View all Guides

How to Add a Frequently Asked Questions – FAQs section in WordPress

Last updated on by
Elegant Themes
How to Add a Frequently Asked Questions – FAQs section in WordPress

When launching a company or a product website, you may find a need to create a frequently asked questions (FAQs) section. Some folks just add a list of FAQs in their checkout page, others have a page dedicated to FAQs, and then there are those who have an extremely elaborate FAQs section. In this article, we will show you how to add a FAQs section in WordPress.

Basic Method

The basic method would be where you just create a page in WordPress and list all the FAQs there. If you only have a handful of items, then this is the method for you. Stop reading this article now.

For those of you who want to create an elaborate FAQs section in WordPress, keep on reading.

WordPress FAQ Manager

Recently when attending WordPress Community Summit, one of the fellow developers (@norcross) brought our attention to his plugin called the WordPress FAQ Manager. This plugin allows you to create a dedicated FAQs section in your WordPress site. It also allows you to categorize and tag each question.

It uses custom post types and taxonomies, to give other developers and DIYer’s full freedom on how they want to display it. For beginner users, it comes with tons of shortcodes that the user can use to display FAQs in a certain category, or tag etc. Oh, and these FAQ topics and tags are independent of your post categories because they are custom taxonomies dedicated to just the FAQs section.

For starters, all you need to do is install and activate the WordPress FAQ Manager plugin. Upon activation, you will see a new menu appear in the sidebar called FAQs.

FAQs Menu

This works just like posts. Create FAQ topics (which works like categories) or have FAQ Tags (just like FAQ tags). Write a new FAQ (which works like a post). Once you have written all that. Go to the instructions page. It has a list of available shortcodes that explains how you can display these faqs on your site. Here is a full list of shortcodes.

Now this plugin is not just for beginners. Savvy developers can use it and make pretty cool things with it. Since this is a custom post type, you can create a FAQ section on your site. Use the advanced WordPress search form tutorial to create a large search box for FAQs page, and have a list of popular topics being shown below it. You can do all sorts of fancy stuff by just using WP_Query.

If you ever have to create a FAQs page for your site or your client’s project, don’t try to reinvent the wheel. Just use WordPress FAQ Manager plugin as a base and go from there.


Editorial Staff at WPBeginner is a team of WordPress lovers led by Syed Balkhi. Page maintained by Syed Balkhi.

WPBeginner's Video Icon
Our HD-Quality tutorial videos for WordPress Beginners will teach you how to use WordPress to create and manage your own website in about an hour. Get started now »

Comments

  1. Patrick says:

    I read somewhere that you should mark the ‘noindex’ checkbox….I just didn’t understand why. Please explain

  2. Chrissy says:

    This is awesome! I’m just starting my blog and my FAQ page is one of the first pages I’m setting up. I didnt even know there was a thing as a FAQ plugin. Thanks, you guy rock ! Love this blog :)

  3. Jean says:

    Great timing on this post! I was just looking for a plugin to help simplify and organize my client FAQ page. I believe it is good to mention Q & A FAQ and Knowledge Base plugin: http://wordpress.org/extend/plugins/q-and-a/

    This is one plugin that I have decide to use to shorten my client long list of FAQs.

  4. George Ortiz says:

    Getting a legit FAQ section up and running is definitely a chore, especially when you’re just starting out and things change quickly, like pricing and features. With Skematik – http://www.skematiktheme.com – we’ve used the native Twitter Bootstrap scrolling nav to setup our FAQ page. I’ll have to check out the SEO plugin that Paul mentioned.

  5. Brian Childers says:

    I hook all of my clients up with this plugin. Funny thing is that I just realized that I don’t have this on my own site! Thanks for the update folks. Another note to mention is to include the FAQ post types in your sitemap.

  6. Damien Carbery says:

    I used Q & A (http://wordpress.org/extend/plugins/q-and-a/) for a FAQ on a site (4.6/5 rating and 76k downloads). It uses custom post types and shortcodes. As Mike Panic was looking for a live example of another plugin, here is one for Q & A: http://www.jacktheripperbook.com/faq/

  7. Paul H. says:

    I think most readers appreciate having a lot of answers on one page. I subdivide pages when the FAQs get really long, but to keep things organised on each page I use the SEO Friendly Table of Contents Plugin (http://wordpress.org/extend/plugins/seo-friendly-table-of-contents/)

    Set up is really quick. Title each question with a header tag (h2, h3 ….) and the plugin creates anchor links using the text of the header. All that’s left for me to do is customise the CSS a bit more to my liking and I have a great looking FAQ with excellent SEO.

    • Editorial Staff says:

      Hey Paul, thanks for sharing that table of contents plugin. We can see some use cases of those. Yes, if you have a small list of FAQs, then you can have it on one page. But if you have a lot, then it makes sense to use the post type.

  8. Mike Panic says:

    This has promise, but I had to scour the web for a live example of it. It also seems like an awful lot of extra work to accomplish something you yourself said as, to not reinvent the wheel. For this FAQ section of a site I built, http://www.gotattooremoval.com/faq/ I used an easy scroll link WP plugin, http://wordpress.org/extend/plugins/easy-smooth-scroll-links/ to make use of the simple anchor tag. This keeps everything nice and clean, allows lots of FAQs and the user to get all the information they could possibly want, and aids in SEO as all content is easily scanned on one single page.

    • Editorial Staff says:

      Mike, that’s a very good plugin for tackling the issue as well. Using the post type allows you to go above and beyond. But yes using the plugin you suggested, one can enhance the basic page method that we discussed :)

Add a Comment

We're glad you have chosen to leave a comment. Please keep in mind that all comments are moderated according to our comment policy, and all links are nofollow. Do NOT use keywords in the name field. Let's have a personal and meaningful conversation.